great service as always
Deb HCustomer Reviews for U-Haul Moving & Storage of Ozark
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used UhAul 4times since August and was satisfied each time.
Georgette MEverything went well. Easy pickup and easy drop off.
Trevor SVery efficient
Robert KNo comments
JAMES SThis was by far the best location I have ever been a customer at. From start to finish everyone was very kind, helpful, and knowledgeable. I would do business here again.
Cambera HThe female manager I think her name was Kelly. Anyway she was fabulous! Very helpful!
Rhonda V | Overall ExperienceStaff able to answer my questions. Clean convenient facility. Competitive pricing.
Barbara PThe truck was clean and well maintained. Overall, a good rental experience. I would recommend this location.
Jason CEverything was just as expected will use them again.
Ed RGreat truck, easy to drive, and perfect for moving! Would definitely recommend the 10’ box truck.
Mark TNothing. Everything was great.
Rhonda VI specifically reserved a truck and 1 furniture dolly. When I got there they were trying to add a hand truck and blankets. I did not request or need these. They did take them off but I felt they were trying to upsell. If it happens again, I will not use Uhaul.
Barbara CJust keep on doing what you are doing.
spurgeon fRental total of 4 trucks so with our move and every time was excellent from different locations. Very accommodating
Linda KCan't think of any improvements. The lady I dealt with when I arrived was phenomenal...friendly, professional, extremely knowledgeable. Tremendous staff member.
KENNETH EExcellent customer service!!!! The truck does need a front end alignment bad!! And the headlights flicker while driving.So bad that it it could effect someone with seizures that see's it.
diane BFriendly, helpful staff. Facility was clean and well lit, operating hours were convenient for us. We will continue to use this location for any storage or equipment rentals. Definitely will be back!
Matt K | Overall ExperienceEasy to rent and return. Great service at check out and check in
Aaron MEverything was Perfect!
Rhonda VGreat customer service. They make sure you are clear on everything and just 100% above requirements for service
Terry Hget taller trailers so 6 ft person can stand up in
Curtis HLoad the truck for them!!?? : )
Christina ROutstanding people!! Helpful and kind and generous with information. Highly recommend because of the people!!
ROBERT T | Overall ExperienceComments above speak to the drop off in Ozark. Worst uhaul rental experience ever!!!!
John EConsistent, clean, friendly attentive staff, helpful, knowledgeable. Best U-Haul for sure.
Alan HI dont know of anything. Everything was good and went smoothly as usual.
DANIAL DToo many pictures of the vehicle. Seems like over kill.
JASON FCheck in was fine. Check out was confusing, incomplete, and hurried process. I asked for explanation of charges and it wasn't a bother to this young kid checking me out.
Jerry BThe Manager at this location is Fabulous! Such a hard working woman!
Rhonda VLove the free month promotion’
Rhonda V | First ImpressionsNothing both locations were professional and friendly.
Dawn Mexcellent service
STEVEN BKelly went above and beyond for me. I could never thank her enough. I will continue to only say great things about her, her business and employees.
Meagan M | Overall ExperienceEach and every staff member were attentive and knowledgeable!!
Diana LThe staff on both days exceeded expectations on customer service
MIRIAH KGreat customer service and the equipment was very well taken care of.
Leigh HThe staff at this location are exceptional. The truck I rented was not. This truck should have been sold long ago. You had to SLAM the doors to get them to stay shut and you couldn't adjust the mirrors. The little dial that shows if you are saving gas had retired long ago
Susan MVery professional and helpful. I appreciated the persons knowledge and friendliness. Most helpful.
JILL M | First ImpressionsGreat service as always! Kelly was very kind and helpful!!
Gary S | First ImpressionsPerfect, in and out with no issues. Excellent customer service!!!!
JERRY CWell done!
Robert YThis Ozark location is the very best I've visited in the USA. Kelly is always helpful and kind!
Richard BThe best experience from returning equipment to store in their immaculate facility. Crew is over the top helpful.
Dean KI actually asked for a 1-year discount and was told that there was not one.
JOHN M | First ImpressionsLower your per mile price. Everything else was outstanding.
Susan MWe had originally schedule a pickupat another location. But the trailer they had was not operational so they set this new location up before we even arrived. That saved time. The new location was a bit more expensive - but had the trailer and kept us on schedule
Peter L3rd or 4th time renting from this location. Consistent experience.
Kevin SMore staff, faster sercice.
Bryan HExcellent experience. Staff was helpful and very friendly Thank you Ozark U-Haul!
Shanda M | First ImpressionsNothing! Staff was fantastic and we had no issues whatsoever!
Nick PEverytime I use this service, I try to pick this location. The building is nice, the equipment is great and the staff are fantastic.
Scott KOrdered a 15 ft truck, then was upgraded to a 20 ft, then upgraded to a 25 ft, then told the day before the move that they have no trucks at all and I’d have to rent from a location 25 miles out of the way one way (50 miles extra drive). I was sent multiple texts/emails over the course of a couple days due to UHailul changing the size. Then the size went back down from 25 ft size to the original 15 ft size. Got finally the truck and it had only 1/2 tank of gas. I returned it to UHaul filled and was told from the drop off location in Ozark that they would need the manager to call me. She did and said I won’t be reimbursed for the $50 extra in gas that I filled it with. They said that they rent trucks with as little as 1/4 tank of gas. I’ve never rented a vehicle without it being topped off at pick up and topped off at drop off - who rents vans with only 1/4 tank for a long, 1 way move, so unprofessional? They said the pick up location dealer will need to get in touch with me to resolve. I doubt UHaul will take care of this problem, which makes me doubt that I’ll ever use or recommend UHaul to anyone else in the future.
Heather IThis location the staff was very patience and helpful with my needs. Thank you for making it a smooth transition.
Laura JThe person I picked a trailer up from was nice and pleasant. She got everything done quick. When I dropped it off the young man that took the trailer was also pleasant. Very happy with the service. Thank you!
Jeff TMake sure the gas levels are exact. We had an issue with that.
Rhonda VThe facilities are AMAZING! Clean, safe, and truly climate controlled! Thank you for providing this service to the community. It’s difficult to find a storage facility that actually lives up to what it claims!
Michelle V | Online Move InPut on running boards it was hard for me to get in
Kevin KCheck the alignment on all your equipment. My truck wandered all. Over the road with me having to steer every second. Trying to return online was difficult for me. Old people are not able to complete the registration returning the vehicle. I returned the truck at 5:30 the same day I rented it. It wasn’t due until 1230 the next day. I’ll never rent a truck like that again it’s dangerous!
Gary MSteering wheel sticky and seats when pressure from sitting were wet
Linda KThe only challenge with the facility was the lights and doors not working on sensor as expected. I did have to call customer service for help since I got locked in the loading garage at 7:05 pm, and none of the doors would open. There was a challenge with random alarms going off when no one was on the floor. The local staff and manager were very nice and did what they could, but I suspect there is a network problem that needs tech support to resolve. I will say that when it happened I was very frustrated.
Carie L | First ImpressionsWell run facility, will use again!
Michael B | Overall ExperienceGreat overall experience! Would definitely recommend to others and will use again if the need arises.
sheila p | Overall ExperienceGreat climate storage with good rates. Very clean and the staff were very helpful when needed. Highly recommend this U-Haul facility!
Robert M | Overall ExperienceMy local Uhaul facility is always absolutely awesome. Excellent customer service. Ashley, was very friendly and knowledgeable and helped me with everything I needed. The equipment worked well and the facility is very clean, neat, and organized.
Alma P | First ImpressionsI worked with Kelley a few different times over the year I was there. She is fantastic. Helped tremendously the other day when Uhaul's system went completely out nationwide. What a huge mess!! Kelley you are a gem!!! Thank you for all your help. NATIONWIDE customer service was HORRIBLE and RUDE. Kelley in Ozark was calm under high pressure. Uhaul nationwide customer service could TRULY LEARN FROM HER WHAT CUSTOMER SERVICE IS ALL ABOUT.
JENNIFER P | Overall ExperienceThe staff were very friendly and helpful during a stressful moving process. Nice facility. Alarms are loud, be prepared! Good rates and deals with the in town truck rental. Will be using again
CAMERON H | Overall ExperienceEveryone was fantastic to work with. They made the chaos of moving much more tolerable!!
ROBERT T | First ImpressionsSuper great service.
ERIC M | Overall ExperienceExtremely happy with Ozark U-haul!!
FREDDIE B | First ImpressionsI had nothing but good experience with your Uhaul. You do a fine job and have friendly, helpful personnel!
Debra R | Overall ExperienceHighly recommend for both storage and rental truck. Great experience. Storage has been top tier, excellent.
Amanda W | Overall ExperienceReally thrilled and happy to be renting with this facilities specifically because of how clean and easy it is to get to your units even up on the third floor. The elevators are huge. The hallways are nice and big to maneuver. The units are big and it’s air and heat controlled. The security is top-notch there too so I feel like my belongings are very safe as well and a very convenient location. It’s just right off the exit of the highway. Plenty of parking plenty of spaces to get your truck trailer car vehicle whatever you’re hauling to a loading dock or there’s three big overhead garagers you can pull into. There is handicap, bathrooms, and water fountains and they also have dollies and carts and stuff to help bring your things to and from the storage units.
Maggie H | First ImpressionsKelly and staff, did well. Appreciate all they did to help us.
JOHN R | Overall ExperienceOnline reserving was very easy.
Jan D | Online Move InThis facility deserves 10 stars!!
PAMALA R | Overall ExperienceKelly Simpson is a pleasure to deal with. Our request couldn’t have gone any smoother and we certainly would recommend this facility for U-Haul needs. This is a first class 5 star operation.. All the help were easy to deal with and the location is also very convenient and accessible. Can unload inside for your storage unit so weather is of no concern. Plenty of carts also available
James H | First ImpressionsThe manager was so helpful, courteous and polite. The truly made renting this storage unit a pleasure ! 😁
Kimberly E | Overall ExperienceUHAUL of Ozark sets the gold standard for the entire organization. This location is simply stellar.
CHRISTOPHER B | Overall ExperienceThankful for a quick move in and easy process to get our storage unit.
Denae B | First ImpressionsThank you!
Alexis N | Overall ExperienceThe manager of the facility is extremely professional and courteous! She was very helpful with any questions I had! I really appreciate her help with setting up my rentals. Thank you
KENNETH R | Overall ExperienceOverall an excellent facility. The one issue I had was inoperative lighting outside one of our storage units ( a double unit). This issue was mentioned to staff when we originally moved in to the unit. It was mentioned again when we visited the unit to bring more items in. The issue remained unresolved when we moved out, more than a month after bringing the problem up to staff.
STEVEN H | Overall ExperienceI liked this storage facility overall but I was disappointed that they did not offer any veterans discount. Prices are pretty high. I used them for over a year though and would recommend them.
Belinda F | Overall ExperienceNeed more trash receptacles for the temp controlled areas. Other than that, very pleased.
STEPHEN S | Overall ExperienceKelly was amazing and super helpful. She made the process of renting a truck and the storage unit we utilized for the last 5 months so smooth and painless. Highly HIGHLY recommend this facility because of Kelly alone. It's service like the service She gives that keep people coming back to a place when they can go hundreds of other places around town for the same thing. Thank you, Kelly!
ANDREW D | Overall ExperienceDrive in garage door harness too loud!
BOB H | Overall ExperienceExcellent and friendly service. Staff was very helpful and facility is new and very clean.
SALLIE K | First ImpressionsThis U Haul is by far the cleanest and nicest i have ever been in. The staff are so nice and helpful. I give this U Haul a 10 out of 10.
CHERYL C | Overall ExperienceJust moved things into storage unit today, and all went well. Hope the total experience over time is as positive.
STEVEN H | Online Move InThank you! The only reason I’m moving out is because I found an apartment. Your storage facility was fabulous and staff lovely!
PATRICIA M | Overall ExperiencePlease see above in the comment box. I was to quick to gripe about the Fairfield office.
Catherine F | First ImpressionsI was impressed with the security of the units, the overall facility and the staff were very friendly and accomodating.
GLENDA F | Overall ExperienceKelly is a very kind person and helped us with everything from charging the truck's battery to being very attentive to our needs and very friendly.
ULICES C | Overall ExperienceThe lady that helped me was extremely friendly and nice. I give her five stars.
ANGELA H | First ImpressionsThe staff are very professional and very friendly. The facility is very clean. I feel like my belongings are very safe.
CHERYL C | First ImpressionsVery clean and easy access. Staff was great.
DAVID J | Overall ExperienceKelly and Pam! These two ladies are the ones you want to see after driving across the country for days! They were beyond helpful and compassionate. The location its self is super clean. This is definitely the fanciest storage location I have ever seen!
Tiffany W | First ImpressionsI wanted to thank everyone here at the Ozark uhaul. Especially pam she went out of her way to get me the storage unit in 2024 and help me with everything when I moved out a year later. If I ever move back to Missouri I will use your storage again. Ozark, MO is the best
Danielle M | Overall ExperienceThe personal they are very frendly
ULICES C | First ImpressionsKelly and her crew are absolute top notch. Some of the friendliest, most helpful people I've ever worked with.
JON W | Overall ExperienceThe one thing you MUST do is install a 2nd elevator. The elevator is slow, I understand that. However when Baby Boomer's got my 2nd load they were delayed over 2 hours just standing and waiting for the elevator in line. There was a company moving a bunch of big stuff out. That was just 1/3 of my stuff. To give you perspective, when Good Greek put my things in storage it took 2 men about 3.5 hours. - Install a 2nd elevator - it will pay off in the long run. Your people are great. Kelly took such good care of my from my first phone call from Florida. The young fellow who checked me out was also outstanding. He looked information up for me and then went up to get 2 lock off of my units for me. I am 71 years old and had been unloading things in my new home for 2 days and was exhausted. I asked if he would and he was glad to do that errand for me. (there were no other customers waiting for anything so he could). All the people at that facility seem like they go above and beyond. Even when I was putting my stuff into storage, I remember the fell who cleans up because he, obviously, cared so much about the facility, people he worked with and appreciated his job.
Victoria M | Overall ExperiencePam and Kelly are super helpful and friendly. Would definitely recommend
SAMANTHA F | First ImpressionsStaff was very friendly and helpful.
Keith M | Overall ExperienceI didn’t end up using U-Haul, but the website and app were both easy to use. I also talked to someone at the Ozark location who was friendly, professional, and helpful.
Keith M | Online Move InThe courtesy, professionalism and attention to details were all stand outs. I'm not used to seeing such pride and strong service ethics
RITT E | First ImpressionsThe staff member who assisted me for another (larger storage unit) was excellent. She was friendly and very professional. She is very good at her job…well done!
mike s | First Impressionsfriendly and efficient staff
Erick B | First ImpressionsAt 60 years old the cleanest storage facility I’ve ever used the people there are awesome
Troy P | Overall ExperienceGreat storage facility. All areas are always clean and easily accessible. The employees are always polite and helpful.
Heath L | Overall ExperienceGreat!
STANLEY M | Overall ExperienceI was disrespected during the process of getting a storage unit. First, interrupted me while I was talking with no interest in what I was saying by talking to another Associate, second time of interrupting me to answer a phone call without asking me I would hold on or anything. Treated like I was stupid multiple times, during the whole time until I said something of how she was treating me, same lady who got me my U-Haul a few days prior who wasn’t disrespectful during that time. Even a moment I asked a question, responded like I was stupid and even looked at another associate to show them how stupid I was. She had the other associate (associate she glanced previously) take me to show my storage unit, gave no instructions at on how to use the code machine or even showed it to me. Never even showed me the drive in part or how to use it especially when buzzers are going off like crazy. Couldn’t even find my unit. I honestly was so upset after that experience.
CRYSTAL W | First ImpressionsOzark UHAUL is the best run business I have interfaced with in Missouri. Every detail is very well cared for; cleanliness, security, access, functionality, billing, paying, and help in moving. The carts, bays, helpers, lights, really make moving a pleasant experience!!
JOHN R | Online Move InIf you’re looking for a modern, well equipped, clean and efficiently maintained storage facility, look no further than U-Haul Ozark. Kelly and her staff are outstanding. Extremely helpful and friendly, they provide excellent service and support. A heated complex that includes a very useful enclosed drive-in loading area. Prices are good too. Highly recommend.
keith S | Overall ExperienceAssociates were very polite and a big help. Have recommended the facility to others.
Heath L | Online Move InTop notch facility! The office and entire property was immaculate and the gentleman that assisted me with the rental couldn't have been nicer! Highly recommend!
MARTHA T | First ImpressionsAll good comments and zero complaints. The staff was always super helpful and willing to answer my questions, and the facility is well maintained. Thank you all so much.
Brandon M | Overall ExperienceKelly and her staff go out of their way to provide excellent service. They project a genuine desire to be helpful, provide information and answer questions in a friendly and professional manner. Kelly does an outstanding job and is a credit to the company. Highly recommend this exceptional facility and its staff.
keith S | First ImpressionsEverything was great! The staff was very friendly and helpful! I love how convenient, clean and nice the facility is!
AMANDA C | First ImpressionsVery nice place. Staff was great. I will certainly use them again.
Michael M | First ImpressionsGreat experience. Great staff. Great property that is well maintained & has excellent security measures.
Jennnifer J | First ImpressionsAWSOME experience friendly staff safe environment i will always use u haul !
Diane M | Overall ExperienceExcellent service. The staff was very helpful , friendly , kind and curtious. If I ever need a storage unit or rent a trailer, vehicle I will go to the same location. The Ozark, Mo location is by far the best in the area. I would like you to thank the staff for making our move so stress and care free. Thanks, again......
FLORENCE C | Overall ExperienceKelly was very friendly and helpful.
carroll f | Online Move InAlarm keeps going off
Sarah J | Online Move InThe staff is amazing and very helpful and efficient.
nicole f | First ImpressionsThe person who assist me was extremely helpful and pleasant to work with.
Joel W | First ImpressionsI made my reservations put my car numbers in went to the U-Haul pick up before I did all that I was on the phone with U-Haul for about three hours straight. The employees were the website kept glitching 13 July 2024. I still don’t have my U-Haul or my storage And I have I need to move immediately and I did not guarantee $50 as it says on your website reservation you do not be there to pick up your truck. We will guarantee give you $50. I’m a very unhappy customer at this point, I still need a U-Haul and a storage unit , and no one is trying to help me You all system was glitching rerouted me to places that I did not want to go was way out of my area of destination we are in Springfield, Missouri
Caroline S | Online Move InI always go to uhaul for my moving and storage needs. The staff is wonderful and extremely friendly.
Danielle M | First ImpressionsNew facility everything is in great condition.
Shawn W | Online Move InOverall it was a great experience for being my first storage endeavor. The staff answered any silly question I had and everyone was friendly and attentive, I would recommend this location without hesitation.
Michael M | Overall Experiencewas fantastic. He really made the process super quick and easy.
Austin G | First ImpressionsBEST EVER STORAGE FACILITY!! ABSOLUTELY THE BEST CUSTOMER SERVICE EVER!!! All of the storage units are brand new, indoors, climate controlled and all units have an alarm on the door. It is very secure and they actually have several indoor drive in bays for loading and unloading. This is quite helpful in bad weather and also at night if you're there alone you can actually close the bay door and it locks behind you keeping you safe and secure inside while you load or unload. They have several sizes of storage units and their rental fees are quite reasonable. There are no contracts or extra fees as their storage units are month to month. This facility also installs trailer hitches as well as rent pickup trucks, and various sizes of box trucks and trailers for moving. At this time they have a move-in special that is rent a trailer and get your first month's rent free. It is a very simple and easy process to rent a storage unit at this facility. Kelly is the person that rented me my unit and she is very good at her job. She is professional, knowledgeable, very hard-working, very good at multitasking and quite helpful. She went out of her way to make sure that I was satisfied with my rental experience. I would most definitely recommend doing business with this facility!
DEBBI H | First ImpressionsTruly appreciate the facility. Will be staying indefinitely.
George D | First ImpressionsI want to live there
Troy P | Online Move InBoth Kelly and Austin were so friendly, professional and helpful. They made the process easy. We will definitely refer friends and family to this facility!
Matt K | First ImpressionsGreat service and very friendly. The manager is great and she is very helpful and professional.
FLORENCE C | First ImpressionsVisited this location for info and received excellent service and information concerning my storage needs…was able to view several storage units to help with my storage needs.
JOHN F | First Impressions