Customer Reviews for U-Haul Moving & Storage of Prattville

2,138 reviews

1221 S Memorial Dr   Prattville, AL 36067
(US Hwy 31, Next to pigg enterprise)

(334) 380-4348

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(334) 380-4348

1221 S Memorial Dr
Prattville, AL 36067
(US Hwy 31, Next to pigg enterprise)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing everything was grest

james M 
Rating:
2.0

More friendly and acknowledgement employees.

Imelda T 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

Simple easy customer service will use again.

Reginald L 
Rating:
4.0

Customer did not leave a comment.

james n 
Rating:
5.0

Customer did not leave a comment.

Jamaya L 
Rating:
4.0

The staff at my storage facility never never answer the phone at this facility I have called other uhaul facilities and the staff answers the phone. I don't know if this a problem for this location. Overall I think the staff was great once reached.

Tenia c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sekeria B 
Rating:
5.0

Customer did not leave a comment.

Cathy M 
Rating:
4.0

Customer did not leave a comment.

kirby p 
Rating:
5.0

Great location

Regina E 
Rating:
3.0

Give the customer a better idea of what they will be paying instead of them being surprised by a bill that is almost $200 more than they were told.

Jennifer S 
Rating:
4.0

Customer did not leave a comment.

randy A 
Rating:
5.0

Customer did not leave a comment.

Wayne S  |  Online Move In 
Rating:
5.0

The gentleman on staff was very helpful and very professional I'm very pleased this was better than the last time that I rented

Deborah T  |  First Impressions 
Rating:
5.0

The trailer was well maintained but could have been cleaner. (Grease and screws in the bottom of trailer)

Henry L 
Rating:
5.0

Not a Thing, Everything was GREAT

CYNTHIA C 
Rating:
5.0

Customer did not leave a comment.

Yasser S 
Rating:
5.0

The customer service was great the manager was very helpful and I highly recommend

Cornelius S 
Rating:
5.0

Customer did not leave a comment.

PATRICK D  |  First Impressions 
Rating:
5.0

We did not interact with employees at this location, but it would not allow me to choose “not applicable.”

Amanda L 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Good experience.

debra s 
Rating:
1.0

I walked into the store in Montgomery to reserve the truck and trailer. When I went to pick it up on the morning of my move, they said they had a trailer but I reserved the truck for Prattville, 35 minutes away. 2 trips back and forth wasted 2 hours on the day of moving. At Prattville, the girl was rude and acted like I did something wrong and was telling me what I needed to do, like I worked for Haul and she was my boss.

Bradford R 
Rating:
5.0

Thanks y'all good peoples thank MRS.D

Brenda M 
Rating:
5.0

Customer did not leave a comment.

Cassandra W 
Rating:
5.0

Customer did not leave a comment.

charles k 
Rating:
4.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Rebecca N 
Rating:
4.0

Nothing, the employees were friendly and knew the products.

John S 
Rating:
5.0

Customer did not leave a comment.

Katherine R 
Rating:
5.0

Steven C was outstanding in his focus on customer service and help. He made sure all issues were taken care of rapidly. Outstanding! Check in was quick, without delay.

FRANK B 
Rating:
5.0

Customer did not leave a comment.

MICHEAL G 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Steven provided excellent customer service and made the entire process seamless. He hooked up the trailer, made sure everything was ok. I would definitely go there again and recommend Steven.

Amit M 
Rating:
5.0

the worst part about my rental was having to upload my drivers license. I rent Uhauls all the time so it would be beneficial if I could store my info in your cloud or something. thanks

Preston J 
Rating:
5.0

Customer did not leave a comment.

Gricelda R  |  Overall Experience 
Rating:
5.0

Keep up the good work

Felicia L 
Rating:
5.0

This is the best U-Haul facility we have ever dealt with and there have been MANY over the years! We’re older and have been moving ourselves so we’ve rented two trucks, two storage units and two trailers separately from this facility. We’ve been loading and unloading the units almost daily for 2 months (exhausting) so we’ve seen this staff A LOT!!! They have all been phenomenal, especially the manager!! The facility is spotless, extremely organized and they are all so kind and helpful!!! I can’t shout their praises high enough! They deserve a PAY RAISE FOR SURE!! You want to keep them!!

Harry N 
Rating:
5.0

Steven was very helpful and was able to get me checked in and out in a very timely manner.

Queen W 
Rating:
5.0

Nothing

Phillip M 
Rating:
5.0

Well run, clean and well maintained! Staff were extremely helpful and friendly! The manager is great! Best U-Haul facility we have ever used!

Harry N  |  Overall Experience 
Rating:
5.0

This location 1221 S Memorial Drive Prattville, Al is the cleanest, most efficient uhaul facility we’ve ever used! It’s run like a well oiled machine!!! They even sweep and mop out the back of every truck and trailer when they’re returned so the next person gets nice clean equipment! Over the years and many moves we’ve gone to many uhaul facilities but this is the nicest of all and the manager is very nice and super friendly!!! Highly recommend!!!!A+++++

Connie N 
Rating:
5.0

Thank You

emory p 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

I didn’t receive the dolly I paid for and the brakes were awful on the truck.

William P 
Rating:
5.0

Get rid of the other UHaul agents. The others suck worse than Joe Biden. 3 other times I went to pick up a UHaul. All 3 times, no one was there to allow me to get the trailer. UHaul also needs to honor their guarantee. So far, UHaul has failed me 3 times in providing the trailer I needed when I had reserved it, but UHaul has not lived up to their guarantee. Reference Reservation #: 78505244 - UHaul still owes me $50 for that screw up. Why doesn't UHaul back their guarantee? I was to pick up trailer at 8 AM. UHaul at One Stop 27 did not have trailer that morning but said they might have trailer at 11 but could not guarantee it. Guarantee was for right trailer at 0800. You Haul blew it.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Leonest B 
Rating:
5.0

Staff was so friendly hooking me up and showing me how to take a load. 10/10.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

BUFORD F 
Rating:
3.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

The checkout and checkin process was simple.

Benjamin M 
Rating:
5.0

I honestly had the worst experience with uhaul this Sunday. I would never give money to them again. The location that helped me was great. I originally had made reservations at ( 48 Mildred St Montgomery, AL 36104 United States ) for 9am, I get to my pick up location (847 N University Dr Montgomery, AL 36104 United States) no one is there to assist me, the door says they don’t open until 12pm. I go back to Mildred st and told them what was going on then I was advised they didn’t open until 3pm. So they gave me another reservation I get to the new location 2565 Cobbs Ford Rd Prattville, AL 36066 United States) they don’t have any records that I reserved a trailer. I call corporate they give me a new address (1221 S Memorial Dr Prattville, AL 36067 United States) I get to that location and they do have the trailer but they advised me that because I didn’t have the port to connect my brakes to the trailer they cannot let me rent, which I totally understood, but left me in a hole because I got a hitch and ball mount installed at the first location and they didn’t advise me anything about the port. So not only did I get the run around Sunday morning, I had to drive the biggest uhaul all the way home and spend 10 x more money than I would have if I gotten the trailer, or if I was advised at the first location about the port I could’ve gotten everything installed right then and there. Never again.

Jairia B 
Rating:
1.0

Made a reservation for a climate cooled storage unit for moving 2 weeks in advance for the 15th. Come (move out day) today the representative couldn’t find the reservation and acted as if it was never made and they couldn’t find it. So move in day we had to scramble to find a climate cooled storage unit because they couldn’t deliver on their promise. The customer service was fair, Rep seemed very new to the job, but overall not satisfied at all with the service. I will say truck rental and return went smooth.

anne h 
Rating:
4.0

Customer did not leave a comment.

Timothy K 
Rating:
5.0

Continue to deliver great customer service

Patrick L 
Rating:
5.0

Customer did not leave a comment.

RICHARD C 
Rating:
5.0

The staff was fast and efficient. A rare experience these days. Keep up the good work.

Gordon B 
Rating:
5.0

Customer did not leave a comment.

Kem L 
Rating:
5.0

They were a good company to rent from.

Gregory M 
Rating:
5.0

Customer did not leave a comment.

Shanae F 
Rating:
5.0

Customer did not leave a comment.

John T 
Rating:
5.0

Customer did not leave a comment.

julie g 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

anthony m 
Rating:
5.0

N/A

james m 
Rating:
5.0

Customer did not leave a comment.

Mitchell D 
Rating:
3.0

Customer did not leave a comment.

CONICA h 
Rating:
5.0

Customer did not leave a comment.

DONGIN C 
Rating:
5.0

We had reserved a large trailer from Ed's Detailing about a week in advance. They never showed. Thankfully the Prattville location was still open and they helped us to get some equipment so we could continue working. Very friendly and not lazy like a lot of the dealers can be. Very clean store too.

Robert C 
Rating:
5.0

Most friendly and kind people here

Renee R 
Rating:
5.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

The young man who help me was very professional and kind. My day wasn't going well but he was so sweet and help which made my night go well Thanks (Steve is his name I think. Sorry I'm horrible with names

KIZZIE S 
Rating:
5.0

Customer did not leave a comment.

Karen D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian C  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Peter S 
Rating:
5.0

Keep up the GREAT WORK.

Bill A 
Rating:
5.0

Customer did not leave a comment.

Aaron E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
5.0

The best customer service Ive experienced from Uhaul

Gerald R 
Rating:
5.0

You are doing everything just right!

charles k 
Rating:
5.0

It was very nice to

Latasha S  |  Overall Experience 
Rating:
1.0

Truck was broken didn't even make trip but still charged no compensation having to sue in courts

JOSEPH C 
Rating:
4.0

The location I rented the car dolly from seemed to be understaffed. Other than that everything was fine.

Bailey R 
Rating:
5.0

Customer did not leave a comment.

Ben G 
Rating:
5.0

Customer did not leave a comment.

Erika H  |  Overall Experience 
Rating:
5.0

This location is ALWAYS top notch, we would go no where else!

charles k 
Rating:
5.0

From start to finish had nothing but professional friendly service. Everyone one was helpful and courteous. I will definitely use again and recommend to friends and family. Thanks for GREAT SERVICE.

don w 
Rating:
5.0

Customer did not leave a comment.

Chadwick W 
Rating:
5.0

Customer did not leave a comment.

Patrick C 
Rating:
5.0

Customer did not leave a comment.

charles k 
Rating:
4.0

The whole Reservation process is meant to have what is needed at the time it is needed . That being said, I reserved the truck, appliance dolly weeks in advance and checked back several times to ensure the reservation was made and all was going to be available as I requested but, the day I picked up the truck the appliance dolly was not available and there were no other dollies to be had. That kind of makes the reservation process a mute point.

Ronda g 
Rating:
5.0

Customer did not leave a comment.

TONY B 
Rating:
5.0

Truly appreciated having the climate-controlled units available as we ended up needing 3 of your largest ones! Sure didn't want any of our solid wood furniture getting ruined as we had an unexpected life reset. We are deeply grateful for Dee and her crew, who are so knowledgeable and extremely helpful.

Kathy J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEANN B 
Rating:
5.0

Customer did not leave a comment.

Kathy J 
Rating:
5.0

Make checking out easier. If I have rented before my identification should be stored. If I rent online and put my information including payment checking out should be a simple less than a minute process.

Blake K 
Rating:
5.0

Customer did not leave a comment.

CHARLIE B 
Rating:
5.0

I love Uhaul! you make it so easy to get service. If i'm being super critical - the app froze when i was trying to upload my license copies; may not have been able to self-check but there was someone there to help. I think the internet is not good around that area.

Uriel R 
Rating:
5.0

Customer did not leave a comment.

WANDA W  |  Overall Experience 
Rating:
5.0

Deundria was the person who helped me and she was absolutely incredible! I am so thankful for the kindness she showed me during one of the hardest times of my life, while dealing with my aging mother and having to pack up her home.

Jennifer K 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
3.0

Customer did not leave a comment.

Jerrie F 
Rating:
5.0

Nothing needs to be improved at the Memorial Drive location in Prattville Al. Location

Ervin R 
Rating:
4.0

Thanks a lot

Eduardo M 
Rating:
1.0

We turned the equipment in on Thursday Afternoon an hour and a half before it was due. The u-haul representative took the paperwork and the Keys and said I was all set and pulled the truck out of the turn in area.. The next day I got an invoice saying I didnt turn it in until 11:26 the next day. Basically U-Haul is stealing 40.00 from me. I expect a credit or I'm going to post this everywhere. I also have two witnesses that can confirm the time. Im a frequent renter and this is BS. Doubt I will vbe using U-Haul again anytime soon. Please call me at 904-343-2488

William B 
Rating:
5.0

Friendly and fast service

Stacey R 
Rating:
5.0

Customer did not leave a comment.

Nicholas S 
Rating:
1.0

Customer did not leave a comment.

Lonnie N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

W M 
Rating:
5.0

Customer did not leave a comment.

Crystal M 
Rating:
5.0

The only issue that I have is that when we picked up the truck the reservation said the truck was half full of fuel but it only had a quarter of a tank. We were met outside of the drop off location and were told their printers were down and they would email receipt. I then received a charge for $34 for fuel when we returned it with more than what was in it when we picked it up,

Elizabeth M 
Rating:
5.0

Customer did not leave a comment.

Gricelda R  |  Online Move In 
Rating:
3.0

I have called and asked to get money prorated back to my card and no one will help me. I paid Jan 4 and closed out Jan 11. I should have prorated rent coming back

scott p  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kevin b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa w  |  Overall Experience 
Rating:
5.0

Excellent service!

Virgil N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE T  |  Overall Experience 
Rating:
1.0

Rates kept going up.

Neil L  |  Overall Experience 
Rating:
4.0

Everything was great except price. Even though we had I free month rental and lock included we found a less expensive solution in Millbrook. A 10x20 room for $95.00 and insurance was not required. If something happened and our stored items were destroyed we could easily have replaced. We preferred a larger room with a no insurance option.

linda h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy F  |  Online Move In 
Rating:
5.0

We had Mr Steven he was most helpful and friendly

milton b  |  First Impressions 
Rating:
4.0

Someone should be on site at the location of the temperature control units, in case you have a problem. Prevents a lot of going back and forth, from office to building.

WANDA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Portia R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carolyn M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

harry g  |  Overall Experience 
Rating:
5.0

Very friendly staff and check in was a breeze. Truck return was just as pleasant. Great experience.

Lawrence L  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Audrey M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas F  |  Overall Experience 
Rating:
5.0

Been there for years. Wish they weren't doing away with outdoor storage. If yall change your mind then we will come back. Thank you

Michael D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara T  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shacoria T  |  Overall Experience 
Rating:
4.0

Only issue was it took too long to process employee was on FaceTime so she could have help processing Recommend fully trained personnel or have a manager on site while training new employees

David E  |  First Impressions 
Rating:
4.0

The manager and staff were professional, and went far above our expectations by accommodating us in our Uhaul move-in and on-site storage experience. Thank you!

JohnMADELINE B  |  First Impressions 
Rating:
5.0

Everyone was very friendly and helpful!!

AMBER B  |  First Impressions 
Rating:
5.0

The two ladies that worked the office were very helpful, professional, and courteous which is hard to find!

Edward W  |  Overall Experience 
Rating:
5.0

I loved renting everyone were very friendly and always helpful but my money start getting short but I really appreciate everything yall did for me. I really do apologize for me getting behind

Angela C  |  Overall Experience 
Rating:
4.0

My one and only complaint is that they do not pro-rate the fees if you empty the unit before your due date. The monthly fee is still in effect,so if you pay for a month,empty it after 3 weeks,you will not get any money back. Other than that it was a very good experience.

Rebecca H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILES G  |  Overall Experience 
Rating:
5.0

Ms. BOGGS IS THE BEST

RALPH B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean W  |  Overall Experience 
Rating:
5.0

Deundria was awesome ! Very nice and helpful

TIFFANY T  |  Overall Experience 
Rating:
2.0

I didn't appreciate being sent harassing letters when I fell behind on paying my storage. You guys acted as if I wasn't going to pay it out of my next check. The ridiculous late fee was not necessary either. You guys make it almost impossible to pay your storage bill with adding expensive late fees to an already expensive storage fee.

brandy h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cynthia D  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Justin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmian W  |  First Impressions 
Rating:
1.0

The staff is really rude.

Salina O  |  Overall Experience 
Rating:
5.0

Very nice storage facility. Clean and safe.

Edwin S  |  Overall Experience 
Rating:
3.0

For the money it was adequate. As temperature controlled units go it wasn't great. Roaches from other units easily made their was through. But it did seem someone was treating for them. I was also given one of the worst units there both in obstacles in the into and location. Last unit in the building.

Diane S  |  Overall Experience 
Rating:
5.0

Thank you for the hospitality best storage unit I have ever had

VINCE M  |  Overall Experience 
Rating:
4.0

Really need to fix the sliding glass door. It doesn’t automatically open when you approach from the outside, but also doesn’t care if you put your access code in or not—just pull on it a bit and it opens right up for you.

Jeffery C  |  Overall Experience 
Rating:
4.0

I wish the facility access hours were later into the night.

TYLER R  |  Overall Experience 
Rating:
5.0

This facility has been a blessing!!! A miracle!! They have accomodated every snag we have ran into with the other parts of our move. They have fixed and got us back on track in a matter of minutes!!! The entire team are the best I have ever met!!!! They have been so warm and our heroes thru this endeavor!!

Stacie S  |  First Impressions 
Rating:
4.0

Everything was great except the price increased twice in one year!

Daniel Q  |  Overall Experience 
Rating:
1.0

Good morning this is Ed Wilson and I’ve been a loyal customer. That truck should’ve been swapped out yesterday it was the most dangerous Uhaul driving experience I had for three hours last night. That truck shakes horribly and the shocks causes it to lean horribly while traveling. I need someone to discount something because I should have been swapped out of that truck. I don’t want to leave a bad review but that was a bad experience that could’ve been avoided by swapping me after I brought to y’all attention about the check engine light. Brakes was constantly leaking air when applying them. Please refund a discount amount. Edward Wilson

Edward W  |  First Impressions 
Rating:
5.0

The agent that signed me up was always friendly, helpful

Randell W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristian P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy F  |  Overall Experience 
Rating:
5.0

My move ended up being a nightmare. First uhaul truck reserved online and never received confirmation. Called several times no answer so I contacted uhaul national hotline they swapped reservation to the store at 1221 memorial. I called they answered and confirmed everything was ready. I showed up at 7am Friday morning and the truck was ready to go. Drove 500 mile round trip got back home and the storage build at Ark climate control storage had someone’ else’s lock on it. I had been paying for it for 3 months but hadn’t moved yet. It was late at night and I called the emergency number and the owner said there’s nothing I can do I will call you Monday. I called Ms Boggs that morning and she was Ann absolute Angel. She set me up with a storage unit that was perfect and her and her brother helped me unload the truck. I have never received better service from any business than I received yesterday. They were true heroes. Wish I could give 10 stars.

JOHN G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brad S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone J  |  Overall Experience 
Rating:
5.0

Team players they helped one another, to expedite the process.

William S  |  First Impressions 
Rating:
5.0

The manager went above and beyond to help us

Tyrone J  |  First Impressions 
Rating:
4.0

Just didn't have the unit I had reserved available. Manager took good care of me with the hiccup.

Kenton H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randell W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiandrea H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina P  |  Overall Experience 
Rating:
1.0

Rather than send notices in the mail me, you sent them to my mother, even though I never gave you her address or any authorization to do so.

Ravyn B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YANCY A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy M  |  Overall Experience 
Rating:
5.0

Most helpful

BERRY H  |  First Impressions 
Rating:
5.0

Our local UHaul is great! This is third time using our local store I only wish there were more stores like this as some of the places you rent equipment are not as helpful.

Andrew R  |  First Impressions 
Rating:
5.0

Absolutely wonderful experience. This will be my go to U-Haul solution from now on.

Robert S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M  |  First Impressions 
Rating:
5.0

This was a roll over customer service call related to billing increase letter received. Representative was excellent in answering all questions.

Clair S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S  |  Overall Experience 
Rating:
1.0

There are many storage places closer than the storage we had. We drive 70 miles to the storage. The place is a uhaul dealer and I was told if I switch my drop off site I would be charged so I spent way more money than I had just to use a storage and return my truck and trailer. Then the drop off site was extremely hard to find even with GPS. IT SUCKED……PERIOD

shyra b  |  First Impressions 
Rating:
5.0

Uhaul storage gave me a secured feeling that my "whole life" property was like in Fort Knox. The first time l rented a unit, l failed to lock my unit correctly. Uhaul noticed this and called me personally. THE VERY NEXT DAY!!! Uhaul actually protects your personal items . Unlike other places that takes your rent and forget about it until rent is due again. They walk the grounds and actively take care of your worldly life in the the unit.

Natalie R  |  Overall Experience 
Rating:
5.0

De‘Undria, Roy, April just to name a few are so amazing, always was greeted with a smile! Very helpful in every way! Whenever I need future storage/moving truck I will definitely go to this location! It has a family feel to it and that’s great! Thank you everyone! :)

Angelika d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micah N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Degerald T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamie j  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JADARRIUS T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William U  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S  |  Overall Experience 
Rating:
4.0

Courteous and friendly staff....very helpful and accommodating

SANDRA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EJ K  |  First Impressions 
Rating:
5.0

I have been with this facility long before U-Haul took over. When I started renting at this facility in 2010 I had two units with a maximum of 6 units at one time. U-Haul has made great improvements since taking over and has maintained the great overall service as when they took over. I was overseas working and every time I called or when I was home and came in they solved whatever was going on with my units. Every interaction with the U-Haul staff has been outstanding and met my expectations. The units are well maintained and the grounds are also very clean. Very professional staff and business!!!!!

PAUL D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fannie W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Al S  |  Overall Experience 
Rating:
5.0

Lady at the counter was very helpful and friendly

Tiffany L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector M  |  First Impressions 
Rating:
5.0

Just want to document this was requested over the phone and I’m only ending my U-Haul space in lot Not my two units. Thank you

William W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gary C  |  Overall Experience 
Rating:
5.0

I just disagree with the price increase for the unit, I am paying this for my daughter who along with my grandson were left homeless and jobless in May 2017. It is crucial to have all of their belongings in a clean safe place, life has been very stressful for both, and it means a lot to know that I have kept their material life secure. Sincerely, Jan Gaines Kubitz

Jan K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen H  |  First Impressions 
Rating:
5.0

Great experience

Brennan J  |  First Impressions 
Rating:
4.0

Loved the young lady at the desk with dreads

KEOMI' h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis K  |  First Impressions 
Rating: