Customer Reviews for U-Haul Moving & Storage of Providence at I-95

1,283 reviews

35 Oxford St   Providence, RI 02905
(near sea plane dinner on Allens ave, next to Radio Broadcaster building WHJY)

(401) 421-8881

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(401) 421-8881

35 Oxford St
Providence, RI 02905
(near sea plane dinner on Allens ave, next to Radio Broadcaster building WHJY)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Polly M 
Rating:
5.0

Customer did not leave a comment.

Ricardino E 
Rating:
1.0

All my things got water damage and noone care so i do not recomend this please to no one i rent it for 9 month wen i came to open my unit every thing as smelly li mold and damege i had to trou every thing out

maria o  |  Overall Experience 
Rating:
5.0

The customer service was top of the line. They helped make sure I had everything needed and even suggested alternatives to save money.

Stacy R 
Rating:
5.0

Customer did not leave a comment.

Thomas V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheila W 
Rating:
5.0

Customer did not leave a comment.

Robert w  |  First Impressions 
Rating:
4.0

Agent was very helpful during the entire process.

Alford B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar B 
Rating:
5.0

Customer did not leave a comment.

Matt E 
Rating:
5.0

Customer did not leave a comment.

Kia S 
Rating:
3.0

Give the customer with the vehicle the option of extending the vehicle before you rent it out to someone else. Stop renting out vehicles before they’re back in your yard

toussaint s 
Rating:
5.0

Customer did not leave a comment.

Josephine K 
Rating:
5.0

Excellent Service!!!

Eduardo G  |  Overall Experience 
Rating:
4.0

My only issue in closing account was that I needed to downsize my unit and there was nothing available in the smaller sizes to work for me

John C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EDWIN V 
Rating:
5.0

Customer did not leave a comment.

KATHARINE B  |  First Impressions 
Rating:
5.0

Art Buono was accommodating in letting me leave items in the ReUse area. Initially, we had some confusion in regards to this issue however Art was able to accommodate us in a professional manner.

Thida M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stefani H 
Rating:
3.0

My reservation was not in the system and uhaul rep was sitting in his car on break while 2 customers are waiting for him. Then he comes in sweating and complaining about how miserable he is working at this site. He did manage to make a reservation and get me the truck.

Ada T 
Rating:
5.0

the online rental process, pickup and return all went perfectly! van was clean and drove nicely. just what we needed to get our move accomplished.

Deborah H 
Rating:
4.0

My online account was never accessible. There was one staff member who was frequently... Not rude, but.brash and harsh. He was a male likely in his 20-30s, blonde hair, tall, stocky--not the one with the longer beard--this guy is taller than him. Anyways, it would have been nice and convenient to have access to the account online. I was told they attempted to fix it several times, but I've been using the storage for about 4yrs with no resolution.

Yezenia p  |  Overall Experience 
Rating:
5.0

Excelente

MIGUEL U 
Rating:
5.0

Excellent and efficient customer service. Very professional and mindful staff that helped make the process a positive experience. Thank you!

Rosa R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bryan A  |  First Impressions 
Rating:
5.0

I use this location when I need a rental every time. They just do it right.

Paul K 
Rating:
5.0

Customer did not leave a comment.

Russell C 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Monica G 
Rating:
5.0

Customer did not leave a comment.

Monica G  |  Online Move In 
Rating:
3.0

The communication was poor and report was not accurate. The gas said on full but not. The mileage reported was not accurate. No information on the contract. Charges after drop off was incorrect. Argument with the customer when I came back in the morning to report issues and so on. Not pleased at all with the service

SHAKIRU O 
Rating:
5.0

Customer did not leave a comment.

Monica G 
Rating:
5.0

Customer did not leave a comment.

Nathan M 
Rating:
4.0

Customer did not leave a comment.

Ileana F  |  Online Move In 
Rating:
5.0

Keep this team behind the desk. Well informed. Easy to update and friendly return.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

lisa a  |  First Impressions 
Rating:
5.0

Everything very good

Wilfredo D 
Rating:
5.0

The personal was very nice very friendly

Wilfredo D  |  First Impressions 
Rating:
5.0

George and Mike are two great dudes and I’m an excellent judge of character. You’re lucky to have them.

Aaron B  |  First Impressions 
Rating:
4.0

Staff were very friendly and helpful!

rosa c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaquan j 
Rating:
1.0

One of the guys working told me there was an issue with the computer and I would be getting the rental at no charge, and there wouldn’t be a charge at all on my card for anything. I got charged so I emailed the manager and he said he wasn’t sure why the guy said that. The guys were all outside smoking weed at this location when I dropped it off and it was just unprofessional

nicole m 
Rating:
5.0

Customer did not leave a comment.

Flor R  |  First Impressions 
Rating:
5.0

They were very friendly and professional.

Jessica A 
Rating:
5.0

Customer did not leave a comment.

Kylie C  |  First Impressions 
Rating:
5.0

My husband and I rented a trailer on a rainy night. The staff were extremely friendly and helpful!

Russell C 
Rating:
5.0

Customer did not leave a comment.

Jean M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Z  |  Overall Experience 
Rating:
5.0

Jamal was very excellent he helped me with everything I needed and even gave me a printed out receipt email and a text overall five stars excellent

Michael C 
Rating:
5.0

I just love the people that work there especially the pawtucket branch

joanne m 
Rating:
5.0

Customer did not leave a comment.

Linda P  |  Overall Experience 
Rating:
5.0

Very helpful & caring staff . Thank you , Linda .

Linda P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amarilis A 
Rating:
5.0

Mike and Nelson went above and beyond to ensure I had a good move in experience. They stayed late to get me checked in and took extra care to make sure I was good to move my contents into the unit right away.

Daniel Z  |  First Impressions 
Rating:
3.0

Arthur was very helpful ove the phone for my reservation being last minute and not knowing much on how to rent these trucks. However at the time of drop off you had a man sitting in your front desk by the name of Mike to busy on his phone watching a funny video super loud no greetings nothing not even the courtesy to put his phone down to acknowledge my presence. I had a very long and horrible day but i was trying to still be friendly and i said to him oh what are you watching? Must be interesting. He kept looking at his screen until he finally shut it off and was super rude telling me give me the keys you are all set. I said wait a minute you have not done a walk through with me im not leaving based on your word especially with how ride you are being! He continued to ignore my request and thankfully in walked nelson. I must say impeccable timing he graciously said i wll go out there with her and said hello to me!! He also apologized for Mikes behavior apparently i was not the only customer that night to complain about his lack of customer service. He should be terminated effective immediately!! Especially when he has others doing work he should be doing!!! Nelson on the other hand should be promoted for representing the company as it should! And he knows his stuff!

BETSAIDA G 
Rating:
5.0

Customer did not leave a comment.

Kimberly D 
Rating:
4.0

Customer did not leave a comment.

RAYNES C 
Rating:
5.0

Bring truck to office

Pauline G 
Rating:
4.0

Customer did not leave a comment.

Gary B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felicita M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

It's the only location I would rent from. Employees are pleasant and know their product.

MARINA B 
Rating:
5.0

Customer did not leave a comment.

melero e 
Rating:
1.0

General Manager Arthur is a rude inconsiderate jerk!!! Bad customer service

rosanne a 
Rating:
4.0

Great trip. Extremely great customer service with the young man that got my truck ready

Evandro V 
Rating:
5.0

The services were very efficient. Thanks for accommodating us. God bless.

GABBY K 
Rating:
5.0

Customer did not leave a comment.

Sherill V 
Rating:
1.0

Customer did not leave a comment.

Dajann N 
Rating:
5.0

Representative George at this site was beyond excellent. All employees should emulate, replicate and duplicate his professionalism. The site is a model of efficiency in my opinion.

JOSEPH M 
Rating:
5.0

Great

VANN B 
Rating:
4.0

Customer did not leave a comment.

Francis L 
Rating:
5.0

No improvement necessary. Arthur is a great manager and his staff always gives top notch service

MARINA B 
Rating:
4.0

Customer did not leave a comment.

Molisa P 
Rating:
2.0

I got charged for fuel that I didn’t use, only drove twenty miles got charged 4 gallons no way I’m a truck driver and I know that it’s not accurate

Lazaro Q 
Rating:
5.0

Customer did not leave a comment.

Pam B  |  Overall Experience 
Rating:
3.0

The employees are not so much friendly, they are just worried about doing the things faster and don’t spend time enough with the people and check carefully the trucks, they can charge you for things that were not in good shape since the beginning.

luis d 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Top notch service.

MARINA B 
Rating:
5.0

Customer did not leave a comment.

Aracelis S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dariene F 
Rating:
5.0

Customer did not leave a comment.

shujun l 
Rating:
1.0

Customer did not leave a comment.

ANNIECARMEN V  |  Overall Experience 
Rating:
5.0

Always there when I need you

Luis F 
Rating:
4.0

I had a storage unit at this U-Haul location about 3 years ago and the staff was very professional and helpful then, and they still are... The cargo van I used today was very clean, but when I started it and put it into gear it made some horrible metallic grinding noises so much so that I asked one of the employees to drive it out of the space where it was parked so he could verify to that the vehicle was somehow defective... He drove the vehicle out of it's parking spot and told me, "All of the new Fords make that noise." I thought that odd, but I drove the van to my residence, loaded it, and returned to U-Haul without further incident. Otherwise, the day went well and I appreciate the courteous service of the U-Haul employees who assisted me.

jules m 
Rating:
5.0

Customer did not leave a comment.

rosamy n 
Rating:
4.0

Customer did not leave a comment.

Thomas G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona F 
Rating:
3.0

Customer did not leave a comment.

ROBERT R 
Rating:
5.0

Customer did not leave a comment.

CELESTE T 
Rating:
5.0

Nice and good

Juan S 
Rating:
5.0

Customer did not leave a comment.

Stephy S  |  First Impressions 
Rating:
3.0

Staff was great. Excessive mouse droppings throughout my :3 storage units. Even though there were mouse stations inside units. Throughout the many years that I used the units I did let management know about the issue. But the mice feces continued to be an issue. There could also be better lighting throughout.

JUANA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayvon D  |  Overall Experience 
Rating:
4.0

The young man behind the desk, who I've never seen needs some serious customer service skills, rude rude rude! Everybody there is beyond pleasant, have never seen him there before, he was rude! He was there on November 1st, approximately 1:15pm

MARINA B 
Rating:
5.0

Customer did not leave a comment.

Dercelino D 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Julia M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

berry w 
Rating:
3.0

Customer did not leave a comment.

Tyler M 
Rating:
5.0

the two gentlemen at the counter were very professional and explained everything clearly

Matthew J  |  First Impressions 
Rating:
5.0

George and Justin were super helpful thanks for the awesome service !!!

anthony v  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kela P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doreen R  |  Overall Experience 
Rating:
5.0

Keep doing what your doing

Doreen R 
Rating:
5.0

Forgot my key card and the desk hooked me up real easy with a new one. Very nice and attentive.

Mark S  |  Overall Experience 
Rating:
4.0

I have used Uhaul at a different location and never experienced trouble accessing entry. Each time I required assistance from staff. Staff however, is exceptional.

Andrew M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karin P 
Rating:
4.0

Friendly and helpful staff, unit was clean and dry. The only issue was billing. For some reason a credit card on file was not billed monthly and the staff would attach a house lock for non payments. This would get solved twice we I when to the office again with my contact .

brian f  |  Overall Experience 
Rating:
5.0

n/a

Terrence H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen B 
Rating:
5.0

Customer did not leave a comment.

nikita m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus v  |  First Impressions 
Rating:
5.0

Our second summer to Wor with you guys- extremely satisfied

Marjory N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IVER K  |  Overall Experience 
Rating:
5.0

The weather was horrible but the gentleman who helped were fantastic

Deborah R 
Rating:
2.0

I signed up for online pickup. Truck was not accessible outside. I had to go into office and have them find it and pull it out. Wasted 1/2 hour of my scheduled time. Inside of truck bed had nails and screws scattered about it. Driver door had a big dent at the door hinge and I had to pry it open. Driver visor was broken and keep falling down into the view area. Driver seat had a big hole in it. Overall not up to the usual UHAUL standard.

Andrew K 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
4.0

The truck was clean but drove terribly. It definitely needs some maintenance. The employees were really nice.

Yuliya F 
Rating:
4.0

Customer did not leave a comment.

Adrienne V 
Rating:
4.0

Customer did not leave a comment.

David B 
Rating:
1.0

Terrible customer service and awful user experience. The uhaul app is extremely buggy, unclear and poorly maintained. It took 45 minutes to check out our vehicle, they forgot to include the equipment we pre-ordered (while also charging us for it) and they left "instruction photos" of the wrong vehicle. Will never come to this location again. Not to mention there is next to no parking, trucks are dangerously lined up all along the street curb with major blind spots everywhere - super unsafe, difficult to maneuver, unprofessional and ridiculously frustrating.

Hannah H 
Rating:
5.0

They were exceptional and helpful. The staff was great.

Howard P 
Rating:
2.0

I walked into this Haul thinking it was like every other location! Let me tell you now that this particular location is NOT the same as any other. Not great service from the guy who rented me the truck when I picked it up, kept talking about how they didn't want to be here and that they were going to quit in a few days anyway so what was the point of even showing up, heard all of that as I walked in to get the truck, I don't care if they were joking or not, it is very unprofessional. They told me the truck was out back and that I "couldn't miss it"...well I missed it because there were like 20 different trucks in the back and had no clue which one was mine, luckily another employee could see the struggle on my face and asked me if I needed help, which I did. Thank the Gods for their help because otherwise I would have been more lost than I already was. The truck was just like not upkept at all, the steering wheel was peeling, the visor above the drivers head was broken so it was in my face the whole time I was driving, and it definitely just needed to be...cleaned if I'm being honest, I used a LOT of hand sanitizer that day. Dropping off the ruck was very easy and another employee who was not the one who rented me the truck was very nice and made it very easy for me. Still love UHAUL and everything they offer but this experience was not the best.

Brent M 
Rating:
5.0

Customer did not leave a comment.

jackson T  |  Overall Experience 
Rating:
5.0

Super helpful staff!

Allen B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zahria J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra M  |  Overall Experience 
Rating:
5.0

Treat your employees well. It's a small staff and they were stupendous at taking care of a flood of customers at the busy site. They are super patient and kind.

Allen B 
Rating:
5.0

The staff made the check in and return very easy was in and out in 5 minutes.

MICHAEL N 
Rating:
4.0

Customer did not leave a comment.

JOHN V  |  Overall Experience 
Rating:
3.0

No parking, no designated unloading space when needing to move things to and from an upper level unit.

Brittany P  |  Overall Experience 
Rating:
5.0

Don't change anything

MIKE O 
Rating:
5.0

Customer did not leave a comment.

Chong K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE E 
Rating:
3.0

Staff was helpful and facilities were clean but we had a number of issues trying to move our stuff in. For one, the card and code they gave me would not work on the first day, but this was solved later on thankfully and the staff were helpful. Another problem though is that the official entrance is always blocked by several large vehicles, and even if you get a parking spot by the office you will promptly be blocked in by some kind of large truck. This is the only official entrance; it can't always be blocked!! I learned to just drive in through the exit to access my storage unit. Secondly, the elevator has been broken the last two times that I went there, including the day I had to move out, and my visits were a month apart, which gives me the impression that it was broken for that entire time. These issues definitely made my visits longer than they needed to be, which was unfortunate because I was paying for a Zipcar by the hour. But I will say the facility itself was clean and pleasant and I overall had a positive experience.

Madeleine F  |  Overall Experience 
Rating:
5.0

I was treated well Thank you.

danny s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn P 
Rating:
3.0

I was instructed online to check in and that my unit was ready for me, with a lock inside. There was a pad lock on the outside of the unit, and I had to get an associate to come take it off so I could get in. The lock that I was told would be in my unit was not in my unit, and the associate had to go back and get me one. So other than the unit being clean and empty, it was not ready for move in.

Heidi R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cyrene R 
Rating:
4.0

Customer did not leave a comment.

Alvaro G 
Rating:
3.0

Got charged $20 for gas in a car that we used for not even ten miles. Will not recommend neither use for your abuse on money.

Juan A 
Rating:
5.0

Everything was in order, the van was in excellent condition. The virtual check-in process was slightly confusing, however, as it was difficult to find the key lockbox and the van. Other than that, it was a very positive experience.

Benjamin S 
Rating:
2.0

I wasn't able to access my locker after hours like I requested and paid for called the after hours call number 7 times no one answered I had to bring my truck back and have to return in the morning

jamie G  |  First Impressions 
Rating:
2.0

The safety of doing a drop off in a dangerous neighborhood.

Zachary J 
Rating:
5.0

Great place to rent a van. Michael, who checked me out was friendly and helpful. Highly recommended!

Matthew B 
Rating:
5.0

Great.

DAEHUN J 
Rating:
5.0

Customer did not leave a comment.

Kenny C 
Rating:
4.0

Customer did not leave a comment.

Olga M 
Rating:
3.0

Customer did not leave a comment.

Ian P 
Rating:
1.0

Terrible service. Uhaul kept stalling.brakes are terrible someonencan get killed using that uhaul. Would not recommend to anyone and will never us again !!!!

Alexandrea R 
Rating:
5.0

The gentlemen who checked me in and out was top notch. Outstanding service and knowledge. Even when the company computer system was not working properly he made sure it took no longer for me when getting the truck first thing in the morning A true asset to your organization

Keith K 
Rating:
5.0

Uhaul helps to make my life organized and without any hassle

brian f  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenny N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJIT D  |  Overall Experience 
Rating:
2.0

Rodents. My belongings were covered in feces. I understand it's an urban area, but this was absolutely disgusting. Staff claimed the "issue is being addressed," but I had this storage unit for a year and no changes were seen.

Nathan M  |  Overall Experience 
Rating:
1.0

The unit had a hole on top and lots of water came in our stuff got damaged just to mantion the staff are the best they treat you like family love them

Wilfredo r  |  Overall Experience 
Rating:
4.0

The A/C did not work, vehicle was very bumpy as if the struts needed replacing, and it took me 45 minutes to receive the vehicle.

Dylan F 
Rating:
5.0

Customer did not leave a comment.

Wilfredo r 
Rating:
5.0

Making it easier to speak t9 a representative online

Yesenia G 
Rating:
3.0

Your app to get the car sucks and wouldn’t work

Helen M 
Rating:
3.0

I was overcharged for gas even though I returned it with same amount as at pickup. Van was not cleaned, windshield was so dirty I had trouble looking out of it. Cargo area was dirty.

Matthew B 
Rating:
5.0

I so appreciate using your storage facility these past months. Especially want to thank Arthur Buono for his extraordinary assistance . Terry Cannon

Terrence C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ian P 
Rating:
3.0

Customer did not leave a comment.

JEREMIAH R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane S  |  Overall Experience 
Rating:
5.0

Great location, easy access and affordable.

ANDREA R  |  Overall Experience 
Rating:
5.0

Nice and friendly people helpful I adore author he is a lifesaver. 🥰💯

sheila g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calene R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia G  |  Overall Experience 
Rating:
5.0

Mike was very helpful

mary w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P  |  Overall Experience 
Rating:
5.0

Is the best

Wilfredo r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert t  |  Overall Experience 
Rating:
2.0

I honestly wasn't sure of which rating I would give.I arrived close to 7:00 pm and the 2 staff were very friendly and cordial, but didn't even bother showing me how to get into my unit, where it was, or how to operate the storage elevator in building 6. Not the best experience. By the time I figured it out, they were gone for the night. Their shift ended at 7o'clock....so not blaming them for that.

David S  |  Overall Experience 
Rating:
4.0

Couple of pieces of debris left in storage unit from previous renter

Allen B  |  First Impressions 
Rating:
5.0

Kevin and his partner were absolutely amazing - friendly, competent, fast - they took such good care of my son and I during my sons move from his dorm at brown university into storage - we liked them so much we want them to move us to my sons next dorm in the fall / 10 stars for them!!!

Marjory N  |  First Impressions 
Rating:
5.0

Can't express my self on how good of a team this uhaul facility has in 37 Oxford st providence ri great customer service there trucks are always up to date fresh clean a sanitized assistant manager great guy to work with and others ,will highly recommend will use these guys in future preference totally a safe place to store.

Gabriel V  |  Overall Experience 
Rating:
5.0

Jamal was great! Very friendly and helpful! 10 stars and two thumbs-up for Jamal!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👍

Victor R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine H  |  Overall Experience 
Rating:
5.0

I would have stayed. I was there for 6 years or little over, yet the price became to steep considering I have had 2 units. Everyone was ate extremely helpful and friendly.

Ranee c  |  Overall Experience 
Rating:
5.0

The people who signed me in were particularly helpful

STEPHEN P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chong K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Molly H  |  First Impressions 
Rating:
4.0

Vehicle accessibility to the Oxford St. storage facility is wanting due narrow passage ways, too many parked vehicles which make turning larger trucks very difficult. I had to make numerous attempts to enter and leave my storage area.

GREGORY P  |  First Impressions 
Rating:
5.0

Thank you and if ever needed we will be back.....

Jessica H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark c  |  First Impressions 
Rating:
5.0

George was such a friendly, excellent person to us when we arrived. He deserves to be the manager of the facility. The care and conscientiousness with which he assisted us was truly above and beyond and unique

Mike F  |  First Impressions 
Rating:
2.0

Had a bad experience when I got locked out of my unit. I was told by the representative to bring a bolt cutter and a new lock. When I got to the office they saw me with the bolt cutters and lock, told me I had to buy one of their locks instead so I did. Went to try to cut my lock off and it was protected from bolt cutters. Come to find out I wasted my time and money and I wasn’t even supposed to have bolt cutters in there but these guys advised me to and let me walk right in with them. I ended up having to pay 200 bucks for a lock smith who was there for a total two minutes (how’s that for a work rate?) to cut my lock which also ended up damaging the bolt so every time I came back to my unit I had a hard time getting it open. Arthur told me he would “help me out somehow” but when I asked for the locksmith to be paid for I never heard back from anyone of course.

MATTHEW R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franci P  |  Online Move In 
Rating:
5.0

Thank you so very much.

Jessica H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryan L  |  Overall Experience 
Rating:
2.0

First, I have absolutely no issues with the staff because I understand under-staffing and other issues, but my move-in experience was extremely stressful. First, I checked in at the office, then went to my unit's building and my key card didn't work because I wasn't told to check in, so I had to go all the way back to the office - and no one was there to help. After someone finally appeared after several minutes, I returned to my building and got in, but there was a green lock on my unit so I still couldn't get inside. I called the main office 10 times to get someone to come, but no one was there. Someone eventually picked up and came to take the lock off. My friends and I then moved my stuff in, and about halfway through the lift stopped working so we had to call the office again, and they were able to come fairly quickly to get it up and running. Overall, not a great experience. It's done now, but I'm hoping I will never have to store my stuff again in the future.

Kelly P  |  First Impressions 
Rating:
5.0

WE HAD RENTED ONE OF YOUR U-HAUL TRUCKS THERE BEFORE. I'VE KNOWN ABOUT THIS PLACE FOR MANY YEARS.

Ricardo G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler G  |  Overall Experience 
Rating:
5.0

staff and manger very good experience during time storage

robert t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
1.0

A staff error cost me hundreds of dollars in lost deposit, and required a move to another facility. No attempt was made by management to provide recompense, only to make excuses and try to blame the customer. A miserable experience after being a customer for 10 years, and inexcusable. This is not a customer-focused operation (at Oxford St) and managegement should be aware.

gary v  |  Overall Experience 
Rating:
4.0

My rental unit was good

Melvin J  |  First Impressions 
Rating:
5.0

Best uhaul I ever delt with staff is awesome and super helpful !!!

Anthony V  |  First Impressions 
Rating:
5.0

Jorge was very professional and very pleasant to work with regarding my storage needs.

Kathy D  |  First Impressions 
Rating:
5.0

It was grate

Clifford C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle A  |  Overall Experience 
Rating:
4.0

Grasia

Felix C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kela P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ida V  |  Overall Experience 
Rating:
4.0

The guys were great - just the facilities themselves were under par and seriously creepy. Difficult to park and get around too.

Patricia D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

utilidata c  |  Overall Experience 
Rating:
5.0

As always the staff was very helpful and friendly

MIKE O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M  |  First Impressions 
Rating: