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John K.Customer Reviews for U-Haul Moving & Storage of Platteville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Another great experience! Thank you
Jason B.When you combine a top notch facility that has all the options available with competent friendly people who care about your experience, you have a winning formula that people will return to again and again to meet their moving and storage needs. The Platteville U-Haul store exceeded all my expectations.
tom s. | Overall ExperienceMary was extremely helpful and accommodating. The other staff was very nice as well.
Darla Y. | Overall ExperienceWe appreciated the temperature control environment for our household goods while our home was being built. The staff is fabulous. I did have 2 locks stolen by a couple who were in their storage facility when I ran out to my car. Very sad. I hope they didn't take anything else. It would be nice if we had access to the video security system.
Keith H. | Overall ExperienceThe employees at the Platteville location were excellent!
Martin S.Wiring harness wrong.
Michael B.Make sure all the lights work, had a short in one of the taillights.
James M.The truck I was given should have never left the lot. No compensation has been given.
Jennifer H.I had a great experience through the whole process. Thank you
Jason B.A frustrating experience, for the first time with UHaul. (And this is the 4the time I've done business with you). I think it's crazy that you require not only my personal information, which is necessary, but 2 emergency contacts. Why? There were two trucks parked outside the entrance. The sales rep handed me the keys and said the truck outside is yours. Well, which one. Got in the closest one and it was the wrong one. The door of the truck was dented, but you couldn't see that in the pictures that were uploaded that required verification. The saleswoman told me the gas tank was full and I needed to return it full. The tank was only 3/4 full, which I took a picture of for proof. My husband filled the tank when we went to return it, as per requirement. Apparently it really wasn't required, and the same saleslady from the morning basically said too bad, so sad. No type of reimbursement was offered. Poor experience all around.
Donna B.Picked up the UHAUL 26' truck on a Thursday night and one broken headlight. It was so bad on how too see as I drove a little over 40 miles and through 3 towns with the brights one and no one noticed or hit their brights on that my bright headlights were on. That is really sad and dangerous that you send out equipment that way and do nothing about it. Like I said the drivers side low beam headlight was out and the passenger side headlight was so bad on dime side and pointed extremely down to where you couldn't see only using the bright headlights. In this being said I will not rent a truck from UHAUL in Platteville again
Larry P.Get your computer system upgraded so it can handle the information needed to rent faster. It is frustrating waiting for the computer to work.
thomas L.Improve the APP. I chose the truck share option.. but the app didn't have an option for letting me pick up. Lucky for me there was amazing customer service in the store. When I tried to drop it off ( 1 day early ) the app didn't let me load pictures.. so it didn't account for me dropping off early
Lisa S.Great experience!
Daniel L.We have used the Platteville U-Haul location many times and it has always been great!
Joseph N. | First ImpressionsThe only thing that was an issue was that there was no lock in the unit we moved into. We went into the office and the nice gentleman working had the issue solved in seconds and was an amazing help.
Joseph N. | First ImpressionsKeep doing the good attendance for the customer I highly recommend the UHUAL PLATTEVILLE WI Thanks.
Jeslias M.Only thing I can think of is. Have two people at the desk. Im sure it isnt always busy. I just know when we were there the lady was busy. She had to go out to show us the truck ect. While a few mor people were in there. There could of been another person helping the next customer.
mark K.Staff was very friendly and helpful
Brenda M.Thankfully Nick at the drop off location realized I left my headphones in the truck. Nick personally called me within a few minutes and cheerfully alerted me. He also explained that I could pick them up at anytime. Great employee, very helpful, very cheerful, great attitude- thank you Nick.
JARED B.Fabulous storage facility and fabulous employees!!! So refreshing to deal with KIND, CONSIDERATE and KNOWLEDGEABLE employees!!
Penelope R. | Overall ExperienceThe GM was informed multiple times that if more charges were incurred contact me directly for a secondary payment method, she did not my roommates rent payment bounced she called 4 hours ahead of our return time demanding the keys, and mislabeled the fuel meter, along with yelled at on the phone like she was my mother, I closed my account here. I will never come back, due to you Mary Ann
James R.excellent, thank you
WERNER D.To get the storage it was super easy and simple and great,But to cancel it it is very hard to do so ......And that's why is an issue ....
Marcos C. | Online Move InProfessional manager Mary does a great job. Clean storage and a wide array of services make the store appealing.
tom s. | First ImpressionsJust key was hazel some times b UT other then that was all good
benjamin h. | Overall ExperienceGreat customer service when dropping off and picking up.
Katherine K.got to location prior to opening for the day, to find wrong key in lock box. when i called 1 800 # it took them 40 mins to call me back. I would tell a friend to try and only use location when they are open so if there is a problem someone is hopefully there to assist.
Erica M.equip was good, but service was outstanding
RON R.Nothing keep being friendly
Melinda S.Convenient store, very helpful staff, all the accessories for moving you’ll ever need.
tom s. | First ImpressionsMary the GM was wonderful she seemed annoyed but we showed up at 6AM and she was working and running around at about 6:30AM we had some issues getting the U-Box attached to the order but that was nothing against the location this is also once of the best locations I have visited and we have been to 3 location and two have been amazing
Ira J.The people who work in the Platteville Store are awesome! After the mix up on the pick up site I wasn't going to use U-Haul again. This type of thing had never happened before. But 5 people who were going to help me move couldn't. But the next day I went to the store in Platteville and he was so helpful and Curtious I changed my mind and will use U-Haul again.
Cindy S. | Overall ExperienceThe clerk explained too quickly and we didn't understand the door, after hour card and lock situation. We had to go back for clarification. There is no need to rush through instructions.
lynn k. | First ImpressionsWas told I would get a unit with a wider door but ended up getting a small door and a pole right in the middle of the unit. Other than that it was a good experience.
zach v. | Overall ExperienceMary was very helpful checking me in.
Brad B.Mary is great! Very helpful.
LESLIE J. | Overall ExperienceExtremely friendly employee helped us out to set up our storage.
mariana r. | First ImpressionsTruck wandered all over the road
martin F.I used Uhaul storage while I was in-between apartments and everything was great. I also used a moving truck the day of my move for an in town move and prices were very reasonable. Having storage and trucks all in one place made my move a breeze.
Carrie B.Tyler was awesome!
Lucinda S.It was fine but the motion sensor lights took a long time to turn on and the lay out is confusing unless you ask for help. I felt they put me in the way back where it was dark a lot because there were few units being used and I passed many available ones on the walk there. I was kinda confused with the keypad but that might just be a me thing.
Francesca D. | Overall ExperienceExcellent site. Took advantage of the free month storage for my daughter's college move.
James M.Tyler was awesome he helped me with the card reader steps.
Cindy S. | Online Move InThe one thing I find quite unpleasant is getting directly into the Platteville store. It's very time consuming and unhelpful to get someone otherwise.
Oleva O. | First ImpressionsMary was a great help. We got a trailer on the spot and she took the time yo go over everything with us while taking care of two other people. Will highly recommend this location.
Robert S.Super easy! Nice and clean!
Jacqueline G. | Online Move InEveryone at the Platteville location was calm, kind, friendly, and professional. It was a pleasure to engage with their good energy during a stressful time. I would highly recommend this location and will use them again for any future needs.
Dana C.The efficency of renting a UHaul for a one way move was a smooth process. All my fears of what if were relieved upon arrival at the Platteville U Haul and the courteous, well informed service person was welcomed. The truck was clean and the truck was loaded in two hours much to my surprise and we were on the road headed to Marshfield. Had it unloaded early Sunday and able to return it a few blocks from where I was moving. Thank you for the way ur company helped in the moving process and that allowed for a much satisfied and efficient move. I would highly recommend U Haul.
Susan H.Very noisy side door on the van
grant R.The two employees that assisted me with pickup and drop off were very kind and helpful.
Emery G.Carts were very useful due to me moving the majority of my totes and boxes as I was able before and after work. I work a evening shift.
DIANA R. | First ImpressionsMy reservation was confirmed the night before, however, upon arriving I was told my uHaul reservation was not available. I had to drive over an hour away to pick up the same model of uHaul at the next available location in a snowstorm. I received zero compensation for my trouble two plus hour detour and due to this situation I plan to avoid utilizing uHaul services for myself or company in the future.
Carter M.Staff were kind and quick.
Donald W.Great shop, great automation
Chris H.We were locked out of our storage unit by U-Haul even though our account has never been in default. Fortunately, staff was available to remove the red-banded lock with the only explanation that the lock had been placed on the wrong storage unit.
kirk S.Amazing vehicle was very surprised how tech advanced it was with Bluetooth phone connection and backup camera.. I enjoyed driving it and even gas millage was great
Jessica R.Very helpful and accommodating. A wonderful addition to Platteville.
brian b. | Overall ExperiencePeople are nice
benjamin h. | First ImpressionsMary B @ Platteville facility was fantastic!
mark f. | First ImpressionsMary B was fantastic!
mark f. | First ImpressionsYour associate informed me of a better buy instead of a u-box. Now I can unload inside a warm garage! Utilize the carts they have so I can get my stuff easily to the storage unit! I wish I had gotten her name! Her helping me personally, even out at the unloading dock and unit itself! She is an asset to your company!
Martha G. | First ImpressionsMary was a very big help and very friendly, so high marks all round. Very impressed with the operation
michael d. | First ImpressionsMary and the staff at the Platteville U-Haul were excellent. Our son is at UW Platteville and we used the facility to both rent trailers for moves between semesters and to store his items in a 5X10 locker there. In all our visits we were very impressed with any of the staff working there and their professionalism and customer service. The storage facility is clean, well kept and orderly. I don't see that same level of quality and customer service at our own U-Haul in our hometown in the Fox Valley. Hats off to Mary and the crew at Platteville!
Jon U. | Overall ExperienceStupid me lost the key to my lock within hours of renting my unit during our move process. Mary was extremely kind and helpful in that she gave me the name and number of the locksmith and arranged for the lock to be cut off and replaced that day. I really appreciated her professionalism even though it was 100% my mistake. It seems kindness and courtesy are lost in today's population and Mary was refreshing. Thank you again and I apologize for the inconvenice I caused.
Keith H. | First ImpressionsAmazing staff. They work hard to please you.
Guy M. | Overall ExperienceThe girl that was working was awesome! However what was not awesome was wasting over an hour and a half trying to get a storage unit!!!! I was allowed to reserve a unit size you do not even have! Then I was told there were two 5x10 units that were actually combined to create one 10x10!! This was definitely not the case!!! It took three tries to find a unit that was actually open. The system said other ones were open that still had locks on them! Do you not do walk throughs or move out checks to ensure the units are open? Also it would be nice if the card device actual worked to open the door. The facility is not very secure if you can just walk in through the sliding door!
SARAH N. | First ImpressionsMary was very helpful and working very hard to make sure it went very smoothly for me. God bless her!!
Guy M. | First ImpressionsI am very thankful to the staff of our local U-Haul, very helpful and honestly some of the best people I've met
Xavier I. | First ImpressionsI never requested to move out of my location but I still got moved out for some reason
Celica K. | Overall ExperienceAwesome customer service
Patricia W. | First ImpressionsGood
JUNELLA J. | First ImpressionsStaff and the facility were top notch. Staff were professional and friendly
John B. | Overall ExperienceCustomer service is professional and thorough. Facility is great.
David R. | Online Move InStaff were there to readily assist on our first visit. Super friendly and helpful.
Brad L. | Online Move InThe hand carts were a great help. We moved from NY to Wisconsin in a 26 foot truck so had a lot to unload. Would have been nice if we could have driven up to the unit but out of our control.
LYNDAKAY F. | First ImpressionsStill don’t understand the swiping card in and out as it didn’t work for me
LESLIE J. | First ImpressionsI love this storage!
natallia b. | Overall ExperienceVery easy and convenient. Made my move so much less stressful. Thank you
dawn s. | First Impressions