Customer Reviews for U-Haul Moving & Storage of Pinellas Park

Clasificación:

5.0

i always had god service from uhaul

Clasificación:

3.0

Collection processes surely violate fair debt collection practices. Office would call multiple times day payment was due. Not past due. even though we had a history of timely payment. Many times just hang up and not leave messages. I complained about this at one point and asked manager to call me but that person never did.

Clasificación:

4.0

Had a bit of a hard time finding a taxi to get back to my new townhome 9 miles away from this drop-off location since there were no Uber drivers anywhere nearby who would come pick me up. Recommend this location find and work with a local Uber driver or private taxi company to set up some kind of an arrangement, perhaps with U-Hauls online system, so those like me who drop-off a one-way rental truck don't have to wait an hour for a ride back to their new home. Other than that inconvenience, the receptionist here (Liz) was very friendly and the drop-off experience was smooth and easy, and she sent me my closed out rental contract via e-mail within 30 minutes after checking my drop-off truck for damages (none), mileage, and fuel tank level. I was also real happy with my pick-up location service in Pinellas Park, FL 90 miles north.

Clasificación:

1.0

Nobody was there! I was supposed to drip off my truck at 8am and I waited 15 minutes before I just left the keys. Then I got a fuel charge! WE GOT THE TRUCK EMPTY SO WE RETURNED IT THAT WAY!

Clasificación:

4.0

When I arrived for my pick up the entry gate got damaged by another customer. I was having trouble with my reservation and despite the chaos outside the employees were incredibly patient with me and able to help me on my way. It was a quick pick up process and upon my return the gate repair was already completed!

Clasificación:

2.0

Sucked

Clasificación:

5.0

I was immediately impressed by the efficiency and helpfullness of Brittany, your employee assisting with my move in. Her reccomendations facilitated a smooth and uneventful storage experience. An extremely valuable asset to your business for people going through the stress of moving.

Clasificación:

5.0

Customer service was exemplary.

Clasificación:

5.0

The Hand Truck in the back was laying on the floor and when I went to brake it rolled hitting the back door. I rented truck to return to east coast and never opened back door. It should be tied to the wall.

Clasificación:

5.0

n/a

Clasificación:

5.0

The people here have done so much for me. From moving in to checking out has been a great experience and if I need storage in the future, this is the place I would go.

Clasificación:

5.0

Great to work with. They have my future business.

Clasificación:

5.0

Very courteous service.

Clasificación:

5.0

The guy at the desk was really nice & helpful

Clasificación:

5.0

I can't think of a think of a thing. Home delivery and pickup came to mind but with the location so near, it's certainly not important.

Clasificación:

5.0

Las atenciones muy amables y sastifactoria y el ajente que nos atendio muy profecional, estoy muy sastifecho 👍👍 🌟🌟🌟🌟🌟

Clasificación:

5.0

Great people at this location. Clean unit with easy access. Se los recomiendo a todos.

Clasificación:

5.0

Both pick up site and return site were very nice and helpful. Pleasant experience!

Clasificación:

3.0

The girl who checked out the vehicle to us was very nice and professional, but the guy who checked the van back in was a rude, the if. Not only did he try to rip us off, he was rude and hateful. He told me I owed $98.00 and change. When I questioned the bill, he squwaked and became meaner. He snapped at me requesting my last name while checking his computer. How could he quote me the original price without my name. The discussion got worse once I challenged him, he even through the girl who checked us in, under the bus. When I told him what the girl said to me upon checking the vehicle out, he told me that she must have been being nice. What does that mean, that she is usually mean and unprofessional like him? Not only did this jerk try to rip me off charging me 98 dollars rather than the 68 that I owed, he ruined my mood first thing in the morning. I was his first customer of the day. I feel sorry for anyone who had the misfortune of encountering this guy after me. I will never go back to this store/location, ever! You are only as good as your employees

Clasificación:

3.0

Contactless pickup was not working due to the UHaul website going down briefly, but since the office was closed I was not able to get immediate help. I also had things missing from my order, but had no issue in refunding them once I returned and the office was reopened.

Clasificación:

4.0

Final price was 3x what was expected. Over pricing should be better explained to seniors.

Clasificación:

5.0

Thanks I will recommend to families and friends and colleagues

Clasificación:

5.0

The clerk did not follow instruction I have collission and c card ins instead and I got charged $10.00 cdw I expect a credit I rent twice A month from locations around park blvd

Clasificación:

3.0

Local Pinellas Park people were great! I had issues with trying to cancel my space via telephone. On Thursday 12/24/20 I spoke to a girl (did not get her name) and canceled of space as we no longer needed it. She was helpful and said that the space was canceled and we did not need to do anything else. Unfortunately on 12/27/20 I got a charge for the upcoming month on my CC as it was setup on autopay. I called on 12/27/20 and spoke to a very rude lady who said we could not cancel over the phone and had to do this in person. She was nasty and we hung up on her! I did get everything taken care of in person with Richard (local Pinellas Park) and he was great! Your telephone service needs help as this was not a good experience at all.

Clasificación:

4.0

Price was twice the cost of all the ones around them.

Clasificación:

5.0

The staff was professional courteous and very helpful. I got a unit the day I requested one it was easy access and very clean. I'm grateful for the service and for the dependable care my belongings and my storage needs received. I highly recommend the storage facility.

Clasificación:

5.0

Thanks for your help

Clasificación:

5.0

Richard assisted me with the whole process. Appreciated his help greatly!!

Clasificación:

3.0

The truck was in poor physical condition and poor mechanical condition. Drove poorly and battery light was on. When I returned the truck the person there informed me it was scheduled to go out for maintenance that day.

Clasificación:

5.0

Brittany was most helpful!

Clasificación:

3.0

The self check in needs to be faster! The lady kept giving me problems with my check in and it took almost 30 mins just to check in, it would've took less time to actually see a person and get checked in rather than use my phone

Clasificación:

4.0

No comment

Clasificación:

5.0

Why is it not 24 hour access? Especially with the pandemic and all

Clasificación:

5.0

Richard was very helpful making in my moving and storage process better. Thanks Richard!!

Clasificación:

4.0

Great customer service. Very efficient and friendly . Truck signals and electrical was shorting out causing hazard while in traffic .

Clasificación:

2.0

No one was at the site when we were scheduled to pick up the vehicle. Called the 800 # at the site and put on hold for about 20 minutes. Had to leave without the vehicle and return later when someone was there. It was definitely an inconvenience for us.

Clasificación:

2.0

I was told at arrival truck was double booked. Had to wait 45 minutes for truck that was dropped off to be given to me. Per oderea dolly and there were none available. Large piece of gass was broken in back of truck from prior renter that I cleaned up. Dropped off truck and internet was down. I still have not been credited my deposit.

Clasificación:

1.0

The gentleman running the show was short and condescending. Also put a dent in the back of my truck attaching the uhual. NEVER APOLOGIZED. And did not offer any restitution for the dent. Poor service. Second time having a horrible experience in the pinellas county area!

Clasificación:

5.0

The staff went above and beyond to help make my moving experience the best it could be. I wish tjere was a 10 star rating!!!

Clasificación:

5.0

Delightful and helpful staff. Highly.reccomend

Clasificación:

5.0

Best location. Very helpful staff

Clasificación:

5.0

Richard was super helpful which allowed me to get my furniture from store.

Clasificación:

5.0

Great place to use for storage

Clasificación:

4.0

It's annoying that the mats and dolly take up space in the truck when we did not request them.

Clasificación:

3.0

The facility is convenient access to my home. However when I scheduled my climate controlled unit I was unaware of it's location on second floor, my disability inhibitors my ability to be able to accept that location. I went to the management to change the location and was made to feel as a burden. I accepted the disposition of the employee and rented a floor unit with climate control, asked if this unit would be put on auto pay, I was assured that it was indeed on auto pay. Fast forward to a month later, I get three emails reminding me of my rent on two units, however I have one unit. I call the Uhaul rental but get the hotline, the lady assured me it would be taken care of but unfortunately days later, after oral surgery I might add, I'm called to pay for two units. I attempt to explain the situation yet again, the lady is absolutely helpful and pleasant I was able to pay for one unit and was assured the extra unit will be discontinued. I think if the employee that first dealt with me would have done his job efficiently the enormous situation of conflict and extra stress. Then I wake up with two emails that each unit has been paid for, thank you. That is why I have given the rating I have. Regina Herrick

Clasificación:

5.0

Loved my experience here! Highly recommend

Clasificación:

5.0

We are very pleased with our first time ever using storage. Very clean and convientent. friendly staff. very well lit.

Clasificación:

2.0

Not a clean facility and Bad communication skills with management.

Clasificación:

5.0

I have tried to look for the URL to complete survey for free remote and absolutely unable to do so.

Clasificación:

5.0

I had an overall pleasant experience with U-Box during my cross-country move. Initial loading and final unloading for a single box were great. Unfortunately, my U-Box arrived 10 days late due to a box mix-up, but I was well-compensated for the long delay, which I thought was very fair. I would recommend their services.

Clasificación:

3.0

The woman who did the transaction was abrupt and sharp, almost rude. She was not wearing a mask and sneezed on my credit card and drivers license. She never smiled or made me feel as though I mattered as a customer. She needs to learn some people skills, patience and politeness. She should not be dealing with customers. She is giving your business a bad name. My positive review is mostly based on my experience as a storage customer.

Clasificación:

5.0

Richard is top notch. He is very professional without being difficult. His communication style is clear and precise. Good salesman, great representative.

Clasificación:

5.0

The young lady that did my paperwork was very courteous & helpful.

Clasificación:

5.0

Nothing, it was all good.

Clasificación:

5.0

You were awesome, Paul was so helpful I even got a month storage for free. Keep doing what you are doing, awesome job😊😊

Clasificación:

4.0

Asks for far too much PII. I'd rather they use a credit checking service to screen customers rather than collect and hold 3 phone numbers and alternate contact information.

Clasificación:

4.0

The unit we were in ended up leaking from the ceiling during rain. It was a 10x10 drive up unit. U-haul had roofers come out to fix it within a week. A few weeks later during rain we came back out to check but unfortunately it was still leaking. U-haul gave us an indoor unit at no charge to put some of our stuff in to keep it clear of the leak and we put a trash can in to catch any water before it was fixed again. They also didn't charge us for a month of storage. During this process the staff was VERY apologetic and accommodating. They don't have control of roofs or rain so I think they did a great job to help us as much as they could.

Clasificación:

5.0

Richard and Dan were very professional and helpful throughout our return process of equipment and moving into the new storage facility upon arrival from Texas.

Clasificación:

5.0

Great experience & will definitely recommend!

Clasificación:

3.0

Lot too small. Angila was super sweet and super helpful!

Clasificación:

5.0

I DEFINITELY will recommend this location for U-haul rental...

Clasificación:

5.0

Paul was great to work with. However, the booking agent referred me to the wrong location. There was one, with availability, much closer to my house.

Clasificación:

5.0

Alice was friendly, efficient and has a great personally. Definitely keep her around or give her a promotion!

Clasificación:

5.0

This was so much easier than in the past. I would definitely recommend to others.

Clasificación:

5.0

Self service system could be a bit more efficient, but otherwise fine. The Pinellas Park location was well maintained and very friendly staff

Clasificación:

5.0

I have nothing but good comments for this U-Haul rental store. They worked with me while I was in a rehab center due to a stroke. They allowed my daughter, her friend and my ex-fiance to pick up the truck even though I wasn't there to give them my credit card for payment(they did it over the phone). The rental agents were very nice and thoughtful and the rental prices were very reasonable. I would recommend them to anybody.

Clasificación:

1.0

I rented a truck to move my family. When I returned the truck. U-haul made a mistake and process $500.00 from my account. I call them right away about this they said don't worry it's only pending they won't process the charge. Well they were wrong it went thought. Now I have to wait 5 business days to receive my money back..

Clasificación:

5.0

I tried your online checkin and checkout. Unfortunately both were cumbersome intrusive without notification that the need to call alternate contacts was required. And responsiveness of the process was terrible. As well when returning the truck I had to complete the process on your employees device. As mine would not complete the process took almost 2 hrs. I will never use the online system again.

Clasificación:

4.0

Its all good.

Clasificación:

5.0

Office staff very friendly & Helpful.Clean well maintained units & grounds. Plenty of flat bed carts to help move personal items

Clasificación:

5.0

We are very satisfied with all service providers, everything was as we asked for, on time and location chooser! Thanks uhaul staff.

Clasificación:

4.0

My only complaint is a Uhaul Rep called me the day before pick up and asked if I would take a 20' truck upgrade at no additional cost for $29.95 instead of 17' truck that I had booked. I stated YES. When I went to location to pick up truck the next day the associate ended up charging me $39.95 for 20' truck and didn't honor the upgrade for the same price of $29.95 that I was told by Uhaul Rep the day before. Maybe better notes need to be left on account when upgrades are done for no additional cost. I didn't realize the additional charge until the day I brought truck back & they charged my credit card the extra $10.00

Clasificación:

5.0

Andrea was most kind

Clasificación:

5.0

Service clerk was friendly he was efficient & knowledgeable

Clasificación:

5.0

Staff is super friendly, storage is very nice, great rates, would recommend to anyone!

Clasificación:

4.0

My experience was as good as I could of hope for.

Clasificación:

5.0

I returned my 15' truck with no issues. Shalonda was great to work with. I have used this same location for a different time and was just as happy.

Clasificación:

5.0

Very satisfied

Clasificación:

5.0

The lady at this store was very nice and knowledgeable. Was in and out, with out a reservation!!! ¡Gracias!

Clasificación:

1.0

I was told false information multiple times and was charged after told I wasn't going to be . This makes me not want to associate myself with uhaul anymore I have never had a problem Before.

Clasificación:

5.0

Everything was great. Very friendly people.

Clasificación:

5.0

Gracias

Clasificación:

5.0

My experience was way ahead of anything I've had in the past with renting trucks! The people were super friendly, professional, and efficient. They were open on New Year's day, the rates were favorable, and they did everything they promised.

Clasificación:

5.0

I would use this business again.

Clasificación:

5.0

The staff members were super friendly, and knowledgeable. The entire rental truck process was top notch. Thanks Uhaul.

Clasificación:

5.0

Great service. Always a nice smile and courteous attitude. Clean place. Would definitely use again.

Clasificación:

3.0

Customer service. More engagement towards guest and help for first time uhaul clientele.

Clasificación:

5.0

I am very happy that I chose this facility to store my things. The personell were great and the location is very convenient. It always felt safe to visit and the facilities were clean.

Clasificación:

5.0

Helpful and pleasant service

Clasificación:

5.0

Clean, well managed and convenient.

Clasificación:

4.0

My experience with Uhaul was great. The staff was super helpful.

Clasificación:

5.0

Everything went so smoothly, I don't see anything to improve on.

Clasificación:

5.0

Richard was very helpful in returning my one way 5x8.

Clasificación:

5.0

Great experience no issues, everyone very friendly & efficient

Clasificación:

5.0

Excelente

Clasificación:

5.0

Great service and friendly customer care.

Clasificación:

5.0

Angela is great! Very professional and personable.

Clasificación:

5.0

Great job

Clasificación:

5.0

Nice

Clasificación:

5.0

GOOD STORAGE EXPERIENCE.

Clasificación:

5.0

Excelente

Clasificación:

5.0

Very helpful and polite staff!

Clasificación:

5.0

Anita was extremely personable and went above & beyond to make my experience good.

Clasificación:

5.0

Paul was very helpful, the unit was easily accessible, and a large size.

Clasificación:

5.0

Professional staff convenient location secure and clean

Clasificación:

5.0

Nice place and the staff was always helpful 😊

Clasificación:

5.0

Good Job guys!!!

Clasificación:

4.0

I recommended this to my friend and she got one.

Clasificación:

5.0

We were very pleased with site and service

Clasificación:

5.0

Excellent service!!! 100 stars

Clasificación:

5.0

Nice place

Clasificación:

5.0

Paul and his team at the Pinellas Park UHaul are absolutely the best. We stored our personal items here for a year and were treated with professionalism with that touch of being family. Gracias.

Clasificación:

5.0

Very friendly and helpful

Clasificación:

5.0

Thank-you

Clasificación:

5.0

Friendly service and helpful staff

Clasificación:

5.0

The best! Paul is very professional and informative. Angie in the office is always willing to go out of her way to be helpful. I never had any issues with bugs etc as their cleaner Diane is amazing!

Clasificación:

4.0

I was there for almost 20 years and each manager was cordial and helpful. I appreciate the service and will always recommend you to my friends.

Clasificación:

1.0

Unit was locked when I got there with movers and furniture. Could see someone in office but shes yelling at me "we're closed" she was very rude and took her time getting me in.

Clasificación:

5.0

Experience was good.

Clasificación:

5.0

Very nice

Clasificación:

5.0

Dan is vey professional and knowledgeable. Great personality!

Clasificación:

4.0

Even with the construction going on they were very helpful and still easy access to your storage unit. I also like the way it's gated all the way around

Clasificación:

5.0

Ninguno

Clasificación:

5.0

Very satisfied

Clasificación:

5.0

I was treated with respect and kindness. They had everything I needed for boxes, wrapping paper, and tape in stock and a very fair price. I never knew how much Uhaul had to offer until now.

Clasificación:

5.0

Very nice people

Clasificación:

4.0

Had no problems

Clasificación:

5.0

I Forget the girls name, but she was very helpful with this size I would need, and also to send me to wear to rent a truck. Also, I had to change the date of moving in and she did it with no problem.

Clasificación:

5.0

Highly recommended for this Uhaul storage, been using here for over 5 years, clean facilities, friendly employees n customer services, reasonable prices. Thank you Uhaul I'll go back using in future.

Clasificación:

5.0

Paul the manager of the storage facility is an excellent customer service expert very friendly and professional and made my experience very easy and enjoyable I thank him for everything. jerry

Clasificación:

5.0

Always great friendly service

Clasificación:

5.0

Nothing more then satisfied doing business with Uhaul, I've been using there storage since 2013 until now..thank you Uhaul..👍🏼

Clasificación:

5.0

Wonderful place. Manager great. Been here two different times. Wouldn't think of going ano other place Lyla Ridley

Clasificación:

5.0

Best experience ever. From the very start until the last day. Paul is the man.

Clasificación:

5.0

Very well indeed! All services were very grateful. Thank you sincerely!

Clasificación:

5.0

The staff was always very helpful and professional in the two years that I rented the storage unit.

Clasificación:

3.0

The manager was excellent. Nothing wrong with the facility. The reason why I would not recommend the facility and rate it " average " is simple: The increase in price 4x while I had the unit.

Clasificación:

5.0

Very very helpful & friendly

Clasificación:

4.0

Our storage was short but the employees were nice and very helpful. I was surprised that the facility was not totally fenced in.

Clasificación:

5.0

Excellent service.

Clasificación:

5.0

¡Gracias!

Clasificación:

4.0

Great customer service. I had a storage unit for a long time there never any Problems I would Recommend it for anyone looking for storage

Clasificación:

4.0

Didn't like the constant increases every year. Pure greed.

Clasificación:

5.0

Staff always friendly and helpful! Process was easy & painless.

Clasificación:

5.0

Great place.

Clasificación:

5.0

Paul Marx and the team at 4015 Park were always courteous and looking out for my home furnishings in air conditioned storage. I was happy and confident to have used this facility. Dr McFarlane

Clasificación:

5.0

Owner Paul is the best! I will return if I need the storage and will recommend it to others!

Clasificación:

5.0

Very clean, loved the climate control and kept my furniture nice for an entire year!

Clasificación:

5.0

Great experience, no complaints!!