Customer Reviews for U-Haul Moving & Storage of Orange Park

5,598 reviews

701 Blanding Blvd   Orange Park, FL 32065
(@ Fillmore St Across the street from Big Lots & Waffle House, Next to Value Pawn)

(904) 276-9530

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 276-9530

701 Blanding Blvd
Orange Park, FL 32065
(@ Fillmore St Across the street from Big Lots & Waffle House, Next to Value Pawn)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

More information regarding locations of stops.

beverly m 
Rating:
5.0

Customer did not leave a comment.

Gerardo L 
Rating:
5.0

Great job.

henry s 
Rating:
5.0

Customer did not leave a comment.

candy t 
Rating:
5.0

Customer did not leave a comment.

Pasquale P 
Rating:
5.0

Just keep doing what you are doing. Great customer service.

Robert A 
Rating:
4.0

Customer did not leave a comment.

Jahlil E  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Miranda M 
Rating:
5.0

Fill fuel in vehicles before renting out to the next customer. It is hard for a customer to match the odd amounts left in the tank upon vehicle checkout and will fill beyond that amount when returning the vehicle so as to not get charged, yet are not reimbursed for filling above amount required to avoid a fuel charge. Years ago, most companies had rental vehicles at full upon check out, and would request that the vehicle was returned at full (much more advantageous to the customer…easy to get close to the full line than 3/8, 1/2 etc

James D 
Rating:
5.0

I stopped by to see if any utility trailers were available and they were all reserved this particular day. I was speaking with the GM who asked what we were needing it for and I told her. She told me they had 4 smaller ones that were not reserved and the size she mentioned was perfect for what we were hauling. We were in and out in no time and had it returned within 3 hours. Everything worked out great and I would definitely recommend and we will be using this location in the future. Thanks for a great experience!

bernard v 
Rating:
5.0

Customer did not leave a comment.

Theresa H 
Rating:
2.0

When I picked up the car trailer the young man who waited on us wouldn't help us after we drove the car onto the trailer. we needed instructions to tie and chain it up. He said it is an extra $20 to help me connect and secured the car I refused to pay because I know this was a scam. I was very upset

Susan A 
Rating:
2.0

Had to driv 120 miles out of my way to return the truck when I had to drive to another location to drop off a trailer that I pulled for over 1900 miles and couldn’t leave my truck. Will never use U-Haul again

brittany w 
Rating:
5.0

Y'all do a great job so keep it up don't change a thing

charlie B 
Rating:
5.0

Customer did not leave a comment.

Jared V 
Rating:
5.0

The truck was returned late by the previous customer. That is not the fault of the facility but caused a delay for me.

Rich-Ann D 
Rating:
4.0

2 issues, not major, provided to management. Great Staff!

william d 
Rating:
3.0

Customer did not leave a comment.

Philip W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry M 
Rating:
5.0

Customer did not leave a comment.

alec s  |  Overall Experience 
Rating:
4.0

Wash the windshield There is a note that says to turn off the tow/haul device when driving empty but I could not find any ion/off device. It was probably right in front of me and I just didn’t see it. Other than that everything went great. Thank you John Scaplen

John S 
Rating:
5.0

A little busy when I came, service was excellent

Richard B 
Rating:
5.0

Customer did not leave a comment.

ROSA V 
Rating:
5.0

Customer did not leave a comment.

MIGUEL V 
Rating:
5.0

Nothing different. Easy and efficient with very helpful staff

mandy m 
Rating:
5.0

The only problem we had was something was wrong with the brakes.And you had to use two feet to get the truck to sthat was a little aggravating

SALLY T 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA S  |  Overall Experience 
Rating:
5.0

Kayle, store manger was awesome

Lorenzo K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Great

Mark R 
Rating:
5.0

good services

Robert C 
Rating:
5.0

Everything ran smoothly. The truck and additional equipment were clean, and operated as advertised. Easy pick up and drop off!

Barbara S 
Rating:
5.0

Nothing

RODNEY M 
Rating:
3.0

I don’t care for the manger at this location. Very standoffish. Not friendly or inviting

navindra m 
Rating:
5.0

Customer did not leave a comment.

CARLOS M 
Rating:
5.0

courteous friendly efficient

kathleen h 
Rating:
5.0

Kaylee was so helpful and understanding. I don’t know what we would’ve done without her help.

MICHEAL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Awesome experience

Lyndarryl C 
Rating:
5.0

Customer did not leave a comment.

Miguel R 
Rating:
3.0

Customer service training. I waited 15 mins to be talked to as there were 3 employees looking over a recently returned 26ft uhaul and blowing it out right in front of the store doors. I waited 15mins for someone even to acknowledge me standing right beside them waiting. One would think the purchasing customer in front of you would be the priority over cleaning a return truck especially within 15mins of closing for the day

Richard M 
Rating:
5.0

The vehicle really needs an alignment as well as the left door needs adjusting.

Jimmy J 
Rating:
5.0

Customer did not leave a comment.

Charleton K 
Rating:
3.0

I returned the equipment one hour late he charged me $20 for one day extra, that is not acceptable.

TOAN P 
Rating:
5.0

Would not allow me to choose NA for equipment. Only selected NO because the equipment I selected at home when making reservations was not available upon check in.

Sarah L 
Rating:
5.0

Customer did not leave a comment.

Reba B 
Rating:
5.0

Customer did not leave a comment.

DENNIS D 
Rating:
4.0

Customer did not leave a comment.

Joseph L 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Stuart M 
Rating:
3.0

The vehicle that I rented was older, had a bad cigarette smell and the parking brake seemed a little worn from wear.

Tarrance F 
Rating:
4.0

Customer did not leave a comment.

Dana S  |  First Impressions 
Rating:
1.0

I have rented with U-Haul many times, this location is by far the worst experience I've ever had with a storage unit rental. At move in they had me wait 1.5 hrs and call the customer service to clear myself for move in because someone at the address I gave them owed a bill that wasn't me or anything to do with me. The man on the phone even said they could have skipped that and not inconvenienced me. While waiting I apparently parked the loaded uhaul in an employee's' way. That employee came in talking crap (not professional crap either)about the person that parked the truck there. I then asked where he wanted me to park it and he rudely said IDK ask her. Then the manager Kaylie told me that my truck rental didn't qualify me for a free month storage because it wasn't a one way move and I was dropping the truck at the place I picked it up from. That was a lie, I was offered a free month with my truck rental the other day at another location, which I used to move out of this storage with. Will not use this location ever again. employees only act as well as their managers act. the whole location is rotting under this manager. I do think with the $ i paid I should not have had to move out with the building being 85 degrees. We pay for climate control for a reason.

CATHERINE D  |  Overall Experience 
Rating:
4.0

Have the QR code with ability to do return process instead of having to download the app. The return process was inconvenient at 9 o clock at night, trying to figure out how to return the truck. In the past, I received an email that was linked to return process.

Lynn B 
Rating:
1.0

Reserved 2 furniture dollies. At pick up, only 1 dollie available. Had to find another dollie at another location delaying my hired labor. This cost me money for your mistake. What are you going to do to make things right after screwing my move up? Please advise!!!

Dennis N 
Rating:
5.0

Very nice

JOAN B 
Rating:
5.0

Nothing.. Keep up the good work

Kenneth h 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Kevin P 
Rating:
3.0

Most of my interaction was done online as it is very difficult to get a human on the phone or in person to help out. Sat on hold over 7 minutes when trying to close out the account. This was the closest location to my home.

Vicki L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney M 
Rating:
2.0

Windows dirty. Inside not clean. Right front tire was 50lbs under pressure presenting a safety hazard. Had to drive around to find working air pressure at gas stations.

Christopher K 
Rating:
5.0

Nothing! Christian is the reason I always use this location. Very knowledgeable and will find a way to satisfy every customer.

Sheree C 
Rating:
1.0

The women who checked us in was rude and unwelcoming. The truck I rented had major front end issues.

John B 
Rating:
5.0

Mr. Christian was very patient and helpful.

PATRICIA G  |  First Impressions 
Rating:
5.0

I was happy with the way things are. My return went smoothly so I don't see a need for any changes.

BD H 
Rating:
5.0

Calida. Y eficacia

leonardo a 
Rating:
5.0

Customer did not leave a comment.

Garnice B 
Rating:
4.0

Customer did not leave a comment.

Katherine O 
Rating:
3.0

The lady gave us a hard time about sme scratches on the truck we are not responsible for. They had been there when we received the truck. We returned it cleaner than we received it, yet we were not treated like good customers. Those rentals are not cheap, and we would expect hygiene, and that you track the condition of your vehicles, and curtousy of your staff to be enforced.

Silvia T 
Rating:
5.0

Customer did not leave a comment.

khayla a 
Rating:
5.0

Customer did not leave a comment.

albin b 
Rating:
5.0

Customer did not leave a comment.

Cody A 
Rating:
5.0

Customer did not leave a comment.

Darren H  |  Online Move In 
Rating:
5.0

Excellent and professional experience!!!

Angelo R 
Rating:
4.0

First of all, the folks at the location were helpful and friendly. Now the negatives, the driver’s door seal was damaged and it created a loud howl at highway speeds. Luckily only 1700 of our 1750 mile journey was at highway speeds. It was so loud I had to buy ear plugs and I couldn’t hear the radio. Also, the trailer lights stopped working halfway through our trip. Luckily we survived and didn’t end up in an accident because of this faulty equipment.

christopher b 
Rating:
5.0

Customer did not leave a comment.

Isaac M 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Customer did not leave a comment.

LYNDA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra C 
Rating:
4.0

Made move easier, thank you

Keith P 
Rating:
5.0

Customer did not leave a comment.

kent c 
Rating:
5.0

Kaylee was very good about my service she is always a good person rate her perfect 10##

hubert p 
Rating:
5.0

Wonderful

Mark R 
Rating:
4.0

Customer did not leave a comment.

Charles L 
Rating:
5.0

Awesome customer service

JOSIE V 
Rating:
5.0

Everyone at this location was very helpful! I was having issues with using the app and they were able to get me taken care of with it minutes. Highly recommend this location!

Amber R 
Rating:
4.0

My storage access code did not work

ROBERT S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH C 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Everyone was excellent, will recommend this location for sure

thomas d 
Rating:
4.0

personnel were average. dont make me park your trailer. I'll stop my vehicle, you do the rest

chris g 
Rating:
5.0

dependable and available

THOMAS B 
Rating:
5.0

Truthfully, it was the easiest equipment rental experience I’ve had.

Johnathan S 
Rating:
5.0

Customer did not leave a comment.

Roger C 
Rating:
4.0

Customer did not leave a comment.

ELIDO B 
Rating:
5.0

Customer did not leave a comment.

Taylor B 
Rating:
5.0

Customer did not leave a comment.

virginia B 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Clean the return trucks and vans. I had dog fur all in the front of the van that triggered my allergic reactions. Very filthy.

Wanda D 
Rating:
5.0

Customer did not leave a comment.

Taffini E 
Rating:
2.0

The rep helping me like forgot he was helping me. We went out to look at the trailer I was renting and realized it was the wrong one. I asked him to switch it to a different one and he said no problem and went inside. After waiting in the parking lot for him to return for like 15 min, I decide to go insode to see what the problem was. He was helping someone else at the counter so I waited. When I walked to the counter he asked me how he coukd help me. I reminded him he was switching out the trailer he finally got it done. He then tells me I have to return the trailer by 1120pm using the app or it woukd charge me for additional time. So I bring trailer back and tried for almost an hour to return the trailer with the app but it keeps erroring out. I eventually just left the trailer on the property and left. Was a stressful experience from start to finish.

Jason G 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

ARNITA C  |  Overall Experience 
Rating:
5.0

I liked it because all of these guys were really good and helpful towards everything like moving it to the storage. I like it because it was convenient.

JASON A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas J 
Rating:
4.0

The guy said all I had to do was pick up the keys and drive. That was not the case

MANUEL B 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

Customer did not leave a comment.

Lorenzo B 
Rating:
5.0

Customer did not leave a comment.

Emily M 
Rating:
1.0

They provided an old truck, it was misaligned kept veering to the right. When filling tank with gas the gauge will only show tank was filled a little past half a tank. I had reserved a Dolly and padding, the paddding was not given to me it was removed from my reservation and I had to purchase a Dolly to them having them all reserved. When i dropped off the truck the guy asked why would they give me a truck that old, they no longer gave those models out. Worst experience ever!

Yurjania R 
Rating:
5.0

Tyler was very helpful, friendly he made a stressful moving day better …. Thank you

terita h 
Rating:
5.0

Customer did not leave a comment.

KEIONA S  |  First Impressions 
Rating:
5.0

The unit I was given needed serious repairs done to it. Luckily, I only had a less than 25 miles to drive it, otherwise I would’ve returned it. Steering had 6-8” of play and the alignment was off as well. The transmission was having issues and the brakes were squealing. The condition other than that was fine, the truck was clean in the cab and the back. Pickup and return was simple, so they had that going for them. Location was handy for me, regardless of the situation I had with the truck, the staff and all contact with their agents was a pleasure.

Dawn T 
Rating:
4.0

Customer did not leave a comment.

jeff m 
Rating:
5.0

Improve the app. I had to use counter services to check in because the system would acknowledge that I was at the correct location.

Leilani N 
Rating:
5.0

Customer did not leave a comment.

JAMES R  |  Overall Experience 
Rating:
1.0

It was always a problem with management

Sharika Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penelope P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron H  |  Overall Experience 
Rating:
5.0

Christian was alsome, we drove from Indiana to pickup stuff from storage and we reserved a trailer from the another location but they where having computer problems so came to the Blanding location hoping to get a trailer and Christian made it happen. We weren't able to get into our storage unit because not having the right key. Christian checked on us to make sure we didn't need anything. While trying to get lock open. For all the problems we where having Christian made our day better.

MICHAEL B  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly

JAMES R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ronette G  |  Overall Experience 
Rating:
3.0

Lots of roaches in the facility

URANIA R  |  Overall Experience 
Rating:
5.0

I fill safe & Confidence with my Uhaul storages because my location is Super Amazing! Shout out to the Workers there & Special thanks to Kayla

Loretta M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

doug e  |  Overall Experience 
Rating:
5.0

The staff were friendly

THOMAS C  |  First Impressions 
Rating:
5.0

Christian J was helpful. A young man with locs helped me to my car; I didn’t catch his name. He was pleasant , friendly and respectful.

LATOSHIA B  |  First Impressions 
Rating:
5.0

Only issue is the sliding doors need to stay open longer. I'm a senior with disability and I can't move fast enough to go from keypad to pushing cart inside. Then it closed too quickly and had to try again. Very frustrating and time consuming

PRISCILLA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborah w  |  Overall Experience 
Rating:
4.0

Rates and fees are little too high.

Ezra G  |  Overall Experience 
Rating:
5.0

excellent, almost a full year with U-haul I had no problems, when I took my move out of storage I found everything in good condition as I stored it, I used the transportation service to store my things and to take them to the place I moved. Everything was very good. Thank you so much.

Stella E  |  Overall Experience 
Rating:
5.0

Best storage unit I have used here in Florida. Using the trucks also have been excellent. Staff personnel was awesome. Thank you.

ethel p  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latonja B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda W  |  Overall Experience 
Rating:
5.0

Customer for over 20 years. Never had issue with storage access. Able to get extra storage unit without a problem if needed

MITZI H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEAL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nakitta t  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosemary B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kal S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer G  |  Overall Experience 
Rating:
4.0

Too expensive. The rate hikes over the past three years seemed excessive.

tim s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary p  |  First Impressions 
Rating:
1.0

This uhaul is overcharging customers. The managers are not on the same page as employees. Every time I called it was no answer or left on indefinite hold.

OLGA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISAAC N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Obie H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANGANETHA M  |  Overall Experience 
Rating:
2.0

Hi. The staff that assisted me were great! Very knowledgeable and kind. My only issue was that, I originally rented a unit, but wound up NOT needing it anymore. I rented it on a Wednesday, found out Thursday evening I wouldn’t need it. I also left to go out of town that Thursday evening and didn’t get back until late Monday night. I never used the Unit AT ALL. All I did was place the lock on the unit as the staff member advised i do. I returned to the office that Tuesday morning (just 6 days later) to cancel the rental. But was NOT given any refund for the rental I wound up not needing or even using. I want expecting a full refund, but to have to pay for an entire month and only technically have the rental space for 6 days is unfair in my opinion.

james p  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jessiqua W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leola M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melodie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHERRY R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan C  |  First Impressions 
Rating:
3.0

Brought roaches to my house in the boxes.

Brandy R  |  Overall Experience 
Rating:
5.0

Kaylie and the rest of the staff at this location are friendly, professional, great to do business with. The facility itself is always clean and well maintained. I highly recommend it to any one that has storage needs. I will likely reuse it again in the future! Thank you all for being AWESOME!

Anthony R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mollie A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINALD R  |  Overall Experience 
Rating:
4.0

Overall it was a good way ti store our excess stuff, and in the future we may use it again!

Renato S  |  Overall Experience 
Rating:
5.0

The staff were very helpful and approachable!

SIEGMEUNDE L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beverly n  |  First Impressions 
Rating:
5.0

Online tool served as a great help on a busy Saturday morning. I was able to get my unit and store my items and go! All while allowing staff to help those that needed an agents help with their needs.

LASHONDA P  |  Online Move In 
Rating:
3.0

When we placed the reservation on moving to Florida we had reserved a climate controlled unit. This was not available when we arrived after moving 8 hour so we were left with having to take a non climate controlled unit. the person who checked us in at the time stated that it would be fine-our stuff wouldn't be bothered by the lack of climate control ect.. to be honest. The fact that this part of our reservation wasn't honored was a big part of the rating. Unfortunately, there was an issue with our items and with the price increase since we started renting, it made sense to find a unit elsewhere. I would not recommend this location though largely due to the fact that it is a giant pain to try and get in and out of that lot. Move out day there was a family blocking one of two exits the entire day and made getting in and out very challenging.

Elizabeth A  |  Overall Experience 
Rating:
4.0

Had problems getting in the first day but the manager handled it and now it not working again but haven’t had time to let them know cause I know they will handle it.

Sabrina D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carly V  |  Overall Experience 
Rating:
2.0

I got spiders and mold in my unit

CHIVOUN P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Salome G  |  Overall Experience 
Rating:
5.0

One of your guys at the counter wasn’t really friendly, but the ladies were pleasant and competent.

Ryan W  |  Overall Experience 
Rating:
5.0

Welcoming helpful

George E  |  First Impressions 
Rating:
2.0

The staff is very rude and unhelpful. Raising prices on a unit several times that was not on the original contract you signed is really poor business. Not even sure this is legal. Was accused of cutting my lock off my unit in broad daylight because I misplaced the key after I was instructed by another staff member to do so since it was my responsibility. Very poor management at this location. All staff needs to attend a people skills class in order to know how to speak to and treat customers.

KAYLEA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darryl p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharonne S  |  First Impressions 
Rating:
2.0

Rude staff

HANS D  |  Overall Experience 
Rating:
5.0

I love that the unit is open 24/7

Paula C  |  First Impressions 
Rating:
4.0

I have had family heirlooms in my storage unit for 8 yes while living in Alaska. My sister emptied the unit yesterday. I was paying for an a/c climate controlled unit. My wooden furniture was covered in GREEN MOLD! And! It was NOT air conditioned! I am LIVID!! The furniture pieces ar over 60 years old! They’re ruined now!

LISA M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dakota B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jakarie j  |  First Impressions 
Rating:
4.0

Temp in the ‘climate controlled’ indoor unit was at the very highest level. Dealt with some experience from counter employees that raised a couple issues that needed to be clarified. Check out was quick and easy.

Gloria M  |  Overall Experience 
Rating:
5.0

The young man who help me was extremely helpful and kind. He took care of my Situation he was fast and went above and beyond.

Jessica H  |  First Impressions 
Rating:
3.0

Regular pest control needed. Live cockroaches were observed crawling around.

John W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberta C  |  Overall Experience 
Rating:
3.0

The young lady that helped me had an attitude and seemed upset that I came in 5 minutes before closing even though I had a reservation. When I said something about her attitude and demeanor she stated that it’s been a long day and she’s been carrying the store on her back all day. I responded and told her that I too had a long day and that I packed up and entire apartment with two kids by myself and that I needed to get my storage unit because I have to return the truck at 11pm. She stated that I came in right before they were about to close and they are staying past the time for closing to help me. I advised her that I came in before 7pm so she’s obligated to help me. Coming from a customer service background, I would never make a PAYING customer feel as if they are inconveniencing me, when it is my job to help.

Jalishia J  |  First Impressions 
Rating:
5.0

None

JOE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendra W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robin L  |  Overall Experience 
Rating: