Customer Reviews for U-Haul Moving & Storage of Potomac Mills

16,117 reviews

14523 Telegraph Rd   Woodbridge, VA 22192
(@ Gideon, I-Kea)

(703) 490-1444

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(703) 490-1444

14523 Telegraph Rd
Woodbridge, VA 22192
(@ Gideon, I-Kea)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Blanca C 
Rating:
3.0

Having to park off site is a bit strange, especially as random people are loitering about and making it feel unsafe. The employees were wonderful and helpful, but there was no one at the drop off site and I had to go inside to get someone to check me in.

Alayna S 
Rating:
5.0

Fast friendly service

Tasha G 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
5.0

Customer did not leave a comment.

DINAH O  |  First Impressions 
Rating:
5.0

From start to finish everything was great.

Susan H 
Rating:
5.0

Great customer service 👏

JEFFERY S  |  First Impressions 
Rating:
5.0

Check in and check out was fast, efficient and with no hassle. I was very pleased with the rental equipment. It was in good working order and Customer service was outstanding too.

Jean C 
Rating:
5.0

The person who helped was great - knowledgeable, helpful, and efficient.

Julie F 
Rating:
5.0

Jamie, the customer service representative was amazing.

Julio M 
Rating:
5.0

Customer did not leave a comment.

Grace M 
Rating:
5.0

Everything was great! The staff was great and very friendly and extremely helpful. I will definitely use this location again!

Norma H 
Rating:
4.0

Customer did not leave a comment.

yvette g  |  First Impressions 
Rating:
5.0

Cody and his excellent and professional team were wonderful. Extremely friendly and helpful. I would highly recommend this U-Haul to my family and friends.

Kaaren M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet P 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER S 
Rating:
5.0

I have used your location several times on a Saturday morning and would have to wait long. This past Saturday, no wait, very fast, and young man helping us was very nice. Thank you.

Donna L 
Rating:
5.0

Customer did not leave a comment.

Eiko W 
Rating:
5.0

Cody understood my situation and addressed all my needs. Great guy. Different topic, climate controlled may be a good idea in southern states.

Bernardino P  |  Overall Experience 
Rating:
5.0

Very friendly staff

carlos z 
Rating:
5.0

Customer did not leave a comment.

Andrew S 
Rating:
4.0

Customer did not leave a comment.

Matthew B 
Rating:
3.0

Customer did not leave a comment.

Calvin N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bland R 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Gloria W 
Rating:
5.0

Customer did not leave a comment.

shelley l 
Rating:
5.0

Smooth start to finish!! I think what stands out to me the most as exceptional is Mike at the pick up!! Not only was he kind to the man ahead of me, when he realized I was going through a hard time he made me feel at ease and gave my son great life advice. Super individual! That guy deserves a raise for sure!!

Olivia M 
Rating:
5.0

Great service and customer assistance.

Ben J 
Rating:
5.0

Customer did not leave a comment.

Christine T 
Rating:
5.0

Great friendly customer service.

tony c 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
5.0

Great iob

Joseph E 
Rating:
5.0

Customer did not leave a comment.

Fred J 
Rating:
5.0

Customer did not leave a comment.

Nicole E 
Rating:
5.0

Employees were great and helpful.

Elliot F 
Rating:
5.0

Everything was great fast friendly service from front desk to return of equipment outside.

ana m 
Rating:
4.0

Customer did not leave a comment.

Charity B 
Rating:
5.0

The process was quick and they were friendly

Melanie T 
Rating:
5.0

Customer did not leave a comment.

Walter G 
Rating:
5.0

Cody/Jaime on site we’re outstanding George CS Manager in Az was outstanding

Bernardino P  |  Online Move In 
Rating:
5.0

Exelente

Flor R 
Rating:
5.0

Customer did not leave a comment.

David s 
Rating:
5.0

Kevin was extremely nice and professional, great customer service skills

Robin L 
Rating:
5.0

Customer did not leave a comment.

Carney S 
Rating:
5.0

Customer did not leave a comment.

Kevin A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris J 
Rating:
3.0

Customer did not leave a comment.

dominique c 
Rating:
3.0

Staff was great But I had a problem with my reservation last week that had to push my move back.

Todd M 
Rating:
5.0

Customer did not leave a comment.

Rizwan A 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
2.0

Had to call/verify multiple times to make sure that I can drop off the uhaul at the location I want to

najah s  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

eathan h 
Rating:
5.0

Jody and staff were absolutely wonderful, enjoyed the service. Him and his staff posses true customer service skills!

Tracy T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lea R 
Rating:
4.0

Your customer representative, Mike was super friendly and made my check in very easy. The problem was, this location as several men standing outside the facility harassing customers as they are soliciting for moving day labor jobs. This is very off putting for the customer and at times feels very unsafe.

MICHAEL P 
Rating:
5.0

Process was fast, easy, and proficient…employees were professional and courteous…

WALTER R 
Rating:
4.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

As a realtor managing numerous transactions annually, I rely heavily on the efficiency and reliability of U-Haul for my truck rentals and storage needs. Each interaction with my local U-Haul establishment has been nothing short of exceptional. I wholeheartedly endorse my local U-Haul establishment. Their consistently outstanding service, coupled with their commitment to cleanliness, fair pricing, and convenient location, makes them my go-to choice for all my rental and storage needs. I confidently award them five stars and look forward to continued collaboration in the future!

James K 
Rating:
1.0

my reservation #77979740 I am a regular customer and was really upset with the service I received at the equipment return. At equipment pickup, I received half a tank of gas, and when I returned, I brought back the same half tank as I received. I was charged $5 for gas. I talked to the person at equipment return, he very rudely replied, I am not charging; it is auto-charged by the system. I asked for the manager, and he replied, Come back tomorrow if you want to talk to the manager. Very rude service I will never come back or recommend this location to anyone.

Ghulam J 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
5.0

Good

JUAN P 
Rating:
5.0

Had the pleasure of working with Jamie and The owner for both of my trailer rentals. Very great staff here and I’m always in and out with my rental. Keep up the great work!

Shemar L 
Rating:
2.0

Customer did not leave a comment.

DAN N 
Rating:
5.0

The truck had a definite electrical problems, unable to drive at night due to the lights flickering off and on. A pot of sputtering of the engine. That truck should just be retired. Took way more mileage because of the no driving at night.

Stacy P 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Everyone was friendly on my visit to this location

DENEE M 
Rating:
4.0

Customer did not leave a comment.

Catherine O 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Give everyone a full tank of gas instead of a half or quarter tank.

BRYANKEITH W 
Rating:
5.0

customer service was excellent very helpful and efficient .

Jose C 
Rating:
5.0

Customer did not leave a comment.

Stuart D 
Rating:
4.0

The equipment was clean, but was plagued with electrical problems with the lights. Trailer disconnect warnings popped up constantly during use when, it was connected. The previous time I tried to rent a dolly, bolts were missing from the fender & I had to return it. The manager who received the return was.very helpful & professional.

Philip E 
Rating:
5.0

I rent from here a lot, and have been satisficed each and every time.

CLIFTON P 
Rating:
4.0

The charges are too much

ISHMAELS B 
Rating:
5.0

Great customer service and friendly staff inside and outside.

Lisa T 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer service was excellent. Would recommend! Courteous and very helpful.

lisa v 
Rating:
5.0

Customer did not leave a comment.

Michelle W 
Rating:
5.0

Customer did not leave a comment.

Brittany B 
Rating:
5.0

Very helpful and professional staff

Lauren O 
Rating:
5.0

Customer did not leave a comment.

Davin G 
Rating:
2.0

Fist they give me 200 and some n when my friend talk to them then they 150 n this not my first I don’t know what’s going on with u hall in Virginia I’m totally upset

Abdul n 
Rating:
5.0

Latrell was amazing

Jessica T 
Rating:
5.0

The customer service representative was very professional and friendly.

Freddie T 
Rating:
5.0

Customer did not leave a comment.

AHMADSHAH R 
Rating:
5.0

Customer did not leave a comment.

Dexter M 
Rating:
3.0

Younger staff not attentive

Rondonia R 
Rating:
4.0

Customer did not leave a comment.

TERENCE E 
Rating:
5.0

Customer did not leave a comment.

Jasmine S 
Rating:
5.0

Customer did not leave a comment.

Loraine P 
Rating:
5.0

Customer did not leave a comment.

Henry H 
Rating:
5.0

Staff were very helpful and customer oriented.

Paolo P 
Rating:
5.0

Smooth transaction all around from reservation, to pickup in VA to drop off in NC. Professionalism displayed was awesome! Thanks

bernestine h 
Rating:
5.0

It was a quick and easy process, the price is reasonable and fit right into my budget. I have used them before and will continue to recommend to other people as well.

Cassandra W 
Rating:
5.0

Customer did not leave a comment.

Alex K 
Rating:
4.0

Even though the first truck we received did not have defrost that worked (blower fan inop), the staff quickly got us a replacement vehicle and allowed us to complete our moving task. Thank you!

Christopher L 
Rating:
5.0

David’s customer service was superb. He went over and beyond to ensure I was taking care of when I rented and returned the truck. He was very knowledgeable with using the U-Haul app and was extremely patient with helping me resolve my issues (user error) with the app.

DeShelle E 
Rating:
5.0

Everything went smooth. Your employees were excellent so take care of them well.

Larry S 
Rating:
4.0

Customer did not leave a comment.

Anton J 
Rating:
5.0

Customer did not leave a comment.

Kevin A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christian M 
Rating:
4.0

Quick and efficient rental process. No issues to report .

Alexis C 
Rating:
5.0

Customer did not leave a comment.

Dominic J 
Rating:
5.0

Customer did not leave a comment.

Juan A 
Rating:
4.0

Customer did not leave a comment.

TERRY F 
Rating:
5.0

Customer did not leave a comment.

Brett T 
Rating:
1.0

Self pick up process took over 10 minutes. Website was very slow despite good connection. Return process was also just weird. The website gave instructions that couldn’t be followed. Had to call the main support line that finally gave me some instructions. App self-return process was just broken… Office was a hallway with tape and like 2 chairs. Guests were freaking out and being aggressive with other guests. Terrible experience… maybe just shut the location down if they’re going to be doing major renovations like this…

Zhen X 
Rating:
4.0

In terms of cleanliness, the floor was clean on the driver side but significant amount of sand on the passenger side. Despite known I will pickup the truck after hours, the truck was parked in the farthest and darkest part of the lot. I would expect the truck to be parked right at the front. I had to use my phone as a flashlight and search the whole lot to find the truck

Carlos C 
Rating:
5.0

Customer did not leave a comment.

Lawrence W 
Rating:
3.0

Customer did not leave a comment.

Marquitta M 
Rating:
5.0

Customer did not leave a comment.

stohen l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stohen l  |  First Impressions 
Rating:
5.0

It was a good experience both time and the staff was so helpful and supportive very professional

wanda C  |  Overall Experience 
Rating:
5.0

Great staff

FREDERICK N  |  First Impressions 
Rating:
5.0

Great Staff

FREDERICK N  |  First Impressions 
Rating:
5.0

THANK YOU SO VERY MUCH IT WAS MY PLEASURE

BRENDAJOY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary W  |  Overall Experience 
Rating:
5.0

Stop raising rent within less than a year. Not cool, or fair.

Rodney R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAHAIRA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMA M  |  First Impressions 
Rating:
2.0

One of the managers was very rude. I tried to use a Dolly and he refused to give it to me whilst I. Am paying for the storage unit.

John T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise A  |  Overall Experience 
Rating:
4.0

The roll-up door did work when he rolled it up the first day. We've been there twice and neither time would it go up more than about 5 feet.

Sharon P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lynda H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl S  |  First Impressions 
Rating:
4.0

Needs a fence and gate, so customers can come at our times of convenience. The business should also step up its call on Prince William County Police and keep the migrants from collecting around establishment.

Mark H  |  Overall Experience 
Rating:
2.0

Not sure if the staff really completed customer service training. They are generally rude, impatient, disrespectful, and dismissive. Moving is a very intense process and by far they do nothing to help in making sure we the customers are appreciated for our business.

Halah G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dontary J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELICIA t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen H  |  Overall Experience 
Rating:
5.0

price way too high compared to other companies for long term use

KEITHEDWARD H  |  Overall Experience 
Rating:
5.0

Thanks to Cody everything went smoothly and fully successful. The storage unit was smaller than I thought but Cody was so helpful and saved the day. The entire experience was OUTSTANDING. THANKS AGAIN! I look forward to working with you in the future.

Karen M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anthony M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALONZORODERICK E  |  First Impressions 
Rating:
2.0

There's an additional fee for 24hr access. The place is constantly overrun with vehicles blocking access to units. I have to call and give 24hr notice to get into my unit that I was charged $285/mo for. The staff was generally helpful, more phone calls went to the national call center than the actual employees at the location. The barrage of people seeking under the table employment on the premises, is unsafe. They run up to vehicles and stand in the driving lanes.

William S  |  Overall Experience 
Rating:
5.0

Great and clean

Hernan L  |  Overall Experience 
Rating:
4.0

Everything went well. The employee that was there was very helpful. The only slightly annoying thing was that the drive-up area to the storage unit was very narrow and a little difficult to back up into since there were so many other Uhaul trucks parked in the loading area.

VICTORIA D  |  Online Move In 
Rating:
3.0

It was close to highway so Noisy and outside people were soliciting as dsy laborersz

BARBARALYNN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C  |  First Impressions 
Rating:
1.0

I received a storage 12 hours before, when I get to the office she said we don’t have any available storage for you also I explain to her she won’t answer me. After 30 minutes a young man helped me out and found the storage for me and I stored my stuff.

TAMIM S  |  First Impressions 
Rating:
2.0

The facility is very tight to maneuver a large vehicle. Vehicles line the walls and the perimeter of the building. Great helpful staff. It's nice to see third party ppl wanting to help unload your truck, but very uninviting when they chase your vehicle or are standing in the middle of the street as you try to drive.

William S  |  First Impressions 
Rating:
1.0

Your staff does an amazing job considering all the challenges that they deal with on a daily basis. I left your storage because of all the day workers that continued to harass and block my progress. On several trips to my unit, I was actually followed to my unit.

John P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annie J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S  |  First Impressions 
Rating:
5.0

Everything was smooth and easy. 5 Stars!!!

Reuben A  |  First Impressions 
Rating:
5.0

No matter what, Cody the Manager there, ALWAYS worked with me. Even when I was in the store, and hearing the reps call him with issues,…..he’s something else, and his management is definitely one of the reasons UHAUL is a household name.

Robert D  |  Overall Experience 
Rating:
4.0

The reason for the above average reading, is due to how the Woodbridge Virginia staff handled my accounts and assisted me with my storage unit. They were very helpful and professional, the whole way as far as Baltimore, where I picked up my moving truck, unprofessional by all means, and the only reason why I closed my account and moved my items to a new storage was because it was cheaper, by at least $100 even, maybe considering lowering the prices on your storage units and you may have more storage users.

Charmaigne H  |  Overall Experience 
Rating:
4.0

If you open the storage someone has the option to hop into another storage from the inside of a storage. I had a collection of quarters that I left in my storage unit and they are now missing. I feel like they have been stolen.

Gabriel G  |  Overall Experience 
Rating:
1.0

Customer service was very bad and rude except for the store manager. I always had issues getting to my storage unit and always had an issue trying to get someone to move the uhaul trucks from my unit.

Porsha F  |  Overall Experience 
Rating:
3.0

canceled truck and storage unit. will try again using U-haul again.

Charles D  |  First Impressions 
Rating:
5.0

Great friendly service. Very helpful

DENISE M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scottie B  |  Overall Experience 
Rating:
4.0

Michael was helpful and showed me the storage unit during early check in which was prior to the start date of my storage reservation. He also walked me to the unit that was close and easy to get to, including how the lock worked. Erica was very professional and cheerful when she checked me during the day of move in and provided helpful details about the storage rental process.

Joanne T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Latiqua T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adelene F  |  Overall Experience 
Rating:
5.0

The girl with the blonde short hair was so nice

FATOUNDEYE N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gladice w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELBERT D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latiqua T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura c  |  First Impressions 
Rating:
4.0

The employee was not having à great Day

Leslie G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy F  |  First Impressions 
Rating:
5.0

The staff there is very nice, they all should get a big raise like 20 percent.

PEGGY R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shameka H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAUSHA C  |  Overall Experience 
Rating:
5.0

All is excellent except the numerous men asking if my daughter and I needed help. Although there is a no trespass at the U-HAUL site, the men continue to ask if we needed help. Is there anyway to keep them at least 100 ft from the property? Other than that, all is great with U-Haul! A. Flores

Adelene F  |  Overall Experience 
Rating:
4.0

Everything was great. Did not feel safe due to the lack of lighting inside the storage unit.

Adelene F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent H  |  First Impressions 
Rating:
4.0

All was great; however, if the rate had remained the same, I would still be storing property at the Potomac mill U-Haul, but I understand its business, not loyalty to the Customers. Overall, above-average experience; thank you!

Jeffrey S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lillette W  |  Overall Experience 
Rating:
3.0

No lights in the hallway where our unit was located; dead mouse in the unit; difficult to access unit due to trucks parking nearby; day laborers walking around the facility made it feel unsafe. Would not use this facility again.

Mary D  |  Overall Experience 
Rating:
2.0

Listen the staff was very friendly, but it took 45 minutes for this guy to set me up with a unit. I told him i had a free reservation he didn't listen and had to start over. Finally we went out to look for the unit and I knew where the unit was before him but again he didn't listen. Then when i got my unit open there were spider and cobwebs EVERYWHERE..i literally had to wipe it all away with my own broom. Oh not to mention when i got the first unit, and its now dark by the way, I've gotten a quarter of my stuff in the unit already and he comes back out to tell me he gave me the wrong unit.. the experience was trash and made my day last longer than i needed which wasn't cool because I had missed something important due to the nonsense i dealt with at Uhaul. What should have been a 30 min experience turned into almost 2 hours and mind you, i had a 10 foot truck of stuff going into a 5' 10' 5' and again I've been in the moving industry so it didnt take more than 15 or 20 minutes to unload my truck and stack it in the unit.

Terence B  |  First Impressions 
Rating:
5.0

Yesterday my service was amazing and the ladies that helped me went above and beyond making sure everything was great for me and that I had all documents. Thanks ladies I appreciate your service

Latoya F  |  Overall Experience 
Rating:
3.0

I was charged for gas when I put gas back in the truck I put over 400 dollars in this truck and after returning to see they charged an additional 55 dollars on my credit card

Latoya F  |  First Impressions 
Rating:
5.0

I don’t normally write reviews but I had to because the women at this job were phenomenal. I’m going through a hard time right now and they didn’t just make me feel like a customer but something more and put a smile on my face when I didn’t feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!

CHALINASHIANNE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joya W  |  Overall Experience 
Rating:
1.0

My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience ever

chanel s  |  First Impressions 
Rating:
5.0

Very handy. First month free clinched the deal for me.

Muhammad J  |  Overall Experience 
Rating:
5.0

Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.

Tasia B  |  First Impressions 
Rating:
5.0

Very friendly staff, super helpful. Paperwork was smooth, no issues.

Muhammad J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCIS F  |  Overall Experience 
Rating:
4.0

Everything was great wouldn’t change a thing

Parker M  |  First Impressions 
Rating:
5.0

Thanks!!!

SONJA N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eunice G  |  Overall Experience 
Rating:
5.0

Beyond exellent service in the store. All employees are courteous

PAULY-YOUNGAIRLE D  |  Overall Experience 
Rating:
2.0

The staff was great however the layout of the the facility made it difficult to access my unit with anything besides a small car. I chose this place because it was advertised as 24/7 but more often than not there were rental trucks blocking the through way. However, to the benefit of this location this seems endemic to all uhauls. Therefore for future storage needs i will be renting from a non-uhaul location

sean h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES A  |  First Impressions 
Rating:
5.0

The manager on 19 August was very good and worth investing in.

Eric V  |  Overall Experience 
Rating:
1.0

First, we would not have chosen this location, but our options were limited due to the size of truck we were returning (26’). We called on Friday 8/13 to speak with an agent about securing a storage unit, but she stated she did not know if there was availability and did not know how to check if there was availability. She took my name and phone number and said he manager would call back with info. We never got the follow up communication. So I called back Saturday 8/14 to inquire again, and Brandon was helpful and confirmed a 10’x10’ unit for us to start Sunday 8/15. We arrived Sunday 8/15 and waited a while to be helped. A young lady with long curly hair and freckles led me up to help me, and took a 5 minute phone call in the middle of helping me. She didn’t seem to have a thorough understanding of the system and how to get me into my unit quickly. Finally she gave us an access card and the unit number. When we drove around to the unit, it was in use but closed to the owner for nonpayment. So we go back inside to get another unit. A young, thin gentlemen with braces helped assign us to another unit, which was going to be larger and more expensive since there were no other 10’x10’ available. I hen we went over to that unit, it was also in use and closed to the owner for nonpayment. He came around to the unit to meet us and completely shared our frustrations because there were no other available units of any size. He stated his frustration with the assistant manager who is responsible for not letting their system show availability for these types of units. (Sorry for the descriptions, no one on site wore a name tag). We quickly called a Public Storage down the street where a fast, friendly, professional associate got us a unit immediately. Thanks to their assistance, we were able to secure our belongings same day with ZERO HASSLE! The experiences between the two companies was night and day. I am also aware that the manager of this location passed away recently, which we were sorry to hear. I have no doubt the team we encountered was working hard to do the beat they could, given the circumstances. As a customer, i just want to relay that they need more support and assistance right now. Your corporate leaders would not be happy with how this location is currently operating.

Holly S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ginny P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas R  |  Overall Experience 
Rating:
5.0

My wife and I were moving to a new house in the area, and we needed to put our property in storage. We were stressed out enough. However, store manager Dana Russell showed tremendous customer service in helping us get set up with the storage we needed. I am grateful to her for alleviating a stressful situation we were in.

Jonathan P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stetson P  |  Overall Experience 
Rating:
5.0

Efforts of Store manager Dana Russell were huge boost and took a lot of stress off us with moving experience for my wife and I.

Jonathan P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savannah S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine J  |  First Impressions 
Rating:
5.0

Dana is amazing!

david w  |  Overall Experience 
Rating:
5.0

Dana is great Customer service accuracy just all around very nice

Lisa B  |  First Impressions 
Rating:
5.0

Uhaul employees was very helpful and accommodating to me. I definitely recommend using storage and rental services.

Orranna B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY R  |  First Impressions 
Rating:
5.0

Dana was fantastic, she exceeded my expectations and handled a time sensitive issue for me ! Thanks again !!

john c  |  Overall Experience 
Rating:
5.0

Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.

David C  |  First Impressions