Comentarios de los clientes para U-Haul Moving & Storage of Pocatello

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Pocatello

Clasificación general:

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Jessica C. | First Impressions |
Clasificación:

Upon Drop-off, I had to call a friend to come and help me take the trailer off my truck hitch. There was no way I could have lifted the trailer by myself.

LANCE G.
Clasificación:

El cliente no dejó un comentario.

Christine S.
Clasificación:

I feel that each truck should have a pair of snow chains in the vehicle. I had to purchase a pair of snow chains for $100 for the 15' truck I rented or we wouldn't be about to pass. I have no need for these snow chains I purchased.

Devyn W.
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El cliente no dejó un comentario.

Ken B.
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El cliente no dejó un comentario.

PIKA C.
Clasificación:

Thank you for calling me back, and correcting the service. Much appreciated. When a company goes above and beyond to make the customer happy and fix the problem well I give uhaul 5 stars ! Thank you again for helping me .

Michael B.
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El cliente no dejó un comentario.

RICKIE L.
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El cliente no dejó un comentario.

ASHLEY M.
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El cliente no dejó un comentario.

Loren L.
Clasificación:

The windows and mirror where so dirty you could not use them!! The cab and back of truck where barly clean.

Timothy F.
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El cliente no dejó un comentario.

Richard T.
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El cliente no dejó un comentario.

James D. | First Impressions |
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Very helpful! Well use again, both an employee and manager were working at 5pm on 10/27 and went out of their way to help us! Really grateful to those two.

DEVON B.
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El cliente no dejó un comentario.

DAVID M.
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El cliente no dejó un comentario.

Jennifer O.
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El cliente no dejó un comentario.

Gregory P.
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El cliente no dejó un comentario.

Douglas F.
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El cliente no dejó un comentario.

KURINO A.
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El cliente no dejó un comentario.

Justine G. | Overall Experience |
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The only thing I would have liked was a trash can in the building. It would have helped with clean up when no one out.

DAVID M.
Clasificación:

El cliente no dejó un comentario.

John M.
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Have your staff wear COVID masks when interacting with clients. Not one of the staff I dealt with wore a mask, despite Idaho have extremely high rate of infection.

Maria E.
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Not treat me like a Criminal.

Victoria M.
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El cliente no dejó un comentario.

Dustin E.
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El cliente no dejó un comentario.

Daniel H. | Overall Experience |
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El cliente no dejó un comentario.

GARY S.
Clasificación:

Rogan, Greg, & Jason were very professional, knowledgable,and, helpful. Nicely done guys!

SANDRA T.
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Clerk was very helpful. Ask how everything went. Was very concerned about the truck and our safety. Did apologize on behalf of uhaul.

Daniel m. | Overall Experience |
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Helpful staff - Love the free month too

Jennica R. | Overall Experience |
Clasificación:

Not having the option to prorate the unit seems a little ridiculous. My business had to store other property and we had to wait 30 days before we were able to remove it. The 30 days happen to land on a weekend so instead of paying 1 day of prorated rent I had to pay the entire month FOR 1 DAY! I will never use this service again.

TEYAH H.
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El cliente no dejó un comentario.

Gary W.
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El cliente no dejó un comentario.

Nick D.
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El cliente no dejó un comentario.

FREDERICK K.
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El cliente no dejó un comentario.

Charyl P.
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El cliente no dejó un comentario.

James R.
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I was told they would not run my card and I could pay cash when I came back. The manager ran my card and it overdrafted my account and cost me an extra $ 98.

Roger S.
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El cliente no dejó un comentario.

Greg A.
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El cliente no dejó un comentario.

Julie R.
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El cliente no dejó un comentario.

shawn P.
Clasificación:

El cliente no dejó un comentario.

kyle M.
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El cliente no dejó un comentario.

JEFFREY S.
Clasificación:

Jason helped me. He was extremely patient, professional, and helpful; this was my best customer experience at U-haul.

KATELYN B.
Clasificación:

Store was clean and the front desk person nice.

Terry D.
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El cliente no dejó un comentario.

Keela W.
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The guy who helped me was very nice and quick.

Thomas M.
Clasificación:

Make sure they did a full inspection on your truck before renting a truck from them. They rented out a truck with a blown out tire and another tire was about to also be blown out. We live 3 blocks away from this location, we loaded our uhaul with all our things and then headed out of town, we got less than a mile away and the whole truck was wobbly. Pulled over at the gas station to find the inside right tire completely blown out, literally shredded. We did not drive more than 20mph nor even go mile, so basically someone didn't do their job and put our lives at jeopardy as we were about to drive freeway 280 miles to Boise. And then we waited 2 hours for roadside with kids and pets making us drive thru the night, as we busted our butts to avoid that exact thing. We spent $475 to rent a truck and then we got this. I understand a nail in the tire but giving us a uhaul with a bad tire before we drive 280 miles is simply unheard of. I hope uhaul makes this right in compensation and the safety of their customers.

david l. | Overall Experience |
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Very overpriced.. I moved to stg unit that was half the price and twice as big

Michael M.
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El cliente no dejó un comentario.

Ammon B.
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El cliente no dejó un comentario.

Kyle S.
Clasificación:

good service as usual

Robert A.
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Only thing they could have done was clean the bugs off of the windshield. Other than that everything was great.

WILLIAM MICHAEL L.
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Kind and friendly

JACKIE Y.
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El cliente no dejó un comentario.

Jonathan F.
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El cliente no dejó un comentario.

Patrick O.
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This is my third truck I've driven from Houston to Pocatello. They are very caring and professional always. Very impressive!

Kafira S.
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El cliente no dejó un comentario.

JAMES H.
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Quick check-in and removal of trailer. Very friendly.

Michael B.
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El cliente no dejó un comentario.

Douglas B.
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El cliente no dejó un comentario.

Jamal S.
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Friendly helpful young gent helped me with checkin and I just had to wait for him to disconnect and I was on my way.

Shon P.
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El cliente no dejó un comentario.

Jason P.
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El cliente no dejó un comentario.

William L.
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El cliente no dejó un comentario.

Shay J.
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Wonderful staff at both facilities and very good and reliable equipment 10/10 will end up using again

Stephanie L.
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El cliente no dejó un comentario.

jarod h. | Overall Experience |
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pretty good

Cassandra C. | Overall Experience |
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El cliente no dejó un comentario.

Michael B.
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El cliente no dejó un comentario.

dottie G.
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El cliente no dejó un comentario.

SEQUOIA D.
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El cliente no dejó un comentario.

Rodney S.
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Clean the truck windows.... inside and out. Truck was clean, but windows were really bad!!

Douglas J.
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El cliente no dejó un comentario.

KRISTA W.
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Our truck had Trash and some kids toys in the jockey box. With Covid I would've just assumed it would've been more cleaned out and wiped down for the safety of everyone

Jerry S.
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They did a really good job. Very knowledgeable on how to pack.

Graham F.
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El cliente no dejó un comentario.

Shay L. | Overall Experience |
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Was well secured. Customer service was great! Even had carts to use.

Jesse W.
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El cliente no dejó un comentario.

Nathan N.
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El cliente no dejó un comentario.

JAMES W.
Clasificación:

When send out report need to make sure they can be opened. Did not get receipt when paid by credit card.

James B.
Clasificación:

1) I thought I was scheduling a car "dolly" and when I got there it was a trailer because the dolly was broke and needed a part. We hooked up the trailer and one of the trailer lights was not working. Had to hook up another one which worked. To top it off when I drove the car up on the trailer I could not open the doors to get out. Once I crawled out of the window, of course I could not roll the window back up. Luckily I was only going 60 miles. Should probably let the customer know what is involved after loading a vehicle.

Richard E.
Clasificación:

El cliente no dejó un comentario.

Monte G.
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El cliente no dejó un comentario.

DAVID G.
Clasificación:

El cliente no dejó un comentario.

Gilbert S.
Clasificación:

El cliente no dejó un comentario.

Isaiah B.
Clasificación:

Once again Rogan went above and beyond to help us out. Like I said before we will only rent from him when in Pocatello. Thanks for taking care of us and our son with his move this time in town.

TYLER S.
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El cliente no dejó un comentario.

Sue F.
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El cliente no dejó un comentario.

SAMIP H.
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El cliente no dejó un comentario.

Edith V.
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El cliente no dejó un comentario.

David A.
Clasificación:

quick check in

Steven L.
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El cliente no dejó un comentario.

GREGORY K.
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El cliente no dejó un comentario.

Charlotte B.
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El cliente no dejó un comentario.

Felicia A.
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It was great and easy process. The employee was knowledgeable and very helpful

Dale K.
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El cliente no dejó un comentario.

Derk D.
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El cliente no dejó un comentario.

KIRSTEN P.
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El cliente no dejó un comentario.

BLAKE C.
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Very helpful getting our fuses fix so the ligjts would work on the trailer.

Anthony C.
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El cliente no dejó un comentario.

SYLVIA C.
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El cliente no dejó un comentario.

Floyd E.
Clasificación:

El cliente no dejó un comentario.

Jason R.
Clasificación:

Rogan is very helpful and we will rent from every time we need a vehicle! He's professional and knows what he is doing! He was efficient.

ethan W.
Clasificación:

El cliente no dejó un comentario.

Andrea Z.
Clasificación:

the truck i used needed an alignment. the contact-free situation was AWFUL and should not be advertised as an option if it's going to be SUCH a pain and not work properly. i had to go into the store and hook up to their wifi for it, which defeats the purpose -- we had to talk to the guy behind the counter who was not wearing a mask and was slow to actually provide useful help other than saying things to us that we already knew. the process to pick it up needs to be much smoother and faster, people are using your service to MOVE. already a real process, but made even worse by this long and arduous experience at this uhaul location and with the fast pick up/no contact thing.

John K.
Clasificación:

Not much, your Manager was top notch.

Rachel P.
Clasificación:

El cliente no dejó un comentario.

Tom C.
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El cliente no dejó un comentario.

Troy R.
Clasificación:

I was given a truck that had no brake lights or reverse lights. At 45 miles an hour, there was a horrible vibration in the truck. At 55 mph, it calmed down a bit, but you could still feel it in the steering wheel. The employee did give us a 10 dollar discount on our bill because of this.

Kyla G.
Clasificación:

Employee who hooked up the tow dolly to my uhaul truck did not properly connect the safety chains. The dragged on the road for hundreds of miles, and I'm lucky they didn't start a wild fire. Employees need better training and/or greater emphasis on safety as a top priority.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

Samson G. | First Impressions |
Clasificación:

The staff who was on duty wasn't helpful and was rude. He sounded grumpy when I asked about the storage unit availability. He wasn't able to explain the charges of the truck while we were making the deal on the truck and storage.

LENDRO D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Craig E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

brent w. | Overall Experience |
Clasificación:

i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

karl b. | Overall Experience |
Clasificación:

The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

Bruno H. | Overall Experience |
Clasificación:

Great service

ashlee b. | Overall Experience |
Clasificación:

My things were kept safe.

Aaron B. | Overall Experience |
Clasificación:

Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

kellen k. | Overall Experience |
Clasificación:

Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

Danae H. | Overall Experience |
Clasificación:

Staff was professional. Great service.

Aaron B. | First Impressions |
Clasificación:

The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Debra R. | Overall Experience |
Clasificación:

Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

casey j. | Overall Experience |
Clasificación:

reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

GARRETT B. | Overall Experience |
Clasificación:

my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

Debra R. | First Impressions |
Clasificación:

Gentleman was very helpful on the phone.

Richard K. | Overall Experience |
Clasificación:

only available unit was too small for my needs. good service adn friendly help.

kimberly h. | Overall Experience |
Clasificación:

Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

Danae H. | First Impressions |
Clasificación:

Very professional and Accomodating.

ernest y. | Overall Experience |
Clasificación:

they need more help on the weekends

terry s. | Overall Experience |
Clasificación:

Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

JASON M. | Overall Experience |
Clasificación:

too expensive

Bruno H. | Reservation |
Clasificación:

people very froendly and helpful!

AHMAD Z. | Overall Experience |
Clasificación:

At location the staff are very nice and friendly I will highly recommend for my friends and my family

ERBAN G. | Overall Experience |
Clasificación:

The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

roxanne s. | Overall Experience |
Clasificación:

Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

kam l. | Overall Experience |
Clasificación:

The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

daniel g. | Overall Experience |
Clasificación:

.

Kelly T. | Overall Experience |
Clasificación:

No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

barbara s. | Overall Experience |
Clasificación:

Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.

kristan o. | Overall Experience |
Clasificación:

Thank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)

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