Very rood and price was way more than online very un satisfied had to haul a Hyundai and it wouldnt fit so got charged for rental on trailer couldn't use couldn't return because close so had to wait than charged more for fuel after put fuel I used back where was in gage very unpleased
Matthew E.Customer Reviews for U-Haul Moving & Storage of Orange City
Testimonials From Recent Customers
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Excellent service, Friendly people, Will use for any future moves.
Franklin B.A little better communication regarding the potential use of blankets and hand trucks would've been useful. Otherwise, this was a pleasant experience.
greg H.Truck had roaches in it and got into everything. Also used over 3/4 tank of fuel to go 200 miles. Staff was nice and offered a partial refund because of the roaches.
Scott K.Organized. Great experience
DOUGLAS B.I've been a Uhaul customer for many years. Phyllis and her team have always provided 5 star service! Moving or needing storage is seldom a joyous chore but, they make it as easy as possible. They're always friendly, efficient, and professional.
CYNTHIA H.Super efficient and friendly. Easy vehicle check in.
Teresa D.Your staff lack customer service. The customer should not be asking leading questions. They all seemed flat and just there. For example I held a reservation for a storage be hind security gate. I left grabbed my lock came back. Different agent finished the deal they gave me a card to go through gate but gave me a unit outside gate? I had to correct them. They were nice but very blah. When I checked in it was very nice asked question wanted to make sure I was happy.
Michael C.The equipment had a lot of debris of some kind.
Neff G.I did got to this location from what I understand from the towing company the trailer was took to the location.
Lauro L.My location had everything needed to make my move. It was a 1 stop shop for any and All Supplies needed.
durwin R.great service!
Robert T.Iwonderfully run franchise..
keith F.The team you have at this location is awesome ! From pick up to drop off...everything went smooth!
SANDRA R.Thanks to Phyllis and the Wonderful Team 💕🌞💕I have had another successful adventure in moving!! 😃💕 You can always expect the the most professional staff, Absolutely most Cleanest Facilities and equipment 💕💕 most competitive prices around and trucks that are safe and comfortable and easy to operate!!
TERRI M.Always courteous
Steve R.The staff was very pleasant and helpful and the facility was amazingly clean!
Brenda W. | Overall ExperienceOriginally I had a reservation at another location. I showed up to pick up my uhaul and was told Uhaul was supposed to inform me they didn't have a truck for me and move me to a different location. That didn't happen. I was able to book this truck at the last minute and the guys at this location took great care of me!
Lyndia Z.Amazing experience! I will always rent from here.
Rosa A.Did a great job. Made reservation on line and it was clean & ready when I arrived. I returned next day to drop off and it was very smooth. The owner was working Saturday and was very nice. Move was smooth.
Gary G.The van I got was extremely raggedy and every bump I went over it felt like it was going to fall apart. It was covered in dog hair and I have allergies so I was sneezing and itchy all weekend. I told the associate about my experience when I dropped it off and he just gave me my total. I never usually have a problem but this experience makes me not want to use this location again.
Danyiel C.Thank Christian for making the process smooth. Also Dylan helped me checkout. I really appreciate it guys.
joe C.Have a trailer available in at the center requested and not have to be notified one day before no trailer was available unless I traveling over one hour and a half to get it. Pissed me off
Thomas B.The truck that was assigned to me was in poor condition, the air conditioning was not working, it needs wheel alignment, some yellow light warning showing in the dashboard and had damage front bumper…
Jose T.Employees were helpful, professional, and curteous. The vehicle was clean and ran smoothly. Overall, very good experience.
judy S.The rear view mirror was in need of repair. It was of no use since it wobbled around throughout my trip.
MICHAEL W.The lady at the counter was very nice and helpful and also the man who showed me the truck. The truck was in terrible shape! Check engine light was on (they checked it and removed the code-o2 sensor) went back on the following day. On the last day of my move, the truck started to low idle and caused it to shut down at a 2 traffic light. I feel I overpaid for cost of gas because the o2 sensor issue gave it terrible gas mileage. (spent over $250.00 in gas for 200 mikes)
Michael P.Service was excellent. I thought the price was high though. Months ago when I reserved the trailer, the quote was around $450, but when I picked it up, it turned out over $600.
Larry W.It was a further drop-off then I thought it was but it was a quick and easy process once we arrived.
Tiawanna J.Truck had a terrible dog smell, like someone had moved across country with their pet. I have minor allergies to dogs and my throat was getting tight and I coughed a lot. Had to turn off the AC and drive with the window open even though it was slightly raining.
Nathanael Y.Streamline check-in, clean truck, staff was efficient and professional. Great experience.
David W.Make sure the drop off location is close to your address because mine was 30 miles away. There was one only 14 miles away but it wasn't chosen for me.
GERALD T.Take the dolly's and the blankets out of the back of the trucks. Having them mounted on the truck is eating into the space that I paid for.
Richard M.Good Job
Kevin J.The tow dolly was ready when I arrived and check in was quick and easy.
Timothy B.No issues
James S.Always an easy process,will always rent here!!!
Andrew B.I have had several storage units here at this site - I have rented many trucks over the last year - I love the staff - and will continue to use them again in the future!!
joleen M.The employee named Juan was a complete asshole. When I arrived with the truck he was training another employee but he was a complete dick. Teach him Customer service skills
Juan Z.Gate would not go down making it difficult to load and unload. Chain was bent and could not detach to lower gate.
Ron L.Please accept this comment as a "Job Well Done" by your staff at the Orange City location. They all did an outstanding job while providing professional service.
John C.Excellent service friendly staff
JUAN A.They were always extremely user friendly. Never had an issue coming or going and felt safe day or night.
Shelly G. | Overall ExperienceWell done...Start to finish
Lew C.Absolutely great experience at this location. Clean, organized, and had welcoming staff! The staff made it so easy, quick, and stress free. GREAT location.
Christina B.Was all good
Ron D.Awesome personnel and service. Very professional
ESTEBAN R.Awesome service and great people.
Caitlyn B.The staff that waited on me to pickup my vehicle was k as than friendly. They only have one person who was doing any of the paperwork and servicing the customers inside. People were standing in line and even left because of the wait. Check in was much easier and quicker. Staff in the afternoon was much friendlier. I would suggest having more than one at the counter to take care of customers. .
Sherry S.The young man that waited on me had exceptional customer service skills.
linda l. | First ImpressionsReal disappointed had to pay entire month only had my things a week after I paid unit I don't recommend anyone to this place
elvin m. | Overall ExperienceStaff was friendly fast & accommodating
JEANNETTE O. | First ImpressionsBest run & maintained UHaul facility I’ve encountered.
JAMES C. | Overall ExperienceThw manager has NO PERSONALITY AND IS SNOTTY
Kellie F. | Overall ExperienceStaff was friendly and helpful with answering all my questions
David D. | First ImpressionsVery polite, always to help
Rafael P. | Overall ExperienceI love Phyllis and her whole team....I've rented trucks...rented 2 units for the past year...and they have been awesome....I will be coming back!!!
Joleen M. | Overall ExperienceWith you for a number of years, have rented a truck as well. An excellent location managed well!
Jennie B. | Overall ExperienceThe rates increased every year, I didn’t get any refund of the difference of paying the entire month and being out of the unit before the end of the month.
maria c. | Overall ExperienceI've used many storage facilities in the past and this is by far the most convenient, affordable and secure that I've encountered - run by a superb and courteous staff.
JAMES C. | First ImpressionsDoor was broken on the unit it would fall down and hit you on the head and the card reader out side did not work I told the manager about the problems on day 1
Jerry C. | Overall ExperienceA dumbster for trash would be neet
Luis N. | Overall ExperienceThe only thing is I still haven't received my deposit on the moving truck.
Branden M. | First ImpressionsI could't affort the price increase. so I closed my account out.
Gloria H. | Overall ExperienceThis was my first time needing storage for my belongings. The staff was friendly and helpful. A big thank you
lillian o. | Overall ExperienceI've used U-Haul for many years, & everyone has always been friendly to me, & Ms. Phyllis is the best. If I need storage again, I'll go to U-Haul in Orange City
deborah t. | Overall ExperienceAll went well.
Larry H. | Overall ExperienceEasy and pleasant experience!
Tammy P. | First ImpressionsPutting all my belongings into storage is scary but your staff made me feel very comfortable. Everything and everyone is awesome Thank you
lillian o. | First ImpressionsDid have water leaking into space.
LARRY M. | Overall ExperienceGood job uhaul!
Kevin J. | Overall ExperienceWonderful customer service. Will use again.
Jaimie P. | Overall ExperienceMs. Phyllis has been very helpful since day 1. The staff is always friendly and helpful with any of our needs. The facility is always clean. We were especially thankful for the security here. Every unit has an alarm system. I would definitely recommend this facility for all your storage needs. We have also rented several trucks and trailers from here. I would recommend them for those needs as well.
Martin B. | Overall ExperienceThe staff phyllis was excellent to work with I would love to recommend this place
SHAYLI V. | Overall ExperienceWaited 11/2 to b waited on emptied 15ft truck in an hour u need to get more help. Other than that uhaul is my place
joe G. | First ImpressionsOver all experience with u haul was horrible!
Brook C. | First ImpressionsStaff was very conscious and helpful. I had a unit at your facility for 18 years and always enjoyed a good relationship with the staff.
STEPHEN P. | Overall ExperienceThe staff at Orange city goes above and BEYOND to help at all times ESPECIALLY the manager. I Just recently took all my things out of storage and I forgot and put my lock back on while it was empty and was charged for the unit the manager reached out to corporate and rectified the situation and I was refunded the next day! Great people and very helpful.
marie a. | Overall ExperienceI love it very much
David B. | Overall Experiencedid not have the side i was told online but was good over all had to move to other place to get a bigger i was online and reserve an 10x10 got there all they had was 5x10 i had got a truck from there online told me i get on free month but that was not true only for one-way rentals, i dont want to argue too much going on for that
victor t. | Overall ExperienceVery helpful staff, above and beyond THANKS
Marianela m. | Overall ExperiencePhyllis and the staff were great. She goes above and beyond. I am thankful.
Carrie D. | First ImpressionsI was disappointed in that we never used our unit and had not had it for even a week and yet could not get a refund ! I've used u haul so many times over the years without an issue.... and now; you feel the need to Nickel and dime people over storage rent, when I've never even put a lock on the door. I'll think twice in the future.
mark g. | Overall ExperienceI paid a month, took the items out two or three days after I made the second payment and no money was refunded. I think that is unfair.
Natividad M. | Overall ExperienceEveryone Inencountered was always friendly and professional!!! I felt secure being there and knew my stuff was secure. If I find myself ever needing storage I will be back!!!
Tammy B. | Overall Experiencewas disappointed could not get help to move the heavy items
SIDNEY ISSAC R. | First ImpressionsThe lady at the front desk was so helpful had a very pleasant smile
Mary A. | First ImpressionsWe have rented storage spaces at this location for 19 years and have always been pleased with the property and management. Very friendly and helpful. The property is always well- kept and secure.
MICHAEL V. | First ImpressionsALL the staff went out of their way to assist, This location is very busy and constantly on the move and never showed how overwhelmed they are. I must say U HAUL should be very proud to hang their name on this location and TEAM players
robert c. | Overall ExperienceExcellent customer service, very clean and always seems to be a very safe area. I buy all my boxes from this location for my business. Always in stock
Marlene D. | First ImpressionsStaff helpful and friendly. Phyliss especially. Great experience !
Arthur Y. | Overall Experiencetrouble with doing things on the internet, had to call on the phone
James s. | First ImpressionsI wish I could remember her name but the beautiful young woman who helped me was awesome. She made me feel very comfortable with her laid back personality and friendly attitude. If you read this, thank you again for helping my sister and myself out yesterday. We really appreciate it :)
Tiffany a. | First ImpressionsWe were told that we were renting a covreed outdoor space with. It turns out that the electricity is nly on for a few hours at a time. If we were to turn on the small refrigerator in the RV to put food in prior to a trip, we would have had a real problem to find that it had not been running. Also, our space was not as long as it should have been because the renters behind us encroached upon ou space. Otherwise it is a nice clean space.
Ralph M. | Overall ExperienceGreat place..
Carlos O. | Overall ExperienceA+
Mark F. | Overall ExperienceI was told I had access at all times. That's further from the truth. Each time I need access to mu unit I had to either have trucks moved or could nkt access. Using the alley ways in front of the storage units for your paying customers access for your overflow parking of your moving trucks is unacceptable. I spent alot on money per month to have little access. When I communicated my frustrations to the staff I was told basically to bad... it's the only place to park the trucks. Your overflow and logistics of the company's vehicles is not my problem. Access to a unit I pay for should have been their priority and resolved the problem. I've moved my belongs to your competitor and will continue to advocate to my friends and family anyone in need of storage to steer away from Uhaul storage.
Frank B. | Overall ExperienceGREAT customer service!! As crazy as it was so busy Phyllis was the best handling ten things all at once while treating us as #1
robert c. | First ImpressionsExcellent Service
brenda f. | First ImpressionsThe manager wasn't helpful at all. She was mean and had a very nasty disposition! My worst experience in dealing with uhaul.
Marvin H. | Overall ExperienceThere was a leak in the unit. Luckily nothing of sentiment was ruined.
Margaret G. | Overall ExperienceYour manager Phyllis and her team are amazing. They provide great customer service. Gracias.
Judd B. | Overall ExperienceStorage and unit were fine customer service line awful Lies and stories changing will never rent a uhaul again.
Casey C. | Overall Experience