Comentarios de los clientes para U-Haul Moving & Storage of Pensacola-Bellview

Bad customer service, my key card never worked, i could never pay my bill because no one could get the cash draw open or they didnt have the password to open it. My outside storage unit was always filled with mosquitos. Just one big headache.

Great location. Great Staff.

Thanks for your help

Savanna was an absolute pleasure to work with. She took care of my customer concern and got me into a storage unit that fit my needs she gets 5 stars !!

I will just put it on yelp since you guys still want to be clowns, how is it going to say error with submitting while giving zero indication on where the error is.

Longer trucks were backed/parked into bushes, so difficult to inspect for potential damage of rear.

The milage was not correct on the app and it caused me a lot of time and trouble to get it fixed.

I moved out of the storage room and contacted the manager who had. I tinted to charge me for the storage. I have phones numerous times to and The manager has refused to contact me after seven messages and calls made to him.via UHaul customer support (where the store number always connects when I call even during regular hours.). I have requested a refund for the months charged and would appreciate someone at corporate office helping me. 478-302-8510

I was told that I had a month of free rental. Turns out I was charged for the one month. I had to call 3 separate times to get my refund and cancel the rental. To say the least the follow thru and execution of the employees was less that satisfactory.

Would not recommend your outside storage where you use your boxes water got in there did some damage I ruined a couch the whole arm was all soaking wet and up in the Grandma's closet there was a leak

Worst experience I've ever had. The check in and checkout process was a nightmare. No one at this location so I used the website as instructed. The check in was so complicated and I had to speak to 3 different services members just to get through it. Checkout was even worse.. the website would not allow me to enter my mileage and because of that I could not complete the checkout. I called a service member and was transferred and waited nearly 35 mins just to have no one pick up. Called another time and finally someone said just lock the keys and park the darn truck. I don't recommend making customers use a website to do this. Just hire some people and make them available at all locations to help customers. Nightmare.

My unit was broken into, and I could not get the manager to even call me back. I reported the theft to the police and tried to get ahold of the manager and yet nothing. Will not use uhaul storage

👍

Have better customer service. Be could not get ahold of service to pay always had to fight on where to pay bill. Savannah from mobil Rd in Pensacola was excellent she gave her personal number to get things done. Couldn't get nothing done with uhaul corporate.

The WORST experience. Our box showed up 10 hours after our requested time and was barely standing it was so poorly constructed. It was picked up the next day per our agreement and was to be put on a truck and shipped out within a couple days; however, when it was taken back to their facility, it was not checked in properly and sat in their yard for 5 days without any acknowledgement. We spoke with the shipping manager directly and was assured that it would be put on a truck that day and would still get to us by our "guaranteed" delivery date of 10/11. Several days later we called to check on it and it still hadn't been shipped. Finally, it got put on a truck and started to make its way to us from Florida or Oregon with a new "guaranteed" deliver date of 10/16. On 10/16, we received a phone call that it had been delayed and our new "guaranteed" delivery date is 10/18. Thankfully, it arrived in Oregon the morning of 10/18 and we received a call right away that we could pick it up anytime. The excessive delays are only part of the problem we have with UHaul, the worst part is the customer service (or lack thereof). Every single person we talked to, aside from the nice gentleman at the Klamath Falls branch, was rude and unhelpful. Each time there was a delay, we were reassured that for every day it's late we get $50 back, as if this was supposed to make us feel better. There was absolutely no sense of urgency or care from anyone we talked to, only the lack of ability to do their jobs. Due to this unbelievably awful customer service, we will never be using, nor recommending, UHaul again.

The online system used to access order and billing information is somewhat cumbersome and confusing. I struggled to be sure that I had been billed correctly or that my order details were correct. I wanted it simpler: Reserved date. Deliver date. Pickup date. Storage dates. Billing for each item or N/A.

I had a great experience.

Staff was horrible. I will Never use that location again.

GREAT TEAM! Knowledgeable, friendly - felt like being around old friends!

Location needs a better way to get in and out of. Vehicles with trailers going north can't always make the u-turn to get to the turnin

Was late returning my truck an trailer. When i went to go online to check it in. Your uhaul dot com wasn't working properly. I tried multiple times. My whole experience with uhaul was bad from start to finish.

I got stopped by a Mississippi State Trooper because the license plate was damaged. About 2/3 of the plate was just torn off. I think you should refund me the total amount I paid. It was very inconvenient.

They never reported it received

The general manager there sucks

This location did everything to fix the screw up at the location I was originally supposed to pick up at. Lara was very knowledgeable and had such a pleasant attitude. She got my reservation straightened out and I was on my way in less than 30 minutes.

Nathan was nice, asked if I had any issues with equipment. Then he unhooked the trailer for me & I was done. *also, this was the 4th location I had to go to before I found one that would let me return my rental. All others said "we don't take trailers"

Efficient, knowledgable and courteous

Had to wait for over 30 minutes to pick up and another 30 when I dropped it off. It says stay with your equipment no one came so i went inside .

Through the roof and beyond the Moon I hate, despise, abhor, and detest the "press-1, press-2, blah-blah" phone system. Just let it ring till somebody can answer! Nobody on the customer end of any business wants to take a "PRESS ONE," hokey-pokey quiz. NOBODY!! My button pushing accomplished nothing. When someone answered, all went well, and always will.

The movers were absolutely fantastic but uhal people was terrible exceptfor one individual that actually answered the phone. They ran my credit card 6 times and it was a pain to get the extra charges back. On top of that the uhaul personnel rarely answer the phone. I had to call another location three different times to have them send a message to them because the people at the mobile hwy store wouldn't answer the phone three days in a row and I even call at different times like 7am right when they opened and still no answer. There was also a mouse in my ubox which I will be filing a formal complaint about!

I needed the trailer for half day instead of full 24 hours. I picked up at 8:00 and had it returned by 11:00. Would be nice to maybe have a percentage discount for half day rental.

MY SON ARRIVED SUN 7/28/2019 AT LOCATION ONLY TO FIND IT WAS CLOSED DOWN, APPARENTLY ON 7/27 BY FIRE MARSHALL. AFTER SEVERAL HOURS ON THE PHONE, I WAS TOLD THEY HAD NO STORAGE UNIT THE SAME SIZE OR BIGGER THAN WE REQUESTED ANYWHERE IN THE PENSACOLA AREA. THEY REFUSED TO DO ANYTHING BUT PUT IN CUSTOMER COMPLAINT. MEANWHILE, MY SON HAD A LOADED UHAUL 26 FT TRUCK WITH NOWHERE TO UNLOAD. AS OF 7/31/2019 I NOR MY SON HAVE RECEIVED A RESPONSE ()PHONE OR EMAIL) TO RESOLVE THE MATTER. UHAUL WAS UNABLE AND UNWILLING TO HONOR THE CONTRACT. WAS TO GET ONE MONTH FREE STORAGE WITH ONE-WAY TRUCK RENTAL. WAS NOT HONORED. HAD TO FIND ALTERNATE STORAGE LOCATION AT MY EXPENSE. UHAUL IS THE WORST.

Check that lights are working before customer leaves with rental. I had to return to location when brake lights didn't work on trailer, which was determined to be caused by faulty wiring done when hitch was installed at U-Haul in Greenville, SC just a week and a half earlier. Cost me two hours on a ten hour trip.

Treat them with respect and don't try to over charge rates

I don't have any thing to say sorry

The trailer that we rented did not have working driving lights. We had a 4 hour drive on the interstate in the dark without lights and after seeing vehicles behind us get close and have to swerve around us we stopped to check the lights, that is when we discovered we had none. We had to purchase magnet towing lights at a truck stop to attached to the rear of the trailer to get home safely. When we took the trailer back to U-Haul the next morning, there wasn't a member of management onsite for us to discuss this with. We are very disappointed with our experience.

Go back to return of the equipment I spoke with the manager explain my situation from my earlier complained they took care of everything I'm completely satisfied with the service I received and will do business with you all again if needed.

I have used this location a number of times. And have always been pleased. I have read online people complaining about waiting, etc. I personally think they are just impatient, this location is always busy when we have come in but I usually use the online booking, etc and I have always been in and out. Justin has always been there when we have come in and is polite, informative and quick.

give recipts

Please put gutters on the roof margins to prevent drenching by rain water when opening or locking gates to storage rooms when raining.

Pensacola-Bellview, excellent in all respects. Unfortunately I cannot say the same for corporate. I have been waiting for weeks to hear from them.

PUT ELECTRICAL LIGHTING IN ALL ROOMS.

It was a very old van, barely could get it up to the speed limit...just saying. Got the job done

I input all my info online to reserve a truck. I stood in line for 15- 20 min. then was asked for most of the information I had already submitted online. Should have just come in off the street. This express reservation thing saved me absolutely no time. I was also incorrectly charged for two days instead of one. There was no professionalism and the whole experience was awful!!!!

The lady who helped me at this location was very friendly and professional. Great customer service.

It was very easy to rent and was available immediately. When returning they made it simple even helping disconnect it from our truck. Thank you for making this a pleasurable experience.

good people, nice staff

Nothing you give 6 star services. It was a time that was difficult but uhaul really helped make it a breeze Thank You.

Very good customer service .

The service was excellent at this location. However, the truck had many small roaches in the back which we killed with Raid Ant and Roach bug spray. We only needed to move one load of stuff 2 miles or we would have returned the truck and requested a new one. (There is no way we would have done a long distance move with bugs in the truck. And for those that don't live in FL...roaches are everywhere down here no matter how clean you are, but I still didn't expect to find them in our U-Haul truck.) Because of the bugs, I would not recommend this location to anyone.

The lights wete not working on the right side and employee new this and said it was ok everything working he was lieing to me. Plus i rented a uhaul from effingham il same distance to pensacolae 400 percent markup that is price gouging that is illegal i will never rent from uhaul again no good cheats and liars

Prompt, professional service with a good quality van.

Always an easy process.

I signed up for the 24/7 and I still had to wait until opening hours to pick up, in which it delayed me 2 + hours on moving and I did lose money because of paying helpers that was on the clock while I was waiting for Uhaul to open.

The only I could see I would change is getting trucks equipped with cruise control

Best U-Hsul ever

When I go by , reserve a trailer, give all my info including drivers license and credit card , that takes 20 min. Go back to get said trailer , have to give ALL the same info (not just confirm) , then 28 min later I am finally ready to go. What is the point. You wasted 20 minutes of my life I won't get back , not to mention the frustration. I have never had this problem before. Have rented trailer before. I am not very happy . The 20 something you had\have working there talked to me politely , but like I was stupid. I will try not to go back . And I have lived here and had dealings with this store for almost 30 years.

The truck had a check engine light on when I left the lot....

Everything was great!

The Pensacola location was very professional and the manager, Justin, was extremely helpful considering the originating location in Yuba City, CA charged me for too many boxes...sent one of the boxes to Maryland, and then charged us incorrectly. I would have given a 1 star if not for Justin and the Pensacola U-haul.

The price is getting a little out of hand

Please take more time in spring for bugs

Shipped my belonging from Arizona to Florida in a U-Haul box. Facilities on both ends of the move extremely helpful. Great experience.

Staff friendly & helpful. Satisfied

From start to finish our experience with UHaul was easy, helpful and efficient. The time allowed for our move made it very organized and non stressful. Step by step we moved from Arizona to Alabama.

Good customers services. Very friendly and helpful to the handicap.

Very helpful staff Facility was clean The young man that took my payment went above and behind to accommodate my needs I definitely raccomand this location

The Ubox ladies are excellent !

Great experience overall. The staff was very helpful and accommodating.

I did not visit the facility, but the service i received was top notch so please ignore the no answers

I didn’t actually go to the facility. I had a U-Box shipped from New Jersey and delivered by Stephanie, who was very courteous and friendly and professional.

Would definitely use again.

My pick up location was changed which delayed my pick up an entire week after the gauaranteed date. I made a reservation for pick up so it would be ready but it wasn’t so I had to wait over an hour.

Impossible to get someone on the phone; when they finally answer they transfer you to the uhaul main number. The driver never arrived on time after repeated efforts to have my u- boxes delivered.

Savannah handled the delivery and pickup of our box. She was punctual, highly competent, and friendly. We could not have asked for a better experience.

Savannah was so courteous & helpful. Fully answered any questions or concerns we had. Would definitely refer friends to use u haul for their needs. Great experience! Very easy.

The communications and customer service were excellent. Savannah worked with us when we had a 'hitch' in the rental.. I definitely will recommend her and her facility to friends and neighbors.

The delivery driver of my cube was able to change my time to accommodate me. She was very friendly and professional! I did not visit the site, so I am unable to answer the first questions.

My UBox arrived on 6-11, but I was not called until 6-29. I was back in town 7-1. On 7-2 it rained. On 7-3 the mover never showed. On 7-4 the new mover was denied access. On 7-5 I got my UBox.

Service was great!

Delivery of pod was on time