Comentarios de los clientes para U-Haul Moving & Storage of Oxford

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Oxford

Clasificación general:

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Misty C. | Overall Experience |
Clasificación:

Thank you much, I felt like my property was safe

Lydia W.
Clasificación:

El cliente no dejó un comentario.

mark T.
Clasificación:

El cliente no dejó un comentario.

Larry G.
Clasificación:

El cliente no dejó un comentario.

William B.
Clasificación:

El cliente no dejó un comentario.

Tasha G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Latrella A.
Clasificación:

upkeep on the maintenence of your vehicles

Larry B. | Overall Experience |
Clasificación:

The storage place and people were great 👍 👌 ☺

Royce S.
Clasificación:

El cliente no dejó un comentario.

Veronica A.
Clasificación:

El cliente no dejó un comentario.

steven s. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

taquita g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

blaine O.
Clasificación:

El cliente no dejó un comentario.

Larry B. | First Impressions |
Clasificación:

The manager at this location was great helped with all our needs thank you

Howard M.
Clasificación:

Let customer know they need electrical connector before they arrive

Randy L.
Clasificación:

Entrance is always crowded and difficult to get in. Very little customer parking to conduct business

Gary C.
Clasificación:

I can't speak highly enough of this location the store manager and staff where excellent and where willing to help me with all my needs.

MICHAEL W.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Excellent experience. My 3rd time dealing with the lady working there. Very nice and helpful. So very knowledgeable about every aspect of the business.

Michelle L.
Clasificación:

El cliente no dejó un comentario.

MARTY N.
Clasificación:

El cliente no dejó un comentario.

Betty C.
Clasificación:

Please Give Her A RAISE....She went above and beyond the call of duty. America needs more people like her in the world.

MICHAEL H.
Clasificación:

Polite and efficient staff. I always go there for rental.

Ricki J.
Clasificación:

Not a thing

Sheila L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CEDRIC S.
Clasificación:

Theresa was awesome Great customer service . I was sent to another location that was awful... No key for the truck.... The later sent us to Hamric Dr. and it was the greatest experience ever

sally a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ROBYN P. | Overall Experience |
Clasificación:

Me. Theresa is awesome Great customer service

andrea f. | First Impressions |
Clasificación:

Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!

James M.
Clasificación:

El cliente no dejó un comentario.

Tamara M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

RICHARD C.
Clasificación:

Placed a formal complaint but heard nothing but crickets in return

Ted M.
Clasificación:

El cliente no dejó un comentario.

Lengy N. | First Impressions |
Clasificación:

The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.

ladon H.
Clasificación:

The truck got 5.2 miles per gallon. My RV with the same motor gets 14.6 miles per gallon. Maybe the gage is not working.

Christopher N.
Clasificación:

El cliente no dejó un comentario.

Gerry R.
Clasificación:

El cliente no dejó un comentario.

Patricia G.
Clasificación:

El cliente no dejó un comentario.

James S.
Clasificación:

Your rental rates for a local moves are too high. You advertise $29.99 for the day but then add mileage rate and the customer also has to buy gas. My rental cost me over $160 dollars.

Glen D.
Clasificación:

This is been the most reliable, best managed U-Haul facility I have ever used!

Keith B.
Clasificación:

Everything and the lady that wrote me was great. Thanks for the professionalism

eddie M.
Clasificación:

El cliente no dejó un comentario.

Veronica M.
Clasificación:

Good customer service with friendly and professional Care. I will come back.

Terrami C.
Clasificación:

El cliente no dejó un comentario.

Roger S.
Clasificación:

The computer was down so it took a while to get checked in. I tried to check in online and it wouldn't go through. I tried to call the 1-800 number and was on hold for 20 minutes before I was disconnected. Then had to wait a while at the location for the system to start working. The location and employee was great.

Darenda S.
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This was a great experience; they are the most professional and kind people to work with.

PATRICIA T.
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Very helpful and employee Tequisha was excellent and very professional.

Chris B.
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El cliente no dejó un comentario.

Patricia T. | First Impressions |
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The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.

Darenda S.
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Great customer service, very friendly and pleasant to do business with. You have an awesome team at this location!!!!:)

Gyrene J.
Clasificación:

Thank you I had a pleasant experience.

Clinton W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marvin S.
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Theresa was extremely knowledgeable and helpful I would recommend this location to everyone and she is a big part of why I would.

Yesylle W.
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The entire experience was great. From reservation, to getting equipment, to returning. Will gladly use again when needed!

Debbie C.
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Teresa was amazing! We had problems with our light connector and she did everything she could to help us with our issue.

CHARLES B.
Clasificación:

This location is outstanding and my rental was flawless. However, I had a guaranteed resevation #28163904 for pickup at 7:30 pm on September 8 that was a huge problem. I arrived around 7 pm on the 8th only to find that the location was closed for the evening and scheduled to reopen at 11 am on the 9th. I was fortunate enough that this reservation #28232711 could be made at the last minute for pickup at 7 am on September 9. Whereas I can praise this location, I would definitely avoid Shooters Alley Indoor Range at all costs for any future rentals.

Joan S.
Clasificación:

Try to have phone calls answered locally.

Amadou D.
Clasificación:

Excellent service when I got there 10 min before my appointment the truck was already parked on front. Everything was smooth and quick. Big thank!

ebony z. | Overall Experience |
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El cliente no dejó un comentario.

DIANE H.
Clasificación:

El cliente no dejó un comentario.

tracie j. | First Impressions |
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El cliente no dejó un comentario.

Ronald P.
Clasificación:

Every thing went very will for me only thing I had a pick up truck reserved the people didn't return it Teresa was on top of everything for me

CHERYL M.
Clasificación:

Theresa was so good

Willard C.
Clasificación:

Teresa was very helpful and friendly. She made this a pleasant experience with uhaul.

Tommy C.
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El cliente no dejó un comentario.

Veronica A.
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The only problem I had with it was that having to pay for an extra day if it was not returned within 24 hours but overall the ride was smooth and I saved money on gas.

roger N.
Clasificación:

El cliente no dejó un comentario.

Stacey H. | Overall Experience |
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Theresa was great and very nice. She called me to let me know about anything going on with my unit.

James S.
Clasificación:

Wonderful experience!!!

THERESA L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

deb h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Donald L.
Clasificación:

I rented a truck on line. When I went to pick it up the place was closed. O was out of the use of a vehical. I had to go else where for a truck. I suggest that you let your dealers go that are not going to be available to customers if a truck is being gotten grom them.

Micheal H.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

this facility is the best .staff always helpful and friendly

DESHANNA H.
Clasificación:

This place was very friendly, helpful, and professional. This place gave me much more respect than I had at a previous location. Kyla was a great help also.

Barry P.
Clasificación:

Need area to leave truck after hours.

dorinda o. | Overall Experience |
Clasificación:

Overall nice experience, 1 person was rude

samuel B.
Clasificación:

This rental truck needs the front steering repaired/ rebuilt.

jenn b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

AMY R.
Clasificación:

Thanks for being so helpful and kind to us

jimmy H.
Clasificación:

The associate was very helpful. We tried to turn the truck in using our phones but every time we took a picture it would not go any further. The associate was closing and came over and told us that she would take care of getting the truck turned in.

Christopher S.
Clasificación:

El cliente no dejó un comentario.

Renita H.
Clasificación:

My truck was on 3/4 tank and she said it was 7/8 tank. I filled it up to 7/8 so technically I was overcharged! I'd like a refund for my extra gas I had to put in there. I have pictures of the gas reading and mileage before and after returned.

Rhonda B. | First Impressions |
Clasificación:

The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank you

JODI W.
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El cliente no dejó un comentario.

Eric M.
Clasificación:

Amazing customer service from this location. Even while training another new employee it was pleasant and easy.

cindy C.
Clasificación:

El cliente no dejó un comentario.

TAMMY M.
Clasificación:

El cliente no dejó un comentario.

Alton J.
Clasificación:

good job

BRANDON W.
Clasificación:

Nothing. Excellent service.

Earnest G M.
Clasificación:

My ole saying goes, "I hate going to U-Haul, because there's serious work involved after equipment pickup. LOL However, the staff at the Hamric Location is awesome. They actually put themselves in your shoes to help, asssit, and ensure you make the best choice for your needs. MsTeresa is the absolute "BEST" without reservation!!! If anyone else helps me, well, the STANDARD is set with her service and expertise!!

Daelen P.
Clasificación:

This location is amazing. The talladega location on highway 77 needs to be closed. There is a female there that is nice but the guy there needs to be retrained for customer service.

theodore F.
Clasificación:

None. Excellent customer service and courteous employees!!

charles H.
Clasificación:

Have the trucks maintenance the truck ran good just the front end was a bit loose maybe it's a Ford thing. But other than that I had no problems got the job done.

Philip S.
Clasificación:

El cliente no dejó un comentario.

DAVID S.
Clasificación:

El cliente no dejó un comentario.

Jacqueline M.
Clasificación:

El cliente no dejó un comentario.

julie w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

nattalie P.
Clasificación:

El cliente no dejó un comentario.

Connor C.
Clasificación:

El cliente no dejó un comentario.

david B.
Clasificación:

I see know need to improve it works like it is

theodore F.
Clasificación:

Sales associate “Christina” was very helpful, courteous and pleasant personality to interact with. I would recommend this location and to see her personally.

RYFEAL D.
Clasificación:

Everything was very professionally done and the customer service was astounding the employee was very friendly and extremely helpful I would highly recommend this location to anyone looking for U Haul services.

Jimmy B.
Clasificación:

El cliente no dejó un comentario.

Robin S. | Overall Experience |
Clasificación:

Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.

Don D.
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El cliente no dejó un comentario.

NICOLE D.
Clasificación:

El cliente no dejó un comentario.

Lillie W.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER E.
Clasificación:

Great customer service

Michelle W.
Clasificación:

El cliente no dejó un comentario.

MOHAMMED I. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lisa L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Elizabeth D.
Clasificación:

Everything was great! The salesman was very helpful and polite. His name was justin. Would recommend to everyone

Chasity W.
Clasificación:

El cliente no dejó un comentario.

Marc S.
Clasificación:

Uhaul is very EXPENSIVE Clean the interior glass, little dangerous.

Olisha E. | Overall Experience |
Clasificación:

As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.

Stephanie H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jason W.
Clasificación:

Fast friendly service, nice clean equipment

Raquel J. | First Impressions |
Clasificación:

Thanks for making my experience relaxing during an uncertain time of uncertainty. May God bless you all!

Richard B.
Clasificación:

The employee Justin who serves me and my friend. He was very rude. I've rented from this location a few times I've never met this gentleman usually get very good service here. If you had earbuds in listening to music or on a phone call I couldn't tell. With help loading the trailer he just has very snappy very unfriendly. Inside the trailer was very dirty. Garbage and debris on the floor. Unfortunately the only major u-haul center around. Some kind of stuck going back.

Wallace C.
Clasificación:

Customer service at this location was courteous and friendly -fast from time I picked up vehicle till I return it.

Gary R.
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El cliente no dejó un comentario.

Diane D.
Clasificación:

El cliente no dejó un comentario.

Erik M.
Clasificación:

Offer a change of contract whe the customer says round trip and needs just a 1 way

Angelina T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Gregory E.
Clasificación:

The advertised price $1995.00 after all the add-ons ended up being $78. I will never rent from U-Haul again

Jonathan L.
Clasificación:

Justin and his team were extremely helpful and patient making sure we were able continue on schedule with our main truck out of service.

bryce P.
Clasificación:

El cliente no dejó un comentario.

Tiffany G.
Clasificación:

Nothing at all, everything was perfect! I couldn't have asked for a better experience

regina b. | Overall Experience |
Clasificación:

The staff were always friendly, although at times it was hard to get someone on the phone. The rats there, though? Y’all need to tell people about them. I had quite a bit of things destroyed, that had to be thrown away, either because it had been chewed through or because it was covered in rat feces. I would never use this facility again, and would never suggest you to a friend or family member, for that very reason. Also - the two late fees policy is terrible. The staff at the facility was great, and they are your saving grace.

Tyler B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

melissa W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sharves b. | Overall Experience |
Clasificación:

Good

wanda r. | Overall Experience |
Clasificación:

Very pleased with the service received at this facility

Aneshia T. | First Impressions |
Clasificación:

Awesome

Jane M. | First Impressions |
Clasificación:

The sign in process was easy. My only complaint is that the truck was not the truck that I ordered and the calculations are off on how much gas is needed to refill (on the receipt- so watch out)

Theresa B. | Overall Experience |
Clasificación:

Price was raised...Too expensive

katrina m. | First Impressions |
Clasificación:

Everything was smooth from the customer service to moving things into my unit.

Bruce C. | Overall Experience |
Clasificación:

Tammy, Kelly, and John were especially helpful

Quinesha J. | First Impressions |
Clasificación:

Very great! Definitely will use them again !

Ronnie S. | Overall Experience |
Clasificación:

The facility was not that bad in the woman that helped me seem to be genuinely sorry for my inconvenience but overall I was very disappointed with U-Haul when are customer service and reservations

Douglas N. | Overall Experience |
Clasificación:

Secure, very clean and easy to access.

Matthew E. | Overall Experience |
Clasificación:

You simply became too expensive an alternative. We also have a 10x10 climate controlled unit for $100 per month. Their rate has not changed in 3 years while yours increased multiple times.

Jerry P. | Overall Experience |
Clasificación:

Awesome place with really helpful people in charge.

CRYSTAL T. | Overall Experience |
Clasificación:

Even though they are a little distance it was worth the trip.

DEVON B. | Overall Experience |
Clasificación:

Great U-Haul Facility

Joanna K. | Overall Experience |
Clasificación:

The only complaint I have is that a mouse/rat got into a couple of my boxes. Other than that, everything was fine.

tiffany w. | Overall Experience |
Clasificación:

Upon checking out of my building, the employee that helped me was awesome!!! She was extremely friendly and practiced excellent customer service skills!!! Kudos to her!!

tamela a. | First Impressions |
Clasificación:

Prompt courteous service, comparable pricing.

Michael S. | Overall Experience |
Clasificación:

Scott and Francesca were very helpful and kind. Excellent customer service.

Amber A. | Overall Experience |
Clasificación:

Horrible parking and not a lot of road space. This is the only reason I would never recommend this place for storage.

Tina N. | First Impressions |
Clasificación:

Young lady was very helpful and professional. She moved at a fast pace even when I seemed to not know what I was doing. It was easy and simple to get, find and use my unit.

LINDA G. | Overall Experience |
Clasificación:

Thank you very helpful. Great job

Kandrika B. | First Impressions |
Clasificación:

Kaydee was amazing!!!

amy R. | Overall Experience |
Clasificación:

Would definitely recommend this location!!

Cindy C. | Overall Experience |
Clasificación:

None

vickie p. | Overall Experience |
Clasificación:

They were more than happy to call to tell me I was late but no warning that it was due. Gotta get that money.

Victoria q. | Overall Experience |
Clasificación:

I loved the storage place and staff. It was just too far of a drive for me each time I needed to get into it.

Lisa L. | Overall Experience |
Clasificación:

Thank you for everything that you done for me and making sure my belongings were safe

Geraldine T. | Overall Experience |
Clasificación:

Although the facility is well-maintenace & clean, I experienced no leniency if payment was late. I was never 30 days late and experienced two $15 late fees + a $50 lien fee.

Kameshia S. | Reservation |
Clasificación:

Wonderful management, I was very thankful not to pay for double storage he found me a large one! Thank you for everything

deb h. | Reservation |
Clasificación:

Service was quick & very friendly. Thanks

ANTHONY K. | Overall Experience |
Clasificación:

We were told the late fee wouldn't be applied until it was 10 days late and yet at just 3 days late the late fee was applied

GREGORY C. | Overall Experience |
Clasificación:

Unprofessional never use the Oxford again

CRYSTAL R. | Overall Experience |
Clasificación:

Always a clean facility. The staff goes out of their way to try to accommodate your needs.

Debra P. | Overall Experience |
Clasificación:

An overall good expirience

tammy h. | Overall Experience |
Clasificación:

You

Deb E. | Overall Experience |
Clasificación:

Good people

ERICA T. | Overall Experience |
Clasificación:

The staff have a smart mouth!!

amy R. | Reservation |
Clasificación:

Our unit is very easy to get to and we like the fact that it is not hot inside. The climate control used is great! Scott, the General Manager, was extremely nice and very helpful!

JAMES M. | Overall Experience |
Clasificación:

none

Kevin S. | Overall Experience |
Clasificación:

I never had a any issues with access, cleanliness, or security. Staff was extremely helpful and knowledgable.

pam l. | Overall Experience |
Clasificación:

Overall the staff was great. I left my key at home (GA) spoke to the manager, he was very dry. I went to Lowe’s to buy a bolt cutter and was told that lock could not be cut. He could have told me that

Tashae F. | Overall Experience |
Clasificación:

Paid $10 extra for 24 hour access that didn’t work

No se han enviado comentarios para esta ubicación.

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