El cliente no dejó un comentario.Mary A.
Customer Reviews for U-Haul Moving & Storage of Pinellas Park
Pinellas Park, FL 33781
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Workers were not even at the office Got the keys at the lock box but the truck was not even there Terrible experience never againNicholas G.
When I initially requested the unit, your staff was able to assist me very well and provided the information I needed to know. I had the unit since 2008 and appreciated the service I received. I also rented a U-Haul to move my belongings and the process was excellent. Thank you U-HaulMAGDALENE C. | Overall Experience
Fast and eficiente.TERESA T. | First Impressions
El cliente no dejó un comentario.Michelee A. | Overall Experience
Great facility. I will use againlouis c. | Overall Experience
El cliente no dejó un comentario.Lyman Q.
El cliente no dejó un comentario.TIMOTHY G. | First Impressions
El cliente no dejó un comentario.Theresa D. | Overall Experience
El cliente no dejó un comentario.Emma M. | Overall Experience
El cliente no dejó un comentario.Luke M. | First Impressions
Customer service is excellent! I had storage for 8 months and everyone was very nice and helpful!Phyllis B. | Overall Experience
this was first time i used mobile checkout - it worked but it did take a fair amount of time to checkout. Even though i pre-prepared well in advance, at one point the app asked me for some surprise information that wasn't included in the orientation/ pre-checkout instructions so it wasted a lot of time for me to get that info. Better pre-checkout instructions would be helpful, but overall the process did work and i was able to checkout the equipment earlier than the store hours.James S.
El cliente no dejó un comentario.MARYROSE C. | Overall Experience
El cliente no dejó un comentario.Patricia E. | First Impressions
El cliente no dejó un comentario.MARIO M. | Overall Experience
Closed and hour early. I requested to have someone assist me when picking up the truck but because they closed early I was left outside in the rain trying to figure out the online way to obtain the key from the box and have to do a walk around the truck before hand in the rain.Marcelino F.
Could not find my reservationDavid H. | First Impressions
El cliente no dejó un comentario.TRACY W. | Overall Experience
They don't answer the phone at all â€¦ they tell you to call if you have a issue n never answered ALL WEEKENDKim I.
El cliente no dejó un comentario.Tina M. | First Impressions
El cliente no dejó un comentario.JOSHUA C. | Overall Experience
El cliente no dejó un comentario.MEGAN G. | Overall Experience
Your customer service sucks, 49 minute wait times, no good answers once we finally got through. Ridiculous! Stores seemed understaffed, waited in line for over an hour, didn't have truck ready until 8 hours after reservation. Had to reschedule laborers and had to get someone come back to the store to pick me up.Gregg D. | First Impressions
very helpful...waited for us to arrive to pick up trailerMichelle K.
El cliente no dejó un comentario.Trinity C. | First Impressions
The unit was perfect - easy access and I was in/out a lot over the past few years. It's unfortunate the ingress/egress is so challenging due to the one driveway and high traffic area. Really had to plan the approach with traffic flow. Bathroom was appreciated, but quite gross and messy at times. Never saw staff much when there - door was often locked, including during what I thought to be normal business hours, but really wasn't paying much attention - just noticed when people were trying to access from outside of the gate. I enjoyed my time there. If I hadn't moved, I would still be a client.sylvia a. | Overall Experience
Shanon is an absolute doll and was so friendly and helpful, when our day was completely stressful she made us feel alit better and so comfortable leaving our stuff in your care. Thank you for a great experience The GillensMark G. | First Impressions
Never had any problemsRyan B. | Overall Experience
El cliente no dejó un comentario.Rebecca J.
Brittany was very friendly, effecient and professional.Tom L. | First Impressions
Made a reservation for a truck and a storage unit and I needed a 5x5x10 and I received a 5x5x5. I told the woman on the phone I was storing a studio apartment. The facility didn't have any units available so I had to find something else.Shakira H. | Overall Experience
El cliente no dejó un comentario.MEGAN G. | First Impressions
It was probably my own fault that the climate controlled storage wasn't available by the time I arrived from GA. I had two days of delays and upon arrival, I was only offered outside storage. As I say, it was probably because of my delay, and the inside storage was given to someone else. If it .. wasn't my fault .. that I did not get the inside storage, I'd like to know, please. T.y., Dennis Stephens 727-768-6705 firstname.lastname@example.orgDennis S. | Overall Experience
Was no light by my storage it was burned out and didn't replace it was hard to seemary f. | Overall Experience
El cliente no dejó un comentario.steven w. | Overall Experience
Pinellas park Uhaul is a rip off. I rented a truck from there yesterday, and the same gas that was in the truck at pick up was returned that way! I was charged for gas that I didn't even use. I want my money refundedIosha W.
The 15' foot truck that was provided, while clean and handled well, had a mildew smell in the cabin that lingered the entire duration of the rental. I tried wiping down all surfaces and even sprayed febreze, but the smell came back.michael E.
El cliente no dejó un comentario.Kaleb L. | Overall Experience
Do not allow a customer to reserve a U-Haul outside of normal business hours.Andrew S.
I was given two different locations that I had to visit, one for paperwork and another for the unit?! When I arrived at the first location to complete paperwork (as instructed on my confirmation paperwork), I was told “No you have to go to the other location “…which caused me to add additional mileage on the truck that I didn’t have too!!Nona B. | First Impressions
Would have liked the location to be closer to my home.Alan S.
El cliente no dejó un comentario.DAVID BRIAN G.
El cliente no dejó un comentario.Ted H.
El cliente no dejó un comentario.Peter G.
El cliente no dejó un comentario.Jorge G. | First Impressions
Was given a gate code to get through the gate that worked, but unit itself was locked and would not open upon arrival, with no direction or way of opening it. Not fun after driving across the state. Arrived after office hours because the U Haul truck given to me had a dead battery. Cancelled the storage space and found elsewhere to store my entire apartment belongings.Benjarong M. | First Impressions
El cliente no dejó un comentario.JUAN A. | Overall Experience
El cliente no dejó un comentario.Joseph R.
Whoever the two girls were in the front office were rude, unhelpful, picking fights and being just down right obnoxious to me and my boyfriend. We will never return to this U-Haul location.kelly b. | Overall Experience
El cliente no dejó un comentario.Sherlonda C. | First Impressions
El cliente no dejó un comentario.JORDANA E. | First Impressions
El cliente no dejó un comentario.JORDANA E.
El cliente no dejó un comentario.Donald A. | Overall Experience
El cliente no dejó un comentario.theresa z. | Overall Experience
No one their on SundaysClaudia R. | Overall Experience
2-3 visits we have seen homeless folks on site. Walking around, sleeping, etc. it was a hassle getting our wireless remote deposit back. Had to get customer service involved.Munuel F. | Overall Experience
El cliente no dejó un comentario.Laura W.
El cliente no dejó un comentario.Brooke C. | Online Move In
El cliente no dejó un comentario.ROBERT P. | First Impressions
El cliente no dejó un comentario.destiny e. | First Impressions
El cliente no dejó un comentario.Robert F. | Overall Experience
El cliente no dejó un comentario.John S.
I like the location and the staffCJ M. | First Impressions
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Chad G.
El cliente no dejó un comentario.Lowell D.
Booked a 10x10, but was told that one wasnt available....this issue is booking means nothing apparently. When I booked it, it was available. Now I am paying more for a larger unit, I didnt need a larger unit. I needed a 10x10. Is it really first come first serve? So you book as many as possible knowing that that size unit may not be available when a customer shows up at the location and the appointed time? Bait and switch? Not happy that I am paying more for a larger size that I didnt need. Of course you knew I had few choices when I show up with a truck to unload.James R. | First Impressions
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Wayne B. | Overall Experience
El cliente no dejó un comentario.Taryn C. | First Impressions
OK originally me and my crew were loving the U-Haul and the help that we were receiving (at FIRST). however, when we called to extend our truck for a second day we were told that we qualified for a month of free storage as well (awesome!) so we booked the storage unit for the first floor and then the next day when we go to drop off the truck we literally cannot access our storage unit whatsoever (through the website or ANYTHING????) and there is literally no help on the grounds and no help on the phones and of course the system happened to be down everywhere that day. then, U-Haul tells us that we can return a truck the next day free of charge and they would figure out our storage issue (again, awesome!) THEN, The next day the woman on the phone is telling us that she has no records of the storage unit we booked and has to book us another one. I ask if she has one on the first floor and she says yes. THEN, we are told later on, YET AGAIN, that records of our storage unit booked cannot be found AND WE HAVE TO BOOK IT AGAIN FOR A THIRS (THIRD!!!!!) TIME but now there is no available units on the 1st floor (and we have large furniture) and we have to LUG ALL OF OUR STUFF ONTO AN ELEVATOR TO THE SECOND FLOOR AND I HAVE ASTHMA. at this point I WISH I COULD GIVE ZERO STARS. LITERALLY THEE WORST CUSTOMER SERVICE IN HISTORY. Look elsewhere for your moving needs, I don't see uhaul being around much longer if this is their deranged idea of "Customer Service" the free storage turned out to be a MIGRAINE of issues that was way more trouble than it was worth & I would've told them to shove the "free storage" option if I knew that. the only ONLY sliver of okayness was the dude at the location we dropped everything off in was able to keep his cool when me and my boyfriend were rightfully angry about this atrocious experience.kelly b. | First Impressions
El cliente no dejó un comentario.Michael B. | Overall Experience
All greatJose G. | Overall Experience
El cliente no dejó un comentario.loretta s. | Overall Experience
El cliente no dejó un comentario.BIANCA D.
El cliente no dejó un comentario.PIERRE M. | First Impressions
Customer Service was extremely poor.ZAHRA J. | First Impressions
I was very disappointed. I had a 10x20 storage unit reserved. When I arrived to the office, I was told there were no 10x20 available, only 10x15. Unfortunately, we were in a position where we had to take what was offered and now are struggling as to what to do with our remaining storage because another unit will put us over budget. Extremely disappointed in that. It's a nice facility but not honoring a reservation looks really bad.Pauina P. | First Impressions
El cliente no dejó un comentario.CHARLES B. | Overall Experience
Unless you know the trick to getting into the driveway, it's easy to miss it.Tim H.
They were very friendly oh, and went out of their way to ensure an easy transition of not only unloading this truck but as well as returning the truck. It was a very nice experience.JEFFREY C.
Well the iceberg auto location after pre booking my truck two weeks in advance still didn't have equipment called your 66st n location and Peggy went out of her way to find me a van since for the third time in a row the vehicle I pre order is never there for meJames L.
I am giving an average on our experience mainly because of when we first arrived to UHaul Storage. We had a reservation for the unit but when we got there, no one was in the office, even though the hours posted said someone should have been there. After sitting on hold for 30 minutes, we ended up having to go to the UHaul rental place about 5 miles away to get the code and unit number for our storage. We were told that they did not have enough employees to staff the office on that Sunday. I told them if that was the case, then a sign should have been posted or I should have been contacted about it. It was quite annoying after driving with the trailer for 5 hours to find this to be the norm we were told. ¡Gracias!Sharon C. | Overall Experience
El cliente no dejó un comentario.Jane H. | Overall Experience
Brittany and Rico were very helpful and went above and beyond!Zach A. | Overall Experience
Park some of the rental vans inside the gated portion of the property. (no place for customers to park but handicap space.)THOMAS K.
Our only issue seemed there wasn't anyone in the office most of the time! Other than that it was great.Steven S. | Overall Experience
i always had god service from uhauljoseph s. | Online Move In
El cliente no dejó un comentario.Lance B.
Collection processes surely violate fair debt collection practices. Office would call multiple times day payment was due. Not past due. even though we had a history of timely payment. Many times just hang up and not leave messages. I complained about this at one point and asked manager to call me but that person never did.Leslie S. | Overall Experience
Had a bit of a hard time finding a taxi to get back to my new townhome 9 miles away from this drop-off location since there were no Uber drivers anywhere nearby who would come pick me up. Recommend this location find and work with a local Uber driver or private taxi company to set up some kind of an arrangement, perhaps with U-Hauls online system, so those like me who drop-off a one-way rental truck don't have to wait an hour for a ride back to their new home. Other than that inconvenience, the receptionist here (Liz) was very friendly and the drop-off experience was smooth and easy, and she sent me my closed out rental contract via e-mail within 30 minutes after checking my drop-off truck for damages (none), mileage, and fuel tank level. I was also real happy with my pick-up location service in Pinellas Park, FL 90 miles north.Edward M.
Nobody was there! I was supposed to drip off my truck at 8am and I waited 15 minutes before I just left the keys. Then I got a fuel charge! WE GOT THE TRUCK EMPTY SO WE RETURNED IT THAT WAY!James J.
When I arrived for my pick up the entry gate got damaged by another customer. I was having trouble with my reservation and despite the chaos outside the employees were incredibly patient with me and able to help me on my way. It was a quick pick up process and upon my return the gate repair was already completed!HOLLY ROSE M.
SuckedClaudia R. | First Impressions
El cliente no dejó un comentario.Iracema H. | Overall Experience
I was immediately impressed by the efficiency and helpfullness of Brittany, your employee assisting with my move in. Her reccomendations facilitated a smooth and uneventful storage experience. An extremely valuable asset to your business for people going through the stress of moving.PETER L. | First Impressions
Customer service was exemplary.Tammy M.
The Hand Truck in the back was laying on the floor and when I went to brake it rolled hitting the back door. I rented truck to return to east coast and never opened back door. It should be tied to the wall.Daniel G.
El cliente no dejó un comentario.Deborah T.
El cliente no dejó un comentario.Max B. | Overall Experience
El cliente no dejó un comentario.Robert G. | Overall Experience
El cliente no dejó un comentario.michael J.
The people here have done so much for me. From moving in to checking out has been a great experience and if I need storage in the future, this is the place I would go.Ava T. | Overall Experience
Great to work with. They have my future business.James S. | First Impressions
Very courteous service.loretta s. | First Impressions
El cliente no dejó un comentario.Phyllis B. | First Impressions
The guy at the desk was really nice & helpfulKiarra W. | First Impressions
El cliente no dejó un comentario.Phyllis B.
El cliente no dejó un comentario.amanda m. | First Impressions
I can't think of a think of a thing. Home delivery and pickup came to mind but with the location so near, it's certainly not important.Darryl S.
Las atenciones muy amables y sastifactoria y el ajente que nos atendio muy profecional, estoy muy sastifecho 👍👍 🌟🌟🌟🌟🌟Joel Q. | First Impressions
Both pick up site and return site were very nice and helpful. Pleasant experience!Steve E.
The girl who checked out the vehicle to us was very nice and professional, but the guy who checked the van back in was a rude, the if. Not only did he try to rip us off, he was rude and hateful. He told me I owed $98.00 and change. When I questioned the bill, he squwaked and became meaner. He snapped at me requesting my last name while checking his computer. How could he quote me the original price without my name. The discussion got worse once I challenged him, he even through the girl who checked us in, under the bus. When I told him what the girl said to me upon checking the vehicle out, he told me that she must have been being nice. What does that mean, that she is usually mean and unprofessional like him? Not only did this jerk try to rip me off charging me 98 dollars rather than the 68 that I owed, he ruined my mood first thing in the morning. I was his first customer of the day. I feel sorry for anyone who had the misfortune of encountering this guy after me. I will never go back to this store/location, ever! You are only as good as your employeesJimari H.
Contactless pickup was not working due to the UHaul website going down briefly, but since the office was closed I was not able to get immediate help. I also had things missing from my order, but had no issue in refunding them once I returned and the office was reopened.Holly Rose M.
El cliente no dejó un comentario.Bradey B.
Final price was 3x what was expected. Over pricing should be better explained to seniors.Mary Ellen D.
El cliente no dejó un comentario.Elanie d. | First Impressions
The clerk did not follow instruction I have collission and c card ins instead and I got charged $10.00 cdw I expect a credit I rent twice A month from locations around park blvdHector V.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Gregory G.
El cliente no dejó un comentario.Berton C.
El cliente no dejó un comentario.Edward B. | First Impressions
Thanks for your helpEdward B.
Richard assisted me with the whole process. Appreciated his help greatly!!Jaime T.
El cliente no dejó un comentario.NICHOLAS C.
The truck was in poor physical condition and poor mechanical condition. Drove poorly and battery light was on. When I returned the truck the person there informed me it was scheduled to go out for maintenance that day.Candice S.
Brittany was most helpful!Stephen C.
The self check in needs to be faster! The lady kept giving me problems with my check in and it took almost 30 mins just to check in, it would've took less time to actually see a person and get checked in rather than use my phonejames R.
No commentJose G. | First Impressions
Why is it not 24 hour access? Especially with the pandemic and allKaleb L. | First Impressions
Richard was very helpful making in my moving and storage process better. Thanks Richard!!BRENDA B.
El cliente no dejó un comentario.Diana B.
El cliente no dejó un comentario.Mirsad M.
Great customer service. Very efficient and friendly . Truck signals and electrical was shorting out causing hazard while in traffic .Justin L.
El cliente no dejó un comentario.Ruth F.
El cliente no dejó un comentario.Mary F.
No one was at the site when we were scheduled to pick up the vehicle. Called the 800 # at the site and put on hold for about 20 minutes. Had to leave without the vehicle and return later when someone was there. It was definitely an inconvenience for us.Kathryn B.
I was told at arrival truck was double booked. Had to wait 45 minutes for truck that was dropped off to be given to me. Per oderea dolly and there were none available. Large piece of gass was broken in back of truck from prior renter that I cleaned up. Dropped off truck and internet was down. I still have not been credited my deposit.Lisa S.
The gentleman running the show was short and condescending. Also put a dent in the back of my truck attaching the uhual. NEVER APOLOGIZED. And did not offer any restitution for the dent. Poor service. Second time having a horrible experience in the pinellas county area!Kristyn L.
El cliente no dejó un comentario.David H.
The staff went above and beyond to help make my moving experience the best it could be. I wish tjere was a 10 star rating!!!april w. | First Impressions
Delightful and helpful staff. Highly.reccomendapril W.
Best location. Very helpful staffJesus G.
Richard was super helpful which allowed me to get my furniture from store.Donna H.
El cliente no dejó un comentario.john d. | First Impressions
El cliente no dejó un comentario.Joseph G.
El cliente no dejó un comentario.Holly M. | Online Move In
It's annoying that the mats and dolly take up space in the truck when we did not request them.Todd G.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Melissa G.
El cliente no dejó un comentario.Jill B.
We are very pleased with our first time ever using storage. Very clean and convientent. friendly staff. very well lit.James D. | First Impressions
El cliente no dejó un comentario.Jesus G.
El cliente no dejó un comentario.Marlene C.
El cliente no dejó un comentario.kenneth C.
El cliente no dejó un comentario.Matthew M.
I had an overall pleasant experience with U-Box during my cross-country move. Initial loading and final unloading for a single box were great. Unfortunately, my U-Box arrived 10 days late due to a box mix-up, but I was well-compensated for the long delay, which I thought was very fair. I would recommend their services.Zachary Z.
The woman who did the transaction was abrupt and sharp, almost rude. She was not wearing a mask and sneezed on my credit card and drivers license. She never smiled or made me feel as though I mattered as a customer. She needs to learn some people skills, patience and politeness. She should not be dealing with customers. She is giving your business a bad name. My positive review is mostly based on my experience as a storage customer.Barbara P.
Nothing, it was all good.Thomas M.
You were awesome, Paul was so helpful I even got a month storage for free. Keep doing what you are doing, awesome jobðŸ˜ŠðŸ˜ŠDiane F.
El cliente no dejó un comentario.Somienne B.
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.Elizabeth D.
El cliente no dejó un comentario.Katherine T.
El cliente no dejó un comentario.Roy S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.annette P.
El cliente no dejó un comentario.JOAN P.
El cliente no dejó un comentario.Don H.
Lot too small. Angila was super sweet and super helpful!Courtney D.
I DEFINITELY will recommend this location for U-haul rental...Cherish W.
Paul was great to work with. However, the booking agent referred me to the wrong location. There was one, with availability, much closer to my house.VANESSA M.
Alice was friendly, efficient and has a great personally. Definitely keep her around or give her a promotion!Jeffrey H.
Self service system could be a bit more efficient, but otherwise fine. The Pinellas Park location was well maintained and very friendly staffEric C.
El cliente no dejó un comentario.Charlotte T.
I have nothing but good comments for this U-Haul rental store. They worked with me while I was in a rehab center due to a stroke. They allowed my daughter, her friend and my ex-fiance to pick up the truck even though I wasn't there to give them my credit card for payment(they did it over the phone). The rental agents were very nice and thoughtful and the rental prices were very reasonable. I would recommend them to anybody.Dean L.
El cliente no dejó un comentario.HOLLY B.
I rented a truck to move my family. When I returned the truck. U-haul made a mistake and process $500.00 from my account. I call them right away about this they said don't worry it's only pending they won't process the charge. Well they were wrong it went thought. Now I have to wait 5 business days to receive my money back..Allison G.
I tried your online checkin and checkout. Unfortunately both were cumbersome intrusive without notification that the need to call alternate contacts was required. And responsiveness of the process was terrible. As well when returning the truck I had to complete the process on your employees device. As mine would not complete the process took almost 2 hrs. I will never use the online system again.John D.
El cliente no dejó un comentario.anita D.
Office staff very friendly & Helpful.Clean well maintained units & grounds. Plenty of flat bed carts to help move personal itemsKerri B. | First Impressions
The lady at this store was very nice and knowledgeable. Was in and out, with out a reservation!!! ¡Gracias!Darrell L. | First Impressions
Helpful and pleasant servicejennifer J. | First Impressions
Great experience no issues, everyone very friendly & efficientmiranda a. | First Impressions
Had no problemsector r. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!