Comentarios de los clientes para U-Haul Moving & Storage of Orange Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Orange Park

Clasificación general:

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Steve U.
Clasificación:

El cliente no dejó un comentario.

Curtis K. | Overall Experience |
Clasificación:

Staff at this U-Haul were friendly and helpful. Parking is tight and the driveway around the building is too narrow. U-Haul Corporate is a PITA to deal with - It was difficult to set up and change auto payment, and getting receipts for payments acceptable for expense reimbursement was a monumental exercise...ridiculous and inexcusable in the modern era.

DANIEL T.
Clasificación:

I was charged for fuel which I did not use. The truck was on 3/4 when I picked it up as per picture I took with agent there. I only drove the truck 17 miles. Please refund me the fuel charge. Thank You.

CHRISTINA B. | Overall Experience |
Clasificación:

It was very clean and easy access but I don’t like how U-Haul will not prorate if we close out storage early. My storage started out at $70 and increased to $90 over the last 4 years. The least you could have done was give me back the money I spent for not using the storage.

Raja D.
Clasificación:

El cliente no dejó un comentario.

ROBERT O.
Clasificación:

El cliente no dejó un comentario.

URANIA R. | First Impressions |
Clasificación:

Every one there was awesome.. I especially appreciated the young man Jake .. very helpful, and friendly ... I didn’t get his boss name but he went above and beyond to help us out with an issue with the truck drop off... I would highly recommend this facility... they where extremely busy but the customer service was A+ .. Again Thankyou ...

RICARDOANTHONY S.
Clasificación:

I was told i could not return unopened blankets, which i was told i could do when i picked up the equipment.

Ricardo S.
Clasificación:

It was hard to drop off the tow dolly at night since the parking areas were to tight to drive into.

ELBERT W.
Clasificación:

El cliente no dejó un comentario.

Ted E.
Clasificación:

Keep the pick up location where it was originally set for pick up!

JOSEPH P.
Clasificación:

Truck had small roof leak. Some items got wet.

William Y.
Clasificación:

El cliente no dejó un comentario.

THOMAS E.
Clasificación:

El cliente no dejó un comentario.

Judy D.
Clasificación:

Be attentive when people entering the business.

JEFFREY R.
Clasificación:

El cliente no dejó un comentario.

JOHN B.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER M.
Clasificación:

Make Every other rental free

MICHAEL J.
Clasificación:

Great experience

Raymond S.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY L.
Clasificación:

Technician was friendly and professional

teresa P.
Clasificación:

Ashlyn was fantastic. II was having trouble with the app and went inside after getting very frustrated with the rep on the chat, I was ready to walk away. She was so kind and patient and turned everything thing around for me. Please recognize her for excellent customer service.

BRAD F.
Clasificación:

El cliente no dejó un comentario.

Gregory S.
Clasificación:

El cliente no dejó un comentario.

Rafael V.
Clasificación:

I am very disappointed with the service I have received the last 2 times I have rented a truck over the last few months. In August I rented a truck to move my daughter to Orlando and the A/C was broken so I had to ride the whole way in the Florida summer heat with the windows open. Then when I went to get gas there was something wrong with that and the gas would come back out at me wasting a ton of gas all over the floor. Ridiculous. No one even apologized for the inconvenience and I was still charged the full price. Then I just rented a truck for in town and when I got it back to my warehouse (like 2miles drive from pick up location) the ramp on the truck was not sufficient to get anything on the truck which meant it was useless. I returned it immediately and was still charged the full price for the truck. THis is ridiculous and I will definitely be taking my business elsewhere in the future if I dont hear from someone regarding my experience. It is unacceptable.

LYONEL S.
Clasificación:

Nice customer service they doing good job thanks for everything

ROGERLEE E.
Clasificación:

El cliente no dejó un comentario.

GEORGE W.
Clasificación:

El cliente no dejó un comentario.

meg R.
Clasificación:

The staff was extremely knowledgeable as well as friendly. They saved me a ton of money by recommending that I only needed a 5x8 pull behind and not a truck. Also, they hooked up the pull behind and made sure everything worked properly before I pulled off the lot.

MICHAEL A.
Clasificación:

El cliente no dejó un comentario.

DONALD F.
Clasificación:

El cliente no dejó un comentario.

BRAD F.
Clasificación:

El cliente no dejó un comentario.

Brian E.
Clasificación:

Person helping me check out my trailer was not friendly or helpful. Didn't check trailer lights when connected. And even connected the brake away brake to tight. And that was after over an hour of filling out paperwork for a reservation I made online. Guy checking in my trailer however, super friendly and helpful.

DEBORAH P.
Clasificación:

El cliente no dejó un comentario.

GEORGE W.
Clasificación:

El cliente no dejó un comentario.

Stephen B.
Clasificación:

I got a call a few days after I dropped off the trailer that it hadn't been returned. I returned it near closing time a day early. Apparently they forgot to log it in, but the caller handled it well.

MARTY H.
Clasificación:

No comment, everything was great from start to finish.

Mario R.
Clasificación:

El cliente no dejó un comentario.

MELISSA Y.
Clasificación:

El cliente no dejó un comentario.

Jerome E.
Clasificación:

My size truck was not available so got a free upgrade to the next. Quick in/out and no issues. Great job!

James B.
Clasificación:

El cliente no dejó un comentario.

Kim B.
Clasificación:

El cliente no dejó un comentario.

Ralph H.
Clasificación:

Keep it going.

THOMAS F.
Clasificación:

Pay commission based only, then they may want to help you... Also, the 26 foot truck, had a 5 foot ramp????

CHRISTOPHER W.
Clasificación:

Mr. Albert helped me and was super helpful and even provided me a solution for a problem I had briefly at time of rental. Awesome guy and I appreciate him and his helpful advice. Thank You sir

Levan P.
Clasificación:

El cliente no dejó un comentario.

Joseph H.
Clasificación:

The guys who helped me today 10/25 around 11 am we're great. They explained everything clearly and walked through the van with me. I was in and out easy pick up. Highly recommend this team and location. Will be using again for any needs.

John D.
Clasificación:

El cliente no dejó un comentario.

WATSON S.
Clasificación:

El cliente no dejó un comentario.

HALEY R.
Clasificación:

Excellent customer service, staff was inviting, uhaul was very clean, and ready to go when I got there. Staff did a great job explaining the contract to me. It was my first time using Uhaul, and I definitely will come back.

Eric O.
Clasificación:

El cliente no dejó un comentario.

RONALD S.
Clasificación:

Unable to do after hours drop off because of poor website.

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

CLIFFORD D.
Clasificación:

El cliente no dejó un comentario.

JESSE D.
Clasificación:

El cliente no dejó un comentario.

RONALD S.
Clasificación:

Great service over all

PEDRO R.
Clasificación:

El cliente no dejó un comentario.

Gregory M.
Clasificación:

El cliente no dejó un comentario.

RONALD E.
Clasificación:

I've used this location whenever I need your products. You have what need

HEATHER R.
Clasificación:

El cliente no dejó un comentario.

Stephen L.
Clasificación:

El cliente no dejó un comentario.

Alician C.
Clasificación:

El cliente no dejó un comentario.

WILLIE G.
Clasificación:

El cliente no dejó un comentario.

Thomas N.
Clasificación:

Service was superb

timothy H.
Clasificación:

El cliente no dejó un comentario.

Robert K.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

I use U-haul for all my needs

REY P.
Clasificación:

El cliente no dejó un comentario.

Jesse S.
Clasificación:

El cliente no dejó un comentario.

KURT G.
Clasificación:

El cliente no dejó un comentario.

Deborah H. | Overall Experience |
Clasificación:

The representatives where the absolute best. So very helpful and extremely friendly.

LARRY W.
Clasificación:

The steering was very loose and check engine light was on when I picked it up. The light did eventually go out. The location is great and the service was fast and efficient, the person taking care of rental was very friendly and customer service oriented.

nancy G.
Clasificación:

I reserved drop off at this Blanding location it was closed when I arrived. I tried to check in online to complete return but site didn't work. I put keys in lock box per two employees leaving store. Next morning I got call truck not returned to right place though this is where my drop off reservation was. I got pushed from one haul person to another with no resolution BUT regional manager was supposed to call me yesterday to fix mistake made by uhaul but naturally no call. This was big mess by I haul they need to fix and better not cost me more money

Preston S.
Clasificación:

A little stand offish bat first but we were taken care of in the end. Nice staff

CHRISTY B.
Clasificación:

El cliente no dejó un comentario.

CARLA A.
Clasificación:

Great customer service

LUIS P.
Clasificación:

El cliente no dejó un comentario.

JOSEPH J.
Clasificación:

El cliente no dejó un comentario.

MIKE C.
Clasificación:

El cliente no dejó un comentario.

KELLY B.
Clasificación:

Experience was top notch again!!

MacKenzie S.
Clasificación:

El cliente no dejó un comentario.

PATRICIA K.
Clasificación:

No problems what so ever. A very pleasant, easy experience !!

JAMES Y.
Clasificación:

El cliente no dejó un comentario.

STEPHEN G.
Clasificación:

Made the entire process easy. Dustin was very helpful and attentive. He explained everything completely and I was in and out within 30 minutes. Highly recommended.

JOHN F.
Clasificación:

El cliente no dejó un comentario.

DIANNE W.
Clasificación:

Service Vehicles when they are returned. We rented a pickup truck and the trailer light fuses were blown. The Interior of the cab was dirty And there was serious exterior damage that did Not show up on the file for me to evaluate. I tried to take pictures of the damage to show, but the system would Not take my submissions. I tried to get help from the UHaul personnel but was told to just take a picture in my phone.

ROGER T.
Clasificación:

El cliente no dejó un comentario.

Vipull p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Nimsay M.
Clasificación:

El cliente no dejó un comentario.

David N.
Clasificación:

Great customer service

Robert L.
Clasificación:

Sensational!

David T. | Overall Experience |
Clasificación:

Phenomenal service from all the employees. Everyone is super understanding and very knowledgable. Will be doing business again in the future!

HENRY L.
Clasificación:

El cliente no dejó un comentario.

Donald R.
Clasificación:

Keep up the great work and customer service!

Blake L.
Clasificación:

El cliente no dejó un comentario.

MARIA Z.
Clasificación:

El cliente no dejó un comentario.

DALE D.
Clasificación:

All staff were very helpful and friendly. Outstanding experience. Thank you.

Wade B.
Clasificación:

El cliente no dejó un comentario.

CHARLES M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM N.
Clasificación:

El cliente no dejó un comentario.

BRIAN D.
Clasificación:

the girl that was working there at the time just had a bad attitude, thought she was the greatest thing! Needs a serious lesson on how to be polite and professional! Even over heard another customer make a negative comment about her! She needs to be drug tested, she looked as if she was tweaking!

Daniel S.
Clasificación:

El cliente no dejó un comentario.

Rodney H.
Clasificación:

El cliente no dejó un comentario.

BRUCE C.
Clasificación:

El cliente no dejó un comentario.

WILLARD M.
Clasificación:

El cliente no dejó un comentario.

LAWONICA D.
Clasificación:

Service was excellent!

James a. | First Impressions |
Clasificación:

Everyone was so nice. The unit is easy to get to. Price is ok.

Kelly M. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Samule K. | Online Move In |
Clasificación:

The loading dock doors being inoperable after office business hours is a bit of an inconvenience. Sometimes moving doesn’t allow for being there during business hours and not all items fit through the smaller regular personnel doorways. It’s not optimal to have 24hr access but only be able to actually move larger items during regular business hours.

Wanda B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Vipull p. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

dalea b. | Overall Experience |
Clasificación:

it worked for me

Kristen H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Beverly A. | First Impressions |
Clasificación:

After traveling 10 hours, we were tired. The staff was helpful, efficient and friendly. We couldn’t have asked for a more positive experience. The facility was very clean!

Courtney H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mona E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

christina d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin A. | Overall Experience |
Clasificación:

The staff of workers were ALWAYS very helpful and friendly. I want really thank the manager of that store for really making it a pleasure going there. When I 1st went to open up my account there he was very polite and friendly. I do not remember his name but he was a black man.

Angelo P. | Overall Experience |
Clasificación:

fine service and the employees were very nice,

marian h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Rhonda L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tanya T. | First Impressions |
Clasificación:

Joel Rocks!!!!!!!!!!!!!

patrick c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brian R. | Overall Experience |
Clasificación:

An excellent facility. Everyone is very nice.

CLAIRE A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

steven l. | First Impressions |
Clasificación:

Joel is a great person. No one wants to move but in a time of need his friendly attitude made the overall experience so much better. Keep up the great work

Andrew Y. | Overall Experience |
Clasificación:

Every single time I went to the facility there was a truck parked in front of our unit EVERY TIME! This place is a mess. However Joel is a good guy But for $170 a month. Rip off!! Never again

dwight v. | First Impressions |
Clasificación:

Very supportive customer service

Craig N. | Overall Experience |
Clasificación:

Had a great experience here.

john c. | First Impressions |
Clasificación:

Very satisfied with the service.!

Donald H. | Overall Experience |
Clasificación:

Very unhappy with 24 hours access. my unit (1327) was always block by trucks,it was placed in the system not to park in front of the unit,but they did any way. WHY DID I PAY FOR 24HR ACCESS??????????

ROBERT K. | Overall Experience |
Clasificación:

The facility was always clean and well-kept, and our storage unit was easily accessible. When we needed to buy packing and moving Supplies the staff was Very helpful and pleasant.

Robert M. | First Impressions |
Clasificación:

Friendly service.

susan s. | Overall Experience |
Clasificación:

Don't understand why you're not willing to prorate the month . Having to pay for weeks we're not there?

Adgenora M. | First Impressions |
Clasificación:

The service I received was great

Mollie A. | Online Move In |
Clasificación:

I arrived after hours and had difficulty figuring out how to access the facility. After getting in, everything went easy peasy.

hannah b. | Overall Experience |
Clasificación:

Great management, well maintained, great customer service. Convenient location and hours. Well-lit, clean, & carts are clean and always available. No complaints at all. Definitely will recommend!

candy t. | Online Move In |
Clasificación:

Access to the self loading storage area is blocked by returned trucks a lot. Makes it difficult to load/unload my car. It’s been frustrating.

Marlene G. | Overall Experience |
Clasificación:

We had a great experience with Uhaul. The staff helped us out with the 2 glitches that we did have. I would absolutely go back to this Uhaul!

Jessica K. | First Impressions |
Clasificación:

Easily accessible with a 26’ truck and open late.

Linda W. | First Impressions |
Clasificación:

Meagan has outstanding customer service and is a great access to your company.

megan t. | Overall Experience |
Clasificación:

Everyone was friendly and accommodating. Joel always was friendly, easy going and accommodating as well. I am glad he became the manager as he seemed to be one of the hardest working employees there.

betty s. | Overall Experience |
Clasificación:

Joel is an amazing manager and he really does his best to put the customer first.

christian h. | First Impressions |
Clasificación:

checkin & registration and getting myself into the storage took no time. would use again, 10/10 for service!

Ella T. | Overall Experience |
Clasificación:

N/A

WENDY J. | Overall Experience |
Clasificación:

Great storage facility

michael b. | Overall Experience |
Clasificación:

Wait time way to long

Shelley F. | First Impressions |
Clasificación:

The main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.

Ramon G. | Overall Experience |
Clasificación:

$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.

william h. | Overall Experience |
Clasificación:

Always friendly and helpful

james v. | Overall Experience |
Clasificación:

Awesome experirnce.

Donald L. | Overall Experience |
Clasificación:

Friendly employees. Charles was very helpful.

Zachary M. | Overall Experience |
Clasificación:

I had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it

Kimberly R. | Overall Experience |
Clasificación:

The general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!

Donald H. | First Impressions |
Clasificación:

My unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.

Sharon m. | Overall Experience |
Clasificación:

great place, great people!!!! Good equipment for us.

JAMES S. | Overall Experience |
Clasificación:

Staff very freindly but SLOW

kimberly b. | Overall Experience |
Clasificación:

The staff was always friendly and helpful.

KIM H. | Overall Experience |
Clasificación:

The owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.

Sharon m. | First Impressions |
Clasificación:

Amazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.

Carly A. | First Impressions |
Clasificación:

Very helpful

Michael L. | First Impressions |
Clasificación:

great service

larry a. | First Impressions |
Clasificación:

Good customer service friendly

Mike C. | Overall Experience |
Clasificación:

j

JAMES S. | First Impressions |
Clasificación:

Clerk was very nice and courteous.

Deborah P. | First Impressions |
Clasificación:

Need more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.

ANDREW S. | Overall Experience |
Clasificación:

The staff was extremely helpful and went above and beyond the to fulfill my needs.

Timika R. | Overall Experience |
Clasificación:

Always a great experience!!

Michelle D. | First Impressions |
Clasificación:

Dustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!

Steve K. | Overall Experience |
Clasificación:

It was a great experience. No problems with anything.

BASEL H. | Overall Experience |
Clasificación:

I lost two mattresses because they had water damage and of course they didn't cover anything for us

shailesh j. | Overall Experience |
Clasificación:

Will come back

Brian S. | Overall Experience |
Clasificación:

Very happy

Susan C. | Overall Experience |
Clasificación:

Everyone was helpful and friendly

MICHAEL S. | Overall Experience |
Clasificación:

Great service

Greg s. | Overall Experience |
Clasificación:

I have been using this u-haul facility for many years, staff and products are always great!!

BRIAN P. | Overall Experience |
Clasificación:

Your GM, Grant I believe, is a class act. Absolute great customer service by him and his team.

Patricia L. | Overall Experience |
Clasificación:

I was just disappointed that they ha a water problem,

Brian R. | Reservation |
Clasificación:

Great service

Don R. | Reservation |
Clasificación:

Thanks

Mike C. | Reservation |
Clasificación:

GREAT PEOPLE

Luis A. | Overall Experience |
Clasificación:

Great service

STEVE H. | Overall Experience |
Clasificación:

Very helpful staff.

Whitney B. | Reservation |
Clasificación:

I had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.

steve h. | Overall Experience |
Clasificación:

Everything exceeded my expectations.

Leonard T. | Reservation |
Clasificación:

The place was clean. The service checking out was very slow.

gary w. | Overall Experience |
Clasificación:

Great place for you to store your things. Great security and well maintained.

timika r. | Overall Experience |
Clasificación:

The staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.

Sean J. | Overall Experience |
Clasificación:

Great service

steve h. | Reservation |
Clasificación:

Everything was as good or better than expectations.

jacqueline w. | Reservation |
Clasificación:

Some of the people at the counter need to get a personality also very understaffed line almost outside to get truck

bryan d. | Overall Experience |
Clasificación:

When I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.

Patrick r. | Overall Experience |
Clasificación:

This location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!

Laurie k. | Overall Experience |
Clasificación:

Thanks

SUSAN W. | Overall Experience |
Clasificación:

There were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.

Enji B. | Overall Experience |
Clasificación:

AWESOME STAFF AND MGMT!

Amber P. | Overall Experience |
Clasificación:

Move-out was easy and pain free.

kaitlynn B. | Overall Experience |
Clasificación:

Everyone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team! 😃

Sara T. | Overall Experience |
Clasificación:

Amazing customer service!

LYN M. | Overall Experience |
Clasificación:

This storage facility is very convenient and the employees have always been very helpful.

DOUG B. | Overall Experience |
Clasificación:

The staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.

maelynn n. | Overall Experience |
Clasificación:

Uhaul was super useful!

Carrie W. | Overall Experience |
Clasificación:

Thaks for all you all did.☺☺☺

John P. | Overall Experience |
Clasificación:

Nice

Katina K. | Overall Experience |
Clasificación:

No comment

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