Very prompt service - use the website to speed-up the process.
Daniel J.Customer Reviews for U-Haul Moving & Storage of Orleans
Testimonials From Recent Customers
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Using the app to pick up the van was very easy and convenient.
Phil B.This was the worst experience I have ever had with uhaul i would never recommend this company to anyone unless they love headaches would have rather paid thousands of dollars to a moving company instead. This was jus unbelievable and horrible but your quick to take your customers money.
andrea l. | Overall ExperienceThe employee who helped me was friendly, knowledgable and very helpful. I will be coming back to and recommending this location because of the service experience I had. ¡Gracias!
Vikki B.Communication with staff and resolve of issues with staff was very good, except for management (Paul Parker). Received email notifications, forced to come in in-person to resolve and never got any follow up by him. Don't know anything of him except for his name by title (pathetic leadership). However, first time dealing with latest management (Melanie) and resolved satisfactorily. Had it not been for her save, this would be the last time we use these services.
Michael M. | Overall ExperienceWell done, a great facility and friendly staff.
Jim B. | Overall ExperienceGreat service. clean equipements
PAUL B.You would have gotten a way better rating if your app recognise that I am already there but I ended up having to go inside to pick up my rental. And there was only one person working
DANIEL A.improve on line check in capacity all atempts to upload failed. Keep Melanie - she is great !
Susan G.I would be nice to book online and pick up the keys in a box. this sometimes happens but is not consistent.
ARIYAD R.One of your employees States that “ the people work her. did stupid things.†I think he was not professional.second. The girl in reception was very rude with me.
MOHAMMEDABDULL A.The best ever. Fast, Courteous and same for the return. Thanks U-Haul on Innes rd.
Germain L.Keep up the good work!
PIERRE J.Very happy experience. Have used Dymon in the past and found your facility and options more flexible.
Ted A. | Overall ExperienceI made sure to take the contactless pick up with my phone. on morning of pick up, the app didn't work at the step with the credit card. The guy on the lot told me my truck was not ready on time anyways AND that the credit card system was down. I had to go wait inside (took almost 1 hour to be served). In all o this, now one offered the 50$ dollars I was suppose to get if my rental was not ready upon arrival.
Mathieu L.Great service and we'll look forward to using your facilities in the future if the need arises. Gracias
SIMON L. | Overall ExperienceBad experience to uhaul I booked for 24hrs 3week before may moving day.When I came back they allow only 10 hrs. Its a hassle and I need to transfer to different places just to return the truck and I need to rent cargo van before is to small I need to rent another truck in barrhaven just to finish my transfer.I cannot reccomend your area.
FLORENCIO G.I would like an electronic copy of my final invoice. They said they would send it to me and I never received it
MSHANE H.Only thing I would say is to make sure the staff at the counter is wearing a mask. The person who handed me the key was unmasked
brandon K.On the day I was to pick up my rental trailer (Good Friday) the entire uHaul computer system was not functional. This appears to have been caused by a change in name of the company, or something similar. It took more than an hour to check in an depart with my trailer (a $15 rental). Due to the delay, I was late for work after returning the trailer less than 3 hours later. I would suggest that major changes to the computer network and software are NOT attempted the night before a long weekend.
Nicholas A.Nada
MARC B.My reservation was not available to me. I had to use a cargo van to do multiple trips costing me more gas money then the one trip in the truck I reserved I was given the $50 guarantee but I still felt like I paid to much. The people I dealt with were very polite, but I wish my reservation would have been there. Moving is already stressful and expensive, this made my day much more difficult. Not impressed.
AMANDA B.Thanks for having the supplies ready for me when I arrived for pickup!
Mark L.Staff is amazing!
Diane P. | Overall ExperienceTrailer had sustained an approximate 8†x 8†puncture on the front section of the trailer. The area was covered which adhesive but I had to add duct tape as it was raining. Not sure if this defective unit was purposely offered for my one way rental. Costumer service offered from attendant was gd however.
Richard Y.I am handicap and had made my reservation all online to make sure that I would not have to go in especially with the vivid! But to my surprise I had to spend 40 minutes waiting standing up because only one person to serve???? Then to top it all I had to start all over again having to touch everything!
RONALD C.No improvements needed. Truck, pickup/return process and staff were all top notch! Gracias.
PETERD J.It was excellent experience for me. Very good customer service and people were friendly.
Ali D.U haul should educate their staff to know how they should deal with customers. It is sad to see a corporation as u haul with these staff . No business ethics.
Roland K.The equipment was nearly new and in good condition; very happy. The new process for checking in was most unwelcome. Despite completing the check-in online before arriving, I was told there is a new process where I had to check-in again in-person. What's the point of on-line check-in, if I just have to do it in person again anyway? I was also told I had to complete a new process where the u-haul agent in the store must telephone a relative of mine to confirm my identity who is not travelling with me. Despite my photo ID, drivers licence, credit card, etc all being on-hand. Happily for me in this instance my wife was available by phone and able to confirm who I was. What if she hadn't answered? What if it was very early in the morning? This new process clearly hasn't been thought through and was definitely not appreciated. I've never heard of such a procedure before.
Harrison R.In a way, I felt like the truck used alot of gas unfairly. because at stop light or stop sign.. the RPM kept going to 4-5 which used a lot of gas. Honestly, I really felt like I got cheated it on, cause I had to put $29 gas in it for just over 55 Km.. Anyways, Hope this gets better for next customer. Thank you, Merci Michel
CLIFFORD M.Your service was excellent.
amadou N.Great customer service. Equipment clean and ready to go. Gracias
DAVID S.As always excelleny
MAREKB W.I have rented from your location a number of times. Everything is always very good. Perfect. Thank you.
MAREKB W.Staff could be a bit more friendly
TRINAELIZABETH B.The lady at the counter was super helpful and quick to finish setting us up for our truck. A gentleman outside noticed us looking for our truck and immediately directed us to the proper location. My experience at the physical branch was great...however my experience dealing with Uhual on the phone was absolutely awful.
GORDONRODI JAMES D.Great place and great location
LORIE D.The check in guy was very polite
ROBERTC L.Didn't appreciate not getting a refund on the excess gas that put in due to a sticky gas gauge
JACQUES L.excessive customer tracking!!!!!! the price is awesome BUT will not rent again! rude staff at multiple locations with take or leave it attitude ... COVID-19 cannot be an excuse i was made to feel like i was a villain before i even picked up the rental :( too much vigilance!!!!! maybe you have a small percentage of clients renting for nefarious activities but i cannot be guilty before pickup :) consider cutting back on being passive aggressive towards the customers walking into your business locations yes please, do post my comments for public viewing
NICHOLAS B.No comment, tout était bon , Bravo pour l équipe U-Haul .
THIERRY N.The booking process was a nightmare. My container was supposed to go to Ottawa Ont but was routed to Gatineau Quebec. I had to go to a u haul dealer here in Ottawa to have it changed to Ottawa No one seemed to know why it was routed to Quebec. I had my pick up date changed to Mar 15 th but when i arrived it still had the 16th on my order,
BRIANJOHN M.Great service! Thank you!
SIMON L.Specifically asked if the truck was cleaned due to Covid, and we were told that the trucks undergo a thorough cleaning and sanitization when they're returned. When we got the truck, it was incredibly dirty. Used Kleenex behind the seats, grit and grime throughout the cab, coffee spills all over the place, and the smell of cigarettes. I didn't bother going back in because I was in a hurry and I didn't want to go through a huge process of changing the truck. I used a brand new Costco sized container of Lysol wipes to get the truck to where it should've been when I took it. The wipes were yellow, and it took about half an hour to get it all done. When I picked up my car Hauler, I knew more about the trailer than the Uhaul representative. Don't get me wrong, she was polite and professional, she just seemed to lack a full understanding of how to hook up the truck. My biggest concern, however, was that she stood between the truck and trailer as I was backing up, and reached her hand out as far as she could so I could see it. I have a lot of experience with trailers, but someone who's never done it before could easily put her in a precarious situation. Safety wise, I think it's worth training the employees a little bit better.
matthew D.The guy outside that worked March 5 from around 3:30 PM till 8 PM was excellent. I didn't get his name. It was a very cold day and he connected my trailer for me and was very helpful and provided awesome service! Thanks so much!
Karen M.If it's snowing and there's Ice, make sure you have your truck s checked and moved so they are ready to go. I had to sit for 20-30 minutes until you towed me out putting me behind in my move
Tyler K.I reserved the truck over a month ago, confirmed it in the morning that it was still there, and then they gave it away! This is my 3rd move with uhaul in the passed couple of years and they've done this every time. VERY bad business model. Uhaul is lucky that someone hasn't come and built a better one yet. The Uber of moving trucks will take you guys out without question. Uhaul sucks.
SAMIN M.I rented the van until 13:00, but I went over due to weather and you called me. When I called back, I had to go through the call menu and was put on hold for 15 mins I recommend having a hot line for clients that you call for being delayed and don't answer but then call you right back.
FADI H.Not cancel on me and overcharge me for my rental
Briana C.i picked up the truck at 3/4 and return at the same and i was charge way more. for a 7day rental when it was only four.
DONNA D.TRUCK FLOOR WAS WET
BURNSL G.Awesome service.
Michael B. | Overall Experience20$ rental...BS. 55$ for 1-hour. plus an added 10$ in gas. 65$ I should have just paid the delivery fee for the item and it would have saved a lot of hassle. Rip off!
ARIANNEMICHELLE J.The manager lied to me about the mileage use and the truck was a rear wheel drive not 4x4. This would have altered my choice in provider had I known this
Marc W.These folks are courteous and well organized, resulting in an excellent rental experience.
MICHAELCOREY V.Very professional and helpful.
Roger B. | Overall ExperienceI closed out my locker 3weeks before the month was up..it would have been nice to receive some kind of rebate!!..
mike c. | Overall ExperienceI had questions about my invoice and Angel, the assistant manager, listened with friendly attention, went through the details with me and resolved my concerns. I was very pleased with the service I received at this location.
Catherine D.A great experience. So easy to get a trailer...highly recommend!
STEVEROBERT N.Staff were friendly and helpful, couldn't ask for more.
STEPHENJ O.I have never been treated better by a team of staff collectively throughout the entire process of moving in, moving out and many truck rentals. The manager was also genuine, kind and helpful with my questions/concerns and I even witnessed him deal with a challenging customer situation in the loading bay beside me where the customer was disrespectful and he handled it professionally. I would 100% return to this location
Kevin C. | Overall ExperienceWhen I arrived, vehicle was covered in Snow and Ice. After about 10 minutes of brushing and scraping I lifted the windshield wiper to scape under it, and it fell off. When I went inside to see if I could get a new wiper, they didn't have any, so I got a new truck and started the process again. The Cargo door did not function well, it took every bit of strength that I had to close it. When I mentioned it upon return, I was informed that stiff doors were not uncommon. Perhaps "thanks we will be greasing the tracks for the next customer" would have been the better response.
Dennis C.Excellent service, thank you.
Denise L. | Overall Experiencestaff always ready to help and assists. I was very pleased by the service. Gracias.
Charles L. | Overall ExperienceWow... very impressed with the service! Facilités are beautiful, clean and very secure! The customer service was excellent.
Chantal G. | First ImpressionsThe Manager (Young Guy) was very disrespectful. opened my storage without notifying me and additionally treated me very disrespectfully! Not recommended at all; not only that person should not be a manager but he should not be allowed to speak with customers. Because for a customer to be treated poorly is the worst memory he or she has from that business.
Mahmood A. | Overall ExperienceGreat staff, very knowledgable and helpful. Gracias
Mark M. | First ImpressionsSuper helpful and accommodating.
Michael B. | First ImpressionsThere is a female employee who works only day shifts from what I have noticed.... long dark hair. She never smiles, never a pleasant welcome... does not look happy to be working. We have encountered her three times. In the beginning of my rentals she was to have the manager call me (Paul) as we first booked on line and what we booked was not available (not our fault the website was not reflective of what was available) so I told her that I wanted to have the same price of a unit t that we booked online for. She said she couldn't authorize that and would have the manager call me. Never received a call. I called 3 times to speak to Paul and talked to the same girl 3 times she said Paul wasn't in ... so I asked her 3 times to have Paul call me. Never got a call. I was so frustrated that I just gave up on trying... it ended up that I needed and second locker which aggravated me even more because I didn't want my stuff all over Ottawa. Most of the staff that work there are not welcoming... there is one other girl with long dark hair who is very pleasant and always smiling and the manager Paul is very pleasant Based on my experience with that First Lady ... and other unfriendly workers And feeling very unwelcome as a customer..... Not sure if I would return or recommend the site on Innes Road in Ottawa
Garden of C. | Overall ExperienceAmazing customer service Definitely recommend and will use them again.
jean-marc D. | Overall Experiencecould say the service and faviliaties are really good thanks
NELSON L. | First ImpressionsLittle pricey...
Chris D. | Overall ExperienceWhen everyone else were booked, UHaul saved us. The staff was calm and very knowledgeable.
DUARTE E. | First ImpressionsThe place is nice and clean, people seem nice when helping customers. I'm here to store stuff while trying to clean out my late mothers house. It would be nice is the mask guidelines were more closely adhered to. I have an 11 month old baby boy who was born with holes in his lungs.. I'd rather not find out if he's covid proof...
David J. | Online Move InVery user friendly facility for moving in. Washrooms were spotless clean. East loading docks
Jason C. | First ImpressionsI don't know if we forgot instructions or if the person renting us the space but we did not get a code so when we put our goods in storage the alarm sounded snd the same happened when we removed our things. We were told only then that we had to enter a code at the door. Otherwise it was fine.
francine g. | Overall ExperienceLocker was dirty. I had to clean it myself.
Michael D. | First ImpressionsMy only negative feedback is that there could be more support in office as each time I went in the wait was long and only one staff working.
Mary R. | Overall ExperienceRegarding closing the account: I was surprise to find out that their was no pro-rata per day with U-Haul. I should of read the whole contract at the counter in front of your cashier employee before agreeing of taking the storage unit. Unfortunately its impossible to read the find print of your contract when the booking is done over the phone or at the counter. IF I MAY SUGEST, this should be clarify at the time of the booking on the phone or at the counter by your sale team, this would certainly prevent a disappointment, frustration and hard ship when money is tight. Thanks again
Germain C. | Overall ExperienceVery clean facility, easy access to storage locker, nice👍
LORNEFRANK M. | Overall ExperienceAwesome service and center has a excellent/friendly manager . Thanks Uhaul!
Daniel K. | Overall ExperienceThe manager gave me a guided tour to my storage locker and explained how to access the building and access the service doors and how to exit once completed. The facility is very clean, well laid out and the staff was very professional and personal.
Ed J. | Online Move InGreat staff!
Souraya G. | First ImpressionsIt's the lines. It takes a Lot of time to get a storage locker or to pick up a truck. When you are just buying boxes, you may have to wait for an hour. Make a self checkout or SOMETHING!
jOHN W. | Overall ExperienceOverall satisfied. One issue was that the map did not match reality and the unit we were originally assigned was a different size and we had to go back to the office to wait in line and get moved to another location. Not a huge deal, but also a bit strange. While we were waiting, the couple in front of use were clearly having the same issue. A bit strange that that if the map is wrong that it would not be corrected or at least that the staff would not know which were which even if there had not been time yet to fix the maps. Also, no apology for inconvenience, which was not necessary but would have been nice. Clean and nice facility.
Michelle B. | First ImpressionsMy only complaint is that monthly rates are not pro rated.
Jaime R. | Overall ExperienceVery nice place to store your possessions but over $300 per month was a bit expensive and it turns out we didn't need a unit that big. But overall good experience and friendly staff
Marc M. | Overall ExperienceUpset that the walk in reservation was not "Saved". I called 2 days before my check in and all data was lost i had to go the reservation process. I also couldn't check in on line I was always getting an error.. Regardless of the protection glass your staff should still wear masks... You should have a touchless pay system, pen, key pad were not disinfected after use.
Chris D. | First ImpressionsVery helpful, professional, knowledgeable and helpful staff.
Ed l. | First ImpressionsVery helpful and friendly
Barbara G. | Online Move InWe are so happy we chose this UHaul franchise to store our household items between moves, the staff is very professional and courteous and the facility is spotless and well laid out, the manager is great at handling all kinds of questions from customers and he always has a smile to offer, we highly recommend uhaul for your storage needs large and small !
Mark D. | First ImpressionsJUst Excellent!!!
Nelson L. | Overall ExperienceThe indoor storage space was great. The problem I had over and over again, is that I couldn't get in. I wasted time and money when I was trying to move out, because the code was not working. I called and told them the next day, they said they will reset it,I came back after work and couldn't get in again! There is no one to call after 7 pm. I had to wait again till the next day. Then there's the confusing issue of 2 boxes, to punch your number into, and you have to punch in your number to the one on the left first... if you punch it in on the right before the left it will look you out- no one explained that until I got locked out- it makes no sense why it has to be that way- , anyways my number did not work in either boxes.Then I realized there's a 3rd punch in box. There should be clear instructions. It was a very frustrating experience to go there 3 times, and be looked out all there times after getting reassurances from the staff that my code works and that I should be able to get in.
MAGIDA K. | Overall ExperienceI willl use only uhaul in the future. The staff were amazing. So helpful and accommodating. I recommend them to everyone. Clean, bright and secure. I stored all of my belongings at the Innes Road location for over two years and did not have a single problem. Definitely a 5-star moving and storage facility.
kathy c. | Overall ExperienceI had used other storage facilities before but when I walked into your facility, I felt like I was walking into a five star hotel. Gracias
Johanne S. | Overall ExperienceVery, very clean and safe
Martha R. | Overall ExperienceWould highly recommend U-Haul Orléans. Staff and management were very helpful and the facility was easy to access and very clean. Made my move a lot easier.
chris C. | Overall ExperienceEasy access to my locker, very clean storage facility.👍
LORNEFRANK M. | First ImpressionsGood Job No Issues
Hai-Seng N. | First ImpressionsVery accessible. Storage space was very clean.
joanne j. | Overall ExperienceGood morning, You will see that I have already place a call regarding my quote on the storage in my account. During my telephone conversation last week, i was quoted 124.95 for a storage space equal or relatively close to the 15ft moving truck I rented. But. on august 29, when i brought my items, I was toll that the price was 269.95 per month with the first month free. That is not what I agreed. You can reach me at 613-446-7486 or cell 819-664-8046 Thank You
Germain C. | First ImpressionsSlow Even I asked for 10x15 unit they gave me 10x10 and10x5 I booked 20’ truck they gave me 15’
Othman A. | First ImpressionsThank you u-haul all the staff excellent job storage very clean 100% I'm happy
Rolando L. | First ImpressionsI will always use this facility if I need the storage within the area. Very clean and well organized.
ROLANDO C. | Online Move InMy rental trucks air conditioning wasn't working. It was very hot and uncomfortable. Also the service is very very slow, you need to hire more people. I left the lineup because I couldn't wait..you can't have 1 person working, and answering phone calls and 10 people in line. Other than than that, I loved the 24 hour access to my storage unit and the fact that it's heated in the winter...
MAGIDA K. | First ImpressionsThis was my first time renting a self storage space and it went really well. I had great assistance from your staff, who were friendly, thorough and helpful! ¡Gracias!
Ottawa African Violet s. | First ImpressionsThe whole process was pretty efficient. I would definitely recommend and use again if the need arises!
Lynn C. | Overall ExperienceGood services. Good rates.
Joel F. | Overall ExperienceThis storage facility did not have any security locks available to buy. This should not happen given it's the first of the month and it's a storage facility. Security locks are pretty essential.
CHELSEY C. | First ImpressionsI would have appreciate to know in advance the facility didnt have proper lock in stock and know the procedure.
Kim L. | Online Move InEveryone at this location was super helpful and friendly! The unit was impeccably cleaning! Very convenient having the drive in unloading dock!
Shannon R. | Overall ExperienceAwesome!!
KERRY K. | First ImpressionsBad experience with the Manager. Every time I needed to see a staff member, had to wait a long time in line. Staff serves one person and then disappear when there is a line of people waiting to be helped. Anyway, I'm glad I'm out of there.
Gerald G. | Overall ExperienceTout simplement parfait! Bravo!!!
bruno s. | Overall ExperienceThe facility is excellent and well equipped. The washroom was really appreciated. Occasionally the line-up to see a staff member was long as the storage facility is combined with the trailer/vehicle rental business but usually if it was too busy I could return at another date.
Frank J. | Overall ExperienceWas the best place for my storage ( waiting for my new condo); easy access, very clean, very secure. I would recommend this place and would not hesitate if I need any size of storage unit in the futur. Thank You U-Haul
christine n. | Overall ExperienceBig Thank You to Paul. He is very professional and courteous!
kendall h. | Overall ExperienceGreat place for storage or buying moving/packing supply. My storage unit was easy access and secure, very clean place. Thank You
christine n. | First ImpressionsHad the pleasure to deal with Paul again. He's the general manager of the location. Very nice, friendly and knowledgeable.
Georges A. | First ImpressionsExcellent service , Facility Manager Paul was super helpfull and friendly.
Salman B. | Overall ExperienceGreat place, easy access and very clean
christine n. | Overall ExperienceSo far, so good
Lise F. | Online Move InAmazing place, secure and clean!
alejandro S. | Overall ExperienceThe service was great!
chris g. | First ImpressionsA little disappointed that the price for the 5x10 unit online was $5 more per month online (which I paid) than the price advertised at the entrance to the facility.
Michael J. | First ImpressionsActually, quite impressed with the cleanliness and measures that were quickly put in place for COVID that appeared to be fairly seamless given the already orderly and clean environment. I would definitely recommend and go back!
Rebecca G. | Overall ExperienceEasy process from move in to move out. Would use these storage facilities again and highly recommend.
Ainslie F. | Overall ExperienceSome improvements in the website when signing up is a little difficult and when you check there are items that in there that you did not selected. Signing in is hidden at the bottom in Manage you account. Also reservation is hard when I select storage to reserve and checking out I received an error, double check everything but still error. I only get through when I select rent instead of reservation. Other than that the move in is smooth and easy.
ROLANDO C. | Online Move In3. There were mouse droppings in the storage locker. My niece complained and a staff member immediately swept our the space and replaced the poison, which had disappeared. My recommendation would be contingent on knowing the problem has been cleared up permanently.
Richard M. | First ImpressionsClean, indoor load/unload is convenient and pricing is competetive.
Manfred K. | Overall ExperienceThe staff need better customer training
lola l. | Overall ExperienceEasy to move in. Excellent customer service.
Melanie B. | First ImpressionsManager is the worse I have ever had to deal with. Never replied to messages or emails. Never was at the office. He should not be managing the Uhaul location Never recommend location to anyone
lynn g. | Overall Experiencei canceled my membership in december and 2 months later i’m still getting bills from you guys. bad service and very bad people working for you guys at orleans location in ottawa
derick b. | Overall ExperiencePaul was a great help. I couldn't be more pleased with his service.
Carol N. | First ImpressionsVery nice.
Serge D. | Overall ExperienceOur experience was very positive, staff friendly and very helpful. I would definitively recommend. Gracias
terry F. | Overall ExperienceWe booked a 1 way drop off in Orleans from Kingston....unknown to us an error was made and they expected the truck to be delivered to Manotick....had to speak with customer relation to resolve it.
Richard F. | First ImpressionsThe guy at front desk did not know how to smile, he looked like he hated his job . Didn't give help at first to find the truck.
Louise S. | First Impressionsneed better explanation of security access pads
Ron L. | Overall ExperienceGreat
robert r. | Overall ExperienceThe agent was very helpful after could not get into my storage space
donna d. | First ImpressionsExcellent customer service
Antoinette H. | First ImpressionsI used this location to move and store my belongings over a 3 month period. I found the staff extremely helpful, patient and polite with myself, and with other clients ahead of me in the lineup.
roberta k. | Overall ExperienceAfter being reassured that the U box would be ready we were advised there was no reservation for the Ubox . Booking number 95762682. We now have a storage until instead of a uBOX Not enough staff .
Joan W. | First ImpressionsClean facility. Helpful staff.
carol c. | Overall ExperienceJust could not believe how long it took for the employees to book a storage unit, they most of them not know how and had to ask, so between them they finally after at least one and a half hour figured
Sandra G. | First ImpressionsStaff was informed, helpful, friendly and professional. Location was clean and organized. Would recommend this location to anyone.
thomas B. | First ImpressionsQuick and easy
Larry S. | First ImpressionsThe employees at the Orleans location went out of there way to accommodate us. Rachel and Kairy were extremely helpful.
Nicole L. | First ImpressionsYour representative was very knowable about products and services.
Mike B. | First ImpressionsThe services i got from you was excellent. I will refer clients to U-Haul. Thanks Evariste
Evariste S. | Overall ExperienceWait times in line to get help really way too long. Need more front desk personal.
Rick B. | Overall ExperienceExcellent customer service despite long lines. Staff was very helpful.
Lynne A. | Overall ExperienceExcellent service!
hussein r. | First ImpressionsClean, immediately available, helpful staff.
Dena P. | First ImpressionsIt was extremely busy (which is good for you) so I ended up waiting in line for over 90 minutes. The service was great but the 90+ minute wait was the issue.
Jeffrey S. | First ImpressionsIt was understaffed but the guys were great there, they kept calm and was very friendly.
Shanice I. | Overall ExperienceYou need more staff....service extrêmement slow on sunday.
Pierre D. | First ImpressionsCustomer service is terrible. On a busy weekend, you knew it will be, you staff 2 emp at the desk! I waited 1 hr & 40 mins to talk to someone. All to save $ from a Corp position! Terrible client servi
alli b. | First ImpressionsIt was quick and easy to get everything sorted. Would recommend using them anytime
Shanice I. | First ImpressionsI had good experience everything went well.
rosie w. | First ImpressionsAlthough I got the first month free, 2 of those weeks I was not able to access because of the shut down. If it wasn't for the exceptional service frm your manager Mike, I would change storage company.
monique v. | First ImpressionsStaff at counter are friendly but you need a better system as wait times are long and if problems arise we wait even longer
Francine C. | First ImpressionsExcellent service on a very busy day! Many thanks for all your help.
Tree C. | First ImpressionsIt was a very busy day and there were not enough employees to assist the customers causing major delays. The reservation system is archaic and unreliable. I hope I never need to use U-haul again.
Catherine H. | First ImpressionsThis experience was the most pathetic showing of a major company I have ever seen. We reserved 10' truck in advance, confirmed it was there to be told only 26' truck available and we had to pay more
sarah a. | First ImpressionsExcellent team. Paul's exceptional customer service directed us to this location! Well done sir
Denis V. | First ImpressionsI have absolutely nothing bad to say about my move into the new U-Haul facility. The truck rental was smooth and the onsite staff went above and beyond to help me unload my belongings.
kathy c. | First ImpressionsVery good service and very easy acces to storage unit. Beautiful faility and I was able to find everything for moving. Thank you Michael and staff
christine n. | First ImpressionsN
Samantha H. | Overall ExperienceNot satesfied at all.
Denis S. | Overall ExperienceFantastic experience during a difficult time. Mike, the manager made my uhaul experience a very good one. He really cares which shows. I would absolutely recommend. Thank you Mike!
David D. | Overall ExperienceI am still waiting for the credit for a charge for storage that was taken from my Mastercard after I vacated the unit.
sharon B. | Overall ExperienceMichael was very helpful
kevin d. | Overall ExperienceThe facility is under renovation so it is difficult to rate it properly but it is the best it can be considering,
Hank R. | Overall ExperienceInitially I thought we were going to have a problem getting our pods loaded for delivery but the attendant went above and beyond to get a forklift operator in to load the trailer. Great service.
Richard J. | Overall ExperienceWe had our U-Boxes shipped from Vancouver to the Innes Road location. Michael was very professional and helpful. We confidently recommend you to consider this location for your moving&storage needs.
Steve L. | Overall Experience- Made me drive all over the city to pick up trailers and UBoxes at different locations because they were not at the locations Where I reserved them. - Charged me $800 for 4 extra days of storage.
Francois T. | Overall Experienceexperience from start to finish was unpleasant. Reserved unavailable at promised time. Waited 1.5 hrs to access box on move day. Billing issue unresolved, met in person, sent e-mails, phone left mesg
Ronald C. | Overall ExperienceVery helpful staff, let us used a dolly several times which was very handy.
suzanne p. | Overall ExperienceExcellent service. Contents were intact when we picked up. No issues.
Taryn A. | Overall ExperienceUhaul is the worst experience I've ever had. Will never be using them again. The innes centre was fine and the people there probably the only ones in the whole company that don't completely suck.
Nathan L. | Overall ExperiencePricing on website is not honest. Service is extremely slow.
Nathan D. | Overall Experience