The equipment was clean but the paint on the trailer is in extremely bad condition.Richard S.
Customer Reviews for U-Haul Moving & Storage of Ocoee
Ocoee, FL 34761
(Hwy 50 just east of the 429 overpass)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
El cliente no dejó un comentario.Tom S.
Rental was late. Was supposed to pickup before 9 am and after over an hour waiting in line was told they did not have my rental and had to try and find one. They found one and I returned at 3 pm but lost a whole day. Rental had a panel in the floor that was loose and caused a constant issue when loading and unloading. Not a great experience to say the least. Personnel was fair to good.mike W.
The guys who helped me hook up my rental trailer were GREAT! Knowledgeable and friendly. And the guy who checked me in was equally so. The folks in the office, however. were slooooow. I arrived on time for my appointment time and then waited in line for 45 minutes to get to the counter to complete my contract. The two folks at the counter were businesslike, but there were 6 people in line, and there should have been more folks at the counter to handle us. I would have given 5 stars, if my wait had been only 10 minutes or so, but that 45 minute wait knocked you down to Average.Thomas R.
Did great job installing. Handled install with care.Barry B.
El cliente no dejó un comentario.Lisa R.
Have better customer interaction, have more employees to man the desk. Once getting to the location where I had a reservation, the entire team was dealing with a single customer for more than 20 minutes, this cut into my business and cost me money as I was late for my own appointment due to the staff not knowing their roles.William F.
El cliente no dejó un comentario.Tony L.
El cliente no dejó un comentario.ROBERT Y.
So easy to drop off the truck. Arthur was friendly and made the process painless. Highly recommended.KAREN B.
El cliente no dejó un comentario.Frank C.
El cliente no dejó un comentario.Romulo A.
Very professional 5🏅Jorge M.
The wait time for service was too long.Allen L.
Great employees. Most of them go above and beyond, and while suppressing their frustration for the long wait time/lines & lack of better equipments at their disposal. However They Remained very professional and courteous. Thats why this location is my first choice always. And they work well together, and remained PROFESSIONAL, with the lack OF BETTER RENTAL TRUCKS inventory. They always leave the rude attitude at home, in my experiences. Thats why the location is my 1st choice.Marlene C.
The wait time was a little long, there was only one person helping customers who were renting vehicles.Ashley L.
I had no problems, can't complain!Gustavo C.
Jamal was very friendly and helpful to us.Michael M.
El cliente no dejó un comentario.SARA W.
El cliente no dejó un comentario.Paul M.
Servicio al cliente de excelencia. No improvements noted. Continue the great work.James M.
This was a terrible experience. It took 45 minutes to get the keys and then 30 minutes to return them. The staff were very rude to myself and my wife. The rental's front door did not work so we had to enter through the passenger side the whole day and the staff even told us that this was because someone tried to steal the truck in the past so they broke the keyhole. I am requesting some money back for this terrible experience and I will not be using Uhaul again.Joshua C.
El cliente no dejó un comentario.Randol C.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Felix G.
It took away too long to pick up the truck. The store opened at 9 AM. We got there before it opened and we were the second person in line. There were about 6 to 7 people behind us in line. It seemed to take about 15 minutes per person. We were helped from 9:15 to 9:30. The people behind us (who also got there at 9 o'clock), probably had to wait in line for an hour or more to pick up their truck. It was very very slow.Susan K.
Great service, great staffpriscila M.
Check-in was a nightmare. It took about an hour in line to pick up my vehicle.Monty B.
El cliente no dejó un comentario.Samuel R.
Some nights the outside lights were out. Also trucks were parked near the unloading area and I feel like it might be a potentially danger to someone loading or unloading. I do like the U Haul storage facility.jerry p. | Overall Experience
El cliente no dejó un comentario.Jaime V. | First Impressions
Pickup location was a disaster, Locked out the location, no gate code sent, no one answering, almost 4 hours waiting outside at the gate on a dark location til 1 am, then, the manager appeared with the worst attitude, telling me that im going to wake up her baby and she also needs to take a flight in the morning and not willing to let me access the location. What kind of sketchy location is this? Then never answered the calls from U-haul about the missing equipment, on top of that, the truck was filthy, with a strong and nasty tobacco smell, unacceptable and frustrating, never again. Who will be responsible if I got robbed on such dark location.Henry B.
El cliente no dejó un comentario.Renalia D.
El cliente no dejó un comentario.Mikyla P.
El cliente no dejó un comentario.lindsey b. | Overall Experience
get computers working, lost an hour of work and paying people to sit around.George M.
A spectacular experience to return both the trailer and the truck. These employees know what they are doing. Thank you!! 5 Stars!!Kathryn A.
Was charged $136 for dropping trailer at this location. Not very happy about this, seeing how I tried to rent from this location.John L.
Excelent service thanks so muchCarlos U.
El cliente no dejó un comentario.Roger W.
El cliente no dejó un comentario.Gerald M.
El cliente no dejó un comentario.Felipe Gabriel C.
El cliente no dejó un comentario.Sydney L. | First Impressions
El cliente no dejó un comentario.Pamela B.
The people behind the counter are lovely / knowledgeable & helpful however seems like the trucks could be in better condition. A bit frustrating to pick up a truck with only an1/8 of a tank of gas, several engine warning lights going off on the dash & in the box a demolished tire? and safety cone. We rent frequently for business & don't have a lot of extra time so this is a challenge for our team as it dramatically slows us down. (We were told the truck was in some sort of accident but not to worry as it was fixed??? The truck was awful to drive / low engine power & sucked WAY more gas than usual. Disappointed this time.David G.
El cliente no dejó un comentario.Kevin C.
Employees were very helpful.Chris C.
El cliente no dejó un comentario.Lisa K.
Will rent from here againAnthony M.
El cliente no dejó un comentario.Thomas F.
From reservstion, to pickup, to return, the experience was flawless. Friendless and efficiency marked every step.Robert M.
El cliente no dejó un comentario.James K.
Excellent TeamFranklyn B. | First Impressions
El cliente no dejó un comentario.Carlos M.
My truck didn't have the reserved Dolly's inside when picking up. Had to get someone to get them. Cabin of truck had no trash, but it smelled like weed. Attempted to purchase some Dolly's to keep at 4pm after dropping off my truck. Only one employee at counter and on the phone. Heard others in the back but no one came out, even with a line forming. One employee said he was clocking out, which I understand. But he could have grabbed someone else quickly. I waited a few minutes to purchase, but gave up and left. I'll buy somewhere else. Luckily I'm moving away. I've had better experiences at other U-Haul locations. But I may seek alternatives in the future.charles C.
Don't say I can drop off at any location and then turn me down from 2 places and send me on a scavenger hunt to find a location I can return the truck to.Cordell H.
El cliente no dejó un comentario.CAROL R.
Just what we neededRyan N.
Ive rented pick ups from you guys many times as well as rented a space for years. Always very handy. The girl running the register was very nice and professional. However the check in process is sooooooo slow.CARL W.
Friendly staff, quick pickup - quick return. Condition of equipment was excellent.Robert M.
The overall experience was good. However, there was a long wait when returning the truck. We were first in the line for the return, but were not acknowledged or greeted at all until after 15 minutes.Marva P.
El cliente no dejó un comentario.Stacey B.
Great to deal withMaurice W.
An employee asked me if I wanted to fight. That's a great way to run a business.david W.
Management and staff went above and beyond!David B.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.ANGELA B.
I asked about returning equipment after hours and was told I could do so. I was not told there would be a $20 charge for this. That's no cool at all.Jon M.
Check vehicles for problems with engine lights, bad brakes, and try to have gas tanks filled so that we do not have to be inconvienced with having to fill up truck immmediatelygregory M.
El cliente no dejó un comentario.Jay B.
El cliente no dejó un comentario.BERT B.
Frkk ok t desk clerk and all outside employees were great, friendly and quick! I will come back!Bob O.
Have enough clerks open depending on the amount of customers in lineBrian A.
El cliente no dejó un comentario.Wenona L.
El cliente no dejó un comentario.Ricardo V.
El cliente no dejó un comentario.Jessica W. | First Impressions
La persona que me atendiÃ³,fue super EFECIENTE ,y me pareciÃ³ un servicio super rÃ¡pido,el equipo rentado en excelente estado,lo rente en Orlando y entreguÃ© en Tampa,me cobraron $110=USD un poco costoso,recomendarÃa que los que somos clientes frecuentes de U Haul tuviÃ©ramos tarifas especiales. Gracias SERVICIO MAS QUE EXCELENTE!!!!.alexander R.
El cliente no dejó un comentario.Jessica W. | First Impressions
El cliente no dejó un comentario.ISIDORO V.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Liucaster L.
I rent from this location whenever I need moving services and the customer service is always great!!Sandy L.
Elevator was broken for 6 weeks!!!!JAN R. | First Impressions
El cliente no dejó un comentario.TREVOR M.
El cliente no dejó un comentario.Yenifer M.
El cliente no dejó un comentario.Jeremy H.
The key would not unlock the ignition. It took multiple attempts every time I tried to start the truck, to the point where twice, I almost called the dealer to come get it and bring me a new one. All this, on)y to find out when I brought it back that this is a recurring problem. If it's recurring, then fix it. I know the trucks aren't built for comfort, but there was so much wind noise, it was deafening, even at just 40 mph. My move was local -- I can't imagine spending an hour or two in that vehicle...it would have been painful.David C.
El cliente no dejó un comentario.Tom D.
Excellent servicesOscar S.
El cliente no dejó un comentario.Kalima J.
Busy location with only one guy that seem to know how things operate. Therefore long wait time. The mileage check in are different on truck. Happened the second time. However this time I wasn't able to modify the mobile check in as there some error. Didn't expect it to be much issue. Try to talk to the guy inside. After a long wait and told there won't be anyone available for a while. I just move on with my day.YI JING L.
El cliente no dejó un comentario.Stacey B.
El cliente no dejó un comentario.Rocio D. | Overall Experience
All goodSHELLY L.
El cliente no dejó un comentario.Wayne G.
The team member who helped me get set up, Doug, was super nice and friendly. He answered all my questions and even gave me and my mom some free water. It was very hot that day.Carlan H. | First Impressions
Good job !!LANCE L.
Staff was very kind and equipment was clean.Margarita A.
El cliente no dejó un comentario.Michael L.
I pre paid 2 days for a trailer, used it for less then 24h and they still charge me for the 2 days of rental, that's theftCarlos B.
Excellent guest service at locationâ€¦ Doug was patient and professional! ¡Gracias!Richard N.
El cliente no dejó un comentario.Abram A.
El cliente no dejó un comentario.Joseph C.
Great customer service! Answered my questions, prepped my truck, connected my car hauler and pleasantly sent me on my way. Very professional...other than driving the truck for me, there wasn't much else they could do to help.David G.
El cliente no dejó un comentario.Sean M.
El cliente no dejó un comentario.Luis B.
El cliente no dejó un comentario.david G.
Very satisfied with all aspects of the rental experience. The young man behind the counter was very helpful and did a great job. We were in there twice and he was very friendly and professional even though he had a line of customers both times.fred B.
El cliente no dejó un comentario.ALEJANDRO A.
El cliente no dejó un comentario.Kahlil E.
Courteous, helpful, knowledgeable, and convenient check in.Donnie B. | First Impressions
El cliente no dejó un comentario.Danette M. | Overall Experience
Excellent team!Franklyn B. | Overall Experience
El cliente no dejó un comentario.Franshesca B. | First Impressions
El cliente no dejó un comentario.Robert F. | Overall Experience
El cliente no dejó un comentario.Christopher M. | Overall Experience
The overall storage experience was five-star. However, the elevator hasn't been working for over a month and our unit was on the second floor. Not having a working elevator was extremely inconvenient while we were clearing out our unit. All storage items had to be physically carried down the stairs to vacate the unit. We are both senior citizens and this was quite stressful and painful for our physical bodies. The location should provide complementary move-in and move-out service while the elevator is down. The customer shouldn't bear the brunt of the elevator not being in operation. We even had a customer stop us to ask if we could help her carry some of her things to an upper floor because she was there solo. The employees were very apologetic about the elevator being out of service. When we inquired about the out of service elevator earlier this month we were told that the elevator service company was waiting on a part for the repairs. Here we are at the end of the month and the elevator is still out of service. The elevator service company needs to understand the gravity of this situation and be required to assist with the funding of the move-in and move-out service while the elevator is out of service. If repairing this elevator was impacting their bottom line the necessary part would be more of a priority to them.denise l. | Overall Experience
El cliente no dejó un comentario.Hung n. | Overall Experience
El cliente no dejó un comentario.Emelda P. | Overall Experience
El cliente no dejó un comentario.Elizabeth P. | Overall Experience
The facility is extremely clean, and the staff always provides great service. My only opportunity with the facility is the inconsistency of a safe & working elevator. My unit is on the 3rd floor & the last two times I have needed to get to my unit the elevator was broken. The team went out of their way to find a solution the last time the elevator was down. However, because it is consistently broken, I am nervous every time I need to go to the unit. If this happens again, I will need to find another facility and I really do not want to do this. I am also open to moving to a first floor unit.CAROL C. | First Impressions
El cliente no dejó un comentario.Manolo C. | First Impressions
The only reason I wouldn't recommend to others or give 5 stars is because of the unreliable elevator.Luann S. | Overall Experience
The staff is wonderful and storage area and grounds were always clean.Brenda Lee H. | Overall Experience
El cliente no dejó un comentario.Jennifer M. | Overall Experience
Very impressed with the ease the security of the place as well the staff team and faculty Everyone has to earn a living I want to thank everyone !Hung n. | Online Move In
El cliente no dejó un comentario.Alina B. | Online Move In
No issues and good serviceChristos A. | Overall Experience
El cliente no dejó un comentario.arlina a. | Overall Experience
I’ve rented trucks and storage through the years and it’s always a pleasant experience.FEDELINE J. | First Impressions
A little to costlySandy D. | First Impressions
El cliente no dejó un comentario.Richard T. | Overall Experience
El cliente no dejó un comentario.Melissandra C. | Overall Experience
Excellent team and management.Franklyn B. | Overall Experience
The alarm for my unit came on every time I opened the door. Other than that I'm always happy to use this storage facility. Thanks Peggy and staff.jerry p. | Overall Experience
El cliente no dejó un comentario.Thaddus P. | Overall Experience
I’ve always had top shelf service from the staff of this business and would use them again without any reservations!!!!TERRY Y. | Overall Experience
El cliente no dejó un comentario.Diedre L. | Overall Experience
This U-Haul facility is the best place to store items for short and long term service. It is very clean, and the staff was very friendly and helpful!scott b. | First Impressions
El cliente no dejó un comentario.john c. | Overall Experience
Cleaning staff was always friendly and willing to help, place was always clean and smelled nice. i enjoyed my time except for the price. great experienceDaNia A. | Overall Experience
El cliente no dejó un comentario.Melissa T. | First Impressions
El cliente no dejó un comentario.Elimelec B. | Online Move In
Uhaul never explained to me there are additional charges for one way. The guy td me it was no charge. Don't trust them at all. The manager was so super nasty when i contacted them to explain my bill. I have never been so distespected. I think uhaul feels we need them to rent trucks and they rip you off . That is a lying company and i will never ever do business with them again. I would use ryderMichelle L. | First Impressions
El cliente no dejó un comentario.zamiiya h. | Overall Experience
El cliente no dejó un comentario.CATHY J. | Overall Experience
El cliente no dejó un comentario.eric twum s. | Overall Experience
Isaac Jones was great, all pleasant experiences! Extremely helpful!Isiah J. | Overall Experience
El cliente no dejó un comentario.Shantelle S. | Overall Experience
El cliente no dejó un comentario.Emelda P. | First Impressions
Miss Peggy was excellent and very informational and helpful even when the lock wouldn't close on our storage unit she immediately had it changed..Ashley B. | First Impressions
El cliente no dejó un comentario.DEAN R. | Overall Experience
Awesome sauce.Thaddus P. | Overall Experience
When we first called the 800 number to reserve a large storage unit, we explained to the girl the size of the rental truck we had, our current location and what we needed. Unfortunately, she made it sound as good f this place was close by and the unit we reserved was large enough. However, when we got there, it was WAY further away then we wanted and the unit wasn't even close to what we needed. Thank goodness the gentleman helping me had a unit available that was big enough for us. Only complaints would be, the PRICING for the units inside the store were way less than what we were charged and they would not honor that. Also, There needs to be better signs explaining how to enter the facility as well as access to put garbage when needed. Overall, the staff were friendly and helpful! Even though it was much further than we wanted to go and could have rented somewhere closer for the same price, we were happy.Katrina S. | First Impressions
El cliente no dejó un comentario.stephanie B. | Overall Experience
Sensor de movimiento debe dar mas tiempo sin comprometer la seguridad.Valentin F. | Overall Experience
The staff was friendly and helpful! Peggy was great in working with me through the difficulties of Hurricane Ian.eric c. | Overall Experience
El cliente no dejó un comentario.Dennis M. | Overall Experience
I would use this storage unit again! They were super friendly and nice they keep everything clean. Truly a place I would recommend for anyone.Victoria P. | Overall Experience
El cliente no dejó un comentario.garfield w. | Overall Experience
Fabulous storage facility & staff! Great layout, security, and accessibility!Darren C. | First Impressions
El cliente no dejó un comentario.Joel M. | Online Move In
Everyone was so nice and helpful! Best Uhaul place in America making America Great Again!!!!DEAN R. | First Impressions
The management and staff are all professionals and treated me with the highest standards being related to customer care and support. I had only one problem and that was a online canceling move-out of storage. It wouldn't let me, so I had to contact customer service for corporate.Franklyn B. | Overall Experience
El cliente no dejó un comentario.john c. | First Impressions
El cliente no dejó un comentario.KENITH O. | Overall Experience
The only thing that was more annoying than a problem, was that the motion sensor lights went out within 2 minutes. You had to keep running over there to get them to turn back on or you could barely see! Otherwise, the staff was great, the place was always clean, and I felt my things were safe. I would definitely recommend this facility!Regan G. | Overall Experience
Excellent service, Beky was very helpful and gentle. Thank you very much Beky!!Eric T. | First Impressions
El cliente no dejó un comentario.Zulaida T. | First Impressions
Lines move slow need to be more organized between front desk and staff for quick responsesSpencer H. | Overall Experience
El cliente no dejó un comentario.FRANCES P. | Overall Experience
Very reliable company with great product selection for mivers.Mark R. | Overall Experience
Later hoursZoe B. | Overall Experience
El cliente no dejó un comentario.comron f. | Overall Experience
Peggy and team are awesome at this facility. Very knowledgeable and helpful.Jack V. | First Impressions
El cliente no dejó un comentario.Rose N. | First Impressions
My service was excellent with the rep. Cannot remember her name but she was great. She know her job and the staff was very friendly cooperative and knowledgeable.juanita S. | First Impressions
El cliente no dejó un comentario.THOMAS C. | First Impressions
The staff is outstanding! Everyone has been so nice and helpful!eric c. | First Impressions
They were very pressed to assist as they were short handed. The Staff there were very pleasant and helpful.William C. | Online Move In
Clean, nice staff!GABRIELLE O. | First Impressions
El cliente no dejó un comentario.cynthia h. | First Impressions
Servicio al cliente de excelencia.Samuel D. | Overall Experience
I believe I left a black leather bag, medium sized with a gold clasp on Friday June 10, 2022 in the truck I returned.. Is there a lost and found department that might have it there? my number is 303-918-5478 - I hope you found it.Brandy W. | Overall Experience
El cliente no dejó un comentario.jarvis d. | Overall Experience
El cliente no dejó un comentario.JIM M. | Overall Experience
They went above and beyond to accommodate me. I don't normally give 5 Star ⭐️⭐️⭐️⭐️⭐️ reviews, but this place deserves 6 STARS.Mathew w. | First Impressions
El cliente no dejó un comentario.Luis P. | First Impressions
Peggy is a top notch employee I have developed a true friend while I was a storage user for about 18 or 20 Years. I will always treasure her as a true friend with u-haul.JEAN W. | Overall Experience
El cliente no dejó un comentario.Deshanna R. | First Impressions
Customer service was excellent !! Very helpful in explaining size storage and truck that I needed !! Thank you all !!!!German E. | Overall Experience
You should have light inside the storage room cuz it's very dark in there thank youAngie P. | Overall Experience
El cliente no dejó un comentario.DaNia A. | First Impressions
El cliente no dejó un comentario.JEZIMAR S. | Overall Experience
El cliente no dejó un comentario.Phil C. | Overall Experience
El cliente no dejó un comentario.James A. | Overall Experience
They were very helpful and patient I would definitely recommend this storage and uhaul Thank you uhaul yous were awesomeDawn T. | Overall Experience
El cliente no dejó un comentario.DIANE T. | First Impressions
El cliente no dejó un comentario.Kay M. | First Impressions
El cliente no dejó un comentario.Hector A. | Online Move In
Peggy Engquist was extremely informative, kind, and helpful! I would highly recomend this Uhaul and meeting Peggy for help getting set up! We are very happy using this Uhaul facility Tim Faketim f. | First Impressions
Everyone from cleaning people to store employees were very nice and courteous and very helpful.Jennie H. | Overall Experience
This u-haul is the Best place!!Elaine G. | Overall Experience
El cliente no dejó un comentario.Tyson P. | Overall Experience
El cliente no dejó un comentario.Lincoln O. | First Impressions
El cliente no dejó un comentario.TRICIA T. | First Impressions
El cliente no dejó un comentario.kendra d. | Overall Experience
I originally rented a unit that ended up being too small for my stuff. The young man at the counter was helpful in renting me a second unit last minute. My movers up and left me at the facility and the security guard (ricky?) and a very nice lady (Nora) helped me move all of my stuff into my unit. I am extremely grateful for their generosity.KATHERINE F. | Online Move In
El cliente no dejó un comentario.CrissyAnn S. | First Impressions
I have used CubeSmart and they can't touch your facility. You provide more access, better variety of sizes and your facilities are much cleaner. Your prices are great and I really appreciate that you provide carts.Kelli S. | Online Move In
The facility is always clean. Nora one of the employees is very sweet and helpfulSimone B. | Overall Experience
Best run storage facility EVER! Uhaul was extremely convenient. Everything was so smooth for my moving needs.Dean O. | Overall Experience
Everyone was always very helpful, the manager Peggy was an outstanding person to deal with!!!Also your associate taking care of the property was great she has been there as long as we had our storage there,3 years, kept everything so clean and it always smelled really nice, usually storage facilities are not! And we felt safe going there day or night! We actually used your moving help too for a couple pieces of furniture, so thank you!!!micheal b. | Overall Experience
El cliente no dejó un comentario.mark H. | Overall Experience
El cliente no dejó un comentario.William M. | First Impressions
El cliente no dejó un comentario.Valentin F. | First Impressions
Peggy and her team are awesome.Susan G. | Overall Experience
El cliente no dejó un comentario.DAVID L. | Overall Experience
I agree with a lot of the reviews that customer service can be a bit slow here the overall experience was great for our storage unit. The unit was clean, easy to access with plenty of courtesy moving carts. Also Miss Nora (employee) was AMAZING!! We got to the unit about an hour before closing and she helped us move our items without us even asking. She was so sweet and made our experience great! Highly recommend this storage unit.BRETT P. | First Impressions