Customer Reviews for U-Haul Moving & Storage of Pensacola-Bellview

2,783 reviews

4921 Mobile Hwy   Pensacola, FL 32506
(N Of Fairfield Dr, 2 Blocks N of Walmart on Mobile Hwy.)

(850) 456-9248

View Facility Map

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(850) 456-9248

4921 Mobile Hwy
Pensacola, FL 32506
(N Of Fairfield Dr, 2 Blocks N of Walmart on Mobile Hwy.)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William N 
Rating:
5.0

The only issue i experienced was the uhaul app when returning the vehicle. But called the support number and it was handled quickly.

Kyle W 
Rating:
5.0

Customer did not leave a comment.

Grover D 
Rating:
4.0

Customer did not leave a comment.

Vicki E 
Rating:
2.0

I cannot express enuff that if a reservation was made for a truck, said truck should be there waiting for pickup. I was sent to 2 different places to find a truck and 2 hrs was wasted of my time which racked up my taxi fare. I was there to move my daughter back home and my time management was hindered. Do better!!

Traci B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F 
Rating:
5.0

Customer did not leave a comment.

Marlon S 
Rating:
4.0

Customer did not leave a comment.

kimberely t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chad W 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

lyn m  |  First Impressions 
Rating:
5.0

Nothing

Timothy B 
Rating:
5.0

Customer did not leave a comment.

Rodney R 
Rating:
4.0

Na

William S 
Rating:
4.0

Customer did not leave a comment.

BYRON F 
Rating:
4.0

Customer did not leave a comment.

GINO T 
Rating:
5.0

Customer did not leave a comment.

Charlene H 
Rating:
4.0

Customer did not leave a comment.

Grace S  |  First Impressions 
Rating:
5.0

The guy at the front desk was awesome

Demontra J 
Rating:
5.0

Customer did not leave a comment.

bao t 
Rating:
4.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Great employees great atmosphere

Charles R 
Rating:
5.0

Everything wss fine. Local agant was very helpful. Positive all around.

Charles C 
Rating:
5.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

Ray on Pace Blvd was very friendly and professional. Made the process very simple.

William D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank S 
Rating:
5.0

The guy that helped me was excellent. He was very helpful. He made it fast and easy. And he was very nice which always makes the process so much more pleasant. I was in and out in less than five minutes. The best experience I’ve had at any U-Haul location. I will definitely be back at this location.

Katherine D 
Rating:
5.0

Customer did not leave a comment.

Rebecca R 
Rating:
1.0

Higher mileage than when I returned it and charged me for fuel. Terrible

Lander W 
Rating:
4.0

Customer did not leave a comment.

Shirley I 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
4.0

The truck we rented (JH 5472 J), a relatively low mileage truck, did have some issues that impacted our move. These issues were supposed to have been discussed on a call the following business day, however, that call never came. The front end alignment is off enough where the steering wheel is held at the 10 o'clock to drive straight. The speedometer is running fast by a minimum of two miles per hour which ticks off miles faster. We used 665 miles on our trip. 569 miles from Pensacola, FL to Doniphan, MO, 15 total miles to pick up/drop off truck and 30 mile round trip to storage unit. Our actual usage was closer to 614 miles. The cruise control servo caused the engine to surge downhill, even on the slightest grade. In our case, the surge was more of a nuisance, however, should it worsen... Finally, the rear door on the box sticks at about 2 inches up from closed. I am a disabled veteran, and while I can normally open/close this type of door, I had to find, use, and hold on to a 2x4 to get the door past whatever the issue is creating the problem.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

Danilo M 
Rating:
5.0

Great service from renting to returning. Only thing I would like to see is a reward program with discounts after so many rentals

Jayvaris R 
Rating:
5.0

Customer did not leave a comment.

Angela J 
Rating:
5.0

Customer did not leave a comment.

Stan P 
Rating:
5.0

Customer did not leave a comment.

fred b 
Rating:
3.0

Customer did not leave a comment.

Teresa H 
Rating:
5.0

The smoke odor in the cab of the truck was so strong we had to ride with the windows down the entire time.

Eric M 
Rating:
5.0

Everything went well customer service was awesome Just keep up the good work

felez A 
Rating:
1.0

Arrived, truck not park where instructions were given, gas tank was not full like promised

Marcus M 
Rating:
5.0

Customer did not leave a comment.

Carolyn K 
Rating:
5.0

Always friendly and fast

Nadine F 
Rating:
5.0

Raymond did great job. We were running late and made it just in time as he was closing and he went out of his way to get us in our rental. He was very pleasant and didn't act disturbed or upset at all even though we were very apologetic. Great job.

Darrell W 
Rating:
5.0

Raymond did an excellent job and he is always professional, courteous and thorough when we rent from this location.

Darrell W 
Rating:
5.0

Very easy to rent, hassle free and professional service. I rented a moving van for a few days and the vehicle was in good condition and had no issues. Thank you!

Darrell W 
Rating:
5.0

Good service and assistance

Michael C 
Rating:
5.0

Employee was friendly and super-helpful!

Roxanne C 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

BRIAN G 
Rating:
5.0

Customer did not leave a comment.

thomas l  |  Overall Experience 
Rating:
5.0

The staff at this location were really friendly and helpful

Ricky T 
Rating:
5.0

Customer did not leave a comment.

GINO T 
Rating:
5.0

Customer did not leave a comment.

Demontra J 
Rating:
5.0

Customer did not leave a comment.

mark s 
Rating:
5.0

Update how it is estimated how to figure how many containers- website suggested 4 I ended having to order 2 more and scrambling to get those loaded in time. Staff super friendly! Thank you!

Suzanne S 
Rating:
4.0

Customer did not leave a comment.

Cynthia W 
Rating:
5.0

N/A

FREDERICK H 
Rating:
5.0

Raymond was very helpful and attentive. Would definitely use this location again.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

EARL M  |  First Impressions 
Rating:
5.0

Personnel was very friendly and helpful.

pamela f 
Rating:
5.0

Customer did not leave a comment.

Chasity R 
Rating:
5.0

They went above and beyond to help a family who had to move across the state and seen to unforeseen weather conditions, helped make the stress from moving from Reno to Florida pulling two trailers… so great! I felt so cared for and understood by them. Felt safe and taken care of. Then the special to buy one months rent get one free cause we rented .. was a god sent. We were able to recover from a driving in 108 temps, cars over heating- a trip that took a week instead of the four days- recovery a blessing. I was crying on the phone to have been offered this- just thank you for treating us like a family instead of just costumers. I’ll tell everyone who ever needs storage where to go EVERYTIME!!! Thank you so much!! Oh and for finding us trailers during Burning Man, was going above and beyond!!! We thank you!!

Stacy C  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Andrew P 
Rating:
5.0

A bench of sorts in the showroom would be terrific.

James H 
Rating:
5.0

Great equipment, pleasant employees, very helpful with decisions, and trailer hookup !!!

Shepard B 
Rating:
5.0

Raymond and Stephanie were very attentive to my rental needs. They were courteous and professional during our interaction making this rental easy and enjoyable.

Jesus V 
Rating:
5.0

Customer did not leave a comment.

Jessica B 
Rating:
3.0

Customer did not leave a comment.

Shannon A 
Rating:
2.0

They didn't open until 9am. Many of us were waiting for assistance.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Service reserving and picking up the truck was excellent! Keep doing what you are doing. Excellent experience.

Greta H 
Rating:
5.0

Customer did not leave a comment.

brandi Y 
Rating:
5.0

Biggest pos truck old and not appealing appearance

Doyle C 
Rating:
5.0

Customer did not leave a comment.

ARIELLE L 
Rating:
5.0

Customer did not leave a comment.

Lisa B 
Rating:
5.0

Customer did not leave a comment.

SERGEY T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janis I 
Rating:
3.0

due to several issues trying to get into the storage unit. and then not getting the storage unit that I needed due to that unit not being available. Made me feel very frustrated and very upset on the lack of communication.

Donny B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dalyn D 
Rating:
5.0

Customer did not leave a comment.

Henderson T 
Rating:
5.0

Customer did not leave a comment.

Quasha T 
Rating:
5.0

Customer did not leave a comment.

Jenni B 
Rating:
5.0

Customer did not leave a comment.

JENIFER S  |  Overall Experience 
Rating:
4.0

The customer rep was very nice polite.

Tamesha B 
Rating:
2.0

The truck was not in the spot where the online check in stated it was, the gas tank was below half (which apparently is what it’s supposed to be at). I nearly ran out at the end of my across town trip and then got charged extra for not filling it up to half. Only up to what I received it at. Wish I had taken a photo. Plus there’s a tire pressure system notification on the dash that blocks the digital odometer so I had to guess which button turns it off. The trucked worked well and I didn’t have issues operating it. I just the reservation process wasn’t such a pain.

Sarah R 
Rating:
5.0

Raymond is awesome. Very helpful and knowledgeable

Charlotte L  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Isaiah T  |  Overall Experience 
Rating:
2.0

The truck engine sound like it needed a tune up. Did not use the A/C because of fumes coming from engine.

ALBERT B 
Rating:
5.0

Customer did not leave a comment.

Ron D 
Rating:
1.0

Not charge extra fees to your customers.

Alexander A 
Rating:
5.0

Good customer service very friendly and helpful

Ella S 
Rating:
5.0

Agent was nice and helpdul

Anthony M 
Rating:
3.0

Check air conditioner and instructions on how truck operates

Lawrence M 
Rating:
1.0

Does any UHaul place actually follow their posted hours? Got the van unloaded early and checked the hours for the drop off. Great they’re still open. I need to talked to them about getting a refund for having to replace a windshield wiper on the junky truck. Got there. They were closed. Let the place vowing never to use UHaul again. Something similar happened when I made the reservation and needed to get days added. If you are not going to be there, say so. And quit blaming staffing shortages. I don’t care anymore.

Larry F 
Rating:
1.0

Rented for 24 hrs , returned after using for 12 hrs , and got charged for 48 hrs . Definitely don't recommend.

Gabriel L 
Rating:
5.0

Very helpful.

Lawrence H 
Rating:
1.0

Have a better app and better service

Jeremy J 
Rating:
5.0

Friendly staff, great experience. Thanks a lot

Vladimir Z 
Rating:
4.0

Customer did not leave a comment.

Stephen C 
Rating:
5.0

Better experience than I could have imaged

david r 
Rating:
5.0

Customer did not leave a comment.

Ginger D 
Rating:
5.0

Very friendly and quick

Devaun J 
Rating:
4.0

Customer did not leave a comment.

Brian H 
Rating:
5.0

Courteous

nellie n 
Rating:
5.0

Stress free and smooth rental process.

david v 
Rating:
5.0

First rate service. Every effort was made to make a stubborn electrical connection correct and fully functional before I left the store. Very pleasant place to do business.

James H 
Rating:
5.0

Great service

ANGELA M 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS L 
Rating:
5.0

Customer did not leave a comment.

FELISHA S 
Rating:
5.0

Customer did not leave a comment.

Logan Z 
Rating:
5.0

Customer did not leave a comment.

patrina l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert C  |  First Impressions 
Rating:
5.0

I've spoke to a couple different gentlemen there and they were both very helpful

kimberly L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olvin A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENIFER S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamera F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joanne a  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

james l  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leonard D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olvin A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

belinda m  |  Overall Experience 
Rating:
5.0

I’m terrible at names but the young man that waited on us took care of 3 people all at once . He was awesome

kimberly L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shonnie b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARLANDA H  |  First Impressions 
Rating:
2.0

Ok. My mistake. It was too small and no other larger units were available. I had to go to the uhaul down the road

Carolyn G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jermaine B  |  Overall Experience 
Rating:
5.0

Wish units actually had lights inside and not just in hallway

Bridget Y  |  Overall Experience 
Rating:
2.0

It felt very unsafe with very poor lighting.

SHERYL C  |  Overall Experience 
Rating:
5.0

very good service

larry w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger D  |  Online Move In 
Rating:
1.0

Unable to reach anybody that can handle a situation. I had to make 6 trips to the office for a matter that was not resolved, you can check cameras. I moved out of the storage unit 07/16 the office was notified in person, I was still receiving emails about late fees and had a balance even though I paid in full. Eventually the balance was deleted. Records was not kept well or updated. My stuff have mold or/and mildew, I have pictures, but after the headache and time lost, I just wanted to be done with uhaul. The manager bad talk an employee basically saying the person was new and incompetent, which is not a leader move nor professional. The manager lied and my face and when question about he said “well?? I don’t know”.

quetisha g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie P  |  Overall Experience 
Rating:
2.0

I got a code for “gate or building access” but there was neither a building to enter nor a gate (outdoor unit). I open the unit and an alarm starts going off. I tried finding someone to ask about it, and a guy (moving u-boxes with a forklift) that was there said that there was an arm/disarm panel at an adjacent building. I enter the code and get “access denied”. I go back and ask the guy about it, and he said that the location was changed to an un-manned location and that I needed to drive to a different location for customer service. I elected to instead call that location versus driving my loaded truck down the road. Several calls, no one ever picked up, waited on hold with uhaul for longer than the estimated wait time, pressed the intercom button on the keypad that said it was monitored at all times, but got no response. I finally decided to just drive down there. The guy I spoke to at the main location confirmed my code was good, but said the system has been screwed up and to just ignore the alarm when it goes off. He also programmed a swipe card for the unit in case that worked; it didn’t. The gentleman was very polite and knowledgeable and explained that through the cameras they would disregard the erroneous alarms from the broken system. The alarm going off is a minor inconvenience, but my biggest issue was the lack of warning initially, not knowing what to do, and the inability to get in touch with anyone on the phone or the intercom—in retrospect I wish I’d redeemed my month of storage at a different location.

Adam H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

HERBERT L  |  Overall Experience 
Rating:
3.0

I was disappointed that the storage unit was to small and I informed them that I was putting a couch in it no way could we even try to get that heavy couch back there without it getting damage but they was good over all just gave me a very small unit

SERINA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda T  |  Overall Experience 
Rating:
1.0

Bad customer service, my key card never worked, i could never pay my bill because no one could get the cash draw open or they didnt have the password to open it. My outside storage unit was always filled with mosquitos. Just one big headache.

sade m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan O  |  Overall Experience 
Rating:
5.0

Great location. Great Staff.

Mark J  |  First Impressions 
Rating:
5.0

Thanks for your help

linda c  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amelia L  |  Overall Experience 
Rating:
4.0

Savanna was an absolute pleasure to work with. She took care of my customer concern and got me into a storage unit that fit my needs she gets 5 stars !!

Bobby L  |  First Impressions 
Rating:
1.0

I will just put it on yelp since you guys still want to be clowns, how is it going to say error with submitting while giving zero indication on where the error is.

Daniel H  |  First Impressions 
Rating:
1.0

I moved out of the storage room and contacted the manager who had. I tinted to charge me for the storage. I have phones numerous times to and The manager has refused to contact me after seven messages and calls made to him.via UHaul customer support (where the store number always connects when I call even during regular hours.). I have requested a refund for the months charged and would appreciate someone at corporate office helping me. 478-302-8510

daphne s  |  Overall Experience 
Rating:
1.0

I was told that I had a month of free rental. Turns out I was charged for the one month. I had to call 3 separate times to get my refund and cancel the rental. To say the least the follow thru and execution of the employees was less that satisfactory.

Seth M  |  Overall Experience 
Rating:
1.0

Would not recommend your outside storage where you use your boxes water got in there did some damage I ruined a couch the whole arm was all soaking wet and up in the Grandma's closet there was a leak

Doak D  |  Overall Experience 
Rating:
2.0

My unit was broken into, and I could not get the manager to even call me back. I reported the theft to the police and tried to get ahold of the manager and yet nothing. Will not use uhaul storage

TYRA S  |  Overall Experience 
Rating:
5.0

👍

Sandra M  |  Overall Experience 
Rating:
5.0

Pensacola-Bellview, excellent in all respects. Unfortunately I cannot say the same for corporate. I have been waiting for weeks to hear from them.

kenneth h  |  Overall Experience 
Rating:
3.0

The price is getting a little out of hand

Bob J  |  Overall Experience 
Rating:
3.0

Please take more time in spring for bugs

sharon w  |  Overall Experience 
Rating:
5.0

Shipped my belonging from Arizona to Florida in a U-Haul box. Facilities on both ends of the move extremely helpful. Great experience.

diana m  |  Overall Experience 
Rating:
5.0

Staff friendly & helpful. Satisfied

Marjory H  |  Overall Experience 
Rating:
5.0

From start to finish our experience with UHaul was easy, helpful and efficient. The time allowed for our move made it very organized and non stressful. Step by step we moved from Arizona to Alabama.

Jill B  |  Overall Experience 
Rating:
5.0

Good customers services. Very friendly and helpful to the handicap.

Lizzie W  |  Overall Experience 
Rating:
4.0

Very helpful staff Facility was clean The young man that took my payment went above and behind to accommodate my needs I definitely raccomand this location

John B  |  Overall Experience 
Rating:
5.0

The Ubox ladies are excellent !

nancy n  |  Overall Experience 
Rating:
5.0

Great experience overall. The staff was very helpful and accommodating.

Lance G  |  Overall Experience 
Rating:
5.0

I did not visit the facility, but the service i received was top notch so please ignore the no answers

mindy s  |  Overall Experience 
Rating:
4.0

I didn’t actually go to the facility. I had a U-Box shipped from New Jersey and delivered by Stephanie, who was very courteous and friendly and professional.

Sharon D  |  Overall Experience 
Rating:
4.0

Would definitely use again.

Scott J  |  Overall Experience 
Rating:
2.0

My pick up location was changed which delayed my pick up an entire week after the gauaranteed date. I made a reservation for pick up so it would be ready but it wasn’t so I had to wait over an hour.

Tamera W  |  Overall Experience 
Rating:
1.0

Impossible to get someone on the phone; when they finally answer they transfer you to the uhaul main number. The driver never arrived on time after repeated efforts to have my u- boxes delivered.

Luis P  |  Overall Experience 
Rating:
5.0

Savannah handled the delivery and pickup of our box. She was punctual, highly competent, and friendly. We could not have asked for a better experience.

Amanda M  |  Overall Experience 
Rating:
5.0

Savannah was so courteous & helpful. Fully answered any questions or concerns we had. Would definitely refer friends to use u haul for their needs. Great experience! Very easy.

Starlyn B  |  Overall Experience 
Rating:
5.0

The communications and customer service were excellent. Savannah worked with us when we had a 'hitch' in the rental.. I definitely will recommend her and her facility to friends and neighbors.

Bobbi D  |  Overall Experience 
Rating:
5.0

The delivery driver of my cube was able to change my time to accommodate me. She was very friendly and professional! I did not visit the site, so I am unable to answer the first questions.

Janet P  |  Overall Experience 
Rating:
1.0

My UBox arrived on 6-11, but I was not called until 6-29. I was back in town 7-1. On 7-2 it rained. On 7-3 the mover never showed. On 7-4 the new mover was denied access. On 7-5 I got my UBox.

Mark R  |  Overall Experience 
Rating:
5.0

Service was great!

thomas b  |  Overall Experience 
Rating:
5.0

Delivery of pod was on time

Coleen M  |  Overall Experience 
No reviews have been submitted for this location.

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