Jami and John were excellent to deal with.Nichalas T. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Port Charlotte
Port Charlotte, FL 33954
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 8:00 am
- Propane exchange
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.chester D.
Customer did not leave a comment.Caleb C.
All were professional but a little pricey for just under 40 miles of use.James K.
Customer did not leave a comment.Gary J. | Overall Experience
Service was great and friendlyKevin S. | Overall Experience
Everyone wanted to help us! We appreciate them very much!!Madge A. | Overall Experience
Customer did not leave a comment.Paul G. | First Impressions
Customer did not leave a comment.Olivia S. | Overall Experience
Was pleasantly surprised about how much stuff our u-boxes actually fit. It was nice to order extra and only pay for what boxes we actually used. We moved several states away and was happy our stuff arrived in good shape. Only issue we into is after we completed emptying our containers, the original scheduled pick up was missed and it was never communicated to us why. It was very hard to get in touch with anyone to get something rescheduled, which the 2nd pick up appointment was missed as well. Finally 5 days later the containers were eventually picked up on the 3rd rescheduled pick up. Overall satisfied and couldn't beat the price compared to the other competitor companies.Christopher W.
Customer did not leave a comment.Bob A.
Secure, clean, and convenient. Very friendly and helpful staff.John H. | Overall Experience
Customer did not leave a comment.Willian Q.
Jami and other staff are very friendly, helpful and professional. Would highly recommend. Thank you for keeping my stuff safe and secure.Mark M. | Overall Experience
Jamie is a wonderful person.James M. | Overall Experience
Customer did not leave a comment.James V. | First Impressions
Customer did not leave a comment.Christopher R.
Jamie was very helpful, and I have already passed this location to other prospects.Mark K. | First Impressions
Customer did not leave a comment.Jonathan C. | Overall Experience
We needed storage for our belongings during our move, All of our concerns were handled very considerately by all the staff. We appreciate that they were understand our needs and want to truly help us. Keep up the great work!Madge A. | First Impressions
Would be helpful if I had a tracking number for the U-box shippingDennis V.
Customer did not leave a comment.Gary J. | First Impressions
Facility is far above what I expected. Extremely user friendly and very clean. Staff was very helpful. I would highly recommend this facility.John K. | Overall Experience
Dissatisfied satisfied charged 20$ more for my unit than what I was quoted for a online reservation. Called the on site office and corporate twice nothing was resolved.terri t. | Overall Experience
Leaking roof! But nice people I guessTodd J. | Overall Experience
Make it more clear on where your container is going so CEO and District does not have to locate it and then make sure the drivers when they pick them up do not mark the box as returned. The staff at PT charlotte was amazing i wish the storage rates were more inline with the area.Rick M.
Customer did not leave a comment.Carey B. | Overall Experience
Customer did not leave a comment.Neil P. | Overall Experience
Jami the owner/operator went above and beyond to help my family out. Letting us return the truck there instead of 45 minutes away was the icing on the cake; especially when I was on hold with u-haul customer service for 15 minutes. Thank you for making this the easiest move!!!!Melissa S.
The girl working there was always nice, friendly and helpful.William R. | Overall Experience
Customer did not leave a comment.Esther D. | Overall Experience
Customer did not leave a comment.Matthew M.
Horrible customer service and incapable employees. Definitely will not be renting from Uhaul again. You're lucky if you get your remaining balance on my contract. I will never recommend this company or location to anyone.Chloe C.
Customer did not leave a comment.John V.
Customer did not leave a comment.Jeffrey E. | Overall Experience
Help us in everyway we needMichael C. | First Impressions
The entire experience was awful. Wrong time frame was booked for me. The lady, Wendy, at the location was not friendly and made age discrimination comments saying young people shouldn't work there because they don't do anything. The truck wasn't ready when I got there. The door was locked even though the location was open during the hours I arrived. Four phone numbers for a rental is absolutely ridiculous. Two is sufficient. If I ever rent from uhaul again, it most certainly won't be from this location. I do have a complaint in with corporate as well. I am waiting in a response from them.lauren J.
Jamie was wonderful to work with. I really appreciate her, giving me two extra days to move my stuff out of my storage unit.Brandon R. | Overall Experience
Our experience was amazing. Jami is a true game changer for your company. Every time we had to deal with her she was professional and awesome. She helped with so many things throughout our time there. From communication to always available to help when we needed something or had a question. Thank you so much for the experience we will use your storage again if and when needed.Walter G. | Overall Experience
Customer did not leave a comment.Arthur V.
The cleanness of the facility, rental trucks, bathrooms was great. The staff was very friendly and helpful. Everything was excellent for the EXCEPTION of poor insect control. Not only did I see roaches in my unit, but once I got home and started unpacking there were quite a few in my belongings. It was so bad that when I arrived at my unit I witnessed a roach trying to crawl under my unit door. With that said , I don’t see my self recommending this facility to anyone until, if ever, the roach infestation has been remedied. Who wants to bring roaches home?Hernando G. | Overall Experience
They told me the rental van had a full tank of gas and that I needed to top it off before return. I drove it 13 miles total round trip to Home Depot and back and it took 4.8 gallons of gas. Obviously, Uhaul had not checked the gas. I got ripped off, and they refused to issue a partial refund. I will not be back.Scott H.
this gacility is always well kept, and well stocked with packing needs. the space is kept clean and at a comfortable temperature. The office people are always very helpful!! If I need storage in the future I will look for a IHaul location!! Thanks. RodneyWellsRodney W. | Overall Experience
Customer did not leave a comment.Amy R. | Overall Experience
The young lady that checked us in was extremely helpful and very professionalBarbara D. | First Impressions
Better rates would be appreciated but everything else was greatAngel A. | Overall Experience
The two ladies that worked Saturday were amazingMary G. | Overall Experience
The staff from the GM down to the lot attendant were excellent, friendly, knowledgeable and extremely accommodating. I highly recommend them.Clement M. | First Impressions
I registered online then had to do it again when i got there i didnt understand why, but the young lady that helped me was very nice and friendly so it didnt make the experience so badDaryl L.
Girl who checked in the truck had a rude attitude , fire her !!!!!!!!!!James K.
Jammie is awesomePaul F. | Overall Experience
Customer did not leave a comment.Joseph C. | Overall Experience
Customer did not leave a comment.Makenna S. | Overall Experience
Customer did not leave a comment.John M. | Overall Experience
Customer did not leave a comment.Daniel L. | Overall Experience
Nothing. The staff was extremely professional and the equipment was clean and well maintained.Leslie K.
Customer did not leave a comment.Daniel A K. | Online Move In
Great customer service !Heather W. | Overall Experience
We had to delay closing of our house due to hurricane Idalia so instead of moving out August 31st we had to pay for an entire month removing all our belongings on September 6th. So sad!Nancy M. | Overall Experience
Did like the Dis Honesty on the Price RaisesChetswayo B. | Overall Experience
Customer did not leave a comment.David S. | Overall Experience
Customer did not leave a comment.David S.
Everyone was so kind and helpful. Will definitely recommend to all our friends.Nancy M. | First Impressions
Excellent facility as far as cleanliness, organization, helpfulness of staff & ease of loading/unloading. Way above and beyond what I have experienced with other facilities I have used. I'm very happy with my choice.John K. | Online Move In
Customer did not leave a comment.ROBERT B. | Overall Experience
I had a indoor storage unit for over a year The best experience ever renting a unit!! A+++Anthony S. | Overall Experience
Jamie went the extra mile in helping us get the storage room reserved. She was ALWAYS very pleasant, helpful and professional. Because of her assistance it all went smoothly. Would recommend anyone to use this facility. Thanks Jamie!Rick V. | Overall Experience
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Derrick D. | Overall Experience
Customer did not leave a comment.Mark G. | First Impressions
Customer did not leave a comment.Mark G.
All the staff were very friendly and helpful to answer any concerns about the storage facility. The facility was kept clean all the times we were there. The truck we rented was also kept in great shape and very clean. We would definitely come back if I have need for more storage units or vehicles. Thank you all.Paul C. | Overall Experience
Customer did not leave a comment.Wendy C. | Overall Experience
Customer did not leave a comment.Heather W.
Staff is friendly and very helpful. The process was quick and easy.John H. | First Impressions
The team at this location was terrific. They were conscientious and professional. I ordered online the night before with an early morning pick-up. I received a call when the family member didn't show to pick-up and we realized they went to the wrong location. Thank goodness they cared enough to follow-up! Do not hesitate to work with this location.Thomas L.
Alisha was the best agent I have ever worked with.James B.
They changed the pickup location and I had no idea where the new location was At pick up it took over a half hour so much for a reservation. Hope I never need this place againRICHARD S.
The awning needs to be a little bit bigger so when you are loading you don’t get wet. Hand dryer not working one day as well as the elevator.Gordon F. | Overall Experience
Customer did not leave a comment.Sharon D.
Jami and John both were extremely pleasant and helpful.Nichalas T. | First Impressions
Nothing to complain about. Great experience. Would use again and would recommend. Thanks.Benjamin E. | Overall Experience
The passenger mirror was broken and they should have never released it out! Jami was kind and very friendly to work with it made my experience very easy.Melanie F.
Jaime is exceptional!Stuart M. | First Impressions
Customer did not leave a comment.Patricia I. | Overall Experience
Customer did not leave a comment.Autumn S. | First Impressions
Customer did not leave a comment.KARINA C. | Overall Experience
Very friendly……helpful……..socialable to the customersLarry W. | Overall Experience
Jami was very helpful and friendlyKeith A. | First Impressions
Staff was great!Wilburn H. | First Impressions
Customer did not leave a comment.John C. | Overall Experience
Okkent b. | Overall Experience
John and the women were very helpfulErica M. | Overall Experience
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Herbert H. | First Impressions
Customer did not leave a comment.Philip M.
1. Go over the final billing when checking out, verify mileage/ cost of such. Only thing done was checking out vehicle not the charges. They were estimated at beginning only, no printed out bill given. When moving, many would not have printer to get a proof copy. 2. Truck had no running board to get into vehicle, too high for 5'2â€ person to get in causing severe sciatic issue and knee issue from jumping in and out several times over 3 days.Constance S.
Jami went overboard to assist me with my storage unit, being homeless is one thing, but to loose everything is another! Thanks JamiConnie Lorraine H. | Overall Experience
Train your brain employees betterWendy C.
The General Manager Jami is very helpful A++++++ to her staff alsoWendy C. | First Impressions
Thank youJacob P. | First Impressions
Nothing! The doors opened exactly at the appointed time and she was all ready for us. The return was every bit as essy.Excellent service!!Nancy E.
Clean, easy, convenient. Priced right. Love the card key system! Everyone was most helpful each time I went in. Highly recommend!Martha M. | First Impressions
The customer service here is horrible. The owner is very rude and it's last thing you want to deal with when you are moving. I have rented in U-Haul in the ghetto and never experienced this level of unprofessionalism that I experienced this establishment. I will not be back and will not recommend anyone here.Amy M.
I enjoyed the staff,and the service was excellent. I would recommend for storageBetty H. | Overall Experience
I had this unit for a year - it very clean and the staff was wonderful!!Bobby W. | Overall Experience
Nice staffLarry W. | First Impressions
Customer did not leave a comment.Ja'Hdaiah G. | Overall Experience
I never received a final bill for my rental. I was told it would be emailed. Has t been. Yet they hit my credit card! Would like to see what the charges all mean. Rep was late getting in so I didn't leave with my rental until 7:20-7:25 am. Had to be back by 9. I mashed just fine- but felt rushed. I had everything done in my end ahead of time too. Thank goodness.Lisa L.
Jamie the GM was very helpful all the time. She work with me to make the time I used the storage and the move out very easy. Great job.Stephen S. | Overall Experience
Customer did not leave a comment.michael c. | Overall Experience
The staff was friendly, knowledgeable and very helpful.Anthony S. | First Impressions
Customer did not leave a comment.JOHN R.
Everything went very well and to my satisfaction ~ Jamie, the manager is the BEST!!!William T. | Overall Experience
Manager was very helpful, great attitude, even by the workersDonato M. | First Impressions
Jamie and her team are awesome! They went out of their way to ensure everything was just right. Great location and a spotless facilities.Jeffrey C. | Overall Experience
Customer did not leave a comment.Kelli T. | Overall Experience
the girl that checked us out was very rude to us and the guy she was working with.Brittany A. | Overall Experience
No improvements needed. excellent service.Martin A.
Customer did not leave a comment.LOUIS D.
Jami is wonderful and friendly. Always helpful and very attractive to your needs. I always enjoyed her smile when I came in the office and will miss her kindness.Mark H. | Overall Experience
Customer did not leave a comment.Lori W. | Overall Experience
Manager Jamie very helpful TkxStephane P. | First Impressions
They are unbelievably kind and helpful! Jamie was the best, thank you for your help during this difficult time in my life!!!Katherine T. | First Impressions
Customer did not leave a comment.Corey H. | Online Move In
Customer did not leave a comment.SHERYL B. | Overall Experience
Customer did not leave a comment.Martin A. | First Impressions
Customer did not leave a comment.Natasha D. | Online Move In
I was a customer for 20 months. Everyone was friendly and helpful. It's climate controlled and very clean. They have high security. I would definitely use them again.Perry g. | Overall Experience
The customer service here is excellent.Marva G. | First Impressions
Customer did not leave a comment.Richard R. | First Impressions
Happy we got one month free storage with our truck rental/move. The place was always immaculately clean. Felt our belongings were very secure. Staff was always very helpful and friendly.Thomas H. | Overall Experience
I also reserved 5 by 5 storage space for 6/10 well when I got their to pay for the space they had sold it to someone else and then I was told that all of the 5by5 spaces were all gone and I would have to purchase 10by10 so I purchased the 10by10 and they still charged me for 5by5 Also they charged me for a reservation that they sold too someone else I would like too get my money backAlexander W.
Excellent staff and facilities.Jim D. | Overall Experience
Customer did not leave a comment.Jim D.
Customer did not leave a comment.Mary E. | Overall Experience
Customer did not leave a comment.Susan H. | First Impressions
Really nice staff!!! Facility was always clean and available.Jennifer S. | Overall Experience
Customer did not leave a comment.Paul C. | First Impressions
Customer did not leave a comment.Jonathan F. | Overall Experience
Customer did not leave a comment.Lynn W. | Overall Experience
Great place, very clean well managed.Marilyn S. | First Impressions
Jami was the best to work with. She was courteous, kind and always greets the customer with a smile. She’s a keeper.Charles G. | Overall Experience
Wry easy process and front desk girl was very courteousKevin S.
Hats off to Jamie. Her customer service was always impeccable. She did everything in her power to ensure I always had access to my unit, especially during the hurricane.Manny B. | Overall Experience
Customer did not leave a comment.Tom C.
Customer did not leave a comment.Nick Y.
Wry nice workers!!Janice W. | Overall Experience
Customer did not leave a comment.Michael S. | Overall Experience
As U can tell we were very well satisfiedConrad L. | Overall Experience
Customer did not leave a comment.gwendolyn h. | First Impressions
I was referred to this site following the failure at 23227 Freedom Ave, Port Charlotte, FL 33980, (941) 624-3945. The problems at the Freedom Ave site included: 1) The office is located behind the locked gate at Storage Sense self storage. 2) Although I arrived to pick up a van at the appropriate time, the office was locked and no one answered my calls or knocking on the door. 3) When the agent finally unlocked the door at least 25 minutes later, (she was inside the whole time), I was told that despite the fact that I had a reservation which I showed her on my phone, she had no knowledge of that and a van on the lot was scheduled to be picked up later by another customer.Louis T.
Excellent service by the staff. Facility is very clean. I was pleasantly surprised to find individual unit alarm systems great hours, and actually cost less than some of the competition in the area. five out of five for these guys. They know how to do it, right.Roman P. | Overall Experience
Jamie was phenomenal. Apparently she was working alone, and had to put me on hold while she dealt with customers in the store at 9 am in the morning. When it took more than 5 min, she took my number and said she would call, and she actually did. I needed to sw ure a renatl.faciliry that morning, and Jamie went our of her way to help.Sonia F. | First Impressions
Never againpam K.
Customer did not leave a comment.Melinda S. | First Impressions
Jami was at the front desk. She was prompt to help, explaining the pro & con on how storage system works and what was better for me according to my needs. Very professional staff they took time show me the storage unit before I signed for it. The place is sparkling clean I highly recommend itFelix C.
All my needs were met. Wonderful staff, courteous, professional and friendly. Jamie is an amazing manager. Thank you, CharlotteCharlotte W. | Overall Experience
Customer did not leave a comment.Lisa T. | Overall Experience
Customer did not leave a comment.Amanda D. | Overall Experience
Customer did not leave a comment.Michael L. | Overall Experience
Customer did not leave a comment.Lillian A. | First Impressions
I still have my unit I had to be closed and reopened because of a error in my check inLillian A. | Overall Experience
The GM Jamie is amazing at her job and went above and beyond to correct an error caused by a new employee.Lillian A. | First Impressions
For an a/c space it was to hot to work and no garbage so I had to take the trash out with me to the new storage thanks for a shity experienceThomas C. | Overall Experience
Customer did not leave a comment.Victoria C. | Online Move In
Customer did not leave a comment.Patricia I. | First Impressions
Customer did not leave a comment.Carl T.
Customer did not leave a comment.RON F.
Exceed my expectation for first time rental . Highly recommended anyone that needs a pick up truck for the day.Soila C.
Customer did not leave a comment.Jordan L. | First Impressions
We were very pleased with the service and the facility.Stephen T. | First Impressions
Staff was excellentBetty H. | First Impressions
Customer did not leave a comment.Ana G. | First Impressions
Helpful and friendly staffBrian W. | Overall Experience
Customer did not leave a comment.Gregory W. | Overall Experience
Amazing and helpful owner and staff.Sheila R. | Overall Experience
Awesome team. Very friendly staffNigel B. | Overall Experience
Customer did not leave a comment.Virginia O. | Overall Experience
Great facility and the staff they, especially Jamie, were extremely helpful when I needed assistance and take the security of the Units and building very seriously. If you’re looking for a storage facility this is the one you should use!!Patricia H. | Overall Experience
Customer did not leave a comment.Angella S. | First Impressions
Customer did not leave a comment.Corey H. | Overall Experience
Great place, well lit, felt safe!!Thanks!Sandra M. | Overall Experience
Customer did not leave a comment.Carey B. | First Impressions
Jamie was very friendly and helpfulTheodore B. | First Impressions
Facility was clean and Jamie was always so helpful. Thank you. Would do business with you again.Christine E. | Overall Experience
Love the people who run the show there always helpful and cheerful would recommend this place to anyone who needs safe and clean storageTerrie C. | Overall Experience
Customer did not leave a comment.Sylvia H. | Overall Experience
I really 100 percent recommend this facilities to a friend or families.Celrick R. | Overall Experience
Great clean facility, with great staff!Arsen A. | Overall Experience
Customer did not leave a comment.MARK N. | Overall Experience
Customer did not leave a comment.Joseph H. | Overall Experience
Customer did not leave a comment.Darius P. | Overall Experience
Customer did not leave a comment.Patrick C. | First Impressions
Very nice and helpfulConnie C. | Overall Experience
Jamie was incredible friendly & helpful. She was able to help us problem solve during a very stressful time. We will definitely send others to her location!Skip H. | Overall Experience
Customer did not leave a comment.LaShaun M.
The only bad thing I can say is it is a bit expensive! Other than that, very nice facilitiesMichelle F. | Overall Experience
Great place to store your property!Jeffrey H. | Overall Experience
Customer did not leave a comment.Gary G. | Overall Experience
There is a water leak in front of 1105. The condensation from the air conditioner was over running the drip Pan up in the ceiling.Tami F. | First Impressions
Customer did not leave a comment.Keith G. | Overall Experience
Very professional and helpfulBrian W. | First Impressions
Great managementJeffrey C. | Overall Experience
Customer did not leave a comment.Daniel L. | First Impressions
If I ever need storage again it will always be with Uhaul.Mark W. | Overall Experience