Comentarios del cliente para U-Haul Moving & Storage of Pocatello

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Pocatello

Grado total:

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cedar H.
Grado:

El cliente no dejó un comentario.

deloris A.
Grado:

El cliente no dejó un comentario.

Lawrence H.
Grado:

a GREAT associate checking me in, disconnecting the trailer, getting the contract completed and on the road again. Thanks U-Haul. LMH

Edmund S.
Grado:

El cliente no dejó un comentario.

Mark E.
Grado:

Hard to say,folks helped me w/boxes, supplies as well as checking in.Great folks, highly recommend/

erika M.
Grado:

Great experience!

Chris D.
Grado:

El cliente no dejó un comentario.

Jackie A.
Grado:

El cliente no dejó un comentario.

Jordan B.
Grado:

El cliente no dejó un comentario.

brent w. | Overall Experience |
Grado:

i move out on the first and the staff have there hands tie on really hellping you. because i didnt get a free month with the rental i drove back for you people and i was told that rent starts and end

Paul G.
Grado:

Very cheerful, personable and helpful, guys to work with. Plus everything was handled with e-mails and cell phone, it made check-out and return of our rental truck very convenient and fast.

Kelly P.
Grado:

Thank You

Bruno H.
Grado:

El cliente no dejó un comentario.

Brian M.
Grado:

El cliente no dejó un comentario.

Charles C.
Grado:

El cliente no dejó un comentario.

Richard B.
Grado:

Check and replace bad tires!!!!

Ann B.
Grado:

El cliente no dejó un comentario.

James K.
Grado:

El cliente no dejó un comentario.

Victoria R.
Grado:

El cliente no dejó un comentario.

travis A.
Grado:

The F150 pickup truck that I rented to pull my trailer was not ideal for anything but a paved surface. As soon as it touched any snow it got stuck and they failed to mention that it didn't have 4x4. Will never rent a pickup from there again. Despite my distaste for the truck, the staff at this location was very friendly and helpful!

Lee G.
Grado:

Can't think of anything. The GM was very friendly and helpful. Got me in and out quickly. The site in Camas was friendly and checked me in quickly

Roberta L.
Grado:

El cliente no dejó un comentario.

DeWayne W.
Grado:

The return went very smoothly. We appreciate the great service

Anthony J.
Grado:

El cliente no dejó un comentario.

SERGIU B.
Grado:

El cliente no dejó un comentario.

Coressa W.
Grado:

Employees are good, the tow dolly ratchet was so rusted I had to pay some guy walking down the street to help get the straps done

karl b. | Overall Experience |
Grado:

The very worst experience of a u/haul in my life .I even work for u/haul in the 80s and have always number 1 customer for U-Haul but never again for the Pocatello location..I was wrong accused anewii

JASON H.
Grado:

El cliente no dejó un comentario.

James F.
Grado:

El cliente no dejó un comentario.

Danny D.
Grado:

El cliente no dejó un comentario.

Nora S.
Grado:

Very friendly staff. Got us taken care of really quick.

Tamara Z.
Grado:

El cliente no dejó un comentario.

Tamara S.
Grado:

El cliente no dejó un comentario.

Michael T.
Grado:

El cliente no dejó un comentario.

Robert S.
Grado:

El cliente no dejó un comentario.

joe D.
Grado:

Alignment on the truck was terrible, really really bad.

robin B.
Grado:

The manager Rohan if great and really professional and helpful

sheridan H.
Grado:

Improve internet connection so check in and check out goes quicker and more smoothly

Richard S.
Grado:

Very helpful!

Kent W.
Grado:

El cliente no dejó un comentario.

justin W.
Grado:

El cliente no dejó un comentario.

Louis S.
Grado:

El cliente no dejó un comentario.

DANIEL W.
Grado:

El cliente no dejó un comentario.

Lynn C.
Grado:

Trailer track well. no problems in the drive. Adequate size for what we needed...Piano, futon bed, and multiple boxes of various sizes

Lamont H.
Grado:

great location great people

steve S.
Grado:

El cliente no dejó un comentario.

TAB M.
Grado:

Nothing

James S.
Grado:

There is a button customers need to know about when hauling heavy loads... we didn’t know so the trannie sounded clunky.

Bruno H. | Overall Experience |
Grado:

Great service

kelly M.
Grado:

Rental was fine. But taking it back and doing the online return was not good! Waiting on the phone for customer service was a joke. Then they tell you sorry, we are unable to except your pictures.

Kaitlin J.
Grado:

El cliente no dejó un comentario.

John P.
Grado:

I rented an appliance dolly. The guys at your store were very courteous and efficient. It all went well.

KERI T.
Grado:

The only reason it was not applicable, is because I thought they were closed and so I was stressed out trying to do the app because I have things to do. And then to find out after I was done, someone showed up and was getting help. And because the truck was on the side of the building they probably didn't even know I was there. But overall it was a good experience.

Richard W.
Grado:

El cliente no dejó un comentario.

Joshua H.
Grado:

Customer service was excellent.

Alan H.
Grado:

Employees were knowledgeable, helpful and friendly. Overall was a good experience in a time when customer service is hard to find. They deserve an atta-boy!!

ashlee b. | Overall Experience |
Grado:

My things were kept safe.

Michael J.
Grado:

Parking lot situation is a little cramped but the staff was excellent, courteous and promptly helpful.

Adam H.
Grado:

El cliente no dejó un comentario.

Rayo S.
Grado:

El cliente no dejó un comentario.

Reid D.
Grado:

El cliente no dejó un comentario.

carl W.
Grado:

El cliente no dejó un comentario.

Crystal P.
Grado:

El cliente no dejó un comentario.

Richard K.
Grado:

El cliente no dejó un comentario.

Shelley R.
Grado:

El cliente no dejó un comentario.

Lee G.
Grado:

Your online website it terrible.I got in and booked a reservation for a trailer. I could not complete the reservation and it just kept asking me to review my information. So I went down to the store and the person there was very helpful. He found the reservation I started and completed all the information I needed to get the trailer.

David S.
Grado:

El cliente no dejó un comentario.

William R.
Grado:

This facility: Pocatello 709 N 5th Ave was ready for are reservation even when we showed up early. They were courteous, friendly & fast. We were out of there quickly and they answered all of our questions we had. Thank you very much!

Christopher S.
Grado:

El cliente no dejó un comentario.

Allan S.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

El cliente no dejó un comentario.

Stephen J.
Grado:

Change out the wipers on that truck. They were not effective at keeping the visibility good in rain.

Steven M.
Grado:

No problems; quick/professional service.

Dean D.
Grado:

El cliente no dejó un comentario.

vanessa T.
Grado:

El cliente no dejó un comentario.

Crazy V.
Grado:

El cliente no dejó un comentario.

John P.
Grado:

El cliente no dejó un comentario.

mike S.
Grado:

Just wanted to let you know how friendly and helpful everyone at this location were.

David C.
Grado:

Easy to reserve. Quick and fast pickup and delivery.

Aaron B. | Overall Experience |
Grado:

Manager Rogan was an absolute delight to work with, so friendly, helpful, caring, and seriously took care of us in our time of need. Thank you again so very much for your kindness...

Gina J.
Grado:

El cliente no dejó un comentario.

Eric L.
Grado:

Limited staff but great service if you have a little patience.

Adam G.
Grado:

Rogan was exceptional and very knowledgeable! He made the entire process smooth and timely. Thank you, Rogan!

Jennifer B.
Grado:

Not Applicable

Eugenie S.
Grado:

El cliente no dejó un comentario.

Suzanne L.
Grado:

El cliente no dejó un comentario.

Nathan K.
Grado:

It was a little bit difficult to figure out how to return the equipment after hours.

Lisa H.
Grado:

El cliente no dejó un comentario.

larry D.
Grado:

El cliente no dejó un comentario.

kellen k. | Overall Experience |
Grado:

Didn't get a free month of rent after renting a truck Couldn't get into the units after paying for 24-hour access because the system didn't have my passcode, always had to ask attendant to unlock door

Danae H. | Overall Experience |
Grado:

Staff was professional. Great service.

Laird B.
Grado:

Thanks for the great service

Aaron B. | First Impressions |
Grado:

The most warm welcoming friendly and helpful staff at the 5th St, Pocatello, Idaho. They accommodated my husband, our son and I during this unfortunate time in our lives. Highly recommend

Roberta L.
Grado:

Put reflecktors by rear wheels to make it easier when turning

John S.
Grado:

St Anthony was great

steven J.
Grado:

The young man that helped me rent and return the trailer we rented was an exceptionally kind, courteous and very help in all the aspects renting our trailer. I would give him a 10 on the scale. I will definitely rent from u-haul again

Tina G.
Grado:

We have used this Uhaul location several times in our hometown. Although the staff changes frequently, it is a well maintained center and staff is helpful and friendly.

Robin B.
Grado:

El cliente no dejó un comentario.

Dude P.
Grado:

The people in charge of the Uhaul location we got our truck from put in the wrong return date, calculated the miles wrong and then told us we had to pay more because we returned it late. We ask for the return date to be the 20th and they wrote down the 17th. And I found a live cockroach in the cab of the truck.

Debra R. | Overall Experience |
Grado:

Very nice facility. Clean and well maintained. Staff friendly and helpful. Great experience. I would definitely refer anyone to this facility.

Matt H.
Grado:

El cliente no dejó un comentario.

Debra F.
Grado:

Not A Thing, your Staff Was Busy but When It Was My Turn. I GOT UNDIVIDEA ATTENTION TO THE END.

Krishna P.
Grado:

Service person in this location was great. Excellent customer service. Very friendly. But, I have a complaint to report. I called Uhaul 800 number to make a reservation around 10 am. She reserved a van for me to pick up at 11 am. when I went to the location, the van was not there. Ther service person in that location told me it will be ready around 11:30 am. she told me she will call me. she called around 11:30 am and told me she can NOT give the van because it has some problems. she offered me some other trucks with the same pricing. when I went there she did not have a truck I want so she asks me to go to another location. I got the truck from the other location. I wasted more than an hour. So, next time please make sure the vehicles are ready as it was reserved. if there is a problem with the vehicle, then it should have reported to the main reservation desk. Thanks.

Perry K.
Grado:

We wanted the small $19.95 truck, for 3-4 hours, but they did not have the right size, we were “forced” to rent the $29.95 size truck. Generally when you rent a car, if they don’t have the size you want, they’ll “comp” you to the next available size. Thoughts/Reply?

Erin L.
Grado:

First you can send the contract before the rental is returned. Second you can State the breakdown of the charges more accurately. I was charged at a rate that was different as was specified over the phone. The communication between corporate and the local office lacks immensely. I am completely dissatisfied with the service that I have been given. Everyone is great over the phone, but what I get in writing is extremely different than what I was told it was going to be. The convenience of 24/7 rental is nice, however, the work I'm having to put in to making sure charges are correct right now is taking too much of my time and my time is valuable. I will not be recommending Uhaul to anyone in the future.

Aaron F.
Grado:

El cliente no dejó un comentario.

alan R.
Grado:

was told cash deposit would be returned in cash at drop off location. not true!!

randall P.
Grado:

Truck cab was very dirty.

Thomas M.
Grado:

El cliente no dejó un comentario.

casey j. | Overall Experience |
Grado:

reason for leaving: prices went up while roll up door was never repaired properly; computers in office often didn't work in a timely manner

GARRETT B. | Overall Experience |
Grado:

my only complaint is there is a lot of material that falls on our contents from people in the second floor units. Lights would be a nice feature on the inside of the units or a place to plug one in.

Debra R. | First Impressions |
Grado:

Gentleman was very helpful on the phone.

Richard K. | Overall Experience |
Grado:

only available unit was too small for my needs. good service adn friendly help.

kimberly h. | Overall Experience |
Grado:

Was happy with service and accessibility but mice chewed a hole in my brand new couch while stored there... and lots of mouse poop can.

Danae H. | First Impressions |
Grado:

Very professional and Accomodating.

ernest y. | Overall Experience |
Grado:

they need more help on the weekends

terry s. | Overall Experience |
Grado:

Paid for storage units and was very disappointed at the size- would not work for what we needed. Thought I would ask about the possibility of a refund. Owner said sure and did everything immediately !

JASON M. | Overall Experience |
Grado:

too expensive

Bruno H. | Reservación |
Grado:

people very froendly and helpful!

AHMAD Z. | Overall Experience |
Grado:

At location the staff are very nice and friendly I will highly recommend for my friends and my family

ERBAN G. | Overall Experience |
Grado:

The facility was convenient to use and to access. Staff was great even when I had to replace my access card. Thanks. If I need storage again I will not hesitate to come back.

roxanne s. | Overall Experience |
Grado:

Staff were kind, knowledgeable, and efficient. They did a good job at explaining everthing. The Uhaul online payment system sucked, it wasn't clear how to pay early so I accidently missed a payment.

kam l. | Overall Experience |
Grado:

The U-Haul Staff overall were helpful, and greeted me whenever I entered their property. They were pleasant and thanked me for using their storage unit when I moved- out.

daniel g. | Overall Experience |
Grado:

.

Kelly T. | Overall Experience |
Grado:

No one let me know the procedure I needed to complete the process of moving my u box from storage to being released and picked up for delivery resulting in numerous calls & 2 hours of holding/transfer

barbara s. | Overall Experience |
Grado:

Only wish I have is to have light inside the units. Everyone there was very helpful. Thanks Casey for all you help.

kristan o. | Overall Experience |
Grado:

Thank you for the nice accommodations! It was the sweetest little storage unit that I've ever had. :)

No reviews have been submitted for this location.

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