Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

5,384 comentarios

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

(716) 675-9343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J S. 
Clasificación:
5.0

Super job once again., From Ease of pick-up to ease at Checkout and return. Totally professional. Would Highly recommend renting from this location!!!

LANCEC S. 
Clasificación:
1.0

Improve mobile check in as website freezes. Locks at location would not open had to wait for store to open for assistance. Employee working had an attitude.

Shawn N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

Friendly and efficient service

Ronald T. 
Clasificación:
5.0

Super Customer service, seamless transition. Will be renting again

LANCEC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa C. 
Clasificación:
4.0

the front ratchet is unusable I got to my destination and tried to use the tie down for the front tires of the Antique car and the ratchet part would not ratchet down or off and I had to buy a set of straps to tie the front tires down and cost me 35.00 which should be taken off my bill and fix the strap for future customers .. Also I have a dodge truck and had to buy a adapter for the electric hook up 12.95 and think you should have them available to use for customers at no charge because I'll go my whole life and never use it again

CHRISTOPHER PATR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

Reserved online, had my id verified and had a rental van ready for me to go. No complaints and no problems. Everything went smoothly.

Karl W. 
Clasificación:
5.0

Everything went smoothly. The staff were helpful.

Gail W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL ANTHONY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sally S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLASMICHAEL S. 
Clasificación:
3.0

The customer service was fine at depew it's uhaul it's self and how they run there company I shouldn't have to drive past 2 different uhauls to return my truck.

Kyle L. 
Clasificación:
5.0

The employees were so nice, very friendly and fast. I like this location alot

Ann W. 
Clasificación:
4.0

Trailer had leak in front left corner. Do not force customer to wear mask.

KENNETH WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
4.0

Floor of driver's side was wet when I picked up the vehicle - since it's made of smooth rubber, my right heel slid around a bit while driving.

JAMES SCOTT S. 
Clasificación:
1.0

your staff was extremely rude and unhelpful

Jay F. 
Clasificación:
5.0

Nick was awesome! answered all my questions and was very patient.

Renee G. 
Clasificación:
2.0

When we returned the uhal the lady there was EXTREMELY rude and my boyfriend accidentally filled the uhal all the way and no one could help us get a credit for all the gas that was in it as it only came to us under a quarter of a tank.

CHELSEA LYNNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARVIND RANGARAJA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
3.0

Only issue with drop off. Not clear instructions. Waited in area that was labeled for returns for over 10 minutes until was told to just take it to the back.

ROBERT B JR R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

Great service and professionalism.

Don F. 
Clasificación:
3.0

No elevator service to second floor storage units. I am disabled and this made it very difficult.

KEVIN L.  |  First Impressions 
Clasificación:
5.0

The staff really went above and beyond.

MICHAELR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA R D. 
Clasificación:
4.0

El cliente no dejó un comentario.

william K. 
Clasificación:
5.0

4 marker lights out and a bald tire hitch was loose no fluid in the master cylinder

GARRY K C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO A. 
Clasificación:
5.0

Very nice helpful staff

Skylar H. 
Clasificación:
4.0

I know it's difficult to do but-U-haul should really check how much the person that turns the vehicle in actually fills the tank.. I put 7.5 Gallons of fuel in the truck and went 48 miles...

Benjamin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJOSEPH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

Girl at register was very rude to me. Gave attitude about questions i was asking her, i requested a dolly and she said if there's one not in there dont know what to tell you. Then she got very nasty to me about returning it by 4 the next day. This young was on her phone as well. When i returned the vehicle the same girl was at the counter sitting on boxes on her phone and i asked to have it looked at she replied with and attitude and leave the keys in it we will bill you. I was very disappointed in customer service hopefully i will not have to move any time soon.

RAYMONDL O. 
Clasificación:
3.0

Maybe friendlier staff ?? Seemed both employees I worked with don't like their jobs

THOMAS ALLEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
2.0

They charged me 3 gallons of gas to go 13 miles. Most of those were with an empty truck and no idling time

CHRIS S. 
Clasificación:
5.0

Excellent, easy drop off of our U-Haul. Super clean, efficient, friendly. No surprises. Would highly recommend.

Stuart H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN K F. 
Clasificación:
5.0

They were very helpful!!!

TERRENCEWILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marge D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESR JR H. 
Clasificación:
5.0

Give out free popcorn

GARRYK C. 
Clasificación:
4.0

Charging tax on mileage is WRONG. it's not .99 / mile it's 1.08.

CARRIE A H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PA M C. 
Clasificación:
5.0

El cliente no dejó un comentario.

milagro B. 
Clasificación:
5.0

Very friendly and helpful staff.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea B. 
Clasificación:
3.0

Staff could be friendly.

Darren K. 
Clasificación:
5.0

I'm always happy with my experience at U-Haul. They're friendly and easy to deal with. The trucks are great and the whole rental process is easy.

Scott E. 
Clasificación:
4.0

Only thing I U- haul needs to work on is the phone system - when a customer calls in it should not take 10 minutes to talk to a person. Should be press a button to get a live person.

JOEL WILLARD J. 
Clasificación:
5.0

The equipment was not available at the East Aurora location as selected and confirmed. Had to go to the second location after much time spent on the phone with U-Haul. No credit afforded for the inconvenience and delay.

HARVEY JAY L. 
Clasificación:
5.0

Went in for a rental, told the representative what I was looking for and she was very accommodating! Excellent service!

MICHAEL O. 
Clasificación:
2.0

Pulled up to drop off area, sign said wait with vehicle, waited 10 minutes nobody...another private vehicle pulled up next to me and driver went inside . I waited another 5 minutes...nothing... i went inside...two men were at the counter. One was working with the driver of the other vehicle and the other ignored me while he chatted with a friend about various things the drop off ended up taking over 30 minutes.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY L.  |  First Impressions 
Clasificación:
2.0

Be a little nicer at the other Uhaul we go to they would come out to the rental. I have issues with the app on my phone the manager didn't care said Here they said we don't do that …. We went to go in once done and the girl came out and said put key in vehicle and she will send receipt. I thought they were rude…. Plus I paid 30.00 more and this Uhaul was closer to home. Very disappointed

DANIEL IRA S. 
Clasificación:
5.0

Don't change a thing! You are doing very well as is!

Mary Jane K. 
Clasificación:
4.0

Have the equipment in stock that I ordered ( no appliance dollies)

richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL M. 
Clasificación:
5.0

Great customer service. Manager helped me with unhitching my trailer and was so cheery.

Katherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
4.0

My hitch installation took one hour, but I waited 35 minutes after my 3P.M. appointment before installation started due to the installer leaving for lunch when I arrived at the appointed time for the installation. Installer should have been ready to install at the start of my appointment time.

Bob E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
4.0

Fix the the mobile app so it works properly.

ROBERT HENRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A JR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE G. 
Clasificación:
5.0

Nada

PETER L. 
Clasificación:
3.0

Didn't get the truck i originally rented due to coming in later. Was told by customer service that would not be an issue. Well it turned out to be an issue and agent at store told me I would be penalized if i kept it past 2. Not what agent on phone told me. Felt mislead. Ended up having to settle with a smaller truck.

GIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke T. 
Clasificación:
4.0

Staff was great However, gas tank was not full. Just a tad under FULL. I drove 26 miles and I stopped pumping gas at 3 gallons. Other than that. Everything was perfect

RAFFAELLA D. 
Clasificación:
2.0

Charged a surprise rental tax. This is not what was revealed when I booked the truck. Plus I had to go to a different location to get the tow dolley because obviously my reservation for it at my preferred location didn't mean anything to uhaul.

Entisar Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALEJOHN M. 
Clasificación:
5.0

This site was easy to get into, and the attendant came out right away to check us out so we could get going.

JAMESJEFFREY M. 
Clasificación:
4.0

In my opinion, the gas tanks should come full of gas, so as the customer does not have to estimate how much gas to put in.

Rodney T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D S. 
Clasificación:
2.0

Got charge double in mileage because could pick up the truck close to the house had to drive a 1/2nhr away to get truck. Totally Ridiculous

Cassie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

I did get screwed by one of the moving companies that I got on the uhaul website after renting the truck. I'm trying to have my credit card company to get back what I was charged. If u can help in any way 716-510-4602. TY

Craig P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Andy & Staff are absolutely excellent across the board AA++

FRANK THOMAS G. 
Clasificación:
5.0

The staff was very helpful from booking the truck and car lift to picking up the truck on moving day to answering any questions or concerns I had, it was a stress free experience.

MARIA E C. 
Clasificación:
5.0

Only only complaint: the truck looked like it was driven through mud and grass and I wasn't made aware of that before I took it, so I was confused when I got out and saw it. Lol that's all.

LIANNCLARICE B. 
Clasificación:
5.0

Absolutely nothing. Everyone I came inn contact with was very information and professional. Congrats!

RAFFAELLA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaitlin K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot T.  |  Online Move In 
Clasificación:
4.0

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher K.  |  Online Move In 
Clasificación:
5.0

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy S.  |  Online Move In 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba