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EMMITT ACustomer Reviews for U-Haul Moving & Storage of Orange Park
Testimonials From Recent Customers
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Nothing. The staff was very prompt, helpful and pleasant.
Michael GThis driving worked great, didn't eat it long brought it back on time. Thank you, check out to a man na
JOHN CGreat experience
JAMES HIf you change the pickup location without the customer's request, then you shouldn't add extra charges. The staff were accommodating and helpful, but the extra charge was stressful and annoying.
Dominique WI did have trouble when I went to release the straps on the car transport. I do know the the trouble was with the equipment or the operator!
MICHAEL BHave a staff present. Process reservations more efficiently. Make returns easier.
JUAN GThe truck was nasty inside window was cracked other wise everything else was good .
TABITHA REverything was awesome from the time I reserved the trailer, thru the pickup and the return! Will highly recommend this location!!
JAMES CNo need for improvement. The manager has her staff well trained and willing to go out of their way to help. This was the most genuine customer service I have received in years.
CHRISTOPHER RAlways helpful and quick as possible. Easy pickup and drop off.
Thomas CFood in the car, no vacuum, no cleaning in the back. Full of dirt. No gas in it even though it says it was full.
JOANAH OWas a smooth transaction with great customer service from beginning to end.
DARREN PThe crew was awesome
Katina K | First ImpressionsA person can't help , pay there rent, instead of there monthly storage bill, but I appreciate the patience and understanding of u haul. Thank you for that really.
ELIZABETH E | Overall ExperienceConvenient location. Pickup was easy. The equipment was clean and in good working order. Drop-off was a bit difficult, but not bad.
LARRY HGreat staff interaction efficient and knowledgeable
PETER MThe guys that were working at the U-Haul 701 Blanding Blvd. Orange Park Florida the morning of April 27, 2025 were freaking awesome ! When I got there at 9am, there was a line of 6 people in front of me. Those guys were quick, polite, professional and got everyone taken care of in a short amount of time ! Nice work !
LEO GKaylie went out of her way to make sure my car’s tail lights were working correctly so I could tow a trailer.
NINA HGreat Company
RAYMOND AThe 15ft truck I had originally rented had broken down and I was sent to this location to trade it out. I was told by customer service reps there was a 15ft truck here and there was not (not a huge issue as things change). But I then had to drive to a location maybe 5-10 minutes away that had a 15ft truck and bring it back to this location to transload my belongings. The reps at this location were not the most helpful although I don't blame them as I was crying a lot because this was all so stressful to deal with. I would not recommend any U-Haul locations or services to anyone I know after how I was treated and neglected by their staff.
Madison W"Everything went smoothly. The equipment was clean and in great condition. I really appreciate the service and professionalism at this location. Thank you for making the process easy and stress-free!
RAFAEL ATook too long to return trailer. Had to wait while tires were checked and pumped up
Edward EEveryone was polite and professional. Couldn't ask much more
JOE PBy far the best U-Haul center we have used!
Deanna Kvery slow. customer sevrice did not know what they were doing
Nicholas RAwesome location to work with!
Deanna KHave more staff. Both times I was in if you get a phone call and several folks in the store, its overwhelming for the staff to provide excellent customer service. One call sat on hold for over 20mins while I was there. Staff is great, but need more at this location - very busy. Should have (2) reps up front min at all times managing in person and someone else handling phones. Multitasking is not efficient.
KENNETH HI will never go to this U-Haul storage location ever again I will never use U-Haul again. My account was charged the $190 monthly fee it came out of auto pay and I forgot to let the staff know I had moved all of my things out on the 31st admittedly there was trash left in my unit but the manager was nice enough to refund me because obviously I wasn't using the unit and none of my things were actually in it. However, Her name is Kaylei, she is the store manager she told me that she refunded the 190 and it would take a few days to clear in the bank as these things usually do I did not pay too much attention to that bank account because I never use it it is just somewhere where I have extra funds later in the day I realized my account was being declined U-Haul had charged another $190.02. I called the location with Miss Kaylee as her manager I also called the 1-800 number and everyone is telling me that there is nothing in their system saying that I was double charged I called my bank and I can clearly see in my account that I was this is almost $400. It is my honest belief that somehow the staff at this location are committing fraud I would like to be contacted by an upper member of management I can clearly show you the charges in my account and I can also show you how one of the charges had to be done in a store using my card not through an automatic auto pay. This is not the first time something like this has happened when I first moved in my first month was supposed to be free and yet I was charged $190 that was supposed to be free I was never refunded that money we just said okay we'll apply it to the next month that never happened either I let the matter drop because I had so much going on this is ridiculous and unacceptable that this much money can be taken out of someone's account and I've spoken to other people and have had similar things like this happen at this location.
Megan V | Overall ExperienceVery efficient and professional experience in renting a truck from U-Haul. Just keep up the great work!
JOHN MDropped off after hours
SHAMAR RFuel and mileage did not match the agreement from the start. Truck was clean until I opened the cup holder. It was really muddy. Of course I cleaned it before returning it.
Mark CThe process for renting a trailer was very good I had to wait very long for someone to come to back of building to unhook trailer I finally out of frustration unhooked it myself because i had to get going Then at later on i got a call wanting to know if i was planning on returning the trailer which i responded by saying i unhooked it myself So i guess nobody was going to come back in the first place I will still rent from them but that was not a good experience
RONALD BI will use the new location next time at 1439 blanding for U-Haul hopefully they are better it just seemed like in the morning no one knew what they were doing at this location (701 blanding) the employees in the evening were much better upon return
ALEXANDER FExcellent service on the front and back end. The clerks were always knowledgeable and the GM was amazing. Great experience!
JONATHAN-EDWARD M | Overall ExperienceThe employees are very nice . They know the job very well. Helping customers what they need the do very well. I had no problem with getting what I came for. Will rent again from this location .thanks you guys.
JAMES DNo improvements needed. I always use this location and the staff is great. Robert made my check in a breeze with a friendly attitude.
CHAD EGreat customer service. Easy to get what I needed in a short time frame. Highly recommend this busuness. Will defintinely use again in the furture when needed.
MICHAEL FVery professional and efficient. Thanks to Kayla for processing the tow dolly rental quickly.
ALESSANDRO SNothing everything g was perfect
al dThe ladies and gents were amazing and very helpful. I truly appreciate them helping me out with the trailer rental
JAROD CFast professional service. I was in and out in less than 30 minutes having a trailer hitch installed.
Joseph LWe always use this location for any Uhaul/moving needs. Best!
Stacy MThe gentleman inspecting the vehicle was very informative and friendly.
MARK GGreat customer service, great rates,
KIMBERLEY EA little air freshener in the truck, the previous renter items left a smell. I ended up spraying the truck in order for it to not transfer to my items
MERCEDES WEnthusiastic staff, very simple car return process, fast!
BI LFriendly and efficient staff … storage is easily accessible and clean ..
TRUDIE M | Overall ExperienceKeep doing, what you!!
RICKY CU-Haul will always be my go to for storage and truck rental needs. Gracias
alfie w | Overall ExperienceThe self return is a pain in the butt!! Took way too long!
BOB REverything went very smooth 10 minutes to get the truck 5 minutes on the return 👍
ROBERT FN/C
TIMMY THad a very easy and pleasant experience.
JOSEPH PQuick and friendly
Cari BNada
GREGORY RI was over charged without explanation ! I use you guys often and to date I'm totally disappointed. The movers through you didn't show up but yet was charged 3 times!
KIMBERLEY SI have no comments Kaylie gave a great experience and an amazing attitude
JAIME PIf possible, Please send an email asking the customer to complete their application or pre-register for the truck BEFORE picking up to expedite the process. Never rented before and did a self-pickup not realizing that I'd need contact info, to upload pictures etc. Things I could've done the night before to make renting smoother but I had no idea.
Iyanu SEmployees did great. Fast pick up and drop off
ANDREA SKaylie is very nice with excellent customer service she will you what you need and fast thank you so
CAROLYN A | First ImpressionsMore staff in duty
ARTHUR HWhen I first moved in 3-years ago the management sucked Mr. Grant, now since Ms. Kellyanne took over the facility runs smoothly. Thanks U-Haul sorry to leave but got to be too expensive
James O | Overall ExperienceThe only problem I had just recently The Man was waxing the floors. He should do that after hour because I have problems with breathing that night. This should not inconvenience customers we pay our storage every month and I had that problem yesterday cleaning out my storage was waxing and then they tried to block off second floor. How in the world were able to remove our things Also, when there is a truck, a U-Haul truck blocking the area where people can unload and pick up it should be moved right away. That's the only problem that I have with that facility parking was horrible and also when I rented a dolly, I never did receive it, and it was put extra extra extra on the people who are moving my furniture y'all need to come up with a better system.
DUCHESS R | Overall ExperienceExcellent service and the customer service
FRANCIS WFrequent Cost Increase caused me to move, got stuck in the elevator for over an hour. Had to use the stairs frequently due to elevator being broke.
James O | First ImpressionsEquipment need some attention but for my needs it did the job
Andrew PIt was clean, sometimes way too hot and would be sweating profusely, though it said climate controlled. The light in the back corner, which seems to be the only one that did it, would shut off after a few minutes and I'd have to send one of my kids down the hall to activate it again, that was very annoying to do every few minutes, and sit in the dark doing nothing at that time until the light went back on again. Also, the price is way overpriced, there are several others in the area that are half the price, and when I called to say this, I was basically told deal with it or move out. I ended up staying, but only because I knew I was moving in the next few months and didn't want to move my stuff twice, otherwise if I wasn't going to be moving, I would have switched that day to another storage facility. I'll give that it was clean, and didn't see pests.
Shannon K | Overall ExperienceThis is not Barbara McCabe's email address - bwmccabe@gmail.com. It is mine. I called the U-Haul store Saturday, Nov 30th as soon as I started receiving emails and explained they have an incorrect email address. Person on the phone originally stated the do not have a customer named Barbara. I pushed the issue giving exact details of the receiver, 4 wire flat, and 5x8 trailer order. Guy then said we do have that client and would remove my email yet today I receive another email to rate my experience.
BARBARA M | First ImpressionsOverall, the experience was satisfactory, with the exception of the staff's demeanor toward myself and other patrons. Additionally, the establishment could benefit from enhanced cleanliness measures.
Randy Y | Overall ExperienceChance was very helpful.
DONALD B | Overall ExperienceConstant raising of the prices Moths and larvae were in my belongings Will not recommend.
Elizabeth P | Overall ExperienceKaylie & Staff are absolutely amazing! They helped/assisted My wife with My unit since I have been involved in a life changing situation allowing Me to be able to take advantage of the Facility and Services offered for as long as I needed it. All the way until the end of My Storage needs. But I've ONLY ever used this location for ALL My moving and storage needs. Thanks for being amazing and ALWAYS having what I need!
timothy f | Overall ExperienceChristian Johnson was very patient while I had to get my payment method straight at bank.
VALERIE J | First ImpressionsPricing going up as much as it did over there years is insane. Only reason why this rating is above 1 star is because the employees are helpful.
Christopher J | Overall ExperienceWhen i arrived, i asked for a small unit because i did not need a big unit. Stated they did not have a small unit that was open at the time. While in there i saw plenty of smaller units that were not occupied. Wanted to move out on June 1st and called before my rent was due and explained that i was signing papers for my new home on the 29th of May and guy stated he would leave a note on my account so i did not have to pay and would be able to move out on the 1st. Went in on the 1st to move out and was told i had to pay for another month to gain access to my unit to move out even though it would have been emptied. Was told nothing was able to be done about it. I do not feel that that was right to have an empty unit for another month. I was told it would be ok but then was told it was not the day of move out. I do not know how it is being ran like that but it is not right at all. Seems like it was only about the money was all. I had roaches in my unit every time i went into it. Spiders. And other bugs. I was not pleased with my time there at all. Then got told when i wanted to rent a truck for one way trip to my new home that it would cost more than a round trip. How??? Even with it being in the same town and down the road. Not right. I can go on and on but that is just the begining.
Shawn M | Overall ExperienceLots of issues w the rental truck
SHEILA E | First ImpressionsKayle, store manger was awesome
Lorenzo K | First ImpressionsKaylee was so helpful and understanding. I don't know what we would've done without her help.
MICHEAL B | Overall ExperienceI have rented with U-Haul many times, this location is by far the worst experience I've ever had with a storage unit rental. At move in they had me wait 1.5 hrs and call the customer service to clear myself for move in because someone at the address I gave them owed a bill that wasn't me or anything to do with me. The man on the phone even said they could have skipped that and not inconvenienced me. While waiting I apparently parked the loaded uhaul in an employee's' way. That employee came in talking crap (not professional crap either)about the person that parked the truck there. I then asked where he wanted me to park it and he rudely said IDK ask her. Then the manager Kaylie told me that my truck rental didn't qualify me for a free month storage because it wasn't a one way move and I was dropping the truck at the place I picked it up from. That was a lie, I was offered a free month with my truck rental the other day at another location, which I used to move out of this storage with. Will not use this location ever again. employees only act as well as their managers act. the whole location is rotting under this manager. I do think with the $ i paid I should not have had to move out with the building being 85 degrees. We pay for climate control for a reason.
CATHERINE D | Overall ExperienceMost of my interaction was done online as it is very difficult to get a human on the phone or in person to help out. Sat on hold over 7 minutes when trying to close out the account. This was the closest location to my home.
Vicki L | Overall ExperienceMr. Christian was very patient and helpful.
PATRICIA G | First ImpressionsMy storage access code did not work
ROBERT S | First ImpressionsI liked it because all of these guys were really good and helpful towards everything like moving it to the storage. I like it because it was convenient.
JASON A | Overall ExperienceIt was always a problem with management
Sharika Y | Overall ExperienceChristian was alsome, we drove from Indiana to pickup stuff from storage and we reserved a trailer from the another location but they where having computer problems so came to the Blanding location hoping to get a trailer and Christian made it happen. We weren't able to get into our storage unit because not having the right key. Christian checked on us to make sure we didn't need anything. While trying to get lock open. For all the problems we where having Christian made our day better.
MICHAEL B | Overall ExperienceStaff was very helpful and friendly
JAMES R | First ImpressionsLots of roaches in the facility
URANIA R | Overall ExperienceI fill safe & Confidence with my Uhaul storages because my location is Super Amazing! Shout out to the Workers there & Special thanks to Kayla
Loretta M | Overall ExperienceThe staff were friendly
THOMAS C | First ImpressionsChristian J was helpful. A young man with locs helped me to my car; I didn't catch his name. He was pleasant , friendly and respectful.
LATOSHIA B | First ImpressionsOnly issue is the sliding doors need to stay open longer. I'm a senior with disability and I can't move fast enough to go from keypad to pushing cart inside. Then it closed too quickly and had to try again. Very frustrating and time consuming
PRISCILLA D | First ImpressionsRates and fees are little too high.
Ezra G | Overall Experienceexcellent, almost a full year with U-haul I had no problems, when I took my move out of storage I found everything in good condition as I stored it, I used the transportation service to store my things and to take them to the place I moved. Everything was very good. Thank you so much.
Stella E | Overall ExperienceBest storage unit I have used here in Florida. Using the trucks also have been excellent. Staff personnel was awesome. Gracias.
ethel p | Overall ExperienceCustomer for over 20 years. Never had issue with storage access. Able to get extra storage unit without a problem if needed
MITZI H | Overall ExperienceToo expensive. The rate hikes over the past three years seemed excessive.
tim s | Overall ExperienceThis uhaul is overcharging customers. The managers are not on the same page as employees. Every time I called it was no answer or left on indefinite hold.
OLGA S | Overall ExperienceHi. The staff that assisted me were great! Very knowledgeable and kind. My only issue was that, I originally rented a unit, but wound up NOT needing it anymore. I rented it on a Wednesday, found out Thursday evening I wouldn't need it. I also left to go out of town that Thursday evening and didn't get back until late Monday night. I never used the Unit AT ALL. All I did was place the lock on the unit as the staff member advised i do. I returned to the office that Tuesday morning (just 6 days later) to cancel the rental. But was NOT given any refund for the rental I wound up not needing or even using. I want expecting a full refund, but to have to pay for an entire month and only technically have the rental space for 6 days is unfair in my opinion.
james p | Overall ExperienceBrought roaches to my house in the boxes.
Brandy R | Overall ExperienceKaylie and the rest of the staff at this location are friendly, professional, great to do business with. The facility itself is always clean and well maintained. I highly recommend it to any one that has storage needs. I will likely reuse it again in the future! Thank you all for being AWESOME!
Anthony R | Overall ExperienceOverall it was a good way ti store our excess stuff, and in the future we may use it again!
Renato S | Overall ExperienceThe staff were very helpful and approachable!
SIEGMEUNDE L | First ImpressionsOnline tool served as a great help on a busy Saturday morning. I was able to get my unit and store my items and go! All while allowing staff to help those that needed an agents help with their needs.
LASHONDA P | Online Move InWhen we placed the reservation on moving to Florida we had reserved a climate controlled unit. This was not available when we arrived after moving 8 hour so we were left with having to take a non climate controlled unit. the person who checked us in at the time stated that it would be fine-our stuff wouldn't be bothered by the lack of climate control ect.. to be honest. The fact that this part of our reservation wasn't honored was a big part of the rating. Unfortunately, there was an issue with our items and with the price increase since we started renting, it made sense to find a unit elsewhere. I would not recommend this location though largely due to the fact that it is a giant pain to try and get in and out of that lot. Move out day there was a family blocking one of two exits the entire day and made getting in and out very challenging.
Elizabeth A | Overall ExperienceHad problems getting in the first day but the manager handled it and now it not working again but haven’t had time to let them know cause I know they will handle it.
Sabrina D | Overall ExperienceI got spiders and mold in my unit
CHIVOUN P | Overall ExperienceOne of your guys at the counter wasn’t really friendly, but the ladies were pleasant and competent.
Ryan W | Overall ExperienceWelcoming helpful
George E | First ImpressionsThe staff is very rude and unhelpful. Raising prices on a unit several times that was not on the original contract you signed is really poor business. Not even sure this is legal. Was accused of cutting my lock off my unit in broad daylight because I misplaced the key after I was instructed by another staff member to do so since it was my responsibility. Very poor management at this location. All staff needs to attend a people skills class in order to know how to speak to and treat customers.
KAYLEA L | Overall ExperienceRude staff
HANS D | Overall ExperienceI love that the unit is open 24/7
Paula C | First ImpressionsI have had family heirlooms in my storage unit for 8 yes while living in Alaska. My sister emptied the unit yesterday. I was paying for an a/c climate controlled unit. My wooden furniture was covered in GREEN MOLD! And! It was NOT air conditioned! I am LIVID!! The furniture pieces ar over 60 years old! They're ruined now!
LISA M | Overall ExperienceTemp in the 'climate controlled' indoor unit was at the very highest level. Dealt with some experience from counter employees that raised a couple issues that needed to be clarified. Check out was quick and easy.
Gloria M | Overall ExperienceThe young man who help me was extremely helpful and kind. He took care of my Situation he was fast and went above and beyond.
Jessica H | First ImpressionsRegular pest control needed. Live cockroaches were observed crawling around.
John W | Overall ExperienceThe young lady that helped me had an attitude and seemed upset that I came in 5 minutes before closing even though I had a reservation. When I said something about her attitude and demeanor she stated that it's been a long day and she's been carrying the store on her back all day. I responded and told her that I too had a long day and that I packed up and entire apartment with two kids by myself and that I needed to get my storage unit because I have to return the truck at 11pm. She stated that I came in right before they were about to close and they are staying past the time for closing to help me. I advised her that I came in before 7pm so she's obligated to help me. Coming from a customer service background, I would never make a PAYING customer feel as if they are inconveniencing me, when it is my job to help.
Jalishia J | First ImpressionsNinguno
JOE B | Overall ExperienceFacility gets moldy and raises my prices 3x in last year with no notice or correspondence
david m | First ImpressionsI am a little upset. When I reserved the unit, the website said I was eligible for a free month's rent and that all I had to pay at the time was the insurance. A day or two later, I get an email saying that $90 was pulled from my account. I have reached out to the store Manager and also spoke with Customer Service, but I have not received any correspondence from the Manager.
Mark R | Online Move InI was advised at the time of getting a storage unit that you can only get in via a security card, however yesterday when I was closing the unit it was advised that is no longer the case. My keys were stolen by an ex however I thought the unit was secure and he wouldn't be able to get in. He did and cleaned out the storage unit minus some papers and trash
Cayla J | Overall ExperienceFriendly and helpful staff. Very clean facility
John W | First ImpressionsThe general manager went out of his way to help! Completely military friendly. I very much appreciate their friendly and professional service.
rachel c | Overall ExperienceVery professional and helpful staff. I will recommend storage to my family and friends. I will use again if needed in the future.
Jacquelyn W | Overall ExperienceYou triple charged my credit card and your cancellation process sucks
april g | Online Move InJoshua Martin keeps the place smelling clean and fresh and the staff is always helpful and efficient I have had two storage units and rented multiple trucks from this location and I have never had any problems! I highly recommend U-Haul on Blanding Boulevard!
Lori H | Overall ExperienceGreat work
STEVEN M | Overall ExperienceThe 1st agent did not know how to access the code box for the storage unit. I wanted to rent a storage unit I was rerouted to another agent and it was a hour before we got things cleared up
Darryl W | Online Move InThe 701 blanding is phenomenal we loved them so much we literally hated that we didn't need our unit any longer.
BRENDA G | Overall ExperienceThe new manager, Ben at the 701 Blanding location in Orange Park, FL is extremely helpful. it’s been great working with him!
Brenda T | Overall ExperienceTried contacting this location for over a month to try to reserve a larger unit, but the calls always went to corporate. I just happened to stop in and check on 10/30/21 and they had one.
Mollie A | First ImpressionsThis is a great facility. Helpful staff, always very professional and the store has everything you need for your next move.
JAMES C | Overall ExperienceTried to contact the store manager many times regarding my account. Calls kept going to a customer service number instead of the shop at 701 blanding blvd. Orange park Fl. He has not returned my calls. Poor customer service.
David W | First ImpressionsStaff made ALL the difference. They were amazing. So helpful
Kristin W | First ImpressionsMy overall experience at U-Haul was Excellent. The general manager Benjamin and his staff were very helpful and courtesy to me. I would use this store location for my storage again in the future. Thank you, Yolanda R Mosby
Yolanda M | Overall ExperienceWARNING STAY AWAY AFTER PAYING ON TIME OR EARLY FOR 3YEARS I came down with covid 19 and could not make it down to pay the staff WAS NASTY AND CHARGED ME DOUBLE FOR BEING LATE ONE DAY THE OWNER WAS WORSE GO SOMEWHERE ELSE THAY ARE NASTY AND ONLY OUT TO TAKE YOUR MONEY
richard f | Overall ExperienceThe young man was helpful. Seemed very knowledgeable. But also seemed a little lost when it came to finding the unit we rented. The maps confused him a bit. Other then that. Service was great. Office was very cluttered. Could definitely use to be cleared out a little
Alfred T | First ImpressionsI was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then
MELODY H | Online Move In.
Christine D | Overall ExperienceOnly problem is that no one seems to answer the phone for the last 2 years. I have been dealing with this location since they opened. This also applied to the corporate office as far as answering the phone.
william h | Overall ExperienceRecently moved to the area and needed a place to store some items while waiting for the opportunity to bring the materials to work. The staff was friendly and very helpful in getting the unit setup. 10/10 would recommend
Jessica B | Overall ExperienceWhen I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15' truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn't have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it's going to cost me $1000's of dollars to replace that furniture cause your site wouldn't allow me to pick a different storage size. And my daughter's furniture wasn't even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don't loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it's actually cooler outside and I live in Florida
Beverly N | Online Move InThe staff went above and beyond to help me.
Mickie S | First ImpressionsThese people here are great. They even took a message for me when I had lost my phone in order for me to get it back. We have a bigger storage unit now, I didn't leave.
Kathy W | Overall ExperienceOutstanding customer Service!
Terrance W | First ImpressionsHelpful and friendly employees
richard p | Overall ExperienceIt made moving and storing my stuff easy
LOGAN K | First ImpressionsThis location is probably the busiest i have ever seen a uhaul storage place and the team here goes up qnd beyond for customers, no matter how busy they get! I absolutely love this location!! By far the best A-Team Uhaul Has! Clean, respectful & accommodations are always met! Thank you all for the jobs that you do, even thean who mops & makes it smell so fresh! I love it!
BRENDA G | Overall ExperienceYou guys are very helpful and friendly. Even helped me get my phone back that I had lost.
KATHY W | First ImpressionsYou raise your rates SO OFTEN and don't give any money back for a partial month of use.
MICHELLE S | Overall ExperienceDalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.
Kechia C | First ImpressionsEvery time my family has dealt with U-Haul is has been a wonderful experience. Please keep up the excellent work.
Michelle S | Overall ExperienceStaff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.
Curtis K | Overall ExperienceIt was very clean and easy access but I don't like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.
CHRISTINA B | Overall ExperienceEvery one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn't get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...
URANIA R | First ImpressionsThe representatives where the absolute best. So very helpful and extremely friendly.
Deborah H | Overall ExperiencePhenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!
David T | Overall ExperienceEveryone was so nice. The unit is easy to get to. Price is ok.
James a | First ImpressionsThe loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn't allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It's not optimal to have 24hr access but only be able to actually move larger items during regular business hours.
Samule K | Online Move Init worked for me
dalea b | Overall ExperienceAfter traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn't have asked for a more positive experience. The facility was very clean!
Beverly A | First ImpressionsThe staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.
Kevin A | Overall Experiencefine service and the employees were very nice,
Angelo P | Overall ExperienceJoel Rocks!!!!!!!!!!!!!
Tanya T | First ImpressionsAn excellent facility. Everyone is very nice.
Brian R | Overall ExperienceJoel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work
STEVEN L | First ImpressionsEvery single time I went to the facility there was a truck parked in front of our unit EVERY TIME! This place is a mess. However Joel is a good guy But for $170 a month. Rip off!! Never again
Andrew Y | Overall ExperienceVery supportive customer service
dwight v | First ImpressionsHad a great experience here.
Craig N | Overall ExperienceVery satisfied with the service.!
john c | First ImpressionsVery unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????
Donald H | Overall ExperienceThe facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.
ROBERT K | Overall ExperienceFriendly service.
Robert M | First ImpressionsDon't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?
susan s | Overall ExperienceThe service I received was great
Adgenora M | First ImpressionsI arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.
Mollie A | Online Move InGreat management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!
hannah b | Overall ExperienceAccess to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It's been frustrating.
candy t | Online Move InWe had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!
Marlene G | Overall ExperienceEasily accessible with a 26’ truck and open late.
Jessica K | First ImpressionsMeagan has outstanding customer service and is a great access to your company.
Linda W | First ImpressionsEveryone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.
megan t | Overall ExperienceJoel is an amazing manager and he really does his best to put the customer first.
betty s | Overall Experiencecheckin & registration and getting myself into the storage took no time. would use again, 10/10 for service!
christian h | First ImpressionsN/C
Ella T | Overall ExperienceGreat storage facility
WENDY J | Overall ExperienceWait time way to long
michael b | Overall ExperienceThe main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.
Shelley F | First Impressions$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.
Ramon G | Overall ExperienceAlways friendly and helpful
william h | Overall ExperienceAwesome experirnce.
james v | Overall ExperienceFriendly employees. Charles was very helpful.
Donald L | Overall ExperienceI had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it
Zachary M | Overall ExperienceThe general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!
Kimberly R | Overall ExperienceMy unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.
Donald H | First Impressionsgreat place, great people!!!! Good equipment for us.
Sharon m | Overall ExperienceStaff very freindly but SLOW
JAMES S | Overall ExperienceThe staff was always friendly and helpful.
kimberly b | Overall ExperienceThe owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.
KIM H | Overall ExperienceAmazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.
Sharon m | First ImpressionsVery helpful
Carly A | First Impressionsgreat service
Michael L | First ImpressionsGood customer service friendly
larry a | First Impressionsj
Mike C | Overall ExperienceClerk was very nice and courteous.
JAMES S | First ImpressionsNeed more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.
Deborah P | First ImpressionsThe staff was extremely helpful and went above and beyond the to fulfill my needs.
ANDREW S | Overall ExperienceAlways a great experience!!
Timika R | Overall ExperienceDustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!
Michelle D | First ImpressionsIt was a great experience. No problems with anything.
Steve K | Overall ExperienceI lost two mattresses because they had water damage and of course they didn't cover anything for us
BASEL H | Overall ExperienceWill come back
shailesh j | Overall ExperienceVery happy
Brian S | Overall ExperienceEveryone was helpful and friendly
Susan C | Overall ExperienceGreat service
MICHAEL S | Overall ExperienceI have been using this u-haul facility for many years, staff and products are always great!!
Greg s | Overall ExperienceYour GM, Grant I believe, is a class act. Absolute great customer service by him and his team.
BRIAN P | Overall ExperienceI was just disappointed that they ha a water problem,
Patricia L | Overall ExperienceGreat service
Brian R | ReservationGracias
Don R | ReservationGREAT PEOPLE
Mike C | ReservationGreat service
LUIS A | Overall ExperienceVery helpful staff.
STEVE H | Overall ExperienceI had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.
Whitney B | ReservationEverything exceeded my expectations.
steve h | Overall ExperienceThe place was clean. The service checking out was very slow.
Leonard T | ReservationGreat place for you to store your things. Great security and well maintained.
gary w | Overall ExperienceThe staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.
timika r | Overall ExperienceGreat service
Sean J | Overall ExperienceEverything was as good or better than expectations.
steve h | ReservationSome of the people at the counter need to get a personality also very understaffed line almost outside to get truck
jacqueline w | ReservationWhen I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.
bryan d | Overall ExperienceThis location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!
Patrick r | Overall ExperienceGracias
Laurie k | Overall ExperienceThere were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.
SUSAN W | Overall ExperienceAWESOME STAFF AND MGMT!
Enji B | Overall ExperienceMove-out was easy and pain free.
Amber P | Overall ExperienceEveryone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team!
kaitlynn B | Overall ExperienceAmazing customer service!
Sara T | Overall ExperienceThis storage facility is very convenient and the employees have always been very helpful.
LYN M | Overall ExperienceThe staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.
DOUG B | Overall ExperienceUhaul was super useful!
maelynn n | Overall ExperienceThaks for all you all did.☺☺☺
Carrie W | Overall ExperienceNice
John P | Overall ExperienceNo comment
Katina K | Overall Experience