El cliente no dejó un comentario.Kelly W.
Customer Reviews for U-Haul Moving & Storage of Potomac Mills
Woodbridge, VA 22192
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jesus C.
El cliente no dejó un comentario.Teresa H.
El cliente no dejó un comentario.Elaijina N.
El cliente no dejó un comentario.Lee T.
El cliente no dejó un comentario.Daphne M.
Below is what I posted on Google. Not safe for a female at all. This location needs its own designated parking lot that's close to the main entrance. I'm never going back to this location. â€œFEMALES BEWARE and DO NOT go to this location by yourself. Bring a male with you or have the uhaul employee escort you to your car. You have to park your car across the street at Big Lots and you will get harassed and followed by A GROUP of Hispanic men saying â€œcome here mamiâ€, â€œlet me help you mamiâ€. One of the Hispanic men followed me as I was walking to the driver seat of the truck. I couldn't even inspect the truck before leaving the lot because he and 2 other guys were walking towards me saying â€œHey mami, hey babyâ€. I quickly got in, locked the doors and sped off to the main road. It was very scary and I hated leaving my car there as men were congregating and sitting near where my car was. Coming back to drop off the truck, it took me screaming â€œNO! Leave me alone!â€ like a crazy banshee for them to finally leave me alone as I sprinted to my car. For this reason, I will never never never never never never never never never never go back to this Uhaul location and I strongly advise females not to unless someone else is with them.â€Heather K.
El cliente no dejó un comentario.Xavier A.
Courtney was very helpful and professional. Give her a raise.Marianne G.
Equipment is deadlinedLloyd A.
Used mobile check in picked up and returned van with ease.Marshall R.
The Staff was very unorganized. They provided me with the wrong truck. Upon returning the vehicle I was overcharged when I returned the vehicle 6hours earlyANGELA T.
Provide more customer parkingRobert E.
El cliente no dejó un comentario.Piero V.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.JOSEPH P.
El cliente no dejó un comentario.Laura B.
El cliente no dejó un comentario.KEISHA S.
El cliente no dejó un comentario.Emanuel R.
El cliente no dejó un comentario.Carlos P.
El cliente no dejó un comentario.Janice R.
El cliente no dejó un comentario.lon C.
El cliente no dejó un comentario.Adelene F. | Overall Experience
The girl with the blonde short hair was so niceFATOUNDEYE N. | First Impressions
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.Stephen J.
Very professional.OSCARHERNANY R.
El cliente no dejó un comentario.Adam K.
El cliente no dejó un comentario.Murray D.
El cliente no dejó un comentario.Zenaida B.
El cliente no dejó un comentario.gladice w. | Overall Experience
Disappointed that you did NOT honor the verbal agreement to continue with only charging the United Methodist Women 1 day for the truck as has been done in the past! It was discussed on pickup but when I received the final statement you charged us for 2 days ! Very disappointing for our Mission donationsGail S.
they were great if a little confusing to find a place to park. Service people were nice and helpful.jillian L.
No one helped my husband when picking up the uhaul. Nothing was explained. We had no idea how to drop off the truck after hours and I was charged a whole lot extra. The door frame bumper in the truck fell off when the door was opened. My husband called multiple times just to be hung up on. I feel robbed.cindy V.
Your website allowed me to rent a van that I used for a one way out of town trip. I found out later that this van was for in town use only and I was charged double. It's absolutely ridiculous that your website would allow this to happen and I would be charged double. I will never use Uhaul again!Tawnya V.
El cliente no dejó un comentario.KENT W.
El cliente no dejó un comentario.Roger E.
Very attend and professional personnel, quick filling the information and delivery of the equipment.Edgardo T.
El cliente no dejó un comentario.Romel E.
A very pleasant experience at the Woodbridge location.VICTORHUGO R.
El cliente no dejó un comentario.Elijah H.
El cliente no dejó un comentario.Carolyn H.
The online review of the condition of the truck was annoying, as was the online truck return. Slow and cumbersome.Lisa B.
El cliente no dejó un comentario.Cherif M.
El cliente no dejó un comentario.Craig F.
Mike and Mike were outstanding, I just moved to the area and will use them as my regular Uhaul locationMICHAELWHITFIELD C.
They work hard!Dave B.
Thank you for excellent customer service. Everything went well. I appreciate the great work from all the staff that helped me.Travis O.
El cliente no dejó un comentario.Louis V.
The manager runs a great shop and I told her so. I was treated very fairly and professionally by every employee and plan to do business here again.William B.
The staff was very friendly and helpful on a busy Labor Day weekend.Macklin C.
El cliente no dejó un comentario.justin M.
I hate your tow dolly. The swiveling mechanism makes it impossible to go in reverse which I purposely needed. I wasted money and effort by renting this dolly and truck which seriously complicated my plans. Horrible.Roberto C.
El cliente no dejó un comentario.HERLINDAL W.
super professionals working group. thanks to every one.isaias M.
There was still stuff in the truck that we had to remove and sweep out. When I brought this to the attention of the guy checking the vehicle he was rude and charged me higher than what I was quoted for. His response was â€œis what it is manâ€Andrew C.
El cliente no dejó un comentario.genevieve K.
El cliente no dejó un comentario.rachell C.
El cliente no dejó un comentario.CLIFTON P.
El cliente no dejó un comentario.Zerubabel T.
El cliente no dejó un comentario.Jaelin G.
Cory was great, and didn't get the mechanic on site name but he was very helpful as wellKIAROTANZA M.
El cliente no dejó un comentario.Alisca H.
El cliente no dejó un comentario.Christopher K.
Friendly service by alllarry W.
The Van smells like horses. Just that.Oscar O.
We were charged for an extra full day and collision coverage when we were ten minutes late due to traffic.MATTIN Z.
El cliente no dejó un comentario.Beltway E.
El cliente no dejó un comentario.LEAMONT T.
Mike B checked me in and he was wonderful! He was completing the process as we gathered our things. He was so fast. It was a hot day. I noticed he had a popsicle, he was so kind to give me and my two helpers one! He went above and beyond, thank you.Catric W.
El cliente no dejó un comentario.ELBERT D. | First Impressions
Representative failed to inform me of checkout process concerning doing a walk-around prior to leaving the location.Edward H.
El cliente no dejó un comentario.Taeva R.
El cliente no dejó un comentario.Charles P.
El cliente no dejó un comentario.Ladonna M.
Customer Service beyond Excellence!! Amazing service from finishing up at the front counter, the agent was friendly, professional and was very cheerful for early morning. Then dropping vehicle off the agent was very nice and professional and the quick service of dropping off I appreciated. Also the website was easy to schedule a rental. We have rented from this location several times in the past and has ALWAYS had a great experience with all the agents. They understand the pressures of moving and renting a UHaul and they make it non complicated because they CAREFelicia V.
El cliente no dejó un comentario.sao B.
El cliente no dejó un comentario.Gary H.
Quick , efficient and an upgrade as they didn't have my original size.Patrick H.
Wanted to say yes above, the truck was good and clean, but smelled bad, like a smoker's truck... I don't know if it's possible to make them 'smoke free' but definitely recommend it. Everything else was great.Douglas J.
El cliente no dejó un comentario.Rebecca B.
You need a better driveway, it's uncomfortable and crowded to drive in to it. Signage is a little confusing. Also, drove to my home zip code and then 3 more miles to drop this off to where it was scheduled to drop off and had an extra mileage charge. No deviations from route. Tiny scam.Diego H.
Make the pickup quicker.KURTRICHARD R.
My experience was very pleasant. No recommendation for improvement.Elaine R.
Parking for customers was not clear. Return parking of the vehicle was terrible but that because other vehicles weren't parked better blocking the driveway. You lady at the site wearing the green shirt was very impressive. She was running 3 registers alone with great clear communication skills. The young man who assisted me (running only one register) could work on his customer service skills. Maybe take some lessons from the young lady. He talk too fast and was mumbling while at times laying his head down on the desk while waiting for the computer. He didn't even mention parking but I heard the young lady telling everyone she helped. As well as a guy outside who helped me locate my rental was very nice and provided personal vehicle parking information. But the young lady was Great and very helpful to the folks she waited on. Wish she would have waited on me too.Ann R.
Very good services and Atention I recommend to everyone Thank's UhaulJose A.
In and out service which allowed us to get working on our move. Great team onsite.JAVIER R.
El cliente no dejó un comentario.Jhon V.
Everthing good thanks.Juan A.
Best customer service. Left my ezpass and they immediately called and had it wrapped with my name on it. Thank you!!Sam C.
El cliente no dejó un comentario.MILDRED C.
El cliente no dejó un comentario.William Turner A.
El cliente no dejó un comentario.Shequetta H.
Friendly Staff. Easy pick-up and drop off.carol W.
El cliente no dejó un comentario.Curtis F.
I have never had any problem in the past at this location but this particular person was very arrogant wasn't trying to listen to me and was trying to avoid the text message that I got the price was wrong and basically I read it wrong she claims. I have the text message that says $20 additional day yet she still charged me $40 a day This person assist me once on a phone and In person both times very rude she should not be representing Uhaul.TSIGEREDA F.
Open at 6am will be awesomejuan O.
El cliente no dejó un comentario.DAPHNEGUSTAVIA W.
El cliente no dejó un comentario.Jalynn H.
Easy to book pickup and return thank youCHERYL S.
El cliente no dejó un comentario.Rubio A.
El cliente no dejó un comentario.Rubio A.
I had a 1 way move to Arlington VA right outside Washington DC. When I called to find the nearest drop off location it was 27 miles from where we were which is crazy for a major metro area. There were other locations that were much closer but I was told I we have a steep charge ($500 or more) if I dropped it off there. It took 1 1/2 hours to return the truck and then a $35 uber ride back to our location near the city. It seems ridiculous to have to travel so far in a major city to make the return.amy F.
El cliente no dejó un comentario.Denise A. | First Impressions
El cliente no dejó un comentario.Latiqua T. | First Impressions
El cliente no dejó un comentario.Courtney H. | Overall Experience
El cliente no dejó un comentario.laura c. | First Impressions
The employee was not having à great DayLeslie G. | Overall Experience
El cliente no dejó un comentario.Peggy F. | First Impressions
The staff there is very nice, they all should get a big raise like 20 percent.PEGGY R. | First Impressions
El cliente no dejó un comentario.Shameka H. | First Impressions
El cliente no dejó un comentario.WAYNE J. | Overall Experience
El cliente no dejó un comentario.TAUSHA C. | Overall Experience
All is excellent except the numerous men asking if my daughter and I needed help. Although there is a no trespass at the U-HAUL site, the men continue to ask if we needed help. Is there anyway to keep them at least 100 ft from the property? Other than that, all is great with U-Haul! A. FloresAdelene F. | Overall Experience
Everything was great. Did not feel safe due to the lack of lighting inside the storage unit.Adelene F. | First Impressions
El cliente no dejó un comentario.Brent H. | First Impressions
All was great; however, if the rate had remained the same, I would still be storing property at the Potomac mill U-Haul, but I understand its business, not loyalty to the Customers. Overall, above-average experience; thank you!Jeffrey S. | Overall Experience
El cliente no dejó un comentario.GREGORY S. | Overall Experience
El cliente no dejó un comentario.lillette W. | Overall Experience
No lights in the hallway where our unit was located; dead mouse in the unit; difficult to access unit due to trucks parking nearby; day laborers walking around the facility made it feel unsafe. Would not use this facility again.Mary D. | Overall Experience
Listen the staff was very friendly, but it took 45 minutes for this guy to set me up with a unit. I told him i had a free reservation he didn't listen and had to start over. Finally we went out to look for the unit and I knew where the unit was before him but again he didn't listen. Then when i got my unit open there were spider and cobwebs EVERYWHERE..i literally had to wipe it all away with my own broom. Oh not to mention when i got the first unit, and its now dark by the way, I've gotten a quarter of my stuff in the unit already and he comes back out to tell me he gave me the wrong unit.. the experience was trash and made my day last longer than i needed which wasn't cool because I had missed something important due to the nonsense i dealt with at Uhaul. What should have been a 30 min experience turned into almost 2 hours and mind you, i had a 10 foot truck of stuff going into a 5' 10' 5' and again I've been in the moving industry so it didnt take more than 15 or 20 minutes to unload my truck and stack it in the unit.Terence B. | First Impressions
Yesterday my service was amazing and the ladies that helped me went above and beyond making sure everything was great for me and that I had all documents. Thanks ladies I appreciate your serviceLatoya F. | Overall Experience
I was charged for gas when I put gas back in the truck I put over 400 dollars in this truck and after returning to see they charged an additional 55 dollars on my credit cardLatoya F. | First Impressions
I don't normally write reviews but I had to because the women at this job were phenomenal. I'm going through a hard time right now and they didn't just make me feel like a customer but something more and put a smile on my face when I didn't feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!CHALINASHIANNE J. | First Impressions
El cliente no dejó un comentario.Joya W. | Overall Experience
My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience everchanel s. | First Impressions
Very handy. First month free clinched the deal for me.Muhammad Junaid A. | Overall Experience
Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.Tasia B. | First Impressions
Very friendly staff, super helpful. Paperwork was smooth, no issues.Muhammad Junaid A. | First Impressions
El cliente no dejó un comentario.FRANCIS F. | Overall Experience
Everything was great wouldn’t change a thingParker M. | First Impressions
Thanks!!!SONJA NICOLE J. | Overall Experience
El cliente no dejó un comentario.Eunice G. | Overall Experience
Beyond exellent service in the store. All employees are courteousPAULY-YOUNGAIRLE D. | Overall Experience
The staff was great however the layout of the the facility made it difficult to access my unit with anything besides a small car. I chose this place because it was advertised as 24/7 but more often than not there were rental trucks blocking the through way. However, to the benefit of this location this seems endemic to all uhauls. Therefore for future storage needs i will be renting from a non-uhaul locationsean h. | Overall Experience
El cliente no dejó un comentario.FRANCES A B. | First Impressions
The manager on 19 August was very good and worth investing in.Eric V. | Overall Experience
First, we would not have chosen this location, but our options were limited due to the size of truck we were returning (26'). We called on Friday 8/13 to speak with an agent about securing a storage unit, but she stated she did not know if there was availability and did not know how to check if there was availability. She took my name and phone number and said he manager would call back with info. We never got the follow up communication. So I called back Saturday 8/14 to inquire again, and Brandon was helpful and confirmed a 10'x10' unit for us to start Sunday 8/15. We arrived Sunday 8/15 and waited a while to be helped. A young lady with long curly hair and freckles led me up to help me, and took a 5 minute phone call in the middle of helping me. She didn't seem to have a thorough understanding of the system and how to get me into my unit quickly. Finally she gave us an access card and the unit number. When we drove around to the unit, it was in use but closed to the owner for nonpayment. So we go back inside to get another unit. A young, thin gentlemen with braces helped assign us to another unit, which was going to be larger and more expensive since there were no other 10'x10' available. I hen we went over to that unit, it was also in use and closed to the owner for nonpayment. He came around to the unit to meet us and completely shared our frustrations because there were no other available units of any size. He stated his frustration with the assistant manager who is responsible for not letting their system show availability for these types of units. (Sorry for the descriptions, no one on site wore a name tag). We quickly called a Public Storage down the street where a fast, friendly, professional associate got us a unit immediately. Thanks to their assistance, we were able to secure our belongings same day with ZERO HASSLE! The experiences between the two companies was night and day. I am also aware that the manager of this location passed away recently, which we were sorry to hear. I have no doubt the team we encountered was working hard to do the beat they could, given the circumstances. As a customer, i just want to relay that they need more support and assistance right now. Your corporate leaders would not be happy with how this location is currently operating.Holly S. | First Impressions
El cliente no dejó un comentario.Ginny P. | First Impressions
El cliente no dejó un comentario.Douglas R. | Overall Experience
My wife and I were moving to a new house in the area, and we needed to put our property in storage. We were stressed out enough. However, store manager Dana Russell showed tremendous customer service in helping us get set up with the storage we needed. I am grateful to her for alleviating a stressful situation we were in.Jonathan P. | Overall Experience
El cliente no dejó un comentario.Stetson P. | Overall Experience
Efforts of Store manager Dana Russell were huge boost and took a lot of stress off us with moving experience for my wife and I.Jonathan P. | First Impressions
El cliente no dejó un comentario.Savannah S. | Overall Experience
El cliente no dejó un comentario.Christine J. | First Impressions
Dana is amazing!david w. | Overall Experience
Dana is great Customer service accuracy just all around very niceLisa B. | First Impressions
Uhaul employees was very helpful and accommodating to me. I definitely recommend using storage and rental services.Orranna B. | Overall Experience
El cliente no dejó un comentario.Patrick O. | Overall Experience
El cliente no dejó un comentario.CATHY R. | First Impressions
Dana was fantastic, she exceeded my expectations and handled a time sensitive issue for me ! Thanks again !!john c. | Overall Experience
Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.David C. | First Impressions
El cliente no dejó un comentario.Darlene M. | First Impressions
Some of your workers not helpful at all.THERESA O. | Overall Experience
El cliente no dejó un comentario.Jarin e. | First Impressions
El cliente no dejó un comentario.LISAMARIE J. | Overall Experience
El cliente no dejó un comentario.Orranna B. | First Impressions
NoClementine H. | Overall Experience
Am well pleased of the services rendered. Had great experience.Samuel A. | Overall Experience
DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Thanks.LARRYANTHONY T. | First Impressions
It is very narrow for moving company to pick up. Also uhaul Van's block entrance to your unit.Ron B. | Overall Experience
Customer service were very helpfulMarcia G. | Overall Experience
The unit 1328 was very poor unfortunately they had a mice/rat problem and I had to throw out my Sofa and lamp because of it. I needed my sofa and it went to trash because of the mice.APRILE F. | Overall Experience
The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.Mary D. | First Impressions
El cliente no dejó un comentario.PEGGY F. | First Impressions
El cliente no dejó un comentario.RON H. | Overall Experience
I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.ella w. | Overall Experience
El cliente no dejó un comentario.Samuel L. | First Impressions
GraciasNyika E. | First Impressions
El cliente no dejó un comentario.Marcus M. | Overall Experience
I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storageyashica s. | Overall Experience
El cliente no dejó un comentario.Elwin B. | Overall Experience
No issues. No complaints. Excellent serviceElwin B. | First Impressions
Theyre a good team who treats their customers great in all aspects.Bernard A. | First Impressions
Fabulouse! Where's our claim for damages from our safe trip insurance??Phyllis-Elsie H. | Overall Experience
The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easyDemetrius T. | Overall Experience
The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.Richard C. | First Impressions
Very friendly and helpful great service.Juamada P. | First Impressions
It was okay. Great staff but the storage isn’t that greatabby o. | Overall Experience
these guy are great they even call me went i accidently left my storage unsecure good job who whooooRON H. | Overall Experience
You have a great team at Uhaul .William C. | Overall Experience
This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.Connie C. | First Impressions
I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.Brian J. | Overall Experience
They are very nice people to work with.mary v. | First Impressions
Peggy was awesome and made it all easy for meFermin G. | First Impressions
Good serviceDerick C. | Overall Experience
Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming backDemetrius T. | First Impressions
The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.Eric M. | First Impressions
Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and niceKenny M. | First Impressions
Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spotsMICHELLE S. | Overall Experience
Poor and unprofessional customer service from all employees at this uhaul location.Nana A. | First Impressions
Good customer service.Randall H. | First Impressions
Great servicesFRANCIS B. | First Impressions
From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! kelli o. | Overall Experience
Peggy and her team do a great job!Robert H. | Overall Experience
I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!kelli o. | First Impressions
Peggy and staff were great, The best UHAUL Store I've dealt with. Peggy helped my family arrang a difficult move. We couldn't have done it without her. She's the best! Thanks Peggy!Matilia W. | Overall Experience
I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyaltyMARTHA M. | Overall Experience
Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many ThanksCatherine A. | Overall Experience
Staff is great and facility is really convenient.Montgomery g. | Overall Experience
Peggy was great to work with and so helpful. Will definitely use this place again!Kevin G. | First Impressions
Good customer servicesPatrick T. | First Impressions
Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.lawrence b. | Overall Experience
Great experienceBrandon M. | Overall Experience
The customer service was greatJanet C. | Reservación
Ningunojohn s. | Overall Experience
N/CAracelly A. | Overall Experience
Peggy was wonderful.Frances B. | Overall Experience
In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .Osei D. | Overall Experience
Thank you, love this location and the staff. The owners are greatIosif G. | Overall Experience
What a pleasant experience even though moving is a royal pain, everyone at the Uhaul office was extremely nice, thanks Peggy for being Supper Nice and making the moving experience less painfull....:)Evelyn B. | Overall Experience
Servicios adicionales en esta ubicación
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