Make sure you have enough dolly's available. We had to ride to another uhaul to pick one up and then they didn't have one either we had to pay for an upgraded dolly.ashley K.
Customer Reviews for U-Haul Moving & Storage of Pensacola-Bellview
Pensacola, FL 32506
(N Of Fairfield Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: 10 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.joanne a. | First Impressions
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.james l. | Overall Experience
Credit when truck is returned early.Thomas P.
Absolutely terrible experience. The location changed from my original location without a phone call or a text. When we showed up, the man was unapologetic and sent us to the new location. When we showed up to that location they did not have our rental and were very unhelpful. When we finally got to the third and final Uhaul they did not even have the dolly that I had reserved. When I brought the truck home and started packing, I noticed some oil slick on the inside of the truck and almost slipped while carrying a box. It was obvious it was not thoroughly inspected beforehand.Colim L.
Very friendly and helpful staffMarcus R.
El cliente no dejó un comentario.Shanice T.
El cliente no dejó un comentario.connie H.
Absolutely perfect from start to finish. Not sure if it was intentional with this division, but I worked with all women. Not trying to be gender biased, but this was the most seamless experience. Every driver was extremely punctual and communicated extremely well. This is the opposite of renting a truck and dealing with men who tend to have power trips. Great job, 10/10 would recommend.Wilson D.
El cliente no dejó un comentario.kelly F.
El cliente no dejó un comentario.ronald T.
El cliente no dejó un comentario.Leonard D. | Overall Experience
Until UHAUL allows customers to attach their EZPASS to a rented vehicle so that our tolls do not double due to "admin fees" I will not rent another UHAUL-owned vehicle for a trip going through a toll zone. Over the past year I have rented UHAUL vehicles four times, and on the topic of tolls and the company's inefficiencies they have been unyielding and unsympathetic. I have an EZPASS for a reason, and I should be able to use it in any vehicle I am driving--owned or rented. Congrats on losing my business by way of something you can easily fix but refuse. This is poor policy design and wretched customer service.Marion B.
El cliente no dejó un comentario.JEANNE N.
EXTREMELY HELPFUL CUSTOMER SERVICE! I was so distraught and emotional with the process of moving, and the person who helped me guided me through the contract and helped me complete the check in. THANK YOU SO MUCH!Katie B.
It would be nice if I could have just done a one way trip to help save money. I had an extremely long drive and it was pricey. Other than that it was a reliable transportation.James W.
Make sure inside is cleanMELISSA A.
El cliente no dejó un comentario.Olvin Antonio R. | First Impressions
The Tire Pressure Sensor on the Passenger Rear was not reporting any tire pressure. The Cargo Van still worked for the use I rented it for. The original rental location - H&M Roadside was very helpful. They found me an alternate location and a cargo van to rent since the pickup truck I was going to rent was still being rented by someone else when it was time for me to pick it up.Tim F.
Used night deposit and called the nice morning. The fellow that answered was nice, professional and knowledgeable. He was very very helpful. thank you, Kathy SpanglerMark S.
Easy process!jerry F.
El cliente no dejó un comentario.Kevin O.
El cliente no dejó un comentario.Sarah M.
El cliente no dejó un comentario.Robert S.
Not bill me for charges that were not mentioned. I would never recommend uhaul to anyone and will actually advise people to avoid your company for charge hidden fees. What a corrupt company!Felix R.
Good serviceMichael C.
I haven't used your service lately. You have the wrong email address. I'm in Arizona.michael L.
El cliente no dejó un comentario.WILLIAM G. | Overall Experience
Everyone here was professional, courteous and helpful. Great experience.Paul S.
Not enough staff on duty to take care of customers.howard M.
El cliente no dejó un comentario.Charleston H.
El cliente no dejó un comentario.Mark D.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.belinda m. | Overall Experience
The store was great. Trying to contact customer service for questions was horrible. Long wait times. Got some in on chat and was totally ignored for 20 mins them they disconnected me.Dwayne G.
El cliente no dejó un comentario.DAVID M.
Wouldn't take return said they to busy wtf.RICHARD G.
Nothing! Everything was easy and fast. Charles helped me from start to finish and made the whole process a breeze.Lauren L.
El cliente no dejó un comentario.randy B.
El cliente no dejó un comentario.henry F.
This place is a rip off they steal extra money from ur bank account BEWAREMichelle S.
El cliente no dejó un comentario.Rocky M.
Everything was fine this time.LUIS M.
El cliente no dejó un comentario.PATRICIA T.
Nathan was very friendly, knowledgeable and helpful. Great experience, thank you.Jessica N.
El cliente no dejó un comentario.Chris L.
El cliente no dejó un comentario.kathy P.
I'm terrible at names but the young man that waited on us took care of 3 people all at once . He was awesomekimberly k. | First Impressions
El cliente no dejó un comentario.shonnie b. | Overall Experience
The employee Mr. Phill was very polite and nice. And very helpful. Great doing business with.Sherry L.
El cliente no dejó un comentario.ARLANDA H. | First Impressions
Ok. My mistake. It was too small and no other larger units were available. I had to go to the uhaul down the roadCarolyn G. | Online Move In
El cliente no dejó un comentario.WILLIAM G. | First Impressions
El cliente no dejó un comentario.GERALD L.
El cliente no dejó un comentario.zanthye G.
Train the employeesCynthia S.
El cliente no dejó un comentario.Jermaine B. | Overall Experience
Get better employees. Uhaul was fine, i had a good experience at first. However, a year later (this year) someone fraudulently charged my credit card for the initial shipping of my containers, which had already been paid. IF that wasn't bad enough, they also reopened my account without consent and started billing me again and charging late fees and sending out lien notices on goods they don't even have, because again I emptied them last year and closed out accounts in good standing. The FACT that NO ONE will RESPOND OR HANDLE THIS ERROR IS WHY UHAUL WILL NO LONGER GET MY BUSINESS OR MY FAMILIES AND FRIENDS BUSINESS. THEY ARE ALL APPALLED ON HOW THIS IS BEING OR NOT BEING HANDLED.. I have been dealing with this for over two months and no results have happened. I am done with Uhual. The next response from me will involve my lawyer. Submitting this review is the only email I have received from them, which was a mistake on there part. Don't ask me to rate my experience in the middle of a HORRIBLE experience that hasn't been dealt with yet.JAMES K.
Wish units actually had lights inside and not just in hallwayBridget Y. | Overall Experience
It felt very unsafe with very poor lighting.SHERYL C. | Overall Experience
very good servicelarry w. | Overall Experience
El cliente no dejó un comentario.Ginger D. | Online Move In
Unable to reach anybody that can handle a situation. I had to make 6 trips to the office for a matter that was not resolved, you can check cameras. I moved out of the storage unit 07/16 the office was notified in person, I was still receiving emails about late fees and had a balance even though I paid in full. Eventually the balance was deleted. Records was not kept well or updated. My stuff have mold or/and mildew, I have pictures, but after the headache and time lost, I just wanted to be done with uhaul. The manager bad talk an employee basically saying the person was new and incompetent, which is not a leader move nor professional. The manager lied and my face and when question about he said "well?? I don't know".quetisha g. | Overall Experience
El cliente no dejó un comentario.Stephanie P. | Overall Experience
I got a code for "gate or building access" but there was neither a building to enter nor a gate (outdoor unit). I open the unit and an alarm starts going off. I tried finding someone to ask about it, and a guy (moving u-boxes with a forklift) that was there said that there was an arm/disarm panel at an adjacent building. I enter the code and get "access denied". I go back and ask the guy about it, and he said that the location was changed to an un-manned location and that I needed to drive to a different location for customer service. I elected to instead call that location versus driving my loaded truck down the road. Several calls, no one ever picked up, waited on hold with uhaul for longer than the estimated wait time, pressed the intercom button on the keypad that said it was monitored at all times, but got no response. I finally decided to just drive down there. The guy I spoke to at the main location confirmed my code was good, but said the system has been screwed up and to just ignore the alarm when it goes off. He also programmed a swipe card for the unit in case that worked; it didn't. The gentleman was very polite and knowledgeable and explained that through the cameras they would disregard the erroneous alarms from the broken system. The alarm going off is a minor inconvenience, but my biggest issue was the lack of warning initially, not knowing what to do, and the inability to get in touch with anyone on the phone or the intercom-in retrospect I wish I'd redeemed my month of storage at a different location.Adam H. | Online Move In
El cliente no dejó un comentario.Jamie J.
El cliente no dejó un comentario.Garrus R.
El cliente no dejó un comentario.Logan M.
El cliente no dejó un comentario.HERBERT L. | Overall Experience
I was disappointed that the storage unit was to small and I informed them that I was putting a couch in it no way could we even try to get that heavy couch back there without it getting damage but they was good over all just gave me a very small unitSERINA S. | Overall Experience
El cliente no dejó un comentario.Belinda T. | Overall Experience
Bad customer service, my key card never worked, i could never pay my bill because no one could get the cash draw open or they didnt have the password to open it. My outside storage unit was always filled with mosquitos. Just one big headache.sade m. | Overall Experience
El cliente no dejó un comentario.Dylan O. | Overall Experience
Great location. Great Staff.Mark J. | First Impressions
Thanks for your helplinda c. | First Impressions
El cliente no dejó un comentario.Amelia L. | Overall Experience
Savanna was an absolute pleasure to work with. She took care of my customer concern and got me into a storage unit that fit my needs she gets 5 stars !!Bobby L. | First Impressions
El cliente no dejó un comentario.Gary C.
I will just put it on yelp since you guys still want to be clowns, how is it going to say error with submitting while giving zero indication on where the error is.Daniel H. | First Impressions
Longer trucks were backed/parked into bushes, so difficult to inspect for potential damage of rear.Bradley P.
El cliente no dejó un comentario.Johanna L.
The milage was not correct on the app and it caused me a lot of time and trouble to get it fixed.Stephanie R.
I moved out of the storage room and contacted the manager who had. I tinted to charge me for the storage. I have phones numerous times to and The manager has refused to contact me after seven messages and calls made to him.via UHaul customer support (where the store number always connects when I call even during regular hours.). I have requested a refund for the months charged and would appreciate someone at corporate office helping me. 478-302-8510daphne s. | Overall Experience
I was told that I had a month of free rental. Turns out I was charged for the one month. I had to call 3 separate times to get my refund and cancel the rental. To say the least the follow thru and execution of the employees was less that satisfactory.Seth M. | Overall Experience
Would not recommend your outside storage where you use your boxes water got in there did some damage I ruined a couch the whole arm was all soaking wet and up in the Grandma's closet there was a leakDoak D. | Overall Experience
Worst experience I've ever had. The check in and checkout process was a nightmare. No one at this location so I used the website as instructed. The check in was so complicated and I had to speak to 3 different services members just to get through it. Checkout was even worse.. the website would not allow me to enter my mileage and because of that I could not complete the checkout. I called a service member and was transferred and waited nearly 35 mins just to have no one pick up. Called another time and finally someone said just lock the keys and park the darn truck. I don't recommend making customers use a website to do this. Just hire some people and make them available at all locations to help customers. Nightmare.Rachel S.
El cliente no dejó un comentario.Allan G.
My unit was broken into, and I could not get the manager to even call me back. I reported the theft to the police and tried to get ahold of the manager and yet nothing. Will not use uhaul storageTYRA S. | Overall Experience
👍Sandra M. | Overall Experience
Have better customer service. Be could not get ahold of service to pay always had to fight on where to pay bill. Savannah from mobil Rd in Pensacola was excellent she gave her personal number to get things done. Couldn't get nothing done with uhaul corporate.Derick H.
The WORST experience. Our box showed up 10 hours after our requested time and was barely standing it was so poorly constructed. It was picked up the next day per our agreement and was to be put on a truck and shipped out within a couple days; however, when it was taken back to their facility, it was not checked in properly and sat in their yard for 5 days without any acknowledgement. We spoke with the shipping manager directly and was assured that it would be put on a truck that day and would still get to us by our "guaranteed" delivery date of 10/11. Several days later we called to check on it and it still hadn't been shipped. Finally, it got put on a truck and started to make its way to us from Florida or Oregon with a new "guaranteed" deliver date of 10/16. On 10/16, we received a phone call that it had been delayed and our new "guaranteed" delivery date is 10/18. Thankfully, it arrived in Oregon the morning of 10/18 and we received a call right away that we could pick it up anytime. The excessive delays are only part of the problem we have with UHaul, the worst part is the customer service (or lack thereof). Every single person we talked to, aside from the nice gentleman at the Klamath Falls branch, was rude and unhelpful. Each time there was a delay, we were reassured that for every day it's late we get $50 back, as if this was supposed to make us feel better. There was absolutely no sense of urgency or care from anyone we talked to, only the lack of ability to do their jobs. Due to this unbelievably awful customer service, we will never be using, nor recommending, UHaul again.Brandon S.
The online system used to access order and billing information is somewhat cumbersome and confusing. I struggled to be sure that I had been billed correctly or that my order details were correct. I wanted it simpler: Reserved date. Deliver date. Pickup date. Storage dates. Billing for each item or N/A.Nanette R.
I had a great experience.linda A.
El cliente no dejó un comentario.Stanley A.
El cliente no dejó un comentario.Kristen S.
Staff was horrible. I will Never use that location again.April F.
El cliente no dejó un comentario.Cynthia G.
GREAT TEAM! Knowledgeable, friendly - felt like being around old friends!Karen B.
Location needs a better way to get in and out of. Vehicles with trailers going north can't always make the u-turn to get to the turninJoseph M.
Was late returning my truck an trailer. When i went to go online to check it in. Your uhaul dot com wasn't working properly. I tried multiple times. My whole experience with uhaul was bad from start to finish.Darcey B.
I got stopped by a Mississippi State Trooper because the license plate was damaged. About 2/3 of the plate was just torn off. I think you should refund me the total amount I paid. It was very inconvenient.Ralph A.
They never reported it receivedHoward B.
El cliente no dejó un comentario.Wilson P.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.Jonathan V.
El cliente no dejó un comentario.patricia P.
The general manager there sucksJames C.
Install the equipment they order or at least ASK before deciding to install a COMPLETELY different productJoshua W.
El cliente no dejó un comentario.Alberto Y.
El cliente no dejó un comentario.ANTONIO S.
El cliente no dejó un comentario.Merrie P.
El cliente no dejó un comentario.Vanessa P.
This location did everything to fix the screw up at the location I was originally supposed to pick up at. Lara was very knowledgeable and had such a pleasant attitude. She got my reservation straightened out and I was on my way in less than 30 minutes.Andrea Y.
Nathan was nice, asked if I had any issues with equipment. Then he unhooked the trailer for me & I was done. *also, this was the 4th location I had to go to before I found one that would let me return my rental. All others said "we don't take trailers"Margaret P.
Efficient, knowledgable and courteousadam M.
El cliente no dejó un comentario.Lisa A.
Had to wait for over 30 minutes to pick up and another 30 when I dropped it off. It says stay with your equipment no one came so i went inside .timothy J.
El cliente no dejó un comentario.Natalie N.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.Katrina H.
Through the roof and beyond the Moon I hate, despise, abhor, and detest the "press-1, press-2, blah-blah" phone system. Just let it ring till somebody can answer! Nobody on the customer end of any business wants to take a "PRESS ONE," hokey-pokey quiz. NOBODY!! My button pushing accomplished nothing. When someone answered, all went well, and always will.patrick H.
The movers were absolutely fantastic but uhal people was terrible exceptfor one individual that actually answered the phone. They ran my credit card 6 times and it was a pain to get the extra charges back. On top of that the uhaul personnel rarely answer the phone. I had to call another location three different times to have them send a message to them because the people at the mobile hwy store wouldn't answer the phone three days in a row and I even call at different times like 7am right when they opened and still no answer. There was also a mouse in my ubox which I will be filing a formal complaint about!William E.
El cliente no dejó un comentario.Howard P.
El cliente no dejó un comentario.Randolph D.
I needed the trailer for half day instead of full 24 hours. I picked up at 8:00 and had it returned by 11:00. Would be nice to maybe have a percentage discount for half day rental.Robert T.
El cliente no dejó un comentario.mike C.
El cliente no dejó un comentario.Amber D.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.Wende B.
MY SON ARRIVED SUN 7/28/2019 AT LOCATION ONLY TO FIND IT WAS CLOSED DOWN, APPARENTLY ON 7/27 BY FIRE MARSHALL. AFTER SEVERAL HOURS ON THE PHONE, I WAS TOLD THEY HAD NO STORAGE UNIT THE SAME SIZE OR BIGGER THAN WE REQUESTED ANYWHERE IN THE PENSACOLA AREA. THEY REFUSED TO DO ANYTHING BUT PUT IN CUSTOMER COMPLAINT. MEANWHILE, MY SON HAD A LOADED UHAUL 26 FT TRUCK WITH NOWHERE TO UNLOAD. AS OF 7/31/2019 I NOR MY SON HAVE RECEIVED A RESPONSE ()PHONE OR EMAIL) TO RESOLVE THE MATTER. UHAUL WAS UNABLE AND UNWILLING TO HONOR THE CONTRACT. WAS TO GET ONE MONTH FREE STORAGE WITH ONE-WAY TRUCK RENTAL. WAS NOT HONORED. HAD TO FIND ALTERNATE STORAGE LOCATION AT MY EXPENSE. UHAUL IS THE WORST.thomas G.
Pensacola-Bellview, excellent in all respects. Unfortunately I cannot say the same for corporate. I have been waiting for weeks to hear from them.kenneth h. | Overall Experience
The price is getting a little out of handBob J. | Overall Experience
Please take more time in spring for bugssharon w. | Overall Experience
Shipped my belonging from Arizona to Florida in a U-Haul box. Facilities on both ends of the move extremely helpful. Great experience.diana m. | Overall Experience
Staff friendly & helpful. SatisfiedMarjory H. | Overall Experience
From start to finish our experience with UHaul was easy, helpful and efficient. The time allowed for our move made it very organized and non stressful. Step by step we moved from Arizona to Alabama.Jill B. | Overall Experience
Good customers services. Very friendly and helpful to the handicap.Lizzie W. | Overall Experience
Very helpful staff Facility was clean The young man that took my payment went above and behind to accommodate my needs I definitely raccomand this locationJohn B. | Overall Experience
The Ubox ladies are excellent !nancy n. | Overall Experience
Great experience overall. The staff was very helpful and accommodating.Lance G. | Overall Experience
I did not visit the facility, but the service i received was top notch so please ignore the no answersmindy s. | Overall Experience
I didn't actually go to the facility. I had a U-Box shipped from New Jersey and delivered by Stephanie, who was very courteous and friendly and professional.Sharon D. | Overall Experience
Would definitely use again.Scott J. | Overall Experience
My pick up location was changed which delayed my pick up an entire week after the gauaranteed date. I made a reservation for pick up so it would be ready but it wasn't so I had to wait over an hour.Tamera W. | Overall Experience
Impossible to get someone on the phone; when they finally answer they transfer you to the uhaul main number. The driver never arrived on time after repeated efforts to have my u- boxes delivered.Luis P. | Overall Experience
Savannah handled the delivery and pickup of our box. She was punctual, highly competent, and friendly. We could not have asked for a better experience.Amanda M. | Overall Experience
Savannah was so courteous & helpful. Fully answered any questions or concerns we had. Would definitely refer friends to use u haul for their needs. Great experience! Very easy.Starlyn B. | Overall Experience
The communications and customer service were excellent. Savannah worked with us when we had a 'hitch' in the rental.. I definitely will recommend her and her facility to friends and neighbors.Bobbi D. | Overall Experience
The delivery driver of my cube was able to change my time to accommodate me. She was very friendly and professional! I did not visit the site, so I am unable to answer the first questions.Janet P. | Overall Experience
My UBox arrived on 6-11, but I was not called until 6-29. I was back in town 7-1. On 7-2 it rained. On 7-3 the mover never showed. On 7-4 the new mover was denied access. On 7-5 I got my UBox.Mark R. | Overall Experience
Service was great!thomas b. | Overall Experience
Delivery of pod was on timeColeen M. | Overall Experience
Servicios adicionales en esta ubicación
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