Customer Reviews for U-Haul Moving & Storage of Pennsauken

Rating:

5.0

I have used this facility several times and I have always received great service. There equipment is clean and the staff are very helpful.

Rating:

5.0

Change the cost per mile, it's $63 dollars to rent the trucks; after that, it comes to more than $100 when you return it. .79 $cents a mile is a lot per mile.

Rating:

5.0

I appreciate being a customer here at this location. So kind ,respectful and great people.

Rating:

4.0

Very clean, affordable, and most importantly convenient..

Rating:

5.0

Nice people. Always helpful. Pleasure to do business with.

Rating:

1.0

I brought the UHAUL back with the right amount of gas but still was charged for a gas fee

Rating:

5.0

There is nothing needed ,you guys Roger,wife and zack were great. I would recommend This place before any other. Thanks for allowing me to do business with you. Well come back soon. 5⭐⭐⭐⭐⭐

Rating:

5.0

The auto hauler I rented had a vibration coming from one of the drivers side tires. I let the team at this location know about this. Concerned this hauler may not be safe if this is not corrected.

Rating:

5.0

the best

Rating:

5.0

Thanks you

Rating:

5.0

Staff was great!!

Rating:

1.0

The truck I was given sounded and acted like it was about to break down any minute. When I turned the truck off for the first time, it would not start up again. I called the help service and was on the line for almost an hour, prompting me to call the location. The employee informed me that the truck is old and that I would need to pump the gas while turning the key to get it to start again. This is the same employee who gave me the keys and documentation, knowing this about the truck beforehand and failing to tell me. I will never use Uhaul again and would never recommend it to anyone. I should have used Penske like I have in the past.

Rating:

4.0

Outstanding service!

Rating:

5.0

Everything was great.

Rating:

5.0

Hire more people

Rating:

5.0

The man that checked me in was Awesome!! Quick and easy. I was in and out in 5 minutes !!!

Rating:

5.0

Nothing, I am 110% satisfied

Rating:

1.0

Get better employees. The boy Josh was completely lost and confused. Y'all need better help. I'd definitely recommend a different location before I come back to this sad Pennsauken store

Rating:

5.0

Great service

Rating:

5.0

I always come here because of the service. Jhon is awesome ðŸ'Œ

Rating:

5.0

Fast, friendly and effective. In and out in a very short period of time!

Rating:

1.0

Dirty truck Problems driving truck and should not be in operations

Rating:

3.0

Go thru truck rental process more thoroughly, person went thru paperwork very quickly. Text check-in process is good, however it ended to be costly mistake.

Rating:

5.0

The whole experience was absolutely exceptional would you recommend. thanks UHAUL.

Rating:

5.0

Mataince fees, don't understand why customers are responsible for these fees if it doesn't concern their storage area. I received 2 letters informing me of an increase in monthly rent due to Uhual mataince fees. That's a little out the way especially at this point and time in economy. However John and his Mrs are very nice and professional.

Rating:

5.0

Painless and efficient. Friendly folks. Excellent experience.

Rating:

4.0

While the site and the personnel were very good the rate structure left much to be desired.

Rating:

5.0

Excellent experience.

Rating:

1.0

Hire new staff!

Rating:

5.0

I would highly recommend your location

Rating:

3.0

Everything was good but I think the truck burns lot of fuel..I have to put $270 fuel for 800 miles

Rating:

3.0

The attendant who put the car carrier on the truck did not attach it correctly, When I went to put my car on the carrier, the front of the carrier lifted up. That was a major safety issue.

Rating:

5.0

It's great the way it is don't change anything I love it keep it up

Rating:

5.0

Excellent experience, thank you so much!

Rating:

3.0

Call for help and told the person on the phone I would never rent from uhaul again . They told me that was fine that she hopes I never do.

Rating:

5.0

Everyone was great, very knowledgeable. In an out quickly with pick up and drop off. Would recommend this location.

Rating:

4.0

I had to return early because the check engine light came on brought it back did not have a chance to sweep it out.

Rating:

4.0

Self storage staff was friendly and efficient. The facility was clean and well maintained. There is a problem with laternflies at the storage building entrance.

Rating:

5.0

The return after hours was not fully explained. I was told about the check-in web-site, but looking for a key box on the side of a dark building was extremely poor planning. I believe U-Haul could put a light on the key box or move it by the front door. Somebody is not thinking

Rating:

3.0

I was looking to rent a van but was told due to insurance, I had to rent a 10 ft truck because you couldn't take my card or cash for a van . So I had to pay more money for a larger vehicle and the insurance cost more too. I only drove 25 miles and it cost me $10 in gas. The customer service rep was pleasant and helpful but I was not completely happy with the cost

Rating:

5.0

We were treated very nice

Rating:

5.0

All the staff at Uhaul were professional, knowledgeable, and helpful. The storage cost was reasonable. I will definitely recommend this facility to anyone looking for storage services.

Rating:

4.0

My son in law was over charged

Rating:

5.0

Super nice staff. Quick and efficient checkout.

Rating:

4.0

Interior was kind of messy. Not well organized (boxes, accessories, general items).

Rating:

5.0

This is the go-to location for storage in this area. Fair pricing paired with knowledgeable owners.

Rating:

5.0

Very good experience

Rating:

3.0

Provide the consumer with additional mileage for free when pickup location is changed. My pick up location was change twice. And each time it was further away from my home which accrued additional charges to my account

Rating:

3.0

I was overcharged and this still has not been resolved. I was charged for over 100 miles when I only drove 30 total. Calling customer service is a complete hassle and I can't talk to anyone at the specific store.

Rating:

1.0

Traveled cross country and trip took an extra day. The guy in charge spazzed on me because I didn't know if we would be able to drop off the truck when he wanted. EXTREMELY RUDE. Borderline harassment. He threatened to call the truck in as stolen and hung up on me.

Rating:

2.0

Uhaul truck smelled like weed! I had my kids in there. Took some time to get the smell out. Ridiculous!

Rating:

5.0

Nothing! Everyone was very Friendly and Helpful! I will definitely come to this location for my Rental needs in the future and I will recommend this Location to my Friends!

Rating:

3.0

The website for late returns doesn't allow you to finish all the process, I were over charged!

Rating:

1.0

The staff was probably the worst customer service I have ever received. I understand that these are probably entry-level jobs, but a minimal amount of customer service should be required. The staff was rude and dismissive when we had a problem obtaining our truck.

Rating:

5.0

Great place friendly help.

Rating:

5.0

Always a fast and easy process. Friendly staff members at this facility and very helpful with all my package needs.

Rating:

5.0

The owners at the Uhaul of Pennsauken were absolutely extraordinary! Extremely friendly, informative, and helpful! They treat you like you are at their own home with a welcoming and caring atmosphere. Would recommend 100%.

Rating:

5.0

Team went above a beyond to service me. Interaction from start to finish was excellent

Rating:

5.0

John Rogers is very kind and accommodating, he walked me through and explained everything. More so, he was very welcoming and made sure I was comfortable. Thank You.

Rating:

5.0

The Customer Service Was Above And Beyond Excellent In Helping Me With What I Need Thank You!

Rating:

5.0

The sale person who helped me, he was extremely helpful and nice.

Rating:

5.0

Only negative was the van smelled horribly like cigarette smoke. The location and staff was great at this location.

Rating:

5.0

I recieved excellent service and assistance obtaining a rental unit. The husband and wife duo run an extremely well organized and clean facility. The security system to ensure the overall safety of both individuals and their belongings is very well done. I would strongly recommend.

Rating:

5.0

For a first timer and due to a couple of days of renting U-Haul it's Nice, clean, good customer services, didn't really have to ask question the guy explain everything before asking and show me what to do and how to Access my storage. Great deal with storage & 1st month free, enough space for what needed. Would recommend. Not sure how it is when dealing with them for months but I know it was nice & easy experience.

Rating:

5.0

The staff was really great and the building seemed clean while being secure.

Rating:

5.0

excellent clean facility managed very well

Rating:

5.0

Everyone was very friendly and helpful. They called me the day before my reservation to see if I had questions. Also explained what to expect and walked me to my unit before I brought my items.