Customer Reviews for U-Haul Moving & Storage of Paradise Valley

1,160 comentarios

4110 E Bell Rd   Phoenix, AZ 85032

(602) 714-7387

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(602) 714-7387

4110 E Bell Rd
Phoenix, AZ 85032

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

william D. 
Clasificación:
2.0

El cliente no dejó un comentario.

PATRICIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P.  |  Overall Experience 
Clasificación:
5.0

Pick up and drop off we're quick and easy.

James N. 
Clasificación:
5.0

Friendly and helpful staff!

jannet V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ghassan I. 
Clasificación:
5.0

Hands down the cleanest uhaul rental & storage I have ever seen. The staff is knowledgeable, informative, helpful, and clearly knows their business well. I was previously in the moving business for 10 years and have been in hundreds of storage facilities around the country, none can compare to this one. Would not hesitate to recommend them!

Dan H.  |  First Impressions 
Clasificación:
5.0

A little tricky with the self checkout using mobile but overall good process.

Jaharris C. 
Clasificación:
5.0

Everyone is helpful and courteous. Rod is a good guy and is easy to work with.

Jason B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

otto F. 
Clasificación:
5.0

Rod and his wife were great—very friendly and helpful

Guy K.  |  Overall Experience 
Clasificación:
5.0

Rod & Ken were awesome! Glad I picked this location.

Dallas S. 
Clasificación:
5.0

Superb customer service .Rob is very helpful explaining check out process

Sachin Y. 
Clasificación:
5.0

Friendly and fast service

Josh L. 
Clasificación:
5.0

I tried to rent on Thunderbird Rd and 38th Street. Nobody there on Sunday. Fortunately the awesome team, particularly Ken, on Bell Road saved the day!

Jill U. 
Clasificación:
5.0

rod and colleen were great. smooth transaction. A+++

GUY F. 
Clasificación:
5.0

Easy process

CYNTHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda b.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

PEGGY O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK E.  |  Overall Experience 
Clasificación:
5.0

Staff, equipment, customer services, everything was 5 stars!

John H. 
Clasificación:
5.0

Incredible service at this location! Extremely friendly. For future, please opt out of the self check out option. WHAT A HASTLE. Took way too long. There's sometimes nothing better than human interaction vs. a phone.

Taylor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna F. 
Clasificación:
5.0

I put in Extra gas Accidentally ,& I Think that they refunded me for the gas ? Not Sure , But I had $21 returned & When you are moving EVERY Dollar Counts! ***** Maybe The Best U-Haul rental & storage in The U.S. ?!!!! Thank You to the Entire Staff at this location !!!!!!

James K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

george o.  |  First Impressions 
Clasificación:
5.0

These people are great!! They are professional, accommodating and really care about their customers. The office was decorated for fall and smelled like pumpkin spice! Lastly, I was very impressed with how clean the cargo van was. Cleaner than my car!!! We will be back!!

Pamela M. 
Clasificación:
5.0

I am very pleased with your service. From the reservation to ends, everything went smooth. Thank you for your kindness  

Yong H. 
Clasificación:
5.0

Rod and Colleen very friendly helpful

Philip F. 
Clasificación:
5.0

I can't say enough how good my experience was today - thank you for going above and beyond to make my day as smooth and non-stressful as a moving day can go! The GM pulled the truck I rented back to my storage unit and back out for me as I was nervous about making the turns in the storage area. He also helped me load a heavy item from my car to the truck before my help arrived to help me clear out my unit. Finally, he took time to show me the features of the truck before I drove off and gave me his personal cell number in case I hit any trouble with the rest of my day. On my return I was about to start the digital checkin when the employee met me at the truck to process my checkin. Truly, my whole experience here blessed me in the midst of a very stressful week. I cannot recommend this location and the staff here enough!

KELSEY C. 
Clasificación:
5.0

I would have stayed longer but the price got too high.

Don T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIL K. 
Clasificación:
5.0

The owners are pleasant and welcoming. I had tried remote access to another location closer to home in cave creek but it was a nightmare. I was standing in 103 degree weather and never got a vehicle. Had to cancel the vehicle and went home. Decided to go back where everything was normal. I recommend this location to all

antonia F. 
Clasificación:
5.0

Rod, is amazing! Super helpful, professional, articulate and kind!

david d.  |  Overall Experience 
Clasificación:
5.0

We need a van on short notice. The experience was quick an painless to rent the van and move the items we need to move on the tight timeframe we had. Really appreciate how smoothly that all went.

Andrew Q. 
Clasificación:
5.0

By far, one of the best U haul centers I have ever been in. Most Uhaul centers feel like what I think a prison would be like. They're sterile and cold. This one felt homie and was decorated for the upcoming fall season. Loved the way the mgr offered watered and it was soooo clean. While I'm only using it for a bout 2 weeks, I was really impressed. The only negative thing that made want me want to walk out was he was wearing a trump20 pin but he was such a wonderful host.

Darlene O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

Rod, Colleen, and staff are friendly and helpful. I appreciated their advice and commitment to maintaining a safe and clean environment.

Susan M.  |  Overall Experience 
Clasificación:
5.0

Your rental agreement process needs work, taking photos with phones and sending them over the internet violates my Privacy. Renting elsewhere next time. The location is very well kept, its the rental process that I am commenting upon.

Tim D. 
Clasificación:
5.0

Nada

cynthia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

Great experience

Scott G. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole r.  |  Overall Experience 
Clasificación:
5.0

Really personal experience. There were some new uhaul procedures in place that I wasn't familiar with but they walked me through them in my phone. I will definitely use this location again!

CHERYL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B. 
Clasificación:
5.0

This location is great! I had to change times on my truck rental and they were very accommodating and pleasant to deal with. Definitely recommend this location.

Daniel E. 
Clasificación:
5.0

Excelente

HudsonPaul K. 
Clasificación:
5.0

Everyone working at this facility goes beyond measures for you. The owner and his wife and great people who genuinely want to help you out! First time having a storage unit, and I was very pleased with my experience!

Laura B.  |  Overall Experience 
Clasificación:
4.0

I always have a challenge returning the truck after hrs. it never works ,and I sit there for an hr trying to get in touch with customer service. pls see if there's a better way to return the truck after hrs. everything else was great. Gracias

ANGELLAP L. 
Clasificación:
5.0

Rod and his wonderful wife are the reason why I rent a storage over there their friendliness their professionalism there knowledge and I'm always willing to help is the biggest reason why I rent there. They make it easy comfortable and welcoming whenever I interact with them.

Assel N.  |  Overall Experience 
Clasificación:
5.0

Nothing to improve on. The rental facility was very clean and the customer service reps were friendly and welcoming. In a world where the customer doesn't seem to be as important, this uhaul facility puts the customer first. Rent from here! You won't be disappointed.

David S. 
Clasificación:
5.0

Tayler ,was excellent ,at getting me the vehicle rented and all the charges

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Murali Krishna K. 
Clasificación:
2.0

Online check in experience was terrible. Staff was not helpful. “Solve it yourself” attitude. “Just keep trying.”

Adam B. 
Clasificación:
5.0

Excellent customer care by the staff

ratnesh K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Isaac S.  |  First Impressions 
Clasificación:
5.0

Amazing kind staff and high quality product! Would absolutely rent from them again, and recommend to friends and family.

ROBERT W. 
Clasificación:
5.0

Rod is extremely kind and also went above and beyond to help us out, give us a tour, explain the process of accessing the storage unit, and tips on how to keep our stuff safe. I definitely chose the right place to store my stuff!

Erica G.  |  First Impressions 
Clasificación:
5.0

Team was vey helpful and friendly. Attentive to our needs.

Ezekiel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah A. 
Clasificación:
5.0

The owners are so accommodating, friendly and cute

Carolyn S. 
Clasificación:
5.0

Rod was very helpful in resolving an evening problem when access to our storage unit was temporarily unavailable. Thanks for the water Rod!

Christopher Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Klaire D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKKI A.  |  Overall Experience 
Clasificación:
5.0

Everyone who works at this location is beyond my expectations. Ken, was so kind and helpful throughout the whole process. I really appreciate how great these employees are!

Laura B. 
Clasificación:
4.0

El cliente no dejó un comentario.

COLLIN S.  |  Overall Experience 
Clasificación:
3.0

The price's are well above and beyond other storage locations. The service is 100% wonderful. That is the only reason I stayed there for as long as I did.

JOSIE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

celeste D. 
Clasificación:
5.0

The people working at this site were excellent, very helpful and friendly! Picking up the truck was super easy. Highly recommend this location

Chelsea M. 
Clasificación:
5.0

I think it's a little weird that I have to take a picture of my drivers license with my own phone and upload it myself to the U-Haul app. I get that you need to my license, but I'm concerned about the security of my personal data.

Andrew Q. 
Clasificación:
5.0

Service was prompt, professional, and overall fantastic. 10/10! Thank you, UHaul!

Kimball M. 
Clasificación:
5.0

Nothing. Great staff and great service !

Kenneth G. 
Clasificación:
4.0

I was told that vehicle is full tank.. Hardly I drove 10 miles.. but it took around 3 gallons gas to full tank.I lost around 15$ due to this.

Venkatesh M. 
Clasificación:
3.0

I accidentally filled the truck with too much gas and was told to call when the manager is in but no one ever answers the phone. Can someone please email me at celesteriv@icloud.com

Maria Celeste R. 
Clasificación:
5.0

The owners at this location are excellent, very personable and it's apparent how committed they are to their business being successful. A+ across the board!

Jill H. 
Clasificación:
5.0

Rod and his team are fantastic. Recently I relocated to Scottsdale and I have had to rent equipment from them on a few occasions and every time I am met with the utmost of courtesy and professionalism. They really take pride in their business and they also have the sweetest office dogs! I highly recommend them.

Jessica S. 
Clasificación:
5.0

Staff could not before helpful and professional.

jim h.  |  First Impressions 
Clasificación:
5.0

not much

Dominick B. 
Clasificación:
5.0

I had the pleasure of working with Ken at this location and have to say both he and the young lady working that day were very nice to work with. They were both pleasant and friendly which is not always the case when working with customer service employees. Great staff

antonia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy D. 
Clasificación:
5.0

Colleen was extremely helpful understanding and made the move even better for me.

Marisol O. 
Clasificación:
5.0

Nothing I can think of. It's a great location, always friendly and helpful.

Kenneth G. 
Clasificación:
5.0

Very good customers service Thank you so much . Everything was excellent

Farokh A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond g.  |  Overall Experience 
Clasificación:
5.0

I chose this place because of a good review. And I was very pleased. Excellent service and very caring people. Great people, I know my belongings will be secure. Thank you for all your help Rod and your lovely wife.

LAURIE H.  |  First Impressions 
Clasificación:
5.0

The people who work there are awesome and I will keep coming back to them. Gracias

elizabeth m.  |  Overall Experience 
Clasificación:
5.0

ND

melissa b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICKA G.  |  Online Move In 
Clasificación:
3.0

Too much money for an upstairs storage unit with no elevator.

Braylon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNA M.  |  First Impressions 
Clasificación:
5.0

Please fill the tank completely. It's a better experience if you start off with a full tank… then you know to just top off the tank vs doing a best guess to get it back

Ryan C. 
Clasificación:
5.0

Rod, Colleen and Megan were very fast efficient friendly and very helpful. This is truly customer service at its best. I'm going to recommend all my friends and family to this location when needed. Thank you Rod & Coleen.

Tony R. 
Clasificación:
5.0

I have had the best experience at this location. Rod is incredible. He's always helpful, kind, and professional. I will ONLY go to this Uhaul location moving forward to due the positive experience I've had with Rod. He dogs are sweet and a great addition to this location. Thank you Rod!!!

Casey A. 
Clasificación:
4.0

The cleanest truck we have ever had from a truck rental company. Everything was wonderful

Kathryn S. 
Clasificación:
4.0

Send receipt

Deysi R. 
Clasificación:
5.0

the self rental option experience was terrible. there was an eAlert on my account for no reason. Luckily, the agents at the store location were patient and able to help. Will never do to the self rental option again.

John M. 
Clasificación:
5.0

Outstanding couple at 40th street and Bell

Joanne R. 
Clasificación:
5.0

Let them know Of the additional verification required when using mobile checkin

Michael C. 
Clasificación:
5.0

The Site Is Great. The Online Portal needs serious work. I tried to change the time of the reservation never works. I had to call customer service, to reset my reservation.

JEREMY S. 
Clasificación:
5.0

I had the pleasure of dealing with the manager Colleen who was so helpful and polite. She and her husband actually opened up office for me a 1/2 hour early on Sunday morning and went out of their way to get me taken care of. It's hard to find dedicated workers who appreciate your business. Thanks Jeff Roby

jeff R. 
Clasificación:
2.0

Things to improve: -Offer to help people when they are carrying boxes to their car. -Have a better understanding of the online check in system so people don't spend 45 minutes just picking up a truck that had been reserved for over a month. -Not let the general manager be a jerk when confronted about things. Especially when those things involve his staff letting a clearly pregnant woman who is also short with short arms carry six large/XL struggle to carry boxes out to her car. Offering assistance in general when people are carrying awkward things is just common courtesy, let alone in this situation. I have been to many U-Hauls over the course of my life, and this was by far the worst service I've received. The staff didn't appear to have any idea what was going on with checking in for picking up a truck, couldn't explain things in a way that made any sense, and just generally seemed confused and uncertain about everything. The only redeeming quality was that they let me change the pick up time to be an hour later since it took so long to pick up the truck. But that was only because I asked for that.

Megan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

joanne R. 
Clasificación:
5.0

Convenient location and staff was personable and helpful. Whole process was very easy

William R. 
Clasificación:
5.0

Very pleased with personnel and equipment

jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo C. 
Clasificación:
4.0

We still have not received a receipt is the only reason I'm giving 4 stars. I know the system was down while we were there, but I would like to know what we were charged. On the credit card we saw two charges pending so I'm not sure what the deal is. Also we brought it back over an hour early so I'm not sure if we are charged for the extra hour I originally estimated. Rod & Colleen were great and I can't fault them for system issues!

Brandy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane B. 
Clasificación:
5.0

Both ladies at the front desk were super attentive, professional, friendly and helpful! Very pleased with my experience today! ¡Gracias!

Lauren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail N. 
Clasificación:
5.0

Excellent customer service!

Pennye M. 
Clasificación:
5.0

Very friendly and helpful people. I will go back again…thousand of times!

Deborah P. 
Clasificación:
5.0

Awesome experience as always with uhaul.

Danny B. 
Clasificación:
4.0

Good, not great. 3.5 stars

Alan D.  |  Overall Experience 
Clasificación:
5.0

I was trying to figure a couple things out but couldn't. They were a big help and understood what was going on. They helped me figure those things out and I appreciate that. No complaints here.

Michael Paul F.  |  First Impressions 
Clasificación:
5.0

2nd time renting a storage unit from them and no issues.

sean r.  |  Overall Experience 
Clasificación:
5.0

This location gives the best Uhaul experience! The staff is friendly and very helpful.

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon G.  |  First Impressions 
Clasificación:
5.0

Everything went well and was very easy. The rental was done on line and i just had to show up to pick up the van. All was well and I will use them again.

albert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D.  |  Overall Experience 
Clasificación:
5.0

This location is family owned and operated. It make for a very personal and professional experience that is difficult to find in todays world. I have used them more than once and highly recommend them for your UHaul and storage needs!

CHERYL W.  |  First Impressions 
Clasificación:
5.0

First time using this location. They made the whole process very easy. Thanks.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kessala Q.  |  Overall Experience 
Clasificación:
4.0

Gracias

Jean-Jacques D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalyn Maria O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy P. 
Clasificación:
2.0

The “check in on your phone” option didn't work. Locations services was turned on but it did not proceed, even manually scanning the location barcode did not work.

Samantha M. 
Clasificación:
5.0

Ken did a great job at both pickup and drop off.

David S. 
Clasificación:
5.0

Rod is great! Very professional and takes his position serious. Nice and friendly experience staff that were happy to help. Rod rocks!!

william h.  |  First Impressions 
Clasificación:
5.0

Everything is easy to set up.At the office the staff was very nice.

aizer c.  |  First Impressions 
Clasificación:
1.0

Worst experience ever. Making online reservations doesn't mean anything because when I got there with my moving truck they didn't have the one I reserved. The one they had available was smaller and cost more because I didn't reserve this on online. Terrible experience and will never use UHaul again.

Jason M.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly the staff kept us informed on everything, the greatest restroom in a storage building I have ever seen

mike k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY H.  |  Overall Experience 
Clasificación:
2.0

Frequent turnover, no consistency in the way the facility was run, current manager has a "do it my way or leave" attitude. Current manager should be better trained in "people skills".

ERIC J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy N.  |  Overall Experience 
Clasificación:
5.0

Very friendly folks and great customer service!

MICHAEL P.  |  Overall Experience 
Clasificación:
5.0

Rod and his staff were very accommodating after I mistakenly reserved the incorrect unit.

EILEEN D.  |  First Impressions 
Clasificación:
5.0

I had a locker in this location for just under 5 years. I was extremely pleased with facility. It felt safe and secure. It was very clean and near and I always personally felt safe when I went there and worked in my locker on organization.

Lori B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDULLAH A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anette W.  |  First Impressions 
Clasificación:
5.0

Staff is very delightful and has been nothing but helpful since we signed up. I hope they're able to read this, because Rod and Colleen are what makes this particular location so lovely. Storage site itself feels secure and space is (so far) adequate to our needs. My only complaint is that my free month could not be applied, but otherwise, the service I've received is wonderful. Thank you so much.

broderick K.  |  First Impressions 
Clasificación:
5.0

Great staff and management!

CYNTHIA D.  |  Overall Experience 
Clasificación:
5.0

Staff was awesome and very helpful. Would highly recommend to anyone.

TERRY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

josh m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY M.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely friendly and helpful with moving the trucks around for me in the parking lot. Facility was clean and well kept. Highly recommend to anybody looking for a storage unit.

VINCENT S.  |  Overall Experience 
Clasificación:
5.0

El lugar es excelente pero no lo recomendaría porque es muy costoso

María M.  |  First Impressions 
Clasificación:
5.0

Not at this time

Frank E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy g.  |  Overall Experience 
Clasificación:
3.0

The storage room gets to dusty and firty

Stephen L.  |  Overall Experience 
Clasificación:
5.0

Rod and his wife were very helpful they made us feel very welcomed as we are a couple as well just moving to Phoenix they made us feel very comfortable and they helped us with everything they explained all the rates and why they cost the as much as they did and basically helped us move in . just want to say thanks again I would definitely refer them

Panagiotis K.  |  First Impressions 
Clasificación:
5.0

I'm a return customer…great facility and the people are very friendly and professional! Would recommend this facility to anyone !

Alan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Irelan Q.  |  First Impressions 
Clasificación:
2.0

Staff dismissive when asked about policies. Reserving a unit does not mean you actually GET the unit - no disclosure of that weird practice. No off hours access when it was promised when doors went in.

Jennifer J.  |  Overall Experience 
Clasificación:
5.0

Everyone was super nice and helpful. Clean facility. No problems storing ou stuff there for 6 months

Paul B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S.  |  Overall Experience 
Clasificación:
4.0

Would have liked a cooled unit, but this facility is popular.

karen g.  |  Overall Experience 
Clasificación:
5.0

Rod and Colleen are a super bunch of  family pride based customer producing 10 stars every time a customer comes to call or inquire about needs for storage they exceed standards better than anyone else I've already met in Paradise Valley, AZ Go with the Best, keep your nest at rest shop with Rod and pass your test. Kevin Dobbs

Kevin D.  |  Overall Experience 
Clasificación:
5.0

always clean and the owners were always willing to go the extra mile, It is very evident that Colleen and Rod take pride in there facility and service to there patrons, Thanks for twenty plus years, Terry Jones #621

TERRY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandor W.  |  Overall Experience 
Clasificación:
4.0

I feel like the fact that there is not an elevator for a second story storage unit should have been more upfront in the contract

Hannah T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O.  |  First Impressions 
Clasificación:
3.0

was rented a unit that was already promised to someone else so a day after moving in I had to move out. Been about a week and still have not gotten my refund.

Tonya O.  |  First Impressions 
Clasificación:
5.0

Top notch experience.

Renee S.  |  Overall Experience 
Clasificación:
5.0

Rod is an excellent manager and the nicest guy!! He has a great team of staff who really care about their customers. He will do his best to get you the best deal, especially if you need multiple units like I did. I feel very safe storing my things here during my move. Thanks Rod, Megan, & team!!!

Kaitlyn H.  |  First Impressions 
Clasificación:
5.0

So far great experience. However I don't know how they would handle any problems that arise since I just got my storage unit a day ago. The general manager was very helpful and I would have to assume that he would act in a fair and responsible way.

Stephanie A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

angie h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff

Craig B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARIE E.  |  Overall Experience 
Clasificación:
1.0

I arrived at the uhaul at 4110 E. Bell to rent a storage unit with the idea of pricing was as advertised for the 5x5 unit, i went ahead and rented then changed my mind BEFORE the sale associate cut the tag, she informed me it was too late to change my mind that i was basically stuck! She informed me when i open my gate I would also experience the alarm for a min or so this triggered my anxiety, there are many factors why i changed my mind The location is a bit farther than expected will not work with what im needing to do, the alarm triggers my anxiety, this unit simply will not work for me. I returned the next day to speak with a manager and no success, i do not need or want that unit anymore and feel that i have that right to change my mind and receive a refund i was open to a penalty charge as well. I am taking this further with corporate and reviews online for the simple reason of not being able to cancel was absurd to me.

DENISE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse D.  |  Online Move In 
Clasificación:
4.0

Proprietors were as accommodating as possible. The facility was clean and well maintained. I had the first month covered at no cost because of the U-Haul commitment as I did a cross country move. That was great. The only rub was I had my storage unit used for about 9 days into the second month and it could not be prorated. Being charged for the whole month when it was only used for less than two weeks seemed a bit far out. I was told there was no way this could be done....thanks.

Philip C.  |  First Impressions 
Clasificación:
5.0

Rod and Colleen were truly wonderful. Recommend this location to anyone.

Dominic W.  |  First Impressions 
Clasificación:
5.0

I really like the way Rod treats his customers it is a great experience and he explains everything in detail and i would definitely recommend this place .

Lakshman K.  |  Overall Experience 
Clasificación:
3.0

Went to store something at 8pm and the facility would not allow entrance even tho access was said to be till 10pm. Front desk gave a lot of frustration while looking up the wrong information, no narrowing or informative questions. And was passed off to another coworker

Joshua M.  |  First Impressions 
Clasificación:
2.0

Access closes at 7pm which doesn’t give me time after work to load unit

Donald S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jacob p.  |  First Impressions 
Clasificación:
5.0

Wonderful service for the 6 years I was here. Thank you for everything!

DEBORAH K.  |  Overall Experience 
Clasificación:
5.0

Fast and Friendly service every time. I pass other U-Hauls to go to this one.

Edward F.  |  Overall Experience 
Clasificación:
5.0

Brianna was very efficient and helpful- and helped get us in a storage unit quickly so we could return our UHaul trailer on time at a different facility!

JUNE H.  |  First Impressions 
Clasificación:
5.0

Staff are friendly and knowledgeable of uhaul products. I wold definitely go back to this location if need be.

Annette B.  |  Overall Experience 
Clasificación:
5.0

Megan was very pleasant to work with and I was very happy with the customer service.

Michael C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell Y.  |  First Impressions 
Clasificación:
4.0

Great rental.

William J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M.  |  First Impressions 
Clasificación:
5.0

Had to cancel , my driver’s sons was in a bad car accident and wasn’t able to fly in to drive my truck to New York and store stuff in Phoenix .

Shelly H.  |  Overall Experience 
Clasificación:
5.0

Manager was very friendly and made the move in process fast and simple.

Michael B.  |  First Impressions 
Clasificación:
5.0

Stopped in to view a temperature controls unit. I was greeted by Rod and his staff. Rod was extremely helpful and took extra time to show me other units. I would highly recommend this location for its cleanliness and helpful staff. Service was excellent and the I could not have been happier. Rented my first storage unit ever! Thanks Rod!

JAMIE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly E.  |  First Impressions 
Clasificación:
5.0

The people are very friendly and helpful in this crazy time right now they always answer their phone they always take the time to help you and the hours they’re open I tried other places never answered the phone I left a message they never return the call I always have liked U-haul and I’ve only used U-Haul in the past first time getting a storage though I have it moved into it yet but it’s very clean brand new and I feel good about it 😇

deborah h.  |  First Impressions 
Clasificación:
5.0

super easy to check in.Rod is a great guy.

GUY F.  |  First Impressions 
Clasificación:
5.0

I would recommend this facility to anyone looking for storage space.

janet l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S.  |  Overall Experience 
Clasificación:
4.0

Rod and his wife were so nice and helpful. We underestimated how much space we needed and they very quickly hooked us up with a bigger unit without any issues or problems. They even gave us bottles of water due to the heat. The property is very nice, well maintained and welcoming.

Craig B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paul g.  |  Overall Experience 
Clasificación:
5.0

The staff was helpful and friendly. The Uhaul place was well run.

Lisa C.  |  Overall Experience 
Clasificación:
5.0

Rod and Crew were Excellent!!!! Thank you!!!!

ALEX B.  |  Overall Experience 
Clasificación:
5.0

Rod and his staff keep the vehicles and lockers super clean. The price is fair as well.

Mark W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R.  |  Overall Experience 
Clasificación:
5.0

Very cordial and helpful staff - from truck rental to move in/move out. Well maintained, clean and cool storage. Very secure site. Highly recommend!

pam n.  |  Overall Experience 
Clasificación:
4.0

More expensive than others

Angela S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary K.  |  Online Move In 
Clasificación:
5.0

Rod and Colleen were great. Made everything very easy and were so helpful and communicative. Will use this location for any moving needs going forward.

Kevin S.  |  First Impressions 
Clasificación:
4.0

The staff at U-Haul storage have been so good to me. Due to a broken elbow I fell behind on my payments. They worked with me for months till I was caught up. I am extremely grateful because I lost a storage unit at a facility that was not U-Haul during that same time because they just wanted the money. I will always choose and recommend them in the future. Thank you all so much

andrea G.  |  Overall Experience 
Clasificación:
5.0

The staff is very helpful. It is clean and well lighted.

Lisa C.  |  First Impressions 
Clasificación:
5.0

The staff is excellent!

Lisa C.  |  Overall Experience 
Clasificación: