Mary is awesome
Robert B | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Platteville
Testimonials From Recent Customers
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Nothing the Lady was very friendly and helpful 5 Star
JEFFRY RChecking in was quick and thoughtful. Did a instant walk through and found a personal item that had fallen under the seat.
dennis bND
ALISHA SI have rented from Mary and her team several times now. They do a great job in getting the equipment ready for pick-up, and when I had questions they were answered thoroughly and in a friendly manner.
Gary BPerfect moving and storage experience. Very very helpful and friendly!!!
SUSAN W | Overall ExperienceIncredibly friendly staff and the only good experience I had in the move
CAIN C | First ImpressionsLocation and Equipment Excellent...However, I would like a supervisor to contact me within the next 48 hrs as we would like to get reimbursed for gas. i.e. My husband spent an additional 4-6 hours on the road (150 miles each way) due to poor communication between each location/ There was also confirmation errors despite speaking to all parties as the original plan was for pickup in Platteville and return to Mukwonago plus the “type” of trailer was discussed with both sites.
PETER MAlso made it very convenient to get to my unit from the door. Very helpful and pleasant lady. Gracias.
Donna H | First ImpressionsGreat Facility!
mark p | Overall ExperiencePerfect!!!
DONALD SI was given a smaller moving truck than I had reserved which made me have to do more than one trip and cost me more than we wanted to spend. I thought maybe it was they had over booked, but upon return of the truck the employee then acknowledges she had to go change the paper work because she gave me the keys to the wrong truck.
MICHELLE EI can always count on uhaul for any of my moving or storage needs!!!
ANGELA L | First ImpressionsBest place to rent from! Mary is such a wonder person and was a great help to us! Angie and John Olson
john o | Overall Experience4 more trips to go on moving my mother across the state. the Waupaca and Platteville stores have been great.
JOSEH MI needed shower term storage to keep a few large items from my parents move. U-Haul was the perfect choice. ThankYou!
Sheryl T | Overall ExperienceGiving some milage for surround towns since you don't have any locations within 25 miles.
CHAD CEverything went well.
DANIEL Rthey came right out when we pulled up. no waiting on anything.
DANNY MClimate Controlled, very clean, had inside stalls you could drive in in case of bad weather, plenty of carts available to load and unload you personal items. Overall, Excellent.
roger b | Overall ExperienceMary is helpful and does a great job….she is a devoted worker
DANNY SHad a great experience for my storage needs. Would 100% recommend to anyone. If I am ever in need of a storage unit in the future U-Haul has my business!
Candice S | Overall ExperienceThey were very friendly and helpful connecting the trailer. I was in and out in 15 minutes.
DANIEL SThis location has an excellent selection of trucks and trailers.
MICHAEL BThe Platteville location made our moving experience wonderful!! Great location!!
Vonda o | First ImpressionsForme was exactly what I needed very good service thanks u-haul Platteville wi.
JESLIAS MPainless to start, easy to deal with, worked great!
anthony f | Overall ExperienceInitially, the unit that was assigned to me had a lock on it, so the gentleman at the location seamlessly switched me to another unit. Thank you for your wonderful service and a safe and clean environment!
Laura P | Online Move InDrop off was a breeze. In and out within a few minutes after having to explain the situation with the truck being a mess when I received it so I didn't get any charges for having to clean it. The lady that helped me was super nice and apologetic for the situation.
MICHAEL LIt was not me who rented it. Please take this email off this account. This is not his email address or accociated with this person in any way.
BRIAN WActually I doubt You can improve on the experience We had. Everything just flowed smoothly.
GREGORY KThe service at pick up and drop off was excellent!
THOMAS GMary Burbach was above and beyond. She was extremely helpful.
marie b | Overall ExperienceThere real nice and friendly thank you all
james b | Overall ExperienceWas all smooth thank you.
Beth MU guys r doing good
Julie BAwesome customer service!
Herb CVery helpful and convenient.
sandra b | First ImpressionsCustomer service was 💯
Kristin BA little disappointed there was no partial refund for the month when I closed my unit on the 6th of the month. We shouldn't be charged an entire month for 6 days. This is strictly a disappointment with the company, not this facility.
victoria s | Overall ExperienceThank you Staff for hooking me up with a storage unit
james b | First ImpressionsHad to drive over an hour to get the truck when the reservation was made more than a month in advance to pick up at a closer location. That is unacceptable. While driving through a storm one of the windshield wipers broke off. This indicates poorly maintained equipment and a potential safety hazard.
Clancey HThe lady came out right away and checked everything over. She was great and efficient.
Brian SStill not exactly sure what my total cost will be. Had to pay for an extra day because I was dropping the trailer off after location hours, but the Sure Tow charges were six times what I had originally selected when setting up the reservation.
Kerwin KThis is a very nice facility. The staff was super helpful and courteous. I will definitely use them again
Jeanne K | Overall ExperienceExcellent service.
dennis cWas very easy to reserve an online rental. Pickup and drop off went very smooth. Will definitely recommend and use this service in the future
Karin DTrailer may or may not have been well maintained. I personally did not check the tires with a pressure gauge before I left U-Haul. I took it for granted that the dealer had checked the tires, next time I will have staff show me correct air pressure to verify. When I arrived home one of the tires looked low in air. When checked the tires with a pressure gauge, one of the 4 tires only had 25lbs. of air in it. I drove to the gas station and inflated it to the 55lbs. of air like the other 3 tires. After 8 hours it only had 45lb. of air in it. I brought it to the local U-Haul dealer looking for help. He stated he was not allowed to fix it and I had to call Roadside Assistance to repair. I called Roadside Assistance, and she dispatched a service tech. Dispatch stated the service tech would be there in 60-90 minutes. I took it home to be worked on due to the fact that dispatch couldn't tell me if the service tech was in town. Roadside Assistance service tech had to drive over 60 miles to replace the failing tire. 2 hours later he arrived and changed it within 15 minutes. Glad it was noticed before I was going through Chicago and waiting on the side of the road there. Roadside Assistance service tech did find a piece of metal in it. Not letting the dealers change a tire can't be a good business model compared to paying someone to drive 120 miles, having a customer wait, and pay 2.5 hours of time for a 15-minute fix. This is exactly what U-Haul is doing. This was NOT my first-choice location but a second choice that I found. The scheduler called me 2 days before I needed to pick up the trailer stating that the location where I booked my rental while on location, in person, did not have the size trailer I requested. I would need to drive 60 miles out of my way round trip, use my gas and waste 1.5 hours round trip to another location to get what I reserved, or take a smaller trailer. I was moving One-way out of state and this short notice demanding I had to use extra time, gas and mileage on my vehicle took me off guard. I had people lined up to help load and Hotel reservations. The Scheduling person was no help. He kept asking if I still wanted the smaller trailer that wouldn't work for my move. The options given to me were not viable. Dealers should be able to know if they have equipment available and hold for local walk-in customers. Dealers should be able to tell customers on the spot if the equipment they want will be there when requested.
Michael WMary & her staff are always helpful and knowledgeable and her facility is always clean and well-kept.
Jaqueline V | Online Move InThe staff member was polite, friendly, and professional.
Nicole P | Overall ExperienceThe female attendant that was working was great. She was very busy but she did a wonderful job being efficient and had a pleasant attitude. Which is hard to do when you're busy. Thank you. Sorry I didn't see her name.
William CI have no complaints! Fast, quick, & reliable service! I've never used uhaul before and I was amazed at how simple and easy this was. The 26 footer was easy to drive and it fit all of my belongings from my 3 bedroom! I will use uhaul again when I move!
Keshia RSpotless, very clean, well trained employees! I was impressed!
Scott S | First ImpressionsThey have gone above and beyond to help and answer all my questions.
Bryan MNothing. Very willing to help...
pat tWish there was capacity for a 10×20 instead of 2 10×10s but over all good experience.
Nicholas L | First ImpressionsWell run and efficient.
Christopher TVery friendly and helpful staff!
Bianca ZWhen a person orders a 15 footer make sure they get on Make sure everything is working we didn’t have AC for entire 4 hour trip with weather in 90”s Mary and staff were terrific and tried their best to get us the truck we ordered
Alex MLoved how it was so easy to access my unit. I also loved how secure the facility is. I was very impressed. The available carts made the process go quickly as well. My friends who helped move also commented on how nice and convenient the facility is. Both the woman I spoke to and the gentleman who was working the day I moved in were super friendly and helpful
Jeanne K | Online Move InThe 15-foot truck I rented smelled like the previous user smoked heavily. Otherwise, the truck worked great.
Michael BQuick service nice truck,and gal was friendly.
Jodi DBest service ever!
Jordan WYou could include a credit for the gas refilled in excess of the originating gas reading! I started with less than a half tank and returned with over a half tank! At least $10 worth.
Bob LThe $100 deposit was unexpected but understandable! Just wish I would've known about it before pick up day! Also the breaks were very strange when going downhill, not sure if that's normal but wanted to bring it up incase it's not!
Freddie BThey are so helpful and knowledgeable.
tracy gThe reps are always very helpful and patient!
KECIA KMary is great to work with
harold m | First ImpressionsAwesome experience!
Jourdan W | Online Move InGeneral Manager helped check the trailer back in.
Kevin CMary was very knowledgeable and professional!! She demonstrated the auto hauler loading thoroughly as well as the return protocol. Thanks !!
Paul MOnce again, employee was professional and courteous.
Damian VIt would be great if you could have these trailers available in Dubuque, Iowa. Driving 20 miles to rent a trailer for a few hours sucks. Get these in Dubuque, Iowa!
Don Gso easy to return- we never had to get out of the car- the employee took care of everything!
Lee E24/7 storage access
Ann Abest uhaul location I have ever used
ANN BVery well setup. Very clean. Well secured. Feel safe storing my items.
roger b | First ImpressionsI'm very pleased with everything. Thank you
bruce b | First ImpressionsMary Burbach (MGR of this facility) should be the manager/service professional of the year. My wife and I moved to Wisconsin from Chicago, built a new house, and used the 4 storage units for almost two years while our house was being built. During that time, we rented Uhaul trucks from Mary, got stuck on a rural driveway and Mary arranged an extended rental for our truck at no penalty, as well as arranging a tow. She is thoughtful and we were lucky to have such a wonderful person managing our storage needs. Thanks Mary!!! Truly appreciated!!!!
mike t | Overall ExperienceThese guys are fantastic. Everything is very clean and well maintained.
james t | Overall ExperienceWhen you combine a top notch facility that has all the options available with competent friendly people who care about your experience, you have a winning formula that people will return to again and again to meet their moving and storage needs. The Platteville U-Haul store exceeded all my expectations.
tom s | Overall ExperienceMary was extremely helpful and accommodating. The other staff was very nice as well.
Darla Y | Overall ExperienceWe appreciated the temperature control environment for our household goods while our home was being built. The staff is fabulous. I did have 2 locks stolen by a couple who were in their storage facility when I ran out to my car. Very sad. I hope they didn't take anything else. It would be nice if we had access to the video security system.
Keith H | Overall ExperienceWe have used the Platteville U-Haul location many times and it has always been great!
Joseph N | First ImpressionsThe only thing that was an issue was that there was no lock in the unit we moved into. We went into the office and the nice gentleman working had the issue solved in seconds and was an amazing help.
Joseph N | First ImpressionsFabulous storage facility and fabulous employees!!! So refreshing to deal with KIND, CONSIDERATE and KNOWLEDGEABLE employees!!
Penelope R | Overall ExperienceTo get the storage it was super easy and simple and great,But to cancel it it is very hard to do so ......And that's why is an issue ....
Marcos C | Online Move InProfessional manager Mary does a great job. Clean storage and a wide array of services make the store appealing.
tom s | First ImpressionsJust key was hazel some times b UT other then that was all good
benjamin h | Overall ExperienceConvenient store, very helpful staff, all the accessories for moving you’ll ever need.
tom s | First ImpressionsThe people who work in the Platteville Store are awesome! After the mix up on the pick up site I wasn't going to use U-Haul again. This type of thing had never happened before. But 5 people who were going to help me move couldn't. But the next day I went to the store in Platteville and he was so helpful and Curtious I changed my mind and will use U-Haul again.
Cindy S | Overall ExperienceThe clerk explained too quickly and we didn't understand the door, after hour card and lock situation. We had to go back for clarification. There is no need to rush through instructions.
lynn k | First ImpressionsWas told I would get a unit with a wider door but ended up getting a small door and a pole right in the middle of the unit. Other than that it was a good experience.
zach v | Overall ExperienceMary is great! Very helpful.
LESLIE J | Overall ExperienceExtremely friendly employee helped us out to set up our storage.
mariana r | First ImpressionsIt was fine but the motion sensor lights took a long time to turn on and the lay out is confusing unless you ask for help. I felt they put me in the way back where it was dark a lot because there were few units being used and I passed many available ones on the walk there. I was kinda confused with the keypad but that might just be a me thing.
Francesca D | Overall ExperienceTyler was awesome he helped me with the card reader steps.
Cindy S | Online Move InThe one thing I find quite unpleasant is getting directly into the Platteville store. It's very time consuming and unhelpful to get someone otherwise.
Oleva O | First ImpressionsSuper easy! Nice and clean!
Jacqueline G | Online Move InCarts were very useful due to me moving the majority of my totes and boxes as I was able before and after work. I work a evening shift.
DIANA R | First ImpressionsVery helpful and accommodating. A wonderful addition to Platteville.
brian b | Overall ExperiencePeople are nice
benjamin h | First ImpressionsMary B @ Platteville facility was fantastic!
mark f | First ImpressionsMary B was fantastic!
mark f | First ImpressionsYour associate informed me of a better buy instead of a u-box. Now I can unload inside a warm garage! Utilize the carts they have so I can get my stuff easily to the storage unit! I wish I had gotten her name! Her helping me personally, even out at the unloading dock and unit itself! She is an asset to your company!
Martha G | First ImpressionsMary was a very big help and very friendly, so high marks all round. Very impressed with the operation
michael d | First ImpressionsMary and the staff at the Platteville U-Haul were excellent. Our son is at UW Platteville and we used the facility to both rent trailers for moves between semesters and to store his items in a 5X10 locker there. In all our visits we were very impressed with any of the staff working there and their professionalism and customer service. The storage facility is clean, well kept and orderly. I don't see that same level of quality and customer service at our own U-Haul in our hometown in the Fox Valley. Hats off to Mary and the crew at Platteville!
Jon U | Overall Experience