Comentarios de los clientes para U-Haul Moving & Storage of Pittsburgh

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Pittsburgh

Clasificación general:

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MARY P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Devan H.
Clasificación:

Nicki from the drop off/pick of the boxes went above and beyond! She is an amazing asset to your company.

Betsy R.
Clasificación:

I found out the location for pick-up had changed just a day or two before it was to be picked up. I wish I could have known sooner for legistical reasons.

CHRISTOPHER RAYM D.
Clasificación:

El cliente no dejó un comentario.

Zhiguo H. | First Impressions |
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El cliente no dejó un comentario.

Christopher C. | Overall Experience |
Clasificación:

Thank you for being so professional! Great customer service and very clean facility and fleet of vehicles!

Sarah H.
Clasificación:

The staff provided a dolly when I didn't receive one from the pickup location. Much appreciated!

Jayni B.
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El cliente no dejó un comentario.

Amy R.
Clasificación:

El cliente no dejó un comentario.

Sean M.
Clasificación:

The people are friendly The truck was a piece of garbage

LILLIAN C.
Clasificación:

El cliente no dejó un comentario.

DAVID T.
Clasificación:

Mike and his staff do a great job

Darren S.
Clasificación:

Everything was perfect will use u-hual again price was also excellent drivers were friendly and so was customer service

LeRoy L. | First Impressions |
Clasificación:

Really easy to use the facility -- 24hr access - staff very helpful

Charles H.
Clasificación:

El cliente no dejó un comentario.

Palash H.
Clasificación:

El cliente no dejó un comentario.

Patrick O.
Clasificación:

El cliente no dejó un comentario.

Ray B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DAVID T.
Clasificación:

Mile and his staff do a great job

Christopher B.
Clasificación:

El cliente no dejó un comentario.

Gabriel S.
Clasificación:

Amazing!!!

Diana M.
Clasificación:

Nicky , was absolutely fabulous and helpful when she dropped off and picked up the container . Very professional and friendly. Would highly recommend .

Camilo A.
Clasificación:

I had a hard time finding the parking lot to park my car while I was renting yours. I recommend you come up with better signage.

Joseph W.
Clasificación:

El cliente no dejó un comentario.

Marlin B.
Clasificación:

This is a large facility and a sign prominently displayed to drivers as to where to return rental would be very helpful.

ZACHARY V.
Clasificación:

None. Everything went smoothly and exactly as I expected. Great job.

DAVID T.
Clasificación:

Mike and staff do a great job

Michael T.
Clasificación:

El cliente no dejó un comentario.

william R.
Clasificación:

This was my second time. Both were professional and easy to set up and follow. Thank you

Joy E.
Clasificación:

Everything was terrific!

Dennis S.
Clasificación:

El cliente no dejó un comentario.

Raymond H.
Clasificación:

Mike G is awesome to work with! Always has a "can do attitude" when ever you need help! 5 Stars all the way! Highly recommend!

Tatiana H.
Clasificación:

I just wish it had been made more clear that the lock doesn't come with the truck and we had to buy our own. Otherwise - wonderful service.

Clarence M.
Clasificación:

El cliente no dejó un comentario.

Danielle J.
Clasificación:

I kept the truck longer than expected due to the loss of keys, which l replaced Mike and Leslie were awesome kind and patient.

Scott H.
Clasificación:

El cliente no dejó un comentario.

ANGEL L. | First Impressions |
Clasificación:

Mike has always helped me no matter what, he is such a excellent person.

Samuel O.
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El cliente no dejó un comentario.

JULIE W.
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El cliente no dejó un comentario.

MAUREEN B.
Clasificación:

El cliente no dejó un comentario.

Colin C.
Clasificación:

El cliente no dejó un comentario.

Susan A.
Clasificación:

Within a 30 min. Time frame there was an accident with my first truck rental and I had to have it replaced. Craig B. was awesome with seamlessly helping me get another truck so that my move could go more smoothly. I'd recommend this location to anyone and I also recommend ALWAYS get the protective coverage that's offered.

Richard L.
Clasificación:

Everything was good: efficient, organized and helpful.

John J.
Clasificación:

El cliente no dejó un comentario.

John J.
Clasificación:

El cliente no dejó un comentario.

Jeffrey R. | First Impressions |
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El cliente no dejó un comentario.

Eric L.
Clasificación:

I never saw the inside, so I cannot comment on it. I was the 3rd return in line, but someone came out of office and dealt with me quickly. I would probably rate this higher if I had actually been there very long, or gone inside (quickness was a point added to the Pittsburgh group!)

JEFFREY R.
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El cliente no dejó un comentario.

Torrence H.
Clasificación:

El cliente no dejó un comentario.

Luis C.
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El cliente no dejó un comentario.

Louis J.
Clasificación:

Craig is the man! Love the staff here

Michelle G.
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Nicki was great! She was prompt, courteous, and friendly. UHaul made my relatively complicated move a breeze!

jonathan G.
Clasificación:

Vans with mechanical mirror adjustment. Your staff at that location is excellent.

Bradford G.
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Truck was close to outdated but it got the job done. Staff was awesome and friendly. That's why I keep coming back.

Mark Z.
Clasificación:

Mike is awesome!!

Daniel C. | First Impressions |
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Easy process for both unit and truck rental. Dale was knowledgeably and thorough

Thommy C.
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El cliente no dejó un comentario.

Chidozie O.
Clasificación:

Great Uhaul Location!

Jordan C.
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El cliente no dejó un comentario.

Spencer M.
Clasificación:

Fire the bitch at the Bigelow Blvd. Absolute cunt

Sandeep Kumar P.
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El cliente no dejó un comentario.

Matthew S.
Clasificación:

All of the staff was extremely professional and very helpful throughout the whole process. One of the most efficient rental pick ups I've had.

Lee M.
Clasificación:

Great crew! excellent customer service!

DAVID T.
Clasificación:

El cliente no dejó un comentario.

Katherine F.
Clasificación:

Oakland location on Bigelow was terrible. Tried to do mobile pickup there for an hour and a half because the lady (Sherry) was rude and refused to help, claimed “once you start the online process, I can't help you”...but when we went to the Liberty Ave location, the guy there processed us in three minutes.

David R.
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El cliente no dejó un comentario.

Lucius K.
Clasificación:

El cliente no dejó un comentario.

George H.
Clasificación:

El cliente no dejó un comentario.

Zachary F.
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El cliente no dejó un comentario.

Charles W.
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The team here was very nice and got me in and out fast. Very much appreciated. I'll be back!

Kay Y.
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El cliente no dejó un comentario.

Stephanie H.
Clasificación:

I didn't get my text with return instructions until half hour after my truck was due. So I put the keys in the drop box first then logged on the website. The whole check your location thing is ridiculous. I know where I got my truck from and I don't like sharing my location. The photos should only be needed if there is something wrong with the truck. I also got a truck that needed an oil change. I was shocked when I got in and that was the first thing that came on the dash. If I was going on any kinda lengthy trip I would have been really upset that they gave me a truck like that. But I was only moving a couch. The workers on the other hand were very nice to talk to and knowledgeable.

Marsha M.
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I always use this location. The team there is friendly and accomodating. I appreciate the customer service.

Rachael K.
Clasificación:

El cliente no dejó un comentario.

Lori R.
Clasificación:

Nothing at your Liberty Ave. location... They are awesome and wonderful - I'd do a commercial for UHaul!!! ... The Liberty Avenue service is truely "with a smile" and honestly i work in customer service so i usually have a small suggestion for improvement... I can't think of anything!! You should honestly train all local employees at the Liberty Ave location!

DAVID T.
Clasificación:

El cliente no dejó un comentario.

Vincent R.
Clasificación:

The cleaner used smelled odd to me but understandable during these circumstances. Everything was well executed and quick and efficient service.

Mary M.
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El cliente no dejó un comentario.

Frank S.
Clasificación:

Only 1day late

Joel M.
Clasificación:

vacuum truck seats better

cindy L.
Clasificación:

Nikki and Laura are great employees. You can tell they enjoy what they do and most importantly they care about their customers and their employer.

Heath L.
Clasificación:

I've dealt with U-Haul in several locations over the years and I have to say, NOT ONCE has everything gone smoothly. I paid in advance to have the pod delivered to my home. I received notification that it arrived but it couldn't be delivered for another month?? Deciding not to wait, I cleared it out myself. This month, I received a charge on my credit card for “rental” of the emptied pod. —Here's my entire issue: 1. You screwed up by not closing out my account. 2. I call and you don't answer, only to be redirected to the call center who tells you they can't help and to contact the local store. —SERIOUSLY?? …. my summary…. careless and inefficient business.

Javier R.
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El cliente no dejó un comentario.

Wendy K.
Clasificación:

Mike and his team always go above and beyond for us.

Joseph R.
Clasificación:

This location is awesome!!!!!! Craig helped me when I came to pick up the truck and when I dropped it off!!! The other guy was also very helpful answering a couple questions I had about the trucks! (I believe his name was Del). Thanks again guys! See you next month!

kellan A.
Clasificación:

El cliente no dejó un comentario.

CORINNE P.
Clasificación:

Craig & Ray helped me out immensely during a stressful move (the movers cancelled on me the day of the move). Very thankful for their help & amazing customer service.

Christopher M.
Clasificación:

El cliente no dejó un comentario.

DOMENIC D.
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El cliente no dejó un comentario.

Joseph F.
Clasificación:

El cliente no dejó un comentario.

Robert R.
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El cliente no dejó un comentario.

ivory B.
Clasificación:

Craig was great! The cargo van was clean and smelled good, too.

Zachary L.
Clasificación:

Craig was outstanding!!!! This is the second time he has helped me with my move and he made it so much less stressful. Top tier customer service!!! Thanks again Craig!!!!!

George F.
Clasificación:

Excellent service, tops in the country. My man Rayshawn helped me out big time. My dumbass couldn't get the power steering wheel lock to be unlocked. I called up Uhaul and Rayshawn pulled up asap and helped me out. I'm definitely embarrassed, but he came in clutch on a beautiful Sunday morning and just enough time for me to get to work. Give Rayshawn a raise, that man deserves it 100%. Thank you, George Fladeland

Robert T.
Clasificación:

El cliente no dejó un comentario.

MARK K.
Clasificación:

El cliente no dejó un comentario.

philip E.
Clasificación:

El cliente no dejó un comentario.

Maryrose H.
Clasificación:

When I got in the truck it was below a quarter tank so I had to go straight to a gas station to get gas and the back of the truck needed swept out before I could put my belongings in there

Timothy B.
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El cliente no dejó un comentario.

Jim S.
Clasificación:

El cliente no dejó un comentario.

lee S.
Clasificación:

El cliente no dejó un comentario.

heather G.
Clasificación:

I made an appointment on Thursday to pick up my UBox on Friday at 6:00pm. I arrived at 6:20pm. When I arrived there was a very long line of customers waiting to be helped and one cashier. I got in line and after 25 minutes finally made my way to the front. I gave cashier, Jasmine Tovanche, my credit card to pay for my UBox but the security block on my VISA wouldn't allow the transaction to go through. I asked her if I could call the bank to have the funds released and come back up to pay for it without having to stand in line again. She said, yes, I could. Ten minutes later I came back and she very rudely told me it was “too late to pick up my UBox” (it was 6:51pm) and that I'd “have to come back and get it tomorrow.” I asked, why? Don't you close at 8:00pm? Why can't I get it today? The bank just released the funds and I want to pay for it now. Very rude and dismissively she said “you'll have to go to the end of the line.” Astonished I said, you told me I could come back to the front. I'm not waiting in line another 25 plus minutes. She flat out refused to let me pay for or pick up my UBox. I told her I had an appointment and I wasn't leaving until I paid for the UBox and refused to leave the counter. I also told her multiple times that I didn't mind not picking it up until the following day, I simply wanted to pay for it since the bank had just released the funds. She raised her voice to a loud tone and told me to move out of the way so she could help the next customer. I told her again I wasn't leaving until I paid for the UBox. At that point she took my card and ran it again. She told me it declined. It did not decline. My online Wells Fargo app showed it was charged (see pic attached). I told her that and she started arguing with me AGAIN and refused to help me. Below you will see that it was charged and then refunded by her. She lied. The whole time all this was going on she attempted multiple times to call her manager “Steve” on his cell phone but couldn't get in touch with him. As all this was going on a black man in a white tee-shirt starts yelling obscenities at me from behind the counter. Telling me to lower my voice. I replied, she (Jasmine) is yelling at me, I'm only matching her tone. I ignored him and went back to conversing with her. He continued to antagonize me calling me a “bitch” and a “hoe” and told me to “go get another nose job.” He walked outside and came back a few minutes later while I was still talking to Jasmine and started yelling at me once again using the F word multiple times. I said “there are kids in here (and pointed to the family in line with two small kids) is that the kind of language you use in front of children?” He laughed and called me a “stupid bitch” then walked out again. Jasmine was standing behind the counter with a smirk on her face while that man talked to me that way. At that point I walked out of the store and came back in a few minutes later with my boyfriend who offered to put it on his credit card. Jasmine flat out refused to take his card and said she was calling the police on us. It's obvious that your store is grossly understaffed and the employees are overwhelmed, and unprofessionally taking their frustrations out on me. The police came and I told them what happened. They asked me to leave the property and call the corporate office in the morning. I did that and couldn't get through so that's when we went back. Now, about what happened this morning, my boyfriend and I arrived there at 10:00am to pay for and pick up the UBox. I stayed in the truck while he went inside. Raymond told him they would not release the UBox to him and that he would have to “unpack it there.” Raymond also told him I was “blacklisted from every UHaul and would never be allowed to rent from the company again.” My boyfriend asked if he could accept the UBox and Raymond told him “no, no one associated with her will be allowed to take possession of the box.” At that time we left and went and borrowed a van from a friend and came back to unpack the UBox. When we arrived the UBox was in the back of the store between the building and storage facility with lag bolts sealing it closed. We couldn't open it as we did not have the tools to unscrew the lag bolts. My boyfriend went inside and Jasmine was the only one in the store. He asked her if she had a tool to get the lag bolts out. She very rudely said “I don't have anything” and walked away from him. At that time Joleen walked in so he asked her. She was very helpful and gracious going to get pliers for him. After he removed the lag bolts we proceeded to unpack the UBox. Joleen came out and asked if there was anything she could do to help. We kindly told her, no, but thank you for asking. Then, last night around midnight I was unjustly charged $107.95 by Steve Womack (see attachments below). My UBox was just delivered to Anchorage from Pittsburgh less than a week ago. It was not in a storage, and I should not have been charged a storage fee. As soon as I got the email that it was here I made an appointment to pick it up. The way we were treated by your employees is unconscionable and I don't appreciate it. You clearly need hire more employees to staff that location and train the ones you have to be courteous to customers.

Giancarlo I.
Clasificación:

Really great location and staff

Benjamin L.
Clasificación:

El cliente no dejó un comentario.

Barbara T.
Clasificación:

Everything was good as far as the delivery/ pickup of the boxes on the drivers part, the issue I had was that UHaul couldn't deliver my boxes when I wanted them delivered, so I had to pay for a whole month of storage because I had them for 3 days over my monthly schedule.

Christopher M.
Clasificación:

El cliente no dejó un comentario.

juliaN S.
Clasificación:

El cliente no dejó un comentario.

Ryan H.
Clasificación:

El cliente no dejó un comentario.

JULIA J. | Overall Experience |
Clasificación:

Employees were always kind and very helpful! Management is doing a great job at the Liberty Avenue location. I will always go back for any of my moving needs!

Anameka S. | Overall Experience |
Clasificación:

Thank you so much for making my first experience with U-Haul the best - I will definitely continue to return to U-Haul for all of my storage and moving needs!

Lisa I. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

REGINA R. | Overall Experience |
Clasificación:

Michael, as per usual thank you. We greatly appreciate your assistance these past three years

Vincent L. | Overall Experience |
Clasificación:

The facility is clean and well-maintained as are the parking areas. Even the landscaping is well cared for. It felt like the guys who run the place really care about it.

Kathleen B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

George F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda T. | First Impressions |
Clasificación:

Customer service was great

joseph g. | Overall Experience |
Clasificación:

Great experience thank you. Felt safe and secure with my daughters belongings in there.

Joana S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David O. | Overall Experience |
Clasificación:

Outstanding facility and staff. I have utilized four other storage facilities over the last 15 years and this U-Haul location outshines them all.

Tammy P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

George F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

moving firm l. | Overall Experience |
Clasificación:

Mike and his crew are exceptional. When you have storage needs look no further. It’s a one stop shop. You can get your truck, storage, moving supplies, and even a site where you can find reliable vetted moving help. They are three big stressors in life, death, loss of job, and moving. This location relieves the moving stress for sure. Thanks again.

Naime B. | First Impressions |
Clasificación:

My unit was too small and the office was closed so I could not get a bigger unit. It was a hassle to try and fit everything in. The unit size looked bigger on the website. The size is misleading.

Mark H. | First Impressions |
Clasificación:

Del W was very helpful in getting my storage unit arranged and explaining all the features of the self storage units at Uhaul. I would definitely recommend using Uhaul self storage to others in the future.

Jeanne G. | Overall Experience |
Clasificación:

No problems at all. High security, helpful staff.

Margaret D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Richard S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kali K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Reginald W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Randall S. | Overall Experience |
Clasificación:

Not U-haul’s fault, but I had to share the elevator with multiple people in rapid succession who weren’t wearing face masks. One suggestion would be to police mask use more, and install a vent fan in the elevator, since corona isn’t going away soon.

RANJITH KUMAR S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Miguel P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joana S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert M. | Overall Experience |
Clasificación:

Very difficult getting to my location because of storage unit selected for me. But other than that, staff was very professional! I would recommend storage facility and I would use the storage facility for future needs.

Behrad Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John C. | Overall Experience |
Clasificación:

Clean easy access Would highly recommend

OTIS S. | Overall Experience |
Clasificación:

My property and furniture was rat infested with rat holes in the couch rat feces all over storage area had to throw most of the stuff away do to rat infestation

Zack M. | First Impressions |
Clasificación:

This is our 1st experience moving Everyone we dealt with "held our hand" thru the entire process from the beginning in February until the actual unloading at the storage facility on June 2 With the delays in closing the house in the middle of the Covid pandemic y'all made it seem SO easy.

Kim K. | Overall Experience |
Clasificación:

Clean facility. Easy to do business with.

Aditya J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kevin M. | Overall Experience |
Clasificación:

Uhaul storage worked perfectly while my housing situation was in transition. The facility is convenient, clean, and secure. The staff were excellent.

ANDREW G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

denise s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael F. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Kevon C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

LeRoy L. | Overall Experience |
Clasificación:

Will need another storage unit in the Fall.

REGINA R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Vincent L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

christine b. | First Impressions |
Clasificación:

Really nice and helpful attendant. Made the move-in really smooth and convenient.

BOB C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Janeya H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tammy D. | Overall Experience |
Clasificación:

Very nice place

Lisa W. | Overall Experience |
Clasificación:

Very convenient locations. Thank you.

Sara J. | First Impressions |
Clasificación:

The service was outstanding and my experience with uhaul was great

Vianie H. | Overall Experience |
Clasificación:

The staff was extremely helpful even when there was an issue they corrected it immediately!

Cindy K. | Overall Experience |
Clasificación:

My experience with Uhaul was great. Since I wasn't from the area, I needed a bit more help which I got everytime I called with questions. Thank You

Isaac M. | First Impressions |
Clasificación:

The elevator didn’t work the lady accused as I am the one who brake it. They take me to use another limited help

Claus R. | Overall Experience |
Clasificación:

Recommended!

LISA R. | Overall Experience |
Clasificación:

My property was damaged and i didn’t take the additional insurance and was only given about 20 percent of my money from UHAUL. My precious photos were destroyed by water and rats

BRETT D. | Overall Experience |
Clasificación:

Fantastic experience. I used my storage unit for 5 years while I traveled nursed. My only complaint is I wish the monthly cost was a little lower. Otherwise, I have zero problems with this facility.

Jared M. | Overall Experience |
Clasificación:

I'll be using Uhaul Moving and Storage of Pittsburgh for all of my moving and storage needs from now on.

john m. | First Impressions |
Clasificación:

helpful with answers to my questions. Smooth set up.

kechia m. | Overall Experience |
Clasificación:

We had a great experience working with this Uhaul branch. Mike went above and beyond for us and we appreciated working with him so much.

Jayne P. | Overall Experience |
Clasificación:

Your employees are extremely knowledgeable and helpful. This, above anything else is what makes any service top notch! I spoke to Nicki and her daughter- both amazingly kind and pleasant!

david g. | Overall Experience |
Clasificación:

Everything was great ... the only improvement would be 24 hour access.

sandra h. | First Impressions |
Clasificación:

It was a good experience.

Gerrit B. | Overall Experience |
Clasificación:

Ok

THUONG N. | First Impressions |
Clasificación:

NA

REGINA R. | Overall Experience |
Clasificación:

Everything has been perfect from beginning to end. Working with Michael and his staff is more than superb. We have been renting on consecutive years, and will continue to do so, until our kids graduat

jim w. | Overall Experience |
Clasificación:

The facility and the people working at it are great especially the manager.

daniel b. | Overall Experience |
Clasificación:

Calling for information is a major hassle. After responding to numerous questions from the "screening voice" we were finally connected. Their phone rang and rang. No one answered. Slow service on a Su

lisa T. | First Impressions |
Clasificación:

Everyone was so nice and very helpful.

Robert F. | Overall Experience |
Clasificación:

Very helpful staff.

Justin Turner K. | Overall Experience |
Clasificación:

Good storage place. Elevators can get crowded, and the wood floor is uneven. But the unit itself was fine.

Gerrit B. | First Impressions |
Clasificación:

Ok

SOUMENDRA M. | First Impressions |
Clasificación:

Customer service people were very helpful..

JONATHAN H. | First Impressions |
Clasificación:

Drove from New York. When I arrived first thing in the morning, service was rude. Got charged an extra day for returning truck 30min late. One small elevator, not enough carts. Bad!

Tylar F. | First Impressions |
Clasificación:

Y'all are fantastic. Everyone was responsive and very helpful. Give em all raises!

Christian E. | Overall Experience |
Clasificación:

They were always helpful when I had problems. When I needed extra hours to finish loading or unloading they were accommodating. Excellent and friendly staff.

Kali K. | First Impressions |
Clasificación:

Workers were very nice and friendly to help.

Robert F. | First Impressions |
Clasificación:

The person who assisted me - Justin - was outstanding. Patient in explaining options and going with me to determine the best truck and storage option for our needs. A pleasure to work with.

WILLIAM A. | Overall Experience |
Clasificación:

I would recommend this facility

Michael W. | First Impressions |
Clasificación:

Excellent service and facility!

Kelsey K. | First Impressions |
Clasificación:

Facility was clean. Employees efficient at time of transaction and responsive to issues with access card.

SHAWN W. | Overall Experience |
Clasificación:

Great service and facilities!!

Michael P. | First Impressions |
Clasificación:

Excellent service

Hessameddin B. | First Impressions |
Clasificación:

The storage experience was really unsatisfactory. The storage has only one elevator and we had to swipe the card every single time!! Also, one of the staff was a little rude.

GLORIA M. | Overall Experience |
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I moved my stuff because I had mice running in my storage bin and mouse droppings on my storage totes, blood was on the floor were a mice had been hit by a weight, they only offered a free month

James H. | Overall Experience |
Clasificación:

I like this UHaul facility very much. It is very spacious, secure and well-lit. The loading docks are very convenient. I enjoy the ambiance of the old building and the convenience of the updates.

Greg C. | Overall Experience |
Clasificación:

Huge fan of UHaul. The Ohio, Colorado and now Pittsburgh location are great. Spent 4 + years at the Pittsburgh place on Liberty Ave. is the best yet.

Gillian Y. | First Impressions |
Clasificación:

Excellent service Professional staff

Adam B. | Overall Experience |
Clasificación:

Excellent

Elizabeth T. | First Impressions |
Clasificación:

Mike helped me with my rental and he was great. He answered all of my questions and the rental process was very easy. The facility is clean, easy to access, and secure. I highly recommend it!

Joseph A. | Overall Experience |
Clasificación:

Nicki was our UBox service provider, she was the best. One of the most helpful people I have ever met.

del f. | First Impressions |
Clasificación:

pleased

Adam B. | First Impressions |
Clasificación:

Very easy

jim w. | First Impressions |
Clasificación:

Nice people. The manager thanked me for being a return customer. Classy. I wil be back again.

Mikko S. | First Impressions |
Clasificación:

Michael and his team were super helpful in getting us set up! The location is super clean, warm, and welcoming. Would definitely do business with them again!

Erin K. | First Impressions |
Clasificación:

Very easy sign-up and the facilities are clean and secure. Felt very comfortable storing items with them.

Jarae M. | Overall Experience |
Clasificación:

Staff was extremely helpful

Cassie Z. | Overall Experience |
Clasificación:

I did the u haul u box, great fast service!

Johannes A. | First Impressions |
Clasificación:

Great team here!

omar y. | Overall Experience |
Clasificación:

The place was accessible, secure, clean and well organized, the staff were nice and ready to help when I told them that I lost my padlock keys, I would give them extra rating stars above 5 for that.

jared s. | Overall Experience |
Clasificación:

Very happy other then not getting the last month prorated. I feel that should be something that is done.

Rick T. | Overall Experience |
Clasificación:

Our U-Box service person Laura was outstanding.

rodney w. | Overall Experience |
Clasificación:

Really was a pleasure and easy and convenient and the best price for removing

Diana D. | Overall Experience |
Clasificación:

Great place to store your stuff

Nicole L. | Overall Experience |
Clasificación:

Great work . Very communicative and friendly. Easy to use, would recommended!

Louis B. | Overall Experience |
Clasificación:

Nicki was fantastic!

Dejoun G. | Overall Experience |
Clasificación:

Friendly staff.

STEPHANIE C. | Overall Experience |
Clasificación:

I've been with Uhaul since 2015. Aside from the mouse poop and stand-in supervisors (not familiar with the clientele), it is a great place to be. Mike is a great understanding manager! Thumbs up.

John L. | First Impressions |
Clasificación:

Everything was explained and I understood easily. My move experience was great! Thanks!

Patricia G. | Overall Experience |
Clasificación:

I ordered the uhaul box online. The box was perfect for our project. It was clean and easy to open and lock again. The staff were friendly and kept in touch for delivery and pick up.

ANTHONY K. | Overall Experience |
Clasificación:

We always felt very safe in putting our personal possessions there.

LeRoy L. | Overall Experience |
Clasificación:

People were very helpful — service was just what I needed — could not have been easier. Will recommend to anyone needing moving supplies, services or storage.

Kristen G. | Overall Experience |
Clasificación:

Thanks for your help!

Judi T. | Overall Experience |
Clasificación:

Mike the manager is the best! Pittsburgh (liberty avenue)

roberta s. | Overall Experience |
Clasificación:

I appreciated the convenience of renting the storage space and the truck at the same location that worked out really well for me. The estimated mileage proved to be difficult, overall I'm very pleased

Scott R. | Overall Experience |
Clasificación:

BEUTIFUL large clean facility with knowledgeable staff and convenient hours. Vince and Del were friendly and helped me thru the process no questions asked.

Adam H. | Overall Experience |
Clasificación:

Clean, courteous with prompt attention to detail. Just moved to the neighborhood and will make this my UHaul hub for all rentals going forward.

JUSTIN R. | Overall Experience |
Clasificación:

exactly what I needed.

Latasha W. | Overall Experience |
Clasificación:

Always a pleasure doing business with you guys! Highly recommend!

Patricia E. | Overall Experience |
Clasificación:

Niki was helpful in communicating the delay in picking up the U-Bin due to the ground conditions.

DIANE P. | Overall Experience |
Clasificación:

24 hour access would be great.

Tawanda H. | Reservation |
Clasificación:

The employees were very helpful and knowledgeable about the units in the facility and I liked the fact that I could pick the truck up in the area I needed and was able to drop it off at unit.

Raphael C. | Overall Experience |
Clasificación:

For such a large facility, there needs to be more carts. Overall, friendly staff, clean, and good security.

Cheryl S. | Overall Experience |
Clasificación:

Shipment was late. Employees were not at all helpful. Owes a $50 refund for being late. No communication. Will not ever use again.

amar b. | Overall Experience |
Clasificación:

Safe and reliable access. But this center did try to steal $1600 from me by claiming that I damaged a truck. I refused to pay and they never called back. Must be a usual trick.

Christine F. | Overall Experience |
Clasificación:

Nicky was awesome in taking care of my moving needs.

austin s. | Overall Experience |
Clasificación:

Great experience

Blair R. | Overall Experience |
Clasificación:

Great and safe!

jim w. | Overall Experience |
Clasificación:

Great place! Really friendly staff. Just one elevator which made moving slow when busy.

Corinne D. | Overall Experience |
Clasificación:

The manager of the facility was the best, he did everything he could to make me happy. The only thing I wished was that there were larger carts for moving things. Overall it was excellent

bob M. | Overall Experience |
Clasificación:

Communication between parties and coordination of the box delivery went very well .

Kevin W. | Overall Experience |
Clasificación:

Very easy to use

David W. | Overall Experience |
Clasificación:

both the pick up and drop off were very easy and quick. we also used this location for a storage unit and that process worked well also.

Jeanne G. | Overall Experience |
Clasificación:

I love the security and the spacious loading and parking area. It was confusing at first, but once you know to sign in electronically, it’s a breeze. Greatly appreciate all the packing/moving supplies

Marianna P. | Overall Experience |
Clasificación:

I was very please with the convenience and easy access . Also, The storage space was appropriate .

joe'l k. | Overall Experience |
Clasificación:

I really enjoyed using U-Haul, everyone was friendly and helpful even other people using the facility. I will definitely be back.

ping n. | Overall Experience |
Clasificación:

I called ahead to get my U-Box moved to the loading area and the my box is there ready for me to clear-out my contents. The area is easy to access and safe.

kevin m. | Overall Experience |
Clasificación:

We were very happy with this facility. Every time we went there we were greeted with a happy person who had helpful information for us. We will surely be back and highly recommend this facility.

KARA MICHELLE R. | Reservation |
Clasificación:

Very efficient and helpful!!

Stephanie B. | Overall Experience |
Clasificación:

To Whom it May Concern: I am writing to you today to discuss my dissatisfaction with U-Haul U-boxes. I set up an appointment to have them delivered to my new home in Pittsburgh on August 13. After n

Patrick M. | Overall Experience |
Clasificación:

The staff was very helpful when I went to secure a storage unit for my son's items when he graduated from Pitt till he moved into his apartment in Aug. It was very easy, convenient and great service!

Rodney W. | Overall Experience |
Clasificación:

The driver that brought my new boxes was friendly professional very timely I was disappointed that it took two weeks to receive my you boxes after arriving in Pittsburgh

Jeffrey W. | Overall Experience |
Clasificación:

Office staff was knowledgeable, capable, and prompt. Remote communication was the only challenge. Call mid morning if you want to talk to them.

Guillermo S. | Overall Experience |
Clasificación:

One occasion soda machines were empty, another no toilet paper or paper towels in garage restroom. Sunday hours suck, and not enough carts and dollys for a busy weekend.

ELIZABETH F. | Overall Experience |
Clasificación:

Cory, the employee who helped us, went above and beyond in dealing with our issue. 5++ stars to staff. Location has major vermin problem - we couldn't find unit w/ no mouse droppings or wasps nests.

Eric G. | Overall Experience |
Clasificación:

Very clean and organized facility. The staff is knowledgeable, friendly, and professional.

Lily N. | Overall Experience |
Clasificación:

Nicki was incredibly helpful and made our moving experience so much easier and stress free when it came to getting/moving our Uboxes

Dejoun G. | Reservation |
Clasificación:

The staff was very friendly and accommodating. The service was exceptional.

Daniel M. | Reservation |
Clasificación:

Staff was very courteous made the move less painful to do and explained where everything was and where to get help if needed.

Steve B. | Overall Experience |
Clasificación:

Cost adders. Must have their lock at adddd fee. Though there was never any human interaction going to the unit, there is a fee to do it “after hours”. It’s just a shady way to extort more money.

Felicia F. | Reservation |
Clasificación:

Great experience, thank you

Isabel M. | Reservation |
Clasificación:

Thumbs up

Islande T. | Overall Experience |
Clasificación:

Excellent service. Nicki goes behind to help me with my 2 U-box. I had an amazing experience with U-Haul.

Thomas E. | Overall Experience |
Clasificación:

This facility has their act together. It is a well run facility and seems very secured.

Eugene B. | Overall Experience |
Clasificación:

Worked out well

Anna J. | Overall Experience |
Clasificación:

I only had to come to the facility once to access my items, but did have to come to the office a couple other times about things. Staff was friendly, polite and helpful.

chris w. | Overall Experience |
Clasificación:

Great service

Emmanuele B. | Overall Experience |
Clasificación:

Excellent!

renee p. | Overall Experience |
Clasificación:

Helpful and friendly staff, but my delivery wasn't noted as scheduled despite me calling twice to confirm it so there was some confusion on the day of

HERMAN S. | Overall Experience |
Clasificación:

Mike is great leader

PAT S. | Overall Experience |
Clasificación:

The expertise and professionalism of your employee Nikki was much appreciated. She provided continuous communication to assist in knowing when UBox would arrive and when she could pickup.

Teresa D. | Overall Experience |
Clasificación:

The general manager went the extra mile to uphold the conditions of the contract of another Uhaul location. He fixed their late-ness with his initiative. Thank you!

Gwen G. | Overall Experience |
Clasificación:

very friendly staff and it was super easy to access the clean storage unit. i also felt that the facility was very secure. would definitely recommend! A+++

Frank M. | Overall Experience |
Clasificación:

It's was a good friendly all around and dealing with professional people who care.

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