Everything was great from the young lady at the desk to the young man that closed out the return for me
Max A.Customer Reviews for U-Haul Moving & Storage of Peterborough
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Very pleasant and efficient service.
David W.No suggestions for improvement. We dealt with three employees at this location all of whom were very well trained and proficient.
Maryellen H.Both the staff inside and the person checking the trucks back in were so helpful and kind. Very easy process. Thanks for a great experience.
Sarah T.Polite staff. I have to wait and see if I have any issues with the hitch. Bad experience at another company before. So far, so good!
Kevin R.Awesome team - Elyse was very helpful and corrected the problem from the pick up location- great job!
Rob H.Very good service. Booking system was simple to use.
Steven S.The pricing was not accurate on the app as to what I was charged in person. Was much higher and the explanation was not clear. Other than that it was good.
Susan Y.The u haul location and staff were great but the app kept closin
Christine H.Might need a tune up lots of black smoke first of w
devlin C.Friendly and helpful service at check in and return. ¡Gracias!
paul B.We have used this location many times and it is fabulous! The staff are great!
Linda S.Nothing. You have friendly helpful staff and good equipment.
anne W.Thank You Elise for getting it done on short notice!
JIM F.From start to finish the rental of a cargo van was super easy. Uhaul has thought of every little detail for their customer and takes away many of the stresses of moving. Well done team!
Leslie H.Everyone was very helpful and knowledgeable
Susan Y. | First ImpressionsEric James was there to take my return of trailer. He was very nice and happy to help! I find all the personnel at the Water St location in Peterborough are always happy and willing to help!'
Scott M.Excellent service and staffs are so great… I recommend 100%
Soundarajan R.Well done
Scott C.Very friendly and helpful staff.
Brian B.I found the whole process seamless. The customer service was excellent!
Susan S.Wonderful service, very helpful and polite ! Unit was nice & clean. Amazing facility. Thank you for all your help !
Cheryl D. | First Impressionsdon't change a thing.. awesome experience with my rental
Don O.No issues
Marjorie S.Didn't have anything reserved but saw they had availability online. Showed up quick in and out. Great service.
George M.There friendly great place to rent from
Bill L.No one was around when I dropped off the truck at 11:15 in the morning. Had to phone and ask what to do
Cody T.The young gentleman was very cordial and helpful when I came in for pickup and drop off.
Dion G.The staff behind the counter were very helpful and knowledgeable. Everything was great from start to finish.
Susan Y.Everyone I dealt with was really friendly and ready to help.
Star S.Maybe more customer parking
Joann M.Staff were very knowledgeable and helpful.
Patrick G.I had to delay the rental pickup time and was dealt with courteously and accommodated at my needs.
JAMES R.Only thing you take not The six blankets for $5 We're not in truck Mention to person when we return truck No problem he took it of bill Thank you again Carol
carol G.Very good service
Eric P.I should've waited for the inspection next before leaving the lot. Instructions to do so would help. I was half way home when I got it, at which point I thought Too late now
Scott E.When we told the lady the situation about what happened and what we were told about getting the difference back in money we posted she told us it wasn't true and wouldn't help us with anything. We were charged for km we didn't use at a rate we were told that would be much lower. Horrible experience overall.
Raven D.Super friendly and accommodating when my plans changed. Just a really positive experience...well done...Uhaul Peterborough!!
Bridget O.More comfortable chairs in waiting area.
fred P.I cannot think of a thing you could do better. The service was great and the personnel very friendly.
Michael H.May 1st. was a busy day, an extra staff member would have helped things go a little faster.
Bruce E.The truck was great exactly what I needed. However, I was late getting to the location to pick up the truck and my "reservation" was altered and I had to have the truck back a day early because I was late picking it up. That to me is ridiculous. What is the point of a reservation if it gets changed. If someone doesn't show up charge the credit card, but if you are late the reservation gets altered!! Come on, people are dependent on the reservation that is why they are made. This is the second time I have had a bad experience with UHaul. Maybe your policies should be reviewed and customer's comments should be taken into consideration.
Jason B.Again when I went for a truck the contract was completely different than what was described on phone. At least there was a truck on the lot this time Its a half hazard, disorganized, unpredictable experience dealing with uhaul
Philip Y.You guys were great!!! I had a good experience thank you for making moving day manageable and less stressful :) great service, didn't have to wait long at all.
Sheila S.Fast and efficient service. Lots of choice.
Blair S.Excellent customer service at Uhaul and especially this location. Thank you for making this process so easy.
Julie P.Convenient location, adequate parking. Staff are pleasant and helpful.
ADREA M. | First ImpressionsThe gentleman that checked us in was very personable, friendly and efficient.
suzanne T.lady with Shaved head- really got me out of a pickle i really appreciated you- Girl whos day got turned upside down
shae Y.staff were abrasive and rude. they created a mistake with our booking and our employee ended up having to pay himself. Manager was frustrated but should have treated our employee better
Scherkam L.Staff were very friendly and extremely helpful. Will highly recommend. Gracias.
Kim D.I didn't receive my security deposit back.
Isaac C.I've always found them to go above and beyond to help us.
JIM G. | First ImpressionsGreat crew of people here!
Dan R. | Overall ExperienceThe staff was always friendly and very nice to deal with. They were understanding of my situation and patience was nice. We Will be back if we need any of uhaul services again.
Tammy L. | Overall ExperienceGreat service when I opened my account and when I close completely different staffs on shift and they all helped to beyond my expectation.
Melisha B. | Overall ExperienceThe service I received at uhaul, At 900 water street in Peterborough,Ont ,,, Was great ,,the staff was very helpful, with my request, They were kind, and considerate,,,I could not have asked for better service .. I always use uhaul, for my storage needs …thank you
Beverley B. | First ImpressionsCouldn't have asked for better people. Glenn and his staff went above and beyond for me and my son over the last 5 and a half years. I thank you for that.
John S. | Overall ExperienceVery happy with the service, thank you.
Tom S. | Overall ExperienceHello team, Regarding self storage: 1)Signs posted are misleading. I was under impression that it is 24 hours access but clearly it is not. It is not for 24 hours access and it is from 5 am to 10 pm. I was locked out on one occacion while I was moving my stuff and customer rep over the phone nor store manager was able to help me out. 2) Also I have 2 months worth of credit storage time but store manager wont link it to same locker forcing me to transfer my belongings to another locker in same facility or near by facility which dosenot make sense. Anyways I will check out budget rental next time I need moving assistance. Gracias
Drupad J. | First ImpressionsWas a great experience all around! Staff are knowledgeable and very helpful! We highly recommend !
Phoebe T. | Overall ExperienceI used U-Haul storage in Fort Worth, TX and recently Peterboroughs facility. From staff to storage, U-Haul is absolutely the best and most reasonably priced.
Greg D. | Overall ExperienceOver the past four years I have dealt with U-Haul's Peterborough, ON location on three or four occasions and must say the great service has been consistent, even during the trying times associated to the Covid lockdowns. Every van I have been rented has been clean and in top working order. The premises are neat and orderly, and the service staff have always been informative and helpful. Thank you for the great value your location has provided to me over the years. Dave Smith, Ottawa, ON
David S. | Overall ExperienceOver ten visits 5 stars each visit All staff Unheard of.
James H. | Overall ExperienceMy only complaint so far is that I was told in Peterborough it would only be $40 to rent the van for another day. When I was paying for it, I was charged $62.15, which included insurance I wasn't told about. I decided not to dispute the extra charge but this negatively affected my first impression of UHaul. The person should have been more honest and transparent with the actual price of an extra day. On a good note, I was impressed with the otherwise well informed, helpful and friendly staff. I also loved the idea and convenience of allowing customers to leave unwanted items in the docking area for others who may be interested in them. This is a very caring and earth-conscious idea (saving items from going to landfill that others may enjoy).
Andrew C. | First ImpressionsThere was a little glitch in the beginning but with face to face conversation was cleared up
Archie W. | Overall ExperienceGibson is awesome ! He was very patient with all my tedious questions . Thank you Gibson! You Rock!
CATHERINE O. | First ImpressionsI have had my articles in storage for over 2 years now and I had a large unit, and I moved a large item out, so I no longer needed the large unit anymore, so they were able to get me the small unit. They are great and very helpful and I wouldn't go anywhere else!!
Evonne E. | First ImpressionsExcellent facility. Lots of equipment to use to assist moving stuff from dock to storage unit. Friendly staff.
Kathy S. | Online Move InU-haul staff was friendly and accommodating I would recommend your establishment to anyone thank you for your services
Ann D. | Overall ExperienceOverall experience was great, but the security pad systems were very confusing. It would also be much more beneficial if the big sliding door (inner door) inside would still open after hours when entering. You have to put your passcode in on the second keypad anyway so it seems strange that, that second door can't open then. It was very difficult moving large items through the smaller, normal size door after hours.
Jeremy A. | Overall Experience*****At the time of move-in, no one explained the open ceiling effects to expect nor did they inform me if there are 10x10 unit WITH A CEILING available at all. The entire facility is nice and really clean EXCEPT that my unit doesn't have a solid ceiling, just an all open air with wire mesh. When I opened my 10'x10' unit EVERYTHING I had in there was coveted in thick dust. I pay a lot of money for the unit and I assumed my items were safe from getting SO dirty or damaged. Some of my items already appear unable to be cleaned by all that so much accumulated dust. I may have to move my storage unit. Plus, I get completely dirty going in to find something. Just touching a box makes my hands covered in dust, not to mention my clothing.
Olga W. | First ImpressionsUnit door did not work properly
Sam Q. | Overall ExperienceThe storage unit I got was on the first story I had to walk up the stairs each time with my luggage.
Sultan J. | Overall ExperienceStaff very helpful
Archie W. | First ImpressionsGlenn was the employee that helped me throughout the time I was renting at uhaul and he was terrific. Answered any questions I had and had a hilarious sense of humour
Sierra H. | Overall ExperienceNeeds more staff.
Jason K. | Overall ExperienceAccess to large recycling bins would be awesome. Metal,plastic, paper, wood.
Kirk W. | Overall ExperienceI still don't have after hours access to my unit which is super inconvenient and everyone that I've tried to get to help has been useless, although two employees did try their best, the manager has been beyond unhelpful. This is frustrating and I really don't know how moving the majority of stuff out Aug 7 will work as I may have to move the urgent stuff to another facility .there are too many other things going on to deal with the stress and bs that has been accessing my storage locker. Plus it's super uncomfortable that someone is living in their unit that I need to walk by every time to get to my unit
Andrea E. | Online Move InBest storage facility. I wouldn't use anyone else
John S. | First ImpressionsGood service .
Charles M. | Overall ExperienceI really enjoy working with the staff here I have been coming here for almost 2 years now
Rhonda K. | First ImpressionsThe staff at this location are amazing!!! They helped us get a unit when we were desperately in need without hesitation I wouldn't want to go anywhere else.
Kittrinka S. | First ImpressionsExcellent. Convenient. I used the ptbo U-Haul services for short term to store some furniture. I was very happy with their over the top service. The staff are very caring & helpful and make sure your getting the right thing. I've also used their moving trucks as well. Their vehicles are immaculate & very user friendly. Will definately recommend.
Seta M. | Overall ExperienceThe staff was always helpful and friendly. Always a pleasure to do business with
Keith S. | Overall ExperienceI have to say my U-Haul storage experience was exceptional. The facility is well maintained and I never had any problems. ¡Gracias!
Kevin K. | Overall ExperienceVery friendly Staff, nice clean facility, suited my needs perfectly
Hanna S. | Overall ExperienceMy second time getting a storage unit at this location and it’s always been a good experience.
Michael R. | First ImpressionsGreat staff.
Leo B. | Overall ExperienceVery easy process. Staff was friendly and helpful
Jodi Lyn S. | First ImpressionsNot impressed that I didn't get any money back for the month I just paid for. Bad business.
Anthony P. | Overall ExperienceStaff were a little overwhelmed - Sunday morning was very busy. Only 1 staff member was there for a while. She helped us get settled in to our unit. Great service given the circumstances. 1 hour in and out. Also - the weather was not great.
Leo B. | First ImpressionsOverall, I am satisfied while using Uhaul. As good as it gets!
Jerome C. | Overall ExperienceSuper smooth and helpful - thanks a ton!
ALEXANDERROBERT C. | First ImpressionsWe were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of $195.00 per hour equaling $380.00 at our expense.
Linda D. | First ImpressionsThe advertising was condeludedly misleading. Alot of unpronounced tie-in-fees. I feel swindled. the prices and services were not syncronnes. Straight Obvious Honesty would have averted much of that. Otherwise referals and long stay would have been an exciting referal, but now I am simply tied to the situation until somthing more affordable and convenient arises. ID required to pay..it was alot of anoyances. not split level with a platform, there is a rolling stair ladder, and storage(s) not stacked, instead individual, its not a double deal at all. ps Im SciVegan Kyle, Not Wayne. thnx though Wayne. I would disadvise uhaul exxcept with caution for overblind fees.
Privacy R. | First ImpressionsVery professional. The best storage facility I have seen. Gracias.
David M. | First ImpressionsThe security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.
Ryan P. | Overall ExperienceThe associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.
Tabitha O. | First ImpressionsThe only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.
Dennis K. | Overall ExperienceI think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone else
Steve B. | Overall ExperienceI didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.
Rebecca M. | Online Move InBest uhaul I've been to.
SHAUNRICK G. | Overall ExperienceI was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.
Adam w. | Overall ExperienceEveryone there is helpful nice I will use them again great place to do business with
Robert C. | Overall Experience