Great service, reasonable pricing
Michelle LCustomer Reviews for U-Haul Moving & Storage of Old Bridge
Testimonials From Recent Customers
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My usual UHaul rental center didn't have the truck I wanted so I needed to use the Old Bridge location. This is a well run operation with friendly and helpful people, in both the early and later parts of the day. Almost new truck too.
MICHAEL SUnfortunately the truck we ordered was not available so pick up was at an alternative location about 10 minutes away instead of 5. We had to pay extra to then return the truck to this alternate location instead of closer to where we were using the truck because they switched our drop off location. We had to pay extra for miles and then had to pay extra to fill the tank when finished. Overall a fine experience the truck did what we needed it to do, but the added inconvenience was not worth a more positive review.
Austin GCustomer service rep was very good at the location. He was very helpful and pleasant to deal with. Gracias
RICHARD VLove these guys. Better location than most.
PATRICK MWiFi not connected oeop
DARREN JThey need more than one person working there. Everything took a while becuase the one older gentleman had to go back and worth doing everything. The process itself was pretty easy.
ROBERT EFirst time renting from the Old Bridge location. Michael was courteous and professional and the store was clean and well-stocked. Location is safe for leaving your vehicle if necessary.
MICHAEL SEverything was great. They had me in and out super quick, but still explained everything very well. Trailer was great and worked perfectly. Return was just as simple. Mike helped me with pick up and return. Great customer service. Gracias.
WILLIAM SOverall very good experience. Jacob was great with pickup and answered couple questions i called in about after I left the lot. Drop off was quick in and out. Person who took drop off advised he would check into the cooler if minor issues i noted with the truck.' All good. Thanks.
CHRISTOPHER MVery friendly and pleasant staff, got me sorted in no time at all.
PRZEMYSLAW LNever a problem at this location
DANA CThere were three men working that day and two out of the three were wry friendly and took care of customers with polite professionalism. The return of the trailer was so easy will be back
LAWRENCE II have used this location twice in the past year roughly 6 months apart from each other they are supposed to open up at 7:00 the first time in the spring someone did not get there until almost 7:30 this time someone did not get there until 7:47 when you have a reservation and they are so irresponsible not to set their alarm clock in the morning and you can definitely tell with no apologies no excuses no good mornings just very unprofessional
Jason Bservice was excellent. nothing else needed keep up the good work.
ALFRED PThe brothers were very helpful from the first I came in for boxes and moving advice. In the end getting a storage unit for free was the best present
LYNNE W | Overall ExperienceI have rented from here a number of times, and have always found the help, especially jacob, to be very friendly and helpful.
RICK LI refill the truck with fuel how much I took it with and they still charged me extra so even bother to refill!
KAWAL SHave more pull enclosed trailer at this location not just one to rent!! Now I have to be relocated to another location
ROSEMARIE AThese guys are always friendly and quick. I like going to this location.
PATRIK MNothing was perfect wouldn't change a thing
JOHN GI moved out because, l needed a climate control for my goods. I will patronize again and recommend to others anytime.
SAMUEL O | Overall ExperienceI had a problem with car sensors and have to pay additional $800 to the dealership to fix it.
Pazel KThe app sucks big ass fucking balls. It's never running properly and you cannot return the equipment the way you're supposed to always times out never loads making it frustrating
SERGUEI GJordan, Mike, and everyone at the Old Bridge location were absolutely fantastic. I am so grateful I came to this location
NELLY F | Overall ExperienceSuch a smooth process pickup and dropping off
NICHOLS PNothing all went well
STEVEN RVery nice people BUT the cutout on my 2017 Land Rover Discovery Sport was jagged and not done very nicely it looked like it was cut out with a butter knife. You should teach the installers how to create a trim or border around the cutout area to finish the installation nicely! Again VERY nice people in the location just poor craftsmanship!
Thomas AJake was eexcellent, so was the rep at the reception who professionally answered our questions. Must recommend.
MANISH KThe man working at the desk was very polite and helped me get on my way to moving.
Felicia JRead the comments in the notes. There was a discount that was supposed to be applied that wasn't as well as a card on file that was supposed to have been charged that wasn't.
STEVEN SJacob is Excellent All Promises Kept
donald sVery helpful staff!
FRANCIS MEquipment did not work properly. An employee told me a manager would give me a call to discuss the bill. The manager never called.
DEVORAH DVery good the guys. And very good service
MANUEL GExtraordinario servicio al cliente
Keith UI am not happy about having an old truck with no ac for a moving job costing me almost 300 dollars
MICHAEL HI've rented U-Haul vans from this location a number of times. I have also recommended them to a friend before, who rented with them once. So far, I have been very pleased with their services.
OSAROBO ONothing for me was very satisfied, will definitely use your service again . Gracias
PAT FEmployees were attentive and helpful.
MARK RNothing. The staff was courteous and friendly. I was in and out before I knew it!
Tom HN/C
JOANNE JThe truck was in poor condition. The key switch was damaged/worn requiring multiple start attempts and moving of the steering wheel in order to get the truck to run. There were also very bad front-end issues, and the truck would violently shake when the brakes were applied. As a mechanic I can tell you this is not usual wear, there are damaged components that need to be addressed. Especially concerning at when braking at highway speeds. The truck had a low tire pressure warning on left rear when picked up. I felt the tires especially the left rear was overdue for replacement. The driver's visor was hanging as well. I thought the personnel were great and took me in with no prior reservation but I had the feeling the entire rental that the truck was going to break down or leave me stranded with that faulty key switch or other issues listed. Not a great feeling .
RICHARD NVery good 👍 service
GEORGE CTruck was clean but the truck was old and did not drive well. The front end seemed loose, the driver side door did not close properly and the the trick steered to one side.
NIAZ FFound the staff to be rude and not helpful. The check engine light came on in the truck I rented and I could not lock or unlock the drivers side door with the key… also had a hard time just closing the door. When I returned the truck the employee couldn't care less.. his only concern was if the truck was full of gas and cleaned. I will avoid U-Haul to the best of my ability in the future.
BRIAN FI always go there for my trailer They’re always do the job for me
RICHARD LNo change recommended. Jacob is fantastic!
Tish PTruck ran great!
DANIEL OTruck was in great shape and service was solid.
Alexander WThe installation went well and on schedule. But my text messages went unanswered (I was led to believe the technician will contact me but it never happened)
Venkat TBueno
Alex DExperience was excellent from the initial inquiry to completion of installation. Kudos to Jacob Rojas at the Old Bridge NJ facility
Steve PThe drop off location was excellent as well. Very nice and very attentive. Both locations were very helpful.
Matt SOld beat up trucks!! Terrible ride thank god it was short distance. Reservation for a 20' truck and got a 26' instead because they didn't have what I requested. Made my move harder with a larger truck!
JOSEPH CI was assured the service would take 30 minutes. It took an hour and a half. Reasonable amount of time in the end, just would have wanted them to be upfront about what I was in for
Natalie BI lost everything in a fire I mean everything and I was compensated nothing. I lost things that were monumental to my family my kids. All overnight ! And because I didn't have rental insurance (which should be included in all units and what I thought I was paying for) I was not reimbursed for none of the items I lost.
Markice T | Overall ExperienceTHe Manager was very professional, extremely courteous and pleasant to deal with.
LORI B | Overall ExperienceThe online registration process was efficient & easy to follow.
CARLOS C | Online Move InLittle expensive
KAREN P | First ImpressionsThanks for the email alert that I had not properly latched my storage unit!
CHRISTOPHER C | Overall ExperienceStaff is not friendly , to every question their answer is I don't know I don't make rules here
Tajdar A | First ImpressionsThis place was good to me and always helped me out with things!
MARCO C | Overall ExperienceAs stated Above Old Bridge NJ Facility people working there we're NOT Friendly at all. I was treated Like I was bothering them. Acces to storage unit difficult Due to U-haul trucks parked getting in &out of units,I was Extremley disappointed in the way theu Handled themselves I had just Driven a 1,000 miles and to be greeted in the manor I was Recommend that Facility. In Florida I was Actually considering starting a u-haul Rental place. I've been looking to invest in something N Make $ but if that's the reputation U-haul will be showing I'm not sure my hard work would give me any profit Highly disappointed. But the Florida U-haul was not asgrandish looking but much more personable. Sometimes that makes it or breaks it.
Corey L | First ImpressionsThe people who work there are unique and have a lot of hatred and distain for their jobs.
david r | Overall ExperienceLynn Pulvermuller the general manager was very professional and was very helpful in showing the storage unit and the process of signing me up for the storage rental.
MICHAEL F | First ImpressionsEverything and everyone was great! I had no problems.
ANTHONY S | First ImpressionsStaff was very helpful and respectful.
Neilson J | Online Move InPerson at the desk was very professional ,friendly and very helpful. I appreciated that after a long day of moving and traveling. Highly recommend
LORI B | First ImpressionsNice team that works at the facility
charlotte w | First ImpressionsManager was very professional in all aspects
jospeh t | Overall ExperienceStaff was amazing and made this whole experience quick and easy!! Highly Recommend!!!
Dawn M | Overall ExperienceVery bad customer service the manager ( Lynn) do not have any customer service skills Very rude would not recommend anyone to this facility
sophia a | Overall Experiencethe workers were extremely nice and very helpful.
Lynwood M | First ImpressionsLynn pulvermuller was amazing. The move was very stressful for me. She was a wealth of information and presented many options to handle every situation and problem. I was lucky sge was working.
janet c | Overall Experienceme parece un excelente servicio
IVAN T | First ImpressionsI will tell my friends to go there to rent a storage room or anything else great staff
theresa z | Overall ExperienceI was annoyed I rented a 20 foot truck and needed a larg storage unit and was advised that I would have a storage unit large enough for my belongings based on the truck size only to get to my destination and discover they only had 10 X 10' available which caused me to have to rent to seperate units. The staff however were extremely helpful and friendly. I truly appreciated them.at the old bridge route 9 south U-haul staff. Big cuddoz to them.
Darlene E | First ImpressionsIn the years that I've been there there was never any issues Very well kept
ALFRED C | Overall ExperienceAs a long-standing customer I can say the service is great. On the latest occasion, Lynn the Manager at the Old Bridge facility, went above and beyond her usual service to assist when time was of the essence. Thank you very much.
JIM S | First Impressions¡Gracias!
Phidelia J | Overall ExperienceThe woman working at Thai location is outstanding. She was very friendly and extremely helpful. She made a stressful day a little easier for us. Thank you, Eric
Eric B | First ImpressionsI feel the young lady, I spoke with on the phone were more accommodating then the young man in the office. Gracias.
barbara o | First ImpressionsHad a leak and no one cared or offered to fix it Gave me a tarp So I left.
Patrick G | Overall Experiencegreat service
Jeremiah C | Overall ExperienceThe woman at the counter was very nice.
frank n | First ImpressionsWhole process was simple and easy. Solved my problem quickly, without trouble. Staff was friendly and helpful. Facility is clean and efficient.
charles b | First ImpressionsStaff was great. Very accommodating.
Katherine P | Overall ExperienceFriendly knowledgeable staff and great hands on management!!! Clean facility also !
John N | First ImpressionsThey rent me a storage unit and then when we go back to put our stuff on it it was locked up and then we have to drive back miles away from there to Syracuse new York to find a storage unit for more money and then after we pay in full a 10×15 they took our money and put it on the truck. Not very helpful at all.
nathaniel s | Overall ExperienceThanks for your services appreciate it all thanks again God bless
esther n | Overall ExperienceOk
raj n | Overall ExperienceOutstanding
Matthew E | Overall ExperienceI wish they would have given the free month since I rented a truck also. But they said since it is not a "one way" sad part is they didn't even have it available and I had to rent it from malboro uhau
Johanna P | Overall ExperienceWith all the money required to rent a space and also used the truck service, I wish the only prerequisite to get at least a month free was not “renting a one-way truck” when they don’t even have that.
Johanna P | First ImpressionsI typically won't take time out to do this, but the staff at this facility is exceptional, even as I observed them with other customers. Friendly, well trained, and focused.
Paul C | Overall ExperienceAwesome service.
Katherine P | First ImpressionsVery professional and courteous!
Cardia S | First Impressionsgood services
francisco b | First Impressionswhat about free storage ??
Patrick M | Overall ExperienceFYI. I noticed there were rodent droppings on boxes & in one of the boxes that had sheets/towels; it appeared it had made a nest. But, I did notice a rodent bait trap after we cleaned out the unit.
LAUREN C | Overall ExperienceEveryone that I have dealt with in this organization exemplified excellent customer service. Very helpful and courteous.
Michael M | Overall ExperienceVery helpful crew in Old bridge !
Patrick M | First Impressionsi am a steady customer at this loc never had a problem very nice people
Gary G | First ImpressionsGood experience
Camille B | Overall ExperienceMy experience with Uhaul was good. Will use the services when needed again. Gracias
JAMEELAH M | Overall ExperienceThere was some evidence of mouse presence with droppings visible.
Anthony A | Overall ExperienceI appreciate staff customer service! Ladies always so nice and in this melt manner!!
OLGA S | Overall ExperienceGood service
Mercedes O | Overall ExperienceVery nice folks.
ROBERT S | Overall Experience