Customer Reviews for U-Haul Moving & Storage of Point Loma

9,141 comentarios

3820 Midway Dr   San Diego, CA 92110
(S Of Sports Arena Bl)

(619) 223-2131

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 223-2131

3820 Midway Dr
San Diego, CA 92110
(S Of Sports Arena Bl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
1.0

Your customer service was horrific.. pick up representative was dismissive ,rushing me, and disrespectful.. the guy on my return was disrespectful times ten including telling me “ I don't Fu..ing have time for this “. BAD EXPERIENCE.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

The van had a bunch more paint scuffs and scratches that weren't marked so I had to take a bunch of pictures but other than that the experience was perfect.

Kyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Everything was amazing start to finish.

felix V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
5.0

Café gratis

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

No improvement necessary. Thank you for renting me a new truck it was clean the staff was fantastic. Dave Block

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc C. 
Clasificación:
4.0

Truck transmission switch point is very high, may be sign of wear and

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna S. 
Clasificación:
5.0

The staff was super nice and helpful!

Diane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura Z. 
Clasificación:
5.0

The girl at the counter is a rock star! Very efficient and friendly every time we rent!!

Eric Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajinder C. 
Clasificación:
4.0

The uhaul facility was a little dingy. Clean up the offices and provide better customer service. The uhaul itself was great and the experience of renting it out, getting boxes, returning the uhaul was great.

Ryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

I had an issue with a third party U Haul vendor in my neighborhood. They were very poor in the customer service department. When I went to the Midway location, explained my dilemma, they were incredible! Immediately tended to my needs and gave me the tools I needed to accomplish the task at hand. Kudos to the staff and professionalism at U Haul!

Steve P. 
Clasificación:
4.0

Someone needs to pay attention when a vehicle is dropped off. I had to walk around to find someone.

Alexander P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
3.0

Checkout could have been quicker.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rylea H. 
Clasificación:
5.0

All of the employees are always helpful and very friendly! That includes the check in guys!

Ann J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

Having all your employees be trained to handle situations on & very professional one on one, client, employe UHAUL's finest , RICK at Point Loma's location !!!!!!!! THANK YOU GOD BLESS !!!🙏🏻🎼💫

kelly B. 
Clasificación:
5.0

Davian was goated with the sauce

John B. 
Clasificación:
3.0

ask for John the rep was excellent help us and was understanding , the co worker in the other hand wears a bob marley hat does not know what his is talking about.

Angel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben G. 
Clasificación:
5.0

I think on the weekend you should have more staff to check in people

Ricardo V. 
Clasificación:
4.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert charles Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tapan B. 
Clasificación:
5.0

The service was great and I'm so glad I chose U-Haul! I'll definitely recommend it in the future!

LaMonica P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Birgit W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate B. 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel H. 
Clasificación:
4.0

Disclose fee if you don't check in online prior to picking up ($20)

Miguel Luigi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA B. 
Clasificación:
5.0

Very good help in the morning picking up vehicle

Edmundo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Great staff. Very helpful. First time I rented a trailer and they did all the hooking up and unhooking. It was a great deal and got the job done.

Joseph K. 
Clasificación:
5.0

The guy who hooked up the trailer was top notch, I had a blown fuse he located it and replaced quickly and efficiently. All around a super great guy. Upon return, it was quick and easy. Gracias

Troy W. 
Clasificación:
3.0

Despite being available to help customers, front counter staff mandated signing independently through the phone.

Samantha A. 
Clasificación:
5.0

I thought the people there were professional and had great spirit. My experience was very positive. I will def rent from there again

Byron D. 
Clasificación:
5.0

I have no problem with the pick up location however I'm concerned that the return location is in Santa Anna at 2302 N Grand Ave Santa Anna 92705 is gas gouging I rent a lot for business and personal so I'm familiar with the scale that shows how many Gallons will return you to the original level when rented I was at 1/2 going to 3/4 of fuel the scale clearly says 5.9 gallons to get there well I initially put 6.21 gallons and the needle only moved halfway between 1/2 tank and 3/4 tank I had to put 4 more gallons in to reach 3/4 full and I'm perplexed that I had to overdue a simple thing like replacing the gas because I do this so often I believe the location is taking advantage of the Uhaul customers directed to return to this location unaware of this practice I will call on tomorrow to file a complaint concerning the matter I do have photos as evidence to what I have experienced

TOMMIE F. 
Clasificación:
1.0

The help I paid for through site never came. At location they seemed very disinterested in helping me. They stated that it was a 3rd party and my problem. Then all three got back to Facebook on there phones. Never rent again from there.

Russell K. 
Clasificación:
4.0

Office staff were not as friendly as I usually experience from U Haul. Perhaps they were having a bad day?

Craig B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
5.0

I was charged $10 for fuel. However the needle on the gauge never moved. I was told it had based on the application for the service provider, and a sticker on the dash. Of which did not provide clarity in regards to my fuel usage. I felt this charge to be gratuitous and unnecessary. Essentially it was 25% of the entire invoice. I feel this. nothing more than a subtle surreptitiously money funnel.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia P. 
Clasificación:
5.0

John was incredibly helpful and helped with my first experience relocating. I never drove anything of this size and was nervous. Jose was also very helpful and worked with my schedule, explained everything and even recommended a route. ¡Gracias!

Claudia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis I. 
Clasificación:
5.0

Check-out was smooth and painless. Workers were friendly and quick to help out.

Sohail A. 
Clasificación:
5.0

Dropped off after hours. Drop off went smooth using online process.

Trevor G. 
Clasificación:
5.0

No improvements needed. Team who helped hook up my trailer were fast, super courteous and real pros.

Derrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben M. 
Clasificación:
5.0

Excellent customer service...very happy with U-Haul and your awesome employees...Strongly recommended..Great Job Everything was great!

Cal O. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Reginald F. 
Clasificación:
5.0

Lady at counter was awesome

Enrique E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caleb G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adeeb S. 
Clasificación:
3.0

Mobile pick up should have been much easier. Confirming identity can be done before with calling 2 people rather than at time of pick up. Also, it would be more convenient to have the tank start at full for every customer, rather than trying to match the fuel level at the end of your trip.

Francesca N. 
Clasificación:
5.0

Keep doing what you're doing

Craig S. 
Clasificación:
5.0

Every time I go to this location I'm in and out and everyone is nice .

Leo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle E. 
Clasificación:
5.0

Jesus was a very helpful and kind employee. Knowledgable.

Mary L. 
Clasificación:
5.0

Had a great experience, used it for a short time but everything worked out great

Geran M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mitchell K. 
Clasificación:
3.0

I'm a professional driver first thing I noticed was not being able to adjust the driver or passenger mirrors, there was a lot of play in the steering and the left door was bent causing you to struggle to left it. And last it will help start to start with more than a 1/4 tank

KEVIN S. 
Clasificación:
5.0

Staff was very friendly and helpful. My checkout was super fast and efficient.

Tracy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey F. 
Clasificación:
5.0

I wanted to say that when I was at the counter there was a help young woman by the name of Kendra. A very rude and angry customer, who was upset because he had not been able to figure out how to upload his license, was extremely rude and threw his license card at Kendra and it was very offensive. Kendra did the right thing by acting professionally throughout the whole process.

Max H. 
Clasificación:
4.0

Access/parking a bit tight. Folks were great there. Vehicle clean and ready on time.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johanna V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tereasa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

james K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rainer B. 
Clasificación:
5.0

I can't think of anything to improve. Your employees were sooo helpful. They solved problems on the spot and made my experience so easy and quick. You've got great employees!

Laura D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lauren E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K.  |  First Impressions 
Clasificación:
4.0

The teams at both pick band drop off were beyond excellent. Friendly, kind. The Santa Clarita location was clean. The person signing up up was so great. Her crew not so much. Seems she was doing everything. I would hire her, but not the crew...stand around do least amount of work impression. The San diego drop off Point Loma crew were so great, I mean excellent! Greeted with smile, beyond helpful. I would hire them, they were that good...in other words....keep them! Except for app check in, UHaul on this trip exceeded expectations.

Ken D.  |  Online Move In 
Clasificación:
2.0

I can't access my unit. Using the access code it says my account is suspended. I went to the manager Alan who tried to help but there was nothing he could do to help. If there was he would have done it.

Paul C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

Staff at this location are all very friendly, helpful and knowledgeable.

Karen K.  |  Overall Experience 
Clasificación:
5.0

Amazing staff. Very friendly and helpful.

Karen K.  |  First Impressions 
Clasificación:
5.0

The staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello

Whitney C.  |  First Impressions 
Clasificación:
4.0

Very friendly and helpful.

George D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rashanda l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H.  |  First Impressions 
Clasificación:
4.0

Overall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.

Andreas B.  |  Overall Experience 
Clasificación:
5.0

Robin es muy amable todos los trabajadores son muy respetuosos y amables

Claudia V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANIE O.  |  Overall Experience 
Clasificación:
5.0

Very helpful

rashanda l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tom s.  |  First Impressions 
Clasificación:
5.0

Please don’t change a thing.

Michael B.  |  First Impressions 
Clasificación:
3.0

Only 2 members of the staff were helpful and friendly. The manager was not one of them.

Angela G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lydia m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Salina a.  |  Overall Experience 
Clasificación:
5.0

Unfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.

robert b.  |  Overall Experience 
Clasificación:
5.0

The entire staff, especially Dalton, was awesome!

Roger K.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful and professional. Great experience!

Jamie M.  |  Overall Experience 
Clasificación:
4.0

Everything was fine.

Beverly Susan H.  |  Overall Experience 
Clasificación:
5.0

The girl that took care of me was so nice and helpful.

Norma T.  |  First Impressions 
Clasificación:
4.0

These guys were great all around. Fast friendly service.

JAMES K.  |  Overall Experience 
Clasificación:
4.0

Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small

DAVID H.  |  Overall Experience 
Clasificación:
5.0

Very friendly service and easy!

Carol F.  |  First Impressions 
Clasificación:
4.0

Great experience with a very good staff of employees.

Fred M.  |  Overall Experience 
Clasificación:
5.0

Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Joseph J S.  |  First Impressions 
Clasificación:
5.0

The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!

Amber H.  |  Overall Experience 
Clasificación:
5.0

The employees provide excellent service. They went above and beyond what was necessary to help me. I'm so grateful for them!

Courtney N.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Top notch customer service. Nico was great!

Amber H.  |  First Impressions 
Clasificación:
5.0

Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!

Caitlin D.  |  First Impressions 
Clasificación:
5.0

Great staff....thank you

Gregory B.  |  Overall Experience 
Clasificación:
2.0

Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...

crystal a. | Reservación
Clasificación:
5.0

We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.

Samela S.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service.

MICHAEL M. | Reservación
Clasificación:
3.0

I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.

Molly L.  |  Overall Experience 
Clasificación:
1.0

Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit

Johnathan M.  |  Overall Experience 
Clasificación:
1.0

staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.

Randy s L.  |  Overall Experience 
Clasificación:
5.0

No comments

Gail D R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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