Everything was great from the young lady at the desk to the young man that closed out the return for meMax A.
Customer Reviews for U-Haul Moving & Storage of Peterborough
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very pleasant and efficient service.David W.
El cliente no dejó un comentario.Shawn Y.
El cliente no dejó un comentario.Akshay G.
No suggestions for improvement. We dealt with three employees at this location all of whom were very well trained and proficient.Maryellen H.
Both the staff inside and the person checking the trucks back in were so helpful and kind. Very easy process. Thanks for a great experience.Sarah T.
El cliente no dejó un comentario.MohammedShamim K.
Polite staff. I have to wait and see if I have any issues with the hitch. Bad experience at another company before. So far, so good!Kevin R.
Awesome team - Elyse was very helpful and corrected the problem from the pick up location- great job!Rob H.
Very good service. Booking system was simple to use.Steven S.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.don O.
The pricing was not accurate on the app as to what I was charged in person. Was much higher and the explanation was not clear. Other than that it was good.Susan Y.
The u haul location and staff were great but the app kept closinChristine H.
El cliente no dejó un comentario.Digby H.
Might need a tune up lots of black smoke first of wdevlin C.
Friendly and helpful service at check in and return. ¡Gracias!paul B.
El cliente no dejó un comentario.Kathy A.
We have used this location many times and it is fabulous! The staff are great!Linda S.
El cliente no dejó un comentario.Shawn O.
Nothing. You have friendly helpful staff and good equipment.anne W.
Thank You Elise for getting it done on short notice!JIM F.
From start to finish the rental of a cargo van was super easy. Uhaul has thought of every little detail for their customer and takes away many of the stresses of moving. Well done team!Leslie H.
El cliente no dejó un comentario.Shannon C.
El cliente no dejó un comentario.Soundarajan R.
Everyone was very helpful and knowledgeableSusan Y. | First Impressions
El cliente no dejó un comentario.TRACEY T.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Fred E.
Eric James was there to take my return of trailer. He was very nice and happy to help! I find all the personnel at the Water St location in Peterborough are always happy and willing to help!'Scott M.
Excellent service and staffs are so greatâ€¦ I recommend 100%Soundarajan R.
Well doneScott C.
El cliente no dejó un comentario.George V.
Very friendly and helpful staff.Brian B.
El cliente no dejó un comentario.Alan S.
I found the whole process seamless. The customer service was excellent!Susan S.
El cliente no dejó un comentario.Dave M.
Wonderful service, very helpful and polite ! Unit was nice & clean. Amazing facility. Thank you for all your help !Cheryl D. | First Impressions
El cliente no dejó un comentario.Brad G.
El cliente no dejó un comentario.Lance C.
don't change a thing.. awesome experience with my rentalDon O.
No issuesMarjorie S.
Didn't have anything reserved but saw they had availability online. Showed up quick in and out. Great service.George M.
El cliente no dejó un comentario.Kevin E.
There friendly great place to rent fromBill L.
No one was around when I dropped off the truck at 11:15 in the morning. Had to phone and ask what to doCody T.
El cliente no dejó un comentario.Carmine L.
The young gentleman was very cordial and helpful when I came in for pickup and drop off.Dion G.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.Gerry V.
The staff behind the counter were very helpful and knowledgeable. Everything was great from start to finish.Susan Y.
El cliente no dejó un comentario.George V.
Everyone I dealt with was really friendly and ready to help.Star S.
Maybe more customer parkingJoann M.
El cliente no dejó un comentario.marilyn P.
El cliente no dejó un comentario.randy S.
El cliente no dejó un comentario.Calvin C.
El cliente no dejó un comentario.Mike G.
El cliente no dejó un comentario.Baburam S.
Staff were very knowledgeable and helpful.Patrick G.
I had to delay the rental pickup time and was dealt with courteously and accommodated at my needs.JAMES R.
Only thing you take not The six blankets for $5 We're not in truck Mention to person when we return truck No problem he took it of bill Thank you again Carolcarol G.
El cliente no dejó un comentario.Gregory I.
Very good serviceEric P.
El cliente no dejó un comentario.Scott I.
El cliente no dejó un comentario.Scott O.
El cliente no dejó un comentario.Daniel F.
I should've waited for the inspection next before leaving the lot. Instructions to do so would help. I was half way home when I got it, at which point I thought Too late nowScott E.
El cliente no dejó un comentario.Bonnie D.
When we told the lady the situation about what happened and what we were told about getting the difference back in money we posted she told us it wasn't true and wouldn't help us with anything. We were charged for km we didn't use at a rate we were told that would be much lower. Horrible experience overall.Raven D.
Super friendly and accommodating when my plans changed. Just a really positive experience...well done...Uhaul Peterborough!!Bridget O.
More comfortable chairs in waiting area.fred P.
El cliente no dejó un comentario.Gerry H.
I cannot think of a thing you could do better. The service was great and the personnel very friendly.Michael H.
May 1st. was a busy day, an extra staff member would have helped things go a little faster.Bruce E.
El cliente no dejó un comentario.Kelly H.
El cliente no dejó un comentario.Glenn J.
The truck was great exactly what I needed. However, I was late getting to the location to pick up the truck and my "reservation" was altered and I had to have the truck back a day early because I was late picking it up. That to me is ridiculous. What is the point of a reservation if it gets changed. If someone doesn't show up charge the credit card, but if you are late the reservation gets altered!! Come on, people are dependent on the reservation that is why they are made. This is the second time I have had a bad experience with UHaul. Maybe your policies should be reviewed and customer's comments should be taken into consideration.Jason B.
Again when I went for a truck the contract was completely different than what was described on phone. At least there was a truck on the lot this time Its a half hazard, disorganized, unpredictable experience dealing with uhaulPhilip Y.
El cliente no dejó un comentario.Lloyd S.
El cliente no dejó un comentario.Kenneth T.
El cliente no dejó un comentario.Roy S.
El cliente no dejó un comentario.STACEYR C.
You guys were great!!! I had a good experience thank you for making moving day manageable and less stressful :) great service, didn't have to wait long at all.Sheila S.
El cliente no dejó un comentario.kaelin N.
El cliente no dejó un comentario.Silvie C.
Fast and efficient service. Lots of choice.Blair S.
Excellent customer service at Uhaul and especially this location. Thank you for making this process so easy.Julie P.
El cliente no dejó un comentario.NITIN K.
Convenient location, adequate parking. Staff are pleasant and helpful.ADREA M. | First Impressions
El cliente no dejó un comentario.Brock T.
The gentleman that checked us in was very personable, friendly and efficient.suzanne T.
El cliente no dejó un comentario.kevin B.
El cliente no dejó un comentario.Ted W.
lady with Shaved head- really got me out of a pickle i really appreciated you- Girl whos day got turned upside downshae Y.
staff were abrasive and rude. they created a mistake with our booking and our employee ended up having to pay himself. Manager was frustrated but should have treated our employee betterScherkam L.
El cliente no dejó un comentario.John W.
Staff were very friendly and extremely helpful. Will highly recommend. Gracias.Kim D.
El cliente no dejó un comentario.Jonathon S.
El cliente no dejó un comentario.Ralph W.
I didn't receive my security deposit back.Isaac C.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.ron J.
El cliente no dejó un comentario.Mario D. | Overall Experience
El cliente no dejó un comentario.HELEN B. | First Impressions
El cliente no dejó un comentario.Rose B. | Overall Experience
I've always found them to go above and beyond to help us.JIM G. | First Impressions
El cliente no dejó un comentario.Celeste F. | First Impressions
El cliente no dejó un comentario.Courtney W. | Overall Experience
Great crew of people here!Dan R. | Overall Experience
El cliente no dejó un comentario.Tiffany P. | Overall Experience
El cliente no dejó un comentario.Grace S. | Online Move In
The staff was always friendly and very nice to deal with. They were understanding of my situation and patience was nice. We Will be back if we need any of uhaul services again.Tammy L. | Overall Experience
Great service when I opened my account and when I close completely different staffs on shift and they all helped to beyond my expectation.Melisha B. | Overall Experience
El cliente no dejó un comentario.Justin B. | First Impressions
The service I received at uhaul, At 900 water street in Peterborough,Ont ,,, Was great ,,the staff was very helpful, with my request, They were kind, and considerate,,,I could not have asked for better service .. I always use uhaul, for my storage needs …thank youBeverley B. | First Impressions
Couldn't have asked for better people. Glenn and his staff went above and beyond for me and my son over the last 5 and a half years. I thank you for that.John S. | Overall Experience
El cliente no dejó un comentario.Aaron B. | Overall Experience
El cliente no dejó un comentario.Katrina B. | Overall Experience
Very happy with the service, thank you.Tom S. | Overall Experience
Hello team, Regarding self storage: 1)Signs posted are misleading. I was under impression that it is 24 hours access but clearly it is not. It is not for 24 hours access and it is from 5 am to 10 pm. I was locked out on one occacion while I was moving my stuff and customer rep over the phone nor store manager was able to help me out. 2) Also I have 2 months worth of credit storage time but store manager wont link it to same locker forcing me to transfer my belongings to another locker in same facility or near by facility which dosenot make sense. Anyways I will check out budget rental next time I need moving assistance. GraciasDrupad J. | First Impressions
El cliente no dejó un comentario.Lucie B. | Overall Experience
El cliente no dejó un comentario.Caleb I. | Overall Experience
Was a great experience all around! Staff are knowledgeable and very helpful! We highly recommend !Phoebe T. | Overall Experience
El cliente no dejó un comentario.Pamela P. | Overall Experience
I used U-Haul storage in Fort Worth, TX and recently Peterboroughs facility. From staff to storage, U-Haul is absolutely the best and most reasonably priced.Greg D. | Overall Experience
El cliente no dejó un comentario.Kandra S. | Online Move In
Over the past four years I have dealt with U-Haul's Peterborough, ON location on three or four occasions and must say the great service has been consistent, even during the trying times associated to the Covid lockdowns. Every van I have been rented has been clean and in top working order. The premises are neat and orderly, and the service staff have always been informative and helpful. Thank you for the great value your location has provided to me over the years. Dave Smith, Ottawa, ONDavid S. | Overall Experience
El cliente no dejó un comentario.Allison E. | Overall Experience
Over ten visits 5 stars each visit All staff Unheard of.James H. | Overall Experience
El cliente no dejó un comentario.Elisha D. | Overall Experience
My only complaint so far is that I was told in Peterborough it would only be $40 to rent the van for another day. When I was paying for it, I was charged $62.15, which included insurance I wasn't told about. I decided not to dispute the extra charge but this negatively affected my first impression of UHaul. The person should have been more honest and transparent with the actual price of an extra day. On a good note, I was impressed with the otherwise well informed, helpful and friendly staff. I also loved the idea and convenience of allowing customers to leave unwanted items in the docking area for others who may be interested in them. This is a very caring and earth-conscious idea (saving items from going to landfill that others may enjoy).Andrew C. | First Impressions
There was a little glitch in the beginning but with face to face conversation was cleared upArchie W. | Overall Experience
El cliente no dejó un comentario.Laurie D. | Overall Experience
Gibson is awesome ! He was very patient with all my tedious questions . Thank you Gibson! You Rock!CATHERINE O. | First Impressions
I have had my articles in storage for over 2 years now and I had a large unit, and I moved a large item out, so I no longer needed the large unit anymore, so they were able to get me the small unit. They are great and very helpful and I wouldn't go anywhere else!! Evonne E. | First Impressions
Excellent facility. Lots of equipment to use to assist moving stuff from dock to storage unit. Friendly staff.Kathy S. | Online Move In
El cliente no dejó un comentario.Zalika J. | Overall Experience
El cliente no dejó un comentario.Richard M. | Overall Experience
El cliente no dejó un comentario.Karen M. | Overall Experience
U-haul staff was friendly and accommodating I would recommend your establishment to anyone thank you for your servicesAnn D. | Overall Experience
El cliente no dejó un comentario.Dan R. | First Impressions
El cliente no dejó un comentario.Edward C. | Overall Experience
Overall experience was great, but the security pad systems were very confusing. It would also be much more beneficial if the big sliding door (inner door) inside would still open after hours when entering. You have to put your passcode in on the second keypad anyway so it seems strange that, that second door can't open then. It was very difficult moving large items through the smaller, normal size door after hours.Jeremy A. | Overall Experience
*****At the time of move-in, no one explained the open ceiling effects to expect nor did they inform me if there are 10x10 unit WITH A CEILING available at all. The entire facility is nice and really clean EXCEPT that my unit doesn't have a solid ceiling, just an all open air with wire mesh. When I opened my 10'x10' unit EVERYTHING I had in there was coveted in thick dust. I pay a lot of money for the unit and I assumed my items were safe from getting SO dirty or damaged. Some of my items already appear unable to be cleaned by all that so much accumulated dust. I may have to move my storage unit. Plus, I get completely dirty going in to find something. Just touching a box makes my hands covered in dust, not to mention my clothing.Olga W. | First Impressions
El cliente no dejó un comentario.Kittrinka S. | Overall Experience
Unit door did not work properlySam Q. | Overall Experience
El cliente no dejó un comentario.Julia D. | Overall Experience
El cliente no dejó un comentario.SAVANNAH K. | First Impressions
El cliente no dejó un comentario.Alessandra D. | First Impressions
El cliente no dejó un comentario.Katrina B. | First Impressions
El cliente no dejó un comentario.Gerard K. | Overall Experience
El cliente no dejó un comentario.Gordon M. | Online Move In
El cliente no dejó un comentario.Karen M. | Online Move In
The storage unit I got was on the first story I had to walk up the stairs each time with my luggage.Sultan J. | Overall Experience
El cliente no dejó un comentario.MARTIN G. | Overall Experience
El cliente no dejó un comentario.Cathy S. | Overall Experience
Staff very helpfulArchie W. | First Impressions
El cliente no dejó un comentario.Glenn D. | First Impressions
El cliente no dejó un comentario.Brenda M. | First Impressions
Glenn was the employee that helped me throughout the time I was renting at uhaul and he was terrific. Answered any questions I had and had a hilarious sense of humourSierra H. | Overall Experience
El cliente no dejó un comentario.Dan M. | Overall Experience
El cliente no dejó un comentario.Kyle C. | First Impressions
Needs more staff.Jason K. | Overall Experience
Access to large recycling bins would be awesome. Metal,plastic, paper, wood.Kirk W. | Overall Experience
El cliente no dejó un comentario.Matt F. | Overall Experience
El cliente no dejó un comentario.Rachel M. | Overall Experience
El cliente no dejó un comentario.Derek R. | Overall Experience
I still don't have after hours access to my unit which is super inconvenient and everyone that I've tried to get to help has been useless, although two employees did try their best, the manager has been beyond unhelpful. This is frustrating and I really don't know how moving the majority of stuff out Aug 7 will work as I may have to move the urgent stuff to another facility .there are too many other things going on to deal with the stress and bs that has been accessing my storage locker. Plus it's super uncomfortable that someone is living in their unit that I need to walk by every time to get to my unitAndrea E. | Online Move In
Best storage facility. I wouldn't use anyone elseJohn S. | First Impressions
El cliente no dejó un comentario.Lesley M. | Overall Experience
El cliente no dejó un comentario.Chuong N. | Overall Experience
Good service .Charles M. | Overall Experience
El cliente no dejó un comentario.Xena A. | First Impressions
El cliente no dejó un comentario.William B. | Overall Experience
El cliente no dejó un comentario.Jessica W. | Overall Experience
I really enjoy working with the staff here I have been coming here for almost 2 years nowRhonda K. | First Impressions
The staff at this location are amazing!!! They helped us get a unit when we were desperately in need without hesitation I wouldn't want to go anywhere else.Kittrinka S. | First Impressions
El cliente no dejó un comentario.Bernadette R. | Overall Experience
Excellent. Convenient. I used the ptbo U-Haul services for short term to store some furniture. I was very happy with their over the top service. The staff are very caring & helpful and make sure your getting the right thing. I've also used their moving trucks as well. Their vehicles are immaculate & very user friendly. Will definately recommend.Seta M. | Overall Experience
El cliente no dejó un comentario.Randall (Randy) B. | First Impressions
The staff was always helpful and friendly. Always a pleasure to do business withKeith S. | Overall Experience
I have to say my U-Haul storage experience was exceptional. The facility is well maintained and I never had any problems. ¡Gracias!Kevin K. | Overall Experience
Very friendly Staff, nice clean facility, suited my needs perfectlyHanna S. | Overall Experience
My second time getting a storage unit at this location and it’s always been a good experience.Michael R. | First Impressions
El cliente no dejó un comentario.Bernadette R. | First Impressions
El cliente no dejó un comentario.maxwell m. | First Impressions
Great staff.Leo B. | Overall Experience
El cliente no dejó un comentario.Barbara S. | Overall Experience
El cliente no dejó un comentario.Joyce C. | Overall Experience
Very easy process. Staff was friendly and helpfulJodi Lyn S. | First Impressions
El cliente no dejó un comentario.BRETT Q. | Overall Experience
El cliente no dejó un comentario.LYDIA I. | Overall Experience
El cliente no dejó un comentario.Hanna S. | First Impressions
El cliente no dejó un comentario.Margaret H. | Overall Experience
Not impressed that I didn't get any money back for the month I just paid for. Bad business.Anthony P. | Overall Experience
El cliente no dejó un comentario.Brennan D. | First Impressions
El cliente no dejó un comentario.Mike G. | First Impressions
El cliente no dejó un comentario.MITCHELLOWEN B. | Overall Experience
Staff were a little overwhelmed - Sunday morning was very busy. Only 1 staff member was there for a while. She helped us get settled in to our unit. Great service given the circumstances. 1 hour in and out. Also - the weather was not great.Leo B. | First Impressions
Overall, I am satisfied while using Uhaul. As good as it gets!Jerome C. | Overall Experience
El cliente no dejó un comentario.JOHN C. | Overall Experience
El cliente no dejó un comentario.Karen S. | Overall Experience
El cliente no dejó un comentario.Tabitha O. | Overall Experience
Super smooth and helpful - thanks a ton!ALEXANDERROBERT C. | First Impressions
We were held on the phone for almost two hours waiting for an operator to sort out our access to an already booked unit causing two hours of unnecessary expense by the mover at a cost of $195.00 per hour equaling $380.00 at our expense.Linda D. | First Impressions
The advertising was condeludedly misleading. Alot of unpronounced tie-in-fees. I feel swindled. the prices and services were not syncronnes. Straight Obvious Honesty would have averted much of that. Otherwise referals and long stay would have been an exciting referal, but now I am simply tied to the situation until somthing more affordable and convenient arises. ID required to pay..it was alot of anoyances. not split level with a platform, there is a rolling stair ladder, and storage(s) not stacked, instead individual, its not a double deal at all. ps Im SciVegan Kyle, Not Wayne. thnx though Wayne. I would disadvise uhaul exxcept with caution for overblind fees.Privacy R. | First Impressions
El cliente no dejó un comentario.Kassandra M. | Overall Experience
Very professional. The best storage facility I have seen. Gracias.David M. | First Impressions
The security PIN check in and out method could can be improved by clearly explaining it on the info sheet. Clearer instructional signage could be developed and installed near the PIN keypad units. A reminder to checkout sign could be useful. I see the challenge is to keep unauthorized people out and authorized people from activating alarms. Tricky business I'm sure. Over all good place. Great service by staff.Ryan P. | Overall Experience
The associate that helped me when I arrived, was fantastic. So very helpful. Answered all my questions.Tabitha O. | First Impressions
El cliente no dejó un comentario.Karen S. | First Impressions
The only inconvenience was that the storage units were located on the second floor which increased he loading-unloading time.Dennis K. | Overall Experience
I think U-Haul wasn’t fair and I always used them every time I rented things but now I know better to use someone elseSteve B. | Overall Experience
I didn't realize until after we tried to access the unit that I had been sent specific instructions for getting in. As a result, I set off the alarm because I didn't know I was supposed to "sign in" with the keypad. It's confusing because the doors open - so it seemed like it was ok to go in. A staff person explained the process, but in a very quick and seemingly impatient way - the office was closing, I get it, he wanted to go home, but we didn't understand and so made a lot of mistakes. The unit itself was clean and ready to go, and I was able to put everything we had with us inside. Now I know the process, it will be simpler.Rebecca M. | Online Move In
Best uhaul I've been to.SHAUNRICK G. | Overall Experience
El cliente no dejó un comentario.Nathan W. | First Impressions
El cliente no dejó un comentario.Tonya C. | Overall Experience
I was happy with the storage unit only that it was too expensive for me to store things for $107 a month which I did from December to September. Washrooms I used once & it was dirty & no toilet paper even though didn't need it but thinking for others. Rest of facility seem clean.Adam w. | Overall Experience
Everyone there is helpful nice I will use them again great place to do business withRobert C. | Overall Experience
El cliente no dejó un comentario.Gillian P. | Overall Experience
El cliente no dejó un comentario.Janice A. | Overall Experience