El cliente no dejó un comentario.Linda S.
Customer Reviews for U-Haul Moving & Storage of Pine Island
Schererville, IN 46375
(Route 30 and Pine Island just east of Burr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I was dropping off the van that I rented. I was approached by a woman, and a gentleman. The gentleman looked very high and was eating food while trying to talk to me. I asked him questions that were not answered. And once the woman began talking to me she asked for a payment that was already pulled out of my account. She then proceeded to walk away to grab someone else to talk to me, as the gentleman that was next to me never said a word to me and proceeded to stuff his face with food. Once someone else was brought to me to discuss the matter he proceeded to get upset with me and kept stating that I couldn't comprehend what any of them were saying. After we argued about the payment and how it all worked. The worker stated that all he had to do was press confirm on his work phone so that the process would proceedâ€¦â€¦â€¦â€¦ the whole argument and dissatisfaction put a nasty taste in my mouth with u-haul. I will never ever be back to that location again. Terrible workers, smoking on the job, and blaming customers because they are too high to comprehend the simple task of pressing a single button on their need. HIGHLY DISSATISFIED. Will never be backNikolas S.
Tatyana made my nerve racking a lot easier and more enjoyable by how helpful and informative she was. Definitely will be coming backMichael H.
This was for pods to be picked up from my home, NOT delivered. So even this is wrong. U-Haul employees could not understand this! I had the pods in my driveway for 4 years. I needed them returned to U-Haul. The phone contacts were nothing but hours and hours of the run around. I was extremely frustrated. I then decided to go face-to-face, which was the same amount of help, "We do not know how to do that." Went to final place, where they said they know how. I explained my run around and needed their help. They supposedly did everything, but they did not..not even close. I am sure they got a chuckle. I called U-Haul again and they had no schedule for pick up. I ended up with weekend woman and she fixed it all. I will never recommend your company to anyone.Cindy C.
Do the U-Haul was def funky smelling I had to ride with the windows down. It smelled like a barn animal wasn't very pleased with it at allMatthew M.
El cliente no dejó un comentario.LAKEISHA K.
El cliente no dejó un comentario.JOHN W. | Overall Experience
El cliente no dejó un comentario.Paul M. | First Impressions
The storage door on the moving truck kept getting stuck but it was great overallBianca C.
El cliente no dejó un comentario.Maria W.
El cliente no dejó un comentario.Bryan B.
Great servicecaleb A.
El cliente no dejó un comentario.ANAS S.
Staff was very accommodating and polite! They made the rental process fast and easy.Sintelle S.
El cliente no dejó un comentario.JAMES G. | First Impressions
Office staff were not wearing masks.Ayrin B. | First Impressions
Friendly workersAlan A.
I was never given a key for th U box and was never informed there would be a key on there. By the time I moved to Texas and my U box arrived to me, there was apparently nothing that could be done about the lock since I was in Texas and the lock was put on in Indiana. The U haul employees informed me that the only thing I could do was break the lock. I had to go out and buy a $50 bolt cutter just to get my stuff out of th U box. I would have liked a reimbursement for the tool necessary to get in my box. Over all weird experience. 0 stars, would not recommend to any of my friends or familyDarian S.
The manager was extremely helpful and a very impressive young man!Kenneth W.
El cliente no dejó un comentario.JONATHAN S.
El cliente no dejó un comentario.Kimberly T. | Overall Experience
There was no one at the original spot we were assigned and it didn't have half the equipment that I requested for moving.Paul H.
El cliente no dejó un comentario.MALICK S.
El cliente no dejó un comentario.Billy M.
El cliente no dejó un comentario.Ruben R.
Taray was wonderful!!!! I enjoyed dealing with him, once I got there. When I first called, I spoke to Courtney. Please, FIRE HER. I could hardly hear he on the phone. I had to ask the questions, to try to get answers back from her. She didnt know what I was asking and did t know how to look stuff up. Thank God, when I did show up, Taray was there to help and process me thru. Once I explained what I was looking for anfld what Courtney was going to rent me, it was all wrong. Taray started the process over and we were out the door, asap. Also, while Taray was helping us, Courtney was helping a customer, in a wheel chair. That man, was very upset with Courtney and decided to leave. Once he left, Courtney had a few smarts remarks, under her breath and moved her hand a certain way, like, who cares that he left. My husband and I just looked at each other and couldn't believe what we saw and heard. Please, if she is not gone yet, and you want to make sure you have customers, she needs to be fired. I even asked for the manager. I was told toncall the toll free number to report her. I am very happy that i received this survey. Please contact me, if needed. GraciasLeonard G.
I arrived right at closing when the guys were walking out. But they answered my questions about after hours turn in without making me feel like I was being a bother. Lot was big, easy process.Kristen S.
El cliente no dejó un comentario.Krystal C.
We ran into one issue accessing the unit on 8/13 where we could not get in at 9:30 PM. When renting the unit, I was told I had 24/7 access so was a little disappointed in this but was able to get in on 8/14 without any issues to empty the unit out for my move.Tom T. | Overall Experience
El cliente no dejó un comentario.Thomas T.
I can't remember his name but the guy who took care of us did a great jobVincent V.
The cost is over the top highâ€¦..and no flexibility for running lateâ€¦.nice and convenient but not a good value at allKevin B.
Trevino is always very courteous, pleasant, polished and professional. Tony and Lela GreenAnthony G.
All representatives were outstanding!Randal T.
Equipment and pads should be ready to go when the customer arrives and pads should be counted to be sure that customer does not have to return.EUSEBIO R.
It was an Exhaust issue with the truck when we picked it up and it worsened as we used it getting louder and louder. When I went to return the truck, the app would not allow me to do the return online and after wasting 15 minutes with support chat, I drop the keys and left and then was charged $20 drop off fee.Jack S.
El cliente no dejó un comentario.MICHELLE S.
Tatiana was great!CLiford C.
El cliente no dejó un comentario.Vincent L.
No problems with drop off.Matthew C.
They over charged us then sent an email out 2 days later that we never returned the truck. When we picked up the truck it had no gas that they told us hopefully it makes it to the gas station if it doesn't call us and will bring some gas. Now I am waiting on my refund. Won't rent from here again. Call customer service and waited more then 2 hours to talk to someone about what I was charged. GraciasNICHOLAS S.
El cliente no dejó un comentario.MELODY A.
El cliente no dejó un comentario.Marilina A.
El cliente no dejó un comentario.KENNETH E.
El cliente no dejó un comentario.DONALD K.
The vehicle smelled awful and it had garbage on the floor. It rained while driving the U-Haul at night and the windshield wipers seemed to be worn because it wasn't wiping the rain off rather smearing it. And lastly, the windshield was very dirty. This location is my last resort when all other U-Hauls aren't able to accommodate. The vehicles are outdated and dirty the last 2 times I rented.Shalanda C.
Easy and quick return process for one-way rentals. Very friendly, pleasant and efficient personnel!Arlie C.
El cliente no dejó un comentario.JOHN G.
The Uhaul representative was very helpful but was overwhelmed with the number of customers. He did his best to meet all of our needs.Warren F.
El cliente no dejó un comentario.JORDAN S.
Great price, a bit of a wait for check in, but checkout was super fast!!Samuel P.
The system that gives you storage units automatically pushes you into what you think is an actual unit, but is actually a parking spot. During conversations with my reservation with team members, no one calls this to attention or confirms this is actually what you want, and simply assume you know that the system did that. While the staff was helpful in finding a solution, they made it seem like this is a VERY common occurrence, yet U-Haul hasn't fixed the underlying problem.Aaron T. | First Impressions
Truck was loud. Mirrors weren't working properly. And the customer service was non existent. Guy who came to check us in came out the bathroom after 10 minutes without even washing his hands.GABRIELLA R.
El cliente no dejó un comentario.CASEY O.
The young man running things there handled everything very well. There were several people in line when I arrived, and apparently, there was a computer issue that was hindering the employee. He helped everyone with a smile and calmly worked through the group. He deserves kudos for handling what could have been an annoying customer experience. The young woman who checked me back in at the end of the day was also very pleasant and professional. This location has good people working there.Lee O.
El cliente no dejó un comentario.ARTHUR S.
Very understanding of the issues I had with the pick-up location. Quick return process, very friendly staff.ZACHARY B.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.Lakeisha H.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.Denzel W.
El cliente no dejó un comentario.Adrian A.
El cliente no dejó un comentario.Stella H.
The desk clerk was awesome! Working by self and was quick, very accommodating and pleasant!Jerome S.
El cliente no dejó un comentario.ROBERT C. | First Impressions
El cliente no dejó un comentario.SHERRI C.
El cliente no dejó un comentario.Adrian A.
El cliente no dejó un comentario.DANNY D.
Romeo did a great job of explaining the terms of conditions of the truck. Very quick and efficent. GraciasBRADLEY B.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.CASEY A.
El cliente no dejó un comentario.Dan F.
We stood in line for 58min before the lady even spoke to us! She was rude, would not speak where we could hear her, she talked as is she had cud in her mouth. We should not have had to wait and hour, and top it off We literally had to stand cause it was only 1 chair n the person in front of us was sitting in it. People go to 30/41 that UHAUL will treat you right! I have been there 5 times n never a issue... 1 time to pine island and never againRAYMOND P.
Manager is great!Louis W.
I was very impressed with this location. The manager was taking care of multiple customers, but still managed to take the time to walk me to the vehicle, set up the trailer, and he even filled the tires. I was very happy with the service he provided.ERIC Z.
Great customer service!!! Very easy going and patient people.mary g. | First Impressions
Staff members were absolutely wonderful!mary g. | Overall Experience
The staff members are very friendly, helpful, and very flexible.Robb D.
Only had one employee working that day. He did the best he could, but had to stand in line for 30 minutes to get the truck.David C.
U-Haul You rock! Got a truck for a quick day move and the process couldn't have been smoother from top to bottom!Edward H.
El cliente no dejó un comentario.Bryan C. | Overall Experience
El cliente no dejó un comentario.CORTEZ S.
El cliente no dejó un comentario.Richard C.
Very slow. Pick up on Saturday at noon. Only one employee working Saturdays I assume is a busy day. Should be more employees workingRyne W.
El cliente no dejó un comentario.ALEXANDRA H.
As far as customer service it was a great experience from start to finish. As far as the truck not sure if the maintainece was up to date it was pulling pretty bad on the highway. Overall got the job done.Marla J.
El cliente no dejó un comentario.KEVIN R.
El cliente no dejó un comentario.Donald S.
Pick up was fine and personnel were great and very assisting.Jesus G.
The pricing was not clear. The amount of money paid was more costly than quoted. For 2 boxes and 2 weeks. Having the boxes delivered to 2 addresses within close proximity of each other costed me $600 plus. The location was not aawre of how to split an order. Meaning deliver one box to one location and delivering the other further down the street. Had long hold times and not able to get an explanation on pricing. The driver was awesome. So cool, friendly, and caring. Had to wait extra amount of time for boxes to be picked up due to a mechanical error.Kimberly T.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.DANIEL K.
El cliente no dejó un comentario.Brad M.
El cliente no dejó un comentario.DERRICK T.
The 20 ft truck was not there for me. However they did have a smaller unit for me and did adjust those charges for me.THOMAS R.
El cliente no dejó un comentario.James H.
U-haul employees were excellent at this location heaven was very nice checking inn. I would definitely rent again from this location thank you very muchKyle K.
El cliente no dejó un comentario.Cesar V.
I think overall great... no problems.MICHAEL G.
The young man Romeo was very very attentive know his job very well made it easy to come and go and definitely recommend it it has not been my first time here and this would be the only office I will utilize because I already know that I'm gonna get excellent service hereLILIANA C.
Just keep what you doing.Magdi S.
I have told the people at this location a few times about the roll up door being hard to open do to the spring being broken and nothing was ever doneRobert P. | Overall Experience
As a former employee of u haul of 15 years I have to say that in today's time they suck. I recently moved and the cost of the truck rental was out highway robbery, I was told that because of the truck shortage they weren't doing price match. Well if that was the case they could have sent their transfer drivers to locations out of the marketing company to bring trucks into the area that's what they get paid for. I will make sure that if I ever move again I will use a different moving company.Robert P.
El cliente no dejó un comentario.James A.
I run it from a different spot on Saturday No one was there to receive me So that was a very bad experience However When I called your office they took care of me in the 2nd location Employee name heaven heaven Get an extremely good job of taking care of me So in spite of what happened Saturday finished and I would recommend that 2nd location but the one on Broadway in Merrillville I would notROBERT P.
El cliente no dejó un comentario.CHRISTOPHER G.
El cliente no dejó un comentario.James B.
I worked with three different employees. None of which agreed on how the rental process worked. I had to give all my info twice. I'm was charged an extra day for my rental and I have spent the last 20min on hold waiting for a representative. This was not a good experience.JEFFREY B.
The staff member was very helpful and had me in and out in record time.Gina F.
El cliente no dejó un comentario.CARL J.
My overall experience was a good one. Everything worked out. I moved out on April 23 and moved in on May 1. The only thing that can suggest is that your man at the Pine Island facility needs some help. He does a fantastic job and is a good man. You need to take care of him or you will lose him. For one man working by himself, he did an outstanding job. I do not remember his name, but he went far and above his job duties. You are very fortunate to have such a hard worker. The other facilities that I used were sufficiently manned and womanned and everyone was courteous helpful and friendly. Overall, my experience with U-Haul was a good one. P.S.- You need to clarify to people up front that that service that you use to provide helping hands for the move is not very reliable and not a true picture of your business. None of the "help" that I tried to employ showed up and one did not even answer my phone calls. Despite this, I would use U-Haul again, but not the man power help service. I would give them a poor review.Jerry T. | Overall Experience
Had to wait to have snow removed from in front of the unit. The truck I was given needs to be sent to shop for repairs.Robert P. | First Impressions
¡Gracias!Julia A. | Overall Experience
The customer service was very helpful.Linda C. | First Impressions
El cliente no dejó un comentario.Jeffrey N. | First Impressions
El cliente no dejó un comentario.Michael V. | First Impressions
El cliente no dejó un comentario.tiffany r. | First Impressions
Very Polite and friendlyALEXANDER R. | First Impressions
The manager worked with us on getting a truck and storage unit right away. No hassles.nikoda i. | First Impressions
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