Customer Reviews for U-Haul Moving & Storage of Ocoee

11,240 reviews

11410 W Colonial Dr   Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass, West Colonial Drive @ Marshall Farms Road)

(407) 877-7642

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 877-7642

11410 W Colonial Dr
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass, West Colonial Drive @ Marshall Farms Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steve H 
Rating:
3.0

Though the staff were super nice and accommodating, it seemed as though they were a bit overwhelmed and understaffed. It resulted in a longer than normal process. Facilities were clean, well maintained and organized.

PATRICK M  |  First Impressions 
Rating:
3.0

Drop off was very difficult to understand. When I picked up the truck it was as if I bothered the office staff as they were complaining about other customers.

ESTELLA L 
Rating:
5.0

Customer did not leave a comment.

Alex L 
Rating:
5.0

Customer did not leave a comment.

Pame L 
Rating:
5.0

Only fault I found was the windshield had many bugs that needed some scrubbing. Everything was there as needed. Thanks for all the help and equipment shown to me . The trip nearly 700 miles performed flawlessly. Thanks Uhaul!

DAVID P 
Rating:
5.0

Chelsea was terrific in advising our need. She clearly walked us through the checkin and made us feel comfortable. Top notch service!

Martin M 
Rating:
5.0

The truck was clean and well maintained UHaul has the best customer service

Douglas P 
Rating:
5.0

Customer did not leave a comment.

chris p 
Rating:
3.0

I rent a lot!! My last rental had ants.. very disappointed

Lillie W 
Rating:
3.0

Customer did not leave a comment.

Ulysees J 
Rating:
5.0

Customer did not leave a comment.

CHERSSY R 
Rating:
3.0

Customer did not leave a comment.

Leonardo R 
Rating:
5.0

Customer did not leave a comment.

Adam O 
Rating:
1.0

Horrible customer service especially by those online - was told that the manager would call me first thing to discuss a dispute, never heard from them. I went into the facility where the storage manager was helpful, and aided my situation. However, the lack of propriety shown by many phone aids was despicable. Two of the four phone calls I was met with haughty and rude representatives. The other two were very polite. Needless to say I will be searching out other means of transportation from here on out with my estate projects.

vivien s 
Rating:
5.0

Customer did not leave a comment.

Danilo K 
Rating:
5.0

Cole was awesome! He got me checked in quickly and the guy that hooked me up (forgot his name) was friendly and got me on the road quickly. This is the second time I’ve rented a trailer in the last month here, and I’ll only go to this location for my rental needs due to the employees!!! A++++ customer experience!!

Dustin O 
Rating:
5.0

Customer did not leave a comment.

walter c 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

bradley m 
Rating:
5.0

Customer did not leave a comment.

Marcos R 
Rating:
4.0

Staff was very efficient and organized.

William B 
Rating:
5.0

Customer did not leave a comment.

Dimple P 
Rating:
5.0

Customer did not leave a comment.

BETHIE M 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

Customer did not leave a comment.

CHANNING T 
Rating:
5.0

Great customer service! Linda was the best and incredibly helpful!

DAVID D 
Rating:
5.0

Customer did not leave a comment.

Hector G 
Rating:
5.0

Customer did not leave a comment.

Gerald M 
Rating:
5.0

Greg and Cole two great young men very helpful and patient took there time with me. I was having a very bad day there personally kept me calm. So kudos to them. Greg has a very beautiful spirit and great young man..

Sheila H 
Rating:
5.0

Customer did not leave a comment.

Juan P 
Rating:
5.0

Great customer service!

Liza F 
Rating:
5.0

They were all awesome helping me get it done with my tough schedule and pricing The manager The girl Lena I think Chelsea And the kind women cleaning up there even offered me a drink or pop of her own to drink. God bless em all!

MARC P 
Rating:
5.0

Customer did not leave a comment.

Brandon H 
Rating:
5.0

Excellent store personal, easy to do business with. Equipment's always ready and in good shape. Thanks

RUBEN R 
Rating:
2.0

Customer did not leave a comment.

Mauricio G 
Rating:
5.0

The staff at this office are amazing. I interacted with Chelsea, Becky, Linda and Doug. They were all helpful and professional. They also had great attitudes. The GM at this location is exceptional. I had a great experience.

antoinette n  |  First Impressions 
Rating:
1.0

The first car hauler trailer lighting system malfunctioned and took a while to troubleshoot. The next car hauler trailer was beat up and dirty but serviceable. it did well on a 280 mile trip. I had a terrible experience with an employee named Greg. Without warning or provocation he started yelling at me, cursing at me and threatened me with physical harm. I almost called the police and looking back I should have. The store manager intervened and with the help of another employee helped me with the trailer. I never expected to go to a U-Haul store, pay my money for a rental and be treated like that. This U-Haul employee verbally assaulted me and threatened me with physical violence. I will never use this U-Haul store again.

Frank T 
Rating:
5.0

Customer did not leave a comment.

MARTINA C 
Rating:
5.0

The GM was there and assisted with getting us going - he was wonderful. I had tried to pay with a credit card and my bank called thinking it was fraud, the office was so calm while i got it figured out.

Nicole B 
Rating:
5.0

The customer service lady was extremely nice and professional. It was a joy ro work with her and no question was too much for her.

Deborah G 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

It was the staff that made the great experience. Everyone with whom I interacted was great. Even at Return, the gentlemen didn't laugh at how long it took me to back up the trailer. Great Location.

Louis V 
Rating:
5.0

Customer did not leave a comment.

Derry R 
Rating:
5.0

Customer did not leave a comment.

Ronnie H 
Rating:
5.0

The mobile checkin process is too difficult to do, needs to be easier

RYAN H 
Rating:
2.0

Customer did not leave a comment.

travis c  |  Overall Experience 
Rating:
5.0

Super easy process in returning. Took less than 5 minutes.

Brittany W 
Rating:
5.0

Customer did not leave a comment.

Deopaul S 
Rating:
5.0

Everyone was accommodating and welcoming. I will use this location again and again.

TARA M 
Rating:
5.0

Customer did not leave a comment.

William O 
Rating:
5.0

Customer did not leave a comment.

Ronald F 
Rating:
5.0

Costumer service representative was amazing. She was professional, friendly and very knowledgeable.

Deyci O 
Rating:
3.0

The gentleman at the desk was great. Got me in and out of the office quickly. He was professional and courteous. The one thing I did not like was there was bird poop, sticks, leaves and it was dirty inside and out.

Lucille A 
Rating:
4.0

Customer did not leave a comment.

cristine d 
Rating:
5.0

the engine warning light came on during the move

russell g 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Front desk person was nice and knowledgeable, drop off was easy. Thank you

Rocio C 
Rating:
5.0

Customer did not leave a comment.

chris p 
Rating:
5.0

Customer did not leave a comment.

Ahmed D 
Rating:
5.0

Customer did not leave a comment.

Aldo M 
Rating:
5.0

Customer did not leave a comment.

Aldo M 
Rating:
5.0

I have been going to this location since 2019. Very clean, excellent staff, good security. Highly recommend. Very clean facility and bathroom. All staff always go way beyond customer service. I Love this place!

MICHELLE C  |  Overall Experience 
Rating:
4.0

It's a bit redundant to order online and then to have to repeat a majority of the same steps for a pickup. I'm not sure what the disconnect is, but since I ordered online, I thought it would be as simple as grabbing keys and going on my way.

David D 
Rating:
4.0

Customer did not leave a comment.

Tim L 
Rating:
3.0

The tires on the front of the truck were balled. The trailer was dirty and full of sand. We had to clean it before loading. The truck had a vibration And it cost WAY TOO Much Money

James R 
Rating:
5.0

Customer did not leave a comment.

CAMAL C 
Rating:
5.0

Customer did not leave a comment.

Tammy C 
Rating:
5.0

I wish I could remember the name of the woman who checked us in because she was absolutely wonderful!

Kathleen M 
Rating:
4.0

The website has information that isn't accurate. On the website it states that insurance is $11 when it's actually $15. Also it should say on the website that you cannot rent a van or pickup truck with a debit card. Those are small things but still should be more accurate. The shop is well run and the customer service is exceptional!

bill g 
Rating:
5.0

One of your older male employee needs to take a chill pill. Very Grumpy old man! If he doesn’t like his job, maybe he needs to find one he likes doing like not dealing with people! 😖

Danny P  |  Overall Experience 
Rating:
5.0

The staff always friendly and professional

ALBERTO C  |  First Impressions 
Rating:
5.0

I think he was in training, very professional and pleasant staff member. Doing a great job, clear in understanding my rental.

Alberto V 
Rating:
3.0

Customer did not leave a comment.

Rodney W 
Rating:
5.0

Fantastic place. Great customer service.

Jeremiah B 
Rating:
5.0

Very good customer service, very fast service and the trucks in very good shape. The return process very easy just drop off leave the key and go. Good job family. Thank you for make my day easy and smooth. Blessings!!

Jorge J 
Rating:
4.0

Doug is very kind and profeessional. will continue to rent truck weekly due to great employees.

gregory m 
Rating:
5.0

Customer did not leave a comment.

VINCENT A 
Rating:
5.0

Customer did not leave a comment.

Andy N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Randy M 
Rating:
5.0

West colonial store in ocoee is the best u haul rental place in greater Orlando

RICKEY M 
Rating:
4.0

Customer did not leave a comment.

Nels P 
Rating:
5.0

I'm Handicaped and can't bend my knees. I rented a 10 ft because they had no vans or small trucks anyways I couldn't get into the truck because it is very high, I asked to rent a step stool to get into the truck and was told they had nothing. I almost had to get a cancelation until I had them pull the truck next to the curb to use it to get into the truck. When I returned the truck after hours that night I dropped the key in the box and left , when I checked my bank balance I saw I was charged $26 extra so I called and was told it was for not filling in the after hours return form, I wasn't told to do this when getting the truck so I was told it would be returned, well it was only a $20 return not the $26. ????. Another call to them to find out. They were very nice about everything.

Connie K 
Rating:
5.0

Customer did not leave a comment.

Robert N 
Rating:
5.0

Customer did not leave a comment.

Felicia A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha J 
Rating:
5.0

Customer did not leave a comment.

Aldo M 
Rating:
4.0

Customer did not leave a comment.

Daniel W 
Rating:
2.0

Only 1 staff was working, she was swamped and was all over the place helping everyone so it was a bit of a wait , I understood she was doing her best but she needed another person to assist her , everyone in line was getting antsy . My reservation was at 11am I don’t leave there until 11:30 due to her stopping to assist others etc . She was very polite and super helpful but overwhelmed with another staff to assist would have been a smoother transition .

Saskie J 
Rating:
5.0

Customer did not leave a comment.

Kordaro P 
Rating:
5.0

The staff here is so helpful and delightful. Everything went smoothly. From getting into the storage unit to dropping the trailer. I would definitely recommend!

Galathia A 
Rating:
5.0

Customer did not leave a comment.

Jendy A 
Rating:
5.0

Customer did not leave a comment.

Nino E 
Rating:
5.0

Customer did not leave a comment.

Nino E 
Rating:
5.0

I feel that everything was great.

Nelssy A 
Rating:
5.0

Doug was great!

Terry J 
Rating:
5.0

Customer did not leave a comment.

SCOTT R 
Rating:
1.0

Always a busy location but only 1 counter person who is slow as crap. Checkout once at counter takes forever. They need better training on the computer an how to type with more than 1 finger.

JEFF A 
Rating:
5.0

The staff was friendly and the overall cost was excellent

Jerry B 
Rating:
5.0

Customer did not leave a comment.

Felicia G 
Rating:
5.0

Super

willand B 
Rating:
1.0

There was not a sense of urgency when checking with the clerk. This process and actually getting the truck took an excessive amount of time.

Stephanie M 
Rating:
5.0

Identify the location of the key drop box better.

Eric S 
Rating:
5.0

Customer did not leave a comment.

JUSTINO P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
1.0

understaff

Frank G 
Rating:
2.0

High beams were checked at inspection, but would release and go to low beam after a few seconds. Return location in Venice was closed at 2:30 pm on Saturday, causing us to have to drive to a different location.

Thomas B 
Rating:
5.0

Everyone here is awesome!!

onera i 
Rating:
5.0

Customer did not leave a comment.

LISA a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA R  |  Overall Experience 
Rating:
5.0

Location manager and staff were very helpful and friendly and accommodated an unusual move-out process. They even expedited unit closeout procedure so I could focus on moving.

Carlan H  |  Overall Experience 
Rating:
5.0

We have used this location many times and they never disappoint. Can always count on them when we need some extra space whether short or long term.

Brandon K  |  Overall Experience 
Rating:
5.0

Very considerate management.

jerry p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raj j  |  Overall Experience 
Rating:
5.0

Linda was awesome.

Anthony I  |  First Impressions 
Rating:
5.0

I have never experienced such good quality and helpfulness in a storage facility. It was remarkable and I've been renting for years. Thank again to your staff. I dealt with Doug, the older lady with braids (we are 64 together...we talked about it), and a young man that works with y'all that has his own business. He was very encouraging to my nephew. Everyone was wonderful!? Thanks again.

crystal w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeLISA T  |  Overall Experience 
Rating:
5.0

Nora was exceptionally helpful and friendly!

Stacy T  |  Overall Experience 
Rating:
5.0

Ms. Nora is Exceptional at her job. She keeps the storage looking and smelling great. She always offers a helping hand without you having to ask for assistance. And she's always friendly and pleasant. Everyone at this location is Super Friendly, Knowledgeable, and Courteous. I highly recommend you rent your trucks and store your belongings here if you need these services!!!

Shoncy W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca C  |  Overall Experience 
Rating:
5.0

Staff and management was always available for questions and any help.

EDWARD T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

emmanuel d  |  Overall Experience 
Rating:
5.0

Truck rental and storage are both excellent Terrific staff

STEVEN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily a  |  First Impressions 
Rating:
5.0

Doug is awesome, the cleaning lady is wonderful, the place is simply perfect & convenient. Makes your moving process stress free. Best U-Haul place I’ve had, so clean & smells good. Love it!

Violeta R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franklyn B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik A  |  Overall Experience 
Rating:
5.0

I will be sad to leave this establishment. Doug and Nora fell like friends to me by now. Good Folks. Thanks for everything.

jennifer m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chad S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jeff h  |  Overall Experience 
Rating:
5.0

The automatic lights need to stay on a little longer before they auto shut off. Longer motion sensor. I don’t know the lady’s name but she is wonderful and extremely helpful. She needs to be recognized. She works there part time.

Kathleen G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney L  |  Overall Experience 
Rating:
5.0

When I came, the fire alarms were being tested and that had shut off the elevator. The staff was not aware that the elevator wasn't in operation. They also didn't know that the stairs weren't open. Once Doug found out, he quickly resolved the issue by opening up the stairs and got an update on the fire alarm work.

Adam Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrick H  |  First Impressions 
Rating:
5.0

General manager, Doug is outstanding Storage manager Linda it’s a pleasure to deal with

STEVEN B  |  Overall Experience 
Rating:
5.0

We met Nora who was cleaning the storage area. She kept the place sparkling clean, helped open the doors between loads, and was amazing helpful. By far the best experience I've ever had at a storage facility. Better than most hotels even.

Adam Y  |  First Impressions 
Rating:
5.0

Thank you

BOLATZHAN B  |  Overall Experience 
Rating:
5.0

I work as a CSR in a call center, and can say that Douglas was very professional, knowledgeable and friendly. I got exactly what I was looking for and very fast.

Violeta R  |  First Impressions 
Rating:
5.0

Yes, the service of the U-Haul was very good and Iam so glad to recommend a friend, yes the place always clean most especially the bathroom thanks

Fati K  |  Overall Experience 
Rating:
3.0

Monthly rent is too expensive.

Derrick T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley G  |  Overall Experience 
Rating:
5.0

Thanks

Meshari B  |  Overall Experience 
Rating:
4.0

The individual that helped me was professional and very courteous.

DeLISA T  |  First Impressions 
Rating:
2.0

I would have given it 5 star’s overall, however, I have a few issues. 1. The facility was decently clean and well lit in the halls, BUT the storage rooms were NOT! There are no lights and when you have a large unit, you cannot see anything! 2. I was quoted $199 plus tax a month for the entire time and was NEVER told of any potential increase and after about 5-6 months they JUMPED my price to $275 mth! Which is a huge jump and based on the facility, location,

Katrina S  |  Overall Experience 
Rating:
5.0

I would rent from you again. I am going through moving from one place to another and this worked out great! There was a lady that was always there to help with everything. She is really great! Thanks again

brenda b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliette R  |  Overall Experience 
Rating:
5.0

It's a great place I'd use it again

TWILA C  |  First Impressions 
Rating:
5.0

We love the fact that U HAUL company keeps America moving in to new places. Storage facilities always there when you need it and the most important is…. The rates are still affordable and hope to do business many more times.

Roberto L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shea G  |  First Impressions 
Rating:
5.0

N/a

donna b  |  First Impressions 
Rating:
5.0

Love the black American lady. She really helps and cares about all customers and she takes great care of the facility!!!!

Tricia T  |  Overall Experience 
Rating:
5.0

Thanks

charlene T  |  First Impressions 
Rating:
4.0

Satisfaction guaranteed

juanita S  |  Overall Experience 
Rating:
5.0

The staff of this place is simply amazing however Miss Linda Kong was a true Gem! I would definitely bring my business back to you guys! Thank you!

JESUS A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONI W  |  First Impressions 
Rating:
5.0

I appreciate the care and helpfulness provided to me as I transition from Virginia. This has been a multi step process and you and the team made this part super easy. Thank you!

Holly M  |  First Impressions 
Rating:
4.0

This is a very nice facility! However, the alarm kept going off both times when we were there. My Apple Watch kept giving me warnings that the noise was above 90 decibels (dBA). OSHA standard is 85 dBA for your employees, so 90 dBA is above that level and consequently damages hearing. My suggestion would be to either determine all the possible ways the alarm could be triggered, and retrain your staff and subsequent customers, so the alarm is not triggered or lower the alarm volume, so it is not harmful and annoying for the customer.

DENNIS H  |  Overall Experience 
Rating:
3.0

Sometimes this uhal the elevator did not worked and at the hallway theres no A/C

Yomil H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david K  |  Overall Experience 
Rating:
5.0

I'll use U-Haul again if needed

Arthur G  |  Overall Experience 
Rating:
5.0

The staff was VERY warm and friendly (especially MsNora!!!) I felt comfortable and safe when i had to go in the late hours of the day

Mari B  |  Overall Experience 
Rating:
5.0

Love that it’s clean

brenda b  |  First Impressions 
Rating:
4.0

Some nights the outside lights were out. Also trucks were parked near the unloading area and I feel like it might be a potentially danger to someone loading or unloading. I do like the U Haul storage facility.

jerry p  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaime V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lindsey b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney L  |  First Impressions 
Rating:
5.0

Excellent Team

Franklyn B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica W  |  First Impressions 
Rating:
4.0

Elevator was broken for 6 weeks!!!!

JAN R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rocio D  |  Overall Experience 
Rating:
5.0

The team member who helped me get set up, Doug, was super nice and friendly. He answered all my questions and even gave me and my mom some free water. It was very hot that day.

Carlan H  |  First Impressions 
Rating:
5.0

Courteous, helpful, knowledgeable, and convenient check in.

Donnie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danette M  |  Overall Experience 
Rating:
5.0

Excellent team!

Franklyn B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Franshesca B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M  |  Overall Experience 
Rating:
5.0

The overall storage experience was five-star. However, the elevator hasn’t been working for over a month and our unit was on the second floor. Not having a working elevator was extremely inconvenient while we were clearing out our unit. All storage items had to be physically carried down the stairs to vacate the unit. We are both senior citizens and this was quite stressful and painful for our physical bodies. The location should provide complementary move-in and move-out service while the elevator is down. The customer shouldn’t bear the brunt of the elevator not being in operation. We even had a customer stop us to ask if we could help her carry some of her things to an upper floor because she was there solo. The employees were very apologetic about the elevator being out of service. When we inquired about the out of service elevator earlier this month we were told that the elevator service company was waiting on a part for the repairs. Here we are at the end of the month and the elevator is still out of service. The elevator service company needs to understand the gravity of this situation and be required to assist with the funding of the move-in and move-out service while the elevator is out of service. If repairing this elevator was impacting their bottom line the necessary part would be more of a priority to them.

denise l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hung n  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emelda P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P  |  Overall Experience 
Rating:
5.0

The facility is extremely clean, and the staff always provides great service. My only opportunity with the facility is the inconsistency of a safe & working elevator. My unit is on the 3rd floor & the last two times I have needed to get to my unit the elevator was broken. The team went out of their way to find a solution the last time the elevator was down. However, because it is consistently broken, I am nervous every time I need to go to the unit. If this happens again, I will need to find another facility and I really do not want to do this. I am also open to moving to a first floor unit.

CAROL C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Manolo C  |  First Impressions 
Rating:
4.0

The only reason I wouldn't recommend to others or give 5 stars is because of the unreliable elevator.

Luann S  |  Overall Experience 
Rating:
5.0

The staff is wonderful and storage area and grounds were always clean.

Brenda L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M  |  Overall Experience 
Rating:
5.0

Very impressed with the ease the security of the place as well the staff team and faculty Everyone has to earn a living I want to thank everyone !

Hung n  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alina B  |  Online Move In 
Rating:
5.0

No issues and good service

Christos A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arlina a  |  Overall Experience 
Rating:
5.0

I’ve rented trucks and storage through the years and it’s always a pleasant experience.

FEDELINE J  |  First Impressions 
Rating:
4.0

A little to costly

Sandy D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissandra C  |  Overall Experience 
Rating:
5.0

Excellent team and management.

Franklyn B  |  Overall Experience 
Rating:
5.0

The alarm for my unit came on every time I opened the door. Other than that I’m always happy to use this storage facility. Thanks Peggy and staff.

jerry p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thaddus P  |  Overall Experience