Customer Reviews for U-Haul Moving & Storage of Ocoee

9,432 comentarios

11410 W Colonial Dr   Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)

(407) 877-7642

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 877-7642

11410 W Colonial Dr
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon T. 
Clasificación:
2.0

I rented two dolleys. I did the online pickup option so I did not check the back of the truck for the dolleys prior to leaving the Uhaul location. when I arrived at my house I discovered the dolleys had not been put in the truck. When I dropped the truck off, the Uhaul employee doing the checkout accussed me of stealing the dolleys.

Jeremy J. 
Clasificación:
5.0

No further comments. The customer service was great 👍 and satisfying

ALTAF K. 
Clasificación:
5.0

Keep up the good work

David T. 
Clasificación:
5.0

Great service! Thanks so much.

Victor W. 
Clasificación:
4.0

My biggest complaint was the fact that the check in line was so long. I got in the store around 950am and did not get to the counter until around 1030am. I lost a half an hour of my reservation time which was 10am. Other than this, the experience was good.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOMIL H. 
Clasificación:
5.0

Every aspect was spectacular! Doug and Peggy from the place I rented the truck are the most amazing people I've ever met! Super kind, super accommodating, total experts at what they do!

KENNETH D. 
Clasificación:
5.0

The rental process was very easy and user friendly and the staff was extremely pleasant and helpful.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

the man who received the UHaul product back was very professional, courtest and helopful. Made the returning very easy and painless.

BRUCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Keep doing what your doing. Very well run company.

STEVEN P. 
Clasificación:
3.0

Do not have your workers call customers deaf. Completely disrespectful

TAYLOR R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad L. 
Clasificación:
2.0

We were told the gas was at a half tank and to return it at half a tank, drove 60 miles and put in $20 of gas and it was at the half tank mark that it was when we picked it up, yet got charged $25 more for gas? Somehow I always get charged extra by uhaul for things that I shouldn't - I always feel ripped off.

BLAKE J. 
Clasificación:
5.0

Great service and friendly staff

JOHN B. 
Clasificación:
5.0

This u-haul is the Best place!!

Elaine G.  |  Overall Experience 
Clasificación:
3.0

While I would recommend this location to a friend due to the number of rentals that are available, I would make them aware of how long it takes to do the rental process and the length of time one may wait once they have a signed contract. Also returning of the unit took a longer time than one should expect.

LAWRENCE P. 
Clasificación:
3.0

They have two entry points, one they always block off at night and the other naturally gets blocked off if too many trucks are returned in the return lane...so you get trapped and can't get a truck out depending on how many come back....I have no idea why they would block off the other entrance when you technically normally could drive out the other way if they were gravely concerned about theft or something. The cleaning guy asked me to clean the floor myself for the truck....not only extremely rude but that isn't my job...but I had no choice as we were under a big time crunch and I needed to get the super sticky floor cleaned up so I could get out of there and didn't have time to argue. The other place that I was supposed to pickup the vehicle didn't have one ready. In their defense, it's not their fault when you have a rude customer that refuses to bring it back to their location and they only can house a finite number of vehicles at that place so I totally get that and I am not blaming them...but the Ocoee location I have had two back-to-back bad experiences with...I don't know if my luck is just terrible but definitely left a bad taste in my mouth and has me exploring alternatives now for rental trucks.

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELIPE P. 
Clasificación:
4.0

I paid for a 10ft rental, which was for one day. I didn't need the truck long, so I gave a return time of 3pm. Knowing I would be a few minutes late, I called ahead to inform the location and was told no problem I wouldn't be charged an additional day. When I arrived at 3:17, the young man who checked in my truck tried to charge me double. I went inside and the issue was taken care of to where I was only charged for one day. Not happy about that experience, but it worked out in the end.

ANGELA G. 
Clasificación:
5.0

Great customer service and excellent technician to install hitch done really fast also great life time warranty for only 5 dollars highly recommend

ANGELO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

YUANYUAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
4.0

The truck was unsafe to drive. Could not drive above 50 mph

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNICE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dina M. 
Clasificación:
5.0

the staff is great

EDIMIR R. 
Clasificación:
4.0

This location will not honor an online reservation without the customer being present at the facility with a cellphone! This is nowhere on the UHaul website. I lost a valuable hour of time going back home to get my phone. I guess they only want to rent to rich millennials

JOSEPH R. 
Clasificación:
4.0

The key drop off location was really hard to find. You could clearly label and have a box

GANESH C. 
Clasificación:
5.0

Great service!! I have been there previously and today's service further confirmed why I will continue to go there for any future rental needs.

ALBERTO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNAIDIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anderson C. 
Clasificación:
1.0

Make sure your trucks are well maintained before renting them out. We had a dead battery, a high speed blowout and a leak. The truck was awful and I will be contacting corporate. We will NEVER use or recommend U-Haul again.

HEATH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH B. 
Clasificación:
5.0

I worked with both Becky and Judy at the store. Both did an excellent job on a somewhat complex move including long distance, date changing, truck size, and size changing. Would definitely rent a uHaul from this location.

Doug W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyson P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lincoln O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Your staff did a great job helping me . For reserving it to the girl that helped us pick it up to the guy that was working the other hand it to me Great Job

Darryl D. 
Clasificación:
5.0

The drop off location charged me $20 for clean up. The trailer was very clean when we dropped it off so I don't understand why they charged me. Can they send me a pic or an explanation of the charge? I double checked to make sure the trailer was clean. Thx, Dan Devine. danjdevine@gmail.com

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather G. 
Clasificación:
4.0

Great staff, Trailer was clean.

MARK F. 
Clasificación:
4.0

There were about 6 other drop off the same time we were dropping off (ours was early)

HERBERT B. 
Clasificación:
5.0

Cashier/Rep at checkout was incredible (despite an a completely unreasonable customer behind me in line). And the rep that helped me with the trailer (pick up and drop off) was a pleasure to deal with. Great experience all around.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kendra d.  |  Overall Experience 
Clasificación:
5.0

I originally rented a unit that ended up being too small for my stuff. The young man at the counter was helpful in renting me a second unit last minute. My movers up and left me at the facility and the security guard (ricky?) and a very nice lady (Nora) helped me move all of my stuff into my unit. I am extremely grateful for their generosity.

KATHERINE F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODOLPH P. 
Clasificación:
5.0

Helpful staff

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CrissyAnn S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
4.0

Guy that's checking in used trucks is rude.

DANE B. 
Clasificación:
5.0

I have used CubeSmart and they can't touch your facility. You provide more access, better variety of sizes and your facilities are much cleaner. Your prices are great and I really appreciate that you provide carts.

Kelli S.  |  Online Move In 
Clasificación:
5.0

Perfect rental experience. Called the previous week to reserve a truck and received professional and cordial service. Picked up and returned truck on moving day and again received the same service. All U-Haul representatives were polite and helpful and the rental experience was made easy.

JOHN B. 
Clasificación:
4.0

Give more Suggestions on the miles you are going if the customers doesn't no

latoya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith J. 
Clasificación:
5.0

First time using the mobile pickup. Not sure if that's the reason took too long with the required verifications. I then still had to go to the desk and pick up the key. I think it would have been faster to reserve online and then do desk pickup.

Miguel A. 
Clasificación:
5.0

The checkout process was so simple and quick. Very nice!

JEFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELMA A. 
Clasificación:
5.0

Serious people. Nothing to complain.

PAULO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM SAMUEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian A. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUDYARD G. 
Clasificación:
5.0

The facility is always clean. Nora one of the employees is very sweet and helpful

Simone B.  |  Overall Experience 
Clasificación:
5.0

Fast service. I was in an out!

Brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATE G. 
Clasificación:
5.0

The young gentleman that helped me didn't mind me "throwing" my debit card at him. Of course I didn't mean to, but we had a much needed laugh. He was great and so was the older lady there behind the counter. Everyone needs a laugh and smile. It even straightened out a grumpy man behind me. : ) thank you.

HOLLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUNO R. 
Clasificación:
1.0

Not charging extra for a 2 hour late return and on top of that charging for extra insurance for those hours very poor business practice

ROBERT F. 
Clasificación:
5.0

Best run storage facility EVER! Uhaul was extremely convenient. Everything was so smooth for my moving needs.

Dean O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN D. 
Clasificación:
4.0

Can't recommend since I don't live there anymore.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario M. 
Clasificación:
4.0

Highly disappointed when I returned the trailer. There were 3 employees talking to each other in the garage area and no one came to help unload the trailer. I walked toward the men and asked for help and they turned me toward the sign under the awning. They insisted I follow the signage and not offering to help remove the trailer from my vehicle. So I proceeded to unhook the trailer myself near the building where I was instructed and left. Customer service was poor on return.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell D. 
Clasificación:
5.0

The entire experience was excellent

DEANDRA B. 
Clasificación:
2.0

I made a reservation via the website for a 15 ft, but I got a call saying that it wouldn't be available so they'd have to give me a 20ft, then I got another call saying the 20 ft wouldn't be available until later in the day. After some discussion on the phone they were able to give me a 10 ft at the time I wanted. It was extremely disappointing to have a plan and then not feel like it was cared for. I felt like the scene in seinfeld when Jerry rents a car.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERROD B. 
Clasificación:
5.0

When I dropped off the truck after hours, I tried to use the U-haul app, but it wouldn't upload the photos. I had to switch to a web browser, and then the return process was easy.

Alexander G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMSAMUEL W. 
Clasificación:
5.0

Everyone was always very helpful, the manager Peggy was an outstanding person to deal with!!!Also your associate taking care of the property was great she has been there as long as we had our storage there,3 years, kept everything so clean and it always smelled really nice, usually storage facilities are not! And we felt safe going there day or night! We actually used your moving help too for a couple pieces of furniture, so thank you!!!

micheal b.  |  Overall Experience 
Clasificación:
5.0

Keep doing what you are doing

REGINALD K. 
Clasificación:
4.0

Include gps and toll pass option

SHIRLEY P. 
Clasificación:
5.0

Excelent customer service

CARLOS R. 
Clasificación:
5.0

Good experience. Thank you!

ROBERT C. 
Clasificación:
5.0

Ms Peggy accommodated fairly due the roadside assistance issue I appreciate that Thank you🤗

ALEXZINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
3.0

Ensure that the items booked are available when picked up. Had to purchase a furniture dolly when I had requested one to rent.

whitney K. 
Clasificación:
3.0

Go elsewhere for s truck

Gabrey V. 
Clasificación:
5.0

Service was fast. Truck was clean and like new. Instructions from your team was accurate and great. Check truck back in was quick. Enjoyed the great service. Thanks.

Alex W. 
Clasificación:
2.0

I reserved a pickup truck with my debit card but what I arrived to pick up the vehicle was told they needed a major credit card twice in the past year with the same debit card

ANDREW V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentin F.  |  First Impressions 
Clasificación:
5.0

Peggy and her team are awesome.

Susan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

I agree with a lot of the reviews that customer service can be a bit slow here the overall experience was great for our storage unit. The unit was clean, easy to access with plenty of courtesy moving carts. Also Miss Nora (employee) was AMAZING!! We got to the unit about an hour before closing and she helped us move our items without us even asking. She was so sweet and made our experience great! Highly recommend this storage unit.

BRETT P.  |  First Impressions 
Clasificación:
5.0

Peggy was professional and helpful.

Sabrina C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnaldo M.  |  Overall Experience 
Clasificación:
1.0

I rented two storages at 1 location was given the wrong size and had to have two storages about 20+ mins away. They treated me like crap at the fist place the guy was rude supervisor got me into the 10*10 in Ocoee not once offering insurance or anything it was late and they were both closing up and was in a rush to get to the Ocoee location. Checked my things a month later My things were leaked on from the unit above and a lot of my things were molded. Peggy stated that's the liability I take without insurance took pictures and I filed a claim but got no where because I didn't have insurance plus I just lost my son and had just too much going on to fight this but I took major losses dealing with uhal and it seemed like my bills just kept going up every month since August.. They were adding charges for 24 hr access I didn't request more than at the time of getting the units and rate increases often for a unit that ruined my things.. Peggy and Alex were nasty at both Uhal and just unprofessional.. I had to relocate my things else where and moving out of the RV spot this weekend

CHRISTINE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAREY R.  |  First Impressions 
Clasificación:
4.0

Climate control was minimal. Unit 2002 was in direct sunlight every afternoon and it did not feel like the cooling was sufficient.

Alex V.  |  Overall Experience 
Clasificación:
5.0

Security, cleanliness, attention to detail regarding pest control and security. All very good.

Susan S.  |  First Impressions 
Clasificación:
5.0

Overly impressed! Those are two words that come to mind. Could not be more happier with the EXCELLENT service, the best check in for the trucks, smooth transaction convenience of support right down to unloading! Outstanding! I would highly recommend Uhaul storage facility. Thank you, Dean.

Dean O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert or Hazel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni K.  |  First Impressions 
Clasificación:
5.0

What a great staff! Very friendly, cheerful employees who work hard and get results!

THOMAS A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L.  |  First Impressions 
Clasificación:
5.0

Peggy was very helpful in trying to meet our accommodations!

veanie or Samuel a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cornelis B.  |  First Impressions 
Clasificación:
5.0

Very busy location. My customer service was very good.

Deborah B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RODRIGO J.  |  First Impressions 
Clasificación:
2.0

I was disappointed in not Receiving the storage unit that I reserved and paid for.

Kim S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques M.  |  Online Move In 
Clasificación:
5.0

Peggy, Doug, Renee, Cole and the rest of the team are the best in the business. Very professional and personable, too. I highly recommend this U-Haul dealership. They're the very best of the best.

TOM L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luther H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

delores b.  |  First Impressions 
Clasificación:
5.0

Peggy was awesome and very helpful!!!!

CHARLES R.  |  First Impressions 
Clasificación:
5.0

Great customer service! Well-maintained facilities, brightly lit corridors. Self-service options are nice.

Erika B.  |  First Impressions 
Clasificación:
4.0

Great service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.

Darwin S.  |  First Impressions 
Clasificación:
5.0

SO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I've had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.

cheryl n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah T.  |  Online Move In 
Clasificación:
5.0

Great facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!

jeremy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda Ostrowski or L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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