Customer Reviews for U-Haul Moving & Storage of Pittsburgh

6,207 comentarios

3000 Liberty Ave   Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)

(412) 567-0720

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(412) 567-0720

3000 Liberty Ave
Pittsburgh, PA 15201
(Next to the Pittsburgh Ballet across from 31st Street Bridge in The Strip)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Service was exactly what I was hoping for-streamlined and perfectly hassle free. The building feels secure (and clean!) and I am incredibly pleased with the move in experience.

Amanda H.  |  Online Move In 
Clasificación:
5.0

They were immediately helpful about the truck I received in a different state that ended up being in less than great shape. I really appreciated their patience and kindness after such a bad experience with the vehicle I received. I would absolutely rent a vehicle from them again.

Kelly H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alyssa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
4.0

It needs to be clearer how end-to-end the entire process works. The website during shipment was not up to date, which means it was not clear to me when it shipped, was in transit, or arrived.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
1.0

I'll be sending you an email directly with more details about my experience but from the start it was a less than desirable experience. If I wrote a google review or told a friend about my experience the words rude, chaotic, and unorganized we be my top 3 words to describe this place. I rented at the uhal in north side and never had any issues, this experience didn't even come close. Long story short I wasn't even In the unit a week before we switched to guardian across the street.

Angela P.  |  Overall Experience 
Clasificación:
5.0

Craig was very professional and courteous in resolving an issue with my receipt. ¡Gracias!

LASHAUN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

Nikki delivered my U-Box and she was FABULOUS. She came right away, delevered it quickly and efficiently, was friendly and helpful. I can't say enough good things about her!! Give that lady a raise!! On a separate note, I find your prices to be on the high side. You're NOT cheap, and you should lower them if possible.

dan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

Keep up the good work.

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jackson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

Customer service guys there help me tremendously.

Charles B.  |  Overall Experience 
Clasificación:
5.0

They were super helpful and immeadately were there to look at my truck.

Clara O. 
Clasificación:
5.0

I answered yes to my U-box arriving on time, because even though it arrived late, the driver reached out to me about equipment issues and delays, so I knew exactly what was going on. She was very professional and super friendly. So far I am very happy with this process!

Jadyn U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

I'm a mover. I choose to come to this Uhaul when I rent. It's got great experienced staff from the top down.

Damien S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN M. 
Clasificación:
5.0

Staff were efficient and knowledgeable. Good facility.

carl J. 
Clasificación:
5.0

My experience with U-haul staff and facility has been very positive.. The facility well maintained...

ANTHONY R.  |  First Impressions 
Clasificación:
5.0

Employees were awesome! Website is very misleading! Hard to navigate!

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Federico G.  |  Overall Experience 
Clasificación:
5.0

Very nice to me and my gf also easy process to ending and renting the correct truck. Would absolutely recommend to others

JACOB M. 
Clasificación:
4.0

There was no one around when I came to pick up my truck and I waited alone in the shop for close to 10 minutes. But I do understand that there are other things to do and staffing may be short these days, so it was no big deal. Just something to think about.

Jamie T. 
Clasificación:
5.0

Best Uhaul location in Pittsburgh

Zachary S. 
Clasificación:
5.0

Thankyou for protecting my items at your facility for all those years. I would recommend Uhaul to all my friends. I have no complaints.

elaine m.  |  Overall Experience 
Clasificación:
1.0

I had reserved a cargo van two days in advance. I got there and they did not have it. Instead they said they reserved for me a pick up truck. No good for my need. I had to get a box truck and that was too large for what I needed for. Poor service

VASILIOS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

Mike and his team are incredible, We rent with them almost every weekend and they are consistently wonderful. They are always efficient, courteous, and helpful when we arrive to pick up or drop off. In the few instances where a truck's dolly was detached from its zip ties or the cab needed a bit of extra cleaning prior to our pick up, they have addressed our requests with grace and professionalism. I cannot stress how easy they are to work with and how satisfied we are with their services.

KATLYN D. 
Clasificación:
1.0

Got lock in the elevator five minutes before the unit closed and eventually got got but nobody was answering any of the phones or emergency lines.

Isabella P.  |  First Impressions 
Clasificación:
5.0

great experience.

BRIAN M. 
Clasificación:
5.0

GREAT TEAM!

Lashaun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iona H. 
Clasificación:
4.0

the interior was not wiped clean. I hate touching anything inside older uhauls but this one was gross.

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M.  |  Online Move In 
Clasificación:
4.0

The gas charge was way more than we thought

KIMBERLY D. 
Clasificación:
5.0

Loved the option to drop the trailer off after hours so all smooth and efficient!

KATHARINE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin K.  |  Overall Experience 
Clasificación:
5.0

My only complaint is that the driver-side door didn't seal well, so the trip was very loud any time I went over 30 mph, and I was traveling nearly 1,000 miles, so that was annoying.

Alexander G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas N. 
Clasificación:
5.0

Staff was very helpful.

Christine S. 
Clasificación:
5.0

The staff at this location is knowlegable and helpful. They are quick to solve problems and eager to make sure the customer is well served.

Chris S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kai Y. 
Clasificación:
5.0

Truck ran a little rough sometimes little power to climb hills

Frank P. 
Clasificación:
2.0

So many communication issues. As rushed to get the containers back early because of Thanksgiving. The driver continuously text me changing dates and asking if the containers were ready. Driver got truck stuck and the damage to my property was unacceptable. There was a place to turn around in. The truck should've never been in that part of the yard. Awful. Also way too many blankets. They were in the way and inconvenient.

Heather G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rajani C.  |  First Impressions 
Clasificación:
2.0

The girl that took the reservations put everything in wrong. Then there was constant miscommunication with when my containers needed to be picked up. Those issues were rectified. I was rushed due to the holiday. The damage done to my property today was unacceptable. There was an area to turn around and the truck should not have been turning in the area that it did to begin with. What a stressful process this was for no reason.

Heather G. 
Clasificación:
2.0

Everyone was friendly and polite. My biggest concern was the lack of moving supplies, ie..furniture dollies to rent, moving blankets to rent. It was recommended that I go to location on Bigelow Blvd to rent furniture dollies. Lady at Bigelow location was rude, non attentive and needs a new job. I did not rent from Bigelow location due to her attitude.

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  First Impressions 
Clasificación:
5.0

Not that I can see.

MICHAEL R. 
Clasificación:
5.0

The staff here are always great to work with - thank you!

ANDREA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnishi I. 
Clasificación:
3.0

Friendlier staff, clean trucks in working condition. In the truck I used, there was a 12 inch metal plate in the middle of the truck bed that was not secure. If you stepped on it, it would depress about an inc or more, causing an injury/tripping hazard.

James M. 
Clasificación:
5.0

Mike and his team are always the best. I won't go anywhere else. Keep up the good work!

christen B. 
Clasificación:
2.0

All is good except my 5 x 10 has a 2.4 ft diameter post in the middle thereby significantly reducing packing management and usable cubic ft.

MICHAEL D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Ann A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS T. 
Clasificación:
5.0

Mike and the whole staff are true professionals. this is the BEST place to rent

LISA G. 
Clasificación:
5.0

I would recommend that the inside windshields are cleaned. I picked this vehicle up in the dark and drove it an entire day in the sunshine. I am told old and don't the agility to crawl onto the dashboard to clean the inside window. Other than that, it was perfect. The STAFF is absolutely THE BEST.

NANCY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

El cliente no dejó un comentario.

james and Elizabeth M.  |  Overall Experience 
Clasificación:
5.0

I was very impressed with the ease in which it was to rent from U-haul and would highly recommend to anyone. Personable, on time and prompt. Friendly and very personable. Thanks to all.

Kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan P. 
Clasificación:
5.0

Amazing experience as always as this store. Mike, Del, Craig and Ray are great and always so helpful. They always go above and beyond.

Nicholas H. 
Clasificación:
3.0

Communication.

MATTHEWADAM F. 
Clasificación:
5.0

Awesome experience

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIEGO R.  |  Overall Experience 
Clasificación:
5.0

Excellent team at this location, friendly, knowledgeable and helpful, thank you

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN R. 
Clasificación:
5.0

Everything worked out perfect. The crew was exceptional

motor truck P. 
Clasificación:
4.0

This time the equipment was not clean. I had to clean the seats, dash, the inside of the door, and the steering wheel. This is the first time I had to do this. Usually everything is good..

John A. 
Clasificación:
5.0

The attic part of the truck had water leaking onto it so we couldn't use that for any boxes. Recommend checking this before giving trucks to people bc we lost a significant amount of space we were planning to use for boxes. ¡Gracias!

Sarah A. 
Clasificación:
5.0

Absolutely nothing! The customer service was incredibly outstanding and I will continue to recommend this location to everyone that's in need of this service.

Joseph M. 
Clasificación:
5.0

...believe it or not absolutely nothing! 3000 Liberty Ave should be used as a training facility for all UHaul employees as their service and treatment of customers is exemplary!! A+++ i recommend them to everyone i know! Thank you UHaul for the service you provide! Love you guys! Xoxo

MATTHEW B. 
Clasificación:
4.0

The pickup process was smooth and the staff was helpful. The van was clean and ready to go. To improve, more notice on a location pickup would be helpful and ensuring the mileage and existing damage were notated correctly in advance.

Katelyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celeste A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE H.  |  First Impressions 
Clasificación:
4.0

Hidden fees in the rental which should be up front and just included in the price left a bad taste in my mouth not sure if I'll be using U-Haul to rent anymore

CLAUDE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crosby L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chih Jen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

Mike is always very accommodating.

Lashaun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne C. 
Clasificación:
5.0

Don't put the dolly in the truck unless customers ask for it. It takes up precious moving space. And if accidentally moved by items during transit, would cost customers money they had no intention of spending. It's a sneaky thing to do.

Douglas B. 
Clasificación:
5.0

The cargo area was covered in oil or grease. Lucky my furniture was pretty well wrapped.

SHAWN J. 
Clasificación:
5.0

Rayshawn was very courteous! Thanks again!

Lashaun M. 
Clasificación:
5.0

Keep the good work!

Lashaun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin N. 
Clasificación:
4.0

The pick up side of things and transfer to Philadelphia went smoothly. However the delivery and pick up process in Philadelphia of the container was horrible. I have written to the UHaul customer service describing my situation but there was very bad communication and service on the delivery of my container in Philadelphia as well as the pick up.

Varun V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquice A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL RAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherryl C.  |  First Impressions 
Clasificación:
5.0

Good service and I would come back

Jasmin L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn S.  |  First Impressions 
Clasificación:
5.0

Great Customer Service ...staff was very helpful and personable!!!

Mary M.  |  First Impressions 
Clasificación:
4.0

The only problems that we were concerned about was the truck rented did not have a gas cap and the check engine light came on, along with the tires being low. Other then that staff was amazing and the facility was clean

amy G.  |  First Impressions 
Clasificación:
5.0

Upon move-in, I experienced a love/hate for the wood floors. While I absolutely love the beautiful old wood flooring, there are areas that are missing chunks of wood and are in need of repair. These areas make the carts vibrate so badly that it shakes things off the cart, leading to the major annoyance of having to continually stop to pick up the stuff that had fallen off, and the possible damage caused from it. Maybe softer, more shock-absorbing wheels on the carts might be the quickest, least expensive solution. Everything else about my move-in was great, and I would highly recommend this facility to anyone. Jayla was especially awesome and incredibly helpful.

Bruce F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen B.  |  First Impressions 
Clasificación:
5.0

Benjamin Armstrong is also a storage customer and he recommended a wonderful storage facility such as U-Haul thank you for your convenience and services.

Edmund S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth g.  |  First Impressions 
Clasificación:
5.0

Went to U-Haul to get an additional locker in a unexpected situation. Got there at a very busy time, but was taken care of in a timely manner which I'm very thankful. Staff handled all customer very well and organized. Thanks again.

FRANCIS F.  |  First Impressions 
Clasificación:
5.0

The sales person that helped me made me feel like being at home. He cleared me of all my storage worries, very helpful, very professional. The company was so clean strong security. I could go on and on. Please tell that sales person who should be in management thank you and thank you. I am still today talking about the wonderful customer service and the storage co. I give sales person and company 10 stars.

Theodore H.  |  First Impressions 
Clasificación:
5.0

The staff is very friendly, and even mentioned a coupon/discount that I wasn't aware of. They helped me save money which is always a plus!

Chanel N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLENE B.  |  First Impressions 
Clasificación:
5.0

Truly a pleasant experience all around. Craig B. helped check me into my new storage unit and was super helpful. Answered all of my questions and was clear/concise about explaining everything I needed to know. I also happened to run into a few other employees in the halls and elevators and I can't stress enough how friendly, helpful, and personable everyone at this location is. Would definitely recommend U-Haul (and this location specifically) to anyone looking to store stuff!

Emily M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

james and Elizabeth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ndubisi E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY P.  |  First Impressions 
Clasificación:
5.0

Customer service was great

Linda T.  |  First Impressions 
Clasificación:
5.0

This is our 1st experience moving Everyone we dealt with "held our hand" thru the entire process from the beginning in February until the actual unloading at the storage facility on June 2 With the delays in closing the house in the middle of the Covid pandemic y'all made it seem SO easy.

Zack M.  |  First Impressions 
Clasificación:
5.0

The service was outstanding and my experience with uhaul was great

Sara J.  |  First Impressions 
Clasificación:
5.0

helpful with answers to my questions. Smooth set up.

john m.  |  First Impressions 
Clasificación:
4.0

It was a good experience.

sandra h.  |  First Impressions 
Clasificación:
5.0

Everyone was so nice and very helpful.

lisa T.  |  First Impressions 
Clasificación:
5.0

Very easy sign-up and the facilities are clean and secure. Felt very comfortable storing items with them.

Erin K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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