Truck was not available at the place we were told so had to drive to another U haul. So that was not as convenient. Then we were not told that we had to pay for miles when we rented it.janet m. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Osgood
Fargo, ND 58104
(Intersection of Veterans BLVD & 52nd Ave South)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Reserved a storage unit online and was charges for the lock during this time. Only to find out someone else reserved the unit just ahead of me leaving me with a trailer rental but no storage. Then I had to argue with the girl about getting my refund on the lock. BTW Harbour Freight sells the same lock for almost half the priceCINDY S.
El cliente no dejó un comentario.DOUGLAS T.
El cliente no dejó un comentario.Reese O.
El cliente no dejó un comentario.PHILLIP N.
My customer service representative was excellent and was an asset to U-haulPATRICK K.
El cliente no dejó un comentario.RODNEY R. | Overall Experience
I really appreciated how quickly I was able to get everything set up and the person who helped me was very relaxed which helped me relax as well.janell s. | First Impressions
Bret and Jake are awesome workers! Was happy to see them whenever I went in!!Christen C. | Overall Experience
All was really good but the price just got to feel like too much for a 10x10 spaceJames M. | Overall Experience
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Michaela G.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Dean B.
Nothing. Excellent service here. I legitimately will use Uhaul again if able at the Osgood location.Lawrence M.
Keep doing what you are doing. Friendly and very capable.JOHN M.
El cliente no dejó un comentario.Marvin C.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.Jeffery M.
The trailer was filthyBryan C.
El cliente no dejó un comentario.CURTIS T.
Quick and easy!Paul S.
Clean with great experience.STANLEY MICHELE L. | Overall Experience
Everyone at this location is great. Especially Jake who was so friendly and kept me entertained while they brought me my van. Outstanding service, people like Jake will ensure that I always visit this location for anything I need.BEN D.
El cliente no dejó un comentario.ERIC L.
El cliente no dejó un comentario.Jamey R. | Overall Experience
El cliente no dejó un comentario.Robert S. | Overall Experience
Very nice experience. Building is very well done.Joe S. | Overall Experience
El cliente no dejó un comentario.JOHN W.
All good and very accommodating.Roland g. | Overall Experience
Tire in one side of trailer was near end life.SCOTT E.
Clean & well litLINDA Z. | Overall Experience
El cliente no dejó un comentario.Donita B.
Very good experience just noticed alot of spiders! Will be back in the future!Blaine F. | Overall Experience
El cliente no dejó un comentario.FRANCIS B.
El cliente no dejó un comentario.KODY C. | Overall Experience
I have asked since early June to have 2 vehicles spaces checked on in the back area since it is extremely hard to park in our spot due to vehicles sticking WAY beyond their spot and over the lines into our spot. Each time, the staff just says that they can't reach the customer. Well, if the customer is not following the rules that UHaul posts, then have them towed in order to meet your own rules and expectations. Sounds like no one wants to take action, just take the money and move on. This location is very convenient for us but the frustrations out weigh that.Christine A. | Overall Experience
El cliente no dejó un comentario.Kelly B.
A young woman with the last name of Urbach helped us one day and another gentleman with long brown hair and a gentle vibe helped up the next. They truly made a difference in our day! Over the last month, we have used your trucks on 3 separate occasions and always used the app to check in and check out. This time, the app screwed up and we had to go inside. â€¦ we will be using this location and going inside from now on. Those two deserve a raise. Their welcoming energy and friendly demeanor were truly the highlight in our annoying day of moving! Thank you to you two!!TERESA P.
El cliente no dejó un comentario.Karissa W.
El cliente no dejó un comentario.MICHAEL J.
El cliente no dejó un comentario.chelsey n. | Overall Experience
I was very impressed with the service provided. Excellent service!JEFFREY A.
Very friendlyLinda L. | Overall Experience
Bret Hansonh, the General Manager was great to work with at checkout. Also, the other staff who were present - and the attendant who helped with unhooking the trailer when I returned it -were all great to interact and work with. Keep up the great work guys! Great U-Haul experience. Paul Leier 8-26-2021PAUL L.
Using U Haul at times have been an issue. This U Haul was a very nice experience. The staff to the vehicle. GraciasDavid S.
Great place and staff.STANLEY MICHELE L. | First Impressions
It was amazing how easy it was to drop off my trailer. I pulled in under the tarp, got outside, and the gentleman helping me did everything by himself. He did it so fast and easy, that I was in and out in 3 min!! I thought it would take at least 15min.CHRISTOPHER G.
Always great serviceLinda O. | Online Move In
The outside storage area is not well organized, with parking spots overloaded, which made it hard to get my boat in and out of the place. I decided the hassle to maneuver is not worth it and found storage elsewhere.Gabriel K. | Overall Experience
El cliente no dejó un comentario.DARL M.
El cliente no dejó un comentario.Isaac F.
Thanks for all your help, very accommodating and safe and helpfulMichael B. | Overall Experience
El cliente no dejó un comentario.Jolly P.
I like the loading and unloading dock the best.Jamey R. | First Impressions
El cliente no dejó un comentario.MARK G.
El cliente no dejó un comentario.PHADENDRA G.
El cliente no dejó un comentario.AMELIA W.
Very nice facility. Easy access to storage unit.Joe S. | First Impressions
The staff was very friendly and helpful. We were able to get a storage unit rented in a short period of time and moving in was very easy at this facilitygeorge t. | First Impressions
El cliente no dejó un comentario.Brandon M.
Passenger door lock was inoperable, which allowed someone to steal items out of the van. U-haul Representative was very rude.JUSTIN D.
El cliente no dejó un comentario.MARK K.
El cliente no dejó un comentario.CYNTHIA A.
Keep the gas tanks full upon rental.ANGELA S.
El cliente no dejó un comentario.Amanda M.
I arrived 2 minutes before closing time and a staff member still helped. I wasn't aware of the closing time so I expected to unhook the trailer myself but the staff member was extremely kind and made my day after a 26 hr drive.Simon F.
Very pleasedLinda L. | First Impressions
It was ok just perfect for what I needed it forBryan B. | Overall Experience
El cliente no dejó un comentario.BRENT S.
El cliente no dejó un comentario.TONYA H.
Two biggest complaints 1. The price was raised arbitrarily 2. The unit was extremely dustydavid h. | Overall Experience
I use Uhaul at least 25 times a year and Bret and his team are the best of the best!Glenn H.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.CHARLES N.
El cliente no dejó un comentario.James N.
El cliente no dejó un comentario.RENAE S. | First Impressions
We had a reservation scheduled for 5:00 pm pick-up and when we showed up they told us that someone (manager Shawn) had changed our reservation to 5:30 pm. We were never notified of the change and had help lined up. There was no apology, actually they said we are trying to accommodate everyone, but my needs and expectations were never considered or communicated to me. We had the reservation for over 1 month so if there was a change required there was ample time to communicate. The staff did not offer any solutions (other vehicles, etc.). We did not feel like a valued customer.BRETT O.
El cliente no dejó un comentario.AUSTIN B.
Truck was fine but tow dolly (from the 13th Ave location) almost lost a wheel on the interstate near Dickenson, ND. After waiting for hours on the road, replacement TD had rotten wiring, no lights, so we lost an entire day and part of the next getting it fixed in Montana.SHAPLEIGH EARL H.
El cliente no dejó un comentario.Stephanie P.
El cliente no dejó un comentario.david t. | Overall Experience
Great staff to work with on my recent rentalsPhillip G.
El cliente no dejó un comentario.MONTGOMERY I.
Bret is super nice & definitely goes above and beyond to help, explain & answer any & all questions all the while making the process very laid back and hospitable!Stacie F. | First Impressions
Bret was great to work with and the rest of the staff was always helpful.PATRICK G. | Overall Experience
El cliente no dejó un comentario.Theresa M. | First Impressions
Uhaul was fine, The Uhaul movers Leo Dempsey came to our house and criticized us for having cat hair in the couch and said it was disgusting. He stayed on his phone, was lazy and complained and wanted us to rent another uhaul for the next day at around 12:30 pm he just started with his 3 guys at 8:20, his 4th guy left early in the afternoon and he wanted to charge us for 12 hours and 4 guys. They took long breaks and an hour and a half lunch that they wanted to be paid 200.00 per hour for 11 They wanted to put all the boxes in garage. My wife was there for most of this and the one guy said he was going to sue her and said his back was hurting. The guy that left early kept asking my wife to give her my daughters guitar amplifier. I was there for some of it and I have to say that it was a very bad experience. $1800.00 for the day. I probably won't use Uhaul movers ever again. My wife wanted to add that they complained about having to go up and down stairs.Jeff L. | First Impressions
No one said anything about a cleaning fee for the unit. Which is surprising because the dirt that was in the back of the truck was there when I got it. I was surprised that I was charged an extra $125 and they didn't say anything about it and just emailed me my invoice. Kind of disappointed for this time I rented from uhaulShelby S.
Your road side policy really sucks especially when you are given a in-town truck on a 200 mile trip. Your vehicles should at least be inspected after each use. Why you wouldn't is beyond my comprehension. And you employees shouldn't make a habit of lying to the customers. Most of us are not STUPID!AISLINN M.
El cliente no dejó un comentario.SHARMAE V.
Actually have the equipment rented in the trailer. Other than that pretty great experience and friendly staff!KASHA B.
El cliente no dejó un comentario.Taylor N.
We have used a lot of storage units over the years and this one is hands down the best! We have recommended to friends and family who have also used it. They are helpful, the storage facility is always clean and we don't worry about break ins as it is very secure. The carts they supply are an extra bonus and so helpful in transporting your items to the units.Candy R. | Overall Experience
El cliente no dejó un comentario.KEVIN B.
El cliente no dejó un comentario.Dwight Carmen O. | Overall Experience
Answer the phone when I call a number you asked me to call. Dump the eternal wait phone tree and hire more staff!!!!ROBERT W.
El cliente no dejó un comentario.Sylvester P.
El cliente no dejó un comentario.Ann K.
Great customer service inside your store. Smooth and easy transaction!JONI J.
Overall, a good experience. But at time of my pickup, the windshield was *DISGUSTING* - splattered with bugs, maybe bird feces, whatever!! Is it really too much to ask that the windshield be at least moderately clean? I returned my truck to the Mankato location with a MUCH cleaner windshield than I had upon pickup.FREDERICK S.
Could stay open longertodd n. | Overall Experience
We were told to leave 1/4 tank of gas which we did and. We got charged for it being below 1/4. The office staff said we didn't need to go through the online check out process as they would take care of it. Disappointed in that transaction.Anita A.
El cliente no dejó un comentario.Aaron T. | Online Move In
El cliente no dejó un comentario.Sharon C.
El cliente no dejó un comentario.Kalyn V. | Overall Experience
El cliente no dejó un comentario.TODD M.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.MONTY S.
El cliente no dejó un comentario.Paul A.
The particular cargo van I used had one problem: the passenger door did not respond to locking or unlocking using the key fob. It did respond to the lock/unlock controls on the driver door.PAUL H.
Everything was greatDANNY U.
Customer service tried charging us again saying in their system it was not paid for yet.EUGENE S.
El cliente no dejó un comentario.Tom D.
El cliente no dejó un comentario.JUDY H.
El cliente no dejó un comentario.RANDY B.
El cliente no dejó un comentario.DAVID E.
Nothing, quick and easy.DANIEL H.
El cliente no dejó un comentario.JACLYN E.
A good place to rent.. Very understanding and helping ppeople.LEE T. | First Impressions
Great staff and customer service. ThanksBrandon L. | Overall Experience
We were with this u-Haul for 4 months storing our entire house. At the end, Brett and team were super understanding and helpful. I definitely recommend them and this location is also so convenient!BETH R. | Overall Experience
All is good at this location, no comment.SAMUEL B.
El cliente no dejó un comentario.Doug S.
Bret was awesome and available. He also replied back very quickly to emails. Thank you!!Harold L. | Overall Experience
El cliente no dejó un comentario.Cary H.
El cliente no dejó un comentario.Kory n. | Overall Experience
El cliente no dejó un comentario.BLAINE F.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Dustin H.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Mickey H. | Online Move In
El cliente no dejó un comentario.CARY H.
My reservation was for 48 hours. Not even 24 hours later I am getting phone calls from a rude worker to 'return our truck asap'.JORDAN M.
El cliente no dejó un comentario.JOEL G.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.KELLY R.
El cliente no dejó un comentario.Bradley L.
Nothing keep doing what you are doing.John C.
El cliente no dejó un comentario.NINA D.
nothing! Easy and quick to return unit.LARRY S.
El cliente no dejó un comentario.Joan F. | Overall Experience
El cliente no dejó un comentario.Craig L. | First Impressions
El cliente no dejó un comentario.Holly C. | First Impressions
First they didn't have the truck I have reservation for then they charge me for extra gas saying I didn't return the truck with same amount of the gas . When I go to store directly to ask for extra charge stuff and the manager was rude .Store at Fargo North DakotaARDIN I. | Overall Experience
El cliente no dejó un comentario.amanda b. | Overall Experience
El cliente no dejó un comentario.Saraya D. | First Impressions
The staff was very friendly and very helpful, I would recommend this place to anyone!Amanda C. | Overall Experience
The people here was very kind and helpful would totally recommend to all.cassie j. | Overall Experience
El cliente no dejó un comentario.Mariyah E. | Overall Experience
El cliente no dejó un comentario.SCOTT T. | First Impressions
El cliente no dejó un comentario.KYLE N. | Overall Experience
El cliente no dejó un comentario.Christy I. | First Impressions
El cliente no dejó un comentario.Melvin E. | Overall Experience
Professional, friendly, and knowledgeable staffSanku M. | Online Move In
El cliente no dejó un comentario.alex e. | Overall Experience
The person at the front desk was named Brett. He did an absolutely fantastic job. Explain things when I didn't understand something. He was a class act and very knowledgeable.Mark J. | First Impressions
Very friendly and helpful. The manager was excellent! I would highly recommend.Lawrence H. | First Impressions
Have rented the unit for 11 years & have never had any problems. We would rent there again if we need to!JONATHAN A. | Overall Experience
El cliente no dejó un comentario.Jacob M. | Overall Experience
El cliente no dejó un comentario.LEXSTAR C. | Overall Experience
Should get money back when leave unit earlykim b. | Overall Experience
Overall, great place to rent your storage unit from.Kristina J. | Overall Experience
This UHaul is so we'll managed by Brett Hanson. Brett is always calm, cool collected and kind. Very knowledgeable and helpful. I have had my storage things here for a long time and can totally recommend this facility for storage and renting a truck, trailer or who knows what??? Thank you Brett and staff!Marie L. | Overall Experience
The lady helping us was very friendly, but was unable to answer 90% of our questions. She kept saying "I don't know, this is all very confusing" - even when simply asking about the sizes of units available. We were never explained how anything worked - luckily we rented a unit here 3 years ago. Never took a new credit card or asked for updated information. Very nice, just needs more training.Briana L. | First Impressions
El cliente no dejó un comentario.michael s. | Overall Experience
El cliente no dejó un comentario.casey r. | Overall Experience
Bret and his staff made me feel like family. We have been renting storage units for almost three years. The facility is well laid out, easy to access, spotless, and secure. I don't think you could find a better facility.Denis M. | Overall Experience
I've used this location two other times and have been so happy. This time, the customer service on the phone I received to get everything set up was great. When I got into my unit, there was insulation hanging from the ceiling and when I called to share that, it seemed like it was no big deal and that I shouldn't care. Well I cared because the insulation is there for a reason and with how much this unit was, it should be in place where its supposed to be. Then, when the maintenance person came to fix that insulation, on a very muddy wet day, they drove their truck in our unit and left a heaping mess of mud and water in our unit. Not sure if people realize what goes into these units but its NOT stuff you want getting muddy or wet. I called to ask if someone could clean that up and out and I never got a call back after being told they would have the maintenance person meet me to clean it up. We will not use this location again in the future and I wouldn't recommend it. Also, my move in date on this form is wrong. It was 3/1, not 2/22.BETH R. | First Impressions
The entire experience was fantastic. The young man working the store that day noticed that I had a split unit, but was aware of a single unit that just came available and offered it to me. He also demonstrated how and where to key in the code and was overall very helpful. Great service and experience.Logan E. | Online Move In
El cliente no dejó un comentario.Britnee W. | First Impressions
Would definitely recommend this location. Very clean and great staff !! Thank you for the great job! Thank you Bret.eileen P. | Overall Experience
El cliente no dejó un comentario.Ryan B. | Online Move In
El cliente no dejó un comentario.ashley e. | First Impressions
El cliente no dejó un comentario.andrea e. | First Impressions
Great manager (Brett) & all the staff who were friendly, helpful & professional. This is the way things should be run.Randy R. | Overall Experience
The management and staff at the Veteran's Blvd & 52nd Ave. location were fantastic to work with throughout the entire time of the time-frame that we rented a storage area and a U-box. I would recommend them to anyone needing storage services.Jay A. | Overall Experience
El cliente no dejó un comentario.Mackenzie m. | Overall Experience
Very clean facility Easy check out process Friendly StaffBeth B. | Overall Experience
El cliente no dejó un comentario.ROBERT D. | Overall Experience
They run an excellent facility.Anthony B. | Overall Experience
Great service!Peter B. | First Impressions
El cliente no dejó un comentario.JASON S. | First Impressions
El cliente no dejó un comentario.Harry S. | Overall Experience
Nice units.danial m. | Overall Experience
El cliente no dejó un comentario.Sheila F. | Overall Experience
El cliente no dejó un comentario.Gregory O. | First Impressions
Excellent customer service and staff is very helpful. Would only suggest more staff to be available.jason w. | First Impressions
El cliente no dejó un comentario.Marc G. | First Impressions
Bret Hanson, the manager for this location, is very oriented on customer satisfaction. The vibe in the facility is friendly and cheerful which is complemented by the large amount of natural light in the office area. Some storage facilities are just bleak. This one is the opposite. Quite pleasant. Irrespective of Bret's management, this new facility is quite user friendly with only a single issue identified. The only changes I would recommend are adding a canopy over the loading dock area, and re-configuring the loading dock entrance to include a second set of automatic doors. This arrangement is present at many newer grocery stores and it minimizes the dust that gets into the building and has a.great impact on minimizing heated air in the winter and conditioned air in the summer. The day I moved into the facility was absurdly windy (as Fargo sometimes is) and the single automatic door at the end of the afternoon was rendered inoperable by a fierce wind from the south that blew directly on the south facing doors.Jerrold J. | First Impressions
El cliente no dejó un comentario.McKenzie K. | First Impressions
El cliente no dejó un comentario.BRET H. | First Impressions
El cliente no dejó un comentario.todd f. | First Impressions
El cliente no dejó un comentario.trent s. | First Impressions
I had an outside storage spot reserved for 2 weeks for a camper. There is a bus parked in the spot next to it and the bus is angled so it blocked almost half of the spot. I went to the desk inside and the worker cancelled that spot and moved me to a different spot. However, when we went to park our camper the remote would not open the gate. I went inside and there was nothing in the system for me. When the worker cancelled our first spot he must not have reserved the other spot. Luckily the new spot was still available, had it not been I am not sure what we would have done with our camper.Ryan S. | First Impressions
El cliente no dejó un comentario.MARK H. | First Impressions
El cliente no dejó un comentario.Becky R. | First Impressions
You could not find a more dedicated team!Roger T. | First Impressions
On Sunday I had to unload part of the 10 foot truck I rented. It took until after 5 pm closing time and the small entry door. Locked before I could finish.Lanny E. | First Impressions
Everyone was so helpful and Friendly and The Building and lockers are so Clean and well maintained! Jake and Flugence are Great!Amanda M. | First Impressions
Staff was easy and great to work with.Scott W. | First Impressions
It was easy and fast to obtain a storage unit. The gentleman was wonderful to work with; and he was really busy.wendy d. | First Impressions
The employees were great! The process was very smooth.Lasana M. | First Impressions
Very fast and professional service. Easy and quick set up. Highly recommended.rusty e. | First Impressions
Brett was very friendly and helpful!KELSEY o. | First Impressions
Servicios adicionales en esta ubicación
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