Professional, friendly and fast. Always a pleasure doing business there.PHILLIP T.
Customer Reviews for U-Haul Moving & Storage of Plano
Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good but Faster handlingMahmud A.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Mark M.
I reserved an appliance dolly that is absolutely necessary to my move and you guys took the reservation but didn't have any dollies. I was told I was going to be called when a dolly came in, it is two days later and still no call.Joseph R.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.TERRY P.
AwesomeSatya Raghavendr M.
El cliente no dejó un comentario.DAVID Y.
El cliente no dejó un comentario.Bennie W.
We saw zero need for improvement.. the staff was friendly and we could not have asked for a better experience.BRITTANY JEAN T.
El cliente no dejó un comentario.Linda B. | Overall Experience
El cliente no dejó un comentario.Oscar M.
Lower the price.STEVEN B.
El cliente no dejó un comentario.MICHAEL R.
I would say tires appeared needing to be replaced. Fortunately we had no issues arise. We should have requested a different truck after inspecting tires when we got home. We were in a hurry. People at Plano location very helpfulCINTHIA W.
El cliente no dejó un comentario.ANTHONY B.
El cliente no dejó un comentario.BARRY JOEL B.
A great experience.MICHAEL S.
they should have informed me to make a reservation to unload my u-box.Mark D. | First Impressions
When I originally dropped in Eric and his compadre were extremely helpful and not only setting up the reservation but helping me to find a perfect equipment for my needs and when I came back to pick the unit up everything was exactly is Eric had explained great service very good equipment and when I brought it back in the gentleman checking in the truck was extremely helpful and friendly and will highly recommend this facility to all peopleðŸ‘Steve A.
The app is not the best with uploading images. I had to spend a lot of time starting over several times.Steven S.
Nice customer service and great attitude from personnelJonas M. | First Impressions
El cliente no dejó un comentario.SEMION B.
Everything was perfect in and out in no time. Very helpful staff. Thank youSYDNEY H.
El cliente no dejó un comentario.CHRISTOPHER B.
This operation on Plano Pkwy has been used by me several times over the past decade. ALWAYS First Class in how they do things.FLETCHER S.
El cliente no dejó un comentario.JIMMY R.
The staff was amazing.. Especially April!! Matt and Ivan were so helpful! The entire place was super clean.. I was really impressed. When i opened the unit i could tell it was cleaned with Fabuloso.. So great! Thanks guys.. Ur the best!!ERIN B. | First Impressions
El cliente no dejó un comentario.Alice B. | Overall Experience
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.MARY C.
Very good experience.Robin R.
Although I was disappointed that my advanced booking could not be found, it was not their fault and they could not have handled it better. Thank you April, Eric and Matt for your friendly, efficient and prompt handling of the situation. Ivan KahnIVAN K. | First Impressions
Nothing, perfect how it isMichael H.
I understand you get busy. Just try to have someone inside. Thank you getting me taken care of. Appreciate it.COSETTA J.
El cliente no dejó un comentario.CORBIN B.
El cliente no dejó un comentario.MELISSA S.
El cliente no dejó un comentario.Cameron S. | Overall Experience
El cliente no dejó un comentario.RILEY W.
El cliente no dejó un comentario.Joshua T.
Return process was easy and straightforward.RUSSELL P.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.AJAY P.
Jamie Kendall was very nice and got me in and out very fast and drop off and quick and easy as well. Will use again when the time comes. Thanks,Matthew C.
El cliente no dejó un comentario.KIMBERLY L.
El cliente no dejó un comentario.HOWARD W.
El cliente no dejó un comentario.SAURABH J.
El cliente no dejó un comentario.GEORGE V.
El cliente no dejó un comentario.JOSE R.
The app sign in process is frustrating. I could never sign in therefore I couldn't use the mobile checkin. The location personnel were great.JULIE B.
El cliente no dejó un comentario.Belinda H.
I thought I could return the 15 foot truck to the facility at 2729 North Collins street, but when I arrived I was told they don't take trucks and I needed to drive to the Haul on Division. The man at Division was extremely nice and waited for me, even though is was around closing.DAVID P.
El cliente no dejó un comentario.SAAD H.
Originally made a reservation at the willow bend location however when I showed up they already rented my truck to another person. Sent me to the 4101 Plano location who helped me with a rental. The truck was clean but smelled like smoke.KIRSTIN T.
El cliente no dejó un comentario.Shawntae B.
El cliente no dejó un comentario.GAGANDEEP S.
El cliente no dejó un comentario.THEODORE JAMES J Z.
El cliente no dejó un comentario.DIA M. | Overall Experience
Too high , not understanding, the new manager is rude and she don't care about the struggle of other families Plano Texas is all for that they can get out of folks !Patricia M. | Overall Experience
El cliente no dejó un comentario.Tabitha F.
None. Good service.THOMAS D.
El cliente no dejó un comentario.ENRIQUE M.
This is a great location to lease a U-Haul. Check out and check in were so easy. Also the guys that helped us with testing the hitch on our car were excellent. They were extra supportive in making sure the hitch was working properly. We will definitely lease from this location again.Denis K.
Your after-hours check-in system will ensure that I never rent another UHaul that needs to be turned in after hours. Had it not been for failed tire, it wouldn't have happened this time. The fact that you expect ME to do your work (e.g., taking and uploading pictures, etc.) was a bridge too far. You need to send your programmers to customer service and marketing training, and a little less 'how can we make OUR jobs easier.' P.S. Similar comments with your check-in system. I stopped trying to mess with THAT a long time ago. Takes at least 3x as long as walking in the store.Cathy C.
El cliente no dejó un comentario.TUSHAR RANJAN N.
All went well and the guy that hooked up the trailer/chains was friendly, helpful, and professional. Gracias.SCOTT S.
I made a reservation online and the equipment was unavailable once the appointment date and time arrived. I recommend updating the website to what's available in store to avoid the inconvenience of the customer.Ashley B.
Better app and cleaner car neededJohn P.
Drove in dropped off they sent receiptDANIEL H.
They manager did not seem interested in issues with the unit.Randall G.
The representative that helped us was a delight and provided excellent service.MICHAEL H.
El cliente no dejó un comentario.Omorefe O.
El cliente no dejó un comentario.KARL M.
El cliente no dejó un comentario.SIDDHARTH H.
nothing everything was great. special thanks to the general manager for correcting my concerns in a very timely manner. thank you.kathryn B.
El cliente no dejó un comentario.Jose M.
El cliente no dejó un comentario.JON O.
El cliente no dejó un comentario.Ken G.
El cliente no dejó un comentario.Laquita W.
El cliente no dejó un comentario.ALOYSIUS C.
El cliente no dejó un comentario.Matthew W.
Five star team at this location. Facility clean, staff respectful courteous experienced, products clean and well maintained.John J.
Ur staff was awesome. Thank uJamie M.
El cliente no dejó un comentario.GLEAN A.
Thank you. My planned trailer was not returned the night before and I was there early for pickup. I really appreciated the staff giving me another unit so I could proceed with our move.SCOTT S.
El cliente no dejó un comentario.HENRY C.
El cliente no dejó un comentario.Jon D.
I will not hesitate to use this location (or recommend this location) for any future needs. Very polite and helpful staff! Not a single glitch in renting my UBox, storing my UBox, and retrieving my UBox. Simple, easy process!Gary A.
El cliente no dejó un comentario.BRYAN G.
Everyone was courteous, helpful and friendly. No problems with anything!EDWARD S.
The return was quick and hassle free.Pradeep S.
El cliente no dejó un comentario.JOSE R.
Great service, great help!PAUL M.
El cliente no dejó un comentario.J H.
El cliente no dejó un comentario.Stewart S.
Always courteous, always offering options, always friendly, always cleanNANCY B.
El cliente no dejó un comentario.TERRI T.
The average rating is mostly because I wasn't informed on bad the process with tolls and extra charges would be. I am on my second bill for this and am not sure when will end.Alan T.
I was over charged when I had confined that I returned the vehicle before agreed time (7pm). Been getting the run around for my refund and having to call multiple times to get my refund. Been over a week and still not resolved. Can't get anyone on the phone to resolve my overcharged issues.LLOYD P.
El cliente no dejó un comentario.MARIA H.
El cliente no dejó un comentario.RYAN B.
El cliente no dejó un comentario.HENRY J.
Your employees were great. Thank you!!ROBERT G.
they took care of me without delays or confusionMichael K.
El cliente no dejó un comentario.LAWRENCE H.
Fast serviceArturo O.
Ready to help.Thomas R.
El cliente no dejó un comentario.SHRAVAN P.
El cliente no dejó un comentario.Jamarcus P. | First Impressions
El cliente no dejó un comentario.Shawnae R. | Overall Experience
El cliente no dejó un comentario.Linda C. | First Impressions
El cliente no dejó un comentario.Talen H. | Overall Experience
El cliente no dejó un comentario.SAMEER C. | Overall Experience
El cliente no dejó un comentario.Trevor P. | Overall Experience
El cliente no dejó un comentario.PHYLLIS B. | First Impressions
Except for access to the storage area where the gate would not work and we had to go get help that was the only problem but they quickly fixed itConnie N. | Overall Experience
I was told that I had 24 hour access to my storage. When I came after hours there was a truck parked in the Gateway.Dennis L. | Overall Experience
El cliente no dejó un comentario.Blair T. | Overall Experience
Great serviceTE H. | First Impressions
Very helpful and understanding, as well as efficient. Overall Great service.alexander c. | First Impressions
NO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATINGSonia L. | First Impressions
El cliente no dejó un comentario.BRIGITTE N. | First Impressions
El cliente no dejó un comentario.DIA M. | First Impressions
El cliente no dejó un comentario.Cicely T. | Online Move In
Very good service!!Roger T. | First Impressions
El cliente no dejó un comentario.Sabine A. | First Impressions
El cliente no dejó un comentario.Tracy L W. | Online Move In
All personnel friendly and extremely helpful.FRED B. | First Impressions
Fantastic and expeditious service!TERESA G. | First Impressions
As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.Jo M. | First Impressions
El cliente no dejó un comentario.Susan S. | First Impressions
Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!norma m. | First Impressions
it 's clean and the sales person was very helpfulLinda B. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!