Jami and John were excellent to deal with.
Nichalas T. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Port Charlotte
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All were professional but a little pricey for just under 40 miles of use.
James K.Service was great and friendly
Kevin S. | Overall ExperienceEveryone wanted to help us! We appreciate them very much!!
Madge A. | Overall ExperienceWas pleasantly surprised about how much stuff our u-boxes actually fit. It was nice to order extra and only pay for what boxes we actually used. We moved several states away and was happy our stuff arrived in good shape. Only issue we into is after we completed emptying our containers, the original scheduled pick up was missed and it was never communicated to us why. It was very hard to get in touch with anyone to get something rescheduled, which the 2nd pick up appointment was missed as well. Finally 5 days later the containers were eventually picked up on the 3rd rescheduled pick up. Overall satisfied and couldn't beat the price compared to the other competitor companies.
Christopher W.Secure, clean, and convenient. Very friendly and helpful staff.
John H. | Overall ExperienceJami and other staff are very friendly, helpful and professional. Would highly recommend. Thank you for keeping my stuff safe and secure.
Mark M. | Overall ExperienceJamie is a wonderful person.
James M. | Overall ExperienceJamie was very helpful, and I have already passed this location to other prospects.
Mark K. | First ImpressionsWe needed storage for our belongings during our move, All of our concerns were handled very considerately by all the staff. We appreciate that they were understand our needs and want to truly help us. Keep up the great work!
Madge A. | First ImpressionsWould be helpful if I had a tracking number for the U-box shipping
Dennis V.Facility is far above what I expected. Extremely user friendly and very clean. Staff was very helpful. I would highly recommend this facility.
John K. | Overall ExperienceDissatisfied satisfied charged 20$ more for my unit than what I was quoted for a online reservation. Called the on site office and corporate twice nothing was resolved.
terri t. | Overall ExperienceLeaking roof! But nice people I guess
Todd J. | Overall ExperienceMake it more clear on where your container is going so CEO and District does not have to locate it and then make sure the drivers when they pick them up do not mark the box as returned. The staff at PT charlotte was amazing i wish the storage rates were more inline with the area.
Rick M.Jami the owner/operator went above and beyond to help my family out. Letting us return the truck there instead of 45 minutes away was the icing on the cake; especially when I was on hold with u-haul customer service for 15 minutes. Thank you for making this the easiest move!!!!
Melissa S.The girl working there was always nice, friendly and helpful.
William R. | Overall ExperienceHorrible customer service and incapable employees. Definitely will not be renting from Uhaul again. You're lucky if you get your remaining balance on my contract. I will never recommend this company or location to anyone.
Chloe C.Help us in everyway we need
Michael C. | First ImpressionsThe entire experience was awful. Wrong time frame was booked for me. The lady, Wendy, at the location was not friendly and made age discrimination comments saying young people shouldn't work there because they don't do anything. The truck wasn't ready when I got there. The door was locked even though the location was open during the hours I arrived. Four phone numbers for a rental is absolutely ridiculous. Two is sufficient. If I ever rent from uhaul again, it most certainly won't be from this location. I do have a complaint in with corporate as well. I am waiting in a response from them.
lauren J.Jamie was wonderful to work with. I really appreciate her, giving me two extra days to move my stuff out of my storage unit.
Brandon R. | Overall ExperienceOur experience was amazing. Jami is a true game changer for your company. Every time we had to deal with her she was professional and awesome. She helped with so many things throughout our time there. From communication to always available to help when we needed something or had a question. Thank you so much for the experience we will use your storage again if and when needed.
Walter G. | Overall ExperienceThe cleanness of the facility, rental trucks, bathrooms was great. The staff was very friendly and helpful. Everything was excellent for the EXCEPTION of poor insect control. Not only did I see roaches in my unit, but once I got home and started unpacking there were quite a few in my belongings. It was so bad that when I arrived at my unit I witnessed a roach trying to crawl under my unit door. With that said , I don’t see my self recommending this facility to anyone until, if ever, the roach infestation has been remedied. Who wants to bring roaches home?
Hernando G. | Overall ExperienceThey told me the rental van had a full tank of gas and that I needed to top it off before return. I drove it 13 miles total round trip to Home Depot and back and it took 4.8 gallons of gas. Obviously, Uhaul had not checked the gas. I got ripped off, and they refused to issue a partial refund. I will not be back.
Scott H.this gacility is always well kept, and well stocked with packing needs. the space is kept clean and at a comfortable temperature. The office people are always very helpful!! If I need storage in the future I will look for a IHaul location!! Thanks. RodneyWells
Rodney W. | Overall ExperienceThe young lady that checked us in was extremely helpful and very professional
Barbara D. | First ImpressionsBetter rates would be appreciated but everything else was great
Angel A. | Overall ExperienceThe two ladies that worked Saturday were amazing
Mary G. | Overall ExperienceThe staff from the GM down to the lot attendant were excellent, friendly, knowledgeable and extremely accommodating. I highly recommend them.
Clement M. | First ImpressionsI registered online then had to do it again when i got there i didnt understand why, but the young lady that helped me was very nice and friendly so it didnt make the experience so bad
Daryl L.Girl who checked in the truck had a rude attitude , fire her !!!!!!!!!!
James K.Jammie is awesome
Paul F. | Overall ExperienceNothing. The staff was extremely professional and the equipment was clean and well maintained.
Leslie K.Great customer service !
Heather W. | Overall ExperienceWe had to delay closing of our house due to hurricane Idalia so instead of moving out August 31st we had to pay for an entire month removing all our belongings on September 6th. So sad!
Nancy M. | Overall ExperienceDid like the Dis Honesty on the Price Raises
Chetswayo B. | Overall ExperienceEveryone was so kind and helpful. Will definitely recommend to all our friends.
Nancy M. | First ImpressionsExcellent facility as far as cleanliness, organization, helpfulness of staff & ease of loading/unloading. Way above and beyond what I have experienced with other facilities I have used. I'm very happy with my choice.
John K. | Online Move InI had a indoor storage unit for over a year The best experience ever renting a unit!! A+++
Anthony S. | Overall ExperienceJamie went the extra mile in helping us get the storage room reserved. She was ALWAYS very pleasant, helpful and professional. Because of her assistance it all went smoothly. Would recommend anyone to use this facility. Thanks Jamie!
Rick V. | Overall ExperienceAll the staff were very friendly and helpful to answer any concerns about the storage facility. The facility was kept clean all the times we were there. The truck we rented was also kept in great shape and very clean. We would definitely come back if I have need for more storage units or vehicles. Thank you all.
Paul C. | Overall ExperienceStaff is friendly and very helpful. The process was quick and easy.
John H. | First ImpressionsThe team at this location was terrific. They were conscientious and professional. I ordered online the night before with an early morning pick-up. I received a call when the family member didn't show to pick-up and we realized they went to the wrong location. Thank goodness they cared enough to follow-up! Do not hesitate to work with this location.
Thomas L.Alisha was the best agent I have ever worked with.
James B.They changed the pickup location and I had no idea where the new location was At pick up it took over a half hour so much for a reservation. Hope I never need this place again
RICHARD S.The awning needs to be a little bit bigger so when you are loading you don’t get wet. Hand dryer not working one day as well as the elevator.
Gordon F. | Overall ExperienceJami and John both were extremely pleasant and helpful.
Nichalas T. | First ImpressionsNothing to complain about. Great experience. Would use again and would recommend. Thanks.
Benjamin E. | Overall ExperienceThe passenger mirror was broken and they should have never released it out! Jami was kind and very friendly to work with it made my experience very easy.
Melanie F.Jaime is exceptional!
Stuart M. | First ImpressionsVery friendly……helpful……..socialable to the customers
Larry W. | Overall ExperienceJami was very helpful and friendly
Keith A. | First ImpressionsStaff was great!
Wilburn H. | First ImpressionsOk
kent b. | Overall ExperienceJohn and the women were very helpful
Erica M. | Overall Experience1. Go over the final billing when checking out, verify mileage/ cost of such. Only thing done was checking out vehicle not the charges. They were estimated at beginning only, no printed out bill given. When moving, many would not have printer to get a proof copy. 2. Truck had no running board to get into vehicle, too high for 5'2†person to get in causing severe sciatic issue and knee issue from jumping in and out several times over 3 days.
Constance S.Jami went overboard to assist me with my storage unit, being homeless is one thing, but to loose everything is another! Thanks Jami
Connie Lorraine H. | Overall ExperienceTrain your brain employees better
Wendy C.The General Manager Jami is very helpful A++++++ to her staff also
Wendy C. | First ImpressionsThank you
Jacob P. | First ImpressionsNothing! The doors opened exactly at the appointed time and she was all ready for us. The return was every bit as essy.Excellent service!!
Nancy E.Clean, easy, convenient. Priced right. Love the card key system! Everyone was most helpful each time I went in. Highly recommend!
Martha M. | First ImpressionsThe customer service here is horrible. The owner is very rude and it's last thing you want to deal with when you are moving. I have rented in U-Haul in the ghetto and never experienced this level of unprofessionalism that I experienced this establishment. I will not be back and will not recommend anyone here.
Amy M.I enjoyed the staff,and the service was excellent. I would recommend for storage
Betty H. | Overall ExperienceI had this unit for a year - it very clean and the staff was wonderful!!
Bobby W. | Overall ExperienceNice staff
Larry W. | First ImpressionsI never received a final bill for my rental. I was told it would be emailed. Has t been. Yet they hit my credit card! Would like to see what the charges all mean. Rep was late getting in so I didn't leave with my rental until 7:20-7:25 am. Had to be back by 9. I mashed just fine- but felt rushed. I had everything done in my end ahead of time too. Thank goodness.
Lisa L.Jamie the GM was very helpful all the time. She work with me to make the time I used the storage and the move out very easy. Great job.
Stephen S. | Overall ExperienceThe staff was friendly, knowledgeable and very helpful.
Anthony S. | First ImpressionsEverything went very well and to my satisfaction ~ Jamie, the manager is the BEST!!!
William T. | Overall ExperienceManager was very helpful, great attitude, even by the workers
Donato M. | First ImpressionsJamie and her team are awesome! They went out of their way to ensure everything was just right. Great location and a spotless facilities.
Jeffrey C. | Overall Experiencethe girl that checked us out was very rude to us and the guy she was working with.
Brittany A. | Overall ExperienceNo improvements needed. excellent service.
Martin A.Jami is wonderful and friendly. Always helpful and very attractive to your needs. I always enjoyed her smile when I came in the office and will miss her kindness.
Mark H. | Overall ExperienceManager Jamie very helpful Tkx
Stephane P. | First ImpressionsThey are unbelievably kind and helpful! Jamie was the best, thank you for your help during this difficult time in my life!!!
Katherine T. | First ImpressionsI was a customer for 20 months. Everyone was friendly and helpful. It's climate controlled and very clean. They have high security. I would definitely use them again.
Perry g. | Overall ExperienceThe customer service here is excellent.
Marva G. | First ImpressionsHappy we got one month free storage with our truck rental/move. The place was always immaculately clean. Felt our belongings were very secure. Staff was always very helpful and friendly.
Thomas H. | Overall ExperienceI also reserved 5 by 5 storage space for 6/10 well when I got their to pay for the space they had sold it to someone else and then I was told that all of the 5by5 spaces were all gone and I would have to purchase 10by10 so I purchased the 10by10 and they still charged me for 5by5 Also they charged me for a reservation that they sold too someone else I would like too get my money back
Alexander W.Excellent staff and facilities.
Jim D. | Overall ExperienceReally nice staff!!! Facility was always clean and available.
Jennifer S. | Overall ExperienceGreat place, very clean well managed.
Marilyn S. | First ImpressionsJami was the best to work with. She was courteous, kind and always greets the customer with a smile. She’s a keeper.
Charles G. | Overall ExperienceWry easy process and front desk girl was very courteous
Kevin S.Hats off to Jamie. Her customer service was always impeccable. She did everything in her power to ensure I always had access to my unit, especially during the hurricane.
Manny B. | Overall ExperienceWry nice workers!!
Janice W. | Overall ExperienceAs U can tell we were very well satisfied
Conrad L. | Overall ExperienceI was referred to this site following the failure at 23227 Freedom Ave, Port Charlotte, FL 33980, (941) 624-3945. The problems at the Freedom Ave site included: 1) The office is located behind the locked gate at Storage Sense self storage. 2) Although I arrived to pick up a van at the appropriate time, the office was locked and no one answered my calls or knocking on the door. 3) When the agent finally unlocked the door at least 25 minutes later, (she was inside the whole time), I was told that despite the fact that I had a reservation which I showed her on my phone, she had no knowledge of that and a van on the lot was scheduled to be picked up later by another customer.
Louis T.Excellent service by the staff. Facility is very clean. I was pleasantly surprised to find individual unit alarm systems great hours, and actually cost less than some of the competition in the area. five out of five for these guys. They know how to do it, right.
Roman P. | Overall ExperienceJamie was phenomenal. Apparently she was working alone, and had to put me on hold while she dealt with customers in the store at 9 am in the morning. When it took more than 5 min, she took my number and said she would call, and she actually did. I needed to sw ure a renatl.faciliry that morning, and Jamie went our of her way to help.
Sonia F. | First ImpressionsNever again
pam K.Jami was at the front desk. She was prompt to help, explaining the pro & con on how storage system works and what was better for me according to my needs. Very professional staff they took time show me the storage unit before I signed for it. The place is sparkling clean I highly recommend it
Felix C.All my needs were met. Wonderful staff, courteous, professional and friendly. Jamie is an amazing manager. Thank you, Charlotte
Charlotte W. | Overall ExperienceI still have my unit I had to be closed and reopened because of a error in my check in
Lillian A. | Overall ExperienceThe GM Jamie is amazing at her job and went above and beyond to correct an error caused by a new employee.
Lillian A. | First ImpressionsFor an a/c space it was to hot to work and no garbage so I had to take the trash out with me to the new storage thanks for a shity experience
Thomas C. | Overall ExperienceExceed my expectation for first time rental . Highly recommended anyone that needs a pick up truck for the day.
Soila C.We were very pleased with the service and the facility.
Stephen T. | First ImpressionsStaff was excellent
Betty H. | First ImpressionsHelpful and friendly staff
Brian W. | Overall ExperienceAmazing and helpful owner and staff.
Sheila R. | Overall ExperienceAwesome team. Very friendly staff
Nigel B. | Overall ExperienceGreat facility and the staff they, especially Jamie, were extremely helpful when I needed assistance and take the security of the Units and building very seriously. If you’re looking for a storage facility this is the one you should use!!
Patricia H. | Overall ExperienceGreat place, well lit, felt safe!!Thanks!
Sandra M. | Overall ExperienceJamie was very friendly and helpful
Theodore B. | First ImpressionsFacility was clean and Jamie was always so helpful. Thank you. Would do business with you again.
Christine E. | Overall ExperienceLove the people who run the show there always helpful and cheerful would recommend this place to anyone who needs safe and clean storage
Terrie C. | Overall ExperienceI really 100 percent recommend this facilities to a friend or families.
Celrick R. | Overall ExperienceGreat clean facility, with great staff!
Arsen A. | Overall ExperienceVery nice and helpful
Connie C. | Overall ExperienceJamie was incredible friendly & helpful. She was able to help us problem solve during a very stressful time. We will definitely send others to her location!
Skip H. | Overall ExperienceThe only bad thing I can say is it is a bit expensive! Other than that, very nice facilities
Michelle F. | Overall ExperienceGreat place to store your property!
Jeffrey H. | Overall ExperienceThere is a water leak in front of 1105. The condensation from the air conditioner was over running the drip Pan up in the ceiling.
Tami F. | First ImpressionsVery professional and helpful
Brian W. | First ImpressionsGreat management
Jeffrey C. | Overall ExperienceIf I ever need storage again it will always be with Uhaul.
Mark W. | Overall Experience