Comentarios del cliente para U-Haul Moving & Storage of Orange Park
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Orange Park
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Chelsie H. en
Perfect
Steven F. en
When I got the truck it was not washed or vecumned but there was little dirt in the cab on the floor board and although the customer service was adequate I was not fully aware on why if the price of 1995 a day was posted on the truck that I rented why the bill came to be a whopping $100.47!!! TO ME THATS REDICULOUS!!! And false advertising but when i asked before paying the bill i was told because i used it for a little more then 100 miles if i knew the rate before hand i never would of done it to me a 1 day rental should never be over more then about 50 dollars especially when one has to replace the gas before the truck is returned its a complete rip off!!! But live and learn because i will NEVER do it again thats for sure or recommend uhaul to anyone!!!
William C. en
Addressed all the initial problems from GA pickup with high level customer service. Associate was very concerned with the overall experience from reservation adjustment, pickup problems and condition of the vehicle rented. Very happy to use Orange Park again.
Laura R. en
There was two employees at the counter and one was the manager. Neither one acknowleded my being there. Called for someone outside to come in and help me. I guess going home was more important than customers for the manager. Not friendly at ALL.
Joel W. en
This Store Rocks!
ryan g. en
The guys in the were very polite and were very helpful with any questions I had. Truck was clean and they had plenty of trucks at the store. Highly recommended.
Shane C. en
Ashley had me in and out faster than any time I have rented from UHAUL
Kim W. en
My experience was great, not really anything that I can say for improvement!! Customer Service was excellent vehicle was clean an well maintained.
Patricia S. en
Go to ashley shes dope
Timothy M. en
Great people
dustin t. en
I dropped off after hours
Dave O. en
Ashlyn did a great job! She was very personable and thorough.
Brandon D. en
Very simple and convenient
Gary P. en
Reserved a 26’ truck one week in advance. Arrived Saturday morning to pick up my reservation and was told all they had was a 20’ ft truck. With no choice I took the truck. The Dealer felt badly for my inconvenience and gave me a reduction on the truck rental and lowered the cost per mile as well. Due to the number of trips in excess and the hours my help was able to work we had to request a extension in order to finish our move. When turning the truck in this morning the U-Haul employee ask how things went so I told him the truck was good and it performed well. Then in simple conversation I told him of my difficulties and much to my surprise he gave me some additional discounts that saved me some money. Although I had to pay my workers for an additional day of work it help me cover some of that cost. It’s hard enough to move when you’re 30 but I’m 60 now and so it was twice as bad. Wanted to say thanks for the help but if there’s ever another move I sure hope they have the 26’er. Sincerely, Gary Orange Park Fl.
Shelley F. en
The main door was locked. I had to enter through the side door having difficulty maneuvering all of my things. I tried contacting the emergency call box but no one responded. Very dissatisfied.
Ramon G. en
$15.00 with the wording 'Delinquent Fee Stage 1' for a few days overlooked is simply outrageous. We closed the unit and will switch all our moving logistics to Penske or such after so many years.
kevin w. en
The tech was very helpful of my care at this location. I will use this location again and again!!
Elizabeth P. en
Nothing... the gentleman helping me was awesome!
Thomas R. en
The people there really care about their customers needs, they are very professional. I will definitely use this facility again. Special thanks to Joel
Douglas S. en
Upon turn in of equipment not enough staff to handle numbers of customers so had to wait awhile to complete turn in.
LITITIA B. en
No improvement needed. Best service over all.I will send others there.
Katie M. en
Joel and Garrett were extremely helpful! I felt like I was a guest, they treated me with such respect. Moving is always stressful but these two gentlemen made it stress free! They both deserve the highest compliments. I will definitely be sure to come back to this location for all of my moving needs.
Larry B. en
Long wait
william h. en
Always friendly and helpful
MICHAEL O. en
I’m disabled, it would be nice if an attendant could be available when you arrive. Maybe a sign that would say I’f disabled honk for assistance. I had a terrible time getting inside the store. Then back to truck. After that I was well taken care of
Shelton J. en
I really like this center. The service was quick and friendly.
marcy t. en
My uhual was infested with roaches!!! And now I’m finding small ones in the couch I moved. This is going to cost me more money now. Definitely not happy.
miranda j. en
When I arrived to pick up the rental there was a long line of people waiting and it was obvious that they were very shorthanded. The same associate that was attending the desk was also running out to get the trucks. The check in website wasn't working so we were not able to use it and had to wait in line for two hours. The associate was very friendly and apologetic. He did a great job attending to everyone as best he could. I understand things happen but having to wait that long is why I gave an average rating.
leonard c. en
Joel was very good and helpful.
Philippe E. en
Great customer service
william r. en
Thank You solved my problem. with NO problems...
Faron D M. en
I have used this store for a long time for storage, trailers and trucks. The staff is always nice. Sometimes they are a little short handed.
Christopher N. en
Ashley was amazing!
Michael B. en
No Issues
James V. en
I arrived at 8:15 am for an 8:30 reservation. Had to wait in line 45 minutes before I was able to get the truck. Left the lot at 9:35. The line was out the door! Understaffed. Having movers wait at the house for an additional hour cost me additional $$$'s! Next time I will pich up the truck at closing the night before!!
angela b. en
Very happy at this location. I have rented many times over many years and I have used other services like hitch installed, etc
Scott B. en
There were two guys at this location who were busting their butts and very efficient. There was still a line almost out the door. This place needs an additional employee, to be the runner. I don't comprehend how U-Haul expects the only two employees there to right up the ticket (5-10 minutes depending on the customer needs), then go out and deliver the truck/trailer/propane (7-20 minutes depending on the customer). if they have 4 people in line, that is over an hour of wait time. My schedule was 11am pickup. I was there for over an hour waiting in line. The two guys were as nice as possible and moving quickly but they are not enough, especially on the weekends. Again, this is not the fault of the guys working, this is a poor business model just to save $.
Henry R. en
These are busy places and seems like they could always use one more staff member. However, staff was very friendly and helpful and expedited the check in process.
Tyler W. en
Everything was good with the trailer we rented. The wait time was ridiculous though. We waited in line for about 45 mins. I would suggest this location should have more people staffed to accommodate its demand on a busy weekend!
Tim W. en
The representative did not tighten the tongue of the trailer to the hitch so when loading the vehicle, the trailer came off the ball. Very dangerous if trailer came off while driving it home from uhaul.
James H. en
App made it easy to inspect rental equipment Particularly liked being able to upload photos of areas that differed from contract.
Rob D. en
I person that helped me return the equipment was great. Very friendly and professional. Also very quick.
Anthony R. en
Guy at the front desk didn’t make my reservation correct, hardly knew how to work a computer. After I went in the store twice they finally got my reservation right.
SUSAN B. en
Everyone is always very friendly and do a thorough job.
Mark G. en
Large operation here and it was a slow time of the day so it went very well.
Renee F. en
Check out was quick and easy
carl a. en
Let location handle changes not district , district made a mess of my reservation and location as always fixed it.
Ernest M. en
Nothing,service was great truck was clean good experience. Thank you
David G. en
The U-Haul representative was extremely helpful. She hooked the trailer to my truck and explained everything she was doing and why it was important. Very professional service! Didn't have any problem with the hookup.
adam b. en
Busy saturday, could have more personnel to make the line move faster... Some people purchased boxes, so if there was an auto checkout that might help.
Dr. David O. en
THe young lady who helped me was great, however the older Black guy was a real asshole. Don't reallly want to be that strong negative assessment, but it describes him perfectly. He parked Uhaul Towing equipment within inches of my car, didn't apologize rather was mad at me, despite others parking in this non indicated Uhaul space. His customer service is at a level zero.
Kevin H. en
Have appliance and furniture dolly for rent in stock. Also waited in line for 40 minutes to be seen. The location seemed terribly understaffed. On the flip side the team was courteous, and professional.
Kristina T. en
This was probably the cleanest U-Haul location I’ve ever been in. Charles was absolutely amazing! He is so personable and friendly! He explained everything clearly and walked us through how to access the inspection online. We will definitely be using this location again!
Theodore J. en
The entire move went very smooth..
daniel s. en
Good customer service, fast and friendly
Norman R. en
They know what they are doing. Also they work with you to make sure everything is right.
GREG W. en
The staff did an excellent job processing my trailer rental request, and when an issue arose with the hitch Uhaul installed on my vehicle several years ago, the staff quickly fixed it to get me on my way. I will be back and will recommend this location to friends and family!
Terry S. en
More associates very busy location to confirm had to call 3 times each time on hold over 15 minutes
Elliott C. en
I was in and out of the office in less than 5 minutes. Got all of my work done with the trailer and then returned it. I will be back when I need hauling equipment.
Roberta H. en
Joel was awesome to work with. He was extremely helpful as this was our first time renting a Uhaul truck. We will definitely recommend the Orange Park location.
william d. en
Unfortunately, the 1 1/4” drawbar you sold me three years ago for my last 1 1/4” hitch doesn’t slide all the way in. Only half way. What do you suggest? How do you propose to remedy this?
Mason R. en
The truck itself was fine, but several of the blankets we rented were damp and smelled spoiled. Proper cleaning needs to be done on these blankets before they are passed along to the next customer! Thanks!
Neil M. en
These are the most courteous people I have ever come in contact with. Awesome experience!!
rogelio m. en
I don't know everything was great
Andrea H. en
I was overcharged. The mobile app did not work at all so when i got there i had to go inside to get the truck. Then when i got the truck the miles were wrong so like the mobile app said i took a picture. The upload said it was successful but when i went to being the truck back the picture was apparently not in the system and i was charged for 45 miles when i only went 18. The man i spoke with said he would adjust it but that clearly did not happen since i was still charged for the mileage.
Jorge F. en
The employees here at this location were friendly and helpful. I went give them BIG KUDOS for showing what TRUE EXCELLENT CUSTOMER SERVICE is. Thank You.
Karyl C. en
First I called 710 Blanding Blvd. and asked if they had the cargo trailer I was looking for and the guy said no. So I called another U-Haul location right up the street from the first one, and she said they did have it so I scheduled a reservation. When it was time for me to pick it up and I got to the agreed location, she said we don’t even rent out cargo trailers we only rent out trucks… what? A woman had just told me they had it!! So the lady in the store say Let me find you another location and she sent me to the original person that I called in a different U-Haul location and he actually had one on his property, although he told me he didn’t have one when I called. So basically the guy that I talk to the first time where we picked up the U-Haul at 710 Blanding Blvd. told me he didn’t have one so he lied to me because 10 minutes later she called him and sent us to go pick it up at 7:10 Blanding. Wastes over an hour and driving all over to get the uhaul!!
Michael R. en
It's was a quick convenient drop so I didn't see much of the facility to give this a total honest review. I did mention to the employee that I had to add air to the front driver tire for inspection reasons. I also informed employee that the headlights were extremely bad and very unsafe to drive as I feared for my own safety when driving on a dark country highway full of deers. I've used uhaul over the years for almost 30 years and will continue as needed. I was very happy with pricing for amount of time of use.
Randy H. en
Online ordering didn't work. The young man at the store was very professional and knowledgeable. He made my rental experience very smooth. Great job!
Nicola S. en
Nothing. Employees were very knowledgeable and efficient. Thank you!
virgilio v. en
This was my first time renting a U-Haul truck. I was very impressed how easy and most of all the professionalism the staff were. I will definitely rent again at this location.
devoye y. en
All in all, was good just think the people doing the in process should not be going to out process.
paul s. en
awesome employees: very knowledgeable, helpful, happy, worked well as a team
Paige V. en
Very nice staff.
Karl H. en
Dirty trailer outside. Was overcharged which I needed to get changed. Drop location that I chose online was not available when I got to pickup.
REGINALD G. en
The trailer was dirty with screws and other small metal objects on the floor. The trailer also smelled. I needed after receiving notice my location had changed. I waited nearly 45 minutes after making a phone reservation. The location I spoke with stated they had what I wanted, but with only a block from that site, I was rerouted well out of my way.
lake m. en
Honest service, would use again. Staff/managment very helpful.
Bryan W. en
I paid for a full day rental and the associate said I had to have the equipment returned within six hours because they had it rented to someone else. I asked him what happens if something happens and I can't return it within 6 hours and he said they would charge me another days rental fee. Very arrogant! Equipment worked out great but personnel at this location is not very friendly. Apparently, they have a habit of limiting your time when you pay for a full day rental and use the same excuse (overbooking and getting 2-3 times rental fee for same piece of equipment). I won't use this location again unless I'm desperate. Check-in person (Charles) was super friendly and should be complimented.
Thomas M. en
Great experience.
Jeff L. en
AC DIDNT WORK RIGHT WAS HOT AS HELL. 2nd time in 2 weeks and bad issues both time. Not even compensated nor did a manager reach out. NEVER AGAIN
james v. en
Awesome experirnce.
Tracy Austin B. en
After getting to my destination to drop off the car hauler. The staff their were just as friendly.They spun the jack handle to unhook the car hauler from my vehicle. I was totally satisfied with the overall process. Thanks
Samuel M. en
The only negative thing I would mention is the electronic vehicle inspection on the smart phone. During a sunny day it was near impossible to see the screen to type or selection the proper selection. I would recommend going back to a paper based inspection WITH a U-haul employee doing the walk around with the customer,
jmichael v. en
nothing, awesome customer service
casey i. en
Service was great truck was clean and ran good! Made my move easy!
Michael r. en
Everything was great. Only had the trailer 3 hours, it rained and I wasn't able to even use it due to the rain. Just checked it out and brought it right back.
Jason M. en
The truck was really slow. Not that I wanted to win a race but it took almost two miles to get up to 45 mph.
evans l. en
I paid for a dolly and didn't get it
Donald L. en
Friendly employees. Charles was very helpful.
Zachary M. en
I had damaged items and things like personal items from grandparents that made blankets for my children, all the way to my dishes having rat urine all over my things. then the insurance didn’t fix it
Ron B. en
Keep up the good work.
Phillip H. en
The employees I encounter at uhaul are always courteous and outgoing for pleasing the m the customer. I do not like the policy of uhaul to photocopy my driver's license.
Johnnie K. en
Did it electronically so I could skip the line. There was a crazy line to pick up a rental. Did the whole phone check-in but there was no separate area to go pick up the key other than standing in the long line. Asked an employee outside how to pick up the key since we were ready and he was extremely rude and unhelpful and told us to just go stand in line. Complete jackass in his demeanor and way he spoke. Went inside and found an employee on his way with out with another customer and asked him quickly how to get the keys. He said oh here and gave us ours and said we should have just skipped everyone in line and gone to the front. There needs to be a better process for that and the douche who works outside should be fired.
Mollie A. en
The rented appliance dolly had several worn areas on the strap. I informed the store and they said it would be checked and any damaged areas fixed. In the future, a thorough examination of equipment shoud be done weekly and daily look overs perfomed as well.
Courtney P. en
The young girl was super friendly and nice!
David H. en
Have a separate line for return, 20 minutes standing in line is ridiculous.
Cesar T. en
What can I say? I have never had a bad experience with U-Haul. Being military I move a lot and I don’t have a truck so I rely on U-haul for big and small jobs. Thumbs up, and legit business always!. Truck worked perfectly for the task today. Picked up a camper. Service was super nice and smooth at the location . This location was packed today and they had my truck at the ready since I had made a reservation. No complaints, 5/5!
Jeffrey W. en
Employee can out immediately and I was finished in less than 5 minutes
lance l. en
nice people at store
Kimberly R. en
The general manager Jonathan went above and beyond to help me as I was going through a difficult time. He and his staff were friendly and understanding!
Chris D. en
Easy rental process.
John S. en
My trailer was not properly hooked up resulting in continuous scary banging in the back. The trailer actually unhooked from the car luckily in the sandy yard. Will look for competitors units in the future regardless of price
Glen B. en
Have equipment that has been reserved, staff with enough people to handle the customers in a timely manner, get a better POS and inventory system, let the manager manage, not try to manage while installing hitches
Donald H. en
My unit is always block by one of your trucks. I have 24 hrs entrance that I paid for. When I go to my unit I have I ask to have your truck move from in front of my unit.
James M. en
The person that we were dealing with was wonderful, BUT he did not know how to read mileage, he was reading the trip meter.
John B. en
Completed online check-in to expedite the process. Friendly, professional customer service.
Kayla M. en
Hire more people like Charles Richardson! This man was helpful and a very pleasant person to talk too. He was helpful in many ways. You are truly lucky to have this man working for you. My advise to you is hold on to him he is a great asset and will clime high up with your company. Best Regards BR-KM.
Carl E. en
Great location, quick check-in and assistance from the staff.
ALLEN W. en
Everything in this transaction went smoothly. Jonathan was very helpful in completing my request and getting the trailer hooked to my vehicle in a timely manner. I have no complaints. Keep up the great service.
Sue W. en
This location is always friendly and always able to assist me even without a reservation. They are awesome!
Nimsay M. en
Ordered online. Everything was ready when I got there. Easy pick up and drop off - used moving help to find a company to help me load and unload- great moving experience.
Jairo A. en
Friendly service, everything was explained clearly and patiently. Amount charged was what was expected. Easy drop box for late return of vehicle. Thank you.
Dan T. en
Great staff and they take care of the equipment, less stress on client.
Diana B. en
Everything went very well and smoothly. I would recommend this location to all of my friends and family. If I remember right my agent was Charles and he did a fabulous job. He made sure that I was okay with the truck and he was very professional. He needs to be recognized for a job well done.
Alberto I. en
Great customer service
Montine H. en
Great experience!
TERRY C. en
DID NOT RENT A TRUCK FROM YOU?????
Tanessa L. en
The 20 ft truck I reserved was not available when I arrived. As a result I had to rent the 15ft truck which caused me to make an additional trip and pay for more miles because of an error on the company's part with overbooking.
Dennis C. en
the 701 Blanding Blvd OP store - nothing. Garrett was very professional and showed great customer service. as to the 6100 Blanding Blvd Jacksonville store (where I was supposed to pick up my rental unit) - everything. They had less than poor customer service. They couldn't care less that I was inconvenienced, when i walked into the store it was vacant. I and another customer wondered if anyone even worked there. The lady that "waited" on me acted like she could care less that I had to drive miles out of my way and through evening rush hour traffic, to pick up the rental unit I reserved a week earlier.
makenzie g. en
I will NEVER use Uhaul again. This was the worst customer service I have ever received. The gentleman I spoke to, to make my reservation was amazing!!! He was having technical difficulties because of the new Beta program you guys had him going through but he quickly got it figured out & made my reservation for me. I get there at 7:45 (my appointment was at 8:00) to start the check in process... Well I couldn't check in, the mobile site sucks! So I called and sat on hold for 10 minutes, finally got to a person, and SHE HUNG UP ON ME... I call back sit on hold for 5 minutes , get to a person, she had an attitude the entire time, then tells me I can't help you, let me transfer you. I get to the NEXT person and she tried probably 10 times to get it to where I can check in from the mobile site.... at 8:35 we FINALLY get it where I can check in didn't pull out of there until 8:45, 45 minutes after I was supposed to... I had so much stuff to move I pay you guys over $100 because its supposed to be "easy" its supposed "fast" and it was neither of those. I will make sure to leave a review on Google, so no one else has to go through the hassle I had to go through with you guys. Thank you and have a blessed day. P.s. your windshield wipers suck!
Sharon m. en
great place, great people!!!! Good equipment for us.
JAMES S. en
Staff very freindly but SLOW
anthony k. en
I pulled in to pick up an appliance dolly I had made a reservation for. When I arrived it was raining. I pulled up in front under the canopy and some older rude worker made me move my car and made me load the equipment in the rain. NOT very good customer service!!!
ROBERTO J. en
Super fast employees and plus when i returned the equipment in orange park fl was raining really hard but the gentleman in charge to park trailers don't want to let me wait outside and he walked in the midle of the rain and recived the trailer "outstanding" the best employee i have never seen...hope uhaul recognize him.
kimberly b. en
The staff was always friendly and helpful.
Dawn M. en
The wait time, in line, and to pick up seems long, not efficient that the computers and software seem antiquated. They ask for a lot of info that was already given, even already given twice. Super nice, and helpful! But inefficient processes. Thanks.
Amanda B. en
Make sure the price on your website per mile matches the price you charge. When I reserved the truck the website said $.44/mile..when I got back with the truck I was charged $.59/mile and checked the website and it said the same. Plus I reserved it for 10 hours but brought it back after roughly 7 hrs. And apparently it doesn't matter how many hours you have it you get charged the same amount. Overall tough experience. Guess I'll get more confirmation on things if I use them again.
derrick h. en
Agents rude as fuck.....i needed 45 min extension do to truck issue and got charged for an extra day
KIM H. en
The owner was extremely helpful and his staff friendly. The restroom was as nice as home. I was pleasantly surprised.
Miguel S. en
I left a phone clip inside and called the next day. They told me they found it and would put it up.. the next day I came they said they threw it away.. unexceptionable
Sharon m. en
Amazing staff!! Good prices&location. Could make loading dock to storage area better. A truck w/ trailer took all of easy spot to load & unload so extra work,time for us. Nice facility.
Carly A. en
Very helpful
Michael L. en
great service
larry a. en
Good customer service friendly
Mike C. en
j
JAMES S. en
Clerk was very nice and courteous.
Deborah P. en
Need more people helping at registers. Other than that, everyone was very helpful. Was able to complete my move smoothly and swiftly.
ANDREW S. en
The staff was extremely helpful and went above and beyond the to fulfill my needs.
Timika R. en
Always a great experience!!
Dustin H. en
Dustin was very helpful and professional with the check out process. Ashlyn helped us when we returned the truck. Very impressed with the service that these 2 provided today!!
Steve K. en
It was a great experience. No problems with anything.
BASEL H. en
I lost two mattresses because they had water damage and of course they didn't cover anything for us
shailesh j. en
Will come back
Brian S. en
Very happy
Susan C. en
Everyone was helpful and friendly
MICHAEL S. en
Great service
Greg s. en
I have been using this u-haul facility for many years, staff and products are always great!!
BRIAN P. en
Your GM, Grant I believe, is a class act. Absolute great customer service by him and his team.
Patricia L. en
I was just disappointed that they ha a water problem,
Brian R. en
Great service
Don R. en
Thanks
Mike C. en
GREAT PEOPLE
Luis A. en
Great service
STEVE H. en
Very helpful staff.
Whitney B. en
I had this reservation for atleast a week or more...no one contacted me advising me the store had a flood a few days prior and had no space available. Lots of change in staff, bad customer service.
steve h. en
Everything exceeded my expectations.
Leonard T. en
The place was clean. The service checking out was very slow.
gary w. en
Great place for you to store your things. Great security and well maintained.
timika r. en
The staff was always nice and offered to help. The facility was very well maintained and I would recommend it for anyone who needs a storage unit.
Sean J. en
Great service
steve h. en
Everything was as good or better than expectations.
jacqueline w. en
Some of the people at the counter need to get a personality also very understaffed line almost outside to get truck
bryan d. en
When I upsized my unit the elevator was broken so I had to carry everything down the stairs. The non climate control units are cooler than the climate control. No carts available on move out. Crowded.
Patrick r. en
This location was very helpful and understanding during our time of need after losing our home to Hurricane Irma. One of the managers even went above and beyond to assist after hours. A+ Service!
Laurie k. en
Thanks
SUSAN W. en
There were two employees over the two years I stored my belongings there that stood out in customer service. They were Jonathan Grant and Meagan Miller. The facility and premesis was always clean too.
Enji B. en
AWESOME STAFF AND MGMT!
Amber P. en
Move-out was easy and pain free.
kaitlynn B. en
Everyone was very nice and helpful, I would recommend anyone to your units and services! Thank you guys for being and awesome team! 😃
Sara T. en
Amazing customer service!
LYN M. en
This storage facility is very convenient and the employees have always been very helpful.
DOUG B. en
The staff is great to work with and always willing to answer any questions and help out with any problems. The overhead rolling door was not so easy to operate due to lack of maintenance.
maelynn n. en
Uhaul was super useful!
Carrie W. en
Thaks for all you all did.☺☺☺
John P. en
Nice
Katina K. en
No comment