Customer Reviews for U-Haul Moving & Storage of Paducah

2140 comentarios

2170 Irvin Cobb Dr   Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)

(270) 442-9186

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(270) 442-9186

2170 Irvin Cobb Dr
Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
5.0

Great experience

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grayce C. 
Clasificación:
5.0

fix your app. Nobody can report anything they find wrong in the app. I got a truck that had 0.7 miles more than your app said it did, I was not able to upload any pictures other than my drivers license. That really makes the experience on mobile a very difficult process. Please make your app a smoother experience and you will get far more business.

Terry D. 
Clasificación:
5.0

N/C

Shari L W. 
Clasificación:
5.0

The place was closed when we did our drop off so I dont know about the the inside. The outside was very clear on where to turn you trailor in. When I called the next day to make sure they saw it the lady was very helpful.

DONNIE G. 
Clasificación:
4.0

The trailer has mud inside and the floor was all sticky. I had to ask for it to be mopped out. It is also hard to see the incoming traffic when pulling out due to all the uhaul trucks blocking your view. It is a wreck waiting to happen.

Derek E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JURGEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

steven Y. 
Clasificación:
3.0

It's been 2 years since I rented from this location. They didn't clean their vehicles then and even now during Covid pandemic they still don't. Dash and all interior cab area dusty or stained from spilt drinks and who knows what else. Just removing trash from cab seems to be enough for this location. Absolutely nothing about this cargo van sanitary. Just because your website says sanitary precautions are being implemented you still need employees that do it. I even called 6 hours before I picked up vehicle asking to ensure it was clean because of past history. Wipers were shot to point of dangerous and 1/3 of my trip was during rain. About 1 out of 5 times the cruise would accelerate way beyond what it was set at when you would engage the resume button. It wouldn't stop accelerating unless you tapped brakes.

Leroy H. 
Clasificación:
5.0

The staff was friendly, quick and very helpful and made the experience very simple and straightforward

MARK T. 
Clasificación:
3.0

The truck was dirty. There was a lot of play in the steering . The cost was way too hi for what i got !

Thomas B. 
Clasificación:
4.0

Put your tie down points back on the inside of the trailer... The straps kept breaking because they had to go over the walls of the trailer to attach... This is an awful setup... The last time I used one to haul a motorcycle they were on the inside and it worked fine... We went through probably right ratchet straps... So this is nothing against either place this is against U-haul's design... We move around slot because of my husband's job and use U-haul but will not be using your trailer like this again....

Celia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON R. 
Clasificación:
4.0

Staff member was very helpful

MELINDA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

Keep taking care of customers as well as you did me. Everything went very smoothly. Great pickup truck.

Jimmie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

Very nice and professional

RODNEY B. 
Clasificación:
5.0

The staff at this location was very friendly and helpful. I would use again and recommend this location to others.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

Overall a good experience. Reserved the 5x8 trailer online, making it very quick to pick up. Trailer could have been cleaner inside, as it had some dust and smell. I blew it out with leaf blower and left door up overnight so that it would air out before putting my goods in it. That said, still a good experience and I'd do it again.

Bernard M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melinda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALANA H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Love the staff at this location, helpful and knowledgeable. They always have everything that you need.

Aaron V. 
Clasificación:
5.0

Everything contributed to making this very smooth trip and move. ¡Gracias!

JAMES S. 
Clasificación:
5.0

Nothing. Everything was handled very well.

Vratislav K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan T. 
Clasificación:
1.0

I only drove 2 miles and was charged for 5. I wasn't given a receipt when I said, You don't give receipts. A hold for 44.42 was put on and then credit for 44.42 all within 30 minutes. At 3:32 a.m I was charged 44.42….. My total was 28.24. And now I will have to wait for 8 days. I have lodged a complaint over the mileage. If you want to nitpick me then I want my mileage correct and I will NEVER USE this COMPANY AGAIN

BRENDA J. 
Clasificación:
5.0

This was a great facility as well. The staff were very helpful and took care of us very quickly. I would recommend this location too

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen G. 
Clasificación:
5.0

Staff was friendly, knowledgeable & helpful

JUNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy P. 
Clasificación:
5.0

The truck was clean but low on motor oil.

Joel W. 
Clasificación:
2.0

Location extremely dangerous to exit.

Denny J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney T. 
Clasificación:
3.0

Well the truck I rented got about 4-5 mikes per gallon and would not easily shift from 45-50 so I recommend replacing that particular truck

RUTH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

WHITNEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLAN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Celia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
2.0

I was charged .99c a mile even though my online quote gave me .79c price. I've used this location 2 times in the last 6 months and each time the man behind the computer never greeted me, he acted like I was a pain to help and his work ethic is unacceptable however the young man working evenings went above and beyond. He had 3 trucks to check back in, 1 to leave and he filled 2 customer orders for propane while I waited.

Susan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
5.0

Plenty of pads. Arrived days early!!!! All my stuff barely shifted because we packed it right. I will say the ramp design is horrible. There is a gap between the box and ramp, like six inches. And it's slick. I twisted my ankle and sprained it, because my foot slid off.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce P.  |  Overall Experience 
Clasificación:
1.0

I didn't not book this location to pick up my trailer. This whole experience with uhaul has been terrible and I doubt I will use the company again in the future.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda M. 
Clasificación:
5.0

Truck was so loud you have to yell at each other inside cab the main thing was no cruise control other than that everything was perfect

Elvis I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis H. 
Clasificación:
5.0

I don't think the prices that I paid was worth the time I used the truck. It will be a long time before I use u-haul again. Over 100 for barely 24 hrs and not very many miles. I won't be back for a while. When I move in a month or so I will be looking else where. I felt ripped off.

RHIANNON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beryl S. 
Clasificación:
5.0

Employees hitched and unhitched trailer to my truck and rental process was quick and easy

LARRY W. 
Clasificación:
5.0

We had a good experience and will come back if needed

WESLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA ANN T. 
Clasificación:
5.0

Employee was awesome! We had a problem with the first trailer he went out his way to make sure the next trailer was in good working order

rick B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA A. 
Clasificación:
5.0

The safety chains that go around the frame of the car were ground down to the point they were unusable. They had to replace them to make the unit safe to haul a car. Also one ramp just falls out when you are loading and unloading the vehicle. Fortunately no damage to the vehicle I was hauling.

Donald J. 
Clasificación:
4.0

My only problem issue with the entire experience was the mileage overage I was charged. I did not drive the truck anywhere other than planned, yet was charged an overage. When I asked about it, no resolution was offered.

Mark H. 
Clasificación:
5.0

No problems. Very nice staff

LYNN S.  |  Overall Experience 
Clasificación:
5.0

Nada

allyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
5.0

The guy with the beard (so sorry I forgot your name) was very helpful and knew his stuff. Great service. Thank you!

SAMANTHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
5.0

U-Haul truck was just what we needed to get the job done

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

If your company would take cash or debit cards since not all of us have credit cards.

Helga V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sondra C. 
Clasificación:
5.0

N/C

MARIO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerald E. 
Clasificación:
5.0

No changes needed it was great

HERBERT M. 
Clasificación:
4.0

Amber was very polite and helpful

Gregory N. 
Clasificación:
5.0

everything was excellent. no problems

Michael H. 
Clasificación:
5.0

The recommendations for the size of the truck was way underestimated. I was clear that I had no appliances, no large couches, etc - and yet I did not have enough room to store a house with 2 bedrooms. Additionally, the movers were prompt, energetic, and extremely pleasant and courteous - however it's obvious they are not experts in moving. They packed a few items that could have been done a little better - and the result was some damage to my items. For example, I had three vintage/antique dressers - all three very light - wood. All three had castor wheels. One of the dressers had damage to a leg and the castor wheel broke off. Had they put the dressers in - upside down (off the castors - or had me to remove them (I did not know they should be removed but would have - if they asked me). I'm sure the leg would be fine. They also packed a very, very large screen TV - I asked them over and over to please be very careful with it - the glass extends out past the frame. I wanted them to pack it with another TV that was still in it's box - I wanted them to put both on heavy cushions. I had to put the cushions underneath the corner of the TV still broke. I was advised by the moving team at the receiving site - that the TV probably would have fared well - if they had put in on a couch - instead of directly on the hard floor (albeit with a foam piece for protection. This is the 3rd or 4th time I've used teams recommended by UHAUL and I'm completely appalled at how unprofessional they are. This team was just great other than a lack of knowledge. But I've had other teams that were slow, lazy and really had stupid ideas for packing stuff - like placing a mattress so the large side of it - is buffered by the wind. You should be training these people and requiring tests.

Wynne L. 
Clasificación:
4.0

Having used U-Haul on various occasions for nearly 50 years, this experience is the best I have had. Making reservations and checking in on-line were relatively easy. Then, having the equipment ready to drive off as soon as I made payment made the total time for transaction about 20 minutes when in the past it may have taken an hour.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

william N. 
Clasificación:
4.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

Everything was fine. It was a good experience.

Julia D. 
Clasificación:
5.0

Was able to do most of this online or by text before arriving. Was in and out very fast. Truck was great and service was great

John G. 
Clasificación:
5.0

Check fluids prior to customer departure. Vehicle radiator overheated for no antifreeze. Called haul to report problem no one answered phone. McCracken County Sheriff Department tried for eight minutes to reach someone with Uhaul no luck. No help from local uhaul, referred to Claims Office, will be contacting. Will not recommend Uhaul for future use.

Weldon S. 
Clasificación:
3.0

Moving TO Paducah, we didn't get our u boxes until about three days after they should have arrived. Someone there dropped the ball and had our dates screwed up, then kept promising to have them at our address, then delayed them, then CANCELLED them. We were on the phone everyday until the came. We ended up not staying and several months later had a much better experience. Boxes arrived on time without any drama.

DEBORAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORINDA W. 
Clasificación:
3.0

The cab of the truck was filthy: Dust, debris, crumbs, dead bugs, and sticky stuff was all over the place including the seats. It smelled of cigarette smoke. It look as though it had not been cleaned in years. We would have returned the truck the moment we saw this, but we needed this truck at the last minute for an emergency. We vacuumed and cleaned the inside so we could at least drive in it, but it was still pretty nasty to spend 12 hours in. We returned the truck in way cleaner condition than we picked it up in so at least the next family won't have to deal with as bad a mess.

ERICH N. 
Clasificación:
3.0

The uhaul manager was about the most unfriendly person I have ever met. The staff was ok but he wasn't and he wasn't willing to try and work with me on the storage issue that I had.

JACK S.  |  Overall Experience 
Clasificación:
1.0

Never used the service, not sure why I got the email to do a survey.

Thomas D.  |  Overall Experience 
Clasificación:
1.0

Had NUMEROUS problems with the accessibility of my unit when specifically being told at the time of rental that I would have 24/7 access. My paid unit remained double locked for "security reasons" in a well lit, properly locked unit with security surveillance although this policy was never explained to me nor was there any information in my contract that states that my belongings would not remain freelyaccesible ????? After making an extremely costly trip over four hours to find my belongings inaccessible I reported the issue to management, never receiving any response. When I planned to vacate I contacted the location to explain I would be traveling to the area with a rental truck and needed access I was assured that the second lock would be left on the unit "dummied" in the unlocked position until I vacated. After renting the truck and making the trip I again found that I had no access. After contacting after hours customer service I was informed that there was nothing that could be done until the following day, causing me to incur several hundred dollars worth of expenses including additional truck rental, hotel accommodations, gas and incidental expenses as we were not prepared to stay in the area. Both the customer service agent who took my complaint and the customer service representative who was working when I returned the following day assured me I would be contacted promptly by someone who could further investigate the matter. Two weeks later I have not received a call, email NOTHING. Absolutely atrocious customer service, immoral, illegal, and (to be frank) foolish business practices!! NEVER AGAIN will I deal with Uhaul outside of a courtroom!!

Brittany g.  |  Overall Experience 
Clasificación:
5.0

Awesome!!!

Stephanie Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome S.  |  Overall Experience 
Clasificación:
5.0

Excellent service and great having staff on site 7 days a week for security

Stephanie Y.  |  First Impressions 
Clasificación:
5.0

Kyle at the Irvin Cobb Paducah location needs a raise. He is an extremely hard worker and was always very pleasant and accommodating. He would have four or five customers in there at a time and he was fast and efficient. I've rented from other UHaul facilities and they were nasty and unprofessional. Kyle was always very professional and polite and I would highly recommend this location to anyone !!

Marcey P.  |  Overall Experience 
Clasificación:
1.0

When I opened the door to the storage, ALL KINDS OF DEBRIS FROM THE CEILING, LAID ON MY NEW FURNITURE I HAD STORED. Does anyone hear me? This is TOTALLY UNACCEPTABLE!!!!!!!

Cheri N.  |  Overall Experience 
Clasificación:
1.0

This place has the rudest people running it. Phones are rolled over to call center always. Staff is watching phone videos and will not answer the phone. They should have their franchise revoked

Richard H.  |  First Impressions 
Clasificación:
1.0

The two gentlemen working there are the rudest unprofessional that work there. They constantly roll the phones over to the main call center. You cannot talk to anyone in the store.

Richard H.  |  Overall Experience 
Clasificación:
1.0

At check in the manager was a jerk. I rented there because I was to tired to move to another location.

Gary H.  |  Overall Experience 
Clasificación:
5.0

Would use again.

Sandy C.  |  Overall Experience 
Clasificación:
1.0

Matt is Very nice how ever the installation kepted falling down on my boxes, I had to cover then with plastic, the air was so think with partials it got in my lounge’s I’m having respiratory problems

james g.  |  Overall Experience 
Clasificación:
2.0

Guy at the counter was a jerk.

Gary H.  |  First Impressions 
Clasificación:
1.0

My couch was ruined from getting wet and the insulation from ceiling fell on my belongings. Never rent there again!!

bethany s.  |  Overall Experience 
Clasificación:
3.0

Some staff are helpful while others shouldnt even have the job. I stood in the store a couple of times for over 30mins waiting for staff to show up along with other people

gwen h.  |  Overall Experience 
Clasificación:
5.0

Everyone I dealt with couldn't have been more friendly and helpful. It made the whole moving experience less stressful than it was.

Deborah C.  |  Overall Experience 
Clasificación:
4.0

Rate increase from Thursday rental to Friday rental caught me off guard. Everything else was great

Gerhard M.  |  Overall Experience 
Clasificación:
4.0

No comment

Gerhard M.  |  Overall Experience 
Clasificación:
5.0

Love it

Jose S.  |  Overall Experience 
Clasificación:
1.0

So you know ,YOU WILL NOT HAVE ROUND THE CLOCK ACCESS TO YOUR THINGS! Once the facility closes THEY PUT THEIR OWN LOCKS ON ALL SHEDS WETHER LATE OR NOT! I don't recomend

James K.  |  Overall Experience 
Clasificación:
5.0

It was an easy and convenient place to store items during the month before our home closed.

cassie l.  |  Overall Experience 
Clasificación:
5.0

Great customer service!

darcy b.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Propano

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