Customer Reviews for U-Haul Moving & Storage of Plainfield

Rating:

4.0

The truck was clean but the truck drove terrible.

Rating:

5.0

My first time using U-Haul truck and location. First time experience was great from beginning to end . Thank you!

Rating:

5.0

Excellent

Rating:

4.0

The age and lack of quality of equipment is the biggest negative here. Vns are old. Some smell of smoke. Trailer was old, dirty, and damaged. Really worn out. The service representative was kind, helpful, and went through the process very quickly. She was very knowledgeable and helpful. The online process is lengthy, but thorough, and speeds up the process with little wait in the store.

Rating:

5.0

908 644 2018 CELL AM A REGULAR FREQUENT CUSTOMER. PLEASE MAIL ME A SMALL TOKEN OF LOVE/ GIFT CARD. THANKS

Rating:

3.0

Joanna was great she helped me with all my needs

Rating:

5.0

The young man checking me out was great, setup trailer onto my truck and took care of business efficiently.

Rating:

5.0

None.

Rating:

4.0

When I returned the trailer I knocked on the side door and window but neither attendant would answer the door or a knowledge I was there. I could have simply left the trailer and left. Instead I had to go around to the front. Guess this is the new generation, not impressed. There were no other customers in the store.

Rating:

5.0

The woman who helped me that day made my move experience, which was normally very stressful, a smoother experience, she had a great personality and very professional and helpful attitude. A+

Rating:

5.0

I would definitely recommend and use again

Rating:

5.0

Very Professional and accommodating to help me changed from the original storage to one the fitted my needs better.

Rating:

3.0

Clean the ice and snow off the windshield. It took me 30 minutes to remove the ice off the windshield in below freezing temperatures 🌡. That should have been done prior to renting the truck. In addition, costumer service booked my pickup at the wrong location and the wrong time. 1:00 am really! How can I rent a truck at that time, if the store doesn't open 🤔 until 7:00am? Moving is stressful enough, I didn't need the added aggravation.

Rating:

4.0

The app is terrible, it continuously crashed when I tried to return the U-Haul and I had to call a representative to assist. Additionally, I did not get all of the requested equipment I wanted

Rating:

4.0

My last purchase was very expensive, honestly I'm not happy for that . 19.89$ just for fee rental is to much money

Rating:

3.0

Clean the equipment before renting it out. I had to remove snow from the windshield, a lot ,ask employees for equipment to remove the snow ,I was told there's none..very dissatisfied and disappointed...

Rating:

5.0

Terrific service!

Rating:

5.0

excellent

Rating:

4.0

I rented a U-Haul and the truck broke down and made me wait 7 hours which wasted my entire Sunday. I arrived home at 11 at night. meter. and the next morning U-Haul called me to tell me that he would not return the truck and that they would call the police if he did not return it. I instantly arrive at the U-Haul warehouse in Plainfield, New Jersey, where I tell them that the truck is outside and that I returned that same Sunday. They didn't realize the truck was in their own parking lot and they never checked their own mailbox where the keys are supposed to be left. I told the manger what happened and she didn't even pay attention to my situation. I lost an entire day of work due to this incident.

Rating:

5.0

Your people were very friendly and helpful I'm a senior person who needs help they were GREAT

Rating:

5.0

I forgot to return a dolly and they gave me a courtesy call before charging me

Rating:

5.0

Very impressed whith uhaul services

Rating:

1.0

Refund

Rating:

4.0

I have filled in more gas than what has been mentioned in the file. I should get a refund and I don't see anything related to it mentioned anywhere.

Rating:

2.0

The truck had 1/8th of a tank of gas. I was told that if I return it with 1/4 thank or more I would get a $50 credit. The location of this facility is not very friendly when maneuvering a 20ft truck and there are few gas stations in the vicinity. Finally found a gas station that had the room to get to a pump without blocking everybody. Frustrating for a non-professional driver and I never did get the credit for returning it with more than a quarter tank.

Rating:

3.0

No comment

Rating:

5.0

The employee on shift when I picked up my tow dolly was very helpful. This was my first time renting a trailer and he took the time to help me put the hitch on, brought out another hitch to check the size in case mine was wrong, and hooked up the trailer for me. I was very appreciative.

Rating:

4.0

It was good and staff was helpful and friendly. The only problem was the U-Hailt app freezed when I was doing the return myself before it was off hours. U-Haul's IT or software developer needs to do a better job. I saw the same app issues on other reviews.

Rating:

5.0

Joanne was amazing, she was very knowledgeable and patience with providing information. She made my experience welcoming. You need more people like her. I look forward to booking with Uhaul in the future if needed and would surely pass on redeeming this location because of herz

Rating:

1.0

Lock for back of truck was broken. Had to call roadside to remove it. Took roadside almost 2 hours for someone to show up. Still waiting to see if I will get any money back for the time spent waiting for truck to be opened.

Rating:

4.0

You guys were good

Rating:

5.0

While dropping off, please ensure that the trucks are pulled up all the way in. I could not enter the facility completely and my truck was blocking the side walk. I had to get out and alert the employee to pull up the other trucks in the front to make space.

Rating:

5.0

The young man at the register was very very kind and patient with me. Thanks so much.

Rating:

4.0

I do not advertise commercial establishments for free, which is why I will not publicly recommend this location to friends. You should talk to the City of Plainfield about its broken glass problem, as it caused a blowout of one of my hand truck tires, delaying my move-out by several days. Also, I lost a caster wheel to a track in one of Plainnfield’s sidewalks. Fortunately, I was able to borrow my ex-wife’s Subaru to complete the move-out.

Rating:

5.0

Todo esta bien

Rating:

5.0

the young lady there was great!!!!!!!!!!!!!!!!!!!1

Rating:

5.0

Nothing it was perfect.

Rating:

5.0

There was a young lady sitting sitting at the desk with here head down very unprofessional

Rating:

5.0

The truck I rented had a warning that the front right tire's pressure was low. I told the staff about it and they said that they had just filled the tire up and that the warning should disappear in a few minutes. The warning never went out, and driving a truck on highways for 80 miles was very worrying. The sun visors on the truck were also pretty beat up and would not stay locked in place.

Rating:

5.0

The young woman who ran this location was professional and personable. Made the experience pleasant and easy! Would definitely recommend!

Rating:

5.0

Have convertible hand trucks/cart dollies available to go on the truck to enable going over step-ups and step-downs without transferring loads.

Rating:

5.0

Super helpful team at Plainfield location made this rental experience smooth and easy.

Rating:

5.0

The woman in the front counter was very thorough and professional at giving me my rental. Pick up was very quick and drop-off was even easier. I would highly recommend this location to my friends and family as well a returning to rent once more.

Rating:

4.0

The mobile app is complete garbage. If you click out of the process a live operator needs to send a link to get back to where you left off. It’s just terrible. Also, if you don’t show up within 30 minutes to your appointment, you need can no longer check out your truck without re-scheduling. Again, terrible. This should be made clear.

Rating:

2.0

Representative did not want to receive equipment. Representative wanted me to return equipment to originally scheduled drop off location which was a 50 minute drive away. Representative did not have a phone number for me to call to arrange drop off location modification.

Rating:

5.0

Very pleased with: A- Customer service agents (female & male). B- Equipment C- Transaction process: getting equipment and returning it. Just Awesome!!! Thanks so much and sorry that I did not remember the names of the personnel.

Rating:

1.0

Was unable to find barcode to scan at the location to shiw that i was there

Rating:

3.0

Location says it was supposed to be open until 7. They were closed at 6:40 when I arrived to drop off. Additionally, the return process through the app was atrocious.

Rating:

5.0

Creo que por el momento todo esta perfecto

Rating:

3.0

Your price increases are unacceptable.

Rating:

5.0

Service was great

Rating:

2.0

There are people living in there and every time we go there it’s a mess in the halls. The worst part is there is no elevator. It’s unacceptable.

Rating:

5.0

The young girl that waited on me was excellent, if all your employees are like her keep up the great service than you.

Rating:

5.0

- Clearer understanding of pricing when extensions are needed. - insulation piping on the doors didn’t fit. Very breezy and noisy when driving.

Rating:

5.0

Very clean bathroom. Everything was great. Once the storage door was ajar at night but overall good.

Rating:

5.0

The truck steering wheel was unstable, didnt feel safe to drive.

Rating:

4.0

Hi! I was charged wrongly for the miles I used (50 miles more). I called to customer service, sent the picture for the attendant, waited for 72 hours and no response… bad service and I feel deceived.

Rating:

1.0

Staff stares instead of speaking out loud to even acknowledge guests. Front doors locked unnecessarily with multiple, conflicting explanations provided to me and corporate. Zero follow-up from management to resolve issues. Dead roaches and rats in hallway and bathroom, rat feces in storage areas. Listed office hours are not kept, staff freely admits they close early and have verbally reported earlier close times than those listed on the door.

Rating:

5.0

The employees at this facility are amazing itvwas extremely hot during my move they gave me water ice I’m not from the area told me the spots to get food and drinks Would recommend to anyone

Rating:

5.0

It is truly a blessing to have a company like Uhaul in my Plainfield community. The staff Johanna, Eduardo, Angel, Katheryn, and Darneal are the most pleasant, responsible, and professional customer service representatives I have interacted with. Keep up the good work!

Rating:

4.0

Just wish I didn’t have the expensive late fees but storage save my stuff. I would come back again

Rating:

5.0

Everyone was nice

Rating:

1.0

I am the senior citizen. I cannot take that storage spot because it have to go downstairs. I thought that at least I’d be ground level or he would have an elevator so I won’t be taking that spot unless you can give me a unit that’s straight from the street, not downstairs please get back to me or I’ll have to cancel this unit.

Rating:

5.0

Johanna was extremely helpful and informative and made the process very smooth throughout.

Rating:

2.0

No management, Not kids working, no organization of the trailers/ UHual equipment in back of storage entrance , storage entrance blocked with trailer equipment

Rating:

4.0

The manager at this site was simply great to work with

Rating:

5.0

Using the truck to relocate from Cleveland Ohio to Plainfield N.J. was stressful but the pick-up of the Uhaul in Cleveland was a great experience due to the wonderful gentleman that I retrieved the truck from.. Once I arrived in Plainfield it only got better as the Lady there made my transaction experience smooth with giving me customer service!!

Rating:

5.0

Ya es la segunda vez que ocupo las instalaciones y no tengo nada negativo para decir. Prestan un excelente servio, felicitaciones

Rating:

5.0

Buen servicio

Rating:

4.0

Siempre fui bien atendido por el personal en el futuro me gustaría ser su cliente nuevamente fue una grata experiencia

Rating:

5.0

The facility was spacious and well-maintained and the staff was helpful and friendly.

Rating:

3.0

Unit was on the basement with no Elevator Apparently I have been overcharged vacated the space on or about may1

Rating:

3.0

Cost high and never could get smaller unit on lower level

Rating:

5.0

Very intellectual informative professional lady and asset to your business

Rating:

5.0

Los precios de los estorech están caros para el espasio que tienen

Rating:

5.0

Customer service was great

Rating:

3.0

I have a complaint,mice ate thru my things

Rating:

3.0

There is no elevator Had to carry heavy boxes down a flight of stairs

Rating:

5.0

I will miss talking to the staff! The location was always very clean and I appreciate that.

Rating:

4.0

I wish larger units were offered at this location.

Rating:

5.0

Very nice staff and makes the storing process very easy.

Rating:

5.0

A Great Big Shout out to Tatyana & Johanna These representatives were good & easy to work with & responsible for the good experience here.

Rating:

5.0

It has been the best managed Uhaul facility that I have had business with. The whole team under the able guidance of Ms.Johanna Pena including - Ms Stephanie, Ms Tatiyana, Mr Fahad, Mr Jonathan and any body else that I may have missed. - are there for only one reason --- to help us in our move and make it as smooth as possible. Thank you all for such remarkable and excellent customer service. God bless you all. Keep up the great work that you all are doing!!!! Regards

Rating:

4.0

woman who helpled me was awesome and could not have been more accomodating. only issue was no elevator. that was an issue. great facility and clean. even the bathroom. great place

Rating:

5.0

The staff even the manager were very friendly. I would definitely recommend this facility !!!!

Rating:

5.0

Staff was really friendly

Rating:

5.0

The young lady that was the manager with the 2 long pony tails was not only super professional but she went above and beyond being helpful to me. I think she had just got off but she stayed a while after to make sure that I was taken care of. Im new to Jersey and she was my first impression to great customer service. More people are needed like her. Thank you! Great ran business

Rating:

5.0

Amazing and professional staff. Johanna and the team provided me and my sister excellent customer service. Thank you!

Rating:

1.0

Daniel was professional yet overwhelmed. His coworker Fryer was no help at all and was extremely rude and unprofessional to every single customer he came into contact with in the store and outside in the parking lot. It was if he was looking to get fired or fight. I've never witnessed anything like it. My reservation was changed without my knowledge, consent, nor authorization. The location locked doors and refused to answer the phone at 6:20 despite closing time listed at 7pm. I've filed a formal complaint and hopefully will get some of my money back from this terrible experience. Never using uhaul again after removing my belongings from storage.

Rating:

1.0

Your facility is filled with mice and mice droppings throughout. Very filthy.

Rating:

5.0

Joanna is THE BEST!

Rating:

5.0

Very professional staff

Rating:

2.0

I can’t get past how rude and unprofessional the employee at the desk was. He was slamming doors at customers and coworker, yelling at his coworker who was quietly cleaning and moving the trucks, sighing and making passive aggressive marks at customers, and telling them to “hurry up because he wanted to go home at 5.” He also got mad and walked away from me when I said I had to back out of renting a space because they had no elevator and that would make moving in and storing my furniture impossible. This was such an unpleasant experience that I also cancelled my truck rental from this location because I did not want to deal with him again.

Rating:

5.0

Manager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possible

Rating:

5.0

Everybody was great, the facility was clean & easy to access

Rating:

3.0

No smiles.....

Rating:

5.0

1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New Jersey

Rating:

5.0

Fransheska was great!

Rating:

5.0

Excellent servicio. Francesca muy amable

Rating:

1.0

I requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconvenienced

Rating:

1.0

I will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customer

Rating:

1.0

How can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from u

Rating:

1.0

Really bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.

Rating:

5.0

Everything was easy, no complications, and that price was right.

Rating:

5.0

My first experience and it was painless.