Customer Reviews for U-Haul Moving & Storage of Ottawa

14,358 comentarios

383 Coventry Rd   Ottawa, ON K1K2C5
(Across from Best Buy)

(613) 741-7220

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(613) 741-7220

383 Coventry Rd
Ottawa, ON K1K2C5
(Across from Best Buy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Anselme N. 
Clasificación:
4.0

Ensure vehicle has proper oil levels prior to renting out to customers. Had to stop and purchase oil as oil indicator came on while out on the road.

Michael K. 
Clasificación:
1.0

I asked for a furniture dolly. When I got to the location, none were available. In addition, I was going to be charged with items I did not requested. And finally, the clerk was rude and kept answering the phone while serving me. Very disappointing experience this time around.

REMI C. 
Clasificación:
5.0

I had a very efficient experience today with well trained and knowledgeable staff that helped me get my rental and return it with no hassles or time wasting. These staff are great when there aren't 100 people in line as I have seen before.

Ben F. 
Clasificación:
3.0

No equipment was left in the truck for us. Final charge is always double to what is expected even if we did not do extra km

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERREA B. 
Clasificación:
4.0

My complaint is for U HAUL Android application. You recommend to return using this app. But it does not work in Samsung. App asks to save photos. I've made 10-20 photos, but none of them were approved. Finally, I returned through the site, not the app with no problems. I've wasted 40 minutes and soaked under the heavy rain afterwards. If the app worked, I would not get under the rain. If you suggest to use Android app, make sure it works!

Vitalii S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
1.0

There was only one person working the customer service area, and the line up went to the door, and steadily grew. The bins I picked up for my move were NOT clean. Still had some debris in them. I tried calling first thing I the morning because I had a couple of questions. When I was there in the afternoon, the phone kept ringing, but was ignored by the person working.

ANDREWYAO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

robin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claude G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique M. 
Clasificación:
5.0

This was my third interaction with Ben Howell and his people and they were, once again, quick, capable and friendly. I will recommend this location without hesitation.

ROBERT C. 
Clasificación:
3.0

Whe I changed from a panel van to a 10' truck the cost difference was not explained. They did explain the $19 to $39 change but not the mileage change which was hundreds of dollars. It was a shock I only understood at time of pick up.

Glenn E. 
Clasificación:
4.0

First impression at the service counter was concerning as the early morning service manager was unfriendly and seemed uninterested but the rest of the yard staff were on top and helpful. To me first impressions are key to a reputable company. I will definitely return for future business

Jacques T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
3.0

Good but still waiting for receipt

Glenn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
2.0

The customer experience needs some work. Some client-facing employees are friendly and others are strange / passive-aggressive.

Erik K. 
Clasificación:
2.0

Long lines, very cdd staff who are not very helpful. I felt like asking a question was imposing on them…

May F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
4.0

The app froze during check in, and as a result I felt like I was overcharged for gas upon returning it. Otherwise the experience was very good

Matthew K. 
Clasificación:
2.0

I booked a uhaul at the Breezehill location, and received an email confirming as such, as well as a statement that I should expect a phone call the Wednesday before my reservation to confirm it. Flash forward to the day of my reservation, the pick up location has changed to Coventry, and I never received a confirmation phone call so I had no warning of this change. When I arrived at Coventry, the check in app wasn't working, so I had to wait in a line for 20 mins to get the truck. There were three people up front, two of which were men who were not friendly and were kind of patronizing to most customers. When I got back to Coventry to drop off the truck, we were about to check out in the app, but someone was already checking us out. I confirmed with him that receipt via email was good for me. I still haven't received my receipt, and there's an extra $37 charge, and I am only aware an extra $12 for gas (the truck was a tick below full). Overall, super unimpressed with the lack of efficiency of uhaul in general.

CHRISTOPHERNEILW T. 
Clasificación:
5.0

Excellent service.

John M. 
Clasificación:
4.0

I know your lot is needed for all your equipment but parking on the lot would be ideal.

Bruce R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre C. 
Clasificación:
5.0

Great job, friendly service..

CRAIGJ O. 
Clasificación:
1.0

I did not receive the final bill After returning the vehicular

sarah K. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYLVAIN W. 
Clasificación:
3.0

Need more staff on the evening shift. It took an hour to pick up a trailer I had already booked and done the paperwork for online

lawrence M. 
Clasificación:
1.0

Terrible office and access hours, could not move in the first day I arrived because they close at 7pm not allowing anyone who works a job to get there in time. I arrived at 630pm and was told there was not enough time to unload before closing, so I had to put an additional 30Km on the rental truck to come back the following day. When I did check in on the 2nd attempt I was forced to buy a lock from U-Haul any way to get more money I guess,

Eric H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
2.0

The trailer hitch mechanism(hook up) was not explained to me how it was connected, or more importantly, how I disconnect it. I tried to drop it off after closing, but could not disconnect it. I did not know there was a release button to allow turning of the knob to release the ball nor did I know how to disconnect the chains. So after trips to and from Uhaul to home and back to Uhaul to try and figure out how to unhitch, I spent close to two hours trying to figure out what to do. I could not park in my apartment building with the trailer as I had a single car spot. I thought of parking the car with the trailer attached overnight in a pay parking lot. Finally I figured out the hitch connection method and was freed from the trailer. All because no one took the time to show me how it works.

DONALDW F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVIDMICHAEL L. 
Clasificación:
2.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
1.0

Actually listen to the customer.

Mumtahin F. 
Clasificación:
3.0

El cliente no dejó un comentario.

R-Bruce C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh K. 
Clasificación:
3.0

The staff were friendly and mostly efficient. The first trailer had faulty wiring. We switched and the trailer we ended with was old, noisy, the door was finicky (even the staff had trouble closing it) and the brake systerm badly needed maintenance. Took 25 minutes for what could/should have taken 5 or 10. Drop off was quick and easy and the staff was very nice.

Francois O. 
Clasificación:
5.0

Super organized and efficient. Really easy to check in and out. The only suggestion is not about this site, but the overall website - hard to find available vehicles without going to each one individually.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin I. 
Clasificación:
4.0

I rented a 5x8 trailer. It was very dirty inside and out. The suspension system was not working and the trailer was noisy and the trailer jumped and jerked a lot. This was bad for my content and also my own vehicle. I actually brought back the trailer and explaiend my concerns to the yard employee who dismissed my concerns and said the trailer wa fine and had been inspected by a mechanic. I was frustarted by his approach and ended up taking the tariler as I had no other choice. The operation was fine otherwise, just really badly maintained equipment. I will go elsewhere next time.

Bjarki H. 
Clasificación:
5.0

The fellows checking the vehicle were outstanding! They knew their jobs and did their jobs with efficiency and with positive attitudes.

Anthony S. 
Clasificación:
5.0

You guys are fantastic!! Thank you:)

KRZYSZTOFJOZEF S. 
Clasificación:
4.0

Long wait for service.

PETER O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

It was great thanks.

Larry T. 
Clasificación:
4.0

In these covid times the in and out path for customers should be marked better. The pick up and drop off app did not work so I had to return the next morning to confirm the drop off had been processed without extra charges. The drop off procedure was supposed to result in a receipt being sent but it did not so I had to call and wait on hold for a long time to get someone to email me the drop off receipt. All in all. This is not my first time using U-Haul at Coventry. The equipment is always excellent. The process needs improvement so I've overheard the staff taking unnecessary flak more than once, which shows in how they approach clients. As for U-Haul itself. The technology is not great and the pricing printed on the trucks is very misleading which leads to a lot of huffing and puffing by clients when they get to the rental location so that is bad business from my perspective.

Darwin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAINA P. 
Clasificación:
5.0

always excellent experience here, my favorite and only location, regardless where I live.

TARAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KACEY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
4.0

pick up takes too long drop off is great

Paul C. 
Clasificación:
4.0

Additional front desk staff to alleviate line ups.

Christopher G. 
Clasificación:
3.0

The pick-up was a bit long; from the check-in to finally leaving with the rental took over 45 mins. Other than that, keep up the good work.

Jacques C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
4.0

More staff available first thing in morning.

JOHNM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cody A. 
Clasificación:
5.0

More transparency in pricing but besides that excellent

MATTHEW G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rowyn A. 
Clasificación:
4.0

They are very busy and the site was congested but the agent who checked us in was fantastic

Claudette C. 
Clasificación:
3.0

Easy to find but very busy

Martin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Warren M. 
Clasificación:
1.0

I was given incorrect information about pick up/drop off times and charges for trailer rental and fees. Charged an extra day because of an extra hour I didn't need to take. Customers can't call a specific location, and I've been left of hold for over half an hour multiple times. U haul has the worst telephone system of any major company I've ever used. I would not recommend uhaul to anyone

John-Anthony B. 
Clasificación:
5.0

Great service in Ottawa

MARKA L. 
Clasificación:
5.0

Everything is perfect ,but you should give promotions to customers that rent frequently

Abdel A. 
Clasificación:
4.0

front desk to check in was slow - focals needed to answer calls & check people in & sell items

ERIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karla Michelle P F. 
Clasificación:
3.0

Although the line-up in the morning was really long ( I don't think you had enough people on the desk to handle the traffic), waiting 20+ minutes to pick-up a trailer was way-way-way to long. Really need to work on that part. Oh ya, CSR's, it doesn't hurt to say good morning, how may I help you and thank you for your patience. Nobody has any manners any more. Ughhhhh!

Harry L. 
Clasificación:
1.0

You need to correct the way you take online reservations. I chose a pick-up location in Kanata, close to where I was storing my belongings and NO ONE bothered reaching out to me to tell me that it was impossible to book there because they weren't going to have the 15-foot truck I needed. I took it up on myself to call that location a day before pick-up, just to check and make sure they had my reservation and that my truck would be ready. The woman who answered said she never had that truck and that I'd have to go 40 minutes East to Coventry Road to pick up the truck and auto-transport. When I arrived at Coventry Road, THEY ALSO DID NOT HAVE A TRUCK AVAILABLE!!!!!!! They tried to force us into a 26-foot truck until my husband loudly complained and finally they "found" a truck for us. Then the auto-transport wouldn't fit on the truck, so we had to drive ANOTHER 30 minutes east to pick up the autotransport. What should have taken 30 minutes total took us an entire day. THEN I was told that I would get 60 kms free because of them making us drive all over Ottawa and not having the appropriate vehicles ready for us and yet when I dropped off the truck in State College, I was charged an additional $45 in overage for extra kms!!!! I strongly feel I should be refunded some of my payment, which was over $550. This is not a good way for you to keep customers.

Katherine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fiona B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajesh Kumar G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keasa D. 
Clasificación:
4.0

Staff were knowledgeable and helpful and processed my rental quickly. Very pleased with the experience.

Mark M. 
Clasificación:
5.0

Excellent service during pickup and drop off. Vehicle was great.

Hafeez J. 
Clasificación:
2.0

Long waiting times to get serviced. Need more service counters.

MUTHU M. 
Clasificación:
2.0

Staff were not the friendliest. Nowhere in the email communication with U-Haul does it say that you must arrive exactly when you indicate online when booking your reservation. I was 45 minutes later than my booking time and the staff were very rude and said they were about to cancel my reservation. Rental car companies do not do this - if you have a vehicle and have confirmed online & by phone, they should hold it for you. OR indicate clearly that the rental will be cancelled after a set period of time. My rental went smoothly after this, but this location did not have the specific vehicles rented by several other customers ahead of me in line. These customers had to drive to other locations (some quite far away) or walked out without their rental. With all of the algorithms and technologies available, U-Haul should be able to ensure that the vehicles people reserve ahead of time are available, that their communication about expectations re: timing, licenses etc is clear, and that their staff are at least neutral to the customers.

Emma B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olusola W. 
Clasificación:
3.0

Be faster to serve the clients it takes for ever to get service

Georges W. 
Clasificación:
2.0

No on site parking. You expect me walk a few blocks to park my car or risk it getting towed at the Canadian tire across the street. No pickup or shuttle to you car. The entire mark any existing damage with a sticker is bogus. I had to get someone to com see unmarked damage and put sticker on it. So th van was NOT ready for me. Lady behind the cash was grumpy.

JAMESE K. 
Clasificación:
3.0

Service inside was long, only the general manager was working. He seemed bored and not too happy. Next time I'll try another location. The employee in the yard offered an excellent service.

Patrick D. 
Clasificación:
1.0

The Manager was micro managing everyone on staff while trying to serve me. There was an issue with another customer where it appeared they had given their truck to someone else. It was confusing since the GM was speaking to everyone but who he was serving (me) and it took about an hour for pick up. I gave him my mother's phone number since he requested the # of someone who wasn't there and watched him type it into the computer incorrectly. I tried to correct him and he ignored me. I asked to have another driver added. Gave him the licence and he held it upsidedown staring at his cellphone and gave the licence back without inputting anything into the system. It seemed super unprofessional. I felt bad for the other 20-30 people lined up out the door.

Angela T. 
Clasificación:
3.0

Location, and staff and experience were great. -1 since there was no forewarning (I Specifically looked if this was the case ahead of time) that I had to park my personal car a 2km walk away and that took 20 unplanned minutes from my 4 hour reservation. Please but a disclaimer in the conformation email. -1 since I attempted to use the mobile check in, and the web browser crashed about 18times before I gave up and saw the service desk.

BRAD G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

manish C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melvyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg A. 
Clasificación:
5.0

I am very happy with my entire rental experience from the U-Haul Car Carrier and all the staff members who assisted me. The General Manager at the Check-in desk, the great lot attendant who attached the trailer, and the equally excellent lot attendant who checked me back in well after the location and closed. All Excellent customer service. My only critique is that there needs to be more than one staff member at the check-in and retail desk. The wait was 30 minutes and a line up out the door. However the General Manager was at the desk and moved customers along quite quickly. This location could process so much more business with one more person at the desk.

Robert L. 
Clasificación:
3.0

I arrived 15 minutes early to pick up my trailer and they tried to charge me for 2 days because they started my booking 15 minutes early. I arrived at 6:45 for a reservation for 7:00, after I argued with the attendant, she changed my reservation start time for 6:30 so I wouldn't be charged for 2 days, Weird I had my trailer at 7:05, NOT GOOD SERVICE

Paul R. 
Clasificación:
3.0

We ended up paying more than the estimated total, despite the fact we drove the van 10km less than the estimated amount, filled up the tank just before returning the van, and had no damage on it. Even the guy we returned it to could not explain why the total was more than the estimated amount. Just a bit of a let down. Otherwise, the experience was very positive.

Aaron Noel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

M-Lucie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITHA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glen O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
4.0

It was much better Faster than before 👌it's improved

Hardeep B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary ann z.  |  Overall Experience 
Clasificación:
5.0

Pour moi tout était correct propre et bien entretenue et le personnel était vraiment sympa. je recommande vivement.

Astrid M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR P.  |  First Impressions 
Clasificación:
2.0

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn't going to happen. Was a terrible customer experience

Shawna P.  |  First Impressions 
Clasificación:
1.0

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of "customer service " I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Shawna P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bettina S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Joseph C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise L.  |  Overall Experience 
Clasificación:
1.0

Charges is too much and they are not considerate

Taiwo O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

petra c.  |  First Impressions 
Clasificación:
5.0

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Duaa A.  |  Overall Experience 
Clasificación:
5.0

Excellent job!

CLARENCE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Darren D.  |  First Impressions 
Clasificación:
1.0

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Jennifer W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

rebeca r.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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