Customer Reviews for U-Haul Moving & Storage of Point Loma

8,947 comentarios

3820 Midway Dr   San Diego, CA 92110
(S Of Sports Arena Bl)

(619) 223-2131

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 223-2131

3820 Midway Dr
San Diego, CA 92110
(S Of Sports Arena Bl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went great and they were all nice people

Mike B. 
Clasificación:
5.0

Wonderful

JOHN B. 
Clasificación:
5.0

Great thank u.

ALEX V. 
Clasificación:
5.0

Everyone also helpful kind and courteous don't change a thing. Thank you so very much for the excellent service.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

Everything and everyone was great. Thank you.

Troy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PEGGY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY G. 
Clasificación:
2.0

Changed location on me last minute and got charged , forgot equipment etc…

pierce M. 
Clasificación:
5.0

Excellent, friendly, and helpful employees.

JEFFREY L. 
Clasificación:
3.0

van was clean. we fixed a non-mechanical issue in the bay area. the van was not comfortable. handling was okay except for the brakes.

TRACY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIOT H. 
Clasificación:
5.0

Staff was super nice and the lady that helped me was funny! The gentleman that hooked up the trailer was very efficient.

Warren L. 
Clasificación:
5.0

Always a great experience, dalton is very helpful, and knowledge.

Jose L. 
Clasificación:
5.0

Local Rentals, should improve with the wages. But other than that Excellent Service.

FRANCISCO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

When I visit this location, the guys outside accomplish the connection while I'm completing the transaction in the office. This location is so on top of things that improvement would be difficult. It's pretty close to perfect!

Salvatore G. 
Clasificación:
5.0

I run a staging business so on small jobs I rent a 10' truck from Midway location. The entire crew are professional, friendly, and helpful.

RENEE B. 
Clasificación:
5.0

The people at the pick up location were friendly, polite and helpful.

Ruth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISRAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana H. 
Clasificación:
5.0

Manager/Owner and his staff were very friendly.

Mark D. 
Clasificación:
5.0

nothing, it was great experience. good people

ROBERT M. 
Clasificación:
5.0

So very helpful on how to drop off . Thank you

Harold L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Extraordinario servicio al cliente

JONATHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelly T. 
Clasificación:
5.0

Very good experience

TASHA B. 
Clasificación:
5.0

Guys are friendly and seem to enjoy what they do. Great to see people have some fun at work and smile.

RAY D. 
Clasificación:
5.0

Excellent service and highly recommended. Have had 5 rentals with this location in last 6 months

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

I enjoyed my Uhaul experience! Also, it would be good to notify us to have someone to call for reference at the time of acquiring the vehicle, per what was stated/given in person today. I scheduled the vehicle yesterday, then went in this morning to use the vehicle.

SCOTT J. 
Clasificación:
2.0

The auto transport left turn signal did not work. The left brake light did not work. We only needed it for 1 day or 24 hours and it was returned within 25 hours and we still got charged 3 days. Very dissapointed.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLIN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRISTEN L. 
Clasificación:
1.0

i was promised that i would get 10 miles credit because the location where i need a 26 foot truck was not there. So i had to drive 10 miles each way and didn't get the credit

OLEG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BASEM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
1.0

Be more transparent about one way trailer costs leaving California instead of price gouging to take advantage of a military family who has to move for orders.

MATTHEW W. 
Clasificación:
1.0

Had so much trouble

THRESIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
3.0

The level of customer support can be improved by having staff rather than one person at the counter telling customers things can be done on the phone.

JUNYOUNG H. 
Clasificación:
3.0

No issues.

Peter S. 
Clasificación:
5.0

Gracias

JUAN G. 
Clasificación:
5.0

Great customer service. Staff is always accommodating and appreciative.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE M. 
Clasificación:
5.0

Staff was friendly and you can see that they work well together! I recommend this location to anyone! Awesome

ROSE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan A. 
Clasificación:
5.0

Stellar service. They got me and out in no time.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick H. 
Clasificación:
5.0

Dalton, Andy and the whole team are amazing!

SALVATORE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison T. 
Clasificación:
4.0

The teams at both pick band drop off were beyond excellent. Friendly, kind. The Santa Clarita location was clean. The person signing up up was so great. Her crew not so much. Seems she was doing everything. I would hire her, but not the crew...stand around do least amount of work impression. The San diego drop off Point Loma crew were so great, I mean excellent! Greeted with smile, beyond helpful. I would hire them, they were that good...in other words....keep them! Except for app check in, UHaul on this trip exceeded expectations.

Ken D.  |  Online Move In 
Clasificación:
3.0

Your app sucks. what should be a 10 min checkin and or checkout took 40 min to check in and 30 min to check out. It was horrible. Much of what is requested for check in could have been asked from the customer before getting to the destination and or done on computer. The uploads were horribly slow

anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

POLO S. 
Clasificación:
2.0

I can't access my unit. Using the access code it says my account is suspended. I went to the manager Alan who tried to help but there was nothing he could do to help. If there was he would have done it.

Paul C.  |  Online Move In 
Clasificación:
5.0

Super fast!

JAMES L. 
Clasificación:
2.0

My reservation was moved to this location. Then it got moved to a different kind of reservation. I had to call into the help center and they told me I would receive a call from the location to reconfirm and answer any questions (this is my first time using uhaul) I didn't receive a call but the next day when I showed up the representative told me they changed the “type” of my reservation because sometimes they “get busy.” I believe that can happen but at the time no one was in there and they again said I can just use my phone. I asked to be helped because again first time doing this. They did the process etc and I was told to make sure I did the car check out before I left. They did not walk out and explain what Damage is or isn't . Also it was so hard to upload photos of damage that didn't have a “x”. Overhaul very frustrating. The saving grace was Another gentlemen named Dalton I believe was his name saw that we were having issues and did a “walk around with us” explained what to take a photo of etc. He was so friendly and professional and answered any questions we had . To be honest we felt like a bother to everyone else in the office but him . Also the car had white dog hair all over it. I know it's a work car but this was a prepping error.

ALISIA D. 
Clasificación:
5.0

The location and the people were great. Your app is broken and wouldn't load the site to complete my rental. It almost worked in a browser, but your online associate failed my verification even after uploading my license because the expiration date says “military” - my license doesn't expire because I'm active duty. Rather than working with me, he just closed the chat window and kicked me out of the system. The associates in the store were more than happy to help though. When returning the truck, your system was apparently down for your staff even, so they couldn't actually check the vehicle in and couldn't give me a receipt. So, great local customers, but terrible distance support and software.

AUSTIN D. 
Clasificación:
5.0

Not a thing!

MARK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

Awesome customer service

JOSE GUADALUPE R. 
Clasificación:
5.0

Great Customer Service

VIVIAN E. 
Clasificación:
5.0

All the staff on site that day were courteous, knowledgeable, and efficient. I don't think I have ever had this fast of a transaction at any other u-haul I've ever used. I could tell based on the communication between the inside employees and outside employees that there was a great team dynamic at this location. This team deserves a bonus!

ANGELI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus P. 
Clasificación:
5.0

Extraordinario servicio al cliente

ALMA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Very nice place. Could use a phone number posted somewhere. It was not possible to reach anyone at this store the next day. The phone number listed goes to a call center. I couldn't reach anyone at the store.

Clemens H. 
Clasificación:
5.0

The Lady that checked me in is great at customer service. She has helped me before and is always courteous and professional. She is a keeper.

Ricardo D. 
Clasificación:
2.0

Trucks with all parts functioning properly. Gas gauge broken, very stressful experience

MELISSA W. 
Clasificación:
5.0

Your inside counter fellow made certain I was directed to the appropriate return spot, given the compact space allowed them in this busy area. Your return guy did a nice job of inspecting the trailer and unhooking.

Phillip H. 
Clasificación:
5.0

Uhaul on Midway Drive in San Diego, California are absolutely fabulous, they are efficient, friendly, and provide excellent customer service!! Thank you all, your services and friendliness are very much appreciated!!!

VIRGINIA T. 
Clasificación:
3.0

Truck had 108000 miles on it, so Smelled like it someone had been living in the cab of truck. Ignition key stuck in off position and the transmission felt like it was not shifting properly. Otherwise got me back and forth the 21 mile round trip. Wouldn't want to be in it all day though.

WILLIAM B. 
Clasificación:
5.0

Good customer service

Candace D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

Staff were very kind and efficient !

Catherine C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Liliana G. 
Clasificación:
5.0

Extremely quick drop off! Was there less than 5 minutes! Great service!

DOUGLAS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah G. 
Clasificación:
5.0

Continue to be customer friendly.

William K. 
Clasificación:
5.0

The Uhaul reps were friendly, professional, and fast.

Joseph M. 
Clasificación:
5.0

The personnel was very nice and smiling and made the process fast and easy.

PAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHIE L. 
Clasificación:
5.0

Phone app a bit difficult for this senior, but the people there were wonderful and very helpful.

donna B. 
Clasificación:
3.0

The trailer smelled of food and trash. It was littered with newspaper and food.

Adan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel R. 
Clasificación:
4.0

Great customer service! Thank you

margele G. 
Clasificación:
4.0

The 20 ft. box truck steering was far below average. It took a lot of steering wheel movement to maintain the vehicle in the lane. The check engine light came on after filling up with gas after driving 15 miles. The light remained on the entire 340 mile trip. From the smell, probably an oxygen sensor.

Ted L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alysa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K.  |  First Impressions 
Clasificación:
5.0

Staff at this location are all very friendly, helpful and knowledgeable.

Karen K.  |  Overall Experience 
Clasificación:
5.0

Amazing staff. Very friendly and helpful.

Karen K.  |  First Impressions 
Clasificación:
5.0

The staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello

Whitney C.  |  First Impressions 
Clasificación:
5.0

Please don’t change a thing.

Michael B.  |  First Impressions 
Clasificación:
5.0

The entire staff, especially Dalton, was awesome!

Roger K.  |  First Impressions 
Clasificación:
5.0

The girl that took care of me was so nice and helpful.

Norma T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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