Customer Reviews for U-Haul Moving & Storage of Plano

8,595 reviews

4101 W Plano Pkwy   Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)

(972) 985-6004

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 985-6004

4101 W Plano Pkwy
Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SRIHARSHA T. 
Rating:
5.0

I rented an appliance dolly that was not in great shape and even difficult to use. The sales associates were nice and easy to deal with. This is the only negative experience I have had with this location and it was not the employees fault.

Keli J. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
2.0

I ordered 2 Utility Dollies but they didn't have any available at the pick up time. Very disappointed with the service

FARBOD D. 
Rating:
5.0

Your People are great I use U-Haul for all my rental. Rosa Moss is the best rep I've ever delt she makes sure you know everything before you leave. She's is #1 in my bookðŸ'

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Kahari G.  |  Online Move In 
Rating:
5.0

Excellent location with knowledgeable personnel

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

The service attendant Matthew Varveris was very helpful preparing me for my 1,800 mile trip. He made sure the equipment was in great shape. He was a pleasure to work with.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

KRISTEL P. 
Rating:
5.0

I didn't realize there was an "open drop-off hours" (perhaps this should have been made more apparent on the receipt / app?). But the young man who happened to still be at the location was extremely friendly and got it handled in less than 1 min. Great service!

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

john O.  |  First Impressions 
Rating:
5.0

April was instrumental in her assistance. She went above and beyond. She is a huge asset to your organization!!!

Ricardo C.  |  Overall Experience 
Rating:
5.0

My only problem was with your website. I wanted to change the pickup location, which I should be able to do online, but the website would not allow the change. After trying for about 30 minutes I called for help. When connected to the proper person, the change was completed in a matter of seconds.

Daniel S. 
Rating:
5.0

Professional, friendly and fast. Always a pleasure doing business there.

PHILLIP T. 
Rating:
3.0

Good but Faster handling

Mahmud A. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

I reserved an appliance dolly that is absolutely necessary to my move and you guys took the reservation but didn't have any dollies. I was told I was going to be called when a dolly came in, it is two days later and still no call.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Awesome

Satya Raghavendr M. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Customer did not leave a comment.

Bennie W. 
Rating:
5.0

We saw zero need for improvement.. the staff was friendly and we could not have asked for a better experience.

BRITTANY JEAN T. 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

Lower the price.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I would say tires appeared needing to be replaced. Fortunately we had no issues arise. We should have requested a different truck after inspecting tires when we got home. We were in a hurry. People at Plano location very helpful

CINTHIA W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

BARRY JOEL B. 
Rating:
5.0

A great experience.

MICHAEL S. 
Rating:
4.0

they should have informed me to make a reservation to unload my u-box.

Mark D.  |  First Impressions 
Rating:
4.0

When I originally dropped in Eric and his compadre were extremely helpful and not only setting up the reservation but helping me to find a perfect equipment for my needs and when I came back to pick the unit up everything was exactly is Eric had explained great service very good equipment and when I brought it back in the gentleman checking in the truck was extremely helpful and friendly and will highly recommend this facility to all people👍

Steve A. 
Rating:
5.0

The app is not the best with uploading images. I had to spend a lot of time starting over several times.

Steven S. 
Rating:
5.0

Nice customer service and great attitude from personnel

Jonas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEMION B. 
Rating:
5.0

Everything was perfect in and out in no time. Very helpful staff. Thank you

SYDNEY H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

This operation on Plano Pkwy has been used by me several times over the past decade. ALWAYS First Class in how they do things.

FLETCHER S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY R. 
Rating:
5.0

The staff was amazing.. Especially April!! Matt and Ivan were so helpful! The entire place was super clean.. I was really impressed. When i opened the unit i could tell it was cleaned with Fabuloso.. So great! Thanks guys.. Ur the best!!

ERIN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Very good experience.

Robin R. 
Rating:
5.0

Although I was disappointed that my advanced booking could not be found, it was not their fault and they could not have handled it better. Thank you April, Eric and Matt for your friendly, efficient and prompt handling of the situation. Ivan Kahn

IVAN K.  |  First Impressions 
Rating:
5.0

Nothing, perfect how it is

Michael H. 
Rating:
3.0

I understand you get busy. Just try to have someone inside. Thank you getting me taken care of. Appreciate it.

COSETTA J. 
Rating:
5.0

Customer did not leave a comment.

CORBIN B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Cameron S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RILEY W. 
Rating:
4.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Return process was easy and straightforward.

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

AJAY P. 
Rating:
5.0

Jamie Kendall was very nice and got me in and out very fast and drop off and quick and easy as well. Will use again when the time comes. Thanks,

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Customer did not leave a comment.

HOWARD W. 
Rating:
5.0

Customer did not leave a comment.

SAURABH J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE V. 
Rating:
4.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

The app sign in process is frustrating. I could never sign in therefore I couldn't use the mobile checkin. The location personnel were great.

JULIE B. 
Rating:
4.0

Customer did not leave a comment.

Belinda H. 
Rating:
5.0

I thought I could return the 15 foot truck to the facility at 2729 North Collins street, but when I arrived I was told they don't take trucks and I needed to drive to the Haul on Division. The man at Division was extremely nice and waited for me, even though is was around closing.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

SAAD H. 
Rating:
4.0

Originally made a reservation at the willow bend location however when I showed up they already rented my truck to another person. Sent me to the 4101 Plano location who helped me with a rental. The truck was clean but smelled like smoke.

KIRSTIN T. 
Rating:
5.0

Customer did not leave a comment.

Shawntae B. 
Rating:
5.0

Customer did not leave a comment.

GAGANDEEP S. 
Rating:
5.0

Customer did not leave a comment.

THEODORE JAMES J Z. 
Rating:
5.0

Customer did not leave a comment.

DIA M.  |  Overall Experience 
Rating:
1.0

Too high , not understanding, the new manager is rude and she don't care about the struggle of other families Plano Texas is all for that they can get out of folks !

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha F. 
Rating:
5.0

None. Good service.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE M. 
Rating:
5.0

This is a great location to lease a U-Haul. Check out and check in were so easy. Also the guys that helped us with testing the hitch on our car were excellent. They were extra supportive in making sure the hitch was working properly. We will definitely lease from this location again.

Denis K. 
Rating:
4.0

Your after-hours check-in system will ensure that I never rent another UHaul that needs to be turned in after hours. Had it not been for failed tire, it wouldn't have happened this time. The fact that you expect ME to do your work (e.g., taking and uploading pictures, etc.) was a bridge too far. You need to send your programmers to customer service and marketing training, and a little less 'how can we make OUR jobs easier.' P.S. Similar comments with your check-in system. I stopped trying to mess with THAT a long time ago. Takes at least 3x as long as walking in the store.

Cathy C. 
Rating:
5.0

Customer did not leave a comment.

TUSHAR RANJAN N. 
Rating:
5.0

All went well and the guy that hooked up the trailer/chains was friendly, helpful, and professional. Thank you.

SCOTT S. 
Rating:
3.0

I made a reservation online and the equipment was unavailable once the appointment date and time arrived. I recommend updating the website to what's available in store to avoid the inconvenience of the customer.

Ashley B. 
Rating:
3.0

Better app and cleaner car needed

John P. 
Rating:
5.0

Drove in dropped off they sent receipt

DANIEL H. 
Rating:
4.0

They manager did not seem interested in issues with the unit.

Randall G. 
Rating:
5.0

The representative that helped us was a delight and provided excellent service.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Omorefe O. 
Rating:
5.0

Customer did not leave a comment.

KARL M. 
Rating:
3.0

Customer did not leave a comment.

SIDDHARTH H. 
Rating:
5.0

nothing everything was great. special thanks to the general manager for correcting my concerns in a very timely manner. thank you.

kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

JON O. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Laquita W. 
Rating:
5.0

Customer did not leave a comment.

ALOYSIUS C. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Five star team at this location. Facility clean, staff respectful courteous experienced, products clean and well maintained.

John J. 
Rating:
5.0

Ur staff was awesome. Thank u

Jamie M. 
Rating:
4.0

Customer did not leave a comment.

GLEAN A. 
Rating:
5.0

Thank you. My planned trailer was not returned the night before and I was there early for pickup. I really appreciated the staff giving me another unit so I could proceed with our move.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

I will not hesitate to use this location (or recommend this location) for any future needs. Very polite and helpful staff! Not a single glitch in renting my UBox, storing my UBox, and retrieving my UBox. Simple, easy process!

Gary A. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
5.0

Everyone was courteous, helpful and friendly. No problems with anything!

EDWARD S. 
Rating:
5.0

The return was quick and hassle free.

Pradeep S. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Great service, great help!

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

J H. 
Rating:
5.0

Customer did not leave a comment.

Stewart S. 
Rating:
5.0

Customer did not leave a comment.

Jamarcus P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawnae R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMEER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS B.  |  First Impressions 
Rating:
5.0

Except for access to the storage area where the gate would not work and we had to go get help that was the only problem but they quickly fixed it

Connie N.  |  Overall Experience 
Rating:
5.0

Great service

TE H.  |  First Impressions 
Rating:
1.0

NO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATING

Sonia L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIGITTE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIA M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cicely T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sabine A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy L W.  |  Online Move In 
Rating:
5.0

All personnel friendly and extremely helpful.

FRED B.  |  First Impressions 
Rating:
5.0

Fantastic and expeditious service!

TERESA G.  |  First Impressions 
Rating:
1.0

As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.

Jo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan S.  |  First Impressions 
Rating:
5.0

Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!

norma m.  |  First Impressions 
Rating:
5.0

it 's clean and the sales person was very helpful

Linda B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

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  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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