Customer Reviews for U-Haul Moving & Storage of Point Loma

Rating:

5.0

All good...

Rating:

3.0

Increase the size of the fine print. Couldn’t see it even while i had my glasses on. (About mileage/fuel)

Rating:

5.0

Customer service wac Excellent. Only complaint was that the outside of the truck was muddy.

Rating:

4.0

It's been 3 hrs since I returned the rental and I have not received a receipt for the charges yet!!

Rating:

4.0

PLEASE! Update your app so that it stores the drivers license and other info. It is horribly frustrating to stand in the line in the store and have to scan, etc. We rent frequently, the info is always the same!

Rating:

5.0

Excellent. Could not have received any better service.

Rating:

5.0

THE REPRESENTATIVE AT THE FRONT DESK IS A MASTER IN MULTI TAKING. HE WAS TEMPORARILY SHORT HANDED, BUT HE CONTINUED TO CHECK IN 3 PEOPLE AT A TIE, ON THREE DIFFERENT MONITORS. VERY IMPRESSIVE.

Rating:

2.0

Truck belts were hissing, molding missing from driver side window frame, only 1/4 tank of fuel. Had to do mobile return since no attendant would check me in. Very unacceptable service and equipment.

Rating:

5.0

Super easy pick up and return.

Rating:

4.0

Check in guys were awesome.

Rating:

4.0

Trailer was muddy outside

Rating:

2.0

Small, difficult parking

Rating:

5.0

very smooth and easy to drop off.Thank you.

Rating:

5.0

great staff and great truck. thank you for making it easy, enjoyable and affordable!

Rating:

5.0

Midway drive, San Diego sports arena location is 5⭐. Outstanding staff.

Rating:

2.0

I’m a bit frustrated. I just received. Y receipt for the vehicle rental of 14hrs or so and I was billed for the mike of course totally acceptable but billed a 65$ cleaning fee aswell! The cab was spotless the cargo space was spotless minus the few of 24 blankets being poorly folded up. The vehicle had over 100xxx miles in it and had extremely loose steering. Over all disappointing to see a 65$ cleaning fee being added on top. Would like some form of a resolution to this

Rating:

2.0

had to stand outside in rain to “check out” and it’s hard to turn in and out of the location because of where it’s located

Rating:

5.0

I feel that all trucks need to be well maintained and serviced and any mechanical issues need to be fixed. The truck i rented out the alignment was really off and honestly someone else that uses it is going to get into an accident. Also I'm glad I got the insurance on it. But overall everything was grate and price was right and customers service was good but it could be better.

Rating:

5.0

I had a storage unit there for four years. There was never a problem everyone there is amazing.

Rating:

5.0

Poor signage for key drop on after hours return

Rating:

5.0

Maybe customer service at the desk. Seemed in a rush to get rid of us.

Rating:

5.0

Very professional friendly staff , they walked me through process quickly and efficiently .They made the rental process go very smoothly.All my questions and concerns were addressed and thoroughly explained entire process and all my options to me . I would definitely recommend this location again !.

Rating:

2.0

My reservation was at 9:30am. I arrived at U-Haul at 9:45 am right away the called to see I was coming I told the staff yes so I appreciated that but when I got there the wait was long to check in. And when we discussed if there was something small because I was helping a family member and didn't know how much stuff she had until I went to her storage to check it out there was no flexibility at this location and a little rude also when we finally got the truck the gas in truck was low. Not to where it said it was at so when we went into tell them the line again was long no one to ask without waiting for another 30 min. The reservation said there will be credit if you but gas in but why wasn't there enough gas before we get credit not great service so no I won't be recommending this location.

Rating:

4.0

Quick visit. Not much to rate

Rating:

5.0

I had to do an emergency move and everyone at my u haul location, everyone on chat, and everyone who took my calls were amazing understanding friendly warm and helpful. I would not have been able to retrieve our belongings without you. Thank you.

Rating:

4.0

Great service on time and efficient

Rating:

5.0

Everything perfect. Thank you so much.

Rating:

5.0

Quick , prompt and easy process

Rating:

1.0

Uhaul was completely empty on pickup. With gas light on.

Rating:

5.0

The beat rate guarantee is a little confusing. I couldn't understand why my rate was so different at first. But once I understood I was grateful for it

Rating:

5.0

Very easy online order and pick up. Staff knowledgeable, helpful, and pleasant.

Rating:

5.0

Very easy to rent at this location. The crew is on the ball and using the app is well implemented here. This location is my first choice.

Rating:

5.0

Nothing! The service people were friendly and efficient. I needed an extension for my rental and it was granted immediately. The paperwork was complete and the pricing was as quoted per the website. Easy!

Rating:

5.0

Amazing customer service. Very organized team.

Rating:

5.0

I made a reservation on the phone with corporate to have some towing wire work done. The actual store called me about my appointment. I told him I needed to cancel and when I placed they would only hold my card for the reservation. The person at the store said they charged my card for the total. He reversed the charges.corporate needs to make sure they understand the process.

Rating:

1.0

We made our reservations in the store. The pick up time was changed 3 times not by our choice. The pick up location was changed 3 times. The car dolly was broken so we had to change to a car hauler. After we completed paperwork, it was accidentally charged to another customer so we had to redo it. The app does not work well. We picked up our truck first. Later came back for the car hauler. First they told us we already got it. We said no we told you we would be back at 1. Then he said it was canceled but we said no, we didn’t. So he said he would fix it. In the end the man’ said he was sorry and helped us load our car on the car hauler. Also, the appointment center never called the day before. We received a text that said we would receive a call before 5. We were panicking and called ourselves close to 5 as we were driving to the u-haul to work it all out.

Rating:

5.0

Everyone working at this location was knowledgeable, helpful, and friendly. The entire process from check-in to return went smoothly. Great job! Thank you.

Rating:

4.0

After I arrived to pick up the van I rented for 3 hrs., I was given a price that twice what the advertised rate of $19 per day, not to mention the additional 1/4 tank of gas ($15) I paid for when I returned the van, which I wasn’t credited anything. I returned the van within 2.5 hours and considered this interaction “false advertising”! The staff were very professional and helpful and I don’t blame them, but this type of “bait and switch” should be illegal and unlawful!

Rating:

1.0

not only where the employees rude and unprofessional they said personal information about customers on the speaker phone which is an invasion of privacy also the uhaul smelled extremely awful! horrible customer service!

Rating:

2.0

Truck smelled of urine, was told that i have to purchase a lock and the guy recommended a lock that didnt fit (did not realize it until I went to try it on which was well after i left the lot).

Rating:

4.0

I was surprised to find out at the front desk that a second contact is required for rental given that during the online reservation that piece of information was not mentioned. Also, the utility dolly wheels were worn out.

Rating:

5.0

To be honest having the customer service call center is really efficient, allowing the people at the on-site stores to focus on other matters, quick and easy booking updates and checking out and then, all the stuff are amazing call center and on site enjoyed this rental as I have in the past everybody deserves raises!!!

Rating:

5.0

Friendly staff

Rating:

5.0

The gentle men who helped me were very nice professional and took care of me in a timely fashion and gave me the best customer service I could have ever asked for!!! Thanks U-HaiL.

Rating:

5.0

The U-HAUL crew worked very hard and finished the hitch installation ahead of schedule. This was nice because I needed to stay while the work was being performed. Also, the crew was very personable and I enjoyed my time talking with them while they installed the hitch. This location and crew are my 1st choice whenever I need U-HAUL's services. I highly recommend this location.

Rating:

5.0

Great service

Rating:

5.0

Jesus was extremely helpful. Great customer service.

Rating:

3.0

counter check-in was slow, only one person on the front counter but overall average service

Rating:

5.0

I would like to add, Randy and his coworker from Your Best Movers did an excellent job loading and unloading. They were fast and efficient, professional, offered great customer service, and even offered to assist with setting up furniture. Overall, great job!

Rating:

5.0

Employees very friendly and the hitch install was seamless and quick! Very professional.

Rating:

5.0

They were ready when I needed to pick and drop off was a breeze too. The app helped with checking in First time I had used

Rating:

5.0

Always clean

Rating:

5.0

The staff is always super helpful and understanding of situations. Had a great experience getting help with the storage unit. Everything went really smoothly and the staff was able to help me with the month special. Great guys working there.

Rating:

5.0

I tried to call and speak with Rick whom kept calling me but when I would return his call with the number her provided ok n my voicemail was wrong. And I had to relocate to another state but could not utilize my app. I'm so no longer need my rental

Rating:

5.0

Whenever I needed assistance, anyone I asked helped me . The place and staff are great.

Rating:

2.0

Person helping in the office made several mistakes and cost me a lot of time.

Rating:

5.0

Lots of help! Very nice staff!

Rating:

1.0

To begin with, the exorbitant fee of $165 per month for the smallest storage locker is outrageous. Moreover, the lack of assistance on-site adds to the frustration, and I found myself in a predicament when I got trapped in the parking lot due to a poorly placed truck. In addition, I opted for a Ubox rental, where the reservation process involves specifying both pick-up and drop-off locations. However, the initial quote only covers pick-up and storage, conveniently omitting the drop-off fee. This deceptive practice led to my moving cost doubling unexpectedly. This misleading approach is especially disheartening given the already significant expenses associated with moving. The situation worsens as they establish a separate reservation using the card details from the original reservation and automatically charge it. Opting for a local moving company seems like a more reliable choice compared to falling victim to the practices of these unscrupulous corporate entities.

Rating:

2.0

In the past, office staff at Point Loma Uhaul were very grumpy with my son Jacob who desperately needed to access storage but was often denied without paying an extra $20, even though my auto draft payment went through each month for $125 for a teeny tiny unit I have moved my items to a much larger unit at a different company for $100 per month. It is also climate controlled. Will never store with U-Haul again.

Rating:

3.0

+ very expensive for the tiniest unit, ++ at move out I was denied -prorate- customary for this industry and I want my money back for the days I haven t used the unit +++ and I was asked do u want to keep the 'lock' which apparently I paid for too .. instead of that heavy lock I could have brought my own

Rating:

5.0

Very friendly Employees Thank you👍👍

Rating:

5.0

Great service!

Rating:

5.0

Very nice

Rating:

3.0

While over the phone I asked if there was a storage room as a big as the 10 ft truck and was told yes. To my surprise when opening the storage it was not as big. Luckily I was able to put most of my items in with great difficulty.

Rating:

1.0

I came months ago with a small balance due. The manager, the dreaded man with a horrible attitude wouldnt let me pay in full and cut my own lock. I could not afford the locksmith at the time and since the bill doubled. Now i was left with a $945 bill which i could not pay, had to settle and only by the support of Rick was able to keep my moms belongings. I have paid over $5500 in bills to this uhaul and was treated so poorly im left with a negative impression about this facility and can never use uhaul again. I was told i could remove the items by 10pm. The same dreaded man came back ,with a dog , smelling like marajuana telling me i had to be out by 8:30 or "as soon as he felt like it". The same man doubled my bill and completely ruined my understanding of customer support. If anyone pays for a unit for 5 years, balance ready in hand, i think they deserve the support to fix the situation right then. This man was horrible and ended up costing uhaul an immediate payment and closing and instead created a long settlement. Nobody benefited from his horrible customer service skills and he should be fired immediately. How many customers has he done this to? I will be following up on this review personally as i have no intention to leave any past dues unpaid. I just want to make sure nobody else has to ever deal with the situation i had. Im so sorry for who ever reads this but i hope it gets back to the dreaded man at the point loma uhaul. He is a disgrace to the local community has no belonging in any managerial role.

Rating:

5.0

I guess you security is broken so I can only access during business hours, but your staff ( John) was fabulous on and beyond, very friendly extremely helpful! Just fix your access gate!

Rating:

5.0

great staff, the guys were very helpful and accommodating!

Rating:

4.0

Alan, John were amazing

Rating:

4.0

The teams at both pick band drop off were beyond excellent. Friendly, kind. The Santa Clarita location was clean. The person signing up up was so great. Her crew not so much. Seems she was doing everything. I would hire her, but not the crew...stand around do least amount of work impression. The San diego drop off Point Loma crew were so great, I mean excellent! Greeted with smile, beyond helpful. I would hire them, they were that good...in other words....keep them! Except for app check in, UHaul on this trip exceeded expectations.

Rating:

2.0

I can't access my unit. Using the access code it says my account is suspended. I went to the manager Alan who tried to help but there was nothing he could do to help. If there was he would have done it.

Rating:

5.0

Staff at this location are all very friendly, helpful and knowledgeable.

Rating:

5.0

Amazing staff. Very friendly and helpful.

Rating:

5.0

The staff at your midway location were amazing. I was already having a ruff day when I went to rent the uhaul. The staff there were so incredible that they totally turned my mood around. The went above and beyond to accommodate me. They interacted well together and provided some of the best customer service I've r er received in a very long time. Uhaul is lucky to have those two individuals working for there company. I even end ed d up renting a storage at that location because of your staff there.thank you so much. Sincerely whitney costello

Rating:

4.0

Very friendly and helpful.

Rating:

4.0

Overall a really great experience. Robin and Jeremy did everything to make sure I was taken care off and found a great spot for my moving out for the trailer. Dalton was the one really going above by helping position the trailer just right and making sure I didn't have to cross the incoming truck lane. I would recommend others the facility and going with u-haul as their storage and moving supplies solution.

Rating:

5.0

Robin es muy amable todos los trabajadores son muy respetuosos y amables

Rating:

5.0

Very helpful

Rating:

5.0

Please don’t change a thing.

Rating:

3.0

Only 2 members of the staff were helpful and friendly. The manager was not one of them.

Rating:

5.0

Unfortunately I’m in a wheelchair and getting around the rolling stairs, without a friend with me, was sometimes problematic.

Rating:

5.0

The entire staff, especially Dalton, was awesome!

Rating:

5.0

Everyone was very helpful and professional. Great experience!

Rating:

4.0

Everything was fine.

Rating:

5.0

The girl that took care of me was so nice and helpful.

Rating:

4.0

These guys were great all around. Fast friendly service.

Rating:

4.0

Wish there was a dedicated driveway entrance off sports arena blvd seams the trailers randomly block one of the two entrances. Parking spots by the storage units are small

Rating:

5.0

Very friendly service and easy!

Rating:

4.0

Great experience with a very good staff of employees.

Rating:

5.0

Storage Areas are very clear, good lighting. Staff very friendly and helpful. My only issue was having to wait in line at the front rental desk. There was one gentlemen working the front desk.

Rating:

5.0

The checkout process was efficient. The office was busy but Dillon did a great job of greeting me & letting me know he would be right with me. Nico checked me out of my unit and was great also!

Rating:

5.0

The employees provide excellent service. They went above and beyond what was necessary to help me. I’m so grateful for them!

Rating:

5.0

Everyone was so helpful and friendly. Checking in for my storage unit was efficient. Top notch customer service. Nico was great!

Rating:

5.0

Moving to CA from TN has been extremely stressful and overwhelming, thank you for making this process quick and easy!!

Rating:

5.0

Great staff....thank you

Rating:

2.0

Staff was very helpful but very under-manned. Ended waiting to be helped for 50 minutes. You should send more workers to this location...

Rating:

5.0

We had a very good experience here, the facility felt safe and clean, all of the employees who we encountered were great.

Rating:

1.0

Horrible customer service.

Rating:

3.0

I was charged for an extra day with my trailer when I had brought it back 3 days early. I called four times trying to get reimbursed, each time I told that the manager would contact me. He never did.

Rating:

1.0

Absolutely terrible I was being charged for whole other month after I had canceled. I live 2 states away. Only person who helped me called me directly to fix the problem and properly close out my unit

Rating:

1.0

staff was unhelpful,slow and agitated. will never use again. Guy with beard seemed to enjoy being mean.