Comentarios del cliente para U-Haul Moving & Storage of Orange City

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Orange City

Grado total:

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Greg S. en

Grado:

Jonathon was extremely courteous and helpful. He took care of everything for me.

Shana I. en

Grado:

Phyllis was exceptionally accommodating and efficient. We coordinated a long distance move and storage experience with her assistance. All of the staff are also very friendly and professional.

KENNETH H. en

Grado:

El cliente no dejó un comentario.

eric w. en

Grado:

Great experience and great owners!

JON D. en

Grado:

Counter agent told me we had truck until Thursday, when actual due date was Wednesday. Did not become problem as I checked paperwork after second day and made sure truck was returned Wednesday. Was also charged for 12 pads when I requested 6, and only had 6, but Phyllis straightened that out for me before I returned truck.

donald s. en

Grado:

El cliente no dejó un comentario.

mary r. en

Grado:

El cliente no dejó un comentario.

thomas L. en

Grado:

Fast efficient I really had a great experience. I was very impressed. I used uhaul as an example to att when my Internet was not on that uhaul provided great cust serv. 5 stars. Please show this to senior leaders.

annette j. en

Grado:

El cliente no dejó un comentario.

roger m. en

Grado:

Very friendly, helpful and professional! Made for a very pleasant experience!

James M. en

Grado:

El cliente no dejó un comentario.

Tim F. en

Grado:

the staff at the counter was friendly, professional and quite helpful. The staff doing hook up was not so much I think they were high school or college boys who weren't so much about work. They seemed to have had too much party the night before but I know how to make sure a trailer is hooked up properly so I really have no complaint...they were just rather useless.

Frank B. en

Grado:

Good group of people

Raymond F. en

Grado:

Friendly and courteous.it was sunday and got me on my way quickly.Ms Holcolbm took care of us..Thanks and the gentlemen were very prompt..Thaks fellas

Richard H. en

Grado:

El cliente no dejó un comentario.

Steven S. en

Grado:

Jordan helped by giving us directions to a business we were going to.

Christy B. en

Grado:

El cliente no dejó un comentario.

hector o. en

Grado:

El cliente no dejó un comentario.

MARILYN W. en

Grado:

You maintain a very clean and safe environment at the U-Haul Storage Facility. Thank you for your consistently excellent service!

tameka w. en

Grado:

Great service

thomas L. en

Grado:

The employees were very helpful and I appreciate that 5 stars

Matt F. en

Grado:

Accept a return of an item that I was required to purchase & use for 2 hours because the trailer wiring was not the same as what's on my car or provide adapters for the trailer hitch wiring!

Donald B. en

Grado:

El cliente no dejó un comentario.

Donald L. en

Grado:

This was not our original drop-off location. We had selected a drop-off location in Deland that was offered via the uhaul website when we reserved the truck. When we got to the drop-off location, we discovered it was a very unsafe, unprofessional gas station. The gas station attendant said we could not drop off the key and leave the truck there, so we went back to the truck to verify the address and drop-off location. Sure enough, we were at the right place with the right name and address. When we went back inside to show the gas station attendant the paperwork showing this was where we were supposed to drop it off, he threatened to call the police if we did not leave. For those wondering, my husband and I are both doctors and are clean-cut individuals that are polite and non-threatening. Of course, this all happened on a Sunday after 6pm so we were unable to reach anyone from uhaul on the phone. This was completely unacceptable and shows that uhaul does not update and verify their drop-off locations that they advertise on the website. For us to have issues with both the pick-up and drop-off is disappointing, and I no longer feel comfortable booking with uhaul.

jeff f. en

Grado:

Nicest Uhaul location I have ever dealt with. Large staff to provide fast service, large inventory, professional and we’ll organized.

GARY W. en

Grado:

The staff was always very helpful no matter what came up.

jimmy g. en

Grado:

The First Lady I dear with was RUDE!!! I cancelled my order but I had to go back because no other location had the trailer that I needed. Luckily “the Rude owner” was not up front. The GREAT news is the EVERYONE else at the location during the pick up and the drop off was AWESOME!!!

mary e. en

Grado:

El cliente no dejó un comentario.

Cynthia E. en

Grado:

The lady that waited on me was not friendly at all. Service was very slow.Overall the workers there should learn some people skills.

Frank Z. en

Grado:

Return was a hassle, one lane and one guy working was taking his sweet time filling up tires and water etc on a box van while 2 of us were sitting in line to return our rentals. Then he disappeared and we sat there in our return for 10 mins with nobody bothering to come out until eventually my husband went inside to the check out counter and asked for some assistance - then a very nice lady came out and processed our return. took us over 25 mins total to return the cargo van we rented.

ronisha c. en

Grado:

El cliente no dejó un comentario.

Donald G. en

Grado:

Just keep the Good Service & Everyone Will Be Happy..

Bridgetta P. en

Grado:

The store was clean and the staff was very friendly. Will definitely rent from them again.

TOM W. en

Grado:

Understaffed so long wait and then the attitude is not very positive!

Colleen D. en

Grado:

El cliente no dejó un comentario.

Luis I. en

Grado:

Refueling was unnecessary fastidious. After about threes quarters full would only accept fuel one slow penny at a time. Probably due to steep angle of fuel take intake tube. May even be intentional design to assure that tank is completely topped off.

chris l. en

Grado:

When I booked this online your company sent me to a location that has been out of business for 3 years. Due to this, I had to travel to another town to pickup my trailer and do a whole bunch of redundant stuff that I had already done online for the original reservation. All in all your company cost me an additional 60 dollars due to being late to pick up what I needed hauled. When I got the equipment the trailer was dirty with what appeared to be lawn clippings and brush.

Fred B. en

Grado:

Great staff!

john h. en

Grado:

The staff at this facility is top-notch the manager went above and beyond to make us happy customers and she succeeded thank you U-Haul

Mack R. en

Grado:

Very friendly and a breeze to get equipment. Truck was clean inside and outside. Almost new Ford F 550. Equipped with the V 10 engine. Only problem is it likes gas!!! But you can control that with your right foot!!!

frank m. en

Grado:

Excellent

Juley L. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

kevin f. en

Grado:

El cliente no dejó un comentario.

Ahmaud M. en

Grado:

El cliente no dejó un comentario.

LUIS G. en

Grado:

Was an easy drop off he was working out of smart phone who make everything easily and faster than pick up equipment.

ravenel r. en

Grado:

Very convenient... the truck was very clean and the staff very helpful! I will definitely return to that location if I ever need a U-Haul again!

Mary S. en

Grado:

Phone service is unacceptable. Everytime we called we were put on hold anywhere from 45 min. to over an hour. E-mails sent were not correct. Wrong information

paulina B. en

Grado:

El cliente no dejó un comentario.

Anthony B. en

Grado:

Don’t take pictures of people’s I.d with personal cell phones. Have more people working the desk ! And have the gas that was stated in the contract actually in the vehicle. Very upset will never come back to this location

Larry W. en

Grado:

They were really helpful

polly t. en

Grado:

Act a little more friendly with a smile

todd c. en

Grado:

Very good customer service and equipment very clean and perfect size. Phone app is very useful too.

James B. en

Grado:

El cliente no dejó un comentario.

michael o. en

Grado:

The were very helpful, Phyllis, Sasha and young gentleman went the extra mile with our previous location concerns.

rodney r. en

Grado:

El cliente no dejó un comentario.

SAIF R. en

Grado:

Orange City location is amazing. All gals and guys working there are professional, outgoing, and there to help. Keep it up guys.

Robert S. en

Grado:

El cliente no dejó un comentario.

margo w. en

Grado:

It was an awesome experience. The place was packed with ppl needing storage & uhaul vehicles . However , Phyllis was quick , professional , & explained to all the customers what was going on & she assured us she’d help all of us . I was desperate for a truck unexpectedly & she saved my day & my sanity! Thank you Margo Wooten

Robert H. en

Grado:

El cliente no dejó un comentario.

Timothy D. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

El cliente no dejó un comentario.

Brian Q. en

Grado:

When reserving my trailer online it asked me if I wanted to fill out a bunch of additional information for "pre check-in" and that it would save me a bunch of time when I arrived. After doing so I was sent a congratulations message that I cut my check in time in half by filling this information out online first. The only problem with this is that once I arrived at the location I still had to wait in line behind everybody who DID NOT use this process so it still took forever to check in. After checking in and being told where to go get my trailer I had to wait again for quite a while for an employee to come and hook it up. After it was hooked up and given the once over by the employee I started to drive away and didn't make it more than 100 feet before a wheel fell off and I saw a trail of lug nuts leading back to where I hooked up to the trailer. Apparently this trailer just had a new wheel put on it and they only finger tightened the lug nuts. So that took another 1/2 to fix. The only positive to that being that this happened in the parking lot and not at 55 mph on I-4!! The return process was quick and painless but it is a concern to me that after a major repair that the trailer was not properly inspected by the employees.

Patricia T. en

Grado:

The truck felt like the steering was loose. However, the customer service was top notch! I had a confirmation from a competitor who left me hanging and didn't seem to care. This establishment understood my predicament and found me a truck that was close in size to my needs. They really stepped up. I've rented from this business before and will come back when I have the need. Thank you!

Samuel S. en

Grado:

Only one person in the counter at 0800am and 10 people in line. had to wait 45 minutes to get my truck.

Timothy O. en

Grado:

Everyone that works there was great the only complaint I have was the AC not working well on the truck that I rented all in all an excellent experience

Bruce O. en

Grado:

El cliente no dejó un comentario.

Joann D. en

Grado:

Very pleased with almost new cargo van. Only complaint I have is that when vehicle is returned to location, you are expected to stay in vehicle and perform vehicle operational functions along with an employee. I believe this is totally Uhaul’s job, not the customer’s responsibility.

james b. en

Grado:

Happy with everything

Maura M. en

Grado:

El cliente no dejó un comentario.

Vaughan G. en

Grado:

El cliente no dejó un comentario.

JOHN G. en

Grado:

Staff is helpful and fantastic!

Robert W. en

Grado:

El cliente no dejó un comentario.

Timothy M. en

Grado:

Trailer was old and pretty banged up. Fishtailed on the highway.

Ryan r. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

I only gave an average rating and wouldn't recommend because there was only one person working on a Saturday morning. I had a reservation and done online paperwork. All they needed was to copy my license. I had to wait over 30 minutes in line. That said, the clerk was friendly and reservation exactly as ordered.

Jonathan D. en

Grado:

More people at check out for the weekend. That poor woman had a line to the door with no help.

Anne B. en

Grado:

This Orange City location is absolutely outstanding. I have rented trucks from here in the past and every time I have been impressed by the friendly and efficient staff. The store is clean and organized as is the storage facility.

Janine S. en

Grado:

El cliente no dejó un comentario.

federico c. en

Grado:

Siempre dispuestos para cualquier ayuda, Muy amables.

Ed R. en

Grado:

I reserve a truck and requested moving pads I never used the pads left them in it's original packaging and I was told that I would credit if not used and I had 24 hrs to returned the truck I returned the truck same day and they never gave me credit for not using the moving pads I will never return to this place again!what they should do is give me my money!

John R. en

Grado:

El cliente no dejó un comentario.

tanya f. en

Grado:

I am very upset we were quoted a price and was told if we kept the uhaul on Sunday there would be no charge, as long as it was back before opening on Monday morning. It was delivered swept and filled with gas before opening and I was charged a total of 266.00 for what was supposed to be three days. I spoke with 3 different employees before deciding to keep the uhaul a couple extra days, we were told it would only be the cost of the truck plus mileage if we were to keep the truck longer than the original 24 hours, which should have been 60 bucks plus tax, they charged me 198.00, my account was overdrawn and I can’t get no one to refund me my money. We will never use uhaul again if this isn’t made right! They need to honor what they said. Taking credit card and holding the number allows you to screw customers and that’s what they did to me.

Melissa B. en

Grado:

Could not have asked for a better group of people. Orange City FL location is top notch all the way. Thank you for your professionalism.

Natalie T. en

Grado:

The customer service was amazing.

Billie G. en

Grado:

Everything is good

Robert L. en

Grado:

Make the instructions for returning equipment after hours a little more clear.

katherine d. en

Grado:

Switch storage facilities unhappy with hours, price and staff- many issues at this location.

Robert H. en

Grado:

El cliente no dejó un comentario.

JEFF S. en

Grado:

It’s a clean and modern facility. Staff was helpful.

ROY M. en

Grado:

Could not refund me for unused boxes due to type of receipt from Schwartz's. Only minimum dollars but very irritating. In the end it makes me question why I didn't hire a trucking firm.

Jose S. en

Grado:

El cliente no dejó un comentario.

michael p. en

Grado:

El cliente no dejó un comentario.

JOHN G. en

Grado:

This is a great facility. Professional and friendly staff.

Rosemarie D. en

Grado:

El cliente no dejó un comentario.

Nilda C. en

Grado:

The staff was amazing and professional I will choose this location in the future if needed.

Amy F. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

El cliente no dejó un comentario.

Corrine H. en

Grado:

El cliente no dejó un comentario.

George H. en

Grado:

I didn’t like that the truck was given to me with the wrong gas reading and also you all was charging me for a hand cart that I didn’t use. U-Haul trucks need to be looked over more thoroughly by the employee

Bernardo F. en

Grado:

El cliente no dejó un comentario.

nikki b. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

We moved my sister to a new apartment only a few miles away. Upon returning the truck the Uhaul employee accused us of changing the odometer. This was way out of line to accuse a customer of being dishonest. This is the second time in a year we have used this Uhaul location. This accusation will make us reconsider using them in the future.

Maxine G. en

Grado:

El cliente no dejó un comentario.

JEFF S. en

Grado:

El cliente no dejó un comentario.

Gary K. en

Grado:

El cliente no dejó un comentario.

DOLORES M. en

Grado:

I can’t say enough about how fantastic renting a van was from this location -I called ahead and put one on reserve so check in was under 15 minutes and the employee was friendly and courteous -the van was Immaculate and very comfortable -gas mileage was fantastic too- dropping the van off was another quick trip and the employees were just as nice as can be -thank you for making this trip to Gainesville and back a pleasure ride

CAROLYN L. en

Grado:

El cliente no dejó un comentario.

DEBBIE H. en

Grado:

We're very helpful,was able to transfer from debary to OC,,thought I was to pick up truck in OC ,but when got to OC they said debary

Eddy L. en

Grado:

Very professional and courteous.

Charlie N. en

Grado:

Not so much tyrvlication issue we. Had to pay an extra 28 dollars for insurance , we were supposed to return the truck by 9 am and told the person in San Antonio that we would have to return by 7 pm

JOSEPH W. en

Grado:

El cliente no dejó un comentario.

Arnold E. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

Phyllis was very professional and a big help. I appreciate her call in advance of the rental. Chris did a nice job of reviewing the truck with me and was helpful with the pre-survey of the vehicle. The entire process was a very quick and professional experience. Thank you.

Daniel W. en

Grado:

No comment

dennis w. en

Grado:

nice place nice people

Miguel C. en

Grado:

El mantenimiento 0, pues le faltaban 4 litros de ACEITE, LIQUIDO DE FRENOS 1/2 BOTE. Y nos cobraron IGUAL que si hubiéramos viajado, se nos suspendió el viaje. Judith Cantu

Robert P. en

Grado:

El cliente no dejó un comentario.

Paula L. en

Grado:

Nothing

Lawrence D. en

Grado:

El cliente no dejó un comentario.

LINDA K. en

Grado:

El cliente no dejó un comentario.

Adam L. en

Grado:

After hours drop off of keys with two rental slips; one for the truck and a separate one for the furniture dolly. Did not receive confirmation of the return of the dolly. Had to call to confirm but ended up transferred to another office. Was told that rental had been cancelled because it had been paid for but no evidence or confirmation was provided.

Kristine K. en

Grado:

El cliente no dejó un comentario.

ANGIE F. en

Grado:

Nothing to improve . Everything was perfect!

Sedrick F. en

Grado:

El cliente no dejó un comentario.

Hector T. en

Grado:

Thank you

Wlfredo m. en

Grado:

Rest service.profecional staff..just great

John M. en

Grado:

Thanks for your wonderful service and kindness

Edward G. en

Grado:

Staff was helpful with my truck rentals and my storage needs.

carl c. en

Grado:

El cliente no dejó un comentario.

JOE W. en

Grado:

El cliente no dejó un comentario.

Gordon D. en

Grado:

El cliente no dejó un comentario.

Jose F. en

Grado:

the truck was old and has dents everywhere the power steering was bad vry hard to steer I dont know why I pay for insurance on a trunk that need to be in a junk yard plus I wanted to drop off the trunk at 6 pm on Monday and put the key in lock box at there location and they told me no and there already charge me for a other next day that is ridiculous

wayne k. en

Grado:

Well kept and secured access to your storage.

Brant B. en

Grado:

El cliente no dejó un comentario.

Mona M. en

Grado:

El cliente no dejó un comentario.

Alfred L. en

Grado:

El cliente no dejó un comentario.

Vickie e. en

Grado:

El cliente no dejó un comentario.

Paul C. en

Grado:

Pam did an awesome job meeting my needs during the administration process. She always greets her customer with a smile and makes her customers feel special.

Robert T. en

Grado:

El cliente no dejó un comentario.

Miguel R. en

Grado:

Great Cust Svc and prompt check in/out. Had what I needed on hand!

David G. en

Grado:

U-Haul has a number of places listed as U-Haul in Deland and they DON'T EXIST. My scheduled drop off location DOESN'T EXIST. I drove around for 45 minutes to all the non existent locations yesterday and ended up driving to a different city MILES away that I knew existed. THIS WAS A BAD EXPERIENCE.

jim r. en

Grado:

El cliente no dejó un comentario.

wayne g. en

Grado:

U haul treats clients like slaves. They won't tell where to pick up or drop off until the last minute.

Elizabeth B. en

Grado:

When I picked up trailer I was told I would have a 1 hour grace period in returning the trailer. I called 2 hours before noon and said I would be late returning trailer. The trailer was returned 12:55 and I was charged for a extra day. Also there is another charge of $30.00 added to my credit card, I have no idea what it is for. The manager of this store is very unpleasant. I dread calling them to find out what the extra charge is for.

GREG G. en

Grado:

El cliente no dejó un comentario.

Victorian E. en

Grado:

After reviwing non recent pictures they came to the conclusion that I damaged the rim of the truck. I was told they only take pics when the vehicles are first purchased. While it’s the inspectors job to review each returned vehicle it seems it would be good practice to also take current pics of the vehicle for reference as this damage could have happen in the companys posession or with another customer. Gladly I opted for the $10 coverage

Ryan R. en

Grado:

El cliente no dejó un comentario.

ROBERT B. en

Grado:

El cliente no dejó un comentario.

Liz H. en

Grado:

It was good but I don't like being upstairs alone

Aimee A. en

Grado:

El cliente no dejó un comentario.

Benjamin T. en

Grado:

i always reciever excellent service

Brooke S. en

Grado:

Great experience. Very friendly and efficient.

Mark G. en

Grado:

Nothing. Everyone was kind, courteous, and efficient. If I'm in Orange City I come to this store for my moving needs. Period. Thank you.

Matthew A. en

Grado:

El cliente no dejó un comentario.

Ruth A. en

Grado:

El cliente no dejó un comentario.

Buck C. en

Grado:

El cliente no dejó un comentario.

Careva I. en

Grado:

When renting the UHAUL I received poor customer service from Haley Holcomb.

Jason F. en

Grado:

The manager was excellent as always. I rent from this location all the time and will continue to do so!

catherine o. en

Grado:

Nothing at all. Everything is well kept,which is one of the reasons I keep going to them on S.Volusia ave ,Orange City Fl. EXCELLENT!!.. THANK YOU GUYS !!!

luyna g. en

Grado:

El cliente no dejó un comentario.

Tomas F. en

Grado:

El cliente no dejó un comentario.

Lynda E. en

Grado:

Everyone was very friendly and professional, when I returned the truck it was very busy but they were quick and still had smiles on their faces

Michael V. en

Grado:

The drop off was moved almost 15 minutes further than I requested. Other than uHaul making the pick up take almost an hour ( and I wasn’t late, I just waited an hour in line) it seemed easy and routine.

tyler w. en

Grado:

El cliente no dejó un comentario.

Curtis W. en

Grado:

El cliente no dejó un comentario.

james r. en

Grado:

El cliente no dejó un comentario.

nelson H. en

Grado:

The best customer servives

Wayne J. en

Grado:

El cliente no dejó un comentario.

Dave C. en

Grado:

More counter help, 4 people waiting in line, only one counter person

William S. en

Grado:

UHaull app did NOT operate as advertsied. I was UNABLE to log the trailer back in after hours.

Richie T. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

El cliente no dejó un comentario.

Christopher D. en

Grado:

El cliente no dejó un comentario.

don n. en

Grado:

El cliente no dejó un comentario.

sean b. en

Grado:

El cliente no dejó un comentario.

JOHN G. en

Grado:

Phyllis was amazing! Very professional, kind and helpful.

Carol J. en

Grado:

Since I couldn't get back before closing, I had called and knew I could leave the unit on the property. After dealing with a very long day and several teenagers, I was very appreciative that I could leave it after hours. Thanks.

Agripino A. en

Grado:

The ppl in there are rude to the customer and they give appointment for one hour and when you get there they changed to another time and don't have everything that they supose to have for the job

Fred C. en

Grado:

El cliente no dejó un comentario.

Richard W. en

Grado:

Very Thorough...

Richard R. en

Grado:

El cliente no dejó un comentario.

kevin s. en

Grado:

Change management!!!! I rented a van for 2 days approximately 240 mile trip total. First off, when we inspected vehicle it wasn’t cleaned, as if it was returned and put into service immediately. Then the brakes screamed when pressed, the guy said after driving a few it’ll stop. Yeah right!! So fully loaded me and my wife headed out on road, low and behold, upon reaching 60 mph the steering wheel wants to play “drifter”. Well that scared the crap out of ,well, my wife mostly. Crazy right, well we thought about going back or stopping at another UHAUL to exchange vehicles, but all our stuff would have to be repacked and hell if we were going through that again. So we pushed on being careful to not exceed 60 ????. We called roadside service and was told to be careful take it back once we’re done and they would make it right. So what happened when we got back ,late of course, the guy checking the van could give a damn when I explained the issue with the van and kept saying well we won’t charge you the $19 late fee. For driving your broken?? van back to your broken business. Thank you UHAUL!!!

Luis P. en

Grado:

n/a

ROY S. en

Grado:

Everything went very well I cannot thing of anything that needs improving

kenyon r. en

Grado:

The facility was very clean but I seen lots of roaches running around... not in my unit but trying to get to my unit and that had my very nervous.

Mark B. en

Grado:

El cliente no dejó un comentario.

Jonathan D. en

Grado:

Nothing. You have it down to a science. With the early check in, it made it easy to rent the trailer and be on my way in less than 30 min. Excellent job.

Israel C. en

Grado:

Nothing. Everyone has always been professional and understanding.

ruth s. en

Grado:

Make sure there's gas in it

Jason F. en

Grado:

I was given the wrong return time and then overcharged after I returned the truck. The app doesn’t work and I had to spend over thirty minutes on the phone with customer support.

Scott Z. en

Grado:

El cliente no dejó un comentario.

Harriette R. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

Not sure what else could be done xx Hooked the trailer on the back xx took it off when I got back

Kevin M. en

Grado:

El cliente no dejó un comentario.

vanese k. en

Grado:

Thanks for always ensuring the cleanliness of the facility!

evelyn b. en

Grado:

El cliente no dejó un comentario.

johanna m. en

Grado:

Efficient and friendly staff

Felix L. en

Grado:

Everything turn out great I will use uhaul always from now on thank you so much....

tina m. en

Grado:

Loved the facility. Wish I could remember the lady who took such good care of me.

james k. en

Grado:

El cliente no dejó un comentario.

Tomas L. en

Grado:

Keep up the good work and thank you for your help in moving my stuff.

Rebekah P. en

Grado:

El cliente no dejó un comentario.

Jim H. en

Grado:

El cliente no dejó un comentario.

Tom C. en

Grado:

El cliente no dejó un comentario.

rodney r. en

Grado:

This location has been very professional and courteous. The location in Deltona, at the mechanic shop on Saxon , is a different story. Twice thery overcharged me the rental fee. They were totally clueless to the procedures and took forever to complete the paperwork. Orange City, GREAT. Deltona, VERY POOR.

Norberto S. en

Grado:

Keeping the good work

Jonathan D. en

Grado:

Always a great experience at this location. A+

Dainel F. en

Grado:

El cliente no dejó un comentario.

Bruce W. en

Grado:

El cliente no dejó un comentario.

lisa k. en

Grado:

Staff was friendly and knowledgeable. Quick service. Return was very fast and easy.

George G. en

Grado:

El cliente no dejó un comentario.

Ken F. en

Grado:

El cliente no dejó un comentario.

billy joe e. en

Grado:

El cliente no dejó un comentario.

Kiye L. en

Grado:

El cliente no dejó un comentario.

Jeffrey G. en

Grado:

The chains on the trailer somehow came loose half way thru the drive. They did not seem to be well secured.

Luis H. en

Grado:

They provided a clean, dry, and secure storage place for my household items while I moved. Great staff and convenient location. I will use their services again in the future. Highly recommend UHaul!

irisa k. en

Grado:

El cliente no dejó un comentario.

alberto c. en

Grado:

El cliente no dejó un comentario.

MAUREEN B. en

Grado:

Desk staff was great.

Michael P. en

Grado:

Nothing, always good.

anthony m. en

Grado:

This was the second drop off location. The original drop off location I was given was a food mart and they told me they cancelled their contract with U haul. This was another frustrating situation as well.

Christina B. en

Grado:

El cliente no dejó un comentario.

Gidget M. en

Grado:

El cliente no dejó un comentario.

Carl S. en

Grado:

The only issue I had was the wait time to get the moving truck. There initially was only one person working the counter with about 4 customers waiting in line. Thankfully another employee started to help with took the wait time down. I feel there should be more employees there on busier days to get the customers our more quickly and that would avoid cutting into their rental time waiting to get the moving trucks.

Anthony R. en

Grado:

Give newer trucks to people who reserved spots earlier in the week, we got a truck with 130+ thousand miles on it, and the whole time the steering column felt like it was gonna fall off

Doug C. en

Grado:

Top notch, superlative service and personnel!

WENDY B. en

Grado:

El cliente no dejó un comentario.

david m. en

Grado:

Computer reservation requirements not all transparent for vehicle towing.

Patrick M. en

Grado:

Free trailers n trucks

emilio p. en

Grado:

People were very helpfull place was very secure and clean

Bob D. en

Grado:

We appreciate staff members who went “above & beyond” to make sure we had the right trailer connection & get on the road.

James B. en

Grado:

El cliente no dejó un comentario.

Deanette h. en

Grado:

Hire more people. There was 1 person running around trying to do everything. I ordered blankets forgot to give them to me. They did not xharge me but it was an inconvenience.

lynford l. en

Grado:

El cliente no dejó un comentario.

Jose C. en

Grado:

Not happy with the fact that I returned the equipment more than 24 hours in advance but could not receive a credit or rebate for it. Was told that the price was baked in because I was "given" extra time for potential delays and no refunds were allowed.

Ronnie T. en

Grado:

El cliente no dejó un comentario.

Cynthia H. en

Grado:

Wait time to pick up was too long wasted almost an hour of my 4 hour truck time!

Isaac R. en

Grado:

The only improvement is wait time. Because of that your system creates a risk for your clients. I arrived at 11:45, my return was for 12pm. Because I was waiting in the lot for a person to return over 3 trucks your system charged me an extra day. Due to this it created a risk in your overall customer service experience. The gentlemen were able to correct this and I understand that it wasn’t their fault but if there are several returns the same day at the same time I believe your admin department needs assessments in order to overcome this. Besides that I did not have any other issues.

Brian S. en

Grado:

rental went exactly as planned with no issues

Jamie M. en

Grado:

El cliente no dejó un comentario.

SHARI R. en

Grado:

Good experience fast friendly service

Jose M. en

Grado:

El cliente no dejó un comentario.

Lynn W. en

Grado:

Excellent

Jean R. en

Grado:

El cliente no dejó un comentario.

Eugene H. en

Grado:

El cliente no dejó un comentario.

Zeida M. en

Grado:

El cliente no dejó un comentario.

Vincent M. en

Grado:

El cliente no dejó un comentario.

Chris C. en

Grado:

El cliente no dejó un comentario.

JACK G. en

Grado:

El cliente no dejó un comentario.

JACK G. en

Grado:

Always return or pick up here great location

Donna W. en

Grado:

Very organized

Donald B. en

Grado:

El cliente no dejó un comentario.

CHARLENE W. en

Grado:

theirs rally nothing very helpful

dennis w. en

Grado:

El cliente no dejó un comentario.

Eric G. en

Grado:

This is a larger dedicated U-Haul location, so they have always had the equipment I need, and know how to check you in and out quickly.

JACK G. en

Grado:

El cliente no dejó un comentario.

juan A. en

Grado:

Excellent customer service clean location and never had a problem and employee all are extremely friendly

lee m. en

Grado:

El cliente no dejó un comentario.

billy d. en

Grado:

Knowledgeable and willing to help, made my move easier!

WILLIAM P. en

Grado:

The staff was very nice and accommodating.

kristy j. en

Grado:

Excellent experience just the price kept going up for a 5x10. Overall though experience was great.

ELIZABETH P. en

Grado:

The service was excellent. Thanks

Liz H. en

Grado:

Very helpful, polite and professional. We are older and appreciate the consideration. Thanks, Liz

wayne k. en

Grado:

General Manager Phyllis Slayton is very accommodating and knowledge in addressing our needs.

Carol D. en

Grado:

After working 6 hrs. And loading our furniture into s 13 x 30 we discovered the one door latch was broken. We notified the crew in the office and immediately one fellow came to assist.

Donya Maria T. en

Grado:

Associates were courteous, professional and demonstrated superior customer service. The entire year I really felt my library and art would be secure. It was and worth every penny. Thanks U-Haul

cynthia n. en

Grado:

The employees we're very professional, very helpful .

cheri h. en

Grado:

The manager (Phyllis ?) was absolutely excellent! Her knowledge of everything Uhaul has to offer and her help and dedication to get us everything we needed made this the best experience of our move!

DOMINICK T. en

Grado:

Excellent customer service . very clean facility , well maintained and helpful staff . manager was excellent all the years i had the storage unit

JOANNE M. en

Grado:

Was great service

Mark R. en

Grado:

Nice people to work with

JOHN M. en

Grado:

We had a storage unit here for 6 years. We have also rented moving trucks here. The staff has always been very polite and customer friendly. I would highly recommend this facility to anyone.

Andy R. en

Grado:

I had a great experience.

Catherine S. en

Grado:

Reserved a 10x20x8 through Uhaul Went to the business and verified the unit with Hailey aweek before the move in date. Sold our home in AL and came to our storage unit yesterday. We had NO UNIT!!!

evelyn a. en

Grado:

Keep up the good work customer service A+

Brenda J. en

Grado:

Rodents got into my unit and chewed on two of my plastic containers.

Paul B. en

Grado:

Appreciated the friendly staff, cleanliness of the facility, and secure access. Great place to store your valuables!!!

Tom P. en

Grado:

This location has the most rude, condescending, untrained, and unprofessional people working there not only for U-Haul, but any business I’ve ever encountered.

Charles S. en

Grado:

THANK YOU …….. YOUR THE BEST,,,,,,,,,,,,,,,,,,,,,

carol w. en

Grado:

Happy moving provided excellent service. Very thorough and very professional Questions one through three are not applicable to this agreement so they should be disregarded

Quinty S. en

Grado:

Thank you for your Hospitality.

Donna G. en

Grado:

Didn't even contact me to tell me my Ubox was there ,they were to call back by noon still waiting for call

edward d. en

Grado:

There were dead roaches in the hallway and the one older lady in the office was rude and smells like cigarettes.

beverly c. en

Grado:

very helpful and courteous. everything went very smoothly.

Catherine D. en

Grado:

U-boxes' truck delivery was late, which disrupted our move-out help arrangements. Also received no day-before call to confirm that the U-boxes would arrive next day or what time. Was frustrating.

Brenda J. en

Grado:

The customer service representative was very helpful. Answered all of my questions to my satisfaction and guided me through the rental process for a storage unit.

BRIAN G. en

Grado:

Phyllis and her staff have always been very nice and always helpful. It has been a pleasure to be their customer. Thank you all so much! I’m a very happy customer.

Brandi R. en

Grado:

Very happy with the service that we received. So happy that we decided to go with this location.

michelle h. en

Grado:

Overall, it was fine and I felt that my belongings were secure and safe.

Ray L. en

Grado:

Phyllis always said Hello and smiled every time I was there. She was always friendly and helpful! Corinne, was another associate I dealt with who was also friendly, helpful and smiling! 10 Stars!!!!

vivian d. en

Grado:

very happy with the service, facilities, great office team. Very helpful and timely. Great location!

Elvis M. en

Grado:

Great customer service from the owner!

ERIC y. en

Grado:

Have a good day

TERRY O. en

Grado:

Kept motor home here for 7 years. Very secure ! With great management.

Kishor D. en

Grado:

Ubox was on trailer, it should have been delivery to my home address but denied saying for unloading ubox needs forklift or some special equipment and only available at 12 miles away from my home.

Melanie O. en

Grado:

X

Jennifer G. en

Grado:

The prices that are advertised in store need to be honored. I was consistently told that the price of the units were higher than the sign on the sample door. I was told that’s what the computer says.

Royce G. en

Grado:

We had roaches everywhere coming from other units

Patricia J. en

Grado:

Very clean and professional and friendly.

STEVEN C. en

Grado:

The manager has no customer service skills whatsoever, when asked about the fee for using the dumpster she said it was not allowed, I told her according to the signage it was for a fee. She got mad.

LINDA B. en

Grado:

Friendly and helpful staff.

leo h. en

Grado:

I still had time with my storage locker and they gave it to someone else I wanted to put some things in there and they said it was gone I still had 2 weeks left I am disappointed in the service I got

ellen h. en

Grado:

Everything was great.. plus the manager was wonderful

laura l. en

Grado:

Seemed short staffed. Waited for service both picking up and returning.

Jeffrey P. en

Grado:

I liked everything about it