Customer Reviews for U-Haul Moving & Storage of Ocoee

9,337 reviews

11410 W Colonial Dr   Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)

(407) 877-7642

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(407) 877-7642

11410 W Colonial Dr
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JERROD B. 
Rating:
5.0

When I dropped off the truck after hours, I tried to use the U-haul app, but it wouldn't upload the photos. I had to switch to a web browser, and then the return process was easy.

Alexander G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMSAMUEL W. 
Rating:
5.0

Everyone was always very helpful, the manager Peggy was an outstanding person to deal with!!!Also your associate taking care of the property was great she has been there as long as we had our storage there,3 years, kept everything so clean and it always smelled really nice, usually storage facilities are not! And we felt safe going there day or night! We actually used your moving help too for a couple pieces of furniture, so thank you!!!

micheal b.  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing

REGINALD K. 
Rating:
4.0

Include gps and toll pass option

SHIRLEY P. 
Rating:
5.0

Excelent customer service

CARLOS R. 
Rating:
5.0

Good experience. Thank you!

ROBERT C. 
Rating:
5.0

Ms Peggy accommodated fairly due the roadside assistance issue I appreciate that Thank you🤗

ALEXZINA C. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

Ensure that the items booked are available when picked up. Had to purchase a furniture dolly when I had requested one to rent.

whitney K. 
Rating:
3.0

Go elsewhere for s truck

Gabrey V. 
Rating:
5.0

Service was fast. Truck was clean and like new. Instructions from your team was accurate and great. Check truck back in was quick. Enjoyed the great service. Thanks.

Alex W. 
Rating:
2.0

I reserved a pickup truck with my debit card but what I arrived to pick up the vehicle was told they needed a major credit card twice in the past year with the same debit card

ANDREW V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Cristina S. 
Rating:
5.0

Customer did not leave a comment.

mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAXIMILIANO S. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Employees are SO NICE and Professional! :)

KEVIN M. 
Rating:
3.0

I reserved a climatized storage unit at the same time I reserved the equipment. Arrived in FL and was told they are now on a first come first serve basis. Not great to have to scramble to find another unit and now we have lost are first month free through Uhaul as part of this $3000 rental. I think we should be reimbursed for the 1st months rent.

BRUCE T. 
Rating:
5.0

Customer did not leave a comment.

Valentin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wissam A. 
Rating:
5.0

Customer did not leave a comment.

RICKY R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

BRIAN S. 
Rating:
3.0

Truck wasn't ready when i got there. Caught an employee just as he was leaving if I was 10 minutes later I would have been without a truck. Website didn't work well trying to upload my license and took about an hour to get into the truck. Ordered furniture mover but they didn't have any,

Austin S. 
Rating:
3.0

Customer did not leave a comment.

ADELAIDE G. 
Rating:
5.0

Customer did not leave a comment.

DALE R. 
Rating:
5.0

Nothing noted but keep up the good work!

Tony M. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE L. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Excellent customer service!

AURAGIZELA S. 
Rating:
4.0

Customer did not leave a comment.

RUDYARD G. 
Rating:
5.0

The staff here went above and beyond expectations in inspecting and completing the process. Excellent work!

John H. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Great staff. Especially Greg Paredes.

Thomas B. 
Rating:
5.0

Electronic drop off was smooth & quick, but it took sometime to find the location, as the website wasn't quite clear as to which location would accept drop offs, etc... We had to call several locations, so I feel that the locations aren't updated well enough. However the trailer was wonderful, and travelled very well! T Y

PIERC A. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

karen C. 
Rating:
4.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

KELRIC B. 
Rating:
5.0

Customer did not leave a comment.

FRANK O. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Peggy and her team are awesome.

Susan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold F. 
Rating:
5.0

Peggy and her team are awesome. She called me 20 minutes before to let me know the truck I wanted wasn't returned yet and took care of my needs.

SUSAN G. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Very professional everyone

CARLOS D. 
Rating:
3.0

Upon returning the equipment there were not any workers in the return lane . 6 Customers were waiting in line with the equipment as instructed upon rental . After 5-10 minutes of waiting I went inside to see what was going on and the jerk inside proceeded to snap at me before I could even ask a question, “ you need to wait outside with your equipment “ . He was rude . I went outside back to my car and waited 15 more minutes as I watched the line grow and watched workers leave for lunch . Finally another lady came outside to do check ins and now she proceeds to rudely inform me “ as if I know their policy towards bugging them “ that I could just leave their equipment without checking in . Like how are we supposed to know that when they instructed to do the opposite. Sorry if I bugged you to do your job .

MITCHELL S. 
Rating:
5.0

Continue the great work 👍

MARTIN H. 
Rating:
5.0

Customer did not leave a comment.

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

kristin M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
4.0

Customer did not leave a comment.

THEODORE E. 
Rating:
5.0

Customer did not leave a comment.

CARLINE B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRE B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN T. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Israel L. 
Rating:
5.0

The van I reserved online wasn't the van I received from ocoee and I reserved originally with a different uhaul but when I got there they had no van and there was no accommodation or apology .

Ayona M. 
Rating:
5.0

Customer did not leave a comment.

Darren F. 
Rating:
5.0

best u haul ,friendly stuff, excellent customer service

MOHAMED B. 
Rating:
4.0

Was smelly inside cabin, had to drive with windows open

John B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

DARREN F. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
Rating:
5.0

No improvement needed, everything was great. Almost everyone was very polite and courteous. I said almost, some people just don't like crappy, rainy mornings. At least that's what I'm going to contribute to one attendant outside. However, overall it was a great experience! I will definitely recommend this location.

Saundra B. 
Rating:
4.0

Increase the number of people behind the service desk as there was only one person when two were needed. Long time to get truck signed out (45 minutes).

Larry G. 
Rating:
5.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
4.0

Customer did not leave a comment.

INGRID C. 
Rating:
5.0

The truck's passenger side windshield wiper rubber needs replacement. The Ford truck we rented was the best U-Haul truck we have rented, as far as design and ease of operation is concerned. Good moving truck design!

Robert G. 
Rating:
1.0

Customer service was terrible. When you first pull in, there are a bunch of parking spaces with no signs. Some lady dressed like Crocodile Dundee came walking up and just waving her hands without taking the time to speak with me. When I get out of my car, she told me I could not park there and then told me to park in a spot that was labeled cargo van pick up only. When I went inside to pick up the keys I was told that that time I spent completing everything online including my drivers license and credit card was for not and that I had to do the whole process over. I expressed my displeasure and asked for any type of discount and I was not even given a response. I asked for an apology and again I was not given a response. I was delayed by 45 minutes and that forced me to do the online check in when I returned instead of dropping it off and talking to a human. I don't know if there's a button where I can say that the truck smelled like cat pee but maybe you should talk to your developers about adding that option. This place's customer service was straight from a bad SNL skit. Peace and hair grease, Roll Tide

PHILIP K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Great job

LLOYD B. 
Rating:
5.0

Customer did not leave a comment.

bernice M. 
Rating:
5.0

None.

NADIRA R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Desirae O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Yes I would definitely recommend this location, the staff there is superb, they take the stress out of moving. You guys at that location are just awesome

NICOLIA B. 
Rating:
4.0

Add more staff to shorten checkout and return times for check ins.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

DAVID L.  |  Overall Experience 
Rating:
5.0

N/a

James C. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
5.0

This is the only uhaul location we will use for our business! The manager is the best and her team never disappoints us! Great service every time !

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Carlos H. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

I agree with a lot of the reviews that customer service can be a bit slow here the overall experience was great for our storage unit. The unit was clean, easy to access with plenty of courtesy moving carts. Also Miss Nora (employee) was AMAZING!! We got to the unit about an hour before closing and she helped us move our items without us even asking. She was so sweet and made our experience great! Highly recommend this storage unit.

BRETT P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERRY P. 
Rating:
5.0

Customer did not leave a comment.

chad R. 
Rating:
5.0

Renee was Great!!

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

The fleet is getting old not a pleasure to drive

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Rented a truck and car tow dolly - the ratchet mechanism on the tow dolly ratchet straps needed lubrication as they were difficult to tighten or loosen.

STEVEN M. 
Rating:
5.0

Very impressive operation!

John S. 
Rating:
5.0

I've said it before and will say it again. Always great people and service here. Never any problems dealing with them.

GERALD M. 
Rating:
3.0

I had no issues with the equipment or location my main issues was with the associates at this location all the women were so rude and u helpful. It's ridiculous I had to ask for manager jah just to have my last name corrected in the system. If the women hate working at uhaul just quit stop ruining the experience for new customers

Joshua D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Peggy was professional and helpful.

Sabrina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnaldo M.  |  Overall Experience 
Rating:
1.0

I rented two storages at 1 location was given the wrong size and had to have two storages about 20+ mins away. They treated me like crap at the fist place the guy was rude supervisor got me into the 10*10 in Ocoee not once offering insurance or anything it was late and they were both closing up and was in a rush to get to the Ocoee location. Checked my things a month later My things were leaked on from the unit above and a lot of my things were molded. Peggy stated that's the liability I take without insurance took pictures and I filed a claim but got no where because I didn't have insurance plus I just lost my son and had just too much going on to fight this but I took major losses dealing with uhal and it seemed like my bills just kept going up every month since August.. They were adding charges for 24 hr access I didn't request more than at the time of getting the units and rate increases often for a unit that ruined my things.. Peggy and Alex were nasty at both Uhal and just unprofessional.. I had to relocate my things else where and moving out of the RV spot this weekend

CHRISTINE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAREY R.  |  First Impressions 
Rating:
4.0

Climate control was minimal. Unit 2002 was in direct sunlight every afternoon and it did not feel like the cooling was sufficient.

Alex V.  |  Overall Experience 
Rating:
5.0

It was a real pleasure working with Peggy and her team. They were very helpful and always professional.

Steven N.  |  Overall Experience 
Rating:
5.0

This was the 3rd of three storages I had within the last 5 years although experiences vary from different storages however the Ocoee was the absolute best that includes staff and facility.

frederick w.  |  Overall Experience 
Rating:
5.0

Security, cleanliness, attention to detail regarding pest control and security. All very good.

Susan S.  |  First Impressions 
Rating:
5.0

Overly impressed! Those are two words that come to mind. Could not be more happier with the EXCELLENT service, the best check in for the trucks, smooth transaction convenience of support right down to unloading! Outstanding! I would highly recommend Uhaul storage facility. Thank you, Dean.

Dean O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert or Hazel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raphaela F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni K.  |  First Impressions 
Rating:
5.0

GM and the staff were awesome. Great experience!

Varesh P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gail B.  |  Overall Experience 
Rating:
5.0

What a great staff! Very friendly, cheerful employees who work hard and get results!

THOMAS A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VALERIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY M.  |  First Impressions 
Rating:
3.0

Me llego una la factura final y aparece un desglose de $94.00 que dice por "Missing/Damage" no entiendo por que este cargo ya que entrego el equipo que se rento (dolly and hand truck) ambos estaban en el camión en la parte de atrás y se le mencione al empleado. Y el camión no sufrió ningún daño ya que el viaje fue directo el mismo día de punto a punto. Gracias

Jose C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail B.  |  First Impressions 
Rating:
5.0

Peggy was very helpful in trying to meet our accommodations!

veanie or Samuel a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornelis B.  |  First Impressions 
Rating:
5.0

Very busy location. My customer service was very good.

Deborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODRIGO J.  |  First Impressions 
Rating:
2.0

I was disappointed in not Receiving the storage unit that I reserved and paid for.

Kim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques M.  |  Online Move In 
Rating:
5.0

Peggy, Doug, Renee, Cole and the rest of the team are the best in the business. Very professional and personable, too. I highly recommend this U-Haul dealership. They're the very best of the best.

TOM L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luther H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erin H.  |  Online Move In 
Rating:
3.0

No access to ramp to unload truck because unused Uhaul trucks took up the space.

Patricia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

delores b.  |  First Impressions 
Rating:
5.0

Peggy was awesome and very helpful!!!!

CHARLES R.  |  First Impressions 
Rating:
5.0

Great customer service! Well-maintained facilities, brightly lit corridors. Self-service options are nice.

Erika B.  |  First Impressions 
Rating:
4.0

Great service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.

Darwin S.  |  First Impressions 
Rating:
5.0

SO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I've had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.

cheryl n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micah T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcos or Edna B.  |  First Impressions 
Rating:
5.0

Great facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!

jeremy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda Ostrowski or L.  |  First Impressions 
No reviews have been submitted for this location.

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