Customer Reviews for U-Haul Moving & Storage of Ocala

2,747 reviews

505 SW 17th St   Ocala, FL 34471

(352) 867-8442

View Facility Map

Office Hours

  • Mon: Closed
  • Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 867-8442

505 SW 17th St
Ocala, FL 34471

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

larry h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B  |  First Impressions 
Rating:
1.0

It's unacceptable that no one told me the elevator was broken, especially since I have a storage room on the second floor :(

Brandy A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kerstin M  |  Overall Experience 
Rating:
5.0

Units inside were very hot and not air-condition as were expected. Other than that everything was excellent!

Sandra S  |  Overall Experience 
Rating:
3.0

U-Haul should consider refunding money to their customers. My payments were never late. I rented for 6 years. I moved out 4 days into the current month. I feel I should receive at least 3 weeks return to me.

Theresa B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S  |  Overall Experience 
Rating:
5.0

Staff very helpful

VANESSA S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas a  |  Overall Experience 
Rating:
5.0

Thanks for being there for us when we needed storage. Best wishes

CHARLES S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia W  |  Overall Experience 
Rating:
5.0

My biggest complaint was the self-checkin process. "Just use the app, easy-peasy" they said. What they didn't tell me was that the app wouldn't find my location, and it took three calls to the help line and 45 minutes to get everything resolved before I could get the key from the lockbox. Ended up having to use the website instead of the app, and then go through all this rigamarole of taking pictures of my driver's license and adding all sorts of other information before I could get my key. Next time I'll just check in at the desk.

Christopher D 
Rating:
5.0

I have been a customer for 14 months . Not one issue at all.the young lady Nikki was very helpful . she's an asset to U-haul and very professional .

jose c  |  Overall Experience 
Rating:
4.0

All was good with the experience of renting the storage except for no lighting inside the unit which I found to be an inconvenience.

ROBERT T  |  Overall Experience 
Rating:
4.0

The young lady at the storage facility in Ocala excellent my experience was very good she was nice accommodating the best help I could ever receive she was a beautiful lady and she did what she did she was very professional give that young lady a raise

Glendina B  |  Online Move In 
Rating:
4.0

The only reason I didn’t give 5 stars is because I was told the unit was big enough for a 2-3 bedroom house and it’s nowhere close to being big enough for a 3 bedroom house. Otherwise, Nikki was very helpful and the area was clean.

Derek R  |  Online Move In 
Rating:
5.0

The girl who took care of me, was very prompt, efficient, knowledgeable, and professional

larry h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly m  |  Overall Experience 
Rating:
5.0

The staff at this location were excellent. They where professional and went out of there way to be helpful

Michael B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELY H  |  First Impressions 
Rating:
2.0

I order climate and it was over 90 degrees in there

Charles W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

gladiola l  |  Online Move In 
Rating:
5.0

Tiffany (GM) helped me at the u-haul location with the truck. Then when I called about trying to set up access to the storage facility because the promotion wasn't working through the app, she asked that I come in (thankfully I live 5 minutes away) so she could complete the process for me. Tiffany was very helpful and friendly 😁

Natalie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike G 
Rating:
4.0

Customer did not leave a comment.

Shalimar C  |  First Impressions 
Rating:
5.0

had the unit since Sep 2021. all belonging looked as good as I placed them. removed items May 2024.

Brent S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cheryl D  |  Overall Experience 
Rating:
5.0

It's a shame it's not less expensive for veterans and senior citizens

Randy H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven P 
Rating:
5.0

Perfect!!!

MIRIAM D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY P  |  Overall Experience 
Rating:
5.0

Very helpful people.

Bruce D 
Rating:
5.0

The customer service was excellent and I may need another storage unit so they said they would work with me if I needed a unit. This will be storage for over a year.

Bruce D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALLAN U  |  Overall Experience 
Rating:
5.0

I don’t like the hours limitations, but other than that. Clean and safe storage facility.

elisabett r  |  Overall Experience 
Rating:
1.0

This is my first experience with renting a storage unit, and it was a horrible first experience. U-Haul is a common household name, and I am shocked and appalled at the lack of preparation on U-hauls part. I live in Snellville Ga.and planned to move to Ocala Fl. In April. I went in person to the U-haul location to ensure that I reserved the appropriate size unit. I was selling my home in Ga. on May 3 and would be traveling to Florida on April 29 th. Well, to my surprise, after traveling for (7) when I arrived at the storage unit, it closed. I called customer service, and they confirmed that the location was not open on Mondays. To my surprise, I was told that the didn’t know how to accommodate me. I called customer service several more times until finally, I was told that I needed to call another location about 10 minutes from the current location where my reservation was booked. After speaking with someone from the second location, they confirmed that I would have to travel to their location in order to check in there. Although is was a 10 minute drive, at that time of day, that 10 minute drive turned into a 30 minute drive. After arriving there, Bobbi the manager there was very polite and helpful. As she attempted to check me in there was an issue with the system and tat ordeal went on for an additional hour. She finally had to call her supervisor, wher it was determined that, although the reservation was made on my behalf, the reservation could not be processed because the units were over booked and there were no units available. At this time now, is was after 7pm and well after closing. Bobbi was very nice and really tried her best to accommodate me. She finally was able to give me a unit that is used for storage of trucks. I was not able to unload my furniture as planned because my son, who so kindly was there to help me had to go to work. I also rented a 26’ Uhaul truck, not to mention is a gas guzzler. I had to end up driving an additional 45minutes back to my Sons house and make arrangements to return to the storage unit the following day. Not only is it costing me additional money for gas, I have a time constraint at hand. I have to go back to Georgia to retrieve the last of my furniture. I am so disappointed with this experience. I pray that no one else has to go through this. This whole ordeal has now placed me in a financial burden. I pray that my situation is taken into consideration and will not fall on deaf ear.

Tanya J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Guadalupe M 
Rating:
5.0

The representative was excellent 👌 helpful, she treated us very well and explained everything to us in great detail. Thank you 👍👍👍

MIRIAM D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA M  |  Overall Experience 
Rating:
5.0

Walked in and within 20 min i was out the door with my key for my truck . Returning was easy on Sunday.. Thank u

Susan M 
Rating:
5.0

Customer did not leave a comment.

Ray C  |  Online Move In 
Rating:
5.0

even though I fell on hard times the staff was always very helpful and polite

James D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg R 
Rating:
5.0

Customer did not leave a comment.

Hector S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan s  |  First Impressions 
Rating:
4.0

The location of uhaul trucks at storage facility created a great hardship tio leave due to how mgmt parked trucks at exit creating extreme my hard time to leave as office was closed and it was very unaccommodating to leave do to location of existing uhaul trucks that were on property . storage unit access. Was great. And unit very clean and cool inside.

ALLAN U  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra I  |  First Impressions 
Rating:
4.0

Light was out in my unit., but Service was excellent. ** I believe I have a credit on my account as an auto-pay was withdrawn after move out. Please check into this and refund. Thank you.

Carol K  |  Overall Experience 
Rating:
4.0

They said office was closed Mondays but went today and it was closed again but overall great experience!

MELISSA R  |  Overall Experience 
Rating:
2.0

Too hot in ac area and prices too high. Moved out 4-1-24

rich t  |  Overall Experience 
Rating:
5.0

Great service

Peter S 
Rating:
3.0

I found my storage unit after searching for 10 minutes

Kenberly N  |  Online Move In 
Rating:
4.0

The manager at this facility is awesome! She works efficiently, is knowledgeable and helpful. The only downside is when they raise the rent, they don't send a notice email first. They have no problem sending an email to let you know when you're late though. For this reason I gave then 4 stars.

Janelle H  |  Overall Experience 
Rating:
5.0

Overall we were very happy with this facility.

RICHARD S  |  Overall Experience 
Rating:
5.0

Nicest customer service agent EVER!! Could not of been easier to move for a change!!!

Karen H 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

Staff is excellent at her job.

RICHARD S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra S  |  Online Move In 
Rating:
3.0

Continual increases in rates was ridiculous which is why we left.

Timothy B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda t  |  Overall Experience 
Rating:
5.0

Customer service was outstanding

Donald F 
Rating:
5.0

Customer did not leave a comment.

WILSI P  |  Overall Experience 
Rating:
5.0

Great experience!

JEANETT J  |  First Impressions 
Rating:
5.0

The moving help was excellent, above and beyond the call of duty.

Evelyn F  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lisa E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cardel F 
Rating:
5.0

Pretty clean storage unit.

Jorge Z  |  Online Move In 
Rating:
4.0

I did have a water leak in A287, it got some of my stuff wet.

sherran s  |  Overall Experience 
Rating:
3.0

Gates are constantly “not working” and they litter the lot with uhaul trailers and trucks making entering and exiting more challenging than it needs to be. Place needs a facelift. Price increases are constant which makes no sense for a static facility, especially when you have a space that is not climate controlled. Nice staff though.

SAMUEL B  |  Overall Experience 
Rating:
5.0

The only concern that the last few weeks I found the office closed with instructions to visit another near by location

Jose V  |  Overall Experience 
Rating:
3.0

Narrow alley ways. My unit hard to find.

Sharon R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Babara S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Selvyn T  |  Overall Experience 
Rating:
2.0

The staff was very rude and unprofessional

signorett h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PARVIN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lainey O  |  Online Move In 
Rating:
4.0

There was no lock inside the unit when I arrived but a very friendly staff lady from the other site brought me one very quickly... The facility was clean and the storage unit was nice but there were small German cockroaches running all over the Halls

Justin P  |  Online Move In 
Rating:
2.0

Over crowded and difficult to maneuver

Collin G 
Rating:
4.0

Customer did not leave a comment.

JUDITH S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sherran s 
Rating:
5.0

The gal working there is so wonderful.

PATRICIA P 
Rating:
5.0

The young woman at the counter was extremely helpful.

Nicolas C  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Kenneth B  |  Overall Experience 
Rating:
5.0

The owner is very pleasant and helpful.

Sharon J  |  First Impressions 
Rating:
3.0

Be open for business

Jessica L 
Rating:
5.0

The rep on site was amazing and friendly. Thank you!!

TONYA K  |  First Impressions 
Rating:
1.0

No-one at the facility. It took hours to get code to get into the storage area with several phone calls to 1-800# to have any results. Then travel miles to the location to check in the morning truck Then more waiting for agent to finalize the details and pay extra for the 21 miles over limit. What a nightmare. Hours of wasted time. Never again.

Phyllis S  |  First Impressions 
Rating:
5.0

Nothing. Niki was polite, very efficient and helpful. Check in and check out was a breeze.

Cheryl C 
Rating:
5.0

Customer did not leave a comment.

Mark G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colton m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth B  |  First Impressions 
Rating:
5.0

Great customer service at this location. Very easy access, very clean and worked out perfectly for me.

Sara G  |  Overall Experience 
Rating:
5.0

Friendly staff and efficient communication and service

JOHN S  |  First Impressions 
Rating:
5.0

Staff very professional!

Edgar G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina W 
Rating:
4.0

Customer did not leave a comment.

CARLA M 
Rating:
5.0

I am a very concerned about not having signatures fir close account on uhaul storage contract and I believe should have signature to prove close account after move out the storage and prove customer actually did clean out the storage. Plus it would be best protection from the scammers who can rip off

Shellie H  |  Overall Experience 
Rating:
5.0

No hassel.

JACK W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark G  |  First Impressions 
Rating:
3.0

I never interacted with any staff at any time during my rental period. The gates going into the lot have been broken multiple times in the last 12 months. My unit and 2nd floor was always clean

maureen p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy b 
Rating:
5.0

I like uhaul Good customer service 👍

Alexander G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris H  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. It was a very good experience and I would highly recommend this facility.

KATHERINE Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiawanna e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PORSHA D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shamel W 
Rating:
1.0

Customer did not leave a comment.

Melanie C 
Rating:
5.0

My second time dealing with the Manager and staff and must say they are superb, one of a kind.

JOE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl S  |  Overall Experience 
Rating:
5.0

Good storage facility. Very nice to have carts and an elevator available

JAMES R  |  First Impressions 
Rating:
5.0

Excellent Costumer Service Nikki very helpful and the girl where I drop my truck and trailers awesome I see you next time when ever I need your service

Daisy o  |  Overall Experience 
Rating:
5.0

Perfect unit that suited my needs. Easy to initially reserve and to end reservation.

Alexis C  |  Overall Experience 
Rating:
5.0

Niki was absolutely on top of her game. Beautiful personality and she has absolutely has great customer service skills!

Angel M 
Rating:
5.0

Excellent customer service and very helpful

Daisy o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy B 
Rating:
5.0

Very good

ALEXIS M  |  Overall Experience 
Rating:
5.0

Nicki and Tiffany were very helpful!

Karl S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DONALD W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher M  |  Online Move In 
Rating:
3.0

Make check I easier. No on wants to sit in 100 degrees weather trying to take pictures specific enough to please the app. I gave up.

PATTI E 
Rating:
5.0

Customer did not leave a comment.

Jarrod C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james m  |  Online Move In 
Rating:
5.0

The online approval took a bit longer than expected, however the idea that you can pick up and drop off a 26 footer on a Sunday is worth the extra time.

Brian W 
Rating:
5.0

The staff was greatt the facility was large and easy to get our stuff into the elevator and carts made the job easy the staff made it fast to get in to our unit the truck rental was also fast an easy. I returned it 2 hours early and undermileage and completely full of fuel. Thanks for the helpand excellent service!!!!

James R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy D  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

George L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACY R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clermont s  |  Overall Experience 
Rating:
5.0

I liked that I could pay my monthly bill online. The facility was very well-maintained and the girl that was in the office. I don’t know who she is what her name is but she was extremely helpful.

Deborah L  |  Overall Experience 
Rating:
5.0

Great assistance with changing drop off locations due to storage needs. Easy to access units and reservation was as described.

John B 
Rating:
2.0

I booked an air conditioned unit and spent the whole day with my family packing and when I arrived they told me that it wasn’t available and the only one was a regular storage unit. A few of my items were damaged by the heat.,

Joseph B  |  Overall Experience 
Rating:
4.0

The lady at the counter was smart, polite, and efficient. It seemed she cared about her job and her customers. Would definitely go back.

George P 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Tiffany, Nikki and the girls were always engaging, smiling and seemed to enjoy what their job. They were always pleasant. We will definitely be future tenants again if the need ever arises.

Affordable a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PORSHA D 
Rating:
5.0

Nothing, everything was professional and efficient.

Chelsea P 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

The girl at the counter, I didn’t get her name, but she was outstanding. She was always helpful. Always with a smile on her face, and my experience was just amazing.

Rich G  |  Overall Experience 
Rating:
5.0

Allow local stores to handle their own calls. It's deceptive to have phone numbers for individuals stores routed to a central booking channel. They don't do as good of a job understanding and communicating needs of the customer. This has happened to me on numerous occasions.

CHRISTOPHER M 
Rating:
5.0

Other than the elevator being broke a couple of times I think it was the best place I’ve ever used. Very friendly and courteous.

stacy v  |  Overall Experience 
Rating:
5.0

We were very please with the entire process. Everyone was very helpful. Good well done U-Haul staff. 👍

CANDYE P  |  First Impressions 
Rating:
5.0

Nikki was great !!

John C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

David E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bette M 
Rating:
4.0

Customer did not leave a comment.

Steve L 
Rating:
5.0

Customer did not leave a comment.

Iris H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID D  |  Overall Experience 
Rating:
5.0

Staff/manager was Excellent!

JEROME H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson W 
Rating:
5.0

Customer did not leave a comment.

EDELMIRO B  |  Overall Experience 
Rating:
2.0

Too difficult to reach and often closed.

Fred W 
Rating:
4.0

A great storage facility and a very professional staff, unfortunately no room on the small property for rental trucks or trailers to reserve.

David E  |  First Impressions 
Rating:
5.0

Nikki is an outstanding individual!! From day one she was kind and polite, very professional and extended a sense of compassion with clearly having experiences with assisting people during a challenging time of moving. I can not recall the managers name, however, she as well worked with me and protected my items from being auctioned off. I am beyond thankful and intently wish Greatness for their entire staff. Keep shining Nikki!

Tracey F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chinao F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY E  |  First Impressions 
Rating:
4.0

I would give an advice about the storage unit size 3x4 is way on top that I been struggling lift my heavy containers plus does not fix other containers. Meaning I will give some advice to friends about the size as I would recommend them use 5x5 especially size 3x4 is perfect for two containers or filing containers, also I put comfort blanket and the fan. But I did not realize it was way too high for me plus had pain my left shoulder that I had trouble lift it on top of storage unit. However, I will change size from 3x4 to 5x5 for me and it would be more easier for me to have 5x5 where I don’t have to lift my heavy containers… Thank you

Shellie H  |  Online Move In 
Rating:
5.0

I really was surprised when I arrived with my trailer and found out location was closed. Doing it on line was very helpful or else I would have cried.

Ada F  |  Online Move In 
Rating:
5.0

Most of the storage facilities offer heavy duty doilies that are for the customers to use and return to the point where the might belong. But at this facility in Ocala, Florida, you don't have that kind of service for the customers a bit inconvenient because I was counting with that and I ended carrieing every box and hurt myself doing this because I had no other choice . Very inconvenient for me and probably for more other customers. Thanks.

Ayacel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John E  |  Overall Experience 
Rating:
5.0

The salesperson was very. Courteous and professional.

WINIFRED H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDELMIRO B  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sachalee W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany s 
Rating:
4.0

Very friendly helpful and flexible on our needs

dave s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy S  |  Overall Experience 
Rating:
5.0

The lady who I delt with was super smart and fast. She had me in and out and on my way.

Kimberly R 
Rating:
4.0

The Entire U-Haul staff, both in Colorado Springs And in Ocala, Florida at our journeys end staff was extremely friendly helpful. We thank everybody for making our move efficient.

Edward R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany g  |  Overall Experience 
Rating:
2.0

Have equipment available on time so your customer doesn’t have to be inconvenienced because you overbook.

Angela K 
Rating:
5.0

Both locations Employees were extremely helpful.

jose c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel w  |  First Impressions 
Rating:
5.0

Everything was good thank you

Rene C 
Rating:
1.0

No, they do not honor reservations held by credit card

Philip S 
Rating:
4.0

Everything was great except it seemed like price of rent went up very frequently. I could no longer afford the rental price.

Tere F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew R  |  Overall Experience 
Rating:
5.0

Nikki is top-of-the-charts for efficiency, friendliness, and thoroughly explaining the process in a way you can easily follow

david c 
Rating:
5.0

Somewhere on the location put contactless service self serve on our app or web portal. I waited for a long time for an employee to arrive before I finally called and found out that this was a self-serve location. Sometimes I have the tendency to not pay attention to some details so I could have been told through the app or during my check out of my truck but I must have overlooked it again. It’s my fault, but it would’ve been a lot helpful if it said it somewhere on the location. There’s some pretty crayons out there, but not all of them are bright. Haha

Triston C 
Rating:
1.0

Charged me after I filled up the truck to where they said and I gave them my starting location and they sent me 10 miles away when there was a haul 5 min from where I started my move

Tamara A  |  First Impressions 
Rating:
5.0

The only delema was the facility was closed on Mondays and I had to go to the other office 15 minutes away. Noone told me, there's just a sign on the door. When you schedule some one s unit. Send them to the other office 1st if it's a Monday. That was frustrating. I last time and gas. :(

Pamela S  |  First Impressions 
Rating:
3.0

All of the gates are broken, so they leave one gate permanently open. Therefore, the storage center is not secure at all. There are also visible cameras in the hallways of the indoor storage area. This all seems like a crime waiting to happen.

Jonathan C  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Rebecca S  |  Overall Experience 
Rating:
5.0

Nikki was an absolute blessing and so helpful ! We had some issues with returning our truck and renting a storage unit and Nikki came to our rescue for which I’m grateful for!! Thank you Nikki!!

Jessica H  |  First Impressions 
Rating:
5.0

Had units there for over 20 years. Staff was always friendly and helpful when needed. The property was very secure never worried about renting.

ANTHONY D  |  Overall Experience 
Rating:
1.0

I made a YouTube and TikTok video with all the audio and video of my experience with this location and how the manager allows people to steal and how customers are extorted. I have over 3 million followers on TikTok and 7 million subscribers on YouTube.I’m surprised this location and staff hasn’t been exposed on CNN yet I did send files with audio and video to Fox News and the NewYork Times regarding this serious situation your management tried to bury under a rug … but like I told them then and I promise you now … this situation will be known to the public and what you all did to me and my family will never go away till justice had been served

mary s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWIN R  |  Overall Experience 
Rating:
5.0

Been with U Haul for many years at this facility I have never had any problems I Moved out because I couldn’t afford it anymore as nothing was wrong with the facility. When I will be moving or needing anything for storage I will be returning to your facility . Thank You for the Best service ever Sincerely Cheryl Thompson

Cheryl T  |  Overall Experience 
Rating:
5.0

Loved the Sunday availability with the online check in. Easy Peasy

Kevin C 
Rating:
5.0

Ms.Nikki and staff were super friendly and helpful anytime I called with questions, only thing that did suck was cause she is short staffed so the office sometimes wasn't open! Overall experience was superb.

Terence P  |  Overall Experience 
Rating:
5.0

The staff are excellent Multitasking I have used U-Haul for many years from 1985 may your company have a GREAT YEAR

Gloria G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monique W 
Rating:
5.0

Tiffany was very clear, polite, and professional in welcoming us to the community. Very nice vibes...looking forward to doing more business here.

Marquetta S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron l  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James V  |  Overall Experience 
Rating: