The owner or manager of this particular Uhaul location seems very angry for some reason. I think if this person wants to run a happy and successful business they should leave their personal issues at home instead of bringing that baggage into work with them where it is being conveyed to the clientele.Harry P.
Customer Reviews for U-Haul Moving & Storage of Porters Neck
Wilmington, NC 28411
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Stacey M.
Storage facility was rundown,definitely needs to be updatedJoseph S. | Overall Experience
The man I dealt with at this location was the biggest jerk and the rudest and most condescending person I have ever met in my entire life. I am in customer service myself. I am a COO for a large cooperation and know how to speak to people with dignity and respect. This A-hole needs to be fired ASAP. I will be personally putting in a formal complaint. It was borderline abusive. And my boyfriend was with me so he can verify my statement. Absolutely horrific .Glynna B.
Customer did not leave a comment.michael G.
It was nice to have a person there to get the rental .Jeffrey T.
Great customer service!Danuta E S.
I will never recommend ubox. I will also never use this service or company again. I used ubox last time I moved and things went great. This time it did not. Containers came a week late, totally inconvenient moving 1,000 miles away with three animals and kids. The only thing they refunded was my delivery fee. Uhaul didn't even finish the job so as far as I'm concerned they should refund at least half. I will be contacting the attorney general and BBB.Jennifer S.
Customer did not leave a comment.rhonda B.
The manager on location was great and helpful in rectifying what went wrong, which was that the ubox was never delivered. (I called several times during and eventually after my delivery window, and each time was assured that the box was "on the way", until hours passed and eventually someone on the phone admitted that the driver delivering the uboxes had never set out that morning. So why was I told that the truck was "on the way"? I felt lied to.) The lack of delivery caused a lot of stress and concern because I was working on a tight timeline. The manager on location found a workable solution and I was glad to be refunded the delivery fee and only charged for self delivery.Nicole K.
Customer did not leave a comment.Teresa C.
After hours drop off procedure needs to be simplifiedDaniel R.
Rented 5x8 trailer, when we got it back home to pack there was a padlock on the door, had to take it somewhere and get it cut off. Tried to call the pick up location office and no one answered. Trailer worked fine once we had access, no issues.SUSAN Q.
Customer did not leave a comment.Paul W.
Truck was in very poor mechanical condition. Should be taken out of service and provided with shocks, brakes, ball joints on front, and other deferred maintenance. Was very hazardous driving the vehicle yet they sent it out with no concern or warning. This is the worst U- haul facility I have ever rented from. The truck was filthy in addition to being mechanically unsound. I would not go back to this business if they offered a vehicle to me for free.Rudy A.
Customer did not leave a comment.Denise S.
A bit dirty , not very helpful on the return .george P.
Customer did not leave a comment.ROBERT B.
Nothing keep up the good work.Ashlynn S.
Returned truck with required 1/4 tank of fuel. Received a charge for fuel and was told truck was returned on empty. Was later refunded after a photo of the ending mileage and fuel gauge was provided. Thank goodness I took a photo. Communication from the manager could have been better.Francis K.
The place was organized, however, I really appreciated Josh's kindness and patience to help me and not rush me. He gave me options. Immediately cleaned the space that was just vacated. I will recommend them and use again if necessary.Almira R. | First Impressions
The staff was helpful when truck was picked up, but at drop off the gentleman was rude seems like he was having a bad afternoon and did not want to deal with us. I have used most of all the uhual locations here in town due to my business, but this is one that I would never return to. The least friendly of all the locations we have worked with.GISELA M.
Customer did not leave a comment.Harry P.
I had to throw away every single item in my unit because it went moldy and was destroyed. It was below ground and I’m devastated.Allison S. | Overall Experience
Not a thing all goodJERRY W.
The staff was excellent!John L.
Customer did not leave a comment.Steven Z.
Customer did not leave a comment.William L.
I was very satisified. The truck was clean and well maintained. The customer service was great. I will be returning here if I ever need a U Haul again!Catherine C.
Customer did not leave a comment.Ethan S.
The agent was very helpful.. blonde hair guy.Scott T.
I have been trying to file a claim for damaged goods. Customer service keeps running me in circles. Still have not been contacted by people I was told would contact me. Have significant damage to multiple items.Samantha S.
The odometer was rigged to reflect double the mileage I actually drove. This is fraudulent behavior and this location should be shut down immediately.Lisa S.
The manager was rude and demeaning. His business practice was shoddy, fraudulent to the point of criminality. Specifically, this is the manager at 7710 Market Street, Wilmington, NC.Timothy G.
Customer did not leave a comment.Gary K.
Convenient location. Friendly Professional and Qualified staff. Everyone went overboard to help get the rental out and returned.Joseph W D.
When UHaul picks up your empty pods that have no locks, follow up to ensure that they don't charge you for â€œstoringâ€ themâ€”which is what happened to us! UHaul didn't properly check in our pods!Emilie M.
Customer did not leave a comment.Joseph S. | First Impressions
Could not find anyone when I arrived. After waiting a while to find out where they wanted the trailer left noone was around. I left the trailer where I thought it should go. When I was finally ready to leave someone finally asked if I needed something. I asked them about getting it checked in and they said I would receive a text but never did. I still dont know for sure that it was checked in.Shawn B.
Customer did not leave a comment.david H.
Equipment I had reserved, appliance dolly, was not available when I picked up my truck. This was an important piece of equipment that was reserved, that was not available. Truck had driving issues. I had it reserved for 2 days, to do multiple trips. After making first delivery, truck started having issues, and â€˜check engine' light started flashing. Because of time of day, I could not return it for a replacement. Had to use friends trucks to finish rest of move, on time. Brought truck back the next day, still 18 hours early, and told the guy at the rental place, and he just said to park it, and he will check it out, and have a nice weekend.Frank B.
Customer did not leave a comment.Paul G.
Smooth, quick, and easyRichard V.
Customer did not leave a comment.Richard P.
I tried to turn in the truck here originally and the employee told me I had to return it elsewhere, upon arriving to the other location the app would not let me return the vehicle there so I had to make a second trip back to drop it offSam C.
Customer did not leave a comment.Holly T.
Customer did not leave a comment.Dare J.
Very simple to rent and return the truck. Great customer service!!Katharine H.
Everything was perfect and went very smoothly.Jill S.
Customer did not leave a comment.Barry S.
Customer did not leave a comment.george O.
Had several issues. The sign in the place said whatever you need, we will have. Ended up renting a 20' truck because they did not have a 15' truck at that location. Had asked for an extra 2 days on rental but that did not happen. The person that checked me out struggled to do that and was working alone with customers waiting.JAMES S.
We had a great Service Experience.Paulanne P.
Customer did not leave a comment.Jade S.
Customer did not leave a comment.Thomas S.
Did not receive my receipt via email. Would like to. Hunnicuttjeff@gmail.comjeff H.
My return was very confusing. I returned after hours, and the instructions were very odd. First of all, the U-haul app could not determine my location. I was told to scan the bar code for my location, but did not know that it meant to scan my paperwork, not a bar code on the location itself. I left without really knowing whether I had done things properly.David H.
Customer did not leave a comment.rob S.
Have your personnel actually follow the rules of their location! Don't see people pull up before it's time for you to go, ignore them then immediately clock out, don't make eye contact, don't ask if they need help and peel out of the parking lot! RUDE!Anthony B.
Upgrade the aging fleet, as the truck had 125,000+ miles, a window that leaked and both windows allowed wind noise as neither closed securely. I would have return the truck if I had to travel further that local!Clayton K.
Really nothing.charlie P.
See above commentsfontaine J.
Improve the U-Haul app with regards to "pickup location" displayed. I initiated Pickup procedure within app which advanced to screen with street address and link to map - used navigation to reach street address pictured only to discover I was in the wrong location. Worst of all, was then told by proprietor that this happens "all the time". I can appreciate that you can't have every piece of equipment or vehicle size available at every U-Haul location, but there's NO reason your app should provide the wrong address for equipment pickup.Kevin W.
Reserved truck 2 miles from home, order moved to location 15 miles away. Ordered hand truck, no hand truck provided. Drop off - app said there is a key drop box - there is no drop box, has to leave in back of truck.Benjamin B.
Before you leave with the truck MAKE SURE you check the gas level and take pictures of the truck. They tried to send me off with a 1/2 tank of gas but the recorded the truck had a full tank. However,check-in was fast and pleasantKen P.
Customer did not leave a comment.Lee H.
No customer parking for day rentalsJohn F.
not a thing-from reservation to drop off to phone and text communication to pick up I found your staff absolutely remarkable! Thanks you for your service :DSharon E.
Customer did not leave a comment.Teri H.
Customer did not leave a comment.Timothy E.
I reported when I returned the truck that it made a horrible screeching noise coming from the back of the motor under the dash. It screeched the entire 7 hours. Then the day we were to return the truck it would not go into reverse so it took about 20 minutes to get it to go into reverse and we finally got the truck returned. At that point told them about the screeching noise and the reverse issue. I was dumbfounded at the cost and I have used U-Haul several times for this exact same trip. It was 7 hours and it cost me around $700 hundred dollars. Which took every penny that I had. I will never use U-Haul again after this experience. I feel like I was totally ripped off. And then they had the nerve to charge me for $13 on gas.Kimberly R.
Customer did not leave a comment.BRADLEY H.
Customer did not leave a comment.Mary S.
Had to pick up rental from other side of town to use for our wedding props so they wouldn't get wet in Transit and for storage over weekend. I was told we could drop vehicle off at our closest U-Haul location upon returning. When we went to return I was then told it had to go back to original location 20 miles away or I was going to be charged an extra $173.00 if I didn't do so! mind you I was charged mileage and had to put gas in a larger truck than I reserved. Completely miss leading and unprofessional.Kyle J.
Customer did not leave a comment.tammy R.
Customer did not leave a comment.FLORENTINO G.
Customer did not leave a comment.RICK R.
Customer did not leave a comment.Marty R.
Customer did not leave a comment.RO J.
Newer trucks, neater store. Cheaper prices. But over all, it's was what I needed to get the job doneDarrell M.
The furniture pads were not used. They were still in bags. My furniture is scratched up and dented. I have tried to contact uhaul to see what I can do about it but have not received a call or email back. Please advise.Debbie B.
Customer did not leave a comment.Raymond B.
Customer did not leave a comment.Justin H.
Customer did not leave a comment.Melinda B.
Customer did not leave a comment.Russel C.
Changed locations twice and second didn't have me listed at all or vehicle. Forced me upgrade to larger vehicle. Charged more. Just horrible. Next time I go to budgetChristopher L.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Nasiba A.
Jeff was super friendly and extremely helpful!! Walked me through everything easily and was wonderful to deal with!! Thanks so much!!!John C.
Customer did not leave a comment.Marilyn T.
Customer did not leave a comment.Glenn W.
Busy place, maybe more people.James S.
Ensure the customer is aware of having to fold the blankets rented prior to renting as it creates some tension during check in.Erin H.
Good experiencePatrick C.
When I went to pick up the auto transport, the guy said he wasn't able to put my car on it. He said I could watch YouTube videos on how to do it. After spending the day loading the Uhual truck which was given to me with 5/16 of a tank, I was very tired. It was just me alone- and he must have thought I knew what I was doing to have said that. But I didn't. He came running out yelling to stop and â€œshowed me how to do itâ€. I was in tears during this whole episode.Karen C.
I was so excited to see that a bigger uhaul was available. They were so kind and get me set up in only 10 minutes. I will definitely use their service again in the future!Latisha R.
Customer did not leave a comment.Todd J.
Professional, friendly and helpful staffScott G.
If the customer wants a spare tire please give them one if the customer is confident enough to drive the trailer he should be confident enough to change a tire on the trailer as well as his own cargreg P.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Jeff K.
The back of the truck was dirty had to sweep out before use. I drove the truck 12 miles the gas gauge read full when I left and was still on full when I brought back but I was fined for not bringing it back with a full tank. What ??? The moving blankets where filthy ( they charge extra if you don't fold them when your done) I hated to touch them let alone have to use them on my belongings. To top it off I never got a receipt. Never again for me or anyone I know.greg D.
Be more transparent in your pricing. I feel personally that I was taken advantage of and the timing of which I was informed was such that I had no option.Leroy S.
Jeff and his team are amazing. They went above and beyond for me in my time of need as a young professional. They are the epitome of customer service and I am blessed to have stumbled upon this specific U-Haul location.Marquise S. | Overall Experience
Customer did not leave a comment.Joshua H. | First Impressions
Customer did not leave a comment.GERALD R S. | Overall Experience
Customer did not leave a comment.john p. | Overall Experience
Customer did not leave a comment.Robert A. | Overall Experience
I took the storage unit because it was a U-Haul facility, and it offered the first month free. When I got there to unload my things it was unavailable so I did not get the month free and was in a time crunch and had to return the truck so I just basically had to except the storage unit.Laura N. | First Impressions
Customer did not leave a comment.STEPHANIE B. | Overall Experience
Excellent experience and super helpful staff. Everything was just perfect and we really appreciate the ease of everything especially after we were exhausted from moving! Thanks so much for being awesome!Megan P. | First Impressions
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