Everyone here has been so wonderful and helpful! Couldn't ask for a better experience! Thank you!LORI N.
Customer Reviews for U-Haul Moving & Storage of Paradise Valley
Phoenix, AZ 85032
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff and management!CYNTHIA D. | Overall Experience
Jazmins was super helpful and professional. Appreciated her patience and support. Awesome employee!!!LEIGHTON R.
Owners are wonderful and go above and beyond for customer service!!! 10/10Sam P.
Staff was awesome and very helpful. Would highly recommend to anyone.TERRY B. | Overall Experience
Great customer service! Will definitely rent from here again.Andrew H.
Customer did not leave a comment.Maria R.
Customer did not leave a comment.josh m. | Overall Experience
Customer did not leave a comment.TERRY M. | Overall Experience
Briana made my experience so welcoming and helpful. I felt like i walked into the Ritz Carlton thats how nice she was! You dont usually get that type of help when youre renting a vehicle, let alone a rental truck. I recommend this location for all uhaul (or Christmas decoration) needs :)Cody F.
Customer did not leave a comment.Carol S.
Staff was extremely friendly and helpful with moving the trucks around for me in the parking lot. Facility was clean and well kept. Highly recommend to anybody looking for a storage unit.VINCENT S. | Overall Experience
Best owners. Very nice.JOANNE G.
Rod, Colleen, and Megan are so kind and always have the customer in mind. Excellent people, THANK YOU!Marie R.
El lugar es excelente pero no lo recomendaría porque es muy costosoMaría M. | First Impressions
All of the staff were very friendly and courteous. This location is great!Joshua W.
Customer did not leave a comment.rick P.
Customer did not leave a comment.SIVA B.
I will not recomend this location to any of my friends. The lady who assisted me was arrogant and have no knowledge.VENKATA SATISH A.
Not at this timeFrank E. | First Impressions
Customer did not leave a comment.dennis D.
Great customer service. Very nice professional customer service from Rod and Colleen. Prices for boxes cheaper than Lowes. $16 lock at Lowes only $9 at Uhaul.IRELAN Q.
Customer did not leave a comment.Kathy g. | Overall Experience
The storage room gets to dusty and firtyStephen L. | Overall Experience
Rod and his wife were very helpful they made us feel very welcomed as we are a couple as well just moving to Phoenix they made us feel very comfortable and they helped us with everything they explained all the rates and why they cost the as much as they did and basically helped us move in . just want to say thanks again I would definitely refer themPanagiotis K. | First Impressions
Customer did not leave a comment.Kim B.
I'm a return customer…great facility and the people are very friendly and professional! Would recommend this facility to anyone !Alan H. | First Impressions
Customer did not leave a comment.Irelan Q. | First Impressions
Customer did not leave a comment.Coury C.
Customer did not leave a comment.ILEANA D.
Staff dismissive when asked about policies. Reserving a unit does not mean you actually GET the unit - no disclosure of that weird practice. No off hours access when it was promised when doors went in.Jennifer J. | Overall Experience
Customer did not leave a comment.BRUCE S.
Location and its equipment super clean and top notch. Definitely an A++++SUSAN C.
Customer did not leave a comment.BOYD P.
Customer did not leave a comment.ROBERT H.
Everyone was super nice and helpful. Clean facility. No problems storing ou stuff there for 6 monthsPaul B. | Overall Experience
Customer did not leave a comment.CHARLES S. | Overall Experience
Customer did not leave a comment.REBECCA M.
Great service and experience. Was very relieved at the staff's helpfulness. Big thanks from me.MATTHEW B.
Customer did not leave a comment.GRANT C.
Customer did not leave a comment.THOMAS H.
The girl up front that opened the store at 7,Breanna? was super helpfulAdam P.
No improvements!MICHAEL B.
Would have liked a cooled unit, but this facility is popular.karen g. | Overall Experience
the location was fine. the manager although trying to be friendly was not helpful at all. i chose to pick up before open as i had a long day of moving obviously. took an hour to go through the process. not sure why you dont verify before its pick up time. when i went inside to ask if he could get me checked in he said he is not able to help me. not sure how such a big company is not able to do something as simple as switching from online to in store pick up. small companies can and will do that. overall bad experience. would not recommend to anyoneLynnsey W.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.MARIAN M.
Rod and Colleen are a super bunch of family pride based customer producing 10 stars every time a customer comes to call or inquire about needs for storage they exceed standards better than anyone else I've already met in Paradise Valley, AZ Go with the Best, keep your nest at rest shop with Rod and pass your test. Kevin DobbsKevin D. | Overall Experience
always clean and the owners were always willing to go the extra mile, It is very evident that Colleen and Rod take pride in there facility and service to there patrons, Thanks for twenty plus years, Terry Jones #621TERRY J. | Overall Experience
Charge too much for mileage .. a 19.99 rental became over 70 dollars and I drove 20 miles.Zachary K.
Customer did not leave a comment.Sandor W. | Overall Experience
The girls that were working here this day were very nice and informative I will definitely be using them in the future! I may even buy a storage unit to rent at this location just because of how great the customer service was!ASHLEY P.
I also have a storage unit at this location also Love the management employees they are always helpful ad professionalBEVERLY E.
very nice, professional, and helpful staffNANCY LYN K.
Customer did not leave a comment.ALEX W.
I feel like the fact that there is not an elevator for a second story storage unit should have been more upfront in the contractHannah T. | Online Move In
The best, everything was so easy!Stephanie C.
Customer did not leave a comment.SCOTT C.
Customer did not leave a comment.Michael O. | First Impressions
Customer did not leave a comment.Cody C.
was rented a unit that was already promised to someone else so a day after moving in I had to move out. Been about a week and still have not gotten my refund.Tonya O. | First Impressions
Top notch experience.Renee S. | Overall Experience
Customer did not leave a comment.Michael I.
Rod is an excellent manager and the nicest guy!! He has a great team of staff who really care about their customers. He will do his best to get you the best deal, especially if you need multiple units like I did. I feel very safe storing my things here during my move. Thanks Rod, Megan, & team!!!Kaitlyn H. | First Impressions
So far great experience. However I don't know how they would handle any problems that arise since I just got my storage unit a day ago. The general manager was very helpful and I would have to assume that he would act in a fair and responsible way.Stephanie A. | First Impressions
Such an amazing experience. I would not use any other moving companies....U-Haul is my preferred.Mark H.
upon returning the vehicle, the app required i scan the location barcode, which was NO WHERE to be found. this took returning the truck difficult and time consuming.Veronica F.
This is a great location. I have rented many u-hauls from this family-run location and they are great. The vehicles are always ready and clean and the service is professional and friendly. I would recommend the location to everyone. KellyCameron U.
Online... I opted out of the $14.00 insurance. In the store... I opted out of the insurance. When I returned the vehicle, the store was closed so I returned it online and viewed my receipt. I was still charged for the insurance. I left a note on the charges to not charge me for the insurance... Ultimately, I was charged for the insurance. NOT ACCEPTABLE!!! When I move in October, I will NOT be using U-Haul for either a vehicle or storageTRENTON K.
Customer did not leave a comment.melissa b. | First Impressions
Customer did not leave a comment.ALICE K.
Online ordering experience was an absolute mess.Matthew S.
Rod and Colleen were an excellent team and were extremely helpful in our experience. They are very approachable, friendly, and easy to talk to. Phenomenal customer service.MIGUEL M.
Customer did not leave a comment.Lynn M.
I used the mobile app and the experience was not user friendly at all. That app needs to be overhauled completely. Very bad experienceAmber A.
Customer did not leave a comment.DE ANNA B.
Customer did not leave a comment.Jesse D. | Online Move In
The management is truly amazing. The professionalism, efficiency and thoughtfulness is truly rare and I intend to continue doing every aspect of business at this location. Thank you.LASHAE S.
Rod and Colleen were truly wonderful. Recommend this location to anyone.Dominic W. | First Impressions
Always make it easy! Never had a problem at this location. Great customer service!Eduardo C.
Fast check in and great service!THOMAS D.
The young lady teenager was extremely rude unprofessional instead of comming into the office to go over my receipt ect..... just had me stand in the office for 12 minutes while she cleaned truck!!! I let her know she was unbelievable that was my third time inn2 weeks as a repetitive customer she needs to be reprimanded for treating a customer so rudely !! She let me know she was the granddaughter of the owner as if that was a excuseCATHERINE F.
The customer service is superb, fast and above and beyond. You can't improve because your already at the top!devorah A.
Customer did not leave a comment.AARON G.
Customer did not leave a comment.SHAUN S.
Customer did not leave a comment.MARK W.
Went to store something at 8pm and the facility would not allow entrance even tho access was said to be till 10pm. Front desk gave a lot of frustration while looking up the wrong information, no narrowing or informative questions. And was passed off to another coworkerJoshua M. | First Impressions
I HIGHLY RECOMMEND THIS LOCATION. ALL THE EMPLOYEES WERE VERY HELPFUL, INFORMATIVE & ANSWERED ALL OUR CONCERNS ABOUT THE RENTAL ESPECIALLY AS IT WAS OUR FIRST TIME RENTING A UHAUL TRUCK TO MOVE.JACQUELINE P.
Customer did not leave a comment.Elizabeth R.
I dropped off the van I rented after hours. I had been told to use the online check-in process if I dropped it off after hours, but I was NOT told to perform the online check-in process BEFORE locking the van and putting the key in the drop box. I was dismayed to realize that I needed to take photos of the interior after I had locked the van and turned in the key, and couldn't get inside it again. I had to pay a $25 cleaning fee because I couldn't take photos of the interior showing that it was clean. That should be a key part of the verbal instructions upon renting: to do the online check in BEFORE locking it and turning in the key.HILLARY H.
Nothing - the owners are increÃble people, wonderful in every way. They help ypu navigate U-haul's quirky bureaucracy for reserving a van beforehand. But it was super easy once I got there. Thank you - you guys are awesome!!!CHRISTOPHER H.
Everthing was perfectWilliams A.
Access closes at 7pm which doesn’t give me time after work to load unitDonald S. | First Impressions
Customer did not leave a comment.jacob p. | First Impressions
Mobile checkout took forever.Michael W.
Customer did not leave a comment.ANNE M.
Brianna was so very knowledgeable and helpful. She is a pleasure to work with.ERIC H.
Brianna was very efficient and helpful- and helped get us in a storage unit quickly so we could return our UHaul trailer on time at a different facility!JUNE H. | First Impressions
Great customer service easy and efficientCATHERINE F.
Friendly, efficient, good valueLinda J.
We enjoyed the friendly and cheerful staff, including the dog.THEORA K.
Customer did not leave a comment.JAMES N.
Customer did not leave a comment.Russell Y. | First Impressions
Customer did not leave a comment.Amit P.
Great rental.William J. | First Impressions
Customer did not leave a comment.MATTHEW V.
Customer did not leave a comment.Susan M. | First Impressions
Customer did not leave a comment.Jocelyn S.
Women at the desk were great!ROGER K.
Manager was very friendly and made the move in process fast and simple.Michael B. | First Impressions
I was leave commend about my online experience vs in store. I first booked online with mobile check out process. It was a nightmare. I didn't expect it to be so worse. Worst part was when they were calling alternate contacts. I listed my wife as alternate contact, she just dropped me at the location and was driving back. Online agent called her for background check and my wife couldn't pick up the phone because she was driving. The agent started complaining that alternate contacts are not picking phone. Are you doing a employment background check or renting a truck? I tried the store walk in option and renting was much smoother there. You should shut down the online renting.ANIL B.
I didn't receive my e-receiptMICHELLE F.
Stopped in to view a temperature controls unit. I was greeted by Rod and his staff. Rod was extremely helpful and took extra time to show me other units. I would highly recommend this location for its cleanliness and helpful staff. Service was excellent and the I could not have been happier. Rented my first storage unit ever! Thanks Rod!JAMIE B. | First Impressions
Customer did not leave a comment.Beverly E. | First Impressions
Outstanding customer service. Rod went out of his way to assist me well before they opened. I signed up for the Truckshare program and had my pickup time set for 5 am. Rod took time out of his morning to make sure everything went smoothly.Evan P.
Great experience, not much too improve.ARMIN D.
Customer did not leave a comment.LISA S.
The people are very friendly and helpful in this crazy time right now they always answer their phone they always take the time to help you and the hours they’re open I tried other places never answered the phone I left a message they never return the call I always have liked U-haul and I’ve only used U-Haul in the past first time getting a storage though I have it moved into it yet but it’s very clean brand new and I feel good about it 😇deborah h. | First Impressions
super easy to check in.Rod is a great guy.GUY F. | First Impressions
I live in Glendale but I trust this place as opposed to all other UHaul providers in the valley. I trust Rod and his team.EVAN P.
I rented a van to move my mother's things to my home due to her death the day before. I arrived at the location to turn the van in before 5pm and there was NOBODY on location to turn in key. Your online app did not work to turn the van in either. Had to use the key drop and was charged a "convenience fee" because I arrived "after business hours". Totally unacceptable!Caryn M.
Closing time was 5 pm. Returned to the location at 4:45 pm and the location was already closed. Tried to use the app to check in but it wouldn't let me take a picture of the dashboard so I couldn't complete check in. I specifically came before closing to avoid having to use the app.JENNIFER T.
Customer did not leave a comment.MANUEL D.
Rod and his staff keep the vehicles and lockers super clean. The price is fair as well.Mark W. | First Impressions
Horrible service. Wrong code sent to us and we could not access truck for 1 hour. Also parking brake was stuck and customer service and roadside assistance was horrible. Never use this location again.Jeffrey E.
Customer did not leave a comment.MORGAN R.
Great location , incredibly friendly and helpful.Kenneth G.
Great Customer service and they're very friendly and helpful. It was my second time with them and will do again near future.PHILLIP M.
More expensive than othersAngela S. | First Impressions
Customer did not leave a comment.Mary K. | Online Move In
Customer did not leave a comment.Jacqueline W.
The front desk team were professional and friendly and made the whole experience a easy, efficient and pleasant. I also purchased plastic covers for my bed and furniture that worked well to keep my furnishings clean. Thank you!lori C.
Very friendly folks and very helpful. This is my go to Uhaul storeVKAAS R.
Customer did not leave a comment.STEPAN D.
Charged an extra day. Good thing I went back and ask for a print receipt. Email receipt was not working or was intentional not sent for me to check it while I'm still close by. Not a process.Ricky L.
Customer did not leave a comment.Tom K.
Customer did not leave a comment.TOM K.
This is the only storage location or uhaul I will ever use. Everyone is so accommodating and pleasant and wonderful to work with. Anyone would be thrilled to rent a uhaul or a storage unit here.ERIN S.
Customer did not leave a comment.RAMAKANT M.
Rod was friendly and helpful.DEBRA J.
Customer did not leave a comment.JAYSON Y.
Please make sure the owners dog is not there. The dog was aggressive and barked at me continually. Very unnerving.MATTHEW V.
Customer did not leave a comment.MICHAEL G.
Very nice people from the second I pulled into the drive way, friendly staff and personal even came by with water as we were unloading the truck!!!mike k. | First Impressions
Customer did not leave a comment.Kathy g. | First Impressions
The staff is outstanding, everyone you meet will go out of their way to ensure you have a great experience. I attribute this to the management team run by Rod Thierauf.james t. | First Impressions
The only thing is there are no elevators. Other wise great place and ManagementTERRY M. | First Impressions
Staff that genuinely care about their customers!Heidi W. | First Impressions
Customer did not leave a comment.Bob H. | First Impressions
Customer did not leave a comment.Guy C. | First Impressions
Rod was kind enough to show us the easiest route to the storage building and also answered all our questions. I would recommend this storage facility to everyone.Sameer D. | First Impressions
Staff is super helpful at this location!!John A. | First Impressions
U-Haul as a whole really needs to work on lowering the cost of out of state moving. The pricing is atrocious when you have a small family.DALE M. | First Impressions
Friendly and helpful staff. Completely satisfied with the service provided by this location.LATASHA P. | First Impressions
Really good experience. It is a great location, clean units, and the staff is very pleasant. Luke was super helpful and took care of our storage needs. Highly recommend to others.Thomas R. | First Impressions
Customer did not leave a comment.Ronald C. | First Impressions
This guy's deserve 10 stars not 5jorge m. | First Impressions
Customer did not leave a comment.Sandor W. | First Impressions
Customer did not leave a comment.Mark B. | First Impressions
Staff very nice to work with and facilities modern and affordable. I highly recommend this location and management the best!! GEORGE B. | First Impressions
The employees were very nice and helpful and the place was clean. The reason I would not recommend this facility is the fact that there are no elevators for 2nd floor units. Unless people are storing bags of cloths or pillows, the 2nd floor units are a real pain. Attempting to haul any piece of furniture up the flight of stairs is a major ordeal. Offering a cart at the top of the landing is nice but if you can't get the item to the top of the steps, the cart is pointless. How about offering a free appliance dolly for use getting bigger items up the stairs?Robert R. | First Impressions
Staff was wonderful, organized and helpful. Facility was clean. Pricing was reasonable. Security felt adequate.Jessica K. | First Impressions
Great friendly folks! Had me a unit and out the door within minutes. The manager was very helpful!MICHAEL P. | First Impressions
Rod and Colleen are excellent. They're super friendly and efficient. I have no problem with getting my unit.DOMINIQUE D. | First Impressions
Staff was super friendly Rental process was fast and simplejames s. | First Impressions
Rod and Colleen and the staff at this U-Haul location are top notch. Very friendly and helpful. They made my move-in very easy.Renee S. | First Impressions
This is by far the best Uhaul location! Colleen and her husband are the greatest. They are both so kind and helpful. They go the extra mile to ensure there customers need and fulfilled. Thank you for all your help.LYNDAROUX J. | First Impressions
Customer did not leave a comment.Mark M. | First Impressions
Jay was the young lady that helped me and was absolutely amazing...she is a very delightful person and true asset to your company.....Thanks for the great experience!!!!!!Judith N. | First Impressions
The staff was very helpful. I would recommend to anyone.Matthew L. | First Impressions
Everyone was very helpful and we were able to secure a unit within 24 hours of our inquiry for a storage unit. Owner and employees were extremely helpful and pleasant.Fred D. | First Impressions
The most amazing customer service I have ever experienced. The store managers/owners were friendly, knowledgeable and very helpful. From renting U-Haul vehicle to a great storage unit. 100% recommend!Gabrielle G. | First Impressions
Rod and his team made the move in a great experience. They went above and beyond to be helpful.Steve W. | First Impressions
The folks here made everything a breeze! Helpful and friendly!Gypsy P. | First Impressions
Very friendlyLindsay D. | First Impressions
Excellant Customer Service, the Msnager is a class Act totally and the staff that works for him is amazing as well. MY Rcommendation is go do buisness with this location they are above the Rim.Kevin D. | First Impressions
Great service and accommodatingVincent O. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!