Customer Reviews for U-Haul Moving & Storage of Parham Rd

5,313 reviews

3133 E Parham Rd   Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees, Less than 5 miles from Short Pump . The old McKesson building)

(804) 616-3629

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(804) 616-3629

3133 E Parham Rd
Henrico, VA 23228
(Corner of Staples Mill Rd and E Parham Rd beside Hardees, Less than 5 miles from Short Pump . The old McKesson building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MIKE G 
Rating:
2.0

Our truck had cooking oil all inside on the floor. Had to go to the store buy degreaser and towels to wipe it up.

Bobby B 
Rating:
5.0

Customer did not leave a comment.

Raymond C 
Rating:
5.0

Load it for me; give a free watermelon and ice cream cone.

Jackson S 
Rating:
1.0

We dropped the truck off same day, it wasn't due until the next morning. The next day, I received a call from Uhaul looking for the truck, they ended up finding it on the lot, apparently the return line was busy the day before and didnt check it in properly.

Timothy T 
Rating:
5.0

When I visited location to schedule I was told it would be .99 cents per mile, but was charged $1.19 per mile.

Christopher C 
Rating:
3.0

I did self-delivery both ways, but date I arrived to pickup the U-box, it couldn’t be located so I left only to receive a call shortly afterwards that they had it. When I attempted to schedule picking up my box 3 weeks later I had extremely poor service.

john f 
Rating:
5.0

Customer did not leave a comment.

Charlotte D 
Rating:
5.0

All the staff was friendly and service was good..the entire process from reservation, to pick up and return was top notch

Steve R 
Rating:
5.0

Customer did not leave a comment.

Lindsey N 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

Chrishae O 
Rating:
5.0

Just keep doing what you're doing, it's a great service

Ty O 
Rating:
5.0

Customer did not leave a comment.

Mariah B 
Rating:
5.0

Service was amazing, my boxes arrived 2 week earlier. Best thing if you move to Alaska or any part of the country. Also no hidden fees or extra charges. Very satisfied and recommend it.

Elizabeth F 
Rating:
5.0

Great storage, the indoor loading area is fantastic!

Donald B  |  Overall Experience 
Rating:
5.0

Employees were friendly and helpful.

Kenneth H 
Rating:
5.0

Customer did not leave a comment.

Mary D 
Rating:
2.0

We booked online for a truck to include 2 types of dollies as well as 12 blankets - the truck we got had one pack of 6 blankets, and nothing else. Unfortunately, we didn't realize this until we got to the location where we were going to be packing things up. I tried to call back to ask if we could go somewhere closer just to get the missing equipment instead of coming all the way back (over 30 min away), but literally could not get anyone to talk with me or answer that question, as every time I got through, I was told "thank you for calling, may I put you on a brief hold?" and doing so without waiting for my response. I held the first time, of course, but after 15 min on hold, I called back, and tried to catch the person before the hold. I tried a total of 4 more times, and once caught the person before they could put me on hold, and asked the question, but was simply told "we have customers here" and then put on hold again anyway. Since I was a customer who had already been in for service and the service was incomplete, I really needed a way to get someone's attention to at least acknowledge my question and tell me what to do. Eventually I gave up and just went ahead to another location where I had to rent the equipment separately, but at least it was close, and they had it available. They were lovely - but I would not come back to this location again for anything. I get having to balance phone versus in-person customers, but there needs to be some way for people to get to a person in a reasonable timeframe - my movers and others were already on the clock - I couldn't wait all day on hold, or take the time to come back for their mistake.

Brenda L 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Customer did not leave a comment.

Kelly H 
Rating:
5.0

Customer did not leave a comment.

Shannon C 
Rating:
3.0

Always have vehicles maintained and properly functioning

willbert l 
Rating:
5.0

PERFECTION ALL THE WAY THRU, CLASS ACT TEAM .

Kevin T 
Rating:
5.0

I returned a 26 foot moving truck here after my move from PA. The facility is big and it was clear where to return the truck. The staff came out to process the return. Everything was super easy. Overall a great experience.

JonSimon T 
Rating:
5.0

Customer did not leave a comment.

JANERRO T 
Rating:
5.0

Customer did not leave a comment.

GREG S 
Rating:
5.0

Customer did not leave a comment.

Andrew W 
Rating:
5.0

Hello, I just recently had to obtain a storage unit and moving supplies at your 3133 East Parham Road, Richmond VA location, Your General Manager Mr. Joseph Peaches is a Top Notch Asset to your firm, his courteous, friendly and professional service are second to none. He has excellent communication skills coupled with empathy and understanding how stressful moving can be for the customer. I will highly recommend your fine companies services to all friends, family and colleagues. Thanks for having an Asset such as Mr. Joseph Peaches on your Team. R H Fox Richmond VA USA.

Robert F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john v 
Rating:
5.0

Customer did not leave a comment.

Tyra W  |  Overall Experience 
Rating:
5.0

The vehicles and storage units are always neat and tidy and not to mention the staff is always very kind and helpful and friendly and professional! Including the manager!

Tyra W 
Rating:
5.0

The only thing was the sign not clear, the return arrow directed me to the back.

Joseph C 
Rating:
4.0

Great friendly and helpful staff

Mohammad C 
Rating:
5.0

Customer did not leave a comment.

Kimberly E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire B 
Rating:
4.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Clinton was super and I really appreciate his help that morning. Friendly, helpful, and accommodating. Thank you. Tiffany was nice to allow me to part overnight so I could Uber to the hotel and return in the morning. Then in the morning Clint was great to offer his assistance.

Kathleen C 
Rating:
5.0

Customer did not leave a comment.

Kathleen C 
Rating:
5.0

Nice truck nice customer service rented the truck in about 15 minutes tops great all the way around

Travis S 
Rating:
5.0

My experience was fantastic. When I first walked in, another representative was already helping another customer. Mr. Peaches immediately stopped what he was doing to assist me. This is my first time renting a storage space. He walked me through the entire process and explained everything every step of the way. He also provided me with invaluable advice regarding my future truck rental. He called for one of his staff to pick me up and take me to see the unit. She was extremely helpful, explaining the driving route, cautions and advice when backing the truck to the unloading bay, where I can park our car, leading me to the unit to inspect it and how to set the lock. The entire experience is a testament to the ability of Mr. Peaches to manage not only a business that is centered on customer service, but to model that philosophy for his staff. Mr. Peaches demonstrates the difference between being not just a manager, but in being a leader.

robert o  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadine B 
Rating:
5.0

Customer did not leave a comment.

Harper B 
Rating:
5.0

Customer did not leave a comment.

Carl B  |  Overall Experience 
Rating:
3.0

The trailer was missing one of the tie down eye hooks on the passenger side middle of trailer. Very disappointed I had to buy longer straps. I informed the dude who unhitched the trailer but he didn’t seem to concerned.

Joshua F 
Rating:
5.0

Customer service was very helpful when picking up and when dropping off. Great experience overall.

Roberto J 
Rating:
4.0

Customer did not leave a comment.

AL D 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
1.0

Air Conditioning not working. Front glass not clean, poor visibility.

Anjan B 
Rating:
4.0

Customer did not leave a comment.

STEPHEN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Z 
Rating:
5.0

Great staff

TAREK H 
Rating:
5.0

It was my first time to rent from U-haul. I can imagine that some places that offer U-haul as a side line might not be as on top of things as they could be. But this fully-devoted to all things U-haul business swept away any and all fears I had. What a clean, well-maintained facility! I interacted with three different employees as I came in to ask questions and as I finally acted on placing a rental. Each one of them was polite, patient, and helpful. The van was clean and in excellent condition. My rental experience with this U- haul business was 100% satisfactory. I fully give them 10 stars out of 10. Keep up the good work!

Joy S 
Rating:
5.0

There was only one person at the desk until 8 am and there were several customers waiting to be checked out. He apologized to everyone and explained that his help would be arriving at 8am, but if multiple reservations are for early morning, having 2 people would have been helpful for him.

Maegan R 
Rating:
5.0

Customer did not leave a comment.

Stewart L 
Rating:
5.0

Customer did not leave a comment.

WARRENHARDING J 
Rating:
5.0

Customer did not leave a comment.

Victorio m 
Rating:
5.0

Customer did not leave a comment.

Doug C 
Rating:
3.0

Customer did not leave a comment.

Douglas A  |  Overall Experience 
Rating:
5.0

The associate that helped me return the trailer was great. Outgoing. Smiled. Very motivated.

NELS H 
Rating:
5.0

There doesn't seem to be any benefit to the precheck out.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
4.0

Little pricey, other than that it was fine.

JR J  |  Overall Experience 
Rating:
5.0

The overall experience with the new general manager was outstanding he took the time to help me when he didn’t need to go the extra mile I greatly appreciate his professionalism and customer service there needs to be more people like him.

Jennifer S  |  Overall Experience 
Rating:
3.0

The young man was good in helping me after the store has closed for the day. In return the equipment right local on the lot

marvin t 
Rating:
5.0

Customer did not leave a comment.

Joel G 
Rating:
5.0

Very attentive attendant and the truck is clean and organized

Marcos D 
Rating:
1.0

Customer service is horrible here. There is one guy there that clearly doesn’t enjoy his job. He’s rude, disrespectful and unwilling to help customers who need assistance. I’m never going back and I’m thijjjg maybe Penske Rental may have a better experience. It was just awful and very demeaning.

Denise H 
Rating:
5.0

Customer did not leave a comment.

Fouad A 
Rating:
2.0

My small truck rental was a box truck when I was expecting a pickup truck. The ignition key did not work unless you “played” with it. I was also pulling a motorcycle trailer behind me which made having a working passenger mirror especially critical and I could not get it to stay where I needed it to be. This was even after speaking with the manager on how to adjust it. The manager did offer to switch me out of the truck, but not into a pickup truck so I declined because I didn’t have the time and quite frankly didn’t want to get another truck that was not well maintained. Bottom line, the staff was very friendly, but the equipment leaves a lot to be desired.

John J 
Rating:
5.0

Customer did not leave a comment.

Jason K 
Rating:
5.0

Just keep doing great. Customer service was exceptional. Best of the best.

Kwaku r 
Rating:
5.0

Do not have so many phone # always seem rd was not the #that could help me so had to try other # very confusing and time consuming other wise personal was very nice and helpful

Anne G 
Rating:
5.0

Customer did not leave a comment.

ERICDONELL J 
Rating:
5.0

Customer did not leave a comment.

RONALD F 
Rating:
4.0

All good, thank you kindly...

Wilfredo C 
Rating:
1.0

Rented me a 5x8 trailer that had been stolen!!! Called me about a hour and half later, after already starting to load trailer for a camping trip, and told me I had to return it and get a new one. Police had to visually see the stolen trailer. This delayed the start of our trip by over 3 hours. How can something like this happen? I would certainly think that an investigation of this incident is needed so it doesn’t happen to someone else!!

LAne G 
Rating:
5.0

Was easy in and easy out. Thank you

TAREK H 
Rating:
5.0

Customer did not leave a comment.

Dan G 
Rating:
4.0

Excellent customer service provided by local representative at the U-Haul Moving & Storage of Parham Rd location.

Joshua B 
Rating:
3.0

My Location for pickup Was changed last minute; the night before just before 7pm. When I tried to call back, they was closed and I called the 800 number, at which time I was told he could not help me. The location for pickup was considerably further away. I arrived at 7 am for pickup; couldn’t find the “black box” for my keys.. I spent a lot of my time on the phone trying to figure out what I was suppose to do. Once I Got the key, I tried to start the truck and it would not start. I had to literally wiggle the key in the ignition for it to turn over and start the truck… When I went to refill the gas tank, the gas cap would not twist off appropriately, eventually I was able to get the cap off but I was unable to get the cap back on. I also called the scheduling number to inquire about a mileage adjustment due to the fact that I had to drive further away; I was told someone from management would call me back, no one has called.

Andrea E 
Rating:
5.0

Overall service speed has improved greatly over the last time I rented any piece of equipment.

Brett D 
Rating:
5.0

The customer service agent Tiffany is very helpful and kind.

Theresa A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lemanuel K 
Rating:
3.0

The location is very nice and clean. However, the check in process for renting the truck was extremely painful. I already had a reservation but couldn’t finish the process online or I would have done so. The guy was very nice and hopefully it was his 1st week working there but he could answer no questions and had no idea what was going on. He did say he didn’t know let me go check when he couldn’t answer me but that was to literally every question. It took 45mins and there were only 2 people in front of me, one of them was already being helped and 2 employees were doing the check in.

Jen S 
Rating:
5.0

There was nothing to improve. Location was clean and well maintained with many different rental options. The staff was amazing and the young gentleman that helped hitch the trailer was a true pro. I will be renting from this location again and recommend it to all friends/family that need a rental.

Carter R 
Rating:
5.0

Customer did not leave a comment.

Ryan W 
Rating:
5.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

I liked being able to drop the trailer off and leave. I was out of there in minutes

Neil S 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
4.0

Customer did not leave a comment.

Deldra W 
Rating:
4.0

My only complaint is when I made a reservation over the telephone, I was quoted one price and when I got to the location, itwas not the same. When a customer is quoted a price for the rental of a truck or trailer, the price should be noted on the email so that there is no disrepancy.

David G  |  Overall Experience 
Rating:
5.0

Chaneeda was a great help and went above and beyond to answer questions, the manager was very knowledgeable and helpful, some of the new employees that hooked my auto transport to my truck need training said ‘ I am new and never done thus before’! That does not instill confidence

chuck c 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Overall, a great & easy experience with helpful & friendly staff. A bit more information about how to exit the drive-in bay would’ve been helpful as well as directions about re-entering your code upon departure.

SUSAN H  |  First Impressions 
Rating:
4.0

Online move in process was easy. However they need clarification/signage explaining that certain bays are locked during regular access hours when the front office closes, and to post instructions somewhere on how/where to gain access to your unit during those hours.

Lita M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
Rating:
4.0

Customer did not leave a comment.

Leighland S 
Rating:
5.0

Always a great experience renting from this location. Everybody’s so nice.

Mark L 
Rating:
5.0

Customer did not leave a comment.

Jerry S 
Rating:
5.0

I'm a little disappointed in the fuel surcharge. I was in a hurry, so I didn't dispute the 7/8 original reading, but I only drove 30 miles AND stopped at a Valero to refuel. Seeing a 3 x $5 refueling charge seems petty.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Peter M 
Rating:
3.0

Good pick up experience and drop off but was charged an additional $35 without notification or explanation. Picked up van at 9 am and charged $66.83. Dropped off at 3:30. See an additional charge of $35.93. Seems excessive for 2 trips to the dump and 1 to nearby recycling. Will look for a flat rate rental next time to alleviate the up charges.

Margaret M 
Rating:
5.0

Customer did not leave a comment.

BRETT W 
Rating:
5.0

The staff was very professional and very helpful and not to mention efficient!! Very easy process most certainly will do business with this location as well.

Tyra W  |  First Impressions 
Rating:
5.0

All of the staff at this location were incredibly nice and helpful.

Fred B 
Rating:
3.0

Customer did not leave a comment.

Yolanda C 
Rating:
3.0

The truck box had dirt in it. The check engine light was on. The app is not user friendly and the employee working was even less helpful but yet more demeaning.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Robert B  |  Overall Experience 
Rating:
5.0

N/A

George H 
Rating:
5.0

Customer did not leave a comment.

Ushantha G 
Rating:
5.0

I love these people. they go the EXTRA MILE.

Sarahlynn c 
Rating:
5.0

Customer did not leave a comment.

Gerald W 
Rating:
5.0

Customer did not leave a comment.

LARRYDARNELL S  |  Overall Experience 
Rating:
5.0

They didn't have what I reserved, but they got me into something else that would suit our needs very quickly! Helpful and friendly. Would use this location again if I need anything!

Ion K 
Rating:
5.0

Customer did not leave a comment.

Bruce L 
Rating:
5.0

Customer did not leave a comment.

Brett K 
Rating:
5.0

Tiffany was so nice and friendly and very professional. She was able to get my problem solved quickly.

Kendra L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy D  |  Overall Experience 
Rating:
5.0

Tiffany was wonderful. I had issues with the first storage unit and got turned around in the unit area. and couldn't find where I parked the truck. Tiffany found a new unit and even escorted me to my unit to and made sure I knew where I was in relation to my truck. Thank you very much.

Christinia M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jernae J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUISEDAWN M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael l  |  Overall Experience 
Rating:
5.0

Thank you for all your help and support. Great customer service and support. Thank you Beth M. Thank you Lakeisha.

MISHA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

David B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H  |  Online Move In 
Rating:
4.0

Keep outside entrance door open later especially in the summer months when time has changed

Toni R  |  First Impressions 
Rating:
5.0

Staff is great. Easy access to the unit and no issues during move out. Highly recommend.

Matthew W  |  Overall Experience 
Rating:
4.0

N/A

DARLENE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TABITHA L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Latoya S  |  First Impressions 
Rating:
5.0

Toya is awesome ‼️

tysha J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P  |  Overall Experience 
Rating:
1.0

Everything they advertise is way too small. I rented a 20' truck that they said fits a 2-3 bedroom home. I live alone, the 2nd bedroom is sparsely furnished, and the 3rd bedroom is empty so it's technically a 2 bedroom and I don't even own a kitchen table. I minimized my belongings quite a bit prior to moving with yard sales, Goodwill trips, etc. and my stuff barely fit in this truck. A whole family with an actual 3 bedroom home worth of stuff would fill two of these trucks. Same issue at the storage facility - I got the size rated to fit my size of home and it was a seriously tight fit, despite the fact that I own about 1/2 the amount of stuff that a typical 2-3 bedroom home would have. If you owned a typical amount of stuff I could easily see a family being stranded at the last minute with their stuff not fitting in the truck and no ability to rent a larger one at the last second.

Donna A  |  First Impressions 
Rating:
5.0

honestly it was the best storage experience ever. Rented for a while So I have some experience with this particular facility. It was totally a pretty good experience. Everything I wanted was here and it met my expectations. I Thank U-Haul for a great storage experience.

Stanley W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris S  |  Overall Experience 
Rating:
2.0

My vehicle was damaged on your property. I am not happy.

Chantel T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN L  |  Overall Experience 
Rating:
4.0

The storage facility was great, I just don’t understand after renting a spice since 12/28/22 y’all decide not to allow commercial trucks to be housed on you site.

Hayley T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shondra w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

EILEEN N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophonie J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ra'Neicha B  |  First Impressions 
Rating:
2.0

You do not want my comments.

John M  |  Overall Experience 
Rating:
4.0

I will not recommend or use UHaul ever again all they care about is how much money they make off of you even when I rented the truck I was supposed to get a call back because I was over charged and I never got that call so no I will not use or recommend

Stacy W  |  Overall Experience 
Rating:
5.0

Been renting a unit there for almost 3 years. Had an amazing experience. Actually kind of miss it now I have to have all my junk in my own house. Staff is always amazing. From Paul all the way through Beth, the new manager, even when they're under a lot of stress with computers down and tons of people standing around on the 1st to pick up and drop off vehicles. Always friendly and helpful. Excellent!

Leslie E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joeseph b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantel T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Garnett H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELLY D  |  Overall Experience 
Rating:
5.0

Enjoyed working with the Mgr Beth and the staff is friendly and helpful on 3133 Parham Rd. Thanks!!

MITZI L  |  Online Move In 
Rating:
4.0

good people

Sarahlynn c  |  First Impressions 
Rating:
3.0

I was charged incorrectly and had to call to remove that charge

Prudhvi B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T  |  First Impressions 
Rating:
5.0

Beth is very friendly and found us a unit close to the loading dock.

Lauren R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jef F  |  Overall Experience 
Rating:
5.0

Indoor unload area is very nice.

Donald B  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

SUSAN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nihad C  |  Overall Experience 
Rating:
4.0

Concerning the lock rule. When I first rented there were no circle locks in the store I was gold go get a different lock and purchase a circle lock at a later date. On 4 separate occasion I went to my storage to find an additional lock placed on the unit with a note saying see office to get a circle lock. I would then walk around the building wait in line only to be told that they had no circle locks. 4 trips same result. As a business owner I feel you are wasting time having workers place locks for this reason then having to remove them because the inventory is not in. This not the not waste company funds but also customers time. The last time I had 3 items to move out and was there an hour and a half. One hour of that was the walk the wait in line and it was full the the wait for the worker to unlock. Do better Thanks

Antonio A  |  Overall Experience 
Rating:
3.0

My experience overall was very positive. My only negative comment is that the back entrance was sometimes not unlocked early in the morning - like thirty minutes after opening. Otherwise, everything was good.

Michael M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFF W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha a  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert N  |  Overall Experience 
Rating:
4.0

For such a busy location. Staffing is very light. Everyone was very friendly.

William K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan A  |  Overall Experience 
Rating:
5.0

It was very easy ro move in and check out. The staff were always helpful and friendly. It was a very pleasant experience. Thank you.

Cheryl S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin K  |  First Impressions 
Rating:
1.0

I canceled my unit and it never got canceled.

william c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LauraJane C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Willie B  |  First Impressions 
Rating:
5.0

U-Haul staff members were very professional and pleasant. And yes I would recommend U-Haul on Parham Road to my friends and family!Thank you!!❤️

Johnna B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Consuelo P  |  Overall Experience 
Rating:
2.0

I have had money owed to me from my storage which the manager Paul was trying to help me receive from the Parham Road location which uhaul refuse to give back to me.

Winfred W  |  Overall Experience 
Rating:
5.0

When I rented the unit, the manager bent over backwards to get me the size storage unit that I needed. He was super friendly and I wouldn't hesitate to use this location again.

Michael H  |  Overall Experience 
Rating:
4.0

The staff was GREAT! But the key pad was offline , made it very hard to get in the building.

Barbara C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACI J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KECIAELIZABETH O  |  Overall Experience 
Rating:
1.0

Extremely unorganized, had to switch units several times

GEORGETTE G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dwayne C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tawanna J  |  Overall Experience 
Rating:
5.0

Always clean, my items were always in good condition, no bugs.

Vanessa J  |  Overall Experience 
Rating:
5.0

The staff were very helpful and friendly. It was a busy at the store/customer service but the lines moved quickly and I got out of there fairly quickly. I have no complaints.

marcella f  |  First Impressions 
Rating:
4.0

Paul was always so nice and helpful.

Sarah D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrew A  |  First Impressions 
Rating:
5.0

I love this very professional and efficient facility

Jacqueline W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hugh T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard B  |  First Impressions 
Rating:
5.0

Excellent Service

GILDA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal H  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful, Paul, the manager, was extremely nice, the unit was clean and I would definitely use this location again,

Patricia C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B  |  First Impressions 
Rating:
4.0

I chose above average because I did not receive a free lock to the storage.

Xavier C  |  First Impressions 
Rating: