Customer Reviews for U-Haul Moving & Storage of Pittsburgh

6,699 comentarios

3000 Liberty Ave   Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)

(412) 567-0720

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(412) 567-0720

3000 Liberty Ave
Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone there was very professional and very kind p

charmane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

salvatore G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H.  |  Overall Experience 
Clasificación:
5.0

The gentleman who waited on me was very efficient kind and friendly

LAURIE P. 
Clasificación:
3.0

Very nice. Quick and easy.

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

Fantastic

Vanessa J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Furqan A. 
Clasificación:
5.0

We will be back in August

CHARLES B.  |  Overall Experience 
Clasificación:
5.0

Both the person on the phone and the person that helped me at the facility were INCREDIBLY GREAT. I am VERY VERY pleased.

henry V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley F. 
Clasificación:
5.0

Everyone was so professional and thorough. The manager was awesome, she really helped me tremendously.

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean V. 
Clasificación:
1.0

I was literally charged double of what it should've been charged because I dropped it off at a different location in which I could have picked it up where I dropped it off but nobody told me the price would be double if I picked it up on liberty Avenue. I had rented a U-Haul a month prior at the Monroeville U-Haul that I dropped it off at and was very satisfied more than disappointed. In this particular U-Haul on liberty Avenue. The price should've been stated before I spent double for no reason

TINA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
5.0

Amazing staff and team at the Pittsburgh Uhaul location. Great service! Give them all holiday bonuses.

Steven S. 
Clasificación:
5.0

The staff was friendly, the payment plan is convenient and the facility looked well-maintained!

Kimberly S.  |  First Impressions 
Clasificación:
5.0

The van was warmed and ready for us on a very cold day! The staff was very friendly!

Christoffer F. 
Clasificación:
3.0

We had this vehicle about 6 hours and were charged the daily rate of $89. That's outrageous. When did rates increase so much?

Matthew S. 
Clasificación:
5.0

People here are the best! Even let me charge my low battery cell !!!

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory T. 
Clasificación:
5.0

I've been renting U-Haul trucks for my business for many years now and this location has always been the best.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

jamal B. 
Clasificación:
5.0

Pick up and drop off was so easy. Would definitely use this service again

Shawn T. 
Clasificación:
5.0

Craig has a very friendly and accommodating team! Thanks Lamar and Brianna! Everyone was Great!

LaShaun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary H. 
Clasificación:
5.0

Every employee who assisted us with our truck (Anthony, Kevin) was kind and efficient. If I need to rent another uhaul I will only come to this location!

Jalicia H. 
Clasificación:
4.0

I cannot think of anything that would need improving or that you all can do to improve The Experience especially if Nikki is involved the customer service I received as well as the friendliness and helpfulness went above and beyond the experience was better than I could have expected

Paul F. 
Clasificación:
3.0

El cliente no dejó un comentario.

thornita w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Yentzu C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Finnian S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jennifer K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

Thank you for many years of storage!!

JOANNE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnaldo V.  |  First Impressions 
Clasificación:
5.0

Very good and quick service.

WILLIAM S. 
Clasificación:
5.0

Craig, Bre and staff do an excellent job

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

It sucked. Nobody knew anything. I was in line for an hour. they charged my credit card 4 times. the van was dirty.

Jordan M. 
Clasificación:
5.0

This was the perfect experience. Big thanks to Craig who made it super easy.

Elaina H. 
Clasificación:
5.0

Very very helpful

Kim C.  |  First Impressions 
Clasificación:
3.0

Very mad with Uhaul. They did not have the equipment there and made me go to another place! These big facilities should have what you need ! Not sending costumers around town for picking up or dropping off too . Your doing their job for free !

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry H. 
Clasificación:
1.0

Pricing is misleading, very dissatisfied with the final bill. Very deceiving. Will rent from Home Depot next time. I also could not complete my return timely due to website issues; tried multiple times unsuccessfully, part-way through process error message “Error: An internal error has occurred and we cannot complete the request at this time.” Junk website and deceptive pricing.

Derek P. 
Clasificación:
5.0

The late check-in should be already factored in. I don't want to have to be doing your employees job and then get penalized if I don't $20

Corey F. 
Clasificación:
5.0

Please. Please. Please improve the communication between customer service (800 number) and actual locations. There is a huge gap in communication between these two departments that creates rippling issues for customers using your equipment.

Kiana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle K. 
Clasificación:
5.0

I did not go inside the facility but when I pulled in to return the truck, an employee came out to greet me about a minute after arriving. He was friendly, knowledgable, helpful, and efficient. Less than a couple minutes and I was on my way. The only complaint I have is the truck I rented made a lot of scary noises - it needs to be checked out. That is not necessarily a reflection of this location's / an issue with them - but just stating in general for Uhaul trucks.

Andrea G. 
Clasificación:
5.0

Craig, Bre and staff do a great job. Much appreciated

DAVID T. 
Clasificación:
5.0

Very friendly and helpful. Made return very easy.

Kevin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLIE V. 
Clasificación:
5.0

Once again thanks for the great experience Craig and Brianna! Very courteous and accommodating!

LaShaun M. 
Clasificación:
3.0

We were given a used storage unit ( was already a lock on it) 3 times. They were apologetic though and gave us a free month rental

Ester J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY M. 
Clasificación:
5.0

The online return experience was a bit broken - as I tried to complete the steps necessary (taking pictures of the interior, answering questions) I seemed to be brought back to a generic screen with no confirmation of return. I tried twice more to redo the process but it stopped working on the first screen each time.

Jacob W. 
Clasificación:
2.0

The pick up truck was wrecked in multiple areas, the inside of the truck was absolutely filthy, there were burn marks in the seats, and the cab smelled heavily of marijuana. I rented this vehicle for 3 days and I became very sick from the overwhelming smell of marijuana every time I had to get in the vehicle to drive. It was NOT a pleasant experience. Your vehicles should be detailed more often.

KATIE I. 
Clasificación:
5.0

¡Gracias!

Celia R.  |  Overall Experience 
Clasificación:
5.0

Nothing to be changed. Everything was great!

Lori A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parker B. 
Clasificación:
1.0

So many things were molded n i hqd to tgrow so many thinga away. There was a roach that came out of my things.. really hope it was just that one.

venessa Lopez l.  |  Overall Experience 
Clasificación:
5.0

Craig, Bre and staff do a great job

DAVID T. 
Clasificación:
5.0

i don't think in my mind that there is anything that can be done to better the experience the people were great, and my time spent there was like i wasn't there long as i was, and i will return

William H. 
Clasificación:
1.0

The employees I interacted with on Sept. 20 repeatedly assured me there were no additional fees for the package I selected - with which I loaded my items on site and then had the box delivered to my new address. When I was sent the bill there was a delivery fee when it clearly says on the website NO DELIVERY FEE and that the last step of shipping/delivery is included in the $89.95 price. I called corporate customer service and the agent agreed that I shouldn't have been charged a delivery fee. She removed it and suggested I call the local office to make sure my delivery date had not been changed. When I called to confirm this I was for the first time in this process - treated very rudely and told repeatedly that they would not deliver it and that I was “interpreting it wrong” in regards to where it clearly says on the website NO DELIVERY FEE, but yet clearly offers shipping/delivery. I called again the next day and was once again met with a rude employee, talking over me and refusing to listen to my issue. She kept comparing the delivery of my box to delivery of a pizza. Eventually I gave up and paid the delivery fee which nearly doubled my total. This final employee acknowledged and admitted that the way I was being charged in relation to what was initially agreed upon was indeed deceitful. I have never felt more swindled, scammed, and gaslit in a situation like this. I won't be back to Uhaul, you might have the bigger name, but there are others out there who do what you do and potentially with more integrity.

Eli S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA G. 
Clasificación:
5.0

Super friendly staff and helped us get additional items like boxes and tape to help us with our move out.

Reymundo L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

Everything was great! Do I need to contact anyone regarding my auto pay? HAs it already been taken care of at time of moving the items out of storage? Gracias

Jody E.  |  Overall Experience 
Clasificación:
5.0

The wide door wasn't working during office hours and the office didn't answer when I called before the office closed. But the staff was very helpful all the other times I interacted with them.

ANDREW V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yanal B. 
Clasificación:
5.0

Although this isn't her usual location, Tomi the manager went above and beyond for me in ways I never expected and has earned UHaul my business indefinitely. The Liberty Ave employees were without exception kind, knowledgeable of my extremely unusual situation, and efficient at getting things resolved. What a remarkably and wonderfully human way to do business.

Camille G. 
Clasificación:
5.0

Everything was wonderful! Made our move go smoothly and hassle free. Would highly recommend your company to everyone.

Terri M. 
Clasificación:
5.0

This uhaul dealer was great, clean, and everyone was nice

Donald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
2.0

- Representative asked me if place X was good for me, and then the call disconnected. Suddenly I received a text message that said I scheduled a track and pickup place that I didn't approve. - call disconnected, but the representative didn't try to reach back. - I tried to delete this reservation; I called again and was transferred by another representative to the rescheduling extension- which has 30 min waiting time (unlike the 2min of scheduling a new reservation).

Aviv B. 
Clasificación:
5.0

Great service. Fast and friendly

Paul L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ina N. 
Clasificación:
4.0

THE RENTAL CENTER CLOSED 45 MINS. BEFORE I GOT THERE TO RETURN VAN. DROOPED PFF WENT HOME TRIED TO RETURN BY MOBILE APP. WOULD NOT WORK.I HAD TO CALL WAIT ON HOLD 15 MINS. WOMAN TOLD US SHE WOULD MAKEA NOTE SO I WAS NOT CHARGED A ANOTHER FEE. WELL I JUST CHECKED BANK ACCT. AND GOT BILLED A SEPERATE EXTRA 35.99 . THANK YOU.

DONALD D. 
Clasificación:
5.0

Really appreciate being able to count on this location in a pinch. Everyone is friendly and respectful. Great van. Thank you

AMANDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian S. 
Clasificación:
5.0

Everybody I spoke with was amazing from start to finish. Kind, helpful and caring. I would absolutely ship via U-box again.

Mark W. 
Clasificación:
5.0

Craig and his staff do an excellent job

DAVID T. 
Clasificación:
3.0

Better signage

Twaun T. 
Clasificación:
5.0

I would prefer and recommend U-Haul storage facilitu to everyone in need for storing virtually all items with peace of mind. The staff are very good and take excellent care of the goods. The facility and lockers are very good in size and well maintained.

randhirsinh s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

teona P.  |  Overall Experience 
Clasificación:
5.0

I didn't drop off the truck but my Driver did - she said everything was fine.

Suzanne D. 
Clasificación:
5.0

Great vehicle and as always, efficient and courteous service from Craig! Keep up the Great work!

LaShaun M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Karisma P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alissa B. 
Clasificación:
5.0

Everything was easy peasy!

Paul P. 
Clasificación:
3.0

First check the mileage, I was overcharged $75 because they didn't do their job. Being lazy when we dropped the truck off. Then I was also charged the mileage from the next person who used that truck.

Joyce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
2.0

We picked up the Uhaul with it on empty. We were told we needed to put gas in it immediately and if we brought it back filled at a quarter tank, we would get a $28 gas credit. We put $40 in the tank and it wasn't even filled to a quarter tank. There was no seatbelt on the passenger side of the cab.

Meghan T. 
Clasificación:
1.0

I was given the wrong vehicle ended up paying $90 too much for gas and literally nothing has been done to resolve the situation despite numerous calls to the location and to customer service

Sean G. 
Clasificación:
5.0

Craig and staff do a great job

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice C. 
Clasificación:
3.0

El cliente no dejó un comentario.

willie s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

The two guys who helped me get the truck checked out were very helpful and kind!

Katie K. 
Clasificación:
5.0

Will definitely use again and recommend to everyone! Every step of this move went as planned!

Andrea S. 
Clasificación:
5.0

Something got messed up with my delivery address. But I guess that happens, the problem was resolved fairly quickly and easily with good help from the customer service person. So, overall great!

Ana C. 
Clasificación:
3.0

I wish I would've checked the gas before I left because they marked it as full when it was on the line before full but I had to fill it all the way back up because I didn't feel like going back and forth with them.

Jamara H. 
Clasificación:
5.0

Staff was dope. Just like always. They were busy, running around for customers, showing them where to park, where to go. Some Karen lady making rude remarks because she left her tarp in the parking lot and it was displacing her anger from her dumb mistake on everyone else. Theo world ended for her that day over a dang tarp. .. Lame lady. But staff was on it boy wooo! Fair, easy to talk to and welcoming. Best rental spot in the city knees down. Much love, much respect for those fellow yinzers. Right on.

William G. 
Clasificación:
5.0

El cliente no dejó un comentario.

grace p.  |  First Impressions 
Clasificación:
4.0

When looking at my paperwork. I noticed my address is wrong. . It's Grace Polito 643 Liberty Ave Pgh Pa 15222

grace P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan Z. 
Clasificación:
1.0

Perform better inspections. We were charged $150 for a broken taillight that we are confident we did not break. When we asked to see photos from the prior inspection, the employee showed us a photo of the van but could not provide us with the date that photo was taken. We had the uhaul for 3 hours and got charged a total of $210. I am very upset with this service and will not be using again.

Gabrielle U. 
Clasificación:
5.0

Craig and his staff do an excellent job

DAVID T. 
Clasificación:
1.0

Manager Craig does not know how to de-escalate situations. The way he handled the situation does not bode well for his future with the company. He lacks education and does not understand that the customer is what makes the company succeed.

Ryan R. 
Clasificación:
5.0

Very friendly and personable

daisy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doyi K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL G.  |  Overall Experience 
Clasificación:
5.0

Thank you, for my stay you guys are very outstanding and thank you again !!!!

william j.  |  Overall Experience 
Clasificación:
5.0

Lovely service

Atto A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris F.  |  Overall Experience 
Clasificación:
5.0

Great experience. Craig is provided great service, and Tommie(not sure of spelling), visiting manager was awesome.

Phillip C.  |  Overall Experience 
Clasificación:
5.0

First time user for storage units for our Pitt student and this facility worked out great for us. We would use again for sure and recommend. Staff was helpful and friendly in explaining everything. We were very impressed with cleanliness - and the helpful cleaning staff person (woman). Thanks for making our moving experience a little better.

Jason T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen d.  |  Overall Experience 
Clasificación:
5.0

All staff were very helpful and pleasant. Very clean place. Please move items where you pull and out of bags.

Eileen S.  |  Overall Experience 
Clasificación:
3.0

I didn’t like the way my truck drove and the inside smelled very bad like urine.. very sickening

Charlita W.  |  First Impressions 
Clasificación:
5.0

Nice place nice management very helpful unlike others in the area

Jim A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
5.0

Everything about the process was excellent, the employees were also very helpful

Derya O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aditya S.  |  First Impressions 
Clasificación:
3.0

The staff member, Craig, was excellent. However, there were 16 people in line throughout the whole day and one functional staff member and the other in traiing. This created an enormous headache, slowed the process down enormously and was simply aggravating.

Theo B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B.  |  First Impressions 
Clasificación:
5.0

Easy check in. Helpful associate with our questions. Clean storage unit. Good security. Good location for Pitt.

Jason T.  |  First Impressions 
Clasificación:
4.0

Men booked and paid for to load at housemaid unload at storage unit didn't show. I got no assistance at the unit end tho I did pay Uhaul online fir the service for help your sakes order offered. Not good day for me given the heat and the load. Still don't know how to get my money back.

Michele S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen V.  |  Overall Experience 
Clasificación:
5.0

My over all experience was very positive.

ANTHONY R.  |  Overall Experience 
Clasificación:
4.0

Mike was so great to work with this whole time. The storage unit has to be one of the nicest in the city and so convenient. The loading dock was always available and the staff was always available to answer questions.

FAMILY R.  |  Overall Experience 
Clasificación:
5.0

I will recommend this facility.

CARTER L.  |  Overall Experience 
Clasificación:
5.0

The Uhaul crew here always provide excellent customer service and the facility is easy to find and access.

Anthony G.  |  Overall Experience 
Clasificación:
5.0

safe bang for ur bucks!!!!!

william j.  |  First Impressions 
Clasificación:
5.0

Very satisfied with our experience at your facility. ¡Gracias!

Kelly M.  |  Overall Experience 
Clasificación:
5.0

Mike Glancy and crew went above and beyond on customer service! Will definitely recommend

Michael W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sacoyia B.  |  Overall Experience 
Clasificación:
4.0

Calling and trying to contact someone at my location was almost impossible most days. That was my main problem, not being able to reach someone. Also when I went to close out I called and spoke to someone and they said they would go check the unit and send me an email as long as everything was out. That's not what happened no one called and I kept getting bills and text messages stating that my storage was empty. So I called the second time and the young man was kind enough to do what he said he was going to do. But it did take two calls and the first call I had to be on the phone for almost a half an hour to speak to somebody

richael h.  |  Overall Experience 
Clasificación:
4.0

Kevin helped us out a lot!

Amber N.  |  First Impressions 
Clasificación:
5.0

Love the price and the it is so close to my house I can walk there if I need anything would recommend your company to my family and friends

MARY G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

patty h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andretta w.  |  First Impressions 
Clasificación:
5.0

Accommodated my needs.

Brian S.  |  Overall Experience 
Clasificación:
5.0

Our check in person was a young Woman. Who was very professional and knowledgeable about her job. I can't remember her name but she needs a raise.

Karen V.  |  First Impressions 
Clasificación:
5.0

Service was exactly what I was hoping for-streamlined and perfectly hassle free. The building feels secure (and clean!) and I am incredibly pleased with the move in experience.

Amanda H.  |  Online Move In 
Clasificación:
1.0

I'll be sending you an email directly with more details about my experience but from the start it was a less than desirable experience. If I wrote a google review or told a friend about my experience the words rude, chaotic, and unorganized we be my top 3 words to describe this place. I rented at the uhal in north side and never had any issues, this experience didn't even come close. Long story short I wasn't even In the unit a week before we switched to guardian across the street.

Angela P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B.  |  Overall Experience 
Clasificación:
5.0

Customer service guys there help me tremendously.

Charles B.  |  Overall Experience 
Clasificación:
5.0

My experience with U-haul staff and facility has been very positive.. The facility well maintained...

ANTHONY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Federico G.  |  Overall Experience 
Clasificación:
5.0

Thankyou for protecting my items at your facility for all those years. I would recommend Uhaul to all my friends. I have no complaints.

elaine m.  |  Overall Experience 
Clasificación:
1.0

Got lock in the elevator five minutes before the unit closed and eventually got got but nobody was answering any of the phones or emergency lines.

Isabella P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

greg d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin K.  |  Overall Experience 
Clasificación:
5.0

The staff at this location is knowlegable and helpful. They are quick to solve problems and eager to make sure the customer is well served.

Chris S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rajani C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  First Impressions 
Clasificación:
2.0

All is good except my 5 x 10 has a 2.4 ft diameter post in the middle thereby significantly reducing packing management and usable cubic ft.

MICHAEL D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ann A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

james and Elizabeth M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DIEGO R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H.  |  Overall Experience 
Clasificación:
4.0

Tried to charge me for another month's rent for storage unit after I specifically asked/complied with the date and time they told us that our free month rental ended. They reversed the charge when they became aware of the issue.

RYAN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherryl C.  |  First Impressions 
Clasificación:
5.0

Good service and I would come back

Jasmin L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn S.  |  First Impressions 
Clasificación:
5.0

Great Customer Service ...staff was very helpful and personable!!!

Mary M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sue L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
5.0

The owner Mike is always very helpful and friendly

Jacob S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

emily n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet S.  |  Overall Experience 
Clasificación:
5.0

Great experience again this summer. Will be back next year too if we need storage. In any case, would definitely recommend your facility to others without hesitation.

Heather M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saeed C.  |  Overall Experience 
Clasificación:
1.0

The guy who seems to be in charge is rude and lies a lot

Timothy B.  |  Overall Experience 
Clasificación:
5.0

As I told the young man yesterday when he was checking me out of my storage unit when he asked if I had a good experience: this isn't even the closest storage unit or truck rental place for me. I went here a few years ago when I needed to move and the staff were so helpful, friendly, and accommodating it was unbelievable. That was around 2018 maybe and I still choose to get all of my trucks and storage spaces here. Additionally, I still see some of the faces around that I saw back then. That tells me that Mike is doing everything right. He must be a very knowledgeable dude. I always know that this part of moving will be easy and convenient.

Kevin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beau C.  |  Overall Experience 
Clasificación:
4.0

The only problems that we were concerned about was the truck rented did not have a gas cap and the check engine light came on, along with the tires being low. Other then that staff was amazing and the facility was clean

amy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

B john M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

judith o.  |  Overall Experience 
Clasificación:
5.0

Very positive experience.

John M.  |  Overall Experience 
Clasificación:
5.0

I have the best experience customer service provided here from Jayla at Liberty ave. Pittsburgh every time we go there we get very best service from her. She is so friendly and very helpful. She knows how to take care the customer for best satisfaction . We were not happy with how other U-Haul location treated us before that's why we moved to use the service here and we are not disappointed. I am going to recommend this U-Haul location to people in the future.

Athikhom B.  |  Overall Experience 
Clasificación:
5.0

The young man was very nice.

Ken B.  |  First Impressions 
Clasificación:
5.0

Truly outstanding customer service. I used to live much closer to this location. I still choose it, however, because I've had top tier experiences here.

Kevin H.  |  First Impressions 
Clasificación:
5.0

The worker that helped me (Jayna, maybe, I forget) was awesome! She knew her job thoroughly, explained how the storage units work without over or under explaining, and completed my paperwork super fast. She was friendly, down to earth, and seemed to like her job. While I was being waited on two different customers asked her things, she answered them without ever missing a beat waiting on me. Super great employee!!

Sharon H.  |  First Impressions 
Clasificación:
5.0

Upon move-in, I experienced a love/hate for the wood floors. While I absolutely love the beautiful old wood flooring, there are areas that are missing chunks of wood and are in need of repair. These areas make the carts vibrate so badly that it shakes things off the cart, leading to the major annoyance of having to continually stop to pick up the stuff that had fallen off, and the possible damage caused from it. Maybe softer, more shock-absorbing wheels on the carts might be the quickest, least expensive solution. Everything else about my move-in was great, and I would highly recommend this facility to anyone. Jayla was especially awesome and incredibly helpful.

Bruce F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B.  |  First Impressions 
Clasificación:
5.0

great place, excellent service and able to provide 100% of items required for moving and storage

Daniel C.  |  Overall Experience 
Clasificación:
5.0

A top-notch experience! We completed our reservation online (very user friendly) - when we arrived at the facility the paperwork process was quick and the staff was friendly and helpful. Unloading was so convenient - just back into the garage and unload onto the carts and took the elevator to our unit. Well lit and clean!

Janet S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chelsea l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren W.  |  Online Move In 
Clasificación:
3.0

Name was not in computer system even though I had a reservation.

Nina K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

PETE V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eleanor h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat S.  |  First Impressions 
Clasificación:
5.0

Benjamin Armstrong is also a storage customer and he recommended a wonderful storage facility such as U-Haul thank you for your convenience and services.

Edmund S.  |  First Impressions 
Clasificación: