Comentarios de los clientes para U-Haul Moving & Storage of Plainfield

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Plainfield

Clasificación general:

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STEVEN D.
Clasificación:

I could not get the App to work smoothly for a contactless experience. Kashish Chhabra was great in getting me on my way. Store was clean with protective barriers and hand sanitizer at the counter.

Terri F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tommy B.
Clasificación:

El cliente no dejó un comentario.

Arash A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ELISEO V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jorge P.
Clasificación:

I was given a truck with no fuel. Then I was asked if I could put fuel in the truck and that I would be given a 28$ credit ( I only received a 22$ credit.) So I leave the lot and drive about a quarter of a mile and truck runs out of fuel. I lost about one hour of my time waiting for fuel. Truck was stranded in the middle of the road, this was very unsafe. Worst experience ever!!

PAUL W.
Clasificación:

El cliente no dejó un comentario.

JOHN S.
Clasificación:

El cliente no dejó un comentario.

IRMGERALD R.
Clasificación:

This location definitely had better feel, easy process, and customer service than the one in Alsip. The previous truck I had rented in Alsip 2 weeks ago was running on its wheels. The transmission felt like it was going to die with terrible noise, it was dirty, the mileage gage was up and down, etc. Bad experience. Naperville location was great.

ROBERT G.
Clasificación:

We had to drive 50 miles to pick up the truck,, than another 50 miles back to Elgin Illinois The price we payed was not quoted when we reserved it in west Dundee Illinois.

JOSEPH B.
Clasificación:

Nothing as far as I can say

Sean C.
Clasificación:

Michael Connolly at the pick up store was excellent!!

James H.
Clasificación:

The truck had zero power when you try to go!

BRUCE R.
Clasificación:

El cliente no dejó un comentario.

Erin C.
Clasificación:

Have multiple employees working at once so that 1 guy doesn't have to run around trying to help everyone (although he still did a great job!).

ASHOK P.
Clasificación:

El cliente no dejó un comentario.

James L.
Clasificación:

no help in store had to wait too long truck should be backed in so can pull out no pre inspection and no post inspection done need another employee working my tuck just came in and should have been wiped down for corona with indication it was done hard to get to location - cannot go nb without first going sb doing and having to turn back nb about a half mile away added fuel thing to bill in store when i ordered all online without it on return no one in store for 5 minutes billed for something i did not want and called in but long wait on phone to get thru and then answered employee said with customer and would call back - i got no call back - again lack of care for customer - will not rent from this location ever again and will avoid uhaul if i can

PAUL S.
Clasificación:

El cliente no dejó un comentario.

leonard G.
Clasificación:

El cliente no dejó un comentario.

OVIDIU B.
Clasificación:

Very fast and knowledgeable staff!

Richard B.
Clasificación:

El cliente no dejó un comentario.

Charles B.
Clasificación:

El cliente no dejó un comentario.

RONALD B.
Clasificación:

Mike Connolly helped me, when I picked up the truck and when I returned it. He is very professional, knowledgeable, courteous and friendly. He represents U-Haul and this location very well; and he is an excellent role model for others at U-Haul who interact with customers.

Jaskaran S.
Clasificación:

El cliente no dejó un comentario.

David G.
Clasificación:

Service was excellent.

James W.
Clasificación:

Trailer was in excellent condition. Refrigerator dolly had a broken cross-piece that I did not notice until I went to use the dolly. The UHaul man had loaded the dolly into the trailer, and I did not notice the broken weld. But overall a very clean shop and professional service.

Wade S.
Clasificación:

El cliente no dejó un comentario.

JASON S.
Clasificación:

El cliente no dejó un comentario.

Patrick K.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

El cliente no dejó un comentario.

Allyson S.
Clasificación:

The employee that helped us was rude and very short with us. He seemed as if he did not want to be there assisting customers whatsoever.

MICHAEL C.
Clasificación:

El cliente no dejó un comentario.

HOLLY S.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

Hi, I refueled before dropping off but mistakenly put more fuel in than needed. By about a quarter tank. This happened because when I turned the truck ignition to ACC, it wasn't showing the accurate amount. I know that there is, on the contract form, a useful guide to let me know how much fuel I need to put back in the tank to get it to at-rental level but I didn't have my reading glasses so...My question is this: Isn't it reasonable to ask that i get some kind of credit for fueling the truck at a level greater than what was there when I rented it? It sure would be a value feature that makes UHAUL even more well-liked by this and other customers. Thank you

Mike B. | First Impressions |
Clasificación:

scotts team was great -- courteous helpful and hard working

Jay M. | Overall Experience |
Clasificación:

Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.

Constance S.
Clasificación:

Appreciated the help of Michael in attaching the trailer and getting it back into the space upon our return. Easy in Town rental.

Julie T. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

ANTHONY B.
Clasificación:

El cliente no dejó un comentario.

GREGORY O.
Clasificación:

I was told that I would get a paid invoice via e-mail Monday evening. It is Wed., and I haven't got it yet.

CAROLYN S.
Clasificación:

I was very happy with the experience. Good staff !

Joseph S.
Clasificación:

El cliente no dejó un comentario.

James I.
Clasificación:

I always rent from this location. Great customer service with well maintained vehicles. They're the best.

Mark K.
Clasificación:

El cliente no dejó un comentario.

Latrice S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

KAITLYN W.
Clasificación:

It was my first time using it on my own. I would most definitely let my friends now that it is a great thing place to use

CASSANDRA K.
Clasificación:

El cliente no dejó un comentario.

RAMUS K.
Clasificación:

El cliente no dejó un comentario.

Roderick H.
Clasificación:

Mike is the best hands down

THOMAS F.
Clasificación:

Wash truck

Charles S.
Clasificación:

El cliente no dejó un comentario.

Patrick K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

EDITH C.
Clasificación:

El cliente no dejó un comentario.

Dale S.
Clasificación:

Very pleased with the service at this U Haul location. Equipment was ready for me and personnel were very friendly and helpful!

BRIAN P.
Clasificación:

El cliente no dejó un comentario.

Sytze N.
Clasificación:

No improvement necessary.

Greg R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Edward K.
Clasificación:

El cliente no dejó un comentario.

Ross F.
Clasificación:

Have more than one staff member on hand. At both pickup and drop off extended wait due to only one person serving customers.

PATRICK D.
Clasificación:

El cliente no dejó un comentario.

Ryan D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Josiah C.
Clasificación:

Actually keep the reservations that people make with you for the items and places they make them!

Richard H.
Clasificación:

El cliente no dejó un comentario.

ANDRZEJ S.
Clasificación:

nice people

Saira K.
Clasificación:

El cliente no dejó un comentario.

Seshadri T.
Clasificación:

El cliente no dejó un comentario.

Ashok P.
Clasificación:

El cliente no dejó un comentario.

Marnie S.
Clasificación:

El cliente no dejó un comentario.

Donna R.
Clasificación:

Very efficient process, clean truck no wait return. Very satisfied. Thank you

Andrew L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sherjeel G.
Clasificación:

El cliente no dejó un comentario.

Catriece B. | Overall Experience |
Clasificación:

Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .

RONALD L.
Clasificación:

El cliente no dejó un comentario.

Donna R.
Clasificación:

Great service, clean truck, no problems with the return. Thanks!

ernest H.
Clasificación:

El cliente no dejó un comentario.

DENISE M.
Clasificación:

Everything was great -- thanks!!

Patricia S. | Overall Experience |
Clasificación:

Great service and clean secure space

Ted O. | Overall Experience |
Clasificación:

Great location and fair price

KRISTEN J.
Clasificación:

The windshield had bird poo smears or something similar when I picked it up but the wipers could not get it off. The vans always have a weird smell too. But the vehicle inside was clean otherwise. Staff is always helpful and great.

Lydia A.
Clasificación:

El cliente no dejó un comentario.

JAMES N.
Clasificación:

this is my go to place for all my hauling needs

FRANK K.
Clasificación:

El cliente no dejó un comentario.

Kevin R.
Clasificación:

El cliente no dejó un comentario.

Alan E.
Clasificación:

El cliente no dejó un comentario.

DEBORAH C.
Clasificación:

You guys got it all right! Want quit sure about your app.

Kristine P.
Clasificación:

Great, timely and communicative service!

Juan T.
Clasificación:

El cliente no dejó un comentario.

Patrick P.
Clasificación:

El cliente no dejó un comentario.

LENORE C.
Clasificación:

El cliente no dejó un comentario.

Charles M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jojo A. | First Impressions |
Clasificación:

i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.

LOURETHA H.
Clasificación:

El cliente no dejó un comentario.

Ruben O.
Clasificación:

El cliente no dejó un comentario.

Arun H.
Clasificación:

El cliente no dejó un comentario.

ROBERTEDWARD C.
Clasificación:

El cliente no dejó un comentario.

Jessica G.
Clasificación:

Very clean, orderly, and the clerk was properly masked.

MILTON P.
Clasificación:

El cliente no dejó un comentario.

Ari R.
Clasificación:

After loading truck for move, truck would not start back up. Called Roadside service and waited nearly a half hour to even get anyone on the phone. Once roadside came, he had to bypass the starter which meant that I couldn't shut the truck off again or it might now start again.

Victor A.
Clasificación:

El cliente no dejó un comentario.

JUSTIN B.
Clasificación:

El cliente no dejó un comentario.

Mark M.
Clasificación:

El cliente no dejó un comentario.

Beatrice B.
Clasificación:

El cliente no dejó un comentario.

GREGORY K.
Clasificación:

El cliente no dejó un comentario.

Peter K.
Clasificación:

El cliente no dejó un comentario.

James E.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

Tracy L.
Clasificación:

I reserved online for 8 hrs. I pick up at 8 a.m. and told I need to return it by noon because of another reservation. I said I reserved it for 8 hrs (reservation states this) so the fact it put in return by noon wasn't my fault. I paid $94 for about 3 hours of use and didn't get it all done. Employee said online reservations always mess up, better to phone reserve. So why offer that option then if they frequently mess people's reservations up?

JOHN K.
Clasificación:

Very friendly, professional and practicing safety protocols during this covid era.

Victor A.
Clasificación:

El cliente no dejó un comentario.

ABDUL HAMID J.
Clasificación:

Had no problems

CHARLES G.
Clasificación:

El cliente no dejó un comentario.

JAMES L.
Clasificación:

the general manager was very helpful

kole C.
Clasificación:

El cliente no dejó un comentario.

James C.
Clasificación:

I requested a 26ft truck and got scheduled for a 20ft. I wanted it at the Dempster St. location in Evanston, IL and when I called to verify, I was told the 20ft I didn't want was at a location 30 some miles away. No one called to tell me about this difference. Then when I found out I wasn't getting a 26ft but a 20ft, I was told the only place I could get a 26ft truck was in Napierville, IL about 40 miles away from Evanston, IL. Why wasn't all this communicated at the time of rental. Why didn't someone call me and tell me I was going to have to drive over an hour to two hours round trip just to get a truck? What has happened to good customer service? I had to call to secure (and the wrong item was reserved), I had to call to verify (I was told someone called me to verify and left a message, but I had no evidence of a call or any message AND the wrong item was verified at the location I wasn't expecting), and I had to drive two hours to get the vehicle I needed (why couldn't it be provided to a location closer to my need)? Also, the truck was clean, yes, but the brakes were making some odd noises at times which was a little disconcerting. All this fun for almost $500. So, no, I'm not really happy with my experience, I almost cringe every time I have to use U-Haul. Maybe I should research other options.

CHAD C.
Clasificación:

I did put that the equipment was clean - but it did look pretty tired. It has, I'm sure, seen many many miles. We had an issue with checking in after I had done so online - but got it resolved after some time. We then had an issue with the first trailer not being able to connect due to a faulty ball receiver - but got resolved as well after some time. The help I got was great and friendly and ended up getting it done, but it wasn't without a couple of snags.

Victor A.
Clasificación:

El cliente no dejó un comentario.

Chuck G. | First Impressions |
Clasificación:

The place is clean and secure. The units are tall and well maintained

MARK T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Francisco O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kathy W. | First Impressions |
Clasificación:

The staff was Great! Very Helpful!

June D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brian W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Georganna Q. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

joe f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Candace B. | Overall Experience |
Clasificación:

Thanks for your services

dennis c. | Overall Experience |
Clasificación:

Everyone was the best.thanku Mr clarke

Rita S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anglea R. | Overall Experience |
Clasificación:

The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original payment

BRIAN S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

matt f. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

FRANKY F. | Overall Experience |
Clasificación:

Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I left

steve t. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

michelle c. | Overall Experience |
Clasificación:

Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michelle

DAVID N. | Overall Experience |
Clasificación:

Very helpful employees.

Kathy W. | Overall Experience |
Clasificación:

Great Staff!

matt f. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ROSEMARY F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marcy A. | Overall Experience |
Clasificación:

Aside from the access card not working the service, employees location and facility we’re outstanding

arthur d. | First Impressions |
Clasificación:

The employee who waited on us was very helpful and courteous

Kenneth W. | First Impressions |
Clasificación:

Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!

James K. | First Impressions |
Clasificación:

Easy to work with

nora g. | Overall Experience |
Clasificación:

Great place

Keith M. | First Impressions |
Clasificación:

Very detailed

LATRICE C. | Overall Experience |
Clasificación:

Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn’t. They really worked with me when I fell behind. I highly recommend...

Scott C. | Overall Experience |
Clasificación:

Clean facility, nice security system. A little over priced for monthly fees

Marcy A. | Overall Experience |
Clasificación:

NA

Becky S. | Overall Experience |
Clasificación:

This is the second time I have used this storage facility. They are great to work with.

John S. | First Impressions |
Clasificación:

Ian over delivered on customer service, great experience!

Thomas B. | First Impressions |
Clasificación:

Great staff. Very knowledgeable and friendly.

david t. | First Impressions |
Clasificación:

The gentleman at the desk, sorry, I forget his name, was great!

Kimberly H. | First Impressions |
Clasificación:

Awesome customer service!!!! Very friendly staff !!!

Necole C. | Overall Experience |
Clasificación:

My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.

WAYNE L. | First Impressions |
Clasificación:

My sales guy was really nice and helpful

Elpidio P. | First Impressions |
Clasificación:

Great service.. Nice facility and was very pleased with the young man that helped me and the manager

William H. | Overall Experience |
Clasificación:

Excellent

MICHAEL B. | Overall Experience |
Clasificación:

I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.

Tacuma S. | First Impressions |
Clasificación:

Excellent!!!!!

Robert Z. | Overall Experience |
Clasificación:

Employees friendly.

Rosanna R. | Overall Experience |
Clasificación:

Everyone was great and very helpful

Sandy R. | First Impressions |
Clasificación:

Staff members are very nice and helpful !

Dawn R. | Overall Experience |
Clasificación:

N/A

STANLEY W. | Overall Experience |
Clasificación:

I love the first month free the staff perfect

Leonard H. | Overall Experience |
Clasificación:

Fit our needs well.

cheseter r. | Overall Experience |
Clasificación:

Everything was top notch. Thank You

Tommie W. | Overall Experience |
Clasificación:

I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.

Tommie W. | First Impressions |
Clasificación:

Employee was polite and professional

cheseter r. | First Impressions |
Clasificación:

Michael Connolly took care of me and he was very helpful and professional.

Lea B. | Overall Experience |
Clasificación:

Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they did

Traci G. | Overall Experience |
Clasificación:

Half of my belongings got rained on, I'm at $550 loss. Never again!

Ted O. | First Impressions |
Clasificación:

I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpful

DICK M. | Overall Experience |
Clasificación:

Employers very helpful and friendly.

BOB R. | Overall Experience |
Clasificación:

Great service and great location.

Jeanne r. | Overall Experience |
Clasificación:

Very upset that IMy husband didn’t receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man’s 200$.

amber c. | Overall Experience |
Clasificación:

I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitude

Leslie G. | Overall Experience |
Clasificación:

Nice staff

lisa g. | Overall Experience |
Clasificación:

I have no complaints

jeremy s. | Reservation |
Clasificación:

Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.

DICK M. | Reservation |
Clasificación:

Everything went very smoothly

Kiona D. | Reservation |
Clasificación:

Very Help and great deal !

ALVINO R. | Overall Experience |
Clasificación:

I would use their service again if the need arises.

Elise C. | Overall Experience |
Clasificación:

Great people and very accommodating.

Mark P. | Overall Experience |
Clasificación:

It was great

Mark B. | Overall Experience |
Clasificación:

Excellent facility highly recommend to family and friends !

KENNETH K. | Overall Experience |
Clasificación:

Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.

Carol C. | Overall Experience |
Clasificación:

I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know i

JAMES N. | Overall Experience |
Clasificación:

The staff went above and beyond to make sure my experience was a positive one.

Elise C. | Reservation |
Clasificación:

Very nice people. Clean facility with lots of moving supplies available in the office.

Tuan D. | Overall Experience |
Clasificación:

There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new client

STANLEY W. | Overall Experience |
Clasificación:

Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves him

Thomas R. | Overall Experience |
Clasificación:

Very friendly staff who was able to answer my questions quickly.

Keith W. | Overall Experience |
Clasificación:

I have used this facility several times for rental. Always great.

JEFF G. | Overall Experience |
Clasificación:

The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.

WILLIAM C. | Overall Experience |
Clasificación:

All was very professionally managed.

TONY M. | Overall Experience |
Clasificación:

Would def use again. Everything was secure and I had no worries about storage.

RICHARD H. | Overall Experience |
Clasificación:

Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was good

KEVIN A. | Overall Experience |
Clasificación:

Excellent service, great 👍 people there.

JOHN G. | Overall Experience |
Clasificación:

Thank all the staff for their assistance

Lindsay H. | Overall Experience |
Clasificación:

Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.

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