Customer service was excellent but the truck I drove was a joke.ATILLA O.
Customer Reviews for U-Haul Moving & Storage of Plano
Plano, TX 75093
(We are on West Plano Parkway between West 15th St and Commerce Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good service and clean equipmentNISHANT R S.
El cliente no dejó un comentario.George T.
El cliente no dejó un comentario.Larry L. | Overall Experience
El cliente no dejó un comentario.Troy G.
This survey was in spanish?? But everything was excellent. Thank uERIN B. | Overall Experience
Excellent customer serviceTHOMAS G.
El cliente no dejó un comentario.KATHERINE N.
Loved the after hours drop off. Super easy.Betsy D.
El cliente no dejó un comentario.JOHN J.
El cliente no dejó un comentario.JEFFREY B.
El cliente no dejó un comentario.Richard M.
El cliente no dejó un comentario.GEORGE P.
Well oiled machineMARY ANN N.
El cliente no dejó un comentario.CRAIG B.
I've been using this location for years and they consistently do a great job in both equipment availability and friendliness. It's my preferred location in the North Dallas area.KELLY V.
Perfect excellent experienceRaul R.
The truck they gave me was not acceptable and must of had a bad wheel alignment. Besides 166,000 miles on it.I was to drive 1200 miles in this truck. I returned it and they did give me a new truck 26000 miles on it and it drove much better.Richard G.
El cliente no dejó un comentario.WILLIAM G.
El cliente no dejó un comentario.Travis G.
Not sure except get the City of Plano to complete street construction in store front.RONALD W.
April &Suzanna at the desk were amazingly helpful and kind! Had a great experience when moving is not great at all! Thank you girls!!!ERIKA L.
El cliente no dejó un comentario.PETER W.
El cliente no dejó un comentario.ANNA P.
Normally moving is a stressful and overwhelming thing to have to do. April made the process of getting the usual so easy and stress-free and offered a lot of tips and help. I highly recommend April. 10/10 I will come back to this location because of her.CODY Y.
El cliente no dejó un comentario.RANDAL R.
El cliente no dejó un comentario.RODRIGO R.
El cliente no dejó un comentario.REYNALDO G.
El cliente no dejó un comentario.RITCHIE B.
U-Haul loaded the U-Box on the trailer backwards which meant the Moving Helpers had to return to the store to have it turned around, costing them additional gas and time and delaying unloading of my U-Box. The damage to my goods was more than I expected, even though I knew some damage was inevitable regardless of how I moved my goods.Lee L.
El cliente no dejó un comentario.DEREK F.
El cliente no dejó un comentario.JOHN G.
Important that the truck ran smoothly-tranny and motor were goodMEREDITH M.
El cliente no dejó un comentario.EMILY B.
El cliente no dejó un comentario.DEBORAH D.
Tell the customer what size gas tank the truck has so they can make an estimate of how much gas to buy (if they need to get to half-full, for example).CHASE C.
Clear communication. And maybe a phonecall when things are getting chargedAnthony E.
The windshield was not clean from inside. It was foggy and looks like it hadn't been wiped for a long time. The agent who accepted the truck at drop off wasn't friendly. The people I spoke on the phone were all nice and polite.Behzad J.
El cliente no dejó un comentario.ANTHONY M.
El cliente no dejó un comentario.Daniel L. | First Impressions
I told them where I wanted to drop off. They said they would leave the return location open. Instead, they assigned a return location on the other side of corpus. Also, the trailer's fender was dented.FRANCISCO R.
Again. the staff made things very easy and turn in was as quick as park it and leave it.BRANDON L.
El cliente no dejó un comentario.ANGIE C.
Best Uhaul location I've been to!Jose L.
El cliente no dejó un comentario.THERESSA M.
Maintain the high standards that are already invoked, and maintain the attention to detail and the customer focus. Eric and Leroy were great...JEFFREY CHARLES S.
El cliente no dejó un comentario.JANEAN BURNS W.
The truck was old, but worked well. The staff was nice and kind. The only regret is using moving help as the movers damaged my furniture and did not put our furniture back together after rushing. They took several breaks and didn't finish the job.STANITA J.
El cliente no dejó un comentario.JIMMY R.
El cliente no dejó un comentario.JOANN C.
El cliente no dejó un comentario.JOAN R.
Job well doneMEHRDAD T.
The people that helped me at the counter were friendly and knowledgeable. They answered all my questions.Richard G.
El cliente no dejó un comentario.Ryan S.
Excellent service. Top work people. My respects.JEFFREY M.
El cliente no dejó un comentario.TIMOTHY W.
El cliente no dejó un comentario.ANTHONY E.
The app still has a problem when checking in and I don't understand the problem. I also attempted to use the website on my android 12 pixel 3XL but it wouldn't work with Firefox. I can't upload the odometer - fuel gauge picture yet I can upload pictures when checking out. Eventually I tried chrome which i don't like to use to complete the check-in. Why can't you make an app that works. BTW I checked and all app permissions were turned on for your app.Martin M.
El cliente no dejó un comentario.PATRICK K.
Very friendly staff and well organized, they had me on my way with my Uhaul trailer in no time. Will definitely use again.SYLVIA A.
El cliente no dejó un comentario.SHIRLEY M.
El cliente no dejó un comentario.ROGER A.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.VERONICA L.
Good customer service!!!Samuel P.
I rented one of your largest trucks, specified I was moving to a second floor building. I paid extra for the dolly when I arrive to pick the truck up the asshole working there says I just rented the last one out. I was livid because if he would do his job right he would of known that dolly was rented out already. We had to buy a dolly and made an extra expense. I want a refund for all my troubles, use your fucking common sense next time.JORGE S.
During a very stressful move, everyone at this location was so very helpful, professional and very knowledgeable. A BIG THANK YOU to April and Eric who's help navigating the storage, truck rental and every question and concern we had relieved all our stress! Thank you !!!!Nicole S. | First Impressions
El cliente no dejó un comentario.ROYCE G.
El cliente no dejó un comentario.Rushie T.
El cliente no dejó un comentario.ADELA M.
El cliente no dejó un comentario.Mrinal Keshao P.
El cliente no dejó un comentario.KENNETH G.
U-Haul wont give me the option to review the company as a whole so here's m review under this location. This has been the WORST moving experience in my entire life. I spent 20 years in the military moving constantly and not once did I ever encounter a worse service than what U-Haul offered. I had to call in more than 10 times and every time a different rep would give me a different answer. I will NEVER use U-Haul again.Amado S.
William is very courteous and professional. He is very thorough with completing my rental from start to finish and made my experience at U-haul very satisfied. ¡Gracias!SUNG L.
El cliente no dejó un comentario.JOEL W.
El cliente no dejó un comentario.TE H. | Overall Experience
El cliente no dejó un comentario.JAMES D.
The staff is reluctant to help customers. During pick up It felt more like a Hertz rental where you just go find your vehicle. Upon return Ian didn't want to answer any of my questions and told me to look for an email since he was busy.MICHAEL M.
El cliente no dejó un comentario.EDWIN H.
The woman who helped me out at 7 AM was incredible. Best customer service I've had in a while. The gentleman who grabbed the truck form was also sweet enough to turn on the heater full blast as it was freezing that morning. Thank you!!CANDACE K.
El cliente no dejó un comentario.Brent S.
El cliente no dejó un comentario.THOMAS G.
Thanks y'all!ERIC S.
El cliente no dejó un comentario.Ransom N. | Overall Experience
El cliente no dejó un comentario.BROOKS M.
Very helpful staff and quick to get me in and outRichard L.
El cliente no dejó un comentario.SRIHARSHA T.
I rented an appliance dolly that was not in great shape and even difficult to use. The sales associates were nice and easy to deal with. This is the only negative experience I have had with this location and it was not the employees fault.Keli J.
El cliente no dejó un comentario.Laura C.
El cliente no dejó un comentario.Alan L.
I ordered 2 Utility Dollies but they didn't have any available at the pick up time. Very disappointed with the serviceFARBOD D.
Your People are great I use U-Haul for all my rental. Rosa Moss is the best rep I've ever delt she makes sure you know everything before you leave. She's is #1 in my bookðŸ'KEVIN H.
El cliente no dejó un comentario.Kahari G. | Online Move In
Excellent location with knowledgeable personnelCharles C.
El cliente no dejó un comentario.Scott S.
The service attendant Matthew Varveris was very helpful preparing me for my 1,800 mile trip. He made sure the equipment was in great shape. He was a pleasure to work with.JAMES F.
El cliente no dejó un comentario.KRISTEL P.
I didn't realize there was an "open drop-off hours" (perhaps this should have been made more apparent on the receipt / app?). But the young man who happened to still be at the location was extremely friendly and got it handled in less than 1 min. Great service!Patrick N.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.john O. | First Impressions
April was instrumental in her assistance. She went above and beyond. She is a huge asset to your organization!!!Ricardo C. | Overall Experience
My only problem was with your website. I wanted to change the pickup location, which I should be able to do online, but the website would not allow the change. After trying for about 30 minutes I called for help. When connected to the proper person, the change was completed in a matter of seconds.Daniel S.
Professional, friendly and fast. Always a pleasure doing business there.PHILLIP T.
Good but Faster handlingMahmud A.
El cliente no dejó un comentario.DAVID W.
El cliente no dejó un comentario.Mark M.
I reserved an appliance dolly that is absolutely necessary to my move and you guys took the reservation but didn't have any dollies. I was told I was going to be called when a dolly came in, it is two days later and still no call.Joseph R.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.TERRY P.
El cliente no dejó un comentario.Linda B. | Overall Experience
they should have informed me to make a reservation to unload my u-box.Mark D. | First Impressions
Nice customer service and great attitude from personnelJonas M. | First Impressions
The staff was amazing.. Especially April!! Matt and Ivan were so helpful! The entire place was super clean.. I was really impressed. When i opened the unit i could tell it was cleaned with Fabuloso.. So great! Thanks guys.. Ur the best!!ERIN B. | First Impressions
El cliente no dejó un comentario.Alice B. | Overall Experience
Although I was disappointed that my advanced booking could not be found, it was not their fault and they could not have handled it better. Thank you April, Eric and Matt for your friendly, efficient and prompt handling of the situation. Ivan KahnIVAN K. | First Impressions
El cliente no dejó un comentario.Cameron S. | Overall Experience
El cliente no dejó un comentario.DIA M. | Overall Experience
Too high , not understanding, the new manager is rude and she don't care about the struggle of other families Plano Texas is all for that they can get out of folks !Patricia M. | Overall Experience
Great serviceTE H. | First Impressions
NO ONE EVER ANSWERS THE LOCAL PHONE NUMBER BE IT IN SAN DIEGO, WHERE I MOVED FROM TO PLANO, WHERE I LIVE NOW AND I'M NOT THE ONLY CUSTOMER THAT COMPLAINED ABOUT THIS!!! SO FRUSTRATINGSonia L. | First Impressions
El cliente no dejó un comentario.DIA M. | First Impressions
El cliente no dejó un comentario.Cicely T. | Online Move In
El cliente no dejó un comentario.Tracy L W. | Online Move In
All personnel friendly and extremely helpful.FRED B. | First Impressions
As of 9/5/2020. Doing business with this company was the worst experience I've ever had unfortunately. I paid for the storage unit 1973. I rented a uhaul truck. I paid movers to put my items in storage unit 1973. After getting to the unit with a truck load of iitems. The worst thing ever, NO ONE REMOVED THE UHAUL COMPANY LOCK. SO, I WAS LOCKED OUT OF USING UNIT 1973 FOR WHICH IT WAS PAID IN FULL WITH THE EXTRA 10.00 FEE TO HAVE ACCESS TO THE UNIT FOR 24 HOURS A DAY. I HAD TO PAY MY MOVERS FOR AN INCOMPLETE JOB BECAUSE THE UNIT 1973 WAS NEVER AVAILABLE TO ME AFTER IT WAS PAID FOR.Jo M. | First Impressions
El cliente no dejó un comentario.Susan S. | First Impressions
Have used the Plano Pkway location a couple of times and the staff is professional, friendly and very knowledgeable about their services and products!norma m. | First Impressions
it 's clean and the sales person was very helpfulLinda B. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!