Customer Reviews for U-Haul Moving & Storage of Overbrook

3683 comentarios

6141 Lancaster Ave   Philadelphia, PA 19151
(62nd Street)

(215) 877-8100

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(215) 877-8100

6141 Lancaster Ave
Philadelphia, PA 19151
(62nd Street)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The young man working both when I picked up the equipment was exemplifying exceptional customer service...he was patient and extended himself to an elderly woman. This young man's attention to detail was just simply remarkable.

Jerome M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle F. 
Clasificación:
5.0

Very friendly, knowledgeable and efficient!

GENE C. 
Clasificación:
3.0

This location is great if you do a mobile check in and the right person is working the front desk. Get the wrong person and or don't use mobile check in and you'll be waiting 30-hour. I usually do mobile check in but this day decided to do the normal check. My reservation was for 9:30 I got there in the store at 9:10, didn't get up to get helped until 9:40-9:45.

Pili M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lillie R. 
Clasificación:
5.0

Frank and Jordan are prompt, courteous and professional. Keep up the good work.

GREGORY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH W. 
Clasificación:
5.0

Improve on allowing the customers to borrow extra accessories if their available instead of having to buy the accessories For example the “Rail Straps” that holds your cargo in place should automatically come with the truck instead having to buy it for a one use

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cinquetta M. 
Clasificación:
3.0

Service was good I have no complaints staff at this location was very helpful and professional and courteous

TYREE MALIK W. 
Clasificación:
5.0

The woman that helped me check in and get the truck was incredibly pleasant and informative. Answered all of my questions and was just nice

SHEMAR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serena A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SA-NYAH H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CODY B. 
Clasificación:
1.0

Jordan who took my order was pleasant and helpful. But when I picked it up, I was handed keys and told to go find it. When I did, the fuel gauge was on fumes. When I took it home and tried to start it, the battery was dead. Very unhappy.

Jennifer B. 
Clasificación:
5.0

Very convenient and easy

Valez J. 
Clasificación:
5.0

They were amazing. Very efficient and I didn't have to wait long. Gracias

Kajet W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VITA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAYANNA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE J. 
Clasificación:
5.0

Make sure all employees are saying and doing the same exact thing

ROXANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phaedra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

Staff was very nice and helpful.

LINDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

Th employees were a little busy today, but they still acknowledged my presence and thanked me for my patience. Both were thoughtful and took interest in my needs.

RASHEEDA T. 
Clasificación:
5.0

The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice

Elisha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron-Shanita M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rudy R. 
Clasificación:
3.0

Didn't call to report that I would be late and my reservation got cancelled on the first day. Was able to make reservations for the next day and everything went well. Clean truck fast check out and sufficient service.

LISA C. 
Clasificación:
5.0

Thank you ! For everything ? WIFI

Joseph Lisa J. 
Clasificación:
5.0

This site made our moving experience great . Even though we had to bring the truck back after hours. Good experience

KAREEM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SERENA A. 
Clasificación:
5.0

The woman I worked with was friendly and helpful. I would recommend this location for your U haul needs.

Juan G. 
Clasificación:
5.0

Everyone was really pleasant good attitudes and very helpful, definitely we're recommend people here

RAMON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADELL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIX D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter E. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard S. 
Clasificación:
5.0

Great service

MARC V. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUIANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYREE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evan P. 
Clasificación:
1.0

When it snows clean off the trucks, remove the ice and snow from around the truck and don't get rude when the customer asks about it. The male employee there gave me the ice scraper yo remove the snow myself and was rude about it. Unfortunately I was in a rush so I didn't feel like any issues. On top of the I asked for a pick up and had to use a box truck because it was still out.

HAKIM W. 
Clasificación:
4.0

El cliente no dejó un comentario.

iatta W. 
Clasificación:
1.0

I was never explain to that u have to Get on this link when u drop the truck off and when get the truck I didn't see the text msg until later that night my phone was on silence nobody told me this I had to pay a extra 23.00 wrong

MONICA B. 
Clasificación:
5.0

Everything was great No need to improve anything everything went smoothly from beginning to end thanks for a great experience

ASHLEY C. 
Clasificación:
5.0

This is my favorite uhaul store. Everyone inside is super friendly. Can't recommend it enough.

Phillip C. 
Clasificación:
5.0

Nice😎 Thank You.

John M. 
Clasificación:
5.0

Every time I want to bigger size truck, if you have one, that's great.

YINGHUI L. 
Clasificación:
5.0

Keep up the good work.

Freddie H. 
Clasificación:
1.0

Your rates were very high. I do not recall ever paying that much money per mile to rent a truck.

ERIK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

The vehicle was pulling to the left the whole time that l was driving. It seemed like it needed a front end alignment. So maybe your truck's should be checked a little more often in its maintenance program.

Barry R. 
Clasificación:
4.0

El cliente no dejó un comentario.

TALEA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jameelah B. 
Clasificación:
5.0

Helpful staff

ahmed A. 
Clasificación:
3.0

I rent a cargo van. It was clean well when I picked it up. As I was driving, an engine maintenance warning (engine oil change) and other warning light turned on. Also, Back and right signal lights were broken as other nearby drivers told me about it. These could lead to serious accident. I explained when I returned the vehicle.

ALEX P. 
Clasificación:
5.0

Service was great!!!

chervelle W. 
Clasificación:
4.0

Having more equipment like hand truck a available on site

TALEA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aliyah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill R. 
Clasificación:
5.0

The man working the counter was very helpful and professional the whole time I was in the location. While dealing with other customers he made sure that I knew my reservation was taken care off.

Rajon L. 
Clasificación:
5.0

Bueno

Mohammed A. 
Clasificación:
1.0

My son had a bad experience when picking up the truck.

JOHN H. 
Clasificación:
3.0

Appliance dolly was not available so I had to go to another location

Alan M. 
Clasificación:
4.0

Equipment clean but oh so old. Only needed to drive 10 miles so there was no issue. UHaul location was easy to find, use and had anything anyone would need to make any kind of move. Recommended!

Sheldon W. 
Clasificación:
5.0

The staff was most helpful. Frank was especially helpful to me.

MARY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helene D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elukene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C. 
Clasificación:
3.0

The truck was not of the usual high quality I have come to expect form U-Haul. It had 125,000+ miles and ready to be retired. The transmission was very difficult to get into reverse gear. The front end shimmied wildly and was difficult to keep on the road. While the staff were very pleasant, the truck was terrible. Fortunately I only had a 12 mile move.

Richard H. 
Clasificación:
5.0

Jordan the manager was incredible! He made the process so easy and he was so kind and helpful! I would go out of my way to go to Jordan's store again!

Roy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Talea B. 
Clasificación:
5.0

Great job just keep up the great work

NANCY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN T. 
Clasificación:
4.0

Great staff well order

CECIL S. 
Clasificación:
5.0

Great location respectful of customers concerns. Great team the asian gentelmen and the other guy there

ANDREA C. 
Clasificación:
5.0

People there are so nice. I got in and out within 10 minutes even though it was so busy.Great team at this store. Props to Dave.

Shokur C. 
Clasificación:
5.0

As long as the Asian decent customer service rep is not worker. He was very impersonal. Reluctantly gave me a receipt Just was not a pleasant interaction.

TYRESE K. 
Clasificación:
5.0

Excellent customer service skills.

MARY R. 
Clasificación:
5.0

No long lines, experienced representative moves you through the process and your out! What every customer wants.

Bonita C. 
Clasificación:
5.0

I was very pleased with the customer service received from Jordan. Also, I observed his interaction with other customers. Likewise, I was very impressed. It is unfortunate good customer service is lacking at many retail/service establishments. Perhaps that is why the customer service provided by Jordan was outstanding.

GERALD K. 
Clasificación:
5.0

The man who was running the store was SUPERB. Such a nice guy.

EDWARD O. 
Clasificación:
5.0

Keep Jordan... Pay him more...he's the best

Tashika W. 
Clasificación:
5.0

Customer service was excellent! Friendly, helpful, efficient, and during a very busy week. ¡Gracias!

Raymond M. 
Clasificación:
2.0

No wonder this area has a higher incident rate of covid. The only employees wearing masks wore them beneath their nose. Several customers came into the service center unmasked and were not asked to wear a mask. Making sure to leave reviews elsewhere as you clearly don't prioritize safety.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUAMIR B. 
Clasificación:
5.0

Jordan was fantastic. Informed, helpful, efficient, and friendly. Great experience.

Arun K. 
Clasificación:
5.0

Really friendly employees and super fast service.

Alyssa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE R. 
Clasificación:
4.0

The computer system is not working well, customer rep had to go to another computer to make the sale. Computer froze.

Cecil S. 
Clasificación:
3.0

The truck needed brakes. The turned wheel was missing chunks on both sides.

Dawn S. 
Clasificación:
5.0

Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z

Saahraaki Z.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and friendly. Frank was fantastic and very accommodating.

darlene t.  |  Overall Experience 
Clasificación:
4.0

NO COMMENT

regan a.  |  First Impressions 
Clasificación:
5.0

I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn't deserve it. I drove and moved from New York to Philly and didn't have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren't so understanding and he deals with this daily. I don't know how far this review will go but I just felt the need to say something about Frank! Give him a raise!

Stefanee M.  |  Overall Experience 
Clasificación:
5.0

THE EXPERIENCE WAS EXCELLENT U-HAUL.

Robert B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sheila N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore E.  |  Overall Experience 
Clasificación:
3.0

I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.

Daryl W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daryl W.  |  First Impressions 
Clasificación:
4.0

Frank at the store at 61st and Lancaster in Philadelphia was super to work with.

ALAN O.  |  First Impressions 
Clasificación:
5.0

The manager there is the best

Carla W.  |  Overall Experience 
Clasificación:
5.0

So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 

SHARON B.  |  First Impressions 
Clasificación:
5.0

Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people

Kenneth L.  |  First Impressions 
Clasificación:
1.0

When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I'm getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.

monica d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sheila N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo M.  |  First Impressions 
Clasificación:
5.0

I had an excellent experience at the facility and would use again.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

The general manager is the best

Carla W.  |  First Impressions 
Clasificación:
5.0

Prompt service

Jahleem F.  |  First Impressions 
Clasificación:
5.0

Great job

Ayenda L.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and helpful, it served my purpose

william b.  |  Overall Experience 
Clasificación:
4.0

Thanks you all

Angela R.  |  Overall Experience 
Clasificación:
2.0

The staff was not friendly at all and helpful at all

mishca t.  |  Overall Experience 
Clasificación:
4.0

the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks

Caroline R.  |  Overall Experience 
Clasificación:
5.0

Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.

troy b.  |  Overall Experience 
Clasificación:
1.0

- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human Skills

Robert N.  |  Overall Experience 
Clasificación:
5.0

customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.

windra W.  |  First Impressions 
Clasificación:
5.0

The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional

christine w.  |  First Impressions 
Clasificación:
5.0

I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.

Lonzie s.  |  Overall Experience 
Clasificación:
5.0

The manager that helped was great an she needs a raise

Renault S.  |  Overall Experience 
Clasificación:
4.0

This is a convenient location with personable, knowledgeable staff.

Tanya J.  |  Overall Experience 
Clasificación:
4.0

Great customer service & sales associate answered all my questions and concerns.

TAMARA E. | Reservación
Clasificación:
4.0

Gracias.

Charles P.  |  Overall Experience 
Clasificación:
5.0

Excellent Professionalism

Earl W. | Reservación
Clasificación:
5.0

Very professional, very friendly atmosphere. Thank you!!

Carolyne T.  |  Overall Experience 
Clasificación:
4.0

The workers was very helpful and polite, that's why I always go there.

MARCITA S.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and excellent

Todd C.  |  Overall Experience 
Clasificación:
5.0

I would not go anywhere else for my storage needs

Arlene V.  |  Overall Experience 
Clasificación:
2.0

I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!

KIM W.  |  Overall Experience 
Clasificación:
1.0

The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service

Eric B.  |  Overall Experience 
Clasificación:
1.0

When i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn't have dropping

Alicia G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Remolques y remolcado

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    Propano

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