Comentarios de los clientes para U-Haul Moving & Storage of Pine Island

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Pine Island

Clasificación general:

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Linda C. | First Impressions |
Clasificación:

The customer service was very helpful.

Lisa W.
Clasificación:

El cliente no dejó un comentario.

rosa C.
Clasificación:

El cliente no dejó un comentario.

Merrial N.
Clasificación:

I see no need to change anything.

Frank B.
Clasificación:

The gentleman at the counter was awesome!! Got me in and out quickly. Met me as I brought the truck back. Emailed my receipt-done! Great service - great price!

Merrial N.
Clasificación:

Nothing.. The next customer will appreciate A hassle free experience. if given the same service I receive

Philip O.
Clasificación:

El cliente no dejó un comentario.

Marisa E.
Clasificación:

El cliente no dejó un comentario.

Robert F.
Clasificación:

El cliente no dejó un comentario.

Salvador R.
Clasificación:

El cliente no dejó un comentario.

Steven T.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

El cliente no dejó un comentario.

Amber R.
Clasificación:

Quit trying to hide trucks. It wasn't until my wife said we know you have trucks we were already at another location and they told us they had them here. That the guy was like oh had I hadn't this after lying to us and saying all he had was a van

Douglas S.
Clasificación:

El cliente no dejó un comentario.

Daniel T.
Clasificación:

El cliente no dejó un comentario.

Jeffrey N. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joseph A.
Clasificación:

Bad experience this time arnd considering i have rented a truck at least 10x this year will be seeking a business partnership with another carrier

Barbara B.
Clasificación:

I was told if I dropped truck off a day early I would receive a credit. Employee said I have to call first or I don't qualify. No one ever mentioned that! Raced to get truck back before 5pm too. Big sign in truck "Sweep, Return Clean and Get $25" Lies. Swept (even though still looked clean) no $25. Drop off employee little rude. Didn't want to be helpful or do any work to refund any portion of my payment. Not friendly or helpful. Uhaul employee had the "last word", no talking or negotiating, their way or no way. Disappointing.

Michael V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Djamaa E.
Clasificación:

El cliente no dejó un comentario.

Raymond P.
Clasificación:

Great, as always

William F.
Clasificación:

El cliente no dejó un comentario.

Tabatha C.
Clasificación:

El cliente no dejó un comentario.

Jesus R.
Clasificación:

El cliente no dejó un comentario.

Dena K.
Clasificación:

El cliente no dejó un comentario.

Melanie W.
Clasificación:

El cliente no dejó un comentario.

Brandon A.
Clasificación:

Computers. The tech of todays day and age leaves a massive gap between your average consumer and business. The improvments of the last 3 years alone has made over 90% of business have literal ancient dinosaur level computers that cannot keep up or do thier tasks effectivly due to conductivity issues. This rqnges from the card readers to copy and printers. Each being updated and replaced but the slow outdated hard drives and processing of these PC's used in business is embarassing.

Valerie M.
Clasificación:

The rep was great. The truck did its job, however it ran shaky and the check engine light was on.

William K.
Clasificación:

El cliente no dejó un comentario.

Adam B.
Clasificación:

El cliente no dejó un comentario.

Howard B.
Clasificación:

El cliente no dejó un comentario.

Stephanie M.
Clasificación:

I asked for a boxed cargo van and got a regular van and the van was dirty, the windows were dirty and I took Clorox wipes to wipe the insides down and it was very dirty.

Diane G.
Clasificación:

The wait times on the phone to get information was horrible and unacceptable. Although the people were friendly and tried to help, no one seemed to be able to give answers about scheduling of the arrival and delivery of my Boxes. The date kept changing and made it impossible for me to plan. The price was the lowest alternative, so I guess you get what you pay for and I would use U-Haul again, but with low expectations on schedule reliability. The funny thing is that they kept extending the delivery date to my dismay and then ended up delivering early to my delight! But if I had been meeting my goods by flying to the destination it would have been a disaster. Because we were driving and had some flexibility we were able to get in the car instantly to drive 1200 miles to the destination when we were suddenly told our goods had arrived 10 days early!

Joseph O.
Clasificación:

Nothing. Employees are always knowledgeable and very friendly.

Omar A.
Clasificación:

El cliente no dejó un comentario.

tiffany r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Francisco O.
Clasificación:

El cliente no dejó un comentario.

Raymiond R.
Clasificación:

Great job!!!

Raymond R.
Clasificación:

Just keep doing what you're doing,well done.

Kevin N.
Clasificación:

After calling the location directly several times, they never answered. It always went to central call center. Also did not receive a call from a scheduling office; so I checked in online, and called central (again). However, at the time of pick-up, the employee was MOST helpful and very polite. The exterior of the trailer was not washed from the previous one-way rental. I suppose that is not critical - but I felt as though the initial grease and oil then reflected poorly on me, when I dropped it off.

Damian K.
Clasificación:

I was provided very old truck leak all over my brand new driveway. I rented U-Haul trucks this is the first time and I don't think twice going forward.

Nick A.
Clasificación:

El cliente no dejó un comentario.

Lorna M.
Clasificación:

El cliente no dejó un comentario.

mary C.
Clasificación:

I reserved a truck and was going to do the electronica check in. Unfortunately since your employee gave my reserve truck to someone else, I wasn't able to do the electronica check in. I ended up being there for an hour and a half due to your employees mistake, and I had to pay my movers for an hour for sitting there waiting for me while they did nothing. Your employee cost me money. I shall now rent all my trucks from Budget

Gregory R.
Clasificación:

Manager showed up at 7:55. Almost a full hour after they were supposed to be open. This was after a week of them screwing up my order, not having my contracted trailer and forcing me to drive 40 minutes each way to get a trailer.

Matthew C.
Clasificación:

El cliente no dejó un comentario.

RALPH H.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

Your website and online system to track shipments is the most confusing I have ever experienced. It may be good for your employees but for the customer it is very confusing and provides too much information to the customer. What you provide the customer online should be simple and not confusing with multiple account numbers for each phase of a shipment. Your graphic for showing a shipments progress and ONE account number is all the customer needs and would eliminate a lot of confusion. FIX IT !!

Armando V.
Clasificación:

El cliente no dejó un comentario.

Annette S.
Clasificación:

El cliente no dejó un comentario.

MILTON D.
Clasificación:

Rented the truck at 1/4 tank of gas. Returned it with 3/4 full. The guy who checked me in, was clueless when I asked about it. He went inside to ask his boss. Rather than coming out to address my question, "Boss" sent Clueless back out with an "I don't know....you'll have to take that up with U-Haul"

liz c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

erika B.
Clasificación:

The two young men in charge of operations were extremely helpful, informative, patient and kind throughout the entire rental process. Their competent understanding and valid suggestions concerning the needs of the move made everything run very smoothly. They went the extra mile and for that I say: “Thank you!”

Lela G.
Clasificación:

We had a very pleasant experience and Taray have excellent customer service. Great experience!

Catherine H.
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The Manager and employees were professional and very helpful to me he deserves a pat on the back and a raise

Nashun A.
Clasificación:

El cliente no dejó un comentario.

Marianne M.
Clasificación:

Staff was very friendly and helpful. Highly recommend this location.

Steven M.
Clasificación:

El cliente no dejó un comentario.

keith T.
Clasificación:

El cliente no dejó un comentario.

Justin S.
Clasificación:

Theres nothing about holding money on any sites or emails prior to getting there and swiping my card for you to take $35 extra from what i was supposed to pay and youll refund it in 1-3 business days. Im moving i need that money. And it was bs that i wasnt told any of this up front.

John V.
Clasificación:

El cliente no dejó un comentario.

Scott T.
Clasificación:

Service was excellent

JEFF B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mike B.
Clasificación:

El cliente no dejó un comentario.

Ruby P.
Clasificación:

El cliente no dejó un comentario.

Stacy B.
Clasificación:

El cliente no dejó un comentario.

Cassia I.
Clasificación:

It was smooth and easy. Thank you

Diana S.
Clasificación:

El cliente no dejó un comentario.

Elicia L.
Clasificación:

Everything was easy peasy

Dino V.
Clasificación:

Every time i call there put on hold for over 20 mins

Jawdat D.
Clasificación:

El cliente no dejó un comentario.

GEORGE G.
Clasificación:

Do not put the dolly or blankets in truck unless asked to. It takes up valuable space.

Daniel B.
Clasificación:

Very convenient. We used a moving service from Florida to Indiana and now we came back with U-Haul Uboxes. With the moving service we didn't carry too much weight, but things arrived broken or with little damage, but now with U-Haul everything arrived safe, as we packed ourselves with care, because it's our stuff.

monte H.
Clasificación:

El cliente no dejó un comentario.

Brian O.
Clasificación:

Nothing..just keep doing what you're doing

Danny K.
Clasificación:

6*12 trailers with a ramp would have been easier...

Darrel J.
Clasificación:

This Pine Island U Haul is excellent and needs no improvement! The Gentlemen working there are Very Kind and Courtesy!

Lauren R.
Clasificación:

Store is clearly outdated but the employees are friendly. Wish there was designated car parking for when picking up/dropping off rentals.

Monte F.
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

Matthew L. | Overall Experience |
Clasificación:

Nice people and convenient location

Michael S.
Clasificación:

El cliente no dejó un comentario.

Michelle T.
Clasificación:

Online service wasn't working but in person worked just as well if not better. Thank you

Brandon C.
Clasificación:

Drop off location kept changing and had to drive 3 cities over to drop off when I was told the ace hardware in portage Indiana would take it. They refused the drop off at the door and the next town over, the main uhaul number said already had “too many” even though the location told me they could fit it. Had to drive to a dangerous part of Gary indiana to drop off. I will not be using uhaul again and am waiting on a call from uhaul Monday morning to issue my refund as I was told by 2 different reps they would be reaching out to do this.

James G.
Clasificación:

El cliente no dejó un comentario.

THOMAS S.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY B.
Clasificación:

You need to improve every aspect of your business!!

leon A.
Clasificación:

El cliente no dejó un comentario.

Scott B.
Clasificación:

Truck was clean and ready to go. Service was excellent.

ken S.
Clasificación:

El cliente no dejó un comentario.

William S.
Clasificación:

They gave me tons of options to choose from as far as a moving truck. They took the time to listen to what we needed and mad accommodations due to the lack of availability. They really helped make a quick move extremely quick.

JAY D.
Clasificación:

Great customer service. Truck was ready to go with everything I requested. Great job!!!

Kimberly A.
Clasificación:

El cliente no dejó un comentario.

CAPRICE W.
Clasificación:

Clean and great service.

Samuel R.
Clasificación:

nothing

mary L.
Clasificación:

El cliente no dejó un comentario.

SEAN L.
Clasificación:

El cliente no dejó un comentario.

Jack Y.
Clasificación:

always use UHAUL. I never had a problem. Pleasant experience.

Matthew Z.
Clasificación:

El cliente no dejó un comentario.

selina S.
Clasificación:

El cliente no dejó un comentario.

Gary L.
Clasificación:

Great guy hooking up the trailer. Much better than last time when the trailer came off getting on 394.

Brent S.
Clasificación:

El cliente no dejó un comentario.

jared Z.
Clasificación:

El cliente no dejó un comentario.

Maria T.
Clasificación:

I don't even know where to begin, I had nothing but issues since my Uboxes left Arizona and the manager over at Pine Island was no where near friendly - I will be writing up a full detailed complaint and sending to corporate through the website along with going through my credit card charges & call your accounting department as I was over charged and charged incorrectly the entire 2 1/2 months...

Robert F.
Clasificación:

El cliente no dejó un comentario.

Angela B.
Clasificación:

El cliente no dejó un comentario.

Faran W.
Clasificación:

El cliente no dejó un comentario.

Cliff O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Merrial N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICHAEL S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Scean b. | Overall Experience |
Clasificación:

I rented a space for security because I felt my car was being tampered with and was told there were cameras on 24/7. The employees constantly leave the gate open at this facility. When I questioned a day where I felt my car had been tampered with they refused to review the footage. I was told that I had to file a police report and that only a police officer could view the footage. Why would I file a report without seeing if there was an issue? If I’m paying for security but not receiving security, isn’t that a breach of contract? If this facility is a reflection of your other facilities, I feel sorry for your customers that are being swindled.

Jeanell B. | Overall Experience |
Clasificación:

Requiring customers to use uhaul locks, then the key broke off in the lock. Had to pay a locksmith to open it. Then move out was not handled right and facility calling about being late on rent. I moved out of the unit days prior. Do better.

Steven M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert D. | Overall Experience |
Clasificación:

Everyone was great that I talked to for questions. This was my first time ever having to rent a storage unit and didn't know how it worked. Everything I asked was explained too me. A great place to rent a storage unit

Island I. | Overall Experience |
Clasificación:

None

ALICE K. | Overall Experience |
Clasificación:

We have been using the Pine Island facility for three months and are big fans. My only complaint is that the facility is not staffed well enough to answer the phone consistently but I understands why

Leonardo T. | Overall Experience |
Clasificación:

All staff member were helpful and kind. Unit was clean, secure. Having a light in the unit was a great help when moving items in and out during the late hours. Will definitely use again!

scott l. | Overall Experience |
Clasificación:

As always, Pine Island is friendly and very accommodating. I cannot say enough about how Phil and his staff bend over backwards to help us when we need something. Scott

ALEXANDER R. | First Impressions |
Clasificación:

Very Polite and friendly

Leonardo T. | First Impressions |
Clasificación:

NA

murray m. | First Impressions |
Clasificación:

I was happy

Richard H. | Overall Experience |
Clasificación:

look i will never tell anybody to rent from here i had so many problem with a night worker he kept calling me saying i need to pay my bill an he lock me out 2 different times so i went else an rented.

scott l. | First Impressions |
Clasificación:

Phil REALLY took care of us and I wanted to make sure he was recognized. I was under a time crunch and he made sure that I was taken care of. I cannot say enough about him. Scott

Ruben M. | First Impressions |
Clasificación:

Service was fast & friendly. Assistance was excellent.

lowry Lamar R. | Overall Experience |
Clasificación:

Everything went as scheduled except for some reason the customer name was changed during the move. I am not Lowry Lamar Rhoden. Lowry was the gentlemen who hauled the box from Sebring to Haines City.

nancy c. | First Impressions |
Clasificación:

Everyone was very helpful. The manager Phil was very professional

aretha e. | First Impressions |
Clasificación:

NONE

Ebony B. | First Impressions |
Clasificación:

Very professional and helpful.

jasmin r. | First Impressions |
Clasificación:

Great staff and was pleased with the service.

Rick C. | First Impressions |
Clasificación:

The U Haul team was professional and helpful.

nikoda i. | First Impressions |
Clasificación:

The manager worked with us on getting a truck and storage unit right away. No hassles.

Josh K. | Overall Experience |
Clasificación:

I only answered no to the first two because I never went in. Difficulty with delivery due to truck failure. Unable to pick up as scheduled for same reason. Other than that, was OK, ergo AVG rating

Carlos R. | Reservation |
Clasificación:

I reserved a unit to store my car the person that made the reservation said it was indoor storage like a garage when I went today the manager said it was inaccurate and I went to extra space storage!

William T. | Overall Experience |
Clasificación:

Very friendly employees!!

Donna S. | Overall Experience |
Clasificación:

Wonderful experience.

Allen K. | Reservation |
Clasificación:

The African American female was little to no help. Poor attitude. Didn't try to go above and beyond to make things better. Took her time to assist me. Wish I went somewhere else more friendly. 0 stars

Bobbie K. | Overall Experience |
Clasificación:

Unfortunately due to your employee Allison, i will not be using your company again.

ALANNA W. | Overall Experience |
Clasificación:

Horrible experience. I paid for two years and every few months, the rent would increase and they would charge fees due to an error in their own system. Horrible customer service

Thomas C. | Overall Experience |
Clasificación:

Our overall experience with U-Haul was terrible, but it was with the Alsip, IL location. Our pods were lost for approximately one week and when they found them we had to wait several days to get.

MILKA C. | Overall Experience |
Clasificación:

Josie was polite, resourceful & very helpful. I rated UHaul as excellent because of the great customer service Josie provided.You have a great employee in Josie and should reward for her hard work.

Carol J. | Overall Experience |
Clasificación:

Great experience. Thank you

marva r. | Overall Experience |
Clasificación:

Did not like the way manager handled my reservation so i cancelled it.

Paul O. | Overall Experience |
Clasificación:

Good experience

KAREN T. | Overall Experience |
Clasificación:

👍

Thomas K. | Overall Experience |
Clasificación:

Good

Hunter H. | Overall Experience |
Clasificación:

No

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