Customer Reviews for U-Haul Moving & Storage of Pittsburgh

6,149 comentarios

3000 Liberty Ave   Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)

(412) 567-0720

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(412) 567-0720

3000 Liberty Ave
Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff at this location is knowlegable and helpful. They are quick to solve problems and eager to make sure the customer is well served.

Chris S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kai Y. 
Rating:
5.0

Truck ran a little rough sometimes little power to climb hills

Frank P. 
Rating:
2.0

So many communication issues. As rushed to get the containers back early because of Thanksgiving. The driver continuously text me changing dates and asking if the containers were ready. Driver got truck stuck and the damage to my property was unacceptable. There was a place to turn around in. The truck should've never been in that part of the yard. Awful. Also way too many blankets. They were in the way and inconvenient.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
4.0

Customer did not leave a comment.

Rajani C.  |  First Impressions 
Rating:
2.0

The girl that took the reservations put everything in wrong. Then there was constant miscommunication with when my containers needed to be picked up. Those issues were rectified. I was rushed due to the holiday. The damage done to my property today was unacceptable. There was an area to turn around and the truck should not have been turning in the area that it did to begin with. What a stressful process this was for no reason.

Heather G. 
Rating:
2.0

Everyone was friendly and polite. My biggest concern was the lack of moving supplies, ie..furniture dollies to rent, moving blankets to rent. It was recommended that I go to location on Bigelow Blvd to rent furniture dollies. Lady at Bigelow location was rude, non attentive and needs a new job. I did not rent from Bigelow location due to her attitude.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
5.0

Not that I can see.

MICHAEL R. 
Rating:
5.0

The staff here are always great to work with - thank you!

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

Shawnishi I. 
Rating:
3.0

Friendlier staff, clean trucks in working condition. In the truck I used, there was a 12 inch metal plate in the middle of the truck bed that was not secure. If you stepped on it, it would depress about an inc or more, causing an injury/tripping hazard.

James M. 
Rating:
5.0

Mike and his team are always the best. I won't go anywhere else. Keep up the good work!

christen B. 
Rating:
2.0

All is good except my 5 x 10 has a 2.4 ft diameter post in the middle thereby significantly reducing packing management and usable cubic ft.

MICHAEL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ann A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendan L. 
Rating:
5.0

Customer did not leave a comment.

JULIUS T. 
Rating:
5.0

Mike and the whole staff are true professionals. this is the BEST place to rent

LISA G. 
Rating:
5.0

I would recommend that the inside windshields are cleaned. I picked this vehicle up in the dark and drove it an entire day in the sunshine. I am told old and don't the agility to crawl onto the dashboard to clean the inside window. Other than that, it was perfect. The STAFF is absolutely THE BEST.

NANCY O. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

james and Elizabeth M.  |  Overall Experience 
Rating:
5.0

I was very impressed with the ease in which it was to rent from U-haul and would highly recommend to anyone. Personable, on time and prompt. Friendly and very personable. Thanks to all.

Kathleen W. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Esther S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Amazing experience as always as this store. Mike, Del, Craig and Ray are great and always so helpful. They always go above and beyond.

Nicholas H. 
Rating:
3.0

Communication.

MATTHEWADAM F. 
Rating:
5.0

Awesome experience

James H. 
Rating:
5.0

Customer did not leave a comment.

DIEGO R.  |  Overall Experience 
Rating:
5.0

Excellent team at this location, friendly, knowledgeable and helpful, thank you

James H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN R. 
Rating:
5.0

Everything worked out perfect. The crew was exceptional

motor truck P. 
Rating:
4.0

This time the equipment was not clean. I had to clean the seats, dash, the inside of the door, and the steering wheel. This is the first time I had to do this. Usually everything is good..

John A. 
Rating:
5.0

The attic part of the truck had water leaking onto it so we couldn't use that for any boxes. Recommend checking this before giving trucks to people bc we lost a significant amount of space we were planning to use for boxes. Thank you!

Sarah A. 
Rating:
5.0

Absolutely nothing! The customer service was incredibly outstanding and I will continue to recommend this location to everyone that's in need of this service.

Joseph M. 
Rating:
5.0

...believe it or not absolutely nothing! 3000 Liberty Ave should be used as a training facility for all UHaul employees as their service and treatment of customers is exemplary!! A+++ i recommend them to everyone i know! Thank you UHaul for the service you provide! Love you guys! Xoxo

MATTHEW B. 
Rating:
4.0

The pickup process was smooth and the staff was helpful. The van was clean and ready to go. To improve, more notice on a location pickup would be helpful and ensuring the mileage and existing damage were notated correctly in advance.

Katelyn S. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Celeste A. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE H.  |  First Impressions 
Rating:
4.0

Hidden fees in the rental which should be up front and just included in the price left a bad taste in my mouth not sure if I'll be using U-Haul to rent anymore

CLAUDE G. 
Rating:
5.0

Customer did not leave a comment.

Crosby L. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Chih Jen C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Mike is always very accommodating.

Lashaun M. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Don't put the dolly in the truck unless customers ask for it. It takes up precious moving space. And if accidentally moved by items during transit, would cost customers money they had no intention of spending. It's a sneaky thing to do.

Douglas B. 
Rating:
5.0

The cargo area was covered in oil or grease. Lucky my furniture was pretty well wrapped.

SHAWN J. 
Rating:
5.0

Rayshawn was very courteous! Thanks again!

Lashaun M. 
Rating:
5.0

Keep the good work!

Lashaun M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

GERARD H. 
Rating:
5.0

Customer did not leave a comment.

Martin N. 
Rating:
4.0

Tried to charge me for another month’s rent for storage unit after I specifically asked/complied with the date and time they told us that our free month rental ended. They reversed the charge when they became aware of the issue.

RYAN L.  |  Overall Experience 
Rating:
4.0

The pick up side of things and transfer to Philadelphia went smoothly. However the delivery and pick up process in Philadelphia of the container was horrible. I have written to the UHaul customer service describing my situation but there was very bad communication and service on the delivery of my container in Philadelphia as well as the pick up.

Varun V. 
Rating:
5.0

Customer did not leave a comment.

Marquice A. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL RAY M. 
Rating:
4.0

I ordered products in addition to my U-Haul which i never received. The order number is 295CA06D in the amount of $54.26. I am requesting an refund in the above amount. Thank you in advance.

Carmen W. 
Rating:
1.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

Customer did not leave a comment.

Rojan W. 
Rating:
5.0

Always appreciate the friendly Reps!

Lashaun M. 
Rating:
5.0

Mike and staff do a great job

David T. 
Rating:
5.0

Customer did not leave a comment.

Sherryl C.  |  First Impressions 
Rating:
4.0

Thank you for helping me out employee was perfect

Tracey W. 
Rating:
5.0

This place is great compared to the trauma that took place on the Washington Blvd location. I went to budget truck rentals that day. No one should go there..

Sherryl C. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Liping C. 
Rating:
5.0

Excellent service by all once again. Always a great experience when renting from this location.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
4.0

i paid for the insurance, the insurance didn't cover me

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

ANTWANETTE B. 
Rating:
5.0

Again, she was helpful and nice, however after I explained about the fuel, she said that I did not need to worry about it. I was then charged $82 for fuel.

Jacob S. 
Rating:
4.0

Customer did not leave a comment.

Ramesh D. 
Rating:
5.0

Not a thing employee's we're friendly fast and well trained we even arrived early for pickup and they were ready for us. 5 stars Service

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Pressley B. 
Rating:
5.0

The general manager found me a truck made sure I had everything I needed! Everyone was masked an used sanitizer made me feel safe during the pandemic. I'm truly thankful

Amanda D. 
Rating:
5.0

The customer service at this location was great. Very friendly and polite staff.

bill M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

The guys who helped me were so nice! Thanks for making the process easy!

Elizabeth W. 
Rating:
5.0

Mike and his staff are always very helpful

David T. 
Rating:
5.0

Thank You JOHN AND JAYLA!

rayshawn S. 
Rating:
4.0

The trucks "change engine oil" warning light came on, because of this I do not consider the equipment to be well-maintained. It wasn't a problem for me. But it could become a problem for the vehicle or a future costumer, as proper vehicle maintenance, including resetting the warnings after proper maintenance should be expected from a vehicle rental facility.

Matthew H. 
Rating:
5.0

Good service and I would come back

Jasmin L.  |  First Impressions 
Rating:
5.0

Low tire pressure after only 30 miles, but otherwise good vehicle performance.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Polly G. 
Rating:
5.0

Nothing

Debbie R. 
Rating:
4.0

Customer did not leave a comment.

MARK J. 
Rating:
4.0

Truck had a coolant indicator that was known to be on prior to and during my local trip. On return was told they were “just trying to get it through the weekend.” That's not a good gamble to put in the hands of a customer who, by definition, is already dealing with the stress of moving.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Adam Koe L. 
Rating:
5.0

Transaction was quick and easy all interactions helpful and friendly

Jennifer K. 
Rating:
5.0

On site location and manager were awesome, online attention however leaves much to be desired, I uploaded my documentation and was chatting with an agent for the 24/7 online pickup and out of the blue, no explanation rejected mid pickup if it wasn't for the on site attention being open on a Sunday I would have missed my activities

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

The trucks are poorly maintained

Sean M. 
Rating:
5.0

This is regarding the location in 3700 Bigelow Blvd, Pittsburgh, PA 15213. Initially, I had made a reservation on this location for my U-Haul. However, when I got there and showed my international driver's license (from Colombia), they refused to rent me the car since, according to them: "they were only allowed to accept international driver's licenses that were on their system". I don't know what classifies to be in their system but they always refused to rent the truck. That's why I had to go to Liberty Ave. I'll make sure to not go to Bigelow Boulevard U-Haul location again.

Juanita L. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Excellent customer service as always!

LASHAUN M. 
Rating:
5.0

Customer did not leave a comment.

Liping C. 
Rating:
3.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn S.  |  First Impressions 
Rating:
5.0

Great Customer Service ...staff was very helpful and personable!!!

Mary M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sue L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
4.0

The only problems that we were concerned about was the truck rented did not have a gas cap and the check engine light came on, along with the tires being low. Other then that staff was amazing and the facility was clean

amy G.  |  First Impressions 
Rating:
5.0

Upon move-in, I experienced a love/hate for the wood floors. While I absolutely love the beautiful old wood flooring, there are areas that are missing chunks of wood and are in need of repair. These areas make the carts vibrate so badly that it shakes things off the cart, leading to the major annoyance of having to continually stop to pick up the stuff that had fallen off, and the possible damage caused from it. Maybe softer, more shock-absorbing wheels on the carts might be the quickest, least expensive solution. Everything else about my move-in was great, and I would highly recommend this facility to anyone. Jayla was especially awesome and incredibly helpful.

Bruce F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chelsea l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PETE V.  |  First Impressions 
Rating:
5.0

Benjamin Armstrong is also a storage customer and he recommended a wonderful storage facility such as U-Haul thank you for your convenience and services.

Edmund S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenneth g.  |  First Impressions 
Rating:
5.0

Went to U-Haul to get an additional locker in a unexpected situation. Got there at a very busy time, but was taken care of in a timely manner which I'm very thankful. Staff handled all customer very well and organized. Thanks again.

FRANCIS F.  |  First Impressions 
Rating:
5.0

The sales person that helped me made me feel like being at home. He cleared me of all my storage worries, very helpful, very professional. The company was so clean strong security. I could go on and on. Please tell that sales person who should be in management thank you and thank you. I am still today talking about the wonderful customer service and the storage co. I give sales person and company 10 stars.

Theodore H.  |  First Impressions 
Rating:
5.0

The staff is very friendly, and even mentioned a coupon/discount that I wasn't aware of. They helped me save money which is always a plus!

Chanel N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DARLENE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary O.  |  First Impressions 
Rating:
5.0

Truly a pleasant experience all around. Craig B. helped check me into my new storage unit and was super helpful. Answered all of my questions and was clear/concise about explaining everything I needed to know. I also happened to run into a few other employees in the halls and elevators and I can't stress enough how friendly, helpful, and personable everyone at this location is. Would definitely recommend U-Haul (and this location specifically) to anyone looking to store stuff!

Emily M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james and Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ndubisi E.  |  First Impressions 
Rating:
5.0

We needed a storage unit for our son's college dorm items. Drove by and stopped in. Mike took care of us and had us loading up our items in a matter of minuted. Clean, secure facility with friendly staff.

Jerry N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zhiguo H.  |  First Impressions 
Rating:
5.0

Mike has always helped me no matter what, he is such a excellent person.

ANGEL L.  |  First Impressions 
Rating:
5.0

Customer service was great

Linda T.  |  First Impressions 
Rating:
5.0

This is our 1st experience moving Everyone we dealt with "held our hand" thru the entire process from the beginning in February until the actual unloading at the storage facility on June 2 With the delays in closing the house in the middle of the Covid pandemic y'all made it seem SO easy.

Zack M.  |  First Impressions 
Rating:
5.0

The service was outstanding and my experience with uhaul was great

Sara J.  |  First Impressions 
Rating:
5.0

helpful with answers to my questions. Smooth set up.

john m.  |  First Impressions 
Rating:
4.0

It was a good experience.

sandra h.  |  First Impressions 
Rating:
5.0

Everyone was so nice and very helpful.

lisa T.  |  First Impressions 
Rating:
5.0

Very easy sign-up and the facilities are clean and secure. Felt very comfortable storing items with them.

Erin K.  |  First Impressions 
No reviews have been submitted for this location.

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