I reserved a one way truck, my original location didn't have one and I wasnt notified until I called. Had to frantically find another truck and I was lucky to find the one at this location. I would have like to have been notified before the day before my move to avoid the stress of having to make last minute accommodations. That said the overbrook location was great, the guy was super nice and helpful.Daniel I.
Customer Reviews for U-Haul Moving & Storage of Overbrook
Philadelphia, PA 19151
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Russell V.
Great service and very friendly employeesRonald S.
El cliente no dejó un comentario.Marko P.
El cliente no dejó un comentario.Arthur W.
El cliente no dejó un comentario.Kenneth H.
The staff are great and the general manger goes above and beyond. Thank you so very much i really appreciate you Jordan your the bestShatia B.
El cliente no dejó un comentario.Dane O.
The truck clocked 12 miles moved from 61st oxford to 62nd arch exactly 11 blocks. Loaded only 2 and it's thing its not even a half mile. The gas said half on contract it was empty put 60 my card to fill it on half and had receipt.One staff says one thing and the next says another. It was just below half brought it back using air you can tell we did not go nowhere but sitting on camera in front my house it jumped 2 miles took videos .The equipment is faulty had to wiggle key to turn it on.stay away.elisabeth H.
El cliente no dejó un comentario.Daniel M.
Amazing customer service and taking care of all my needs. I truly appreciate this service. Highly recommend for someone looking for amazing customer service and who needsAyo A.
Great front desk staff. Friendly, knowledgeable, and fast! Great experience.Tejoon J.
Everything was great and the desk clerk was very helpful. The only problem was that it appeared that only one person was working there that Saturday morning and I had to wait in line a long time despite having a reservation.MaryJane B.
El cliente no dejó un comentario.Kemeisha T.
El cliente no dejó un comentario.Robert M. | Overall Experience
Great service from start to finish. Quick and efficient. Nigel and Shar were great. They provided excellent customer service.Lawrence W.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.Juline D.
El cliente no dejó un comentario.Dane O.
The gentleman that checked me in was rude and unprofessional. He didn't bother take the time to go over the van and he completely ignored my questions.Joan B.
El cliente no dejó un comentario.Christina L.
Didn't like I couldn't check out the truck until the employee came in.Theodore J.
El cliente no dejó un comentario.bonnie P.
The location was a little understaffed, resulting in long wait times but the customer service agent was helpful, knowledgeable and very pleasant.jennfier W.
The check in process was quite slow The moving dolly that I rented was quite rusty but the vehicle was exceptionally clean and well keptBryan R.
I was charge for gas . Took the truck on a1/8 of a tank and returned with 1/8 and still chargedMichael S.
El cliente no dejó un comentario.Sean S.
El cliente no dejó un comentario.Jerry W.
El cliente no dejó un comentario.Dane O.
The team who worked at this location, they're the best in U-haul, very respectful and thorough time efficient definitely would recommend them to anyone. Thanks guys Ajohn R.
El cliente no dejó un comentario.Emre C.
Make clear that when you select a location for pickup, it is only a PREFERRED location. The original location said they didn't offer cargo vans - why would it be an option when I select it? This complicated things tremendously, and required me to change my move time and take public transport one hour to pickup instead of a 10 minute walk. The location I ended picking up from was fine, but a very far and inconvenient distance for somebody without a car.Joshua P.
El cliente no dejó un comentario.Jason T.
The entire system was shut down and it took us over an hour to get our truck. There was one sales person working behind the counter on a busy Memorial Day weekend.Madeline T.
The team at this location is outstanding!fred L.
Keep doing a good jobRONALD P.
There were a couple of issues with the truck. 1st, there was no sliding roller to help transportation of a large object. 2nd, no dolly or hand truck. 3rd, the engine light kept going on and off. Which made the trip very nerve racking. Not sure if the light was an indicator of things to come. Overall job got completed.cynthia R.
El cliente no dejó un comentario.NATHANIEL T.
El cliente no dejó un comentario.MALCOLM H.
The service is excellent, I don't have nothing to complain. Thank you so much.BRENDA S.
Truck was running a little rough. Store manager was helpful, Knowles, and professional.LORI S.
I was charged $1.89/mile instead of $0.89/mile.akbulak B.
El cliente no dejó un comentario.Donna B.
Great customer service by the lady that waited on me. The other customer service rep. wasn't professional. She was African American female about 200-300lbs. I asked for help and she just pointed to the other lady. No matter if I asked her question she would look and point. She was doing some work on her computer. And that's no way to communicate with a customer with non verbal cues. The lady that waited on me was completely friendly and professional. She has braids, African American, 150-170lbs. Brown skinned mixed gray hair scarf and braids.. sorry I don't remember names. That's why I'm using these descriptionsTRACEY J.
Nothing to improve the crew ,there is the best Jordan, Miss Cathy ,Char & even the guys I don't mention all deserve , Hi 5s atta boys & raisesCALVIN P.
El cliente no dejó un comentario.Tanisha H.
Very friendly and helpful staffWillie O.
El cliente no dejó un comentario.Porsche D.
The 2 gentlemen there was very respectable and courteousJoel M.
Absolutely nothing left to improve! I don't usually do reviews, but I am for these guys at this branch. Jordan had the best customer service I have seen in recent years. I feel like it was so refreshing to get that type of greeting and help. This uhaul will always be my choice going forward, even if I have to go out of my way. I truly wish I could remember the other young man's name that helped me inside, but he was top notch as well. He made it a priority to get me into the best vehicle for the best price. Simply outstanding duo!Orlando B.
Dave, was very professional and courteous and knowledgeable.. i would definitely use that location again, and it is very convenient.Alonzo M.
Jordan and staff was the best they are assets to the U-Haul company.Joanne H.
Extraordinario servicio al clienteJermau G.
All of the staff were courteous and professional. They were available, assistance and answered all of our questions. 14 de mayo de 2022Alonzo W.
I put protect insurance on this vehicle and still got charge for oil & tire repair. My son drives well, I will not use uhaul/ this location again. My son said the truck was fine no issues. I wouldn't have rented ansked him to pick up my refrigerator if I thought he couldn't handle it. He never took the dally & was told it would be refunded and it wasn't. This was the worse experience ever and no I will not refer anyone.Dymeer D.
Jordan Derricotte,manager of the Overbrook location is most professional,Efficient & knowledgeable.The Maintenance of the facility is outstanding I often rent from this location. & it's always a pleasant experience. Yours truly ,Delcina wigfallDelcina W.
El cliente no dejó un comentario.Earl D.
El cliente no dejó un comentario.Joshua B.
My experience today was not the best. I reserved a trailer at your 48th St location was re-routed to another location (61st Lancaster) in order to satisfy my equipment request. After getting to the new location I was informed that the electric cord was not in inventory and again was being routed to another location opposite the direction I need to go thus I elected to rent a truck despite the additional cost. The cost out weighed the lost of an entire day, ultimately lost of income. I was informed of the 3pm return time. Accordingly it was and the fuel replaced that was used. Upon return the attendant was extremely busy and asked that I leave it and my paperwork to be emailed to me. And it was 4 hours later only to disclose a fuel charge for an additional 2 gallons of gas. The vehicle was returned at the same level received. In the future I will remain on location to ensure this does not happen again without being addressed in person, not hours later by email. Again my experience was not satisfactory.Roderick F.
El cliente no dejó un comentario.Kimberly B.
Please check equipment before saying you have what you asked for available. I asked for a 20' and had to settle for 17' because of holes in roofs and corners of vehicles at that location. I was compensated partially for the fuel but had to make 2 trips instead of one for the move. Took more time. The staff was great and had great attitudes towards my inconvenience . Their attitudes made my experience a bit more bearable. I would rent here again and hope the equipment would be readily available, clean and gassed up next time.Matthew G.
The gentlemen who waited on me were very nice, friendly and helpful. My visit to this location snd staff were excellent, they should be commended for their service.evelyn W.
Make sure The equipment is up the standard so it will not break down .Watch my truck did causing Major delay in the moving process.kim L.
El cliente no dejó un comentario.Anthony P.
El cliente no dejó un comentario.BARRY S.
Nothing the girl that check me in was amazing great personal and very friendlyShaketta M.
Would like to let you know that the customer service reps (Jordan and David) were very accommodating, as well as extremely pleasant. It was a very good experience.Deborah H.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Dane O.
Guy at desk was awesome. Very helpful and kind.Eric S.
El cliente no dejó un comentario.agnes C.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.attice G.
El cliente no dejó un comentario.charles C.
Wash the van.JAMAL B.
El cliente no dejó un comentario.Anikha R.
Very great staffShacoy W.
El cliente no dejó un comentario.Stephen P.
The gentleman who helped me was extremely friendly and very helpful. He understands customer service the way it should be done. I highly recommend this location.Gary M.
El cliente no dejó un comentario.Tomas C.
El cliente no dejó un comentario.Darlene R.
El cliente no dejó un comentario.Wanda G.
El cliente no dejó un comentario.Marcus L.
Quick service.Kimberley B.
The woman who was working would answer every phone call while she had a line of customers in person. I'm not sure what protocol is but I think she should be helping the customers physically present and listen and return voicemails after she's helped the customers that are there waiting for service.Robert M.
El cliente no dejó un comentario.KALEIA P.
The manager, Jordan Derricotte, went above and beyond to be helpful and accommodating throughout the check-out and check-in process. Great guy and very easy to work with who made the experience a lot better than it otherwise may have been :) Thank you, Jordan!Bidyut M.
Truck's fuel was below 1/4 when I received the keys.Kevin F.
El cliente no dejó un comentario.Stephen P.
Best customer serviceZOE O.
I rented the trailer for one day and then I was charged for a second day even though I had returned it on time from my original contract. In addition, the equipment was in poor condition, dirty and in dented everywhere. The first trailer I was offered looked like someone had used it as a cement mixer. The second one was not much better but I took it. The customer service person was friendly but extremely slow, so much so that I was very late getting to my appointment.Michael K.
El cliente no dejó un comentario.KALEIA P.
El cliente no dejó un comentario.Thaine C.
I only rented the truck for 1 day, however I was billed for 2 days, which made my account go into the negative, I rented it on Monday April 11th and returned it April 12, but it say returned on April 13th which is clearly wrong, if you look at my agreement which I signed at the time of pick up you will see my signature, if you look at the one that was emailed to me on April 13th, there is no signature so why did I get billed for 2 days????Kialenah S.
Great (GREAT$ staff!!Stuart C.
No comments so far service was excellentJerome C.
El cliente no dejó un comentario.Jonathan M.
El cliente no dejó un comentario.Paul G.
El cliente no dejó un comentario.Latora S.
El cliente no dejó un comentario.Tamera K.
The crew at 6141 Lancaster are (AAA). From the Boss Jordan down the line they all are polite, professional, , Early Morning when I'm in a hurry Ms. Cathy takes care of me, I feel like Norm, from Cheers they all know my Name Would I recommend to a friend, I already have several timesCALVIN P.
Great experienceSulaiman K. | Overall Experience
The guy was so helpful and great with communicationMarian C. | First Impressions
Jordan was a great help!joshua j. | Overall Experience
El cliente no dejó un comentario.Zoya H. | First Impressions
El cliente no dejó un comentario.Imran A. | Overall Experience
Yes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank youDEBRA L. | First Impressions
Staff was great and courteous.Russell C. | Overall Experience
El cliente no dejó un comentario.Vivian c. | Overall Experience
Great experienceJAMAL B. | First Impressions
Too expensive... I'm thankful for the great staff though.AIYANA SHARAI W. | Overall Experience
All the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.Elizabeth G. | Overall Experience
El cliente no dejó un comentario.CLAUDE S. | First Impressions
The staff is phenomenal. The managers are so helpful!Precious S. | Overall Experience
Unfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonusDionne E. | First Impressions
El cliente no dejó un comentario.CHRIS R. | Overall Experience
El cliente no dejó un comentario.DOROTHY Y. | Overall Experience
Great storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!Tania R. | First Impressions
My experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.Theodore J. | Overall Experience
Very helpful and professional. There customer service was outstanding.WINDRA W. | First Impressions
You made it easy and affordable. Thank youJAY P. | Overall Experience
Everything goodTheodore J. | First Impressions
El cliente no dejó un comentario.Mary W. | First Impressions
The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the MiceElisha J. | Overall Experience
El cliente no dejó un comentario.RODNEY O. | First Impressions
El cliente no dejó un comentario.James C. | Overall Experience
The staff was most helpful. Frank was especially helpful to me.MARY S. | Overall Experience
Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.zSaahraaki Z. | First Impressions
The staff was helpful and friendly. Frank was fantastic and very accommodating.darlene t. | Overall Experience
NO COMMENTRegan A. | First Impressions
I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn't deserve it. I drove and moved from New York to Philly and didn't have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren't so understanding and he deals with this daily. I don't know how far this review will go but I just felt the need to say something about Frank! Give him a raise!Stefanee M. | Overall Experience
THE EXPERIENCE WAS EXCELLENT U-HAUL.Robert B. | Overall Experience
El cliente no dejó un comentario.sheila N. | Overall Experience
El cliente no dejó un comentario.Theodore E. | Overall Experience
I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.Daryl W. | Overall Experience
El cliente no dejó un comentario.Daryl W. | First Impressions
Frank at the store at 61st and Lancaster in Philadelphia was super to work with.ALAN O. | First Impressions
The manager there is the bestCarla W. | Overall Experience
So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. SHARON B. | First Impressions
Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing peopleKenneth L. | First Impressions
When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I'm getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.monica d. | Overall Experience
El cliente no dejó un comentario.sheila N. | First Impressions
El cliente no dejó un comentario.Lorenzo M. | First Impressions
I had an excellent experience at the facility and would use again.Matthew B. | Overall Experience
The general manager is the bestCarla W. | First Impressions
Prompt serviceJahleem F. | First Impressions
Great jobAyenda L. | Overall Experience
The staff was very friendly and helpful, it served my purposewilliam b. | Overall Experience
Thanks you allAngela R. | Overall Experience
The staff was not friendly at all and helpful at allmishca t. | Overall Experience
the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucksCaroline R. | Overall Experience
Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.troy b. | Overall Experience
- Not forthcoming with information - Take-it-or-leave-it attitude - Corporate Customer Service, just as bad,Incompetent ******* Very Poor Human SkillsRobert N. | Overall Experience
customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.windra W. | First Impressions
The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professionalchristine w. | First Impressions
I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.Lonzie s. | Overall Experience
The manager that helped was great an she needs a raiseRenault S. | Overall Experience
This is a convenient location with personable, knowledgeable staff.Tanya J. | Overall Experience
Great customer service & sales associate answered all my questions and concerns.TAMARA E. | Reservación
Gracias.Charles P. | Overall Experience
Excellent ProfessionalismEarl W. | Reservación
Very professional, very friendly atmosphere. Thank you!!Carolyne T. | Overall Experience
The workers was very helpful and polite, that's why I always go there.MARCITA S. | Overall Experience
Staff was very helpful and excellentTodd C. | Overall Experience
I would not go anywhere else for my storage needsArlene V. | Overall Experience
I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!KIM W. | Overall Experience
The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible serviceEric B. | Overall Experience
When i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn't have droppingAlicia G. | Overall Experience
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