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Melissa H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Providence at I-95
Testimonials From Recent Customers
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Arthur and the rest of the staff went above and beyond to facilitate my move . They were kind , helpful and considerate. I will use again for sure . My storage area was clean amd easy enough to figure out . Thank you All!
TAMARA S | First ImpressionsAll staff members were super helpful and pleasant.
BERNARD QExcelente 👌
RAFAEL S | Overall ExperienceBut I think it's still a little bit high and the truck was dirty with cat hair or dog hair but I like the truck they were good
DONNA Wthe staff at this facility is just great . Very friendly & helpful.
SUSAN F | First ImpressionsThe gentleman that helped me during checkin was A+! Well done.
ROBERT ZVery nice
WILFREDO DU-Haul too expensive. They have more storage companies w better prices. The only good thing about your trucks rental. Gracias
Abimael C | Overall ExperienceA superior facility.
Walter C | Overall ExperienceWe had to trade the van in because we one of the tires had low pressure and the new van had some kind of orange sauce spilled in the back. We were loading a white couch into the van so it became problematic. Otherwise the location was convenient and workers were very helpful and friendly.
sarah lOver all my experience was great. The staff is lovely. I used the app but had to pop in the office because a few things didn't match and I was having phone issues. But I was still in and out. Kris and Jamal were great, super sweet and really helpful. Drop off was just as simple and quick.
KENDALL GGeorge's (Jorge), the manager is a consummate professional. I've rented from this location a number of times and the service never changes. Efficient, fast and reliable. No hassle that's make the moving experience more pleasant from the start. Thanks to this crew and manager.
Reginald HI had to locate the equipment myself. Nobody helped hook it up. It was so close to other equipment that we had to lift up the trailer and roll it back 20 feet so I could get my vehicle in a place to hook it up now I've got a sore back and I'm a disabled veteran. Poor service.
EDWARD TI think there should be a manual process in place for when customers run into issues uploading their license. For some reason, my phone would not allow me to upload my license, therefore, I was told that I couldn't rent the van. I went back the next day and was able to rent the van with no issues.
LETITIA NAs I had an outdoor unit I would prefer 24-hour access with the access card. But that's just a nick pic The staff was great My stuff was safe and secure. Everyone wiho help me went above and beyond. This is definitely my preferred U-Haul in the Providence area.
Kareem B | Overall ExperienceGet a new GM
Mike M | Overall ExperienceTHANK YOU VERY MUCH FOR YEARS OF LOOKING OUT FOR MY WORLDLY GOODS IT WAS NICE KNOWING EACH ONE OF YOU HAVE A HAPPY NEW YEAR AND TAKE SPECIAL CARE OF YOURSELF 🙋🏾♀️
evelyn t | Overall ExperienceThe staff was friendly and helpful. I was able to quickly remove the last items from our storage unit. We started at the facility in 2007 and grew to using I think 5 storage units before we were able to clean them out one by one. The facility is close to Edgewood where I live. Thank you for your excellent service. I highly recommend your facility.
JUDY G | Overall ExperienceYou don't need to change anything because the people I dealt with today they were very professional and pleasant. I really appreciate this.
CECIL HHelpful staff, clean vehicle. What's not to like? Thank you guys alot. Jamal Wright was very kind
LAMAR WPersonal was was very pleasant new what they were doing
ALEXANDER LRep was very good, friendly
Jonathan SYou get what you pay for l. I was a customer for 6 years went from paying 130.00 to 265.00 and at night when moving out it's a crowd standing around didn't feel too safe.
Chestina S | Overall ExperienceConvenient location and good people
Almiro B | Overall ExperienceGood for business
LUIS RLo único que no me gustó fue que la pick up se entregaba a las 4 de la tarde y ya a la una de la tarHe was left without GPS and without a radio and that was not pleasant since he was about three hours away from delivery.
Laura RStaff was great thank you!
Kareem B | First ImpressionsYour staff is great! The customer service was amazing. Went above & beyond. ¡Gracias!
Kareem BComplimentary coffee machine
MIKE Oit was close to where we needed to be to help with the move. Actual area of the u haul location wasn't very pleasant but got the job done and everything worked out. the service was good. Gracias
tina bGreat customer service. Ty.
YOAN MA wonderful rental experience - excellent and efficient customer service. I'll definitely rent again from this location. ¡Gracias!
Rosa R | Overall ExperienceSo the location was lovely, but your app is FUCKING GARBAGE, it is only through the extreme and above and beyond efforts of your employees that anything about your company functions even slightly. The systems they are forced to work with are baroque and stupid. You as a company are a blight on humanity. I don't know how you manage to employ such competent and helpful people when you seem to do everything you can to ruin their lives and the lives of your customers.
Terrance TGeorge and the staff are awesome! They are efficient, helpful and don't hesitate to go above and beyond. One of the staff stayed after he was off the clock to help another customer with their rental. This location is TOPS!!! Thank you U-Haul for making the process seamless!
JACQUELINE Si found that the staff were not very knowledgable of their own procedures and were not very accommodating or professional. We were just looking to drop off our equipment, that was prepaid on the front end. There were three employees behind the desk (two of which were in training, so not able to fully help - which is understandable). The two trainees told us that we needed to wait for their manager, the other employee, to finish helping the customer he was with, because they weren't sure what to do with my drop off. The only employee who was able to help, was more concerned with chatting with a former coworker, offering him discounts, etc. We were waiting 30-45 minutes just for him to tell us that we could just leave and someone would reach out if there was a problem. Completely unprofessional.
JESSICA FAs a business customer it has been impossible to get an EIN number for our systems. Please send it along to msalkind@providenceri.gov
WESLEY SJamal was accommodating and very courteous
DARRELL LWell hidden, nearly drove by it. Staff where sullen and unfriendly. Didnt know about the virtual walkaround until I returned the truck in Texas
ROBERT VStaff was great
KENNETH RVery friendly at the counter. Thank you!
PASQUALE DThe staff was very helpful, showed us how to get the door open and use the freight elevator.
Karl N | First ImpressionsThe group at Oxford Street is top notch
MARINA BThe services was very good.
DORIS OThe spot of Pick up and drop off the car was very crowded .
Kamal BThe unit didn't come with the free lock that was advertised. Also I didn't realize it would be so complicated to get into the facility after office hours - it would have been nice to get some warning/more specific instructions.
Torin S | Online Move InThe truck had over 80,000 miles on it and drove and rode very rough. It was anything but a "gentle ride".
Jorge VThe 35 Oxford St location itself was fine, but we arrived after hours and the "convenient" online return wasn't working because of the issues listed above. I tried calling the after hours manager and it went straight to voicemail. I called customer service, waited on hold for 15 min, and then an automated voice said "goodbye" and it hung up. In the meantime, my spouse tried to submit the online return form again, got farther than I did, but couldn't submit the form because it gave an error message that we entered a mileage *lower* than when we started. I called this location the next morning when they opened, and spoke to George who was very professional and helpful. He resolved the issue and ensured I wouldn't be penalized for this disaster.
Naomi RMr. Bruno and associates are a great group of guys. Helpful and professional.
HENRY G | Overall ExperienceJeroge C and all of the staff were friendly and great! great service, clean and really great experience! Would use again! thank you!
CHRISTY K | Overall ExperienceHave the truck available when I book it for, or just don't have it listed as available to pick up before the office opens. Also, don't charge me to fill the tank when it didn't arrive to me full.
Alden LJorge and Chris are phenomal and Jorge was clear and thorough. He explained things about the vehicle's fueling that in all my years have never been explaimed before. Chris was very helpful and caring as well. She made sure to explain storage options. Thry are both excellent representatives of the Uhaul corporation.
Lena L | First ImpressionsExcellent service.
Carey PThe truck ran well, no problems with its operation. But - it had no air conditioning, and the fan did not work.
RUSSELL FStored furniture over a year.. it was in reasonable shape after.. but there were rat baits in locker and rat poop here and there. But.. not sure that's preventable beyond pest management which was in effect.
Michael G | Overall ExperienceVery friendly and helpful staff. Site was clean. Carts were available to help with moving my items. Staff took the time to explain procedures.
Jeffrey L | First ImpressionsSuper easy drop off!
Mariana OVery disappointed with U-Haul corporate, who reserved a storage unit that didn't exist at the confirmed location. However, Art and the staff quickly resolved our issue, providing two smaller units that allowed us to unpack on time.
Marykay g | First ImpressionsAll my things got water damage and noone care so i do not recomend this please to no one i rent it for 9 month wen i came to open my unit every thing as smelly li mold and damege i had to trou every thing out
maria o | Overall ExperienceThe customer service was top of the line. They helped make sure I had everything needed and even suggested alternatives to save money.
Stacy RAgent was very helpful during the entire process.
Alford B | First ImpressionsGive the customer with the vehicle the option of extending the vehicle before you rent it out to someone else. Stop renting out vehicles before they're back in your yard
toussaint sExcellent Service!!!
Eduardo G | Overall ExperienceMy only issue in closing account was that I needed to downsize my unit and there was nothing available in the smaller sizes to work for me
John C | Overall ExperienceArt Buono was accommodating in letting me leave items in the ReUse area. Initially, we had some confusion in regards to this issue however Art was able to accommodate us in a professional manner.
Thida M | Overall ExperienceMy reservation was not in the system and uhaul rep was sitting in his car on break while 2 customers are waiting for him. Then he comes in sweating and complaining about how miserable he is working at this site. He did manage to make a reservation and get me the truck.
Ada Tthe online rental process, pickup and return all went perfectly! van was clean and drove nicely. just what we needed to get our move accomplished.
Deborah HMy online account was never accessible. There was one staff member who was frequently... Not rude, but.brash and harsh. He was a male likely in his 20-30s, blonde hair, tall, stocky--not the one with the longer beard--this guy is taller than him. Anyways, it would have been nice and convenient to have access to the account online. I was told they attempted to fix it several times, but I've been using the storage for about 4yrs with no resolution.
Yezenia p | Overall ExperienceExcelente
MIGUEL UExcellent and efficient customer service. Very professional and mindful staff that helped make the process a positive experience. ¡Gracias!
Rosa R | First ImpressionsI use this location when I need a rental every time. They just do it right.
Paul KThe communication was poor and report was not accurate. The gas said on full but not. The mileage reported was not accurate. No information on the contract. Charges after drop off was incorrect. Argument with the customer when I came back in the morning to report issues and so on. Not pleased at all with the service
SHAKIRU OKeep this team behind the desk. Well informed. Easy to update and friendly return.
Matthew BEverything very good
Wilfredo DThe personal was very nice very friendly
Wilfredo D | First ImpressionsGeorge and Mike are two great dudes and I'm an excellent judge of character. You're lucky to have them.
Aaron B | First ImpressionsStaff were very friendly and helpful!
rosa c | First ImpressionsOne of the guys working told me there was an issue with the computer and I would be getting the rental at no charge, and there wouldn't be a charge at all on my card for anything. I got charged so I emailed the manager and he said he wasn't sure why the guy said that. The guys were all outside smoking weed at this location when I dropped it off and it was just unprofessional
nicole mVery helpful & caring staff . Thank you , Linda .
Linda P | First ImpressionsMike and Nelson went above and beyond to ensure I had a good move in experience. They stayed late to get me checked in and took extra care to make sure I was good to move my contents into the unit right away.
Daniel Z | First ImpressionsStaff was great. Excessive mouse droppings throughout my :3 storage units. Even though there were mouse stations inside units. Throughout the many years that I used the units I did let management know about the issue. But the mice feces continued to be an issue. There could also be better lighting throughout.
JUANA H | Overall Experiencethe two gentlemen at the counter were very professional and explained everything clearly
Matthew J | First ImpressionsGeorge and Justin were super helpful thanks for the awesome service !!!
anthony v | First ImpressionsForgot my key card and the desk hooked me up real easy with a new one. Very nice and attentive.
Mark S | Overall ExperienceI have used Uhaul at a different location and never experienced trouble accessing entry. Each time I required assistance from staff. Staff however, is exceptional.
Andrew M | Overall ExperienceFriendly and helpful staff, unit was clean and dry. The only issue was billing. For some reason a credit card on file was not billed monthly and the staff would attach a house lock for non payments. This would get solved twice we I when to the office again with my contact .
brian f | Overall Experiencen/a
Terrence H | Overall ExperienceOur second summer to Wor with you guys- extremely satisfied
Marjory N | Overall ExperienceSuper helpful staff!
Allen B | Overall ExperienceNo parking, no designated unloading space when needing to move things to and from an upper level unit.
Brittany P | Overall ExperienceStaff was helpful and facilities were clean but we had a number of issues trying to move our stuff in. For one, the card and code they gave me would not work on the first day, but this was solved later on thankfully and the staff were helpful. Another problem though is that the official entrance is always blocked by several large vehicles, and even if you get a parking spot by the office you will promptly be blocked in by some kind of large truck. This is the only official entrance; it can't always be blocked!! I learned to just drive in through the exit to access my storage unit. Secondly, the elevator has been broken the last two times that I went there, including the day I had to move out, and my visits were a month apart, which gives me the impression that it was broken for that entire time. These issues definitely made my visits longer than they needed to be, which was unfortunate because I was paying for a Zipcar by the hour. But I will say the facility itself was clean and pleasant and I overall had a positive experience.
Madeleine F | Overall ExperienceI was treated well Thank you.
danny s | First ImpressionsI was instructed online to check in and that my unit was ready for me, with a lock inside. There was a pad lock on the outside of the unit, and I had to get an associate to come take it off so I could get in. The lock that I was told would be in my unit was not in my unit, and the associate had to go back and get me one. So other than the unit being clean and empty, it was not ready for move in.
Heidi R | Online Move InI wasn't able to access my locker after hours like I requested and paid for called the after hours call number 7 times no one answered I had to bring my truck back and have to return in the morning
jamie G | First ImpressionsUhaul helps to make my life organized and without any hassle
brian f | First ImpressionsRodents. My belongings were covered in feces. I understand it's an urban area, but this was absolutely disgusting. Staff claimed the "issue is being addressed," but I had this storage unit for a year and no changes were seen.
Nathan M | Overall ExperienceThe unit had a hole on top and lots of water came in our stuff got damaged just to mantion the staff are the best they treat you like family love them
Wilfredo r | Overall ExperienceI so appreciate using your storage facility these past months. Especially want to thank Arthur Buono for his extraordinary assistance . Terry Cannon
Terrence C | Overall ExperienceGreat location, easy access and affordable.
ANDREA R | Overall ExperienceNice and friendly people helpful I adore author he is a lifesaver. 🥰💯
sheila g | Overall ExperienceMike was very helpful
mary w | Overall ExperienceIs the best
Wilfredo r | First ImpressionsI honestly wasn't sure of which rating I would give.I arrived close to 7:00 pm and the 2 staff were very friendly and cordial, but didn't even bother showing me how to get into my unit, where it was, or how to operate the storage elevator in building 6. Not the best experience. By the time I figured it out, they were gone for the night. Their shift ended at 7o'clock....so not blaming them for that.
David S | Overall ExperienceCouple of pieces of debris left in storage unit from previous renter
Allen B | First ImpressionsKevin and his partner were absolutely amazing - friendly, competent, fast - they took such good care of my son and I during my sons move from his dorm at brown university into storage - we liked them so much we want them to move us to my sons next dorm in the fall / 10 stars for them!!!
Marjory N | First ImpressionsCan't express my self on how good of a team this uhaul facility has in 37 Oxford st providence ri great customer service there trucks are always up to date fresh clean a sanitized assistant manager great guy to work with and others ,will highly recommend will use these guys in future preference totally a safe place to store.
Gabriel V | Overall ExperienceJamal was great! Very friendly and helpful! 10 stars and two thumbs-up for Jamal!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👍
Victor R | First ImpressionsI would have stayed. I was there for 6 years or little over, yet the price became to steep considering I have had 2 units. Everyone was ate extremely helpful and friendly.
Ranee c | Overall ExperienceThe people who signed me in were particularly helpful
STEPHEN P | First ImpressionsVehicle accessibility to the Oxford St. storage facility is wanting due narrow passage ways, too many parked vehicles which make turning larger trucks very difficult. I had to make numerous attempts to enter and leave my storage area.
GREGORY P | First ImpressionsThank you and if ever needed we will be back.....
Jessica H | Overall ExperienceGeorge was such a friendly, excellent person to us when we arrived. He deserves to be the manager of the facility. The care and conscientiousness with which he assisted us was truly above and beyond and unique
Mike F | First ImpressionsHad a bad experience when I got locked out of my unit. I was told by the representative to bring a bolt cutter and a new lock. When I got to the office they saw me with the bolt cutters and lock, told me I had to buy one of their locks instead so I did. Went to try to cut my lock off and it was protected from bolt cutters. Come to find out I wasted my time and money and I wasn't even supposed to have bolt cutters in there but these guys advised me to and let me walk right in with them. I ended up having to pay 200 bucks for a lock smith who was there for a total two minutes (how's that for a work rate?) to cut my lock which also ended up damaging the bolt so every time I came back to my unit I had a hard time getting it open. Arthur told me he would "help me out somehow" but when I asked for the locksmith to be paid for I never heard back from anyone of course.
MATTHEW R | Overall ExperienceThank you so very much.
Jessica H | First ImpressionsFirst, I have absolutely no issues with the staff because I understand under-staffing and other issues, but my move-in experience was extremely stressful. First, I checked in at the office, then went to my unit's building and my key card didn't work because I wasn't told to check in, so I had to go all the way back to the office - and no one was there to help. After someone finally appeared after several minutes, I returned to my building and got in, but there was a green lock on my unit so I still couldn't get inside. I called the main office 10 times to get someone to come, but no one was there. Someone eventually picked up and came to take the lock off. My friends and I then moved my stuff in, and about halfway through the lift stopped working so we had to call the office again, and they were able to come fairly quickly to get it up and running. Overall, not a great experience. It's done now, but I'm hoping I will never have to store my stuff again in the future.
Kelly P | First ImpressionsWE HAD RENTED ONE OF YOUR U-HAUL TRUCKS THERE BEFORE. I'VE KNOWN ABOUT THIS PLACE FOR MANY YEARS.
Ricardo G | First Impressionsstaff and manger very good experience during time storage
robert t | Overall ExperienceA staff error cost me hundreds of dollars in lost deposit, and required a move to another facility. No attempt was made by management to provide recompense, only to make excuses and try to blame the customer. A miserable experience after being a customer for 10 years, and inexcusable. This is not a customer-focused operation (at Oxford St) and managegement should be aware.
gary v | Overall ExperienceMy rental unit was good
Melvin J | First ImpressionsBest uhaul I ever delt with staff is awesome and super helpful !!!
Anthony V | First ImpressionsJorge was very professional and very pleasant to work with regarding my storage needs.
Kathy D | First ImpressionsIt was grate
Clifford C | First ImpressionsGrasia
Felix C | Overall ExperienceThe guys were great - just the facilities themselves were under par and seriously creepy. Difficult to park and get around too.
Patricia D | Overall ExperienceAs always the staff was very helpful and friendly
MIKE O | First ImpressionsLas dos veces que fuimos al establecimiento intentaron robarnos. Incluso llamamos a la policía y no vieron nada
youeli s | Overall ExperienceI don't have sufficient evidence that any attempt was made to notify me of missed payments or storage going to auction. I used to get texts with reminders to pay, and phone calls, they stopped in January with the first missed starting in February. I would pay a month in advance. I was told certified letters were sent and the post office has no record- I feel tricked in order for the facility to attempt to collect fees and try and auction off my daughters college storage items. The next time I visit I'm clearing the space.
Yezenia p | First ImpressionsVery helpful to my personal needs and good attitudes
michael c | First ImpressionsGreat team
Maria C | Overall ExperienceFor a first timer..I was satisfied with the whole process and will use the facility whenever need be for sure. What really blew my mind were the products available to the consumer to be rented or purchased . Way to go
Herbert t | First ImpressionsI was asked for a lot of information that was intrusive and out of line for renting a storage unit. Clerk lacked any desire for customer service, and basic math skills. He could not explain why I was required to provide all this information. Tried to force me to buy a lock. Then, I was offered a different unit than the one I selected online. I returned the unit on the spot and if my card isn't refunded, I will be reporting fraudulent charge. I would never do business with this facility and have serious concerns about uhaul even being involved with this. If the way this was done isn't illegal, it should be. But I'm fairly sure there was some kind of legal violation in the way this "move in" was conducted and that is on uhaul and the manager, not the clerk.
Shadow F | First ImpressionsI came in and toured a few open units. Onsite I spoke to the Manager (Art) about the specific unit I wanted to have. He recommended I reserved the unit since my move in date was 1 week away. Manager (Art) did not tell me that I had to pay for the unit to secure it that day. I came back a few days later to get a lock for the unit + was informed that the unit was sold to someone else + that there were no other units available in that size + climate controlled. This makes no sense. Why have a reservation system at all? They tried to stick me in other sized units that were twice the cost. Why not tell me that I had to pay for the unit to secure it? I would have gladly done that day of. I had to come back 3x to deal with this + eventually cancelled and went to another storage company. Such a waste of my time + the lack of communication was absurd.
Jayran H | Overall ExperienceGreat experience from start to finish.
Tina G | Overall ExperienceThey were not willing to help.
Theophilus G | Overall ExperienceYoung gentleman at location (guy at desk who signed me up for the storage account) was very friendly and helpful. Great service!
Michael S | First ImpressionsOur unit was not ready when we arrived and we had movers with us. The surrounding area was sketchy and there were literally broken locks on the ground
Sarah S | Online Move InFriendly and everything was great.
isabella S | Overall ExperienceRay poop all over my furniture. But service was exceptional...
Melissa T | Overall ExperienceGreat management and crew at front desk great never a problem for me . 👍
Justin A | Overall ExperienceFriendly and respectful staff took care of all my questions and need with no issue and great smiles thank you!!! They all did great
YANELIE D | First ImpressionsThe man that helped(I forgot his name, sadly) was so helpful and made everything easier for me.
Cristal N | First ImpressionsI haven't rented a storage unit before, but I don't know how it could have been easier. Friendly, helpful staff, clean units, easy to get in and out, and packing supplies in the office in case you need more. Highly recommend!
Alexandra P | Overall ExperienceIs it 24 hours
jERIMIAH c | First ImpressionsI was very pleased with the whole experience
DAVID W | Overall ExperienceTodos esta muy bien … lo único q no tiene consideración para los clientes q tiene mucho tiempo o poco tiempo si se te pasa la fecha de pago por ejemplo mi pago es de $120.00 u por dos meses page $340.00 por gamos de estar tarde creo q eso fue l razón porq entrevé el stores
Carmen R | Overall ExperienceRat infested all my belongings where chewed apart and covered with Rat droppings and urine absolutely HORRIBLE
rachel b | Overall ExperienceSi good
JOHANNA F | First ImpressionsThe staff at Uhaul were all everything I appreciate in Customer Service
Darcai W | First ImpressionsThere was too expensive but just one room there were outrageous I didn't like it
Linda G | Overall ExperienceStaff very nolagable and helped
MIKE O | First ImpressionsThe check in process for our first day of move in and storage was so easy and friendly. Most helpful and welcoming.
Thomas L | First ImpressionsSúper. Biem.
Yunior G | First ImpressionsMan I really love this storage space. You have after hours access, the facility is very clean, and they have restrooms which are also always clean. The only reason I moved out is because I finally found.a decent apartment. I had a small unit inside on the first floor. No problems with water leaking in. I noticed there are mice that can get in, but they are everywhere in Providence and my unit had a mouse trap. One more thing: it is easy to pay rent here because you can pay online. I would definitely use this place again if I ever need a storage.
Joseph B | Overall ExperienceThank you for making my move into the storage unit seamless and pleasant. The young men who worked the afternoon shift art 35 Oxford Street, Providence, RI on December 15th were great. Very helpful and friendly one cannot ask for anything more. I appreciate your help and your kindness! These days this type of service is tough to come by. Best, Gyda Jemery
GYDA J | First ImpressionsNever have a problem when dealing with u-haul ever
Larry W | First ImpressionsWe love this place Clean, well maintained, helpful staff Perfect Thank you
robin r | Overall ExperienceEverything's okay so far, nice staff, had the van I needed, and the storage unit I needed.
NOAH S | First ImpressionsMoved my furniture in April of 2019 moved it out October 2021 it was in the same condition as when I moved it in thanks U-Haul hope I don’t have to use another storage but if I do I would definitely come back 5 stars
edwin f | Overall ExperienceKeep it up
Ademola J | Overall ExperienceEveryone one was an outstanding ! And i thank them all!
Ronald S | Overall ExperienceGreat management a co-workers very friendly was w U-Haul for about 4 yrs of renting over at Oxford st providence ri great staff great custumer service would extremely recommend.
Gabriel V | Overall ExperienceSecurity of the facility makes entry into storage building and into and using elevator rather complex for a elderly customer. However the staff was patient and helpful Thus far no problems that the good staff can help me overcome
Stefan g | First ImpressionsI have recently got sick in November and had to move and take all my storage out I explained to the guy that I moved and my key was removed somebody put a key on my storage
michelle j | Overall ExperienceIt was a. Yah storage place. It did and fit our needs
Craig g | Overall ExperienceSo good the lady speak spanish and the guy
CAREN A | First ImpressionsThe staff was very helpful and friendly!
Kristin R | Overall ExperienceRats ate all our home goods and clothing , everything was chewed up and my son was bit my a rat while trying to salvage some of he's electronics , horrible experience, lost over 30k in stuff that was stored . Their was rat dropping and urine on everything.
ERIC I | Overall Experience7pm is too early!! Other than that on 👉
Nelson B | First ImpressionsOnly complaint I have is that there aren’t enough carts in the units, when you found one you held onto like gold till your done
Bob M | Overall ExperienceMy unit was climate controlled and on the bottom level which was convenient. I was appalled at the dead mice and mice feces in/on all my furniture and cherished items I placed in this unit during Covid. I paid $4000. during this period for renting this storage unit and I had to spend lots of time cleaning mice droppings out of the furniture. I will never use Providence U-Haul ever again.
Leslie V | Overall ExperienceOverall professional place Friendly staff
MIKE O | First ImpressionsThe two men that worked their when I arrived were very helpful and friendly.
JILL V | Overall ExperienceEmployees Derek and General Managers was friendly, polite and efficient.
Evelyn H | First ImpressionsThe guy in the front desk was very nice and professional.
Margie R | First Impressionsthe man who helped me went out of his way to make sure I understood. Ty uhaul for hiring good people and young man ty for listening and answering all of my questions....
Ralph C | First ImpressionsI give them a 10. Overall they were kind, made the move very easy and answered al questions.
margaret s | First ImpressionsArthur was extremely kind to us, as new storage unit renters. Since my husband and I did not know how long we'd need to rent for, he gave us our first month free! He and George were helping to train a new employee, and were very patient with him. They were all a very nice group of people. Our once concern was that our move in did not take place until after hours, and someone went into the unit who may or may not been living out of one of the storage units. Other than that, we were happy with the amount of time they spent with us, to find the right size unit.
JESSIE C | First ImpressionsBy far the worst customer service I've ever had in any company. Place is literally a joke. I've since started using Budget rental and its a night and day difference in terms of every aspect. Been a customer for years and still get treated like garbage festering in the summer heat. Will not return to Uhaul for any business need and certainly will tell my entire network how trash of an experience I've had.
ANDREW T | Overall ExperienceEl gerente es una persona racista bruno y no escuchas el cliente y me cobro de más no me verán mas gracias a él espero que le aproveche el dinero que se cobro de mas .los empleados son bueno pero el gerente no sirve y siempre está aborrecido
Carlos P | Overall ExperienceGreat service will recommend
JOHANNAC F | Overall ExperienceEverything was great. The only thing was there was a mouse trap inside which I get they may need to put them in there, but I took it out of the unit .
Elizabeth T | Online Move InHad rat poop and pee all over my unit
MYRA D | Overall ExperienceThe Manager Author was very helpful and courteous to his customers and staff . I kindly appreciated being a loyal customer for two years
Tracye P | Overall ExperienceOutstanding CUSTOMER SERVICE,AND COVID 19 SAFE. CLEAN ING STAFF ,SANITIZE Daily AM and PM,Jorge Jacob and Marlin,Service TEAM players,CUSTOMER DEFINITELY Comes first@Uhaul 35 OXFORD ST PROVENDENCE .ALSO RESTROOM FOR LADIES AND GENTLEMEN IMMACULATE STAY SAFE
Lois L | Overall ExperienceWe had a great experience moving into the storage unit. The staff were friendly and helpful, and eager to problem solve with us when the unit we reserved was too small for our needs.
yasmin y | First Impressionsmatthew was great
Daniel S | First ImpressionsNice clean facility, carts always available. Staff members here were awesome and always helpful.
David G | Overall ExperienceThe storage facility was always clean and well maintained and the staff has always been helpful when I needed them. I've lost my card, had trouble with the elevators, all of which the office team was more than willing to help with. I only have 2 concerns with the facility: 1) the facility is only available until 7pm unless you pay an additional fee and is not available at all on Sundays. For those of us with M-F jobs, this makes using the facility challenging 2) there are some shady characters who rent from this location; enough so that I would never go there alone. Even as I arrived at the facility to move out, I encountered 2 guys walking out with backpacks and reaking of pot... I can only imagine what they were at a storage unit for.... if this were a one time occurrance, i'd be forgiving, but unfortunately that's not the first time i've seen that there. (Note: I'm sure #2 has caused #1 for all of us - so that's unfortunate)
NEVA F | Overall ExperienceThe individuals working at the facility were incredibly kind and helpful as was the individual who I called to make the reservation.
Kasthuri N | First ImpressionsEverything was great
Suzanne A | First ImpressionsThe man very nice I love him help me lot great
Aisha C | First ImpressionsI would like to Thank the staff at U-Haul for being so attentive and pleasant. And i will definitely refer my friends and family to use U-Haul at 195
gwen r | Overall ExperienceSuper impressed with your staff here! Friendly, attentive. Albert, Matthew and, I am so sorry that I can't remember the other gentleman's name who gave me a little tour. They were all wonderful.
Sharon G | First ImpressionsVery nice facility. Staff very friendly and helpful.
kenneth r | First ImpressionsI have no comments the young man who took care of me did a very good job answer all my question thank you
Nelida H | First ImpressionsThanks.
Richard R | Overall ExperienceI rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.
Samantha S | First ImpressionsGood service and very helpful
ashari b | First ImpressionsA+ experience from top to bottom. Thank you for the incredible experience!
gregory j | Overall ExperienceEveryone was so helpful and nice. Helped us find exactly what we needed. They are the best.
jo-ann h | First ImpressionsThe staff is professional and friendly. The facility is clean, well maintained and easy to access.
Edward M | Overall ExperienceI had no regrets, would store again, thank you
Sherlene J | Overall ExperienceVery pleased with them
David R | Overall ExperienceExcellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!
Robert D | Overall ExperienceVery friendly/helpful staff!
Blake C | Overall ExperienceStored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...
WYLLA D | Overall ExperienceThe staff (art) was really friendly and helpful, thanks a lot!
gwenny j | Overall ExperienceWould highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10
joseph c | Overall ExperienceElevator in second building needs some WD40 on the top level because it’s very squeaky.
Amanda J | Overall ExperienceNO COMMENTS
Wilma C | First ImpressionsGreat experience. Way better than another major chain we used in FL.
roberta b | Overall ExperienceThe guy who helped me was patient, helpful and provided amazing service! I'm NY it was a nightmare due to lack of employees but in Providence it was a completely different experience! Gracias.
Sahony R | First Impressionsfantastic customer service, would recommend to anyone
Mike T | First ImpressionsN/C
teresa l | Overall ExperienceThe staff was super helpful when I booked the wrong type of storage unit, quickly giving me a bigger unit. They were super helpful in navigating the facility.
Payal P | Overall ExperienceThe 2 employees I interacted with were kind and accommodating when I had an issue with storage sizing. I really appreciated how helpful they were!
Payal P | First ImpressionsCheck in was easy and quick. The guys were friendly and helpful. Very good experience.
Christopher A | First ImpressionsNinguno
Matt S | Overall ExperienceIt was easy and felt safe very clean as well. Great custimer service. First time ever renting and even renting.
theresa g | First ImpressionsMatthew was awesome and super helpful.
MICHAELA B | First ImpressionsNo comment at this time
Robert D | Overall Experience.
Steve K | Overall ExperienceEmployees were personable, courteous and knowledgeable.
karen m | First ImpressionsEveryone was so helpful.
Ian P | Overall ExperienceI recommend this Uhaul facility to anyone!
roy s | Overall ExperienceThe agents were responsive and informative.
Matthias S | First ImpressionsEveryone is so kind and helpful.
carol r | First ImpressionsStaff has been very friendly and professional over the past three years.
WILLIAM E | Overall ExperienceGood facility. Nice people. 2nd time proved this was no fluke. Strongly recommend.
Hugh C | Overall ExperienceManagement is awful. Ricardo is rude and his staff tells you one thing and then he does another and tells you “don’t listen to my staff listen to me” not enough room on here to write out everything.
Kayla M | Overall ExperienceVery pleasant. On point business acumen.
Robert D | First ImpressionsThey are very professional
Ian P | First ImpressionsVery helpful staff, always friendly and never made it seem like I was bothering them when I would come in for a new access key (which I did 3 times because I kept losing mine) just the best!
amber g | Overall ExperienceFor the location in providence it was a nice place.
DAVID C | Overall ExperienceLove the staff and how accomidating (spell chk) they was and how understanding the manager was to my needs. Would def rent another storage from them again.
keilani d | Overall ExperienceOver the five years all staff were very friendly and helpful
DEBORAH W | Overall ExperienceGreat service!!
Colleen B | ReservationDoor on my unit was damaged which left it unsecure. asked repeatedly for management to call me; they never did. I moved out early for this reason, and was refused reimbursement for unused time
alexander m | Overall ExperienceFacility was OK but the area was difficult to get to. Price increases were somewhat regular and I found a facility which is much easier to access and the monthly cost was more reasonable.
JOSHUA K | Overall ExperienceVery knowledgeable and helpful staff.
thomas m | ReservationI appreciate you calling to ask me if we moved out so we werent charged another month.
Lisa B | Overall ExperienceCraig was very helpful.
ahmed a | Overall Experience👍
Klint W | Overall ExperienceGreat service!
Diego F | Overall Experience2nd time renting a storage unit.
jevonne m | Overall ExperienceI rented for about a year and half. Very easy, convenient, and reasonable.
Douglas W | Overall ExperienceGreat facility and staff. I'll use it next summer. Gracias
john f | Overall Experienceno issues
FRANK D | Overall ExperienceThe manager Ricardo Jimenez provided excellent customer service. He and his team made the experience easy.
LILTON T | Overall ExperienceRicardo the General Manager has always been helpful by phone or in person.Friendly & kind & willing to help. U-Haul Storage is always immaculate,well kept,climate controlled & security monitored.
MARYANN M | Overall ExperienceThank u
cindy r | Overall ExperienceMy unit was stripped of all the belongings in it and tagged as "ready for new move in" because i had a different lock than everyone else. They did not bother to call before trashing my belongings. Sad
Avery B | Overall ExperienceFantastic
Craig H | Overall ExperienceOver the two years I used the Oxnard St. facility, I was impressed with the condition of this facility each time I was there. Very well maintained and exceptionally helpful staff.
LINDA D | Overall ExperienceNa
patrick z | Overall ExperienceI had a great experience! staff was real helpful and professional. when i could not operate the elevator they came out a few times and never complained. thanks for treating me with respect :)
beatriz l | Overall ExperienceStaffs are friendly, accommodating and helpful. Our co. is in CA; U-Haul staff helped our mover in RI with thorough follow up to clear out our storage unit in RI.
Young C | Overall Experience