Comentarios del cliente para U-Haul Moving & Storage of Plainfield
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Testimonios de recientes clientes de U-Haul Moving & Storage of Plainfield
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John C. en
Your manager was efficient and courteous and we once again enjoyed renting a moving van from your company..Very nice office. You should have an assistant when a female is staffing the office especially since we saw a man talking loudly to himself while walking just outside your store...creepy and unsafe for your lone female staff!!
joycelyn W. en
Sales associate not pleasant at all and the main door was closed had to walk to the side door
Adelina M. en
Very good services
Margaret J. en
Return my 17’ truck forgot something in it on dash turned around less than 30 minutes to retrieve the items and they re rented the truck without servicing or cleaning So I spent an over hour tracking down the truck
Jennie R. en
Customer service was amazing Alex was so friendly and extremely helpful!!
Javier S. en
I’m happy with the service . They really want out there way to make my move and experience very easy and pleasant
James J. en
They didn't provide my appliance dolly but the rep took the charge for it off when I returned the vehichle which was awesome.
Michele M. en
When picking up the rental, the young lady behind the counter was amazing, efficient and pleasant, however, she was the only one working on a Saturday and I had to wait online for over 30 minutes. When returning the rental my experience worsened. The young men working locked the doors earlier than closing time. When they reluctantly let myself and another customer in, they took forever to accept the rental back, they didn't seem to know what they were doing and they were mostly just talking amongst themselves. Very unprofessional.
Vincent U. en
Staff was very helpful and friendly!
Jason W. en
I was not happy that I could not pick up truck at facility I reserved it at and had 8 extra miles added but overall service was good
Christopher M. en
Tail lights not working. Pulled over by police
Matthew M. en
I am still waiting for a response to my complaint relative to being charged for an extra day of rental. I have requested a review of the phone conversation last Friday morning doing which I was told that I would not incur an extra day of charge if I returned my truck by 7pm that day. Please respond directly to this complaint rather than just by forwarding me a copy of the contract.
Kevin W. en
I signed up for rapid check-in via my cell phone, but it would not work. We spent an extra half hour or so trying to figure things out. Johanna, who fortunately was inside, was able to help us, but even she had trouble at first. And get this -- she saw that I HAD properly uploaded the driver's license and therefore SHOULD have been able to check in by phone. Apparently this is a recurring issue, and it really really REALLY annoys me that we spent so much extra time there, putting us behind schedule on an already busy day. That said, Johanna was terrific. Oh, and the truck's left headlight was out. We didn't notice this until we were on the road and another car in our party saw it. Good thing we weren't traveling at night. Seems to me a pretty basic check by U-Haul personnel to be sure the lights all work before sending the truck back out
David E. en
The sad part is, you are asking me only about this location, not about the run around we got before being sent to this location. The rest of it was a JOKE. We reserved a 15 ft truck for Linden location on Saturday AM, only to be called the day before and being told there wasn't one. Then we are referred to Rahway but we can't have it until noon. We get there and there are people there who had been waiting since 9am. (not the fault of the guy at the site, but his employee never showed up for work). He gets there and is trying to help everyone. We were there over 1 1/2 hours and the truck we were to get never returned. So he checked and found us a one way rental in Plainfield. This completely screwed up our entire day. The people that were to help us unload at the destination were then not able to help. And I know at least one other person there that day had same issue. The Plainfield location was awesome. We were in and out in 20 minutes. I'm not sure what the solution is, but when people reserve a truck, they should be able to get the truck when promised, and the size promised.
Anthony J. en
I was told that the van I rented had a broken window, I explained that I didn’t cause the window to be broken, the associate told me that I should check the vehicle before I leave, I said next tome I will , and that I didn’t do it , I was a little upset but next time I’ll do a visual for myself
STRONGMILE G. en
Johanna Pena was outstanding.
Lakierra B. en
Manager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possible
John S. en
Very problematic with after hour check in!
Frank B. en
Everybody was great, the facility was clean & easy to access
Pauletta W. en
No smiles.....
Brendon B. en
1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New Jersey
Gloria J. en
Fransheska was great!
marisela c. en
Excellent servicio. Francesca muy amable
Aaliyah l. en
I requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconvenienced
Aaliyah l. en
I will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customer
William C. en
How can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from u
Andres M. en
Really bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.
steve l. en
Everything was easy, no complications, and that price was right.
Camille B. en
My first experience and it was painless.
susan m. en
Everyone who works at this facility was super helpful. I had stuff in storage for 6 months and had no trouble getting in and out, setting up a van rental, or returning my van after hours.