Customer Reviews for U-Haul Moving & Storage of Plainfield

2,560 comentarios

11238 Rte 59   Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)

(630) 904-6625

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(630) 904-6625

11238 Rte 59
Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Parking lot is not paved

Taras M.  |  First Impressions 
Clasificación:
5.0

The guys were helpful and the whole experience was great.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

Customer service agent was excellent. He took care of paperwork quick, helped to hook up trailer, and checked in trailer (return) quick as well. This was a very smooth transaction and I would not hesitate to rent from this location again.

CHRISTOPHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

Satisfied with everything

Barbara G.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Enrique C.  |  Overall Experience 
Clasificación:
5.0

Quick, efficient service. Well maintained truck.

DANIEL T. 
Clasificación:
5.0

Nothing…all good!

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S.  |  Overall Experience 
Clasificación:
5.0

Always helpful, polite and hassle free.

Mirna G.  |  Overall Experience 
Clasificación:
5.0

I cannot begin to express how grateful I was to have landed at this location. The entire staff was incredible. They helped a first time renter feel comfortable and went above and beyond to help me when some details were not clear. Please know how very happy I was to find this great location and wonderful staff. A++++

PATRICIA M.  |  First Impressions 
Clasificación:
5.0

Great service and customer experience.

WILLIAM B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN N.  |  Overall Experience 
Clasificación:
4.0

Pickup went ok. Had to look around for the rental vehicle. Had to look around for the key pickup box. The truck was very clean. One bad note, the vehicle only had a quarter tank of fuel. This was frustrating.

Engelbert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD K. 
Clasificación:
5.0

The manager was very helpful and considerate of my situation and uhaul is very blessed to have him on staff!! Thank you and merry Christmas

Jekiara B.  |  Overall Experience 
Clasificación:
5.0

great

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORNELIU G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY K. 
Clasificación:
5.0

I rented the truck to take a C license driving test at the DMV. Didn't know it required insurance purchased from you all. You all would not allow me to add insurance after 30 mins of rental & ended up not being able to use the truck.

MARVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADNAN H. 
Clasificación:
5.0

Friendly and relatively wuick!

Louise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrice S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC L. 
Clasificación:
5.0

Great Staff!

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Everything is good

JESUS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime C.  |  First Impressions 
Clasificación:
5.0

Staff (Mike Connolly) was very knowledgable and helpful.

Michael G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

FELIPE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMIS U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William O.  |  Overall Experience 
Clasificación:
2.0

Make sure the trailers you are renting are in good working condition. On the trailer I rented, the rear rollup door was very hard to move up and down. I am a male, but a women would most likely not be able to move the door. This trailer should be taken out of service immediately and have the door fixed. I did mention this to the employees. I hope you follow through and get the trailer fixed.

DAVID V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O. 
Clasificación:
1.0

This location sold my Locker To Auction without notice Yes I fell behind on payment But always paid my bills in full

ramon i.  |  Overall Experience 
Clasificación:
5.0

Connor was awesome!! Great experience!!

CINDY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricky W.  |  Overall Experience 
Clasificación:
5.0

Wonderful customer service and friendly staff. They made renting a trailer a breeze. Attached and disconnected themselves and any questions I had where answered. I gave them a call 30mins before arriving and they set me up with my rental unit so that upon my arrival the process was smoother. In and out in less than 5min both at pick-up and return. Highly recommend.

IVAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEIA G. 
Clasificación:
5.0

The facility was very clean, office staff very helpful, and responded when assistance was needed.

Carmen I.  |  Overall Experience 
Clasificación:
5.0

Thank you for the excellent service and details provided for the person who helped us during the process

EDUARDO T. 
Clasificación:
5.0

The person who checked me in was very nice and professional. Gracias

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R.  |  Overall Experience 
Clasificación:
5.0

Quick check in. Staff was very helpful.

TIMOTHY C. 
Clasificación:
4.0

My only problem with this facility is trucks were always blocking the area where you have to swipe your card.

GREG M.  |  Overall Experience 
Clasificación:
5.0

Nothing you have Great employees

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S.  |  Overall Experience 
Clasificación:
2.0

Everytime, I reserve a truck, it is neither there and I have to drive to another location further away. I don't get reimbursed for the extra mileage to pick up truck.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN T. 
Clasificación:
5.0

The truck leaked rain into the back, third set of rivets from the front left. My items got soaked.

LINDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
5.0

had to wait for sometime, self check out and check in would be nice.

MASOOD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISMAIL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IBUKUN O. 
Clasificación:
5.0

Possibly an after-hrs electronic touchpad next to the key drop-off box in order to turn equipment in after hrs reliably instead of the mobile app (experienced problem with the Location confirmation in the app). Very good set up thru UHaul.

KONSTANTINOS K. 
Clasificación:
5.0

Mr. Conner was great. He was professional and curteous. He checked me in out of Uhaul quickly when I rented my vehicle on Friday, October 22, 2021.

KATRINA P. 
Clasificación:
2.0

The store was clean and the workers were friendly. But, I reserved a 20 foot truck days in advance. When I arrived there was a 20 foot truck in the lot but I was told there was not a 20 foot truck available. Although I wasn't comfortable driving a 26 foot truck it was my only option. Also, I followed the guide to refill the tank closely. The information I was given instructed me to put more gallons in the tank than were actually used.

BRIAN S. 
Clasificación:
4.0

Connor was very helpful, got right to the point in and out, even while training on my return, he was still in control and quick with service. Location itself sucks, only accessible from South 59, no local u-turns.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

Michelle was very professional and know what he was doing . Best customer service . Gracias

Dharmesh R. 
Clasificación:
3.0

After two emails and 36+ hours stating my concerns, I have had no reply - which is quite disappointing. The unit did not have a lock waiting for us as had been clearly promised on the website, and the huge rat trap inside the unit is unacceptable. I have asked for a different unit - no response. What is promised is not delivered.

Rebecca S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MAUREEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERTO R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
5.0

Extraordinario servicio al cliente

BONNIE B. 
Clasificación:
5.0

Easy in and easy out, nice place

DUMITRU F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
5.0

Very accommodating

Julie C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Quick pick up and drop off. Mike was pleasant and professional.

WLADYSLAW H. 
Clasificación:
5.0

Location, people are just excellent, I saw a lot of improvements over last few years. But application is not working. I was not ale to finalize the return by my own. It just failed!

Tigran A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISABEL S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN M. 
Clasificación:
4.0

Nothing, got exactly what I expected. Plus the single guy that was there was hard working, honest, and straight forward.

ZACHARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY L. 
Clasificación:
3.0

Everything was fine except agent/owner(?) displayed ZERO customer service skills.

PATRICK M. 
Clasificación:
5.0

Excellent all the way around. Great job, Connor!!

DONNA C. 
Clasificación:
5.0

This was a very easy way for us to move and you had great customer service!!

Joyce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

Highly annoyed I was charged full price for a rental that I returned early. Rental was initially for 24 hours but I returned within four. Associate rudely hurried me off saying you'll get an email receipt after I told him I was bringing it back early. Checked email and saw full charge. I will not rent from this location again.

KEVIN S. 
Clasificación:
5.0

Mike was excellent

WILLIAM O. 
Clasificación:
5.0

I have not actually moved into the new unit yet. I reserved it online. I will not move into the unit until mid October. Thanks.

Susan M H.  |  Online Move In 
Clasificación:
5.0

friendly and helpful place

Brandon C. 
Clasificación:
1.0

The service man at this location was horribly rude. His presence was just unpleasant. he clearly did not want to be there. when we would ask a question he would shy and answer as short and unhelpful as possible. he sniped and gripped at everything during the interaction. i would never recommend this location if he is still working there.

WILLIAM E. 
Clasificación:
5.0

Quick check in / check out. Equipment ready to go when expected. Staff was courteous and professional.

GREGG K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brett P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL Y. 
Clasificación:
4.0

The registration was very easy to do online. On the date of pick up, I just walked in, gave my name and we hitch, the trailer up, went through the safety checks and off I went, simple as that!

MICHAEL K. 
Clasificación:
5.0

The staff is always excellent and helpful. Always get you out quick and same when you return. This is my go to place when I need to rent a moving truck/van.

James I. 
Clasificación:
1.0

Get your reservations correct.

ORENTHIAL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

great job

WILLIAM P. 
Clasificación:
5.0

Javier and Raphael were incredibly helpful, friendly, and went out of their way to make me comfortable as a first time trailer hitch user. Never had such a pleasant experience spending money.

Robert W. 
Clasificación:
4.0

After hours return

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P.  |  Online Move In 
Clasificación:
5.0

The manager Kashish is one of the nicest and most professional persons, I've dealt with in years. A true asset to your company. He treats people like a long time friend or family. Great guy, great place!!

John F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Enrique C.  |  First Impressions 
Clasificación:
5.0

Owner is polite and helpful

Mirna G.  |  First Impressions 
Clasificación:
4.0

I didn't give a 5 because there is always room for improvement. However, the staff was great, very attentive and patient. I will give the Mike and Kashish a 5 star for great customer service.

yvette w.  |  First Impressions 
Clasificación:
4.0

Unit has oul stains and weeks in front ofnthe door that had to walk through.

Sharan H.  |  Online Move In 
Clasificación:
4.0

The only reason I gave a 4 star, is because they need more help there. Other than that they are Excellent. I have been using them a lot lately, and never had any issues, other than they need more staff. The gentleman, that helped me was very polite and helpful. His rating was 5 ⭐️'S from me. I don't recall his name, but thank you to him. Also, when calling, the person I spoke with on the phone was also excellent. Very knowledgeable and helpful. They were unable to provide me with the truck, but helped me get one at the next closest location. Very pleasant to speak with. To Uhaul, just add some help and you would have 5⭐️'S from me.

Donelle V.  |  First Impressions 
Clasificación:
1.0

Made a reservation a month in advance found out the day before that no units were available.

Kristin H.  |  First Impressions 
Clasificación:
5.0

The service was outstanding! Michael Connolly went above and beyond to be courteous , patient, helpful and was great in explaining how everything worked and where everything was located. He was exacting in his descriptions and explanations. A truly amazing customer service experience

Jeffrey H.  |  First Impressions 
Clasificación:
3.0

need more people!!!!!!!

Larry R.  |  First Impressions 
Clasificación:
1.0

Approx 2-2.5 weeks prior to my move i RESERVED 2 10x10 storage units at the Plainfield facility, I filled out paperwork and was given some instruction on what to expect. The young man at the counter told me not to come back until the day of my move so my free month would start on that day. June 22 came and the movers and I worked all morning. I got in my car followed by the moving truck. When we got to the facility i was told they did not have my original 2 reservations, only the one I made the day or two prior thinking I needed more space, I was horrified since I had to be out of my house and close on my sale by 6/28. My entire house was in this truck. The movers moved ALL my things into one unit since it was climate controlled. Meanwhile the manager said there was nothing he could do about this situation. He gave me an outiside unit, which I accepted since I had no choice. I will never recommend this facility again. Why take reservations (they had just given mine away) if you aren't going to honor them. I did everything they asked, Moving is stressful enough without this facing you at the end, I did call the national U-Haul office and spoke to Laura in customer service. She was friendly and helpful. She was sending a notice about my complaint to the manager of the Plainfield facility (which I said would do no good since he allready told me there was nothing he could do) and to someone at the U-Haul National offices. Here I was at 73 years old, moving all my things and trusting U-Haul to take care of them, and U-Haul couldn't even keep track of my reservation, let alone honor them. I will now have to hire the movers again to move half of my things out of this unit and into another one that is also climate controlled. I am on social security and this move was very expensive, let alone paying the movers twice. All in all I was handled poorly and am not happy about it. My number: 630-881-2840

Matt L.  |  First Impressions 
Clasificación:
5.0

The customer service was amazing. The gentleman helping us was the only one working and he was able to maintain his cool the entire time. There were lots of people there and he was able to quickly service everyone.

Shannon N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie C.  |  First Impressions 
Clasificación:
5.0

I wish the lights were on by my unit

Cynthia R.  |  Online Move In 
Clasificación:
5.0

The person at the desk, I believe it was Michael, was extremely helpful. I booked my reservation online and there were too many reservations and not enough units. He worked through the issue, calling other locations as well and got me what I needed. I appreciated his efforts. Gracias.

Bryan S.  |  First Impressions 
Clasificación:
5.0

Friendly, knowledgeable staff

mary l.  |  First Impressions 
Clasificación:
5.0

Been using this Facility for 3 years .. Trailer rental, Rv Parking, and Storage . Have always been Pretty Good...

Elpidio P.  |  First Impressions 
Clasificación:
5.0

Mike was absolutely great getting me set up with a truck and rental unit.

Ken B.  |  First Impressions 
Clasificación:
4.0

Only concern was when the after hours access door would not open. Staff was super helpful in letting us in to move things though.

Emma F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy T.  |  First Impressions 
Clasificación:
5.0

I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.

Jay K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aline C.  |  First Impressions 
Clasificación:
5.0

Everyone is very helpful every time I call with a question or concern.

Wandalyn T.  |  First Impressions 
Clasificación:
5.0

Everyone is very helpful every time I call with a question or concern.

Wandalyn T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISEO V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrice S.  |  First Impressions 
Clasificación:
5.0

Easy to work with

Scott J.  |  First Impressions 
Clasificación:
5.0

Excellent!!!!!

Tacuma S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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