The staff came out to parking lot to greet us on arrival and checked us out without having to go inside. Much appreciated!!
Marc-Philippe P.Customer Reviews for U-Haul Moving & Storage of Peterborough
Testimonials From Recent Customers
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Will be back next weekend
Greg C.Staff were wonderful; clean and professional establishment! ¡Gracias de nuevo!
Matthew A.Easy to rent from these folks... done it many times... always satisfied!!
John M.Peterborough ON location seems to be understaffed.
Richard H.We always use the same Haul and have never had a problem. They are always courteous and willing to help.
Shelley W.Understaffed for the amount of customers on site on Sunday morning.
Fraser A.Always a pleasure
Michael O.Make it known that space is not available for parking a private vehicle while using the U-Haul vehicle. Staff and location were great but the vehicle was barely roadworthy, with blinking idiot light and beeping alarm sounds throughout the journey. A rough ride. Not near the quality I have experienced with other vendors.
E Ann C.~30 minute wait to have equipment inspected after return, considered this unusual for 10:30 AM on a Saturday. Definitely understand if they were short-staffed due to an absence, but would have appreciated being told on arrival to expect a wait.
Blake M.This was not the location I selected, so while it was nice enough, I wish you had stuck with the return location I chose when I booked the truck.
Karen P.Service was friendly and took on the feedback I gave regarding the truck (seemed to have an alignment issue as i was driving in a straight line with the wheel turned a fair way to the left for most of the drive, and the fact it wasn't clean on pick-up). Only complaint is there was a bit of a line up and took some time to be seen, however very good once seen!
Callum M.Each uhaul employee was friendly, knowledgeable and helpful. The products are fantastic, the truck was excellent. A really great experience.
Paulette C.Was quoted one price when I booked on uhaul.com and paid another price when I picked it up. I made mention of this when picking it up and the Attendant made note about it and I made another note about it when returning the vehicle and was still charged the more expensive price.
Simon L.Nothing, as far as I'm concerned. My experience was pleasant and quick. Everyone was friendly, knowledgeable and helpful.
Art L.Have clear directions and information as to where the truck was located for us to pick the truck up. Our truck was around the back of the building - not with the other vehicles.
Gordon A.Tried to explain safety concerns to the staff when returning. Multiple safety issues with truck and staff dismissed them completely. Your company does not care at all about customers, or safety.
Catterina D.they combined my name with my freinds drivers licence making me the authorized driver. i have been suspended since 1991.
David O.Custom service was friendly and top notch.
Michael T.It was super friendly and efficient. Thanks!
Otto T.Solid crew of hard working people always at this location
Jared M.Trailer was filthy, added an extra hour to my move
Jade H.The original reservation was at The Esso station address: CR-45 Norwood Ontario. After driving 160 km to that location, I was told they do not have a trailer for me. I then called Uhaul and spent over an hour on hold or being transferred around. I finally got someone on the phone in Nova Scotia who I have to convince to help me after he told me he couldn't help because I was in Ontario. Ended up at the Uhaul in Peterborough and finally got a smaller trailer (5x8) when I needed the 6x12 which means my move had to have two trips and made me late to move out. 2 star review due to decent service in Peterborough.
Joe C.Heads up on moving days I.e. first and last of the month
Randall A.Faster severs (computer wait time was long).
Breanna B.Truck was rented to another individual, and I didn't think the truck was prepped properly that I ended up getting when I picked it up. Did some extra cleaning inside to make sure it was ready for next user from previous one
Mark C.Absolutely great lady to deal with. The experience was wonderful, easy and efficient. Velda
Velda M.A little slow on the return someone had turned off a sensor to indicate I had arrived beyond that my time in store was great
Peter R.A really good experience from start to finish. Trailer worked great.
John W.Staff very friendly and helpful
Lee C.Glen is an outstanding ambassador to your company. I would hire him anyday. Just an incredibly helpful and welcoming person that accommodated all our moving needs. A completely great experience because of Glen.
Rose B.Truck was buried behind a bunch of other trucks had to pull mirrors in and guide through with another person. It was a 10pm pick up so was hard to see. This location also uploaded brand new pictures of a different brand new truck. Since it was dark we could barely see if there were any damages luckily we saw the broken front bumper and noted it. Will not be back to this location.
KATELYN C.The lady who served us was super. She told us all the info we needed, plus answered questions I had. She was great. Super customer service
Diane P.All good
Victor S.I dropped 7 pm April 19
Kanubhai P.No improvement needed!
ROBERT M.Arriving shortly after pickup time at 5:30am for self pickup, I gave my partners name and phone number as a secondary contact for the pickup verification. My partner answered and verified. But I was then called from U-Haul and asked provide an alternate ID. I then returned home to retrieve my passport. After succeeding for the second time to verify, I received the lockbox number and code. I opened the lockbox, number one, but it was empty. I tried all the other lockboxes with the same code given, but none would open. I then tried to call U-Haul but was on hold for over 10 minutes. I went to get a coffee and returned luckily to find an employee was arriving, by this time it was after 6:30 AM. She came out very quickly, knew my name, and apologized for the mixup, saying they forgot to bring out the key and put it in the right box. She gave me the key and I proceeded to move, having been delayed over an hour by the mixup. When I returned the truck, I explained to the young man what had happened, otherwise the truck performed well. He then accused me of having not open the right box saying that the key was in lockbox number two all along and I should have known to check that. At that point I was tired and just wanted to leave. However this man's demeanour was inappropriate, all of the inconveniences I experienced on Saturday morning were because of miscommunication on U-Haul‘s part. I was simply looking for some sort of acknowledgement or apology, but was instead met with defensiveness. As a result unfortunately I will not be seeking business with this location again.
Jordan B.I asked for a larger trailer as I clearly didn't anticipate as much that my daughter had to move. When asked, I was told there wasn't anything available…. Meanwhile, there were 3 larger trailers on site and trucks. A different alternative would have been greatly appreciated, but that wasn't the case. I do realize it was my error, and accept full responsibility, but some flexibility and assistance would have made this move much much less difficult than it needed to be.
Tina D.There was a lot of mud on the wheels and lower body of the vehicle when it was picked up. I expected to receive a clean van.
C J H.- would be nice if the truck had a back-up camera - would be nice if the user could switch between kph and mph (our vehicle was an American vehicle which was fixed in mph format) Other than above, my moving experience with U-Haul was perfect. All the staff were polite, efficient and professional.
Richard N.When a customer is given the option to use another payment method then pays with that said payment method don't charge the old card not authorized for the payment.
Braeden M.Keep doing what you are doing
Don T.This rental was way too expensive for 5hr rental I needed.
ZACKJOHN O.We had an amazing customer service rep who helped get us set up with our truck. Very helpful, friendly, attentive and made us feel like we were important. The truck door was quite challenging to open and close, however the experience overall was positive.
Eric L.The trailer was not cleaned before ingot it.
Raymond Y.Quick friendly service, front end person and I talked about our dogs and stupid things they've eaten. Put a smile on my face :)
Chris W.Everything good. The lady there in the morning was fantastic.
BILL H.My only complaint is corporate rather than location based. I went through the corporate uhaul site to make a booking for a specific sized unit and received a call two days prior to my move in date with news that there wasn't a unit the size I booked available. I was able to get a larger unit, which is about $70 more expensive per month.
Joan W. | First ImpressionsI really enjoy working with the staff here I have been coming here for almost 2 years now
Rhonda K. | First ImpressionsThe staff at this location are amazing!!! They helped us get a unit when we were desperately in need without hesitation I wouldn't want to go anywhere else.
Kittrinka S. | First ImpressionsExcellent. Convenient. I used the ptbo U-Haul services for short term to store some furniture. I was very happy with their over the top service. The staff are very caring & helpful and make sure your getting the right thing. I've also used their moving trucks as well. Their vehicles are immaculate & very user friendly. Will definately recommend.
Seta M. | Overall ExperienceThe staff was always helpful and friendly. Always a pleasure to do business with
Keith S. | Overall ExperienceI have to say my U-Haul storage experience was exceptional. The facility is well maintained and I never had any problems. ¡Gracias!
Kevin K. | Overall ExperienceVery friendly Staff, nice clean facility, suited my needs perfectly
Hanna S. | Overall ExperienceMy second time getting a storage unit at this location and it’s always been a good experience.
Michael R. | First ImpressionsGreat staff.
Leo B. | Overall ExperienceVery easy process. Staff was friendly and helpful
Jodi Lyn S. | First ImpressionsNot impressed that I didn't get any money back for the month I just paid for. Bad business.
Anthony P. | Overall ExperienceStaff were a little overwhelmed - Sunday morning was very busy. Only 1 staff member was there for a while. She helped us get settled in to our unit. Great service given the circumstances. 1 hour in and out. Also - the weather was not great.
Leo B. | First ImpressionsOverall, I am satisfied while using Uhaul. As good as it gets!
Jerome C. | Overall ExperienceSuper smooth and helpful - thanks a ton!
ALEXANDERROBERT C. | First ImpressionsWe were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of $195.00 per hour equaling $380.00 at our expense.
Linda D. | First ImpressionsThe advertising was condeludedly misleading. Alot of unpronounced tie-in-fees. I feel swindled. the prices and services were not syncronnes. Straight Obvious Honesty would have averted much of that. Otherwise referals and long stay would have been an exciting referal, but now I am simply tied to the situation until somthing more affordable and convenient arises. ID required to pay..it was alot of anoyances. not split level with a platform, there is a rolling stair ladder, and storage(s) not stacked, instead individual, its not a double deal at all. ps Im SciVegan Kyle, Not Wayne. thnx though Wayne. I would disadvise uhaul exxcept with caution for overblind fees.
Privacy R. | First ImpressionsVery professional. The best storage facility I have seen. Gracias.
David M. | First ImpressionsThe security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.
Ryan P. | Overall ExperienceThe associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.
Tabitha O. | First ImpressionsThe only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.
Dennis K. | Overall ExperienceI think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone else
Steve B. | Overall ExperienceI didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.
Rebecca M. | Online Move InBest uhaul I've been to.
SHAUNRICK G. | Overall ExperienceI was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.
Adam w. | Overall ExperienceEveryone there is helpful nice I will use them again great place to do business with
Robert C. | Overall ExperienceCould be more available to answer phone calls
Mark T. | Overall ExperienceNo issues but was very expensive. Found a more competitively priced alternative.
Marie-Eve H. | Overall ExperienceThank you for all your services with a big smile 😊
Donna C. | Overall ExperienceIt was easy to reserve a unit online. Went in to get the unit and the employee was very helpful. The unit and facility was very clean. Would recommend.
Kevin K. | First ImpressionsEverything was great except the loading and unloading access to the upper level. Several steps and often blocked parking were problems.
David G. | Overall ExperienceNot a big fan of being required to buy a specific lock but I can't fault the staff for that policy.
Mauro D. | First ImpressionsI rented a storage trailer. I thought my stuff would be okay but I should have known it wasn't going to go well. When i got the trailer, it smelled pretty bad and it looked like stuff was spilled. I let the person know and I left it open for a few hours to air out before I put my stuff in. I visited once in a while during the 2 years I had stuff stored. When i moved out, the stuff at the back had mould. my box spring, my 6 foot shelf and a really expensive white lacquer tv stand was stained yellow. couldn't clean the yellowish brown tint. had to throw away my box spring and shelving unit. can't believe I spent all that money when I could have just left my stuff in on the yard and used that money to buy new furniture. I took photos but I'm pretty sure uhaul isn't going to do anything.
hector s. | Overall ExperienceWe chose this location for it's easy access to Trent University and the rest of Peterborough, and it's excellent reviews. They definitely lived up to (and exceeded) the reputation! What was meant to be a short summer 'stay' between university years ended up a year and a half due to COVD. The security, well maintained facility, and reasonable price gave us confidence- we had one less thing to worry about during a stressful time! The staff- Glenn et al- were wonderful- always accessible and helpful, friendly and professional. Highly recommend! Thanks for everything :)
Katherine R. | Overall ExperienceI have used U-haul 2-3 times before, always have a great experience will definitely use them again if need to.
Teuta b. | Overall ExperienceWhen I called and spoke to Glen, he didn't advise that the available locker had to be accessed via stairs. We brought a trailer full of items, I went inside and paid and when Cody showed me how to access the locker, he mentioned the stairs. We needed the storage for heavy items so I cancelled the transaction. Cody was very apologetic and kind. It would have been nice if Glen had mentioned the stairs when I called, as it was a waste of our time and also Cody's time.
Anne W. | Overall ExperienceExcellent service.
GEORGE G. | Overall ExperienceExcellent staff Glenn has!! Highly Recommend .
pete g. | Overall ExperienceEverything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?
Balan M. | Overall ExperienceNice place. Good people.
Edward D. | Overall ExperienceKnowledgeable and friendly staff
Karen C. | Overall ExperienceHave rented vehicles from this location and also used their storage facilities. Through all my interactions with the employees/owner of this location, I have been EXTREMELY impressed with both their friendliness and customer service.
Adam D. | Overall ExperienceThe sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.
Gordon D. | First ImpressionsI found your services easy to use, and was impressed by the cleanliness of the building. The staff was well versed in all aspects of the operation and were a pleasure to deal with. The ease and efficiency of their services is to be commended. I would definitely recommend your location to anyone you needed it and would utilize it again if required!
Michelle O. | Overall ExperienceI have no complaints about water St Peterborough U-Haul, they were there when I needed them most. Gracias
Rhonda K. | Overall ExperienceGlenn is awesome. He solves every problem with patience and does not quit until there is a solution.
Janette P. | Overall Experienceall the staff are very friendly
jim r. | Overall ExperienceThe loading dock could be more accessible, by that I mean, stairs or a ramp in the centre of where people park
Gail R. | Overall ExperienceEasy peasy
Kelly W. | Overall ExperienceExcellent facility, just way too expensive for me, had to move to a cheaper facility.
Laura B. | Overall ExperienceAmazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy one
Stephanie W. | First ImpressionsI had a good experience over all with the exception of a few minor computer issues that were ironed out quickly
Amanda G. | Overall ExperiencePatrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!
Tanner E. | First ImpressionsJenna White at the Water St store in Peterborough was so helpful and accommodating. I would gladly work with her again. She was cheerful and driven to help find the best products for my needs.
Jennifer H. | Overall ExperienceSanitizer needed for public use carts
Jame B. | Overall ExperienceAmazing team, very helpful and accommodating. Would deal with them again.
Cary R. | First ImpressionsThe staff were very friendly and very helpful. I have already recommended your location to a few people.
Sheila L. | Overall ExperienceExcellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!
pete g. | First ImpressionsThere is a young man who always helped me. We always talked about our pets. Best experience ever. He was so awesome. I spoke to glen one time and he was also amazing. I am so grateful.
Maria D. | Overall ExperienceThe staff member that assisted me was incredibly helpful.
Deanna G. | First ImpressionsMy only complaint is after having autopay set up when ordering the unit, I was charged a late fee for nonpayment the first month. I'm not sure what happened but I was very disappointed to be charged extra when I made sure that auto payment was set up day one.
Sydney T. | Overall ExperienceI honestly would recommend U-Haul to anyome the staff are exceptional very helpful. I had a hard time understanding a few things and they helped me understand what they were explaining. I would give them 10 out of 10 stars.
Hannah F. | Overall ExperienceThank you for everything!
Paul L. | Overall ExperienceAlready left a Google review, y'all where awesome. 7pm is a little early for self-access storage units to close, but I'm sure the staff doesn't want to have to work late everynight, so it's understandable!
kevin b. | Overall ExperienceVery highly recommended. Prices fair, service efficient and staff friendly.
Scott W. | Overall ExperienceStaff was very accommodating and friendly. Made my experience moving in great!
matthew a. | First ImpressionsExcellent staff. Will recommend to other people
Karen C. | Overall ExperienceIt smelled bad in our unit. Our belongings are ruined by the smell. Our ceiling height was horrible. You guys are crazy with what you charge for your units. We now have one that's 650 sq ft for 280$ 100 more than we paid you guys. The worst thing for me is the outrageous fees. I always paid my bill here and there a bit late but the fees were ridiculous. Way happier where I am now, I have 3 units and will give them a lot more business!
Meggan W. | Overall ExperienceThe pre sign up on the web site is a waste of time. They had to redo the whole thing. And forgot to include the storage locker. Had to go back and butt in line and redo that portion as well. People in line already frustrated as it took quite a long time to process one person. When you're in a hurry and only have the truck for 4 hours and you waste an hour signing in its annoying. Had to ask someone for a shovel at loading bay. Was standing in a bunch of snow from the storm. When I returned the lady shovelled the spot for me. I would say they need a designated check in person who is fast on computer and not answering phones , getting workers organized, doing 11 other things. My order was interrupted several times which took even longer. Overall great people. Sign in process needs improvement.
Kelly C. | First ImpressionsWe were really impressed by how easy the whole process was. It really helped lessen our stress to know that everything was secure while we were busy with renovations.
Chad R. | Overall ExperienceNot being your best client; understanding staff helped
Amber W. | Overall Experienceeverything went very smoothly
Phylis M. | Overall ExperienceAn acquaintance of mine happened to be there to rent a unit of his own and somehow the unit ended up in my name. To which point the uhaul tried to invoice me.
DONALD H. | Overall ExperienceThank you for being so helpful.
Phyllis N. | Overall ExperienceExcellent service
Tristan M. | First ImpressionsWe recommend a set of stairs at the back of the building in the storage area. We seniors can't "hop" up from where the cars park to the loading area so we had to walk down to the ramp.
Mary M. | Overall ExperienceEveryone was great, explained everything thoroughly. The carts made it effortless and fast. The facility and staff are top-notch!! I really appreciate the free month too!! Thank you
Natalie M. | First ImpressionsAlways great service here.
Amanda D. | Overall ExperienceI have used the service a number of times in the past and have always had exceptional customer service. Thank you to Glen and his staff who made what stressful move easier.
Caroline M. | First ImpressionsStaff was helpful and friendly. Would recommend them.
Cheryl O. | First ImpressionsGreat experience
Beverly S. | Overall ExperienceStore manager was nuts.
Lindsey D. | Overall ExperienceHelpful staff that got us set up with a truck and a storage unit. The first month free and it's truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.
Keegan L. | First ImpressionsAlways a pleasure dealing with the people at this location!
JOHN L. | First ImpressionsWorked well. Thanks.
Philip A. | Overall ExperienceApp didn’t work to pick up
Patrick A. | Overall ExperienceExcellent all round. No complaints! Good job!
KATHY B. | Overall ExperienceGlenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.
Patricia J S. | Overall ExperienceIt was very easy to get to and easy to transport
Tuvya R. | Overall ExperienceVery satisfied
David H. | Overall ExperienceVery friendly , very clean, price is great!
Jennifer H. | First ImpressionsI loved it
Blessing U. | Overall ExperienceVery happy with the service and use of he facility
Andrew M. | Overall ExperienceWas a great experience.
JAMIE M. | Overall ExperienceThis was my first experience renting a storage unit so I didn't know what to expect. The customer service rep went out of his way to find me the perfect spot because of my handicap.
Mariann M. | Overall ExperienceLong wait times to pick up uhaul and storage unit, but rest of service was good.
Melanie T. | Overall ExperienceExcellent facility staffed by friendly, helpful staff.
FERGUS M. | Overall ExperienceGlenn Dee went above and beyond the call of duty to help this senior citizen with a complicated move. Little things can make a HUGE difference during stressful times. I would definitely go back to him
Mary G. | Overall ExperienceThis is the worst company I have ever dealt with in Peterborough and I will never deal with them again and I am letting everyone know how you guys treated me
jenifer d. | Overall ExperienceGlenn and Team at the Peterborough storage facility were phenomenal! We had a miscommunication booking through the call center, but Glenn smoothed everything over in person and was very understanding!
Alexander C. | Overall Experience.
Lisa D. | Overall ExperienceThe storage facility is excellent. Access and security are very good. My only problem is the length of time to get service. There needs to be more staffing during busy times. Computer service is poor.
Lee B. | First ImpressionsGood overall erperience.
John S. | Overall ExperienceGlen was great
Cynthia C. | Overall Experiencevery clean, very secure feeling with lots of carts for convenience.
James B. | Overall ExperienceDefinitely would have no problem using this place again
Alli R. | First ImpressionsGreat place , would definitely rent from there again in peterborough, ontario
Alli R. | Overall ExperienceI liked the very helpful staff in the storage area of this U-Haul.
Dmitry P. | Overall Experienceubox drop off was an hour late to load and was 45 minutes late at drop off to unload. Both times were chosen for a reason yet we had to wait both times.
Mark R. | Overall ExperienceThe lady that helped me was very nice and laid back and answered all my questions.
Cheyenne L. | First ImpressionsThe staff was very helpful and friendly
mark c. | Overall ExperienceEmployees are very helpful and the manager went above and beyond to help us out
Matt P. | First ImpressionsExcelente
Marina B. | Overall ExperienceHelpful and friendly staff
mark c. | First ImpressionsVery good service.
GEORGE G. | First ImpressionsGreat!
CAROL V. | First ImpressionsBut your employees seemed so worried about efficiency and productivity that they didn't get some of my jokes when I was at the service counter. You need to train them how to relax.
John S. | First ImpressionsStaff were very helpful!
David B. | Overall ExperienceVery pleased with your service and facility.
Rodica M. | Overall ExperienceWe were so pleased with all of the services provided by uhaul. The staff were very professional and pleasant. Thks to you all for the assistance.
Marina B. | First Impressionswonderful
kathi c. | Overall ExperienceBooked 26' got 15' ,$6 mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent though
Amber W. | First ImpressionsThis is a great facility. Very helpful and friendly staff.
Gareth D. | Overall ExperienceWe were to get one 10x15 storage unit and it ended up a 2 units 1 10x10 and 1 5x10. It was up stairs. Very disappointed. We needed more storage so I went elsewhere.
Donna B. | First ImpressionsThe woman who waited on us was professional yet warm and friendly. Loved the whole experience.
Roberta H. | First ImpressionsThe lock uhaul sold me at a very expensive price for the storage became jammed and the key could not be extracted after a month. The staff declined to replace the lock or issue a refund.
Ibrahim R. | Overall ExperienceOne girl on checking out day was rude & yelled at customers like they were her small children. Next day she was rude. Otherwise, on the evening of checkin the girl working was excellent as was the mgr
Tammy R. | Overall ExperienceElyse & MacKenzie were very efficient and helpful.
Ben M. | Overall ExperienceWhen people are on odsp they do not money to pay for the storage unit weekly
Ruby S. | Overall ExperienceJordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!
Rick W. | First ImpressionsElise was very informative, helpful and prompt in getting our storage arranged and the truck checked in. We appreciated dealing with a very professional representative
Ben M. | First ImpressionsAll the staff were friendly and extremely helpful even when they were busy. We would recommend this facility 100%
Tammy M. | Overall ExperienceThe staff were friendly and informative.
Alicia B. | ReservaciónShould allow customers to pay for a couple of days if they have plans to move stuff out of the storage that are unable to move out when money is due
gabrielle b. | Overall ExperienceVery Welcoming and informative! thank you!
Andrea H. | ReservaciónWas perfect for my storage needs and would use again.
Caitlin M. | Overall ExperienceGreat service as always,thanks so much.
tim c. | Overall ExperienceStaff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.
Ralph A. | ReservaciónOver all my experience was great
Pam A. | Overall Experienceshocked my storage facility seems to have disappeared from your system! booked it under Ref. 848029-100849 in April'18 and have been paying on 7th of every month.Now no one can find it?? Im in dubai
gershwin t. | Overall ExperienceNo further comments.
philip r. | Overall ExperienceI have no complaints so far.
gershwin t. | Overall ExperienceGreat staff. Manager is a really helpful guy. Thanks for all the help.
Gareth D. | ReservaciónIt took a while for the manager to send me an email confirming that I had moved out. I was worried that they would make me pay rent even though I was out. But it all worked out in the end.
Melissa U. | Overall ExperienceExtraordinario servicio al cliente
Alison H. | ReservaciónGreat help with phone reservation. Front desk help was excellent.
DAVID P. | ReservaciónGreat experience will rent again
KAREN C. | Overall ExperienceRent was not to high, which was helpful for summer storage while seeking a stable living situation.
Brendan C. | Overall Experiencehad issues which were resolved sufficiently and accurately with satisfaction koodo to the manager at 900 water st peterborough location
Heather K. | ReservaciónThe gentleman who served us was very nice polite etc
tracy c. | ReservaciónBoth times I was in your employees at the desk were helpful, respectfully answered ally questions and took time to ensure I understood what I was renting.
Shirley H. | ReservaciónI rented 2 u-haul shipping boxes from fort McMurray delivered to Peterborough, on. I was told they would be in Peterborough by July 27, 2018. didnt get them till Aug 08.. 13 days late. no refund!!
Erica O. | Overall ExperienceEmployees are very helpful and friendly. I had to switch units, but it was not a big deal. Thanks, Angie
ANGELA C. | ReservaciónClose to my home so convenient. Nice clean secure facilities. Nice to be able to come and go as I needed to.
Heather R. | Overall ExperienceWe will return again
stacie h. | Overall ExperienceWe found that for a Saturday, and end of the month there should have been more staff available. Current staff are excellent. Very professional.
judith l. | Overall ExperienceGracias.
Debra Lynn B. | Overall ExperienceMajor mistake were made. I was sent home with an empty U-box instead of a box full of my stuff. Glenn seemed very rude when he came to pick up the box.
Christopher D. | Overall Experienceloved the experience
Claire R. | Overall ExperienceBest storage in Peterborough!
JASON M. | Overall ExperienceCouldn't be more served and looked after.
jim w. | Overall ExperienceEasy access and really appreciated the community donation drop-off corner for items we no longer needed
Duncan A. | Overall ExperienceN/C
elohor i. | Overall Experiencethe website navigation for paying was terrible and I got charged a late fee because I couldn't access the payment area easily. It should be the first thing you see.
David B. | Overall ExperienceStorage was in an excellent location, clean, secure and friendly staff.
Patti S. | Overall Experience