Comentarios del cliente para U-Haul Moving & Storage of Providence at I-95

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Providence at I-95

Grado total:

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Claire B. en

Grado:

El cliente no dejó un comentario.

Katelyn M. en

Grado:

El cliente no dejó un comentario.

esther B. en

Grado:

El cliente no dejó un comentario.

kenneth r. en

Grado:

Very nice facility. Staff very friendly and helpful.

Genevieve F. en

Grado:

Great location - staff and equipment were excellent. Keep doing what you're doing!

Nelida H. en

Grado:

I have no comments the young man who took care of me did a very good job answer all my question thank you

Richard R. en

Grado:

Thanks.

Veronica R. en

Grado:

El cliente no dejó un comentario.

Samantha S. en

Grado:

I rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.

Guenther D. en

Grado:

El cliente no dejó un comentario.

ashari b. en

Grado:

Good service and very helpful

Ashari B. en

Grado:

They were very helpful and understanding.

Jjohn H. en

Grado:

Staff helpful. Rental exactly as planned.

gregory j. en

Grado:

A+ experience from top to bottom. Thank you for the incredible experience!

Leonella A. en

Grado:

Maybe not have the customer fill the tank unless it’s half full

Wayne G. en

Grado:

Service was okay nothing special but he was friendly and got the job done in a timely manner.

jo-ann h. en

Grado:

Everyone was so helpful and nice. Helped us find exactly what we needed. They are the best.

MIKE O. en

Grado:

Free coffee and donuts

Edward M. en

Grado:

The staff is professional and friendly. The facility is clean, well maintained and easy to access.

Sherlene J. en

Grado:

I had no regrets, would store again, thank you

David R. en

Grado:

Very pleased with them

Dennis C. en

Grado:

These guys did everything to accommodate my needs. Had to change the date but we got it done

Jimmie S. en

Grado:

Very good

Wayne G. en

Grado:

Equipment was clean mileage was way off and gas was lower than on contract. Rep could not change info on contract he waited for a manager to call him back I had to leave the office I was on a time line. I called CSR at uhaul who would not change info and was HUNG UP On (very unprofessional)..

Olivia A. en

Grado:

I have been charged a "toll fee" and an "administration fee". I phoned Uhaul and waited for over 45 minutes, but Uhaul did not take my call. I have emailed Uhaul and still not received a response back. We will be moving again in 1 year and we have quotes from other companies as this simple arrangement with Uhaul had turned into a headache

paul S. en

Grado:

The staff was very professional and easy to set-up the rental. Their knowledge to size the correct vehicle was paramount. We were able to get the move completed in one trip.The cost of rental was very reasonable. Overall, a great experience!

Alessandro D. en

Grado:

Very professional. Explained rental process.

David L. en

Grado:

ARTHUR WHO ASSISTED ME WAS GREAT, HE WAS FRIENDLY, AND UNDERSTANDING. THIS RENTAL WAS GREAT, OTHER LOCATIONS (BROAD ST) ARE CRAZY, NO ONE KNOWS WHAT THEY ARE DOING, AND NOT SO FRIENDLY...EVEN THOUGH I USE THEM OFTEN.

MAUREEN M. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

Excellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!

yadira P. en

Grado:

El cliente no dejó un comentario.

Jennie M. en

Grado:

El cliente no dejó un comentario.

gregory S. en

Grado:

El cliente no dejó un comentario.

Checkiea E. en

Grado:

When my husband pulled the ramp down it completely fell out. Called for assistance and was told to call road side assistance, i asked if they could call and the young mam was pleasant and called. Road side assistance called me with a 90min eta so my husband got his tools out and repaired the ramp himself. The next day i was charged for a 2 day rental due to the late return which i was told i would not be charged a late fee due to the 2hrs i lost because of faulty equipment! Called the MANAGER and asked to be refunded he very rudely said NO and told me that there were no notes in the system so PROVE it. Thankfully i took pictures of the broken ramp and a video of my husband repairing it.

Sara M. en

Grado:

Booked truck for 8:30 as movers were arriving at 9am. The keys to the truck were not in the lock box, the lock box was not locked. Had to wait until the location opened at 9am to get key-meanwhile paying the movers hourly for their time.

Samuel B. en

Grado:

Great customer service both reps were really helpful when it came to installing the hitch.

Blake C. en

Grado:

Very friendly/helpful staff!

Ronald B. en

Grado:

El cliente no dejó un comentario.

Wylla D. en

Grado:

El cliente no dejó un comentario.

WYLLA D. en

Grado:

Stored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...

Jeffrey H. en

Grado:

Very disappointed with UHauls' policy of changing your pickup and or drop off location at the last minute to accommodate their needs over their customers. Pease do not write to me to tell me you try or you tried with no actual PROOF that you did so!!! I will be reaching out separately to talk to someone about a full refund as this was a miserable experience!!!!

Jordan C. en

Grado:

The interior of the van was horrible. It smelled like smoke inside near the drivers seat and passenger. In the loading part was covered in dirt. We had to re-clean all of our belongings before bringing them to our new apartment. It was very disappointing. Usually a good experience with UHAUL however this was disappointing.

gwenny j. en

Grado:

The staff (art) was really friendly and helpful, thanks a lot!

joseph c. en

Grado:

Would highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10

Amanda J. en

Grado:

Elevator in second building needs some WD40 on the top level because it’s very squeaky.

Scott V. en

Grado:

El cliente no dejó un comentario.

ERIC I. en

Grado:

El cliente no dejó un comentario.

yangyang D. en

Grado:

El cliente no dejó un comentario.

Justin P. en

Grado:

Our 20 foot rental truck had a broken passenger side mirror that made it very difficult to see on the passenger side. The man who helped us was extremely helpful and When we rented the truck we filled out a report saying whether we agreed or disagreed with pictures showing the condition we received the truck in. This was presumably done so that when we dropped the truck off at a different location they’d know whether we had caused any damage. However the location we dropped the truck at was not aware of the online forms we completed or pictures sent in with them reflecting this, and spent a while trying to figure out if we caused the damage. They filed a report that we did but didn’t charge us for anything so no harm. Would make sense though for these forms to be shared with the uhaul location receiving the truck, even if they are separately owned. This seems more like a uhaul company issue than the locations issue though. Would still use this location again but would ensure better documentation of trucks condition.

Craig H. en

Grado:

Very efficient - nice personnel.

Rajan K. en

Grado:

Guy who helped me there was Superman. As soon as I pulled up he asked it we were done and then he unhitched the trailer in like 30 seconds.

Alexis H. en

Grado:

El cliente no dejó un comentario.

ATIQUE M. en

Grado:

Horrible customer service agent. Friday August 30 agent at this location called me. Rude and demanding truck back because I had to use it for 24 hours extra. Don’t go to this location.

Gerardo V. en

Grado:

Very friendly staffs.

Rachel M. en

Grado:

El cliente no dejó un comentario.

jennifer S. en

Grado:

Other than the location of my pick up being changed at the last minute, my experience was excellent.

Carla R. en

Grado:

Little confusing of where to park

Wilma C. en

Grado:

NO COMMENTS

Kevin B. en

Grado:

El cliente no dejó un comentario.

Theresa G. en

Grado:

El cliente no dejó un comentario.

roberta b. en

Grado:

Great experience. Way better than another major chain we used in FL.

William P. en

Grado:

More tie downs in trailer would be nice

Gina A. en

Grado:

El cliente no dejó un comentario.

edison S. en

Grado:

El cliente no dejó un comentario.

CHRISTOPHER D. en

Grado:

Entrance is located in the rear of the main building, some large signage indicating this would be helpful. Staff members were pleasant and helpful, truck performed very well.

Sarah N. en

Grado:

El cliente no dejó un comentario.

Remy L. en

Grado:

Best location in providence. I have used them for storage and uhaul truck rentals. The staff is kind, patient, and easy to communicate with. I would definitely recommend to anyone in RI.

meghan R. en

Grado:

El cliente no dejó un comentario.

spencer P. en

Grado:

El cliente no dejó un comentario.

Chuka O. en

Grado:

El cliente no dejó un comentario.

Nicole S. en

Grado:

Awesome A+++

craig B. en

Grado:

everything was fine

Sahony R. en

Grado:

The guy who helped me was patient, helpful and provided amazing service! I’m NY it was a nightmare due to lack of employees but in Providence it was a completely different experience! Thank you.

Mike T. en

Grado:

fantastic customer service, would recommend to anyone

ibrahim A. en

Grado:

El cliente no dejó un comentario.

teresa l. en

Grado:

N/A

PAUL K. en

Grado:

El cliente no dejó un comentario.

Haley D. en

Grado:

When I was trying to return my truck after hours, the website was not working. I know this is not the fault of the location, it is the fault of whoever is in charge of the website. But when I had to call for help I was on hold for more than 20 minutes. Usually, that isn't a long time, but it was in this situation because I was in the dark, by myself, at 11:00 waiting for someone to help me. The area surrounding the building was sketchy and I did not feel safe there. Uhaul should have more call operators to assist customers. Also, I rated the location "Below Average" because not only was the area not well maintained but when I went to return the key, it did not fit in the hole of the orange box! Why would you make a box for keys that the keys don't fit in? I had to call customer assistance again and let them know I would be returning the key in the morning.

Payal P. en

Grado:

The staff was super helpful when I booked the wrong type of storage unit, quickly giving me a bigger unit. They were super helpful in navigating the facility.

MIKE O. en

Grado:

El cliente no dejó un comentario.

Roman P. en

Grado:

El cliente no dejó un comentario.

elaine D. en

Grado:

We came in a month before day truck was needed and time. We then called 4 days before to verify rental. We were called the day before rental (which understand is policy) and we’re told only available over an hour from our location. This did not work as we already were going to be driving over 5 hours, we didn’t need to add 2 additional hours. The operator did offer us a smaller truck with a free day at our desired location. This was very nice but not what we needed. Moving is stressful enough, don’t need added irritation.

Eugene L. en

Grado:

El cliente no dejó un comentario.

Payal P. en

Grado:

The 2 employees I interacted with were kind and accommodating when I had an issue with storage sizing. I really appreciated how helpful they were!

Christopher A. en

Grado:

Check in was easy and quick. The guys were friendly and helpful. Very good experience.

James N. en

Grado:

Due to nearby road construction, it was very confusing to know where to go to return the truck. The staff were helpful and apologized for the confusion, but a few more signs or a warning on the website would have helped.

Marcel D. en

Grado:

El cliente no dejó un comentario.

Joseph D. en

Grado:

The manager was very helpful. The rental process was quick and easy. Thank you!

Daniel F. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

I don’t know

Marthe R. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

El cliente no dejó un comentario.

Rex P. en

Grado:

Used self virtual check in complete close to a complete disaster.Followed the props could not life the trailer off the hitch.Si i used my jack to lift it off.My wheel block moved and the trailer rolled down the hill and just missed a parked Uhaul pick up truck and the building.Thankfully no one was driving by or walking as the trailer rolled out into the street.Took around 45 minutes to get it repositioned to get it hooked up again to get it out of the road.

aniono C. en

Grado:

jorge marlon fueron muy atentos conmigo, manteniendo sus finas hacia mí. muchas, lo recomiendo.

John W W. en

Grado:

The location is a little confusing and I would recommend some better signage around the facility and adjacent streets. But, overall, I am very satisfied. Thanks.

IVEISSE C. en

Grado:

El cliente no dejó un comentario.

Jessica T. en

Grado:

Great experience, as always.

Matt S. en

Grado:

None

Matthew S. en

Grado:

During the day of my move, my partner and I faced a challenging day due to the lack of competence of our landlord failing to have our newly leased house ready on the day of our move. On top of that, I lost the key to my storage unit. Luckily, the personnel at U-Haul accommodated me with a free new lock after calling a locksmith and made the process simple to reserve another storage unit to store our extra belongings. Due to the professionalism the U-Haul personnel upheld to me during a train wreck of a day, I would highly recommend their service for your moving needs.

theresa g. en

Grado:

It was easy and felt safe very clean as well. Great custimer service. First time ever renting and even renting.

Kevin P. en

Grado:

El cliente no dejó un comentario.

sam H. en

Grado:

El cliente no dejó un comentario.

GERALD F. en

Grado:

Parking but there really is nothing they can do.

Chaira M. en

Grado:

El cliente no dejó un comentario.

Michaela B. en

Grado:

Matthew was awesome and super helpful.

Jordan J. en

Grado:

The van was fine, but I find the practice of renting it to me with anything less than a full tank very frustrating. Of course I do not want to be charged for bringing it back with less fuel than I started with, which means I will err on the side of caution and put in more gas than I actually used, trying to get the gauge to read 5/16, or whatever it was when I got it. This seems like a clear way to cheat customers out of a few dollars. If things continue this way, I will not choose Uhaul in the future.

John P. en

Grado:

El cliente no dejó un comentario.

Morganne K. en

Grado:

There was broken glass on the inside of the UHaul when we opened it up. Otherwise, pick up/drop off were quick and easy, and the truck worked great.

Virgina D. en

Grado:

you nailed it!

John B. en

Grado:

El cliente no dejó un comentario.

mitchell M. en

Grado:

El cliente no dejó un comentario.

Keegan M. en

Grado:

El cliente no dejó un comentario.

Leslie L. en

Grado:

It would be great if calls were answered by the location rather than the 800#. When reaching out to the 800# I got 3 different answers to the same question regarding being able to use my card over the phone or by charging the card on file. Ultimately Uhaul corporate said the card needed to be in hand which is dumb when you are renting for someone in another state. The Providence location offered to charge the card in the system once we were at the location but at that point we had wired money to get it done. The store was great the corporate customer service was terrible.

Holli D. en

Grado:

Excellent customer service; friendly staff. Will definitely use again when in the area and in need of a moving van :)

Marc J. en

Grado:

El cliente no dejó un comentario.

Gerald B. en

Grado:

El cliente no dejó un comentario.

Danzel N. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

No comment at this time

Kara K. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Mileage allotted was insufficient for the trip. It looks like the distance calculates from pickup to drop off but does not include the mileage necessary from pickup to loading location or unloading location to dropoff

Matthew G. en

Grado:

Wasn't told I needed to fold the blankets at pickup, only drop off.

Mike O. en

Grado:

Free coffee

Reyna D. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

The employees were very professional, polite, and clearly very experienced. This has become my favorite Uhaul location in the Providence area.

Joseph B. en

Grado:

El cliente no dejó un comentario.

CHRISTINA C. en

Grado:

El cliente no dejó un comentario.

ELIJAH G. en

Grado:

Thank You

Steve K. en

Grado:

.

Alison R. en

Grado:

I left my credit card. They called me immediately. Friendly service, I would recommend this place to all my friends:)

karen d. en

Grado:

Employees were personable, courteous and knowledgeable.

Ian K. en

Grado:

Everyone was so helpful.

roy s. en

Grado:

I recommend this Uhaul facility to anyone!

Matthias S. en

Grado:

The agents were responsive and informative.

carol r. en

Grado:

Everyone is so kind and helpful.

WILLIAM E. en

Grado:

Staff has been very friendly and professional over the past three years.

Hugh C. en

Grado:

Good facility. Nice people. 2nd time proved this was no fluke. Strongly recommend.

Kayla M. en

Grado:

Management is awful. Ricardo is rude and his staff tells you one thing and then he does another and tells you “don’t listen to my staff listen to me” not enough room on here to write out everything.

Robert D. en

Grado:

Very pleasant. On point business acumen.

Ian K. en

Grado:

They are very professional

amber g. en

Grado:

Very helpful staff, always friendly and never made it seem like I was bothering them when I would come in for a new access key (which I did 3 times because I kept losing mine) just the best!

DAVID C. en

Grado:

For the location in providence it was a nice place.

keilani d. en

Grado:

Love the staff and how accomidating (spell chk) they was and how understanding the manager was to my needs. Would def rent another storage from them again.

DEBORAH W. en

Grado:

Over the five years all staff were very friendly and helpful

Colleen B. en

Grado:

Great service!!

alexander m. en

Grado:

Door on my unit was damaged which left it unsecure. asked repeatedly for management to call me; they never did. I moved out early for this reason, and was refused reimbursement for unused time

JOSHUA K. en

Grado:

Facility was OK but the area was difficult to get to. Price increases were somewhat regular and I found a facility which is much easier to access and the monthly cost was more reasonable.

thomas m. en

Grado:

Very knowledgeable and helpful staff.

Lisa B. en

Grado:

I appreciate you calling to ask me if we moved out so we werent charged another month.

ahmed a. en

Grado:

Craig was very helpful.

Klint W. en

Grado:

👍

Diego F. en

Grado:

Great service!

jevonne m. en

Grado:

2nd time renting a storage unit.

Douglas W. en

Grado:

I rented for about a year and half. Very easy, convenient, and reasonable.

john f. en

Grado:

Great facility and staff. I’ll use it next summer. Thanks

frank d. en

Grado:

no issues

LILTON T. en

Grado:

The manager Ricardo Jimenez provided excellent customer service. He and his team made the experience easy.

MARYANN M. en

Grado:

Ricardo the General Manager has always been helpful by phone or in person.Friendly & kind & willing to help. U-Haul Storage is always immaculate,well kept,climate controlled & security monitored.

cindy r. en

Grado:

Thank u

Avery B. en

Grado:

My unit was stripped of all the belongings in it and tagged as “ready for new move in” because i had a different lock than everyone else. They did not bother to call before trashing my belongings. Sad

Craig H. en

Grado:

Fantastic

LINDA D. en

Grado:

Over the two years I used the Oxnard St. facility, I was impressed with the condition of this facility each time I was there. Very well maintained and exceptionally helpful staff.

patrick z. en

Grado:

Na

beatriz l. en

Grado:

I had a great experience! staff was real helpful and professional. when i could not operate the elevator they came out a few times and never complained. thanks for treating me with respect :)

Young C. en

Grado:

Staffs are friendly, accommodating and helpful. Our co. is in CA; U-Haul staff helped our mover in RI with thorough follow up to clear out our storage unit in RI.