Customer Reviews for U-Haul Moving & Storage of Plainfield

3,970 comentarios

243 E 2nd St   Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)

(908) 755-7676

Ver mapa de la instalación

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.

Servicios en esta ubicación:

Contáctanos

(908) 755-7676

243 E 2nd St
Plainfield, NJ 07060
(Located at the corner of Roosevelt Ave and East 2nd Street)

Servicios en esta ubicación:

Horario de oficina

  • Lun. - jue.: 7 a.m. - 7 p.m.
  • Vie.: 7 a.m. - 8 p.m.
  • Sáb.: 7 a.m. - 7 p.m.
  • Dom.: 9 a.m. - 5 p.m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

El cliente no dejó un comentario.

BOISEY P 
Clasificación:
3.0

Attendant were very efficient and friendly. Location was fairly seedy / rough area. The equipment was in poor shape (one tire was very low on air and balding, and trailer was very dirty and had remnants of construction debris / roofing material in it). Will seek a better physical location and supplier with better maintained equipment next time.

Paul C 
Clasificación:
1.0

I would never use this U-Haul company for nothing ever again in life rude unprofessional giving out wrong information not acceptable total poor customer service

ELIZABETH B 
Clasificación:
5.0

excelente servicio.

Jose M  |  First Impressions 
Clasificación:
3.0

Attendant were very efficient and friendly. Location was fairly seedy / rough area. The equipment was in poor shape (one tire was very low on air and balding, and trailer was very dirty and had remnants of construction debris / roofing material in it). Will seek a better physical location and supplier with better maintained equipment next time.

PAUL C 
Clasificación:
1.0

I would never use this U-Haul company for nothing ever again in life rude unprofessional giving out wrong information not acceptable total poor customer service

ELIZABETH B 
Clasificación:
5.0

El cliente no dejó un comentario.

eric b 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett N  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T 
Clasificación:
5.0

I didn't have a problem at all

WAYNE U 
Clasificación:
5.0

Amables y buen servicio

WILY L  |  Overall Experience 
Clasificación:
5.0

No issue. Johanna G. was a pleasure to work with, and very knowledgeable.

WAYNE U 
Clasificación:
2.0

I rented a motorcycle trailer when I picked the trailer up I was in a little bit of a rush and didn't look at it one of the tire rims was so rusted. I don't even know how it stayed on the trailer this trailer when I got to my destination and looked at it had no license plate on it so not only did you give me an unsafe trailer that I probably could've killed someone or been killed or totaled what I had in it because you gave me unsafe and unregistered so unprofessional and so dangerous and pretty much when I went back that I laughed at me and didn't even go look at the trailer and I brought it back a day early and they charged me for the extra day still

DONALD D 
Clasificación:
5.0

El cliente no dejó un comentario.

BILAL J 
Clasificación:
1.0

I arrived at 6am because that was my reservation time. Mind you I biked there because I had no one to take my car (6 miles). I got an error on my app saying to call customer service. I found out they forgot to leave the key for me in mobile pick up. I waited till I saw an employee around 6:20. The employee walked past me and went in the employee entrance. They got a coffee then yelled at me to stop knocking on the door, told me to wait till 7, then left. I was late to where I needed to be because I had to wait. This was all very inconvenient. I would like a small refund to make up for the time of work that I lost. I do not want credit for next time either, I don't plan to use uhaul again unless I get some kind of refund.

JOHN M 
Clasificación:
5.0

Nothing… It was great (associate & equipment) …

ANTHONY D 
Clasificación:
5.0

Maybe let us know what side is the gas cap location

RAFAEL C 
Clasificación:
5.0

null

Jason R 
Clasificación:
5.0

I had a positive experience here, I had an online reservation and when I got there I decided to go into the office. The process was straight forward, no added fees and the guys working the counter were really nice. Once I brought my van back, same easy process to check back in.

MARIA V 
Clasificación:
4.0

Not false advertise ! I was under the impression I would be paying the most maybe $40 there are so many fees I paid $80.

Jahmari H 
Clasificación:
3.0

null

CORNELL D 
Clasificación:
5.0

null

Earnest D 
Clasificación:
5.0

null

STEVEN M 
Clasificación:
4.0

Paperwork indicated more gas than actually in truck. Was charged for 5 gallons of gas plus service charge. Had to go in to correct. No issues with credit.Also tried to call in twice and left on hold. After 10 minutes each time, hung up.Truck clean, check out easy, employees nice.

Timothy W 
Clasificación:
5.0

null

EZENWA U 
Clasificación:
5.0

null

CAMILLE B 
Clasificación:
4.0

Truck had lots of claim damage stickers on it also beat up trucks

MICHAEL G 
Clasificación:
5.0

null

ANA N 
Clasificación:
5.0

null

Orlando R 
Clasificación:
3.0

null

Charles P 
Clasificación:
3.0

I WAS CHARGED TWICE $123 ON MY CARD

HENRY B 
Clasificación:
5.0

null

RACHEL G 
Clasificación:
5.0

No problems at all Nice service 💯/💯

EMERSON L 
Clasificación:
1.0

Got over charged for services

SELVIN R 
Clasificación:
5.0

null

WILFRAN H 
Clasificación:
2.0

El cliente no dejó un comentario.

JOYCE K 
Clasificación:
5.0

Excelente

Angel L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EZENWA U 
Clasificación:
5.0

Excellent communication? Friendly workers, truck was spotless! Almost on Empty but got $7 credit

CHRISTOPHER S 
Clasificación:
4.0

Truck had lots of claim damage stickers on it also beat up trucks

Michael G 
Clasificación:
5.0

El cliente no dejó un comentario.

EARNEST D 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA N 
Clasificación:
5.0

El cliente no dejó un comentario.

WILFRAN H 
Clasificación:
5.0

Joanna and her staff were very friendly and very professional and helpful. I would definitely recommend this location to others.

ETHEL L 
Clasificación:
4.0

Paperwork indicated more gas than actually in truck. Was charged for 5 gallons of gas plus service charge. Had to go in to correct. No issues with credit. Also tried to call in twice and left on hold. After 10 minutes each time, hung up. Truck clean, check out easy, employees nice.

Timothy W 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M 
Clasificación:
1.0

Got over charged for services

SELVIN R 
Clasificación:
5.0

No problems at all Nice service 💯/💯

EMERSON L 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLE B 
Clasificación:
3.0

I WAS CHARGED TWICE $123 ON MY CARD

HENRY B 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON R 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL G 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES P 
Clasificación:
3.0

El cliente no dejó un comentario.

CORNELL D 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKAEL D 
Clasificación:
5.0

I had a positive experience here, I had an online reservation and when I got there I decided to go into the office. The process was straight forward, no added fees and the guys working the counter were really nice. Once I brought my van back, same easy process to check back in.

MARIA V 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen N 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO R 
Clasificación:
4.0

Not false advertise ! I was under the impression I would be paying the most maybe $40 there are so many fees I paid $80.

JAHMARI H 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S  |  First Impressions 
Clasificación:
2.0

Truck had a Gatorade bottle in the cab. The passenger door gasket was hanging down/off. The blankets were in the cab- green wire tie was broken. Truck only had a 1/4 of a tank of fuel.

Richard B 
Clasificación:
5.0

Quinta was superb. Polite and professional.

ALECIA B  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TANISHA D 
Clasificación:
5.0

"I want to extend my sincere gratitude for the excellent service from U-Haul. The process was smooth, the equipment was well-maintained, and the customer service was outstanding. Your team made my move much easier, and I truly appreciate the professionalism and efficiency. Thank you for a great experience!"

Scott E 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELIN C 
Clasificación:
5.0

My representative DARNELL WAS SUPERB!!! From check in to check out he exhibited a wonderful experience. He is friendly, personable, and very professional. Service with a smile goes a longgggg way. Keep up the Great work Darnell.

BRENDA R 
Clasificación:
3.0

El cliente no dejó un comentario.

ERNEST J 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARK W 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE H 
Clasificación:
5.0

El cliente no dejó un comentario.

ALECIA B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADOLFO P 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPH M 
Clasificación:
4.0

La manager es una persona muy atenta, lo malo es que solo ella pueden ayudar a resolver algún problema y si ella no está nadie más puede ayudar, lo otro es que no tengo acceso a cualquier horario ya que considero que si pago y tengo mi clave de acceso personal porque no poder entrar a la hora que yo necesite entrar, espero y eso cambien para poder recomendar o yo misma volver a usar sus servicios gracias

Ondina C  |  Overall Experience 
Clasificación:
1.0

The worst U-Haul storage facility that I've ever witnessed. They have homeless people staying there overnight sleeping in the storage units & bathroom. Staff is the worst except the Latino that wears glasses & the young man Chris. I was assaulted by a staff member and he called police on me lying about I assaulted him, thank god the Cameras work at front desk. The manager has a crackhead lady name Valerie that cleans up & tells on people about there business, she sleeps on the rolling steps at night. She thinks the U-Haul is hers & she's super high & drunk everyday in there. There rats 24-7 & cockroach's the big ones in the summer all in units. The manger listens to the crackhead & gave her the keys to the late payment locks which she got them stolen so it's a breach of security! She and others smoke in building & bathroom.PLEASE DO NOT USE THIS U-Haul. I recommend anywhere else in the world!!!!

Kemar P  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ETIN V 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine S 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L 
Clasificación:
2.0

El cliente no dejó un comentario.

RICO F 
Clasificación:
2.0

El cliente no dejó un comentario.

JABARI J 
Clasificación:
5.0

Great helpful staff.

BARRINGTON S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria M  |  Overall Experience 
Clasificación:
3.0

For the money we pay they should not charge us for gas

ANNA M 
Clasificación:
4.0

n/a

ROBERTO J 
Clasificación:
5.0

Clean the windows on the exterior of the vehicles

KIMBERLEY M 
Clasificación:
4.0

He doing what you're doing

PATSY S 
Clasificación:
1.0

No where indicates towards where should we drop the key at very bad experience.

Mohamed E 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO S 
Clasificación:
5.0

Attendant was very helpful

JAHNNO S 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel R 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNE M 
Clasificación:
4.0

The only complaint I have is that I ordered a dolly with my U-Haul rental and did not receive it. However, a U-Haul associate rectified it quickly. ¡Gracias!

Tiaira L 
Clasificación:
5.0

El cliente no dejó un comentario.

TENZIN K 
Clasificación:
5.0

El cliente no dejó un comentario.

TAHIRAH J 
Clasificación:
5.0

El cliente no dejó un comentario.

IVONNE V 
Clasificación:
3.0

El cliente no dejó un comentario.

Arlyn G 
Clasificación:
3.0

El cliente no dejó un comentario.

LIZ M 
Clasificación:
5.0

Excellent customer care, clean vehicle & friendly staff. Will recommend to friends.

JENNIFER T 
Clasificación:
5.0

Everything was amazing!!

JOSE Z 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C 
Clasificación:
2.0

Get parking

TARACHANDRA K 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal C  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY C 
Clasificación:
5.0

Keep up the good work 👍

JOHN D 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret R 
Clasificación:
3.0

El cliente no dejó un comentario.

freemanm s  |  Overall Experience 
Clasificación:
5.0

I never did get that phone app to work when I when I was returning the key late at night it was a pain in the neck.INext time I a need to rent a truck I will probably look for a provider that has a key return procedure like UHaul used o have.

HUGH M 
Clasificación:
2.0

Equipment NOT well maintained but inside clean The truck was the worst I ever got the front bumper was hanging. it felt like it was going to stall on me every time I came to a stop it was shaking it felt like it needs a wheel ailment also when making a left turn there was a scraping noise. Yeah worst truck ever !!! But customer service was excellent

VALERIE W 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO P 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA J 
Clasificación:
4.0

El cliente no dejó un comentario.

Liz M  |  Overall Experience 
Clasificación:
5.0

Very good service

DONALD P  |  First Impressions 
Clasificación:
4.0

Good service

FRANCIS A  |  Overall Experience 
Clasificación:
3.0

Joanna was great she helped me with all my needs

MICHAEL H  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend and use again

ERNEST C  |  Overall Experience 
Clasificación:
5.0

Very Professional and accommodating to help me changed from the original storage to one the fitted my needs better.

ANNA S  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan L  |  Overall Experience 
Clasificación:
5.0

Very impressed whith uhaul services

Candida F  |  First Impressions 
Clasificación:
4.0

I do not advertise commercial establishments for free, which is why I will not publicly recommend this location to friends. You should talk to the City of Plainfield about its broken glass problem, as it caused a blowout of one of my hand truck tires, delaying my move-out by several days. Also, I lost a caster wheel to a track in one of Plainnfield's sidewalks. Fortunately, I was able to borrow my ex-wife's Subaru to complete the move-out.

carl k  |  Overall Experience 
Clasificación:
2.0

There are people living in there and every time we go there it's a mess in the halls. The worst part is there is no elevator. It's unacceptable.

Patrick D  |  Overall Experience 
Clasificación:
5.0

Very clean bathroom. Everything was great. Once the storage door was ajar at night but overall good.

Grant L  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

THERESA A  |  Overall Experience 
Clasificación:
1.0

Staff stares instead of speaking out loud to even acknowledge guests. Front doors locked unnecessarily with multiple, conflicting explanations provided to me and corporate. Zero follow-up from management to resolve issues. Dead roaches and rats in hallway and bathroom, rat feces in storage areas. Listed office hours are not kept, staff freely admits they close early and have verbally reported earlier close times than those listed on the door.

ANTHONY I  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Felicia T  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MILDRED M  |  First Impressions 
Clasificación:
5.0

The employees at this facility are amazing itvwas extremely hot during my move they gave me water ice I’m not from the area told me the spots to get food and drinks Would recommend to anyone

Thomas M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK B  |  Overall Experience 
Clasificación:
5.0

It is truly a blessing to have a company like Uhaul in my Plainfield community. The staff Johanna, Eduardo, Angel, Katheryn, and Darneal are the most pleasant, responsible, and professional customer service representatives I have interacted with. Keep up the good work!

eduardo v  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A  |  Overall Experience 
Clasificación:
4.0

Just wish I didn't have the expensive late fees but storage save my stuff. I would come back again

Brionna K  |  Overall Experience 
Clasificación:
5.0

Everyone was nice

terrance h  |  First Impressions 
Clasificación:
1.0

I am the senior citizen. I cannot take that storage spot because it have to go downstairs. I thought that at least I'd be ground level or he would have an elevator so I won't be taking that spot unless you can give me a unit that's straight from the street, not downstairs please get back to me or I'll have to cancel this unit.

Alma W  |  First Impressions 
Clasificación:
5.0

Johanna was extremely helpful and informative and made the process very smooth throughout.

Emma H  |  First Impressions 
Clasificación:
2.0

No management, Not kids working, no organization of the trailers/ UHual equipment in back of storage entrance , storage entrance blocked with trailer equipment

KEVIN B  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annamarie G  |  First Impressions 
Clasificación:
4.0

The manager at this site was simply great to work with

Zoeann H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenya W  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria F  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roosevelt B  |  Overall Experience 
Clasificación:
5.0

Using the truck to relocate from Cleveland Ohio to Plainfield N.J. was stressful but the pick-up of the Uhaul in Cleveland was a great experience due to the wonderful gentleman that I retrieved the truck from.. Once I arrived in Plainfield it only got better as the Lady there made my transaction experience smooth with giving me customer service!!

Pamela S  |  First Impressions 
Clasificación:
5.0

Ya es la segunda vez que ocupo las instalaciones y no tengo nada negativo para decir. Prestan un excelente servio, felicitaciones

Alba R  |  Overall Experience 
Clasificación:
5.0

Buen servicio

Cesar R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lamar N  |  First Impressions 
Clasificación:
4.0

Siempre fui bien atendido por el personal en el futuro me gustaría ser su cliente nuevamente fue una grata experiencia

Carlos C  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace M  |  Overall Experience 
Clasificación:
5.0

The facility was spacious and well-maintained and the staff was helpful and friendly.

Stephen H  |  Overall Experience 
Clasificación:
3.0

Unit was on the basement with no Elevator Apparently I have been overcharged vacated the space on or about may1

JOHN C  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Latoya B  |  Overall Experience 
Clasificación:
3.0

Cost high and never could get smaller unit on lower level

Kedar M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances A  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille C  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Danielle J  |  Overall Experience 
Clasificación:
5.0

Very intellectual informative professional lady and asset to your business

Cynthia H  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

allen h  |  Overall Experience 
Clasificación:
5.0

Los precios de los estorech están caros para el espasio que tienen

OSCAR M  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anissa L  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yahaira M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian L  |  Overall Experience 
Clasificación:
5.0

Customer service was great

Redena W  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Camille C  |  First Impressions 
Clasificación:
3.0

I have a complaint,mice ate thru my things

kenneth s  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A  |  Overall Experience 
Clasificación:
3.0

There is no elevator Had to carry heavy boxes down a flight of stairs

JOHN C  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosemary M  |  Overall Experience 
Clasificación:
5.0

I will miss talking to the staff! The location was always very clean and I appreciate that.

Jasmine B  |  Overall Experience 
Clasificación:
4.0

I wish larger units were offered at this location.

PATRICE L  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

luis c  |  Overall Experience 
Clasificación:
5.0

Very nice staff and makes the storing process very easy.

Kofi A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dion E  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra T  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rosemary M  |  First Impressions 
Clasificación:
5.0

A Great Big Shout out to Tatyana & Johanna These representatives were good & easy to work with & responsible for the good experience here.

KEVIN B  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

KUSKUS S  |  Overall Experience 
Clasificación:
5.0

It has been the best managed Uhaul facility that I have had business with. The whole team under the able guidance of Ms.Johanna Pena including - Ms Stephanie, Ms Tatiyana, Mr Fahad, Mr Jonathan and any body else that I may have missed. - are there for only one reason --- to help us in our move and make it as smooth as possible. Thank you all for such remarkable and excellent customer service. God bless you all. Keep up the great work that you all are doing!!!! Regards

TARUN S  |  First Impressions 
Clasificación:
4.0

woman who helpled me was awesome and could not have been more accomodating. only issue was no elevator. that was an issue. great facility and clean. even the bathroom. great place

Andrew H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter R  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie R  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl H  |  Overall Experience 
Clasificación:
5.0

The staff even the manager were very friendly. I would definitely recommend this facility !!!!

Brittany B  |  Overall Experience 
Clasificación:
5.0

Staff was really friendly

Christopher H  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardo E  |  Overall Experience 
Clasificación:
5.0

The young lady that was the manager with the 2 long pony tails was not only super professional but she went above and beyond being helpful to me. I think she had just got off but she stayed a while after to make sure that I was taken care of. Im new to Jersey and she was my first impression to great customer service. More people are needed like her. Thank you! Great ran business

jay j  |  First Impressions 
Clasificación:
5.0

Amazing and professional staff. Johanna and the team provided me and my sister excellent customer service. ¡Gracias!

NELSY D  |  First Impressions 
Clasificación:
1.0

Daniel was professional yet overwhelmed. His coworker Fryer was no help at all and was extremely rude and unprofessional to every single customer he came into contact with in the store and outside in the parking lot. It was if he was looking to get fired or fight. I've never witnessed anything like it. My reservation was changed without my knowledge, consent, nor authorization. The location locked doors and refused to answer the phone at 6:20 despite closing time listed at 7pm. I've filed a formal complaint and hopefully will get some of my money back from this terrible experience. Never using uhaul again after removing my belongings from storage.

ROBIN R  |  First Impressions 
Clasificación:
1.0

Your facility is filled with mice and mice droppings throughout. Very filthy.

John H  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlisa H  |  Overall Experience 
Clasificación:
5.0

Joanna is THE BEST!

Juanetta S  |  Overall Experience 
Clasificación:
5.0

Very professional staff

Nathaniel d  |  Overall Experience 
Clasificación:
2.0

I can't get past how rude and unprofessional the employee at the desk was. He was slamming doors at customers and coworker, yelling at his coworker who was quietly cleaning and moving the trucks, sighing and making passive aggressive marks at customers, and telling them to "hurry up because he wanted to go home at 5." He also got mad and walked away from me when I said I had to back out of renting a space because they had no elevator and that would make moving in and storing my furniture impossible. This was such an unpleasant experience that I also cancelled my truck rental from this location because I did not want to deal with him again.

Gregg B  |  Overall Experience 
Clasificación:
5.0

Manager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possible

Lakierra B  |  First Impressions 
Clasificación:
5.0

Everybody was great, the facility was clean & easy to access

Frank B  |  Overall Experience 
Clasificación:
3.0

No smiles.....

Pauletta W  |  First Impressions 
Clasificación:
5.0

1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New Jersey

Brendon B  |  First Impressions 
Clasificación:
5.0

Fransheska was great!

Gloria J  |  First Impressions 
Clasificación:
5.0

Excellent servicio. Francesca muy amable

marisela c  |  Overall Experience 
Clasificación:
1.0

I requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconvenienced

Aaliyah l  |  Overall Experience 
Clasificación:
1.0

I will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customer

Aaliyah l  |  Reservation 
Clasificación:
1.0

How can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from u

William C  |  Overall Experience 
Clasificación:
1.0

Really bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.

Andres M  |  Reservation 
Clasificación:
5.0

Everything was easy, no complications, and that price was right.

steve l  |  Reservation 
Clasificación:
5.0

My first experience and it was painless.

Camille B  |  Reservation 
Clasificación:
5.0

Everyone who works at this facility was super helpful. I had stuff in storage for 6 months and had no trouble getting in and out, setting up a van rental, or returning my van after hours.

susan m  |  Overall Experience 
No se han enviado comentarios para esta ubicación.
Volver
arriba