Comentarios de los clientes para U-Haul Moving & Storage of Orchard Park Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Orchard Park Rd

Clasificación general:

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Christopher M.
Clasificación:

They went out of there way to confirm that indeed my pick up location made many mistakes and apologized for everything

Mark H.
Clasificación:

I went through the mobile pickup process and it was difficult beginning with locating the truck. At the end I was prompted to go inside to pick up the key which, in my mind, defeated the purpose of all that came before. Had I known I would have gone to the counter in the first place. I was also surprised at how little activity there was considering I had to reserve the truck so far in advance. Also, several other trucks of the same style were on the lot although they may have been reserved just not picked up yet.

Derrick H.
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nothing , everything was great !!!

REGINALDE G.
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SERVICE WAS VERY PROFESSIONAL!

ROBIN H.
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El cliente no dejó un comentario.

TIMOTHYJ A.
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Amazing customer service and so easy to use

CHERYLANN L.
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All the issues were taken care of. Manager took care of all issues!!

Christopher J.
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El cliente no dejó un comentario.

JOSEPHA M.
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El cliente no dejó un comentario.

Joy S.
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El cliente no dejó un comentario.

JENNIFERMARIE K.
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El cliente no dejó un comentario.

Trena M.
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NA The person greeting us and helping us check in was very efficient. Great job to all.

Kelli M.
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El cliente no dejó un comentario.

Kimberly G.
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Professional and fast service!

Joseph A G.
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El cliente no dejó un comentario.

Steven S.
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El cliente no dejó un comentario.

Robert M.
Clasificación:

Your on line reservation service is terrible. Your customer service rep Chari ( who handled my on line reservation ) was the worst person I have ever had to deal with. She told me it would be 1 minute to confirm the reservation. I asked her 3 separate questions regarding the reservation as well as condition ( damage ) of truck. She totally ignored me on each and every one. As far as doing it on line will cut your wait time in 1/2 hahaha. I played around for over 1/2 hour after getting to the UHaul location to get her to give me the code to unlock the key box. By the time I finally got into the truck it was 1:45 for a 1 pm reservation. And YES I DID my pre reservation sign in BEFORE arriving at the rental location. The clerks at the center were fantastic trying to help me, but your employee kept kicking them out going in computer when they tried to over ride her on the computer and get me into the truck ... Next time I rent I will think very hard and long before I pick UHaul.. as well as my 4 hour reervation STARTS from the time I am handed the keys. It is NOT my fault your employee is incompetent and ignorant AND HELD ME UP FOR 45 minutes. I am also contemplating putting in a grievance with my credit card as I feel I should be compensated for the crap service and short handed rental I received. Need to talk about this feel free to call me 716-998-6556

Aleksandr P.
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El cliente no dejó un comentario.

MARY S.
Clasificación:

My truck broke down and had to be towed so I don't have any information on the dropoff location.

Robert G.
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The in individual who helped me was very efficient.

CLIFFORDP D.
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El cliente no dejó un comentario.

Bryan A.
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The rental was easy to schedule, pick up and drop off. Great job!

MICHELLEJOANNE K.
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El cliente no dejó un comentario.

DORISMARIE M.
Clasificación:

Everything was great

BRENDAA W.
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El cliente no dejó un comentario.

John W.
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Employees were helpful and pleasant.

WILLIAM B. | Overall Experience |
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Absolutely was great for us, we came and left whenever we wanted.

Paul W.
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El cliente no dejó un comentario.

Christopher K.
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Excellent experience. Thank you.

DANIELJEROME F.
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El cliente no dejó un comentario.

Marjory J.
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Every part of the rental was easy. Good job UHaul!

Michael M.
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El cliente no dejó un comentario.

CHADDR S.
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Quick and easy

KELLYMICHAEL D.
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El cliente no dejó un comentario.

Joan A.
Clasificación:

I made a reservation for this past Friday 10/23/20. I got there to have them say no your reservation is for Saturday I said no it's not and I believe that when I kept saying I will either return it Saturday or Sunday that all the girl kept hearing was Saturday. I had someone dropping me off I had someone meeting me to move stuff. I had to be taken back home to get my vehicle to go meet my friend at the house I'm moving out of and put a minimal amount of boxes in his vehicle this was very upsetting I have a minimal amount of days left and this threw everything off time wise. I received no apology when I got there sat to pick up the truck even from the manager.

Roger R.
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Great job. Staff very helpful. God bless. Seemed alittle short staffed especially on pick up. 20min.wait for customers. One guy in office.

Suzanne J.
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El cliente no dejó un comentario.

Brian R.
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El cliente no dejó un comentario.

LMICHAEL S.
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El cliente no dejó un comentario.

MARYA H.
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El cliente no dejó un comentario.

CHRIS A.
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El cliente no dejó un comentario.

DAVIDMICHAEL H.
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El cliente no dejó un comentario.

William G.
Clasificación:

Cody, the manager at the West Seneca, NY location, was VERY helpful from the start; telephoned me to inform me that his location had the only available rental equipment within the area and this was even before I finished my online reservation, so that in itself saved me a great amount of time, due to my already being behind schedule. The transaction from start to finish was smooth as silk to include the cleanliness and upkeep of the facility, two thumbs up!👍👍

Daniel F.
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El cliente no dejó un comentario.

Timothy S. | Online Move In |
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Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Robert P.
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El cliente no dejó un comentario.

Tom B.
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El cliente no dejó un comentario.

Walter L.
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On initial call Miscommunication recorded wrong date. Caught later .... called and had correctly changed. Maybe additional clarification of info initially. Was very satisfied and thanks for.being there.

TERRANCELAMAR W.
Clasificación:

El cliente no dejó un comentario.

Raymond W.
Clasificación:

U-Haul.com website was not operating at optimal level, I could not complete on line check in, and the store's access to the system was also hampered. It was certainly no fault of the location staff, and was frustrating to them and customers alike.

Robert W.
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El cliente no dejó un comentario.

rick P.
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El cliente no dejó un comentario.

Douglas R.
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Start to finish, a very good experience with a trailer rental.

Jennifer M.
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El cliente no dejó un comentario.

JOSEPHEDWARD P.
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El cliente no dejó un comentario.

Steven B.
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Agent was very helpful in explaining cost and truck options.

DAN D.
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N/A

Kevin L.
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Nothing, everything was great

chelsea b. | Overall Experience |
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El cliente no dejó un comentario.

john B.
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The trailer I reserved wasn't returned by the previous renter. The staff call the previous renter a number of times. After waiting (my decision to wait) an hour I decided to take a different style trailer. The staff worked hard to get make sure I was ok and apologized for not having the equipment.

marc K.
Clasificación:

My moving helpers, 5 star rated, never showed up. Not very happy. I had to contact them on Saturday to hear from them. Only afterwards they came up with one reason after the other (emergency, other crew running late, not able to come, ...) not to show up. Offered me next day service when I had to return the truck.

ALBERT MICHAEL D.
Clasificación:

Everything was as expected.

JOSEPH D.
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El cliente no dejó un comentario.

Gabriel L.
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El cliente no dejó un comentario.

Kevin E.
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Trucks are parked too close together. Very hard/impossible to perform full visual inspection before taking truck.

ANTOINETTE C.
Clasificación:

Awesome,, thank you so much, God bless you 🙏🤗🤗

Karen K.
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Wow! What a great team in Orchard Park. Everyone was very helpful and professional.

Patrick P.
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El cliente no dejó un comentario.

Gary K.
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Service was great. Both people I dealt with were pleasant and efficient.

Kevin S.
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El cliente no dejó un comentario.

Ezechial A.
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El cliente no dejó un comentario.

Ezechial A.
Clasificación:

El cliente no dejó un comentario.

KYLE PATRICK W.
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The pre inspection pictures showed no damage but the vehicle had damage on both sides. Headliner was falling down and the windshield was chipped.

Adam H.
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El cliente no dejó un comentario.

EDWARDJ T.
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Rented from this location multiple times

Kody M.
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El cliente no dejó un comentario.

John P.
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Excellent. Keep up the good work.

Frank P.
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El cliente no dejó un comentario.

EDWINP F.
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El cliente no dejó un comentario.

Dennis B.
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Everything was great.

Eileen S.
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El cliente no dejó un comentario.

ROBERTA W.
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Thank u Very happy!!!

JAMESGARY J.
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El cliente no dejó un comentario.

Emily H.
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El cliente no dejó un comentario.

JAMES S.
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El cliente no dejó un comentario.

DENNISROBERT R.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

Great staff. Works with you!

JACKL JR T.
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Very helpful in relaying rental information in order to accomplish what needed to be done at the cheapest rate.

RONALDEDWARD C.
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Everything was done professionally and efficiently.

PAUL D.
Clasificación:

Awful time trying to return the vehicle online.

Sharon M.
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Good, clean and respectful. KUDOS... thank you!

Carrie K.
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El cliente no dejó un comentario.

Janette W.
Clasificación:

When dropping off, the sign states wait in the vehicle and someone would come out, waited 5 minutes then went in to drop off the key. overall very happy with this location.

Patrick Y.
Clasificación:

Everything was great

virginia D.
Clasificación:

I honestly don't know what could be done to improve the service at The Orchard Park U-Haul store. Everyone and their is so helpful oh, very well informed, a very polite and respectful. They are always willing to help me put supplies into my car. They're very efficient. I would recommend them to everybody trying to make a move.

Paula S.
Clasificación:

So convenient and easy to arrange. Thank you.

Jacquelin O.
Clasificación:

El cliente no dejó un comentario.

RUSSELLMAXWELL G.
Clasificación:

El cliente no dejó un comentario.

Branden C.
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Manger was understanding of my dilemma and helpful in answering questions about the insurance process.

Kevin D.
Clasificación:

Clean the back of the truck! I was hoping to get the $25 from the guy before me because it was not in good shape.. maybe from the door.. buy rat feces all over.. but don't worry.. I cleaned it!!

Joni C.
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El cliente no dejó un comentario.

Earl F.
Clasificación:

great experience

patrick K.
Clasificación:

El cliente no dejó un comentario.

Janette w. | First Impressions |
Clasificación:

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Becky E. | Overall Experience |
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This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Jordan W. | Overall Experience |
Clasificación:

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

THOMAS S. | Overall Experience |
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During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

Brittany M. | First Impressions |
Clasificación:

Na

Marc S. | Overall Experience |
Clasificación:

Na

Andrea R. | First Impressions |
Clasificación:

Alex assisted me and he was amazing...he was helpful and courteous...

Heidi R. | First Impressions |
Clasificación:

Folks working were very helpful and friendly.

seth d. | Overall Experience |
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Thank you for quick processing, the weather is getting colder.

Becky E. | Overall Experience |
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Every staff member was polite, extremely helpful and organized.

Joshua R. | Overall Experience |
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Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

steve w. | Overall Experience |
Clasificación:

Very professional and courteous

No se han enviado comentarios para esta ubicación.

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