Comentarios del cliente para U-Haul Moving & Storage of Peterborough

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Peterborough

Grado total:

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Lindsey D. en

Grado:

Store manager was nuts.

Ryan S. en

Grado:

El cliente no dejó un comentario.

Shawn M. en

Grado:

I have used Uhaul equipment numerous times without a problem. Great rates and the staff have always made the booking easy.

Hesham K. en

Grado:

Change the 1 800 number to Canadian customer service. Atlanta dude was very rude to my husband and we got charged in USD for a rental in Peterborough!!! Owner from Peterbourgh has agreed to credit us the difference but what the hell!!! Should not have happened.

Susan S. en

Grado:

El cliente no dejó un comentario.

Wayne B. en

Grado:

Always great service at this location

Steven R. en

Grado:

Signage for after hour check-in was inadequate, only said to go to uhaul.com instead of uhaul.com/share. The main page did not have any clear link to return instructions and it was too dark to read the fine print on contract where the correct link is given. Luckily the customer service line was able to help us and prevent the extra $20 charge so I'm satisfied with the experience.

Colleen C. en

Grado:

The guy that checked us in was excellent.. efficient, friendly and fast (-:

Christine M. en

Grado:

This move was a nightmare from the time we went to pick up the truck. Prices increased by almost double by the time we were done. I had called to a week before hand to make sure there was no problems. I was assured everything was good. Total lies. The customer service from U-Haul was awful to say the least and the tone of some of the agents was horrible. Like I shouldn't ask questions. As well conviently when I started getting annoyed the account was taken out of my name so I couldn't speak to customer service at all.

Kevin L. en

Grado:

El cliente no dejó un comentario.

Gary C. en

Grado:

El cliente no dejó un comentario.

CHUCK E. en

Grado:

The questions up front and the taking a picture of my drivers license was too slow. The people in front of me were to slow in understanding the questions.

peter D. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

The attendant (upon return) was rude. He was yelling at the guest before me, and then was rude to me about my return. I also then got a late reminder 5 hours after i returned it. I then spent 20 minutes on hold to sort it out and make sure I did not have late charges. Not impressed at all. The trailer was in excellent working order however, and the attendant that I spoke with when I picked it up was lovely.

Joel G. en

Grado:

truck was not safe- broken taillight and mirror.

Keegan L. en

Grado:

Helpful staff that got us set up with a truck and a storage unit. The first month free and it’s truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.

John C. en

Grado:

El cliente no dejó un comentario.

Judith A. en

Grado:

wait times, not enough staff to service, usually a line up making people wait for up to 1/2 hour. If they had more staff to service clients it would be an excellent location.

Scott E. en

Grado:

When using the website to update my pickup time for my already completed order, don't keep trying to upsell me insurance, boxes, blankets, helpers, etc..

Mark O. en

Grado:

El cliente no dejó un comentario.

JOHN L. en

Grado:

Always a pleasure dealing with the people at this location!

Derek L. en

Grado:

Nothing. Experience was great and easy. Highly recommend

Mark H. en

Grado:

The staff were knowledgeable and assisted well. No faults at all.

John L. en

Grado:

El cliente no dejó un comentario.

warren H. en

Grado:

The installation of my hitch was quite acceptable, but telephone service and followup by store personnel was decidedly below standard.

Michael N. en

Grado:

El cliente no dejó un comentario.

Tammy F. en

Grado:

El cliente no dejó un comentario.

Philip A. en

Grado:

Worked well. Thanks.

Wilfred C. en

Grado:

El cliente no dejó un comentario.

Laurie R. en

Grado:

El cliente no dejó un comentario.

Sheila T. en

Grado:

The folks at this location were very helpful. On the other hand, I spoke with an operator at the 1-800 number, who was not particularly helpful. Despite my indicating that I clearly understand there could be an extra charge, she repeatedly stated the value of that extra charge, which became quite annoying.

James C. en

Grado:

Process was smooth and staff courteous and efficient. Had no issues, although maneuverability for large trailers might be a bit of a problem at this location.

Lynn C. en

Grado:

Rented a few times from this location and would recommend to friends

Richard G. en

Grado:

If I ever am in need of another trailer or moving vehicle it will be hard to choose uhaul based on how rude I was spoken to by the lady at scheduling when we called to try and determine why our prebooked trailer was dropped 45 minutes from my house.

Steve S. en

Grado:

This location sets the standard for all your locations. Clean, large lot, well organized and this was in the middle of the night. Actually show up when the location is open with staff and I'm sure by the neat and organization of the area you couldn't ask for more. Thanks, Steve

Connie H. en

Grado:

El cliente no dejó un comentario.

Patrick A. en

Grado:

App didn’t work to pick up

KATHY B. en

Grado:

Excellent all round. No complaints! Good job!

Patricia J S. en

Grado:

Glenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.

Tuvya R. en

Grado:

It was very easy to get to and easy to transport

David H. en

Grado:

Very satisfied

Jennifer H. en

Grado:

Very friendly , very clean, price is great!

blessing u. en

Grado:

I loved it

Karen M. en

Grado:

Very happy with the service and use of he facility

JAMIE M. en

Grado:

Was a great experience.

Mariann M. en

Grado:

This was my first experience renting a storage unit so I didn’t know what to expect. The customer service rep went out of his way to find me the perfect spot because of my handicap.

Melanie T. en

Grado:

Long wait times to pick up uhaul and storage unit, but rest of service was good.

FERGUS M. en

Grado:

Excellent facility staffed by friendly, helpful staff.

Mary G. en

Grado:

Glenn Dee went above and beyond the call of duty to help this senior citizen with a complicated move. Little things can make a HUGE difference during stressful times. I would definitely go back to him

jenifer d. en

Grado:

This is the worst company I have ever dealt with in Peterborough and I will never deal with them again and I am letting everyone know how you guys treated me

Alexander C. en

Grado:

Glenn and Team at the Peterborough storage facility were phenomenal! We had a miscommunication booking through the call center, but Glenn smoothed everything over in person and was very understanding!

Lisa D. en

Grado:

.

Lee B. en

Grado:

The storage facility is excellent. Access and security are very good. My only problem is the length of time to get service. There needs to be more staffing during busy times. Computer service is poor.

John S. en

Grado:

Good overall erperience.

Cynthia C. en

Grado:

Glen was great

James B. en

Grado:

very clean, very secure feeling with lots of carts for convenience.

Alli R. en

Grado:

Definitely would have no problem using this place again

Alli R. en

Grado:

Great place , would definitely rent from there again in peterborough, ontario

Dmitry P. en

Grado:

I liked the very helpful staff in the storage area of this U-Haul.

Mark R. en

Grado:

ubox drop off was an hour late to load and was 45 minutes late at drop off to unload. Both times were chosen for a reason yet we had to wait both times.

Cheyenne L. en

Grado:

The lady that helped me was very nice and laid back and answered all my questions.

mark c. en

Grado:

The staff was very helpful and friendly

Matt P. en

Grado:

Employees are very helpful and the manager went above and beyond to help us out

Marina B. en

Grado:

Excellent

mark c. en

Grado:

Helpful and friendly staff

GEORGE G. en

Grado:

Very good service.

CAROL V. en

Grado:

Great!

John S. en

Grado:

But your employees seemed so worried about efficiency and productivity that they didn't get some of my jokes when I was at the service counter. You need to train them how to relax.

David B. en

Grado:

Staff were very helpful!

Rodica M. en

Grado:

Very pleased with your service and facility.

Marina B. en

Grado:

We were so pleased with all of the services provided by uhaul. The staff were very professional and pleasant. Thks to you all for the assistance.

kathi c. en

Grado:

wonderful

Amber W. en

Grado:

Booked 26’ got 15’ ,$6 mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent though

Gareth D. en

Grado:

This is a great facility. Very helpful and friendly staff.

Donna B. en

Grado:

We were to get one 10x15 storage unit and it ended up a 2 units 1 10x10 and 1 5x10. It was up stairs. Very disappointed. We needed more storage so I went elsewhere.

Roberta H. en

Grado:

The woman who waited on us was professional yet warm and friendly. Loved the whole experience.

Ibrahim R. en

Grado:

The lock uhaul sold me at a very expensive price for the storage became jammed and the key could not be extracted after a month. The staff declined to replace the lock or issue a refund.

Tammy R. en

Grado:

One girl on checking out day was rude & yelled at customers like they were her small children. Next day she was rude. Otherwise, on the evening of checkin the girl working was excellent as was the mgr

Ben M. en

Grado:

Elyse & MacKenzie were very efficient and helpful.

Ruby S. en

Grado:

When people are on odsp they do not money to pay for the storage unit weekly

Rick W. en

Grado:

Jordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!

Ben M. en

Grado:

Elise was very informative, helpful and prompt in getting our storage arranged and the truck checked in. We appreciated dealing with a very professional representative

Tammy M. en

Grado:

All the staff were friendly and extremely helpful even when they were busy. We would recommend this facility 100%

Alicia B. en

Grado:

The staff were friendly and informative.

gabrielle b. en

Grado:

Should allow customers to pay for a couple of days if they have plans to move stuff out of the storage that are unable to move out when money is due

Andrea H. en

Grado:

Very Welcoming and informative! thank you!

Caitlin M. en

Grado:

Was perfect for my storage needs and would use again.

tim c. en

Grado:

Great service as always,thanks so much.

Ralph A. en

Grado:

Staff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.

Pam A. en

Grado:

Over all my experience was great

gershwin t. en

Grado:

shocked my storage facility seems to have disappeared from your system! booked it under Ref. 848029-100849 in April'18 and have been paying on 7th of every month.Now no one can find it?? Im in dubai

philip r. en

Grado:

No further comments.

gershwin t. en

Grado:

I have no complaints so far.

Gareth D. en

Grado:

Great staff. Manager is a really helpful guy. Thanks for all the help.

Melissa U. en

Grado:

It took a while for the manager to send me an email confirming that I had moved out. I was worried that they would make me pay rent even though I was out. But it all worked out in the end.

Alison H. en

Grado:

Great customer service 😊

DAVID P. en

Grado:

Great help with phone reservation. Front desk help was excellent.

KAREN C. en

Grado:

Great experience will rent again

Brendan C. en

Grado:

Rent was not to high, which was helpful for summer storage while seeking a stable living situation.

Heather K. en

Grado:

had issues which were resolved sufficiently and accurately with satisfaction koodo to the manager at 900 water st peterborough location

tracy c. en

Grado:

The gentleman who served us was very nice polite etc

Shirley H. en

Grado:

Both times I was in your employees at the desk were helpful, respectfully answered ally questions and took time to ensure I understood what I was renting.

Erica O. en

Grado:

I rented 2 u-haul shipping boxes from fort McMurray delivered to Peterborough, on. I was told they would be in Peterborough by July 27, 2018. didnt get them till Aug 08.. 13 days late. no refund!!

ANGELA C. en

Grado:

Employees are very helpful and friendly. I had to switch units, but it was not a big deal. Thanks, Angie

Heather R. en

Grado:

Close to my home so convenient. Nice clean secure facilities. Nice to be able to come and go as I needed to.

stacie h. en

Grado:

We will return again

judith l. en

Grado:

We found that for a Saturday, and end of the month there should have been more staff available. Current staff are excellent. Very professional.

Debra Lynn B. en

Grado:

Thank you.

Christopher D. en

Grado:

Major mistake were made. I was sent home with an empty U-box instead of a box full of my stuff. Glenn seemed very rude when he came to pick up the box.

Claire R. en

Grado:

loved the experience

JASON M. en

Grado:

Best storage in Peterborough!

jim w. en

Grado:

Couldn't be more served and looked after.

Duncan A. en

Grado:

Easy access and really appreciated the community donation drop-off corner for items we no longer needed

elohor i. en

Grado:

N/A

David B. en

Grado:

the website navigation for paying was terrible and I got charged a late fee because I couldn't access the payment area easily. It should be the first thing you see.

Patti S. en

Grado:

Storage was in an excellent location, clean, secure and friendly staff.