Comentarios de los clientes para U-Haul Moving & Storage of Orange Park

Staff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.

I was charged for fuel which I did not use. The truck was on 3/4 when I picked it up as per picture I took with agent there. I only drove the truck 17 miles. Please refund me the fuel charge. Thank You.

It was very clean and easy access but I don’t like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.

Every one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn’t get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...

I was told i could not return unopened blankets, which i was told i could do when i picked up the equipment.

It was hard to drop off the tow dolly at night since the parking areas were to tight to drive into.

Keep the pick up location where it was originally set for pick up!

Truck had small roof leak. Some items got wet.

Be attentive when people entering the business.

Make Every other rental free

Great experience

Technician was friendly and professional

Ashlyn was fantastic. II was having trouble with the app and went inside after getting very frustrated with the rep on the chat, I was ready to walk away. She was so kind and patient and turned everything thing around for me. Please recognize her for excellent customer service.

I am very disappointed with the service I have received the last 2 times I have rented a truck over the last few months. In August I rented a truck to move my daughter to Orlando and the A/C was broken so I had to ride the whole way in the Florida summer heat with the windows open. Then when I went to get gas there was something wrong with that and the gas would come back out at me wasting a ton of gas all over the floor. Ridiculous. No one even apologized for the inconvenience and I was still charged the full price. Then I just rented a truck for in town and when I got it back to my warehouse (like 2miles drive from pick up location) the ramp on the truck was not sufficient to get anything on the truck which meant it was useless. I returned it immediately and was still charged the full price for the truck. THis is ridiculous and I will definitely be taking my business elsewhere in the future if I dont hear from someone regarding my experience. It is unacceptable.

Nice customer service they doing good job thanks for everything

The staff was extremely knowledgeable as well as friendly. They saved me a ton of money by recommending that I only needed a 5x8 pull behind and not a truck. Also, they hooked up the pull behind and made sure everything worked properly before I pulled off the lot.

Person helping me check out my trailer was not friendly or helpful. Didn't check trailer lights when connected. And even connected the brake away brake to tight. And that was after over an hour of filling out paperwork for a reservation I made online. Guy checking in my trailer however, super friendly and helpful.

I got a call a few days after I dropped off the trailer that it hadn't been returned. I returned it near closing time a day early. Apparently they forgot to log it in, but the caller handled it well.

No comment, everything was great from start to finish.

My size truck was not available so got a free upgrade to the next. Quick in/out and no issues. Great job!

Keep it going.

Pay commission based only, then they may want to help you... Also, the 26 foot truck, had a 5 foot ramp????

Mr. Albert helped me and was super helpful and even provided me a solution for a problem I had briefly at time of rental. Awesome guy and I appreciate him and his helpful advice. Thank You sir

The guys who helped me today 10/25 around 11 am we're great. They explained everything clearly and walked through the van with me. I was in and out easy pick up. Highly recommend this team and location. Will be using again for any needs.

Excellent customer service, staff was inviting, uhaul was very clean, and ready to go when I got there. Staff did a great job explaining the contract to me. It was my first time using Uhaul, and I definitely will come back.

Unable to do after hours drop off because of poor website.

Great service over all

I've used this location whenever I need your products. You have what need

Service was superb

I use U-haul for all my needs

The representatives where the absolute best. So very helpful and extremely friendly.

The steering was very loose and check engine light was on when I picked it up. The light did eventually go out. The location is great and the service was fast and efficient, the person taking care of rental was very friendly and customer service oriented.

I reserved drop off at this Blanding location it was closed when I arrived. I tried to check in online to complete return but site didn't work. I put keys in lock box per two employees leaving store. Next morning I got call truck not returned to right place though this is where my drop off reservation was. I got pushed from one haul person to another with no resolution BUT regional manager was supposed to call me yesterday to fix mistake made by uhaul but naturally no call. This was big mess by I haul they need to fix and better not cost me more money

A little stand offish bat first but we were taken care of in the end. Nice staff

Great customer service

Experience was top notch again!!

No problems what so ever. A very pleasant, easy experience !!

Made the entire process easy. Dustin was very helpful and attentive. He explained everything completely and I was in and out within 30 minutes. Highly recommended.

Service Vehicles when they are returned. We rented a pickup truck and the trailer light fuses were blown. The Interior of the cab was dirty And there was serious exterior damage that did Not show up on the file for me to evaluate. I tried to take pictures of the damage to show, but the system would Not take my submissions. I tried to get help from the UHaul personnel but was told to just take a picture in my phone.

Great customer service

Sensational!

Phenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!

Keep up the great work and customer service!

All staff were very helpful and friendly. Outstanding experience. Thank you.

the girl that was working there at the time just had a bad attitude, thought she was the greatest thing! Needs a serious lesson on how to be polite and professional! Even over heard another customer make a negative comment about her! She needs to be drug tested, she looked as if she was tweaking!

Service was excellent!

Everyone was so nice. The unit is easy to get to. Price is ok.

The loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn’t allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It’s not optimal to have 24hr access but only be able to actually move larger items during regular business hours.

it worked for me

After traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn’t have asked for a more positive experience. The facility was very clean!

The staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.

fine service and the employees were very nice,

Joel Rocks!!!!!!!!!!!!!

An excellent facility. Everyone is very nice.

Joel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work

Every single time I went to the facility there was a truck parked in front of our unit EVERY TIME! This place is a mess. However Joel is a good guy But for $170 a month. Rip off!! Never again

Very supportive customer service

Had a great experience here.

Very satisfied with the service.!

Very unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????

The facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.

Friendly service.

Don't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?

The service I received was great

I arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.

Great management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!

Access to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It’s been frustrating.

We had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!

Easily accessible with a 26’ truck and open late.

Meagan has outstanding customer service and is a great access to your company.

Everyone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.

Joel is an amazing manager and he really does his best to put the customer first.

checkin & registration and getting myself into the storage took no time. would use again, 10/10 for service!

N/A

Great storage facility

Wait time way to long

The main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.

$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.

Always friendly and helpful

Awesome experirnce.

Friendly employees. Charles was very helpful.

I had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it

The general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!

My unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.

great place, great people!!!! Good equipment for us.

Staff very freindly but SLOW

The staff was always friendly and helpful.

The owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.

Amazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.

Very helpful

great service

Good customer service friendly

j

Clerk was very nice and courteous.

Need more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.

The staff was extremely helpful and went above and beyond the to fulfill my needs.

Always a great experience!!

Dustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!

It was a great experience. No problems with anything.

I lost two mattresses because they had water damage and of course they didn't cover anything for us

Will come back

Very happy

Everyone was helpful and friendly

Great service

I have been using this u-haul facility for many years, staff and products are always great!!

Your GM, Grant I believe, is a class act. Absolute great customer service by him and his team.

I was just disappointed that they ha a water problem,

Great service

Thanks

GREAT PEOPLE

Great service

Very helpful staff.

I had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.

Everything exceeded my expectations.

The place was clean. The service checking out was very slow.

Great place for you to store your things. Great security and well maintained.

The staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.

Great service

Everything was as good or better than expectations.

Some of the people at the counter need to get a personality also very understaffed line almost outside to get truck

When I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.

This location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!

Thanks

There were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.

AWESOME STAFF AND MGMT!

Move-out was easy and pain free.

Everyone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team! 😃

Amazing customer service!

This storage facility is very convenient and the employees have always been very helpful.

The staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.

Uhaul was super useful!

Thaks for all you all did.☺☺☺

Nice

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