Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

5,578 comentarios

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

(716) 675-9343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M. 
Clasificación:
4.0

Great staff! Consider backup support for the front desk during busy times.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rob F. 
Clasificación:
3.0

Overcharged and not informed on rates and miscellaneous charges

Jeff A. 
Clasificación:
5.0

I had a brand new van and it was amazing. Great experience!

Scott S. 
Clasificación:
3.0

How you can improve.. 1) when a customer reserves a vehicle that shows on the site at the closest location to move make sure the equipment is available before just switching them to another location. 2) When switching them to another location. Notify them, and ensure the equipment is going to be at "this location". I rented a truck from the closest place you had to the apartment to keep mileage down, website showed you had the equipment. A day later it showed my reservation switched to another location, adding on miles and when I arrived there.. they also didn't have the equipment and told me , my reservation had now moved to yet another location. As far as employees and interactions with them at the stores. That was fine. But this experience as a whole was a real pita , wild goose chase non sense. Do better.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Just be sure a reservation notice says you need a major credit card in huge print! I made reservation on my phone and didn't see that so had to go back and get it. Your staff was amazing.

Sarah C. 
Clasificación:
5.0

Very good customer service, very professional.

Richard F. 
Clasificación:
5.0

Nothing, fast and easy experience

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen P. 
Clasificación:
5.0

Really impressed with the condition of the van we rented! Very clean!

Mary H. 
Clasificación:
3.0

I would like someone to contact me in reference to this rental.

Colleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce T. 
Clasificación:
5.0

The 24/7 check in on app didn't work. Thank God the employees were there early and the female manager, we didn't get her name, couldn't have been nicer to us. She opened early and checked us in at the counter and made our day! What great customer service! Drop off was just as easy too.

Tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles C. 
Clasificación:
1.0

Reaked of Marijuana and I was charged a $10 cleaning fee and it was clean. Swept out thoroughly.

CHRISTINA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Give guidance at time of pickup on what to do at time of return if during open hours... i.e. pull into return lane...sit there and wait in vehicle behind other trucks? or just bring keys in? A little clarity there would be great! Have used location many times...9.9 times out of 10, excellent experience!

KELLYA H. 
Clasificación:
5.0

Quick and easy! Great experience.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray L. 
Clasificación:
5.0

A lot of inventory, friendly sarce

Michael C. 
Clasificación:
1.0

I initially was going to book online for 24 hours and price was $40. I called to ask for an extra hour and was told the price would double. This did not make sense seeing that I only had it for 8 hours and I could have booked initially for 24. Regardless, I returned the trailer on time to save the money. I paid $40 for the trailer at pick up. While backing it in the employee ran out and told me they just ran my card and it declined. I explained the card did not even get an attempt because I would get a text alert and what are they running it for when I already paid? I advised I would be right in. I went into the store and was told never mind everything was all set. The next morning I was alerted that there was a charge for $80? I called and spoke to the manager that was extremely short and rude with resolution. I went to the location because I had no confidence in what was being advised. I walked into the location and was advised the same and handed a printout of my receipt, still not sure this will actually adjust properly with my card and I will be charged the right amount but will keep an eye on. Overall bad experience and extremely rude location manager.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN K. 
Clasificación:
5.0

The return process through the app after hours was a bit difficult to use. If you don't go through the process fast enough, you have to start all over from the beginning. You have re-enter all of the information again, such as the odometer reading etc. It's a little glitchy.

karen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

When I picked the truck it only had little over 1/4 tank of gas. When i returned it I had added several gallons (have receipt) to bring it up to where it was. Even so they charged me for 3 more gallons. This is a poor way to get a little extra out of everyone. All vehicles I have rented in the past have always been full and bring back full.

Christopher F. 
Clasificación:
5.0

nothing business is well managed and friendly. a PLEASURE to go to this location.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
5.0

If someone doesn't rent the blankets and dolly they should be removed from the truck since they take up room

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan D. 
Clasificación:
4.0

Floor was covered in black dust all my light furniture needed to be cleaned

Jeannette S. 
Clasificación:
5.0

The guy who checked me in was excellent but the truck needed service. I have driven a lot of trucks. I have a commercial license. This truck had transmission issues. It didn't shift properly and drove in low gear too long. That probably cost me gas money.

daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
2.0

I was charged for three gallons of fuel, which I think it was a poor decision to expand revenue. I stopped and put thirteen dollars of gas in the truck prior to arriving around the corner. I traveled a total of 13 miles in all in four days. When I questioned the charge, we'll you have 26 ft truck and a v8 engine what do you expect. I don't believe that the truck gets two miles to a gallon. It was traveled straight down route twenty a fairly straight flat route. The young lady claimed pictures didn't match, but if picture aren't taken on the same flat spot aren't accurate. The few dollars you charged me for 3 gallons of gas has created a negative experience.

Anthony B. 
Clasificación:
5.0

I returned the tractor a day early, after hours (around 8:00 PM) as I was told I could do so after calling UHaul. When I got to UHaul in Orchard Park NY 14127, I used uhaul.com/share to try to return the trailer I had rented, but after numerous attempts, I received an error message after taking a picture of the trailer for cleanliness...not enough memory. After calling UHaul again, I learned that 1 picture actually went through, but the site never let me complete the process. The 2nd time I called UHaul, the agent assisted me and told me to just drop all the paperwork through the slot and leave the trailer. So I did that after taking numerous pictures of the returned trailer. So the site to return the trailer, UHaul.com/share did not work for me. And I thought that I might get a little credit for returning the trailer early, but did not receive any. This UHaul facility has always and is an excellent facility with prompt and excellent service. That is my feedback.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
1.0

Counter was not staffed at pickup and employee was very rude when I went looking for one. At return employees at the counter were equally rude and talking about other customers and using profanity describing their interactions while myself and another customer were right there.

Nathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

Professional and efficient. Excellent service.

Richard S. 
Clasificación:
1.0

Please have someone call me. 478-919-8874

Sean B. 
Clasificación:
3.0

The girl working when I went had a attitude problem. Also the truck was dirty and I had to clean it up also was charged for using the dolly I didn't also called it in when I opened the truck.

Brittany B. 
Clasificación:
5.0

the interior of the truck smelled of stale cigarette smoke. It was disgusting, really.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose Mary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evgenii S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

friendly and efficient!!

jeannette S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUSTAVO M. 
Clasificación:
5.0

Always great service at this location.

PAUL J. 
Clasificación:
3.0

After hour drop off

JOHNR W. 
Clasificación:
3.0

Servicio al cliente

Hannah B. 
Clasificación:
5.0

I had to pay $60.00 for a trailer rental that was $42.00 dollars because I payed in cash.Now I have to go back and get my change back. Why do I get punished. I had insurance

gary L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPHRUSSELL F. 
Clasificación:
5.0

Staff was extremely helpful

Ryan S. 
Clasificación:
5.0

Nothing. The staff are clearly overworked because they need more staff....yet they were both very friendly and helpful. If anyone reads this, send me a job offer and I may take you up on it.

will T. 
Clasificación:
5.0

Woman that helped me with my rental was beyond helpful, very friendly staff, in & out in about 3 minutes. Truck was perfect. Same associate returned my truck, same great experience!

Joseph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

It was a very easy and quick process. The salesperson was very friendly, very helpful and very knowledgeable. He answered all of my questions and provided additional helpful information. We would rent again from this location. This was our 3rd time working with this location. Gracias.

Anne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOB M. 
Clasificación:
3.0

Dog hair or some type of animal hair on seats. The vehicle smelled. Although staffed nobody checked me into the vehicle or checked me in. I walked into the store to return and there were 3 employees sitting behind the counter laughing and making chicken noises. I advised I was returning and was advised they'll check it in later. Having worked in the rental industry for over a decade a check in with a Uhaul representative would have been appreciated and in my opinion necessary.

Leonard W. 
Clasificación:
5.0

Very friendly and good to work with

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

Equipment was very clean, however when I arrived at my location to load, I discovered a substantial leak in the roof of the truck had lead to a wet floor. It made moving a bit of a challenge. I notified the location of the issue upon my return of the truck. Suggest that you open truck bed to inspect before accepting. NOTE: I've used this location several times and this was the 1st issue I've had.

KELLYA H. 
Clasificación:
5.0

Nothing. The gentleman assisting me to back in the trailer also gave me tips on how to do it on my own. Very professional employee!

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris K. 
Clasificación:
5.0

Great experience. Friendly staff.

Gaetana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea W. 
Clasificación:
4.0

The steel screw-on fuel cap was seized onto the tank, I was physically unable to remove the cap to refuel the truck. Myself and 2 other guys couldn't get the fuel cap off, not having any tools (no tool was included with the truck). It only had 1/4 tank when I picked up the truck so I had to drive very conservatively. I was forced to return the truck on empty as a result even though I really wanted to avoid the inflated refuel price. I'm very lucky it didn't run out of fuel leaving me stranded on the highway.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

matt T. 
Clasificación:
5.0

very easy to pick up and drop off and you can get the process started online and email your receipt

Jeffrey D. 
Clasificación:
5.0

I thought much more costly than I expected, between mileage charge and gas made it much more expensive than antipated. To rent again just to pickup piece of furniture, or an order from a store that wouldn't fit in my vehicle. Would never go this route again

felicia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Nothing the service was excellent, and I want to give a recommendation to Nick for his customer service skills, he went beyond what he should have done for me to make my experience more pleasant.

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley D. 
Clasificación:
5.0

Great customer service, fast and painless.

KYLE E. 
Clasificación:
5.0

Always friendly and quick

CHRISTINA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS KEITH M. 
Clasificación:
2.0

The trailer was booked for a discounted drop off location, and staff suggested a secondary drop off without informing us that the rate would increase. Drop off was not clearly explained, and was extremely difficult and web site would not accept code, making it VERY difficult to check out without paying additional monies. Staff failed to explain that drop off location would be closed, failed to explain drop off procedure, and just generally made it unpleasant experience all around. Terrible experience. I'm disgusted by all of the hidden fees and ways to upswell the customer.

Tracy S. 
Clasificación:
5.0

Super friendly and helpful employees! Affordable truck too. Will rent from again 100%.

Paul D. 
Clasificación:
5.0

I reserved a cargo van and couldn't get it because the policy is a major credit card is needed for it, but not for any of the trucks. I don't have a major card card due to being on a debt free lifestyle. This caused me to pay a higher mileage charge even though there's plenty of money in my account. I don't think it's fair to me.

Sean A. 
Clasificación:
4.0

The girl at the desk was annoyed when I walked in to return the truck. The truck sounded awful and the guys helping us move said it's a transmission issue. We had to use the moving blankets. THEY WERE ALL WET. When we returned the truck, I let them know we used the blankets. A guy from somewhere in the back yelled “did you fold them!?” I said no, because they were wet and I didn't want to touch them. Again, couldn't see the guy, he never stood up or came from around the corner. He then yells “if you don't fold them we charge you $5 a blanket to refold them” So my husband and I go back out to the truck to fold them. No where on the bag does it say we need to fold them, so that's cool. I wonder how many people get scammed out of that $30. THEN we realize there's only 5 blankets that came in the bag. And the bag says 6. We were charged for using 6 blankets. It's not really a big deal, but the staff was annoying. So it just made it irritating. And the girl was definitely annoyed that she had to be there. After being up at 4:30 that morning, dealing with a stressful move, still having messes to go back to- that was really the last thing we needed to run into.

KARIELAINE D. 
Clasificación:
5.0

great

james L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY L.  |  Overall Experience 
Clasificación:
5.0

Very convenient and no issues

John F.  |  Overall Experience 
Clasificación:
5.0

The staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. ¡Gracias!

John K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D.  |  First Impressions 
Clasificación:
3.0

No elevator service to second floor storage units. I am disabled and this made it very difficult.

KEVIN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY L.  |  First Impressions 
Clasificación:
5.0

We were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne

Wayne D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaitlin K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kirsten k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDR C.  |  Overall Experience 
Clasificación:
3.0

Storage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.

ALEXANDR C.  |  First Impressions 
Clasificación:
5.0

I had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much

layla a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE S.  |  Overall Experience 
Clasificación:
5.0

I had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Gracias

layla a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W.  |  Overall Experience 
Clasificación:
5.0

So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.

Wayne D.  |  First Impressions 
Clasificación:
4.0

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher K.  |  Online Move In 
Clasificación:
5.0

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Karen W.  |  First Impressions 
Clasificación:
5.0

Absolutely was great for us, we came and left whenever we wanted.

WILLIAM B.  |  Overall Experience 
Clasificación:
5.0

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

chelsea b.  |  Overall Experience 
Clasificación:
5.0

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Janette w.  |  First Impressions 
Clasificación:
5.0

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Becky E.  |  Overall Experience 
Clasificación:
2.0

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Jordan W.  |  Overall Experience 
Clasificación:
5.0

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

THOMAS S.  |  Overall Experience 
Clasificación:
5.0

Na

Brittany M.  |  First Impressions 
Clasificación:
5.0

Na

Marc S.  |  Overall Experience 
Clasificación:
5.0

Alex assisted me and he was amazing...he was helpful and courteous...

Andrea R.  |  First Impressions 
Clasificación:
4.0

Folks working were very helpful and friendly.

Heidi R.  |  First Impressions 
Clasificación:
5.0

Thank you for quick processing, the weather is getting colder.

seth d.  |  Overall Experience 
Clasificación:
5.0

Every staff member was polite, extremely helpful and organized.

Becky E.  |  Overall Experience 
Clasificación:
5.0

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

Joshua R.  |  Overall Experience 
Clasificación:
5.0

Very professional and courteous

steve w.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba