This is a great facility. Helpful staff, always very professional and the store has everything you need for your next move.
JAMES C. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Orange Park
Testimonials From Recent Customers
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Easy and fast return.
Walter Z.Great service
LARRY B.A better coffee set up or Coffee area
SHAWN B.Rental van needed brakes BADLY!!!!! Uhaul personnel were great!
Shawn C.Need more workers
Jessie G.Awesome as always!!
JAMES V.Low tire light was on when I picked up the van at 5:30 in the morning had to go across to the gas station and the tire was at 40lbs and the tire rating inside the door jam was 55 lbs
Donald H.Tried to contact the store manager many times regarding my account. Calls kept going to a customer service number instead of the shop at 701 blanding blvd. Orange park Fl. He has not returned my calls. Poor customer service.
David W. | First ImpressionsClean oil off of the dolly before renting again.
BRIAN W.Staff made ALL the difference. They were amazing. So helpful
kristin w. | First ImpressionsTree debris, cleaned before returning
ANTHONY W.Faster check in service. Had to wait about 10 minutes in the empty store before someone started the process which was efficient from that point on.
ROBERT V.Truck had cat urine smell in it when I received it, branch manager Brandon Anderson made it right by refunding most of my bill. Will use this location again
Anna G.Staff were so friendly and accommodating! Thank you for making my experience for the second time the best!
Jeanete G.My overall experience at U-Haul was Excellent. The general manager Benjamin and his staff were very helpful and courtesy to me. I would use this store location for my storage again in the future. Thank you, Yolanda R Mosby
Yolanda M. | Overall ExperienceWARNING STAY AWAY AFTER PAYING ON TIME OR EARLY FOR 3YEARS I came down with covid 19 and could not make it down to pay the staff WAS NASTY AND CHARGED ME DOUBLE FOR BEING LATE ONE DAY THE OWNER WAS WORSE GO SOMEWHERE ELSE THAY ARE NASTY AND ONLY OUT TO TAKE YOUR MONEY
richard f. | Overall ExperienceNothing.
SAMANTHA H.They always work hard and are extra helpful and as kind as can be.
CAROL S.Quick and easy
ELMER N.Nothing. you guys did great. Dropped off early at 8am and by 11am it was finished and checked everything over and installed with care and parts look great! A+
Walter Z.Was treated terribly at the store and they forgot some of the equipment that we rented. Did not make for an easy move
Richard S.Great trailer and great customer services
Anh Bao N.The young man was helpful. Seemed very knowledgeable. But also seemed a little lost when it came to finding the unit we rented. The maps confused him a bit. Other then that. Service was great. Office was very cluttered. Could definitely use to be cleared out a little
Alfred T. | First ImpressionsJust a lil confusion. I selected this location when I made the reservation and picked up the trailer. Shortly thereafter I am receiving texts with instructions to return it 25 miles out of my way. I done as I planned. Will definitely continue to partner with U-Haul for all my future moving needs. Gracias
DWAYNE J.I have used this location multiple times and their service is superior. The nicest staff, very attentive and always super quick in helping to serve you and let you get busy with the tasks at hand. This location is my go-to for Uhaul trailers.
TRAVERS G.no problems. Customer service line was so friendly and efficient
Pat B.Top notch equipment and service
Eugene D.The man who helped me was so patient and very nice. He was thorough and my transaction went smoothly.
KELLY L.Once "I" did all the work to check the truck back in, taking pictures in the rain, an acknowledgement email would be nice!
William A.When I made the online reservation I also called the store to make sure they would have my items for the next day. I was assured everything would be there for me. I called that morning to make sure my equipment was ready for pick up and to report I would be an hour late. I was assured everything was ready for me. I get there and they only have a 20 ft truck not the 26 I reserved. They also don't have any of the additional equipment. On top of that the truck needs an alignment. The ramp gave me 2 hours worth of problems because one of the wheels was damaged from I assume previous rentals. The knobs inside the driving compartment would come off…. A lot of wasted time. Really bad rental experience
JAYSON C.I was supposed to move in Saturday but your locks are broken. So I am still having all of my stuff in the back of a U-Haul truck so I have had to go to the store buy stuff so that I can go to work and then hopefully unload my stuff tonight after work tired ... When I could have had this don't Saturday evening as planned .. now I'm two days in and I will NOT be paying for the cost of the truck ..this has been the most inconvenient move ever!!! Hopefully once you get your locks fixed and I have access to the storage unit it will be great .. but until then
MELODY H. | Online Move InStaff was very friendly
JENNIFER B.The vehicle I had chevrolet 26 ft. Was old and needed some repair, the dash rattled loudly Every time I drove it. And the front tires seem to be out of balance. The staff was great but that truck needs some help
CONARD F.Very helpful and pleasant to work with, I'm renting the trailer again.
ELMER N.Layla provided me with superb customer service. She was very knowledgeable, respectful and courteous during my visit. The rental truck was fantastic. Even though it had 115K miles it was very clean, ran great and was the best moving truck we've ever rented. I highly recommend this Uhaul location.
Carl E.When we initially picked up our 6x12 enclosed trailer, it had a very greasy residue on the entire floor. Our sales guy (didnt get his name) was wonderful in trying to mop it out, but it needed more effort, and it was approaching closing time. Completely understanding that we could not put our belongings on this floor, he moved is promptly into another trailer. Our new trailer was clean, but broke down on our trip. (broken u-bolts).
BRANDON L.Make sure everything is checked out prior to start of job, ie lights, and upon completion. Saves customers time of not having to return for issues caused by uhaul employees.
Jimmy B.Associates were very friendly and helpful! Great experience!
Jonathan G.Fast, efficient courteous staff.
MICHAEL D.Very pleasant employees.
WESLEY M.Uhaul policy doesn't allow for installation estimates. So pickup at end of day no matter when you drop it off. No waiting allowed and no estimated time to install is difficult to plan around. I will not do this again.
Mark G.I rented a car hauler the nylon straps that go around the wheel for retention both straps were almost not long enough to ratchet. Rule of thumb spray lube on all support devices on trailer if not weather protected. Gracias.
BOBBY H.Doing a great job.
AARON W.Very courteous and professional staff
MICHAEL C.The vehicle may need service, it occasionally “shuddered†especially in reverse. I could not figure out how to adjust the mirrors
Dixie M.Seamlessly!!
Vivian N.There is a key alarm when the driver side door opened. It's on all the time. There is a constant raffle just driving normally down the road. You asked so this is for the next customer. The guy we worked with was great and friendly would go to him in the future.
SAMUEL F.Love the customer service
TANGANETHA M.The check-in process could be a bit faster. The return of equipment process is excellent.
KEVIN C.They are very professional. Very interested in customer's needs.
JULIUS C.Great cust svc
MELODY C.Dalton made the experience so pleasant and easy.Thank you so much for all your help.We will be back .
MICHELLE L.The guys at the counter were very friendly and informative.
BENJAMIN E.The last-minute rental and return were quick and easy. The website to make the return was easy to understand and use. The only improvement might be if you can take the pictures from the website without having to go out of it to the phone camera.
RICHARD O..
Christine D. | Overall ExperienceOnly problem is that no one seems to answer the phone for the last 2 years. I have been dealing with this location since they opened. This also applied to the corporate office as far as answering the phone.
william h. | Overall ExperienceRecently moved to the area and needed a place to store some items while waiting for the opportunity to bring the materials to work. The staff was friendly and very helpful in getting the unit setup. 10/10 would recommend
Jessica B. | Overall ExperienceWhen I rented my truck on line and it offered the storage with first month free was awesome but it gave me the 5*8 said that it was equal to a two bedroom apartment and that is was 1200 square feet. And that is totally incorrect that I had to get rid of a lot of my furniture that I will now have to rebuy when I get my new place cause I could not fit it all in there and when I was doing it all on line and I rented a 15' truck which was plenty big it would not let me choose a bigger unit that if I would have had a bigger unit I wouldn't have had to get rid of my living room tables not would I have had to get rid of my daughters complete bedroom furniture and my bedroom furniture. So really in the long run it's going to cost me $1000's of dollars to replace that furniture cause your site wouldn't allow me to pick a different storage size. And my daughter's furniture wasn't even 6 months old and I had to just give it away. SMH…… so I would recommend uhaul storage but would tell them to make sure that they choose the size they need so they don't loose thousands of dollars worth of furniture. And also in a climate controlled facility the a/c should keep it cold not for it to be hot and stuffy in there to where it's actually cooler outside and I live in Florida
Beverly N. | Online Move InThe staff went above and beyond to help me.
Mickie S. | First ImpressionsThese people here are great. They even took a message for me when I had lost my phone in order for me to get it back. We have a bigger storage unit now, I didn't leave.
Kathy W. | Overall ExperienceOutstanding customer Service!
Terrance W. | First ImpressionsHelpful and friendly employees
richard p. | Overall ExperienceIt made moving and storing my stuff easy
LOGAN K. | First ImpressionsThis location is probably the busiest i have ever seen a uhaul storage place and the team here goes up qnd beyond for customers, no matter how busy they get! I absolutely love this location!! By far the best A-Team Uhaul Has! Clean, respectful & accommodations are always met! Thank you all for the jobs that you do, even thean who mops & makes it smell so fresh! I love it!
BRENDA G. | Overall ExperienceYou guys are very helpful and friendly. Even helped me get my phone back that I had lost.
KATHY W. | First ImpressionsDalton, Trevor and Dustin were all very helpful. I do believe the access to the storage units should be at least until midnight without having to pay for 24hr access especially the first week of getting a unit since that is when the moving will be done. Other than that everything was wonderful.
Kechia C. | First ImpressionsEvery one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn't get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...
URANIA R. | First ImpressionsEveryone was so nice. The unit is easy to get to. Price is ok.
James a. | First ImpressionsJoel Rocks!!!!!!!!!!!!!
Tanya T. | First ImpressionsJoel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work
steven l. | First ImpressionsVery satisfied with the service.!
john c. | First Impressions