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Lesley M. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Peterborough
Testimonials From Recent Customers
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What a positive experience. Professional, courteous staff. Easy to follow procedures for pick up and drop off. Helpful hand to hook up and detach trailer. Clean store. Amazing facility!
GLENN S.Staff at this location fantastic always willing to help very pleasant
David K.I was overpriced for fuel without even contacting me.
Twinkle B.The whole team provided such incredible service, from keeping me inform of the status of the availability of the rented truck, to the fee of the milleage and return procedure. Greater team than most locations.
Kelly T.I was surprised my Bill was so high. Is $109 your usual daily rate for a cargo van?
Lorrie L.Waited almost an hour to get our reserved van. It seemed like the system was extremely slow.
Tyler B.Uhaul continues to impress! Well, all the real-life people, facility, and equipment was top-notch as always… the mobile check-in was frustrating and I gave up on it; glad I was there during business hours. For the record, I gave up on the mobile process because it continually asked me to submit photos of my licence even though I already had them on my account. When the application asked me to clear my cookies, I tapped out. Keep up the amazing work, I recommend Water St Uhaul every chance I get.
Marcus E.Staff was efficient, knowledgeable and courteous when I picked up and returned the trailer I rented.
Jeff B.The car trlr. I rented was almost an hour away and could not be brought to the truck location. Dunsford location also had excellent service and would recommend the location.
Chuck L.The trailer we rented did not have the proper Ministry of Transportation Annual Inspection on it. My husband was very unhappy and would not have taken the trailer if we had an option. I have a picture if you need it. I booked the whole thing on line and then had to spend 40 minutes doing all the same things at the store to get the trailer, when we were both on a break from work. I booked pickup for 1:30pm and then found out that would not work so I tried to call the store and just got your automated line and the wait time was 55 minutes...55 minutes is ridiculous, so I had to drive to the store to see if I could change the pickup time. Very poor system and will use any other rental in the future.
Reg W.Great vehicle and comfortable ride. Thanks!!
ELAINE C.UHAUL needs to overhaul reservation system as the agents in central reservations do not fully disclose all information.Cenral reservation agent 100% confirmed a one way rental to me only to call me late afternoon the day prior to say not available and offer us a location not even close to our route,we were left scrambling On our own to book something that would work. Upon picking up the vehicle was suppose to have a quarter of a tank of gas,it did not someone had siphoned it out was told if we gassed up would be given credit on final bill,credit was 50 when one quarter was more like 100 credit,charged a cleaning fee of 25 when we took the time to sweep out the truck and take garbage out.When you try and call the depot directly to discuss you get sent over to central res.Bottom line UHAUL sorely needs competition!
GHeorge H.This was the most professional experience I've ever had with a rental company. Simple, fast and friendly. They've earned my future business.
Glenn J.Quite the noise coming from the drivers side window at top. I mentioned it on return and I got a 20.00 refund. Gracias
Dale C.Great customer service , thank You
John M.The service was outstanding. I would not change a thing.
Marie A.Employee Gibson was great. You should give him a raise.
John R.Good service .
Charles M. | Overall ExperienceStaff waere rude and very slow. They weren't willing to help at all through the confusing process, nor did they explain the process of how to dispute until I had to force someone to explain it because of the preexisting damage. Truck was not clean and had a bad smell in the back and nicotine pieces were found in the truck cab. Overall, it was expensive, dirty, confusing, and a bad experience. Made moving way more stressful than it had to be.
joshua B.Make sure vehicle is fully safe for the road there was no horn on truck
Joe L.Stay open later. 7pm is too soon to be closing doors. Again, I had lots of questions to ask, and no one was there!!
Roberto A.The 900 Water Street Peterborough location was well maintained inside and outside, the staff were knowledgeable and friendly. The rental truck was clean, in good condition and the gas mileage was decent. Overall very happy with the service and the truck please let your staff know they are doing a great job serving your customers.
ann H.Very busy, but staff maintained courteous and polite manor.
david K.I have been renting equipment from Uhaul for a while now and this is by far the best service experience yet. Customer service was wonderful! It was full service they inspected the trailer with me and hooked it up to my vehicle! Excellent service and would definitely recommend using this location.
Abu S.When I book a vehicle at a location in Bancroft and find out the day before that I have to go to Peterborough instead and thus add an extra 80 kilometres to my mileage charge you will understand my frustration with uhaul. I'm not even going to mention my 30 plus minutes on hold in 2 calls to your company to try to figure out this change to not have it resolved. The location in Peterborough was clean and efficient but I wish I didn't have to drive all that way to see it!
Vince P.No smoke smell in truck, please
Liam G.Everything was great!
RoccoRichard F.By far the best spot in Ontario to do business!!!
Skye D.This location is awesome. Helpful and friendly staff, easy to pick up reserved trailer within a few minutes and 24 hour return. Love this location.
Ken F.I was trying to rent a truck from a location closer to home but this was the closest with the truck I needed. Provided me with a reduced mileage to compensate for the extra driving. Very friendly and helpful staff. Quick and easy check in and drop off. Great experience.
Stephen D.Staff was helpful and friendly Making my experience kind and understanding
Ann D.Efficient and friendly staff. Thank you
Paul S.Customer service was absolutely trash. Charged me a 15$ fee for cleaning when the trailer wasnt clean when i got it. Tried to blame a dent on me that was there when i picked the trailer up. Further more the people who were there to “hook the trailer up†for me didnt know what they were doing and were ignorant as fuck. Never will i go back.
Cody A.This wasn't to do with the drop off location, this is to do with the call in Center. I called to confirm my 20' trailer had a floor length of 20' and that the 20' length was including the attic part. The lady confirmed that twice. Then showed up to a floor length that was not 20'. No other larger trucks available. Took me twice the time and trips to move the long pieces I was trying to move which then meant I had to pay for additional km's as well.
Catherine M.Everything was good. Only things is wait time was a bit big
Gleb K.In the case of vehicle rentals, they should be delivered to the customer (and returned to U-Haul) with a full tank of fuel.
Richard C.Nothing. Excellent service again. I will continue to rent from and recommend UHaul on Water. Thank you
Lilian H.Dropped off after a crazy storm with no power and everyone was so nice and helpful!!!
Madison S.Drop off was good. The equipment worked well.
Sean P.Huge place. Very clean. Friendly people.
Barry T.Very friendly and knowledgeable staff. Keep up the great work!
Sarah K.More staff and equipment that works properly
Jeremy H.Very efficient, clearly know uhaul and their business
Ron H.It was such a wonderful ride , a cheap way to pick up queen mattress and as for the cost was surprise. Thank you for the awesome service.
Karen D.Glen and staff were amazing!! Everything was done in a timely fashion. Staff was knowledgeable and very friendly!! Would 100% recommend to family and friends!! Great experience!! Thank you.
Colin R.Best location in town Fantastic
MASONDYLAN L.The online checkout for truck rental has not worked for the second time in my experience. This caused long lineup delays as staff had to input data that could have been easily submitted online. This franchise deals with many uhaul products so one person with questions about storage etc can cause a massive line while we wait for our keys.
Steve M.Staff are great. Always a cheerful hello, and attentive to detail.
Shawn M.All good - friendly staff.
Karen S.The employee that was at the desk was very rude and was also the only one there. They also had everyone pick up their trucks at the exact same time. The wait was over an hour to get the truck. You also request more than one phone number. Some people only have one phone . Your employee was refusing to give us the truck because we now only have one phone .
charmaine B.The staff came out to parking lot to greet us on arrival and checked us out without having to go inside. Much appreciated!!
Marc-Philippe P.Will be back next weekend
Greg C.Staff were wonderful; clean and professional establishment! ¡Gracias de nuevo!
Matthew A.Easy to rent from these folks... done it many times... always satisfied!!
John M.Peterborough ON location seems to be understaffed.
Richard H.We always use the same Haul and have never had a problem. They are always courteous and willing to help.
Shelley W.Understaffed for the amount of customers on site on Sunday morning.
Fraser A.My only complaint is corporate rather than location based. I went through the corporate uhaul site to make a booking for a specific sized unit and received a call two days prior to my move in date with news that there wasn't a unit the size I booked available. I was able to get a larger unit, which is about $70 more expensive per month.
Joan W. | First ImpressionsI really enjoy working with the staff here I have been coming here for almost 2 years now
Rhonda K. | First ImpressionsThe staff at this location are amazing!!! They helped us get a unit when we were desperately in need without hesitation I wouldn't want to go anywhere else.
Kittrinka S. | First ImpressionsExcellent. Convenient. I used the ptbo U-Haul services for short term to store some furniture. I was very happy with their over the top service. The staff are very caring & helpful and make sure your getting the right thing. I've also used their moving trucks as well. Their vehicles are immaculate & very user friendly. Will definately recommend.
Seta M. | Overall ExperienceThe staff was always helpful and friendly. Always a pleasure to do business with
Keith S. | Overall ExperienceI have to say my U-Haul storage experience was exceptional. The facility is well maintained and I never had any problems. ¡Gracias!
Kevin K. | Overall ExperienceVery friendly Staff, nice clean facility, suited my needs perfectly
Hanna S. | Overall ExperienceMy second time getting a storage unit at this location and it’s always been a good experience.
Michael R. | First ImpressionsGreat staff.
Leo B. | Overall ExperienceVery easy process. Staff was friendly and helpful
Jodi Lyn S. | First ImpressionsNot impressed that I didn't get any money back for the month I just paid for. Bad business.
Anthony P. | Overall ExperienceStaff were a little overwhelmed - Sunday morning was very busy. Only 1 staff member was there for a while. She helped us get settled in to our unit. Great service given the circumstances. 1 hour in and out. Also - the weather was not great.
Leo B. | First ImpressionsOverall, I am satisfied while using Uhaul. As good as it gets!
Jerome C. | Overall ExperienceSuper smooth and helpful - thanks a ton!
ALEXANDERROBERT C. | First ImpressionsWe were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of $195.00 per hour equaling $380.00 at our expense.
Linda D. | First ImpressionsThe advertising was condeludedly misleading. Alot of unpronounced tie-in-fees. I feel swindled. the prices and services were not syncronnes. Straight Obvious Honesty would have averted much of that. Otherwise referals and long stay would have been an exciting referal, but now I am simply tied to the situation until somthing more affordable and convenient arises. ID required to pay..it was alot of anoyances. not split level with a platform, there is a rolling stair ladder, and storage(s) not stacked, instead individual, its not a double deal at all. ps Im SciVegan Kyle, Not Wayne. thnx though Wayne. I would disadvise uhaul exxcept with caution for overblind fees.
Privacy R. | First ImpressionsVery professional. The best storage facility I have seen. Gracias.
David M. | First ImpressionsThe security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.
Ryan P. | Overall ExperienceThe associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.
Tabitha O. | First ImpressionsThe only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.
Dennis K. | Overall ExperienceI think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone else
Steve B. | Overall ExperienceI didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.
Rebecca M. | Online Move InBest uhaul I've been to.
SHAUNRICK G. | Overall ExperienceI was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.
Adam w. | Overall ExperienceEveryone there is helpful nice I will use them again great place to do business with
Robert C. | Overall ExperienceCould be more available to answer phone calls
Mark T. | Overall ExperienceNo issues but was very expensive. Found a more competitively priced alternative.
Marie-Eve H. | Overall ExperienceThank you for all your services with a big smile 😊
Donna C. | Overall ExperienceIt was easy to reserve a unit online. Went in to get the unit and the employee was very helpful. The unit and facility was very clean. Would recommend.
Kevin K. | First ImpressionsEverything was great except the loading and unloading access to the upper level. Several steps and often blocked parking were problems.
David G. | Overall ExperienceNot a big fan of being required to buy a specific lock but I can't fault the staff for that policy.
Mauro D. | First ImpressionsI rented a storage trailer. I thought my stuff would be okay but I should have known it wasn't going to go well. When i got the trailer, it smelled pretty bad and it looked like stuff was spilled. I let the person know and I left it open for a few hours to air out before I put my stuff in. I visited once in a while during the 2 years I had stuff stored. When i moved out, the stuff at the back had mould. my box spring, my 6 foot shelf and a really expensive white lacquer tv stand was stained yellow. couldn't clean the yellowish brown tint. had to throw away my box spring and shelving unit. can't believe I spent all that money when I could have just left my stuff in on the yard and used that money to buy new furniture. I took photos but I'm pretty sure uhaul isn't going to do anything.
hector s. | Overall ExperienceWe chose this location for it's easy access to Trent University and the rest of Peterborough, and it's excellent reviews. They definitely lived up to (and exceeded) the reputation! What was meant to be a short summer 'stay' between university years ended up a year and a half due to COVD. The security, well maintained facility, and reasonable price gave us confidence- we had one less thing to worry about during a stressful time! The staff- Glenn et al- were wonderful- always accessible and helpful, friendly and professional. Highly recommend! Thanks for everything :)
Katherine R. | Overall ExperienceI have used U-haul 2-3 times before, always have a great experience will definitely use them again if need to.
Teuta b. | Overall ExperienceWhen I called and spoke to Glen, he didn't advise that the available locker had to be accessed via stairs. We brought a trailer full of items, I went inside and paid and when Cody showed me how to access the locker, he mentioned the stairs. We needed the storage for heavy items so I cancelled the transaction. Cody was very apologetic and kind. It would have been nice if Glen had mentioned the stairs when I called, as it was a waste of our time and also Cody's time.
Anne W. | Overall ExperienceExcellent service.
GEORGE G. | Overall ExperienceExcellent staff Glenn has!! Highly Recommend .
pete g. | Overall ExperienceEverything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?
Balan M. | Overall ExperienceNice place. Good people.
Edward D. | Overall ExperienceKnowledgeable and friendly staff
Karen C. | Overall ExperienceHave rented vehicles from this location and also used their storage facilities. Through all my interactions with the employees/owner of this location, I have been EXTREMELY impressed with both their friendliness and customer service.
Adam D. | Overall ExperienceThe sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.
Gordon D. | First ImpressionsI found your services easy to use, and was impressed by the cleanliness of the building. The staff was well versed in all aspects of the operation and were a pleasure to deal with. The ease and efficiency of their services is to be commended. I would definitely recommend your location to anyone you needed it and would utilize it again if required!
Michelle O. | Overall ExperienceI have no complaints about water St Peterborough U-Haul, they were there when I needed them most. Gracias
Rhonda K. | Overall ExperienceGlenn is awesome. He solves every problem with patience and does not quit until there is a solution.
Janette P. | Overall Experienceall the staff are very friendly
jim r. | Overall ExperienceThe loading dock could be more accessible, by that I mean, stairs or a ramp in the centre of where people park
Gail R. | Overall ExperienceEasy peasy
Kelly W. | Overall ExperienceExcellent facility, just way too expensive for me, had to move to a cheaper facility.
Laura B. | Overall ExperienceAmazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy one
Stephanie W. | First ImpressionsI had a good experience over all with the exception of a few minor computer issues that were ironed out quickly
Amanda G. | Overall ExperiencePatrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!
Tanner E. | First ImpressionsJenna White at the Water St store in Peterborough was so helpful and accommodating. I would gladly work with her again. She was cheerful and driven to help find the best products for my needs.
Jennifer H. | Overall ExperienceSanitizer needed for public use carts
Jame B. | Overall ExperienceAmazing team, very helpful and accommodating. Would deal with them again.
Cary R. | First ImpressionsThe staff were very friendly and very helpful. I have already recommended your location to a few people.
Sheila L. | Overall ExperienceExcellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!
pete g. | First ImpressionsThere is a young man who always helped me. We always talked about our pets. Best experience ever. He was so awesome. I spoke to glen one time and he was also amazing. I am so grateful.
Maria D. | Overall ExperienceThe staff member that assisted me was incredibly helpful.
Deanna G. | First ImpressionsMy only complaint is after having autopay set up when ordering the unit, I was charged a late fee for nonpayment the first month. I'm not sure what happened but I was very disappointed to be charged extra when I made sure that auto payment was set up day one.
Sydney T. | Overall ExperienceI honestly would recommend U-Haul to anyome the staff are exceptional very helpful. I had a hard time understanding a few things and they helped me understand what they were explaining. I would give them 10 out of 10 stars.
Hannah F. | Overall ExperienceThank you for everything!
Paul L. | Overall ExperienceAlready left a Google review, y'all where awesome. 7pm is a little early for self-access storage units to close, but I'm sure the staff doesn't want to have to work late everynight, so it's understandable!
kevin b. | Overall ExperienceVery highly recommended. Prices fair, service efficient and staff friendly.
Scott W. | Overall Experience