Comentarios del cliente para U-Haul Moving & Storage of Orchard Park Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Orchard Park Rd

Grado total:

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William S. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

Excellent staff very friendly and helpful

ELHADJI T. en

Grado:

El cliente no dejó un comentario.

bryce D. en

Grado:

El cliente no dejó un comentario.

Gregory F. en

Grado:

This was my first experience with U-Haul. People were friendly and efficient. Don't change anything

JAMIE V. en

Grado:

It was very busy and one customer was being an ass. Your staff stayed professional polite and effective. My experience was painless and quick in spite of how busy it was. I wish I had the name of the woman who helped us she deserves recognition. I would absolutely recommend you to others

Susan C. en

Grado:

El cliente no dejó un comentario.

Janet H. en

Grado:

Make sure your storage units are protecting your clients goods and no problems with water damage.

Dwayne P. en

Grado:

El cliente no dejó un comentario.

Tammy K. en

Grado:

The 6x12 trailer I rented on Sun, Jul14 2019 had a locking wheel every time I stopped. When I arrived at my destination I called U-Haul roadside assistance. The technician, Nick, noted NO brake fluid in the chamber. When he removed the right front tire and brake drum to check the brakes, all the brake parts fell out and hit the ground. The look on Nicks face was priceless, as well as mine. That certainly tells me that NO MAINTENANCE IS DONE REGULARLY ON THESE TRAILERS. I am still waiting for a credit to my account because I never used the trailer that day. Renter beware!!!!

Richard J. en

Grado:

El cliente no dejó un comentario.

Patricia K. en

Grado:

The plastic totes were AMAZING made packing & UNPACKING so much easier. They stacked so perfectly. I much prefer this to the cardboard boxes!!!

Ben B. en

Grado:

When we first got there they said our reserved van was already rented and I said it couldn't be I made a reservation. Luckily they resolved and had another van for use. Also if they could just mention that returning vehicle put in designated area for check in. Otherwise quick easy and reasonable.

DOUGLAS M. en

Grado:

They just asked if I was dropping off the big truck and transport. They said ok just give us the keys you are all set. The speedynes was good. I was just concerned about not walking the equipment prior to leaving.

Mary S. en

Grado:

El cliente no dejó un comentario.

raymond w. en

Grado:

El cliente no dejó un comentario.

Alyssa T. en

Grado:

El cliente no dejó un comentario.

chris m. en

Grado:

Everything was great. Thank you

Frank S. en

Grado:

As advertised

Edward C. en

Grado:

Everyone was very helpful and arranged what we needed. The online system did not have a booking for storage for us as requested on line. The staff there went out of their way to get this fixed.

Mike L. en

Grado:

Everything went smooth from the phone call to order the truck to dropping it off! Excellent service would recommend this location to anyone! Thank you for making our move more enjoyable if that's possible!

Earl K. en

Grado:

El cliente no dejó un comentario.

Aaron A. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Service was good. Truck was beat.

Gregg T. en

Grado:

El cliente no dejó un comentario.

amy p. en

Grado:

El cliente no dejó un comentario.

Ronald P. en

Grado:

El cliente no dejó un comentario.

Farkad B. en

Grado:

El cliente no dejó un comentario.

Bill M. en

Grado:

El cliente no dejó un comentario.

Ryan S. en

Grado:

Great job

Edward G. en

Grado:

my reservation was not there for me. they could have called ahead and saved me a lot of BS. The $50 will be nice compensation but a heads up would have been worth more

David R. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

Excellent service and friendly staff!

peter m. en

Grado:

El cliente no dejó un comentario.

Peter F. en

Grado:

El cliente no dejó un comentario.

MANUEL P. en

Grado:

I think the truck had just come off the highway, the bugs were all over the top and the windshield was dirty. I wanted to rent the truck Fri to load Fri and Sat. the web site said I't would be 150+ cheaper if I rent it Sunday so I did that instead but still had to pay original price on Sunday and now I had hours to load instead of 2 days like I wanted. TAKE A SCREEN SHOT WHEN YOU GET TO THAT POINT AND BRING IT IN. The lady there said the price is the price, the day of the week won't change that.

Daniel A. en

Grado:

This was very frustrating trying to do the phone online check in to get the truck and to take it back.

Bradley G. en

Grado:

El cliente no dejó un comentario.

Jim M. en

Grado:

The girl at the office was able to rent me the trailer that I wanted even though she couldn't find the reservation that I made online, she was very helpful.

Lauretta C. en

Grado:

El cliente no dejó un comentario.

Troy F. en

Grado:

Rented the exact same truck twice in the same week. Had to pay more for the rental the second time because it was a Friday. When I questioned why I was told "because we can". Great business model!

David C. en

Grado:

Overall very good and professional experience although they were running 30 minutes behind schedule on the hitch installations. Also, I didn't notice until I got home, but one of the installers left a large grease/dirt smudge on the center console. Luckily, I was able to clean it off.

lea b. en

Grado:

Everything was wonderful. I called a few other truck rental places and by far Uhaul had the Best prices ( one competitor wanted $140 more !!) and the Best customer care. Scheduling was easy and rep was extremely helpful, ensuring we got the best size for our needs. Pick up and drop off were quick and easy. And the vsn was Spotless . Excellent service and great price.

Brian T. en

Grado:

Clerk at store was very nice and knowledgeable.

Michael N. en

Grado:

The guys that helped me were awesome. No problems. M.

Lisa G. en

Grado:

The representatives very friendly and helpful and picked out the right trailer that I would need for the job I was doing very satisfied

Gary M. en

Grado:

Good people to deal with, thank you

Sue O. en

Grado:

All returned equipment should be tested by U-Haul maintenance repair. A simple pick up turned into a disaster that lasted almost 2 hours. ALWAYS have more than one representative available at each U-Haul store.

Andrea T. en

Grado:

Firstly, your "Skip the Line" idea is horrible. After waiting over 20 minutes just to be approved to pick up my truck, I still had to go in and wait in a line to get my key. How is that saving anyone any time? I will make sure to tell everyone not to use that feature. Then I finally get the truck, adjust myself to drive and be able to see out of the mirrors and when I start to drive, the passenger side mirror is so loose that the wind blew it and I couldn't see anything. I just thank GOD I was NOT on the thruway and needing to be able to see on the right hand side of the vehicle. It was dangerous. I stopped on the way to where I was going to readjust the mirror, but shouldn't have even bothered. I had to have someone help adjust it so I could just back it in to load. I am not impressed. For the money you pay, you should have a safe ride.

Scott E. en

Grado:

I was very happy with my experience. It was quick and easy picking up the truck. It was exactly what we needed. The staff were very friendly.

Dawn K. en

Grado:

Your location supplies all that is needed to pack every item from small to large. The trucks are in good condition and it made for an easy move.

JAMES B. en

Grado:

El cliente no dejó un comentario.

Heather K. en

Grado:

Very professional very helpful

Devon H. en

Grado:

El cliente no dejó un comentario.

Nancy B. en

Grado:

El cliente no dejó un comentario.

Frank L. en

Grado:

Very nice customer service employees. Thank you

Micheal M. en

Grado:

El cliente no dejó un comentario.

troy f. en

Grado:

El cliente no dejó un comentario.

Jerry S. en

Grado:

El cliente no dejó un comentario.

GREG B. en

Grado:

I have used U Haul many times and the one in Conroe is always very careful to make sure everything works before you leave. When I picked up the trailer in Orchard Park he had me turn on my hazard lights and said "GREAT! You are good to go! " I never realized that he did not check the running lights. When I was ready to pull it at night, they did not work. We had to sit in a restaurant parking lot for an hour waiting for a man to come to fix the problem that could have been easily fixed the day I picked up the unit!

Ryan B. en

Grado:

Great easy use. Thankful for the extension of rental and by returning it earlier than anticipated we didnt get charged for a second day. We will recommend to friends and family in the future.

molly s. en

Grado:

It was the weekend so no attendant moving trucks were parked in front of moving truck so people couldn't get their trucks and the online process of dropping off taking pictures downloading your location all took a long time and seemed very not user-friendly please go back to paper thank you

dan c. en

Grado:

Thank you

Robin T. en

Grado:

The transmission was very slow to shift, sounded like the truck had to work really hard even. Before it was loaded

Robert T. en

Grado:

El cliente no dejó un comentario.

DAVID O. en

Grado:

El cliente no dejó un comentario.

Robin A. en

Grado:

El cliente no dejó un comentario.

Alan S. en

Grado:

El cliente no dejó un comentario.

linda l. en

Grado:

Waited in line for over 1/2 hour to get the truck paperwork done, only to leave and see that it wasn't Full of gas like they told me and like the paper said it was. So I went back and waited for someone to come out to look at the gas gauge and see it wasn't full change the paperwork. Then to finally get home to begin loading it and realize I am locked out of the truck. I placed the keys in the cup holder and apparently my arm had hit the pop up button as I was getting out. So I call the store and get a recording saying it would be a 15-20 wait on the phone. So we get back in the car (THANK GOD WE DIDNT LEAVE THE CAR WHEN WE PICKED UP THE TRUCK) drove back to the Uhaul store to wait again then be told that there is NO OTHER KEY'S ?????? I would have to call a Locksmith???????? so after making quite a few calls we finally were able to begin loading at 11:30. Which gave us only 3 hours or pay more for going over 6 hours.

Angela O. en

Grado:

El cliente no dejó un comentario.

Daniel Z. en

Grado:

El cliente no dejó un comentario.

James F. en

Grado:

El cliente no dejó un comentario.

Susan S. en

Grado:

It was a long wait to get the truck, only because there seemed to be only one person doing all the work. She did a great job. The long wait was the only issue I had.

Eugene C. en

Grado:

El cliente no dejó un comentario.

Ryan P. en

Grado:

El cliente no dejó un comentario.

J DAVID S. en

Grado:

El cliente no dejó un comentario.

Lynette S. en

Grado:

As soon as I got home with the truck I realized I had a flat tire on the right front tire. My suggestion to U Haul would be to make sure they inspect the trucks before they let a customer drive off in a truck that has a flat tire. I drove this truck to Pittsburg and had to stop every 30 miles to put air in the tire since the tire had a leak in it.

robert d. en

Grado:

El cliente no dejó un comentario.

Ashley K. en

Grado:

El cliente no dejó un comentario.

edward M. en

Grado:

El cliente no dejó un comentario.

Jordon O. en

Grado:

El cliente no dejó un comentario.

lisa m. en

Grado:

when i filled up the tank it took almost 4 gallons of gas, i only drov 18 miles and did not leave the truck on at all unless i was driving it, there is NO WAY the truck gas tank was full when i picked it up, so i over payed for gas as i know for a fact the trucks get better than 5 miles to a gallon. I was not a happy camper yesterday when i returned the truck and they would not credit me (even though i had the receipt from buying gas two minutes earlier at the gas station across the street). Your staff showed be empowered to rectify situations such as mine, instead they gave me reasons and excuses why they could not satisfy my issue.

Susan H. en

Grado:

El cliente no dejó un comentario.

Al D. en

Grado:

Sales person was

Everette R. en

Grado:

7:00 START OK , BUT 3 CUSTOMERS ~ 7:15 1 REP FOR 15 ~ 20 MIN.

Justina G. en

Grado:

I was not very happy because I chose a location closer to where I live and because I made my reservation on line they changed it to a further location (6 miles further) so I had to pay for 12 extra miles. They said the location I ordinarily choose didn’t have the size I needed. If I had been given a choice I’m sure I could have found something in between where I was moving from and to that would have saved me mileage and money

Frank F. en

Grado:

El cliente no dejó un comentario.

William V. en

Grado:

nothing every thing was great

Steven L. en

Grado:

El cliente no dejó un comentario.

Dylan K. en

Grado:

El cliente no dejó un comentario.

Mike S. en

Grado:

Easy in, Easy out. They make it so Simple.

Mike S. en

Grado:

Easy in, Easy out. They make it so Simple.

Kevin S. en

Grado:

Walked in got what I needed walked out, couldn’t have been better!

Karl G. en

Grado:

No one answers the phone. Tried 3 -4 times and got transferred to the national call center. Olean answered, Wellsville answered - no one in Orchard Park ever answered the phone. Frustrating

Frank L. en

Grado:

El cliente no dejó un comentario.

karen c. en

Grado:

was very quick to return truck

Marc Z. en

Grado:

I would not recommend the call center. She told me I was getting an open trailer 1 way from Buffalo to Rochester. She scheduled me for an in-closed trailer that was not wide enough for what I needed to haul. Luckily the location had a trailer I could use. But I had to drive it back to to buffalo from Rochester because it had to be in the same Location. I will never use the call center again they do not know what they are doing. The employee at the center even said so.

Scott S. en

Grado:

My experience was great. Second time in 9 months I’ve used this service........ its been a great!!!!!

Joshua G. en

Grado:

El cliente no dejó un comentario.

Janet R. en

Grado:

Excellent customer service. Thank you

Shane O. en

Grado:

El cliente no dejó un comentario.

Laura B. en

Grado:

El cliente no dejó un comentario.

Raymond W. en

Grado:

Nothing...everything at this location was terrific. The staff was courteous, helpful, and attentive to this customer's needs. Our trip went off without a problem.

Tomas K. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

5x9 ramp trailer rented; dried mud from tow vehicle splattered on front & L fender. Should have been washed. I returned in same condition.

John F. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

Make sure your trucks do not have leaks

MERRIL M. en

Grado:

fast easy painless

Tom V. en

Grado:

Very friendly and helpful. Highly recommend this location.

Jennifer N. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Kyle O. en

Grado:

El cliente no dejó un comentario.

david l. en

Grado:

Great people to work with, plus they had what I was looking for.

Ray S. en

Grado:

El cliente no dejó un comentario.

Christina L. en

Grado:

El cliente no dejó un comentario.

Elizabeth L. en

Grado:

shifting was a minor problem during the drive

Clark R. en

Grado:

El cliente no dejó un comentario.

Thomas Z. en

Grado:

El cliente no dejó un comentario.

alex s. en

Grado:

Call center needs improvement--did not understand what I was asking for-had to keep repeating myself-would be better if I can call the location locally rather than phone call be transferred to central call center

Travis F. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

Professional and courteous

Heidi R. en

Grado:

Folks working were very helpful and friendly.

Joseph W. en

Grado:

El cliente no dejó un comentario.

Don L. en

Grado:

Driver’s windshield wiper was inoperable. Driving in the rain (!!!) was dangerous... tough to stay on timeline.

Jacob M. en

Grado:

Check trucks and equipment better

shayvell w. en

Grado:

My U-Haul rental windshield wipers was broken also the back door was not sliding properly

Jessica S. en

Grado:

Have more employees on

John B. en

Grado:

It wasn’t my requested location so it was a minor inconvenience to go there

Taylor M. en

Grado:

Quick and easy!

Jonathan P. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

Trailer was not clean. Deck was covered with broken class, tiles and nails. Make sure it is clean before customer picks up.

Marissa S. en

Grado:

The two workers were extremely helpful and knew the correct information regarding our rental.

Marc P. en

Grado:

Nothing You're doing great.

andrea w. en

Grado:

El cliente no dejó un comentario.

Heather S. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

nothing, everything was very professional, quick and easy. staff very knowledgeable, friendly and helpful.

Don W. en

Grado:

El cliente no dejó un comentario.

ROGER R. en

Grado:

none that I can think out - good experience with plenty of communication with uhaul

Ed B. en

Grado:

El cliente no dejó un comentario.

Dana F. en

Grado:

El cliente no dejó un comentario.

dan A. en

Grado:

Guys were great easy in and out

Patrick K. en

Grado:

El cliente no dejó un comentario.

Nicole C. en

Grado:

They called me the next day and said they were having computer issues the day I returned the uhaul and that they owed me the $60 deposit back, they could cut me a check or mail it. I told them I would come to pick it up because I did not have my PO Box set up get. Drove 40 miles back to pick it up and they called me right before AI got there and said they just refunded it to my card. I think they should have just did that in the first place.

James M. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

peggy b. en

Grado:

Not a thing!

Thomas J. en

Grado:

El cliente no dejó un comentario.

jacob l. en

Grado:

El cliente no dejó un comentario.

Duncan L. en

Grado:

Answer the phone, I tried numerous times to make contact but frustration took over so I drove down taking a chance you had what I needed. It was busy but you need a better system in place, I work in customer service. I understand both sides. The morning staff appeared to be annoyed they had to be there. The woman checking me back in, should give lessons to the morning crew, she was helpful and pleasant.

eric r. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Madeline R. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

El cliente no dejó un comentario.

Polly B. en

Grado:

I had to fill the tank to full as it was too hard to figure out between 3/4 and full. Which was fine, but maybe throw me a bone and offer $10 off the total or something.....

Richard S. en

Grado:

El cliente no dejó un comentario.

amanda b. en

Grado:

A little computer trouble but was quick to fix and got us right out the door! Very friendly staff from making the reservation, having to call back to adjust it, then one more call to say we’d be late, to picking up the trailer!

Ernest S. en

Grado:

El cliente no dejó un comentario.

dennis a. en

Grado:

Large U-Haul facility.....it stands out in this busy location but large facility that was easy to find. Wait was short and check out was extremely simple and quick allowing me to get on with my plans

joie g. en

Grado:

El cliente no dejó un comentario.

JACK S. en

Grado:

El cliente no dejó un comentario.

Lance G. en

Grado:

El cliente no dejó un comentario.

Sandie L. en

Grado:

El cliente no dejó un comentario.

seth d. en

Grado:

Thank you for quick processing, the weather is getting colder.

Becky E. en

Grado:

Every staff member was polite, extremely helpful and organized.

Joshua R. en

Grado:

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

steve w. en

Grado:

Very professional and courteous