The staff came out to parking lot to greet us on arrival and checked us out without having to go inside. Much appreciated!!Marc-Philippe P.
Customer Reviews for U-Haul Moving & Storage of Peterborough
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Ilir L.
Will be back next weekendGreg C.
Staff were wonderful; clean and professional establishment! ¡Gracias de nuevo!Matthew A.
El cliente no dejó un comentario.Tanya H.
El cliente no dejó un comentario.Brad G.
Easy to rent from these folks... done it many times... always satisfied!!John M.
Peterborough ON location seems to be understaffed.Richard H.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Ilir L.
El cliente no dejó un comentario.Ilir L.
We always use the same Haul and have never had a problem. They are always courteous and willing to help.Shelley W.
Understaffed for the amount of customers on site on Sunday morning.Fraser A.
El cliente no dejó un comentario.Jason B.
Always a pleasureMichael O.
Make it known that space is not available for parking a private vehicle while using the U-Haul vehicle. Staff and location were great but the vehicle was barely roadworthy, with blinking idiot light and beeping alarm sounds throughout the journey. A rough ride. Not near the quality I have experienced with other vendors.E Ann C.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Henry K.
El cliente no dejó un comentario.Ken F.
El cliente no dejó un comentario.Ilir L.
~30 minute wait to have equipment inspected after return, considered this unusual for 10:30 AM on a Saturday. Definitely understand if they were short-staffed due to an absence, but would have appreciated being told on arrival to expect a wait.Blake M.
This was not the location I selected, so while it was nice enough, I wish you had stuck with the return location I chose when I booked the truck.Karen P.
Service was friendly and took on the feedback I gave regarding the truck (seemed to have an alignment issue as i was driving in a straight line with the wheel turned a fair way to the left for most of the drive, and the fact it wasn't clean on pick-up). Only complaint is there was a bit of a line up and took some time to be seen, however very good once seen!Callum M.
El cliente no dejó un comentario.Ilir L.
El cliente no dejó un comentario.Catherine I.
El cliente no dejó un comentario.Peter M.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.CONNER C.
Each uhaul employee was friendly, knowledgeable and helpful. The products are fantastic, the truck was excellent. A really great experience.Paulette C.
El cliente no dejó un comentario.Jillian D.
El cliente no dejó un comentario.Bruce F.
El cliente no dejó un comentario.Mike F.
Was quoted one price when I booked on uhaul.com and paid another price when I picked it up. I made mention of this when picking it up and the Attendant made note about it and I made another note about it when returning the vehicle and was still charged the more expensive price.Simon L.
El cliente no dejó un comentario.david S.
Nothing, as far as I'm concerned. My experience was pleasant and quick. Everyone was friendly, knowledgeable and helpful.Art L.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.Richard F.
Have clear directions and information as to where the truck was located for us to pick the truck up. Our truck was around the back of the building - not with the other vehicles.Gordon A.
El cliente no dejó un comentario.dwayne B.
El cliente no dejó un comentario.Mary M.
Tried to explain safety concerns to the staff when returning. Multiple safety issues with truck and staff dismissed them completely. Your company does not care at all about customers, or safety.Catterina D.
El cliente no dejó un comentario.Andy D.
they combined my name with my freinds drivers licence making me the authorized driver. i have been suspended since 1991.David O.
Custom service was friendly and top notch.Michael T.
El cliente no dejó un comentario.Heather G.
El cliente no dejó un comentario.Mark I.
It was super friendly and efficient. Thanks!Otto T.
El cliente no dejó un comentario.Matthew C.
Solid crew of hard working people always at this locationJared M.
El cliente no dejó un comentario.Hannah C.
Trailer was filthy, added an extra hour to my moveJade H.
The original reservation was at The Esso station address: CR-45 Norwood Ontario. After driving 160 km to that location, I was told they do not have a trailer for me. I then called Uhaul and spent over an hour on hold or being transferred around. I finally got someone on the phone in Nova Scotia who I have to convince to help me after he told me he couldn't help because I was in Ontario. Ended up at the Uhaul in Peterborough and finally got a smaller trailer (5x8) when I needed the 6x12 which means my move had to have two trips and made me late to move out. 2 star review due to decent service in Peterborough.Joe C.
El cliente no dejó un comentario.Kyle B.
Heads up on moving days I.e. first and last of the monthRandall A.
El cliente no dejó un comentario.Suzanne B.
Faster severs (computer wait time was long).Breanna B.
El cliente no dejó un comentario.Alex F.
El cliente no dejó un comentario.Scott T.
Truck was rented to another individual, and I didn't think the truck was prepped properly that I ended up getting when I picked it up. Did some extra cleaning inside to make sure it was ready for next user from previous oneMark C.
Absolutely great lady to deal with. The experience was wonderful, easy and efficient. VeldaVelda M.
El cliente no dejó un comentario.Duane C.
El cliente no dejó un comentario.meghan V.
A little slow on the return someone had turned off a sensor to indicate I had arrived beyond that my time in store was greatPeter R.
El cliente no dejó un comentario.Jason A.
El cliente no dejó un comentario.Avneet K.
El cliente no dejó un comentario.Miten S.
A really good experience from start to finish. Trailer worked great.John W.
Staff very friendly and helpfulLee C.
El cliente no dejó un comentario.Richard F.
Glen is an outstanding ambassador to your company. I would hire him anyday. Just an incredibly helpful and welcoming person that accommodated all our moving needs. A completely great experience because of Glen.Rose B.
Truck was buried behind a bunch of other trucks had to pull mirrors in and guide through with another person. It was a 10pm pick up so was hard to see. This location also uploaded brand new pictures of a different brand new truck. Since it was dark we could barely see if there were any damages luckily we saw the broken front bumper and noted it. Will not be back to this location.KATELYN C.
The lady who served us was super. She told us all the info we needed, plus answered questions I had. She was great. Super customer serviceDiane P.
El cliente no dejó un comentario.Sylvain B.
El cliente no dejó un comentario.Danilo F.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Carol W.
El cliente no dejó un comentario.tom M.
El cliente no dejó un comentario.Hieu N.
El cliente no dejó un comentario.Ron G.
All goodVictor S.
I dropped 7 pm April 19Kanubhai P.
No improvement needed!ROBERT M.
El cliente no dejó un comentario.Nicole H.
Arriving shortly after pickup time at 5:30am for self pickup, I gave my partners name and phone number as a secondary contact for the pickup verification. My partner answered and verified. But I was then called from U-Haul and asked provide an alternate ID. I then returned home to retrieve my passport. After succeeding for the second time to verify, I received the lockbox number and code. I opened the lockbox, number one, but it was empty. I tried all the other lockboxes with the same code given, but none would open. I then tried to call U-Haul but was on hold for over 10 minutes. I went to get a coffee and returned luckily to find an employee was arriving, by this time it was after 6:30 AM. She came out very quickly, knew my name, and apologized for the mixup, saying they forgot to bring out the key and put it in the right box. She gave me the key and I proceeded to move, having been delayed over an hour by the mixup. When I returned the truck, I explained to the young man what had happened, otherwise the truck performed well. He then accused me of having not open the right box saying that the key was in lockbox number two all along and I should have known to check that. At that point I was tired and just wanted to leave. However this man's demeanour was inappropriate, all of the inconveniences I experienced on Saturday morning were because of miscommunication on U-Haulâ€˜s part. I was simply looking for some sort of acknowledgement or apology, but was instead met with defensiveness. As a result unfortunately I will not be seeking business with this location again.Jordan B.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Gerry V.
I asked for a larger trailer as I clearly didn't anticipate as much that my daughter had to move. When asked, I was told there wasn't anything availableâ€¦. Meanwhile, there were 3 larger trailers on site and trucks. A different alternative would have been greatly appreciated, but that wasn't the case. I do realize it was my error, and accept full responsibility, but some flexibility and assistance would have made this move much much less difficult than it needed to be.Tina D.
There was a lot of mud on the wheels and lower body of the vehicle when it was picked up. I expected to receive a clean van.C J H.
- would be nice if the truck had a back-up camera - would be nice if the user could switch between kph and mph (our vehicle was an American vehicle which was fixed in mph format) Other than above, my moving experience with U-Haul was perfect. All the staff were polite, efficient and professional.Richard N.
When a customer is given the option to use another payment method then pays with that said payment method don't charge the old card not authorized for the payment.Braeden M.
El cliente no dejó un comentario.Michael P.
Keep doing what you are doingDon T.
El cliente no dejó un comentario.Guylaine F.
El cliente no dejó un comentario.Luke C.
This rental was way too expensive for 5hr rental I needed.ZACKJOHN O.
We had an amazing customer service rep who helped get us set up with our truck. Very helpful, friendly, attentive and made us feel like we were important. The truck door was quite challenging to open and close, however the experience overall was positive.Eric L.
El cliente no dejó un comentario.Burt O.
The trailer was not cleaned before ingot it.Raymond Y.
Quick friendly service, front end person and I talked about our dogs and stupid things they've eaten. Put a smile on my face :)Chris W.
Everything good. The lady there in the morning was fantastic.BILL H.
El cliente no dejó un comentario.Jessica W. | Overall Experience
My only complaint is corporate rather than location based. I went through the corporate uhaul site to make a booking for a specific sized unit and received a call two days prior to my move in date with news that there wasn't a unit the size I booked available. I was able to get a larger unit, which is about $70 more expensive per month.Joan W. | First Impressions
I really enjoy working with the staff here I have been coming here for almost 2 years nowRhonda K. | First Impressions
The staff at this location are amazing!!! They helped us get a unit when we were desperately in need without hesitation I wouldn't want to go anywhere else.Kittrinka S. | First Impressions
El cliente no dejó un comentario.Bernadette R. | Overall Experience
Excellent. Convenient. I used the ptbo U-Haul services for short term to store some furniture. I was very happy with their over the top service. The staff are very caring & helpful and make sure your getting the right thing. I've also used their moving trucks as well. Their vehicles are immaculate & very user friendly. Will definately recommend.Seta M. | Overall Experience
El cliente no dejó un comentario.Randall (Randy) B. | First Impressions
The staff was always helpful and friendly. Always a pleasure to do business withKeith S. | Overall Experience
I have to say my U-Haul storage experience was exceptional. The facility is well maintained and I never had any problems. ¡Gracias!Kevin K. | Overall Experience
Very friendly Staff, nice clean facility, suited my needs perfectlyHanna S. | Overall Experience
My second time getting a storage unit at this location and it’s always been a good experience.Michael R. | First Impressions
El cliente no dejó un comentario.Bernadette R. | First Impressions
El cliente no dejó un comentario.max m. | First Impressions
Great staff.Leo B. | Overall Experience
El cliente no dejó un comentario.Barbara S. | Overall Experience
El cliente no dejó un comentario.Joyce C. | Overall Experience
Very easy process. Staff was friendly and helpfulJodi Lyn S. | First Impressions
El cliente no dejó un comentario.BRETT Q. | Overall Experience
El cliente no dejó un comentario.LYDIA I. | Overall Experience
El cliente no dejó un comentario.Hanna S. | First Impressions
El cliente no dejó un comentario.Margaret H. | Overall Experience
Not impressed that I didn't get any money back for the month I just paid for. Bad business.Anthony P. | Overall Experience
El cliente no dejó un comentario.Brennan D. | First Impressions
El cliente no dejó un comentario.Mike G. | First Impressions
El cliente no dejó un comentario.MITCHELLOWEN B. | Overall Experience
Staff were a little overwhelmed - Sunday morning was very busy. Only 1 staff member was there for a while. She helped us get settled in to our unit. Great service given the circumstances. 1 hour in and out. Also - the weather was not great.Leo B. | First Impressions
Overall, I am satisfied while using Uhaul. As good as it gets!Jerome C. | Overall Experience
El cliente no dejó un comentario.JOHN C. | Overall Experience
El cliente no dejó un comentario.Karen S. | Overall Experience
El cliente no dejó un comentario.Tabitha O. | Overall Experience
Super smooth and helpful - thanks a ton!ALEXANDERROBERT C. | First Impressions
We were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of $195.00 per hour equaling $380.00 at our expense.Linda D. | First Impressions
The advertising was condeludedly misleading. Alot of unpronounced tie-in-fees. I feel swindled. the prices and services were not syncronnes. Straight Obvious Honesty would have averted much of that. Otherwise referals and long stay would have been an exciting referal, but now I am simply tied to the situation until somthing more affordable and convenient arises. ID required to pay..it was alot of anoyances. not split level with a platform, there is a rolling stair ladder, and storage(s) not stacked, instead individual, its not a double deal at all. ps Im SciVegan Kyle, Not Wayne. thnx though Wayne. I would disadvise uhaul exxcept with caution for overblind fees.Privacy R. | First Impressions
El cliente no dejó un comentario.Kassandra M. | Overall Experience
Very professional. The best storage facility I have seen. Gracias.David M. | First Impressions
The security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.Ryan P. | Overall Experience
The associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.Tabitha O. | First Impressions
El cliente no dejó un comentario.Karen S. | First Impressions
The only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.Dennis K. | Overall Experience
I think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone elseSteve B. | Overall Experience
I didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.Rebecca M. | Online Move In
Best uhaul I've been to.SHAUNRICK G. | Overall Experience
El cliente no dejó un comentario.Nathan W. | First Impressions
El cliente no dejó un comentario.Tonya C. | Overall Experience
I was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.Adam w. | Overall Experience
Everyone there is helpful nice I will use them again great place to do business withRobert C. | Overall Experience
El cliente no dejó un comentario.Gillian P. | Overall Experience
El cliente no dejó un comentario.Janice A. | Overall Experience
Could be more available to answer phone callsMark T. | Overall Experience
El cliente no dejó un comentario.COSIMO C. | First Impressions
El cliente no dejó un comentario.Brittany M. | Overall Experience
No issues but was very expensive. Found a more competitively priced alternative.Marie-Eve H. | Overall Experience
El cliente no dejó un comentario.Ken B. | Overall Experience
El cliente no dejó un comentario.Jessica W. | First Impressions
Thank you for all your services with a big smile 😊Donna C. | Overall Experience
It was easy to reserve a unit online. Went in to get the unit and the employee was very helpful. The unit and facility was very clean. Would recommend.Kevin K. | First Impressions
Everything was great except the loading and unloading access to the upper level. Several steps and often blocked parking were problems.David G. | Overall Experience
Not a big fan of being required to buy a specific lock but I can't fault the staff for that policy.Mauro D. | First Impressions
I rented a storage trailer. I thought my stuff would be okay but I should have known it wasn't going to go well. When i got the trailer, it smelled pretty bad and it looked like stuff was spilled. I let the person know and I left it open for a few hours to air out before I put my stuff in. I visited once in a while during the 2 years I had stuff stored. When i moved out, the stuff at the back had mould. my box spring, my 6 foot shelf and a really expensive white lacquer tv stand was stained yellow. couldn't clean the yellowish brown tint. had to throw away my box spring and shelving unit. can't believe I spent all that money when I could have just left my stuff in on the yard and used that money to buy new furniture. I took photos but I'm pretty sure uhaul isn't going to do anything.hector s. | Overall Experience
We chose this location for it's easy access to Trent University and the rest of Peterborough, and it's excellent reviews. They definitely lived up to (and exceeded) the reputation! What was meant to be a short summer 'stay' between university years ended up a year and a half due to COVD. The security, well maintained facility, and reasonable price gave us confidence- we had one less thing to worry about during a stressful time! The staff- Glenn et al- were wonderful- always accessible and helpful, friendly and professional. Highly recommend! Thanks for everything :)Katherine R. | Overall Experience
I have used U-haul 2-3 times before, always have a great experience will definitely use them again if need to.Teuta b. | Overall Experience
El cliente no dejó un comentario.Treysen H. | First Impressions
When I called and spoke to Glen, he didn't advise that the available locker had to be accessed via stairs. We brought a trailer full of items, I went inside and paid and when Cody showed me how to access the locker, he mentioned the stairs. We needed the storage for heavy items so I cancelled the transaction. Cody was very apologetic and kind. It would have been nice if Glen had mentioned the stairs when I called, as it was a waste of our time and also Cody's time.Anne W. | Overall Experience
Excellent service.GEORGE G. | Overall Experience
El cliente no dejó un comentario.Jennifer T. | First Impressions
El cliente no dejó un comentario.Corey F. | Overall Experience
El cliente no dejó un comentario.Ken B. | First Impressions
Excellent staff Glenn has!! Highly Recommend .pete g. | Overall Experience
El cliente no dejó un comentario.Katelyn B. | Overall Experience
El cliente no dejó un comentario.Tanner E. | Overall Experience
El cliente no dejó un comentario.David G. | First Impressions
Everything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?Balan M. | Overall Experience
Nice place. Good people.Edward D. | Overall Experience
Knowledgeable and friendly staffKaren C. | Overall Experience
El cliente no dejó un comentario.Adam J. | Overall Experience
El cliente no dejó un comentario.Rachael M. | Overall Experience
El cliente no dejó un comentario.sherry m. | Overall Experience
Have rented vehicles from this location and also used their storage facilities. Through all my interactions with the employees/owner of this location, I have been EXTREMELY impressed with both their friendliness and customer service.Adam D. | Overall Experience
El cliente no dejó un comentario.Cherie E. | Overall Experience
El cliente no dejó un comentario.Adam D. | First Impressions
The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.Gordon D. | First Impressions
El cliente no dejó un comentario.Deanna G. | Overall Experience
El cliente no dejó un comentario.Sarah S. | First Impressions
El cliente no dejó un comentario.Carrie S. | Overall Experience
I found your services easy to use, and was impressed by the cleanliness of the building. The staff was well versed in all aspects of the operation and were a pleasure to deal with. The ease and efficiency of their services is to be commended. I would definitely recommend your location to anyone you needed it and would utilize it again if required!Michelle O. | Overall Experience
I have no complaints about water St Peterborough U-Haul, they were there when I needed them most. GraciasRhonda K. | Overall Experience
El cliente no dejó un comentario.Gail C. | Overall Experience
Glenn is awesome. He solves every problem with patience and does not quit until there is a solution.Janette P. | Overall Experience
all the staff are very friendlyjim r. | Overall Experience
The loading dock could be more accessible, by that I mean, stairs or a ramp in the centre of where people parkGail R. | Overall Experience
El cliente no dejó un comentario.Sebrina M. | Overall Experience
Easy peasyKelly W. | Overall Experience
El cliente no dejó un comentario.Amanda T. | First Impressions
Excellent facility, just way too expensive for me, had to move to a cheaper facility.Laura B. | Overall Experience
Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy oneStephanie W. | First Impressions
El cliente no dejó un comentario.Hassan M. | Overall Experience
El cliente no dejó un comentario.Raven G. | Overall Experience
I had a good experience over all with the exception of a few minor computer issues that were ironed out quicklyAmanda G. | Overall Experience
Patrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!Tanner E. | First Impressions
Jenna White at the Water St store in Peterborough was so helpful and accommodating. I would gladly work with her again. She was cheerful and driven to help find the best products for my needs.Jennifer H. | Overall Experience
Sanitizer needed for public use cartsJame B. | Overall Experience
El cliente no dejó un comentario.Danielle A. | Overall Experience
Amazing team, very helpful and accommodating. Would deal with them again.Cary R. | First Impressions
The staff were very friendly and very helpful. I have already recommended your location to a few people.Sheila L. | Overall Experience
Excellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!pete g. | First Impressions
El cliente no dejó un comentario.Paul K. | Overall Experience
There is a young man who always helped me. We always talked about our pets. Best experience ever. He was so awesome. I spoke to glen one time and he was also amazing. I am so grateful.Maria D. | Overall Experience
The staff member that assisted me was incredibly helpful.Deanna G. | First Impressions
El cliente no dejó un comentario.Gail L. | Overall Experience
My only complaint is after having autopay set up when ordering the unit, I was charged a late fee for nonpayment the first month. I'm not sure what happened but I was very disappointed to be charged extra when I made sure that auto payment was set up day one.Sydney T. | Overall Experience
I honestly would recommend U-Haul to anyome the staff are exceptional very helpful. I had a hard time understanding a few things and they helped me understand what they were explaining. I would give them 10 out of 10 stars.Hannah F. | Overall Experience
Thank you for everything!Paul L. | Overall Experience
El cliente no dejó un comentario.Shadreck c. | Overall Experience
Already left a Google review, y'all where awesome. 7pm is a little early for self-access storage units to close, but I'm sure the staff doesn't want to have to work late everynight, so it's understandable!kevin b. | Overall Experience
Very highly recommended. Prices fair, service efficient and staff friendly.Scott W. | Overall Experience
El cliente no dejó un comentario.TIM T. | First Impressions
El cliente no dejó un comentario.Mark R. | First Impressions
El cliente no dejó un comentario.Mackenzie G. | Overall Experience
El cliente no dejó un comentario.Tina Y. | Overall Experience
Staff was very accommodating and friendly. Made my experience moving in great!matthew a. | First Impressions
El cliente no dejó un comentario.Sian H. | First Impressions
El cliente no dejó un comentario.Karen C. | Overall Experience
Excellent staff. Will recommend to other peopleKaren C. | Overall Experience
El cliente no dejó un comentario.Stephen F. | First Impressions
It smelled bad in our unit. Our belongings are ruined by the smell. Our ceiling height was horrible. You guys are crazy with what you charge for your units. We now have one that's 650 sq ft for 280$ 100 more than we paid you guys. The worst thing for me is the outrageous fees. I always paid my bill here and there a bit late but the fees were ridiculous. Way happier where I am now, I have 3 units and will give them a lot more business!Meggan W. | Overall Experience
El cliente no dejó un comentario.Dave R. | Overall Experience
The pre sign up on the web site is a waste of time. They had to redo the whole thing. And forgot to include the storage locker. Had to go back and butt in line and redo that portion as well. People in line already frustrated as it took quite a long time to process one person. When you're in a hurry and only have the truck for 4 hours and you waste an hour signing in its annoying. Had to ask someone for a shovel at loading bay. Was standing in a bunch of snow from the storm. When I returned the lady shovelled the spot for me. I would say they need a designated check in person who is fast on computer and not answering phones , getting workers organized, doing 11 other things. My order was interrupted several times which took even longer. Overall great people. Sign in process needs improvement.Kelly C. | First Impressions
We were really impressed by how easy the whole process was. It really helped lessen our stress to know that everything was secure while we were busy with renovations.Chad R. | Overall Experience
Not being your best client; understanding staff helpedAmber W. | Overall Experience
everything went very smoothlyPhylis M. | Overall Experience
An acquaintance of mine happened to be there to rent a unit of his own and somehow the unit ended up in my name. To which point the uhaul tried to invoice me.DONALD H. | Overall Experience
Thank you for being so helpful.Phyllis N. | Overall Experience
Excellent serviceTristan M. | First Impressions
We recommend a set of stairs at the back of the building in the storage area. We seniors can't "hop" up from where the cars park to the loading area so we had to walk down to the ramp.Mary M. | Overall Experience
Everyone was great, explained everything thoroughly. The carts made it effortless and fast. The facility and staff are top-notch!! I really appreciate the free month too!! Thank youNatalie M. | First Impressions
Always great service here.Amanda D. | Overall Experience
I have used the service a number of times in the past and have always had exceptional customer service. Thank you to Glen and his staff who made what stressful move easier.Caroline M. | First Impressions
Staff was helpful and friendly. Would recommend them.Cheryl O. | First Impressions
Great experienceBeverly S. | Overall Experience
Store manager was nuts.Lindsey D. | Overall Experience
Helpful staff that got us set up with a truck and a storage unit. The first month free and it's truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.Keegan L. | First Impressions
Always a pleasure dealing with the people at this location!JOHN L. | First Impressions
Worked well. Thanks.Philip A. | Overall Experience
App didn’t work to pick upPatrick A. | Overall Experience
Excellent all round. No complaints! Good job!KATHY B. | Overall Experience
Glenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.Patricia J S. | Overall Experience
It was very easy to get to and easy to transportTuvya R. | Overall Experience
Very satisfiedDavid H. | Overall Experience
Very friendly , very clean, price is great!Jennifer H. | First Impressions
I loved itBlessing U. | Overall Experience
Very happy with the service and use of he facilityAndrew M. | Overall Experience
Was a great experience.JAMIE M. | Overall Experience
This was my first experience renting a storage unit so I didn't know what to expect. The customer service rep went out of his way to find me the perfect spot because of my handicap.Mariann M. | Overall Experience
Long wait times to pick up uhaul and storage unit, but rest of service was good.Melanie T. | Overall Experience
Excellent facility staffed by friendly, helpful staff.FERGUS M. | Overall Experience
Glenn Dee went above and beyond the call of duty to help this senior citizen with a complicated move. Little things can make a HUGE difference during stressful times. I would definitely go back to himMary G. | Overall Experience
This is the worst company I have ever dealt with in Peterborough and I will never deal with them again and I am letting everyone know how you guys treated mejenifer d. | Overall Experience
Glenn and Team at the Peterborough storage facility were phenomenal! We had a miscommunication booking through the call center, but Glenn smoothed everything over in person and was very understanding!Alexander C. | Overall Experience
.Lisa D. | Overall Experience
The storage facility is excellent. Access and security are very good. My only problem is the length of time to get service. There needs to be more staffing during busy times. Computer service is poor.Lee B. | First Impressions
Good overall erperience.John S. | Overall Experience
Glen was greatCynthia C. | Overall Experience
very clean, very secure feeling with lots of carts for convenience.James B. | Overall Experience
Definitely would have no problem using this place againAlli R. | First Impressions
Great place , would definitely rent from there again in peterborough, ontarioAlli R. | Overall Experience
I liked the very helpful staff in the storage area of this U-Haul.Dmitry P. | Overall Experience
ubox drop off was an hour late to load and was 45 minutes late at drop off to unload. Both times were chosen for a reason yet we had to wait both times.Mark R. | Overall Experience
The lady that helped me was very nice and laid back and answered all my questions.Cheyenne L. | First Impressions
The staff was very helpful and friendlymark c. | Overall Experience
Employees are very helpful and the manager went above and beyond to help us outMatt P. | First Impressions
ExcelenteMarina B. | Overall Experience
Helpful and friendly staffmark c. | First Impressions
Very good service.GEORGE G. | First Impressions
Great!CAROL V. | First Impressions
But your employees seemed so worried about efficiency and productivity that they didn't get some of my jokes when I was at the service counter. You need to train them how to relax.John S. | First Impressions
Staff were very helpful!David B. | Overall Experience
Very pleased with your service and facility.Rodica M. | Overall Experience
We were so pleased with all of the services provided by uhaul. The staff were very professional and pleasant. Thks to you all for the assistance.Marina B. | First Impressions
wonderfulkathi c. | Overall Experience
Booked 26' got 15' ,$6 mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent thoughAmber W. | First Impressions
This is a great facility. Very helpful and friendly staff.Gareth D. | Overall Experience
We were to get one 10x15 storage unit and it ended up a 2 units 1 10x10 and 1 5x10. It was up stairs. Very disappointed. We needed more storage so I went elsewhere.Donna B. | First Impressions
The woman who waited on us was professional yet warm and friendly. Loved the whole experience.Roberta H. | First Impressions
The lock uhaul sold me at a very expensive price for the storage became jammed and the key could not be extracted after a month. The staff declined to replace the lock or issue a refund.Ibrahim R. | Overall Experience
One girl on checking out day was rude & yelled at customers like they were her small children. Next day she was rude. Otherwise, on the evening of checkin the girl working was excellent as was the mgrTammy R. | Overall Experience
Elyse & MacKenzie were very efficient and helpful.Ben M. | Overall Experience
When people are on odsp they do not money to pay for the storage unit weeklyRuby S. | Overall Experience
Jordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!Rick W. | First Impressions
Elise was very informative, helpful and prompt in getting our storage arranged and the truck checked in. We appreciated dealing with a very professional representativeBen M. | First Impressions
All the staff were friendly and extremely helpful even when they were busy. We would recommend this facility 100%Tammy M. | Overall Experience
The staff were friendly and informative.Alicia B. | Reservación
Should allow customers to pay for a couple of days if they have plans to move stuff out of the storage that are unable to move out when money is duegabrielle b. | Overall Experience
Very Welcoming and informative! thank you!Andrea H. | Reservación
Was perfect for my storage needs and would use again.Caitlin M. | Overall Experience
Great service as always,thanks so much.tim c. | Overall Experience
Staff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.Ralph A. | Reservación
Over all my experience was greatPam A. | Overall Experience
shocked my storage facility seems to have disappeared from your system! booked it under Ref. 848029-100849 in April'18 and have been paying on 7th of every month.Now no one can find it?? Im in dubaigershwin t. | Overall Experience
No further comments.philip r. | Overall Experience
I have no complaints so far.gershwin t. | Overall Experience
Great staff. Manager is a really helpful guy. Thanks for all the help.Gareth D. | Reservación
It took a while for the manager to send me an email confirming that I had moved out. I was worried that they would make me pay rent even though I was out. But it all worked out in the end.Melissa U. | Overall Experience
Extraordinario servicio al cliente Alison H. | Reservación
Great help with phone reservation. Front desk help was excellent.DAVID P. | Reservación
Great experience will rent againKAREN C. | Overall Experience
Rent was not to high, which was helpful for summer storage while seeking a stable living situation.Brendan C. | Overall Experience
had issues which were resolved sufficiently and accurately with satisfaction koodo to the manager at 900 water st peterborough locationHeather K. | Reservación
The gentleman who served us was very nice polite etctracy c. | Reservación
Both times I was in your employees at the desk were helpful, respectfully answered ally questions and took time to ensure I understood what I was renting.Shirley H. | Reservación
I rented 2 u-haul shipping boxes from fort McMurray delivered to Peterborough, on. I was told they would be in Peterborough by July 27, 2018. didnt get them till Aug 08.. 13 days late. no refund!!Erica O. | Overall Experience
Employees are very helpful and friendly. I had to switch units, but it was not a big deal. Thanks, AngieANGELA C. | Reservación
Close to my home so convenient. Nice clean secure facilities. Nice to be able to come and go as I needed to.Heather R. | Overall Experience
We will return againstacie h. | Overall Experience
We found that for a Saturday, and end of the month there should have been more staff available. Current staff are excellent. Very professional.judith l. | Overall Experience
Gracias.Debra Lynn B. | Overall Experience
Major mistake were made. I was sent home with an empty U-box instead of a box full of my stuff. Glenn seemed very rude when he came to pick up the box.Christopher D. | Overall Experience
loved the experienceClaire R. | Overall Experience
Best storage in Peterborough!JASON M. | Overall Experience
Couldn't be more served and looked after.jim w. | Overall Experience
Easy access and really appreciated the community donation drop-off corner for items we no longer neededDuncan A. | Overall Experience
N/Celohor i. | Overall Experience
the website navigation for paying was terrible and I got charged a late fee because I couldn't access the payment area easily. It should be the first thing you see.David B. | Overall Experience
Storage was in an excellent location, clean, secure and friendly staff.Patti S. | Overall Experience
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