They place I rented from was awful and the truck was in poor condition. The rental facility. Sunset Market place was dirty.
Joel R. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Pinellas Park
Testimonials From Recent Customers
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All my expensive personal belongings were stolen I went to the office for help and they didn't care at all they had a bad attitude towards me no compassion… Shanann just keeped eating her food while talking to me then she called her boyfriend and was talking to him while she was walking to my storage unit to take pictures as evidence. I asked her if she could call him back and then she got mad. I asked to talk to Ebony Clark the general manager and she was real snappy and rude over the phone when I asked a question she would say what part of the sentence don't you understand! I've been at that storage place in Pinellas Park for 20 years I was a good customer and they treated me terrible!
DAVID V. | Overall ExperienceHello, the person working at this facility is awesome! She deserves a raise!
John B. | Overall ExperienceOne word sums it up. Impressive!!!
Lakeith A. | First ImpressionsVery helpful friendly staff!
Deanna M. | Overall ExperienceGreat experience. Wonderful staff.
John C. | First ImpressionsThey were all wonderful in helping me with my situation, they handled it with great care and compassion and I left feeling a little bit lighter.
tracy c. | First ImpressionsI reserved my unit online and went to the office to complete the order. Shannon was super helpful and friendly during a stressful time. The entire property is clean and signage is excellent. One suggestion - keep the bathroom unlocked during access hours.
Judith T. | First ImpressionsThe general manager was deceptive and rude. Hanging up on your customers and refusing to answer basic questions is not a good way to retain customers. Would never do business here again!
Francine H. | Overall ExperienceEbony at the 9th St. location helped me solve a charge that shouldn't have been accessed. Girls at Park location very helpful in person and on phone. Both men at Melrose, Roanoke Va. very helpful. This was a bad situation-family death. Thanks for helpfulness.
Angela W. | Overall ExperienceEasy breezy check in process, thank you UHaul! :)
TIFFANY P. | First ImpressionsWe reserved a 10x10 drive up unit. When we went to the customer service office to sign the paperwork, we were told "I cannot do that, you'll have to come back tomorrow." When we came back the next day we were basically told the same thing and then handed a card to call Ebony. Ebony was very nice and did her best to help us out, but there were apparently no units available of the option we reserved about 2-4 weeks prior and were only able to get another unit that didn't fit our needs as well and costs an additional $20/month. Not Ebony's fault, but a really poor experience after moving and having no choice but to pay more, etc
MICHELLE C. | First ImpressionsWe attempted a couple of times to do online check-in. Got to the part of taking pics of driver's license and it would not download it. The next day, the day of move-in, no U-Haul employee was on-site when we arrived to move in. The office was locked. We called the number on the office door and was on hold for 20 minutes. After several attempts to do online move-in, I was finally able to check in and gain access. Very frustrating.
Tammii S. | Online Move InGreat experience with no problems whatsoever! Gracias.
Tammy G. | Overall ExperienceBad customer service
Kenneth O.¡Gracias!
FAITH G. | Overall ExperienceThe online check in was easy, the carts and elevator were extremely helpful. My only concern was a man wondering around in the storage unit. It seemed as if he lived there.
Glenda S. | Online Move InAt first customer service gave me the run around when it came to locating the U-Haul truck size I needed. When I arrived to the location they didn't have the right sized truck and the desk agent informed me I did not have a reservation so all of this put me three hrs behind schedule. After finally getting into the right truck size (at another location) they gave me a wobbly UHaul where the back end swerved if you drove close to 40mph. I almost swiped two vehicles. Overall I got my moving done but this experience was a major headache.
Robert p. | First ImpressionsThere was no dash lights, no rear shock, im use to drive fire engine
Donald J.Used UHaul storage for about 1.5 years and price increased two times. Never complained but when we were moving out I saw damage. Water leaked in unit, damaged a lot of furniture and other personal stuff. Paid extra for climate controlled unit and it didn't feel too much different from outside temperatures. Tried checking out of unit but sign on door said to go to another location. No point of checking out at a different store front so I tried calling the other location about five times. Eventually, after being on hold a customer service rep would answer. Service was below standard to terrible. Got passed around from agent to agent and on hold off and on for over an hour. Finally, about the 4th or 5th agent said he had a solution and I could checkout online. Would have been helpful if the first person could have given me that information. I don't plan on using this location or a storage unit from uHaul again.
Kalee M. | Overall ExperienceReserved this ahead and got a call a day before the move; stating that there was no equipment at the location I needed. I do not have a vehicle of my own and I'm moving solo. So, the location had to be changed. They didn't have the van I requested. So, I had to make do with the 10 foot truck. They also didn't have the dolly I requested. So, I had to lug heavy items up and down stairs with a heavier appliance dolly. The best part of this experience was the lovely lady behind the counter who did everything she could to make my move a possibility. Not only does moving make me nervous but handling things that don't belong to me, sets me on edge as well; not to mention, driving a big vehicle where I can't look through a rear view mirror. She was the shining moment of this experience and gave me a big sigh of relief, when she walked me through everything I needed to know. Five stars to her! She deserves a raise!
Rebecca J.Everything was excellent just moved out of state
joseph s. | Overall ExperienceI was going by through hard times and U-Haul helped me trmemdously
charles u. | Overall ExperienceBest staff at any self storage I've ever been to. I recommend this facility to everyone.
Kenneth S. | First ImpressionsThere was some problems with my unit size that was set for Me in Detroit but Ebony fixed everything and had us ready to move in a unit it was $75 more then what I was told but we had to return the uhaul so thank you Ebony for all your Help ....
Israel P. | First ImpressionsI got there at 330pm and they gave me the wrong locker. Also the office hours stay until 5pm nobody was there at 330!!! I had to wait until 5 for somebody to come back to the office to then give me another locker which was bigger and charge me an additional 30 dollars for a 10x15 when I only needed a 10x10 room!
Rob W. | First ImpressionsThe staff was very nice and friendly. She did everything by herself, from check in to check out. She even helped with the equipment. Judith and Tom Cody Vicksburg, MS to Florida.
Thomas C. | First ImpressionsI forgot her name but the girl with the glasses who helped me (she's a veteran) was amazing! She answered all my questions and explained how the auto transport worked / what I needed to do. She was very patient and went above and beyond.
Vincente A.I'm sorry it turned out to be very very confusing at times and people were doing what they wanted to do and not what we needed to do. I'm sorry we irritated the people working. We need help and it didn't matter. First time user!!!!
LYNDA L.Very disappointed, one year to have my storage space repaired was not done mold started to grow in the units and all of my clothes. I spoke to three different managers and nothing was done to assist me the customer. I will never recommend do U-Haul storage for anyone..
WAYNE H. | Overall ExperienceVery nice employees and professional
Condria B. | First ImpressionsA lady named Ebony was working when I picked up the truck. When I called Uhaul to rent the truck was told this location was unmanned & would need to use my phone, get a code to open lock box, but thank goodness Ebony was there or I would still be sitting there trying to figure out how to get the key! All the Uhaul agents I dealt with were very helpful & knowledge!!
Wanda W.Workers were not even at the office Got the keys at the lock box but the truck was not even there Terrible experience never again
Nicholas G.When I initially requested the unit, your staff was able to assist me very well and provided the information I needed to know. I had the unit since 2008 and appreciated the service I received. I also rented a U-Haul to move my belongings and the process was excellent. Thank you U-Haul
MAGDALENE C. | Overall ExperienceFast and eficiente.
TERESA T. | First ImpressionsGreat facility. I will use again
louis c. | Overall ExperienceCustomer service is excellent! I had storage for 8 months and everyone was very nice and helpful!
Phyllis B. | Overall Experiencethis was first time i used mobile checkout - it worked but it did take a fair amount of time to checkout. Even though i pre-prepared well in advance, at one point the app asked me for some surprise information that wasn't included in the orientation/ pre-checkout instructions so it wasted a lot of time for me to get that info. Better pre-checkout instructions would be helpful, but overall the process did work and i was able to checkout the equipment earlier than the store hours.
James S.Closed and hour early. I requested to have someone assist me when picking up the truck but because they closed early I was left outside in the rain trying to figure out the online way to obtain the key from the box and have to do a walk around the truck before hand in the rain.
Marcelino F.Could not find my reservation
David H. | First ImpressionsThey don't answer the phone at all … they tell you to call if you have a issue n never answered ALL WEEKEND
Kim I.Your customer service sucks, 49 minute wait times, no good answers once we finally got through. Ridiculous! Stores seemed understaffed, waited in line for over an hour, didn't have truck ready until 8 hours after reservation. Had to reschedule laborers and had to get someone come back to the store to pick me up.
Gregg D. | First Impressionsvery helpful...waited for us to arrive to pick up trailer
Michelle K.The unit was perfect - easy access and I was in/out a lot over the past few years. It's unfortunate the ingress/egress is so challenging due to the one driveway and high traffic area. Really had to plan the approach with traffic flow. Bathroom was appreciated, but quite gross and messy at times. Never saw staff much when there - door was often locked, including during what I thought to be normal business hours, but really wasn't paying much attention - just noticed when people were trying to access from outside of the gate. I enjoyed my time there. If I hadn't moved, I would still be a client.
sylvia a. | Overall ExperienceShanon is an absolute doll and was so friendly and helpful, when our day was completely stressful she made us feel alit better and so comfortable leaving our stuff in your care. Thank you for a great experience The Gillens
Mark G. | First ImpressionsNever had any problems
Ryan B. | Overall ExperienceBrittany was very friendly, effecient and professional.
Tom L. | First ImpressionsMade a reservation for a truck and a storage unit and I needed a 5x5x10 and I received a 5x5x5. I told the woman on the phone I was storing a studio apartment. The facility didn't have any units available so I had to find something else.
Shakira H. | Overall ExperienceIt was probably my own fault that the climate controlled storage wasn't available by the time I arrived from GA. I had two days of delays and upon arrival, I was only offered outside storage. As I say, it was probably because of my delay, and the inside storage was given to someone else. If it .. wasn't my fault .. that I did not get the inside storage, I'd like to know, please. T.y., Dennis Stephens 727-768-6705 dennis.stephens.ds@gmail.com
Dennis S. | Overall ExperienceWas no light by my storage it was burned out and didn't replace it was hard to see
mary f. | Overall ExperiencePinellas park Uhaul is a rip off. I rented a truck from there yesterday, and the same gas that was in the truck at pick up was returned that way! I was charged for gas that I didn't even use. I want my money refunded
Iosha W.The 15' foot truck that was provided, while clean and handled well, had a mildew smell in the cabin that lingered the entire duration of the rental. I tried wiping down all surfaces and even sprayed febreze, but the smell came back.
michael E.Do not allow a customer to reserve a U-Haul outside of normal business hours.
Andrew S.I was given two different locations that I had to visit, one for paperwork and another for the unit?! When I arrived at the first location to complete paperwork (as instructed on my confirmation paperwork), I was told “No you have to go to the other location “…which caused me to add additional mileage on the truck that I didn’t have too!!
Nona B. | First ImpressionsWould have liked the location to be closer to my home.
Alan S.Was given a gate code to get through the gate that worked, but unit itself was locked and would not open upon arrival, with no direction or way of opening it. Not fun after driving across the state. Arrived after office hours because the U Haul truck given to me had a dead battery. Cancelled the storage space and found elsewhere to store my entire apartment belongings.
Benjarong M. | First ImpressionsWhoever the two girls were in the front office were rude, unhelpful, picking fights and being just down right obnoxious to me and my boyfriend. We will never return to this U-Haul location.
kelly b. | Overall ExperienceNo one their on Sundays
Claudia R. | Overall Experience2-3 visits we have seen homeless folks on site. Walking around, sleeping, etc. it was a hassle getting our wireless remote deposit back. Had to get customer service involved.
Munuel F. | Overall ExperienceI like the location and the staff
CJ M. | First ImpressionsBooked a 10x10, but was told that one wasnt available....this issue is booking means nothing apparently. When I booked it, it was available. Now I am paying more for a larger unit, I didnt need a larger unit. I needed a 10x10. Is it really first come first serve? So you book as many as possible knowing that that size unit may not be available when a customer shows up at the location and the appointed time? Bait and switch? Not happy that I am paying more for a larger size that I didnt need. Of course you knew I had few choices when I show up with a truck to unload.
James R. | First ImpressionsOK originally me and my crew were loving the U-Haul and the help that we were receiving (at FIRST). however, when we called to extend our truck for a second day we were told that we qualified for a month of free storage as well (awesome!) so we booked the storage unit for the first floor and then the next day when we go to drop off the truck we literally cannot access our storage unit whatsoever (through the website or ANYTHING????) and there is literally no help on the grounds and no help on the phones and of course the system happened to be down everywhere that day. then, U-Haul tells us that we can return a truck the next day free of charge and they would figure out our storage issue (again, awesome!) THEN, The next day the woman on the phone is telling us that she has no records of the storage unit we booked and has to book us another one. I ask if she has one on the first floor and she says yes. THEN, we are told later on, YET AGAIN, that records of our storage unit booked cannot be found AND WE HAVE TO BOOK IT AGAIN FOR A THIRS (THIRD!!!!!) TIME but now there is no available units on the 1st floor (and we have large furniture) and we have to LUG ALL OF OUR STUFF ONTO AN ELEVATOR TO THE SECOND FLOOR AND I HAVE ASTHMA. at this point I WISH I COULD GIVE ZERO STARS. LITERALLY THEE WORST CUSTOMER SERVICE IN HISTORY. Look elsewhere for your moving needs, I don't see uhaul being around much longer if this is their deranged idea of "Customer Service" the free storage turned out to be a MIGRAINE of issues that was way more trouble than it was worth & I would've told them to shove the "free storage" option if I knew that. the only ONLY sliver of okayness was the dude at the location we dropped everything off in was able to keep his cool when me and my boyfriend were rightfully angry about this atrocious experience.
kelly b. | First ImpressionsAll great
Jose G. | Overall ExperienceCustomer Service was extremely poor.
ZAHRA J. | First ImpressionsI was very disappointed. I had a 10x20 storage unit reserved. When I arrived to the office, I was told there were no 10x20 available, only 10x15. Unfortunately, we were in a position where we had to take what was offered and now are struggling as to what to do with our remaining storage because another unit will put us over budget. Extremely disappointed in that. It's a nice facility but not honoring a reservation looks really bad.
Pauina P. | First ImpressionsUnless you know the trick to getting into the driveway, it's easy to miss it.
Tim H.They were very friendly oh, and went out of their way to ensure an easy transition of not only unloading this truck but as well as returning the truck. It was a very nice experience.
JEFFREY C.Well the iceberg auto location after pre booking my truck two weeks in advance still didn't have equipment called your 66st n location and Peggy went out of her way to find me a van since for the third time in a row the vehicle I pre order is never there for me
James L.I am giving an average on our experience mainly because of when we first arrived to UHaul Storage. We had a reservation for the unit but when we got there, no one was in the office, even though the hours posted said someone should have been there. After sitting on hold for 30 minutes, we ended up having to go to the UHaul rental place about 5 miles away to get the code and unit number for our storage. We were told that they did not have enough employees to staff the office on that Sunday. I told them if that was the case, then a sign should have been posted or I should have been contacted about it. It was quite annoying after driving with the trailer for 5 hours to find this to be the norm we were told. ¡Gracias!
Sharon C. | Overall ExperienceBrittany and Rico were very helpful and went above and beyond!
Zach A. | Overall ExperiencePark some of the rental vans inside the gated portion of the property. (no place for customers to park but handicap space.)
THOMAS K.Our only issue seemed there wasn't anyone in the office most of the time! Other than that it was great.
Steven S. | Overall Experiencei always had god service from uhaul
joseph s. | Online Move InCollection processes surely violate fair debt collection practices. Office would call multiple times day payment was due. Not past due. even though we had a history of timely payment. Many times just hang up and not leave messages. I complained about this at one point and asked manager to call me but that person never did.
Leslie S. | Overall ExperienceHad a bit of a hard time finding a taxi to get back to my new townhome 9 miles away from this drop-off location since there were no Uber drivers anywhere nearby who would come pick me up. Recommend this location find and work with a local Uber driver or private taxi company to set up some kind of an arrangement, perhaps with U-Hauls online system, so those like me who drop-off a one-way rental truck don't have to wait an hour for a ride back to their new home. Other than that inconvenience, the receptionist here (Liz) was very friendly and the drop-off experience was smooth and easy, and she sent me my closed out rental contract via e-mail within 30 minutes after checking my drop-off truck for damages (none), mileage, and fuel tank level. I was also real happy with my pick-up location service in Pinellas Park, FL 90 miles north.
Edward M.Nobody was there! I was supposed to drip off my truck at 8am and I waited 15 minutes before I just left the keys. Then I got a fuel charge! WE GOT THE TRUCK EMPTY SO WE RETURNED IT THAT WAY!
James J.When I arrived for my pick up the entry gate got damaged by another customer. I was having trouble with my reservation and despite the chaos outside the employees were incredibly patient with me and able to help me on my way. It was a quick pick up process and upon my return the gate repair was already completed!
HOLLY ROSE M.Sucked
Claudia R. | First ImpressionsI was immediately impressed by the efficiency and helpfullness of Brittany, your employee assisting with my move in. Her reccomendations facilitated a smooth and uneventful storage experience. An extremely valuable asset to your business for people going through the stress of moving.
PETER L. | First ImpressionsCustomer service was exemplary.
Tammy M.The Hand Truck in the back was laying on the floor and when I went to brake it rolled hitting the back door. I rented truck to return to east coast and never opened back door. It should be tied to the wall.
Daniel G.n/a
Donald S.The people here have done so much for me. From moving in to checking out has been a great experience and if I need storage in the future, this is the place I would go.
Ava T. | Overall ExperienceGreat to work with. They have my future business.
James S. | First ImpressionsVery courteous service.
loretta s. | First ImpressionsThe guy at the desk was really nice & helpful
Kiarra W. | First ImpressionsI can't think of a think of a thing. Home delivery and pickup came to mind but with the location so near, it's certainly not important.
Darryl S.Las atenciones muy amables y sastifactoria y el ajente que nos atendio muy profecional, estoy muy sastifecho 👍👍 🌟🌟🌟🌟🌟
Joel Q. | First ImpressionsGreat people at this location. Clean unit with easy access. Se los recomiendo a todos.
BRENDA B. | Overall ExperienceBoth pick up site and return site were very nice and helpful. Pleasant experience!
Steve E.The girl who checked out the vehicle to us was very nice and professional, but the guy who checked the van back in was a rude, the if. Not only did he try to rip us off, he was rude and hateful. He told me I owed $98.00 and change. When I questioned the bill, he squwaked and became meaner. He snapped at me requesting my last name while checking his computer. How could he quote me the original price without my name. The discussion got worse once I challenged him, he even through the girl who checked us in, under the bus. When I told him what the girl said to me upon checking the vehicle out, he told me that she must have been being nice. What does that mean, that she is usually mean and unprofessional like him? Not only did this jerk try to rip me off charging me 98 dollars rather than the 68 that I owed, he ruined my mood first thing in the morning. I was his first customer of the day. I feel sorry for anyone who had the misfortune of encountering this guy after me. I will never go back to this store/location, ever! You are only as good as your employees
Jimari H.Contactless pickup was not working due to the UHaul website going down briefly, but since the office was closed I was not able to get immediate help. I also had things missing from my order, but had no issue in refunding them once I returned and the office was reopened.
Holly Rose M.Final price was 3x what was expected. Over pricing should be better explained to seniors.
Mary Ellen D.Thanks I will recommend to families and friends and colleagues
maxine c. | Overall ExperienceThe clerk did not follow instruction I have collission and c card ins instead and I got charged $10.00 cdw I expect a credit I rent twice A month from locations around park blvd
Hector V.Local Pinellas Park people were great! I had issues with trying to cancel my space via telephone. On Thursday 12/24/20 I spoke to a girl (did not get her name) and canceled of space as we no longer needed it. She was helpful and said that the space was canceled and we did not need to do anything else. Unfortunately on 12/27/20 I got a charge for the upcoming month on my CC as it was setup on autopay. I called on 12/27/20 and spoke to a very rude lady who said we could not cancel over the phone and had to do this in person. She was nasty and we hung up on her! I did get everything taken care of in person with Richard (local Pinellas Park) and he was great! Your telephone service needs help as this was not a good experience at all.
Keith H. | Overall ExperiencePrice was twice the cost of all the ones around them.
De wayne B. | Overall ExperienceThe staff was professional courteous and very helpful. I got a unit the day I requested one it was easy access and very clean. I'm grateful for the service and for the dependable care my belongings and my storage needs received. I highly recommend the storage facility.
Phyllis H. | Overall ExperienceThanks for your help
Edward B.Richard assisted me with the whole process. Appreciated his help greatly!!
Jaime T.The truck was in poor physical condition and poor mechanical condition. Drove poorly and battery light was on. When I returned the truck the person there informed me it was scheduled to go out for maintenance that day.
Candice S.Brittany was most helpful!
Stephen C.The self check in needs to be faster! The lady kept giving me problems with my check in and it took almost 30 mins just to check in, it would've took less time to actually see a person and get checked in rather than use my phone
james R.No comment
Jose G. | First ImpressionsWhy is it not 24 hour access? Especially with the pandemic and all
Kaleb L. | First ImpressionsRichard was very helpful making in my moving and storage process better. Thanks Richard!!
BRENDA B.Great customer service. Very efficient and friendly . Truck signals and electrical was shorting out causing hazard while in traffic .
Justin L.No one was at the site when we were scheduled to pick up the vehicle. Called the 800 # at the site and put on hold for about 20 minutes. Had to leave without the vehicle and return later when someone was there. It was definitely an inconvenience for us.
Kathryn B.I was told at arrival truck was double booked. Had to wait 45 minutes for truck that was dropped off to be given to me. Per oderea dolly and there were none available. Large piece of gass was broken in back of truck from prior renter that I cleaned up. Dropped off truck and internet was down. I still have not been credited my deposit.
Lisa S.The gentleman running the show was short and condescending. Also put a dent in the back of my truck attaching the uhual. NEVER APOLOGIZED. And did not offer any restitution for the dent. Poor service. Second time having a horrible experience in the pinellas county area!
Kristyn L.The staff went above and beyond to help make my moving experience the best it could be. I wish tjere was a 10 star rating!!!
april w. | First ImpressionsDelightful and helpful staff. Highly.reccomend
april W.Best location. Very helpful staff
Jesus G.Richard was super helpful which allowed me to get my furniture from store.
Donna H.Great place to use for storage
sonia c. | Overall ExperienceIt's annoying that the mats and dolly take up space in the truck when we did not request them.
Todd G.