Customer Reviews for U-Haul Moving & Storage of Ocala

Rating:

3.0

I never interacted with any staff at any time during my rental period. The gates going into the lot have been broken multiple times in the last 12 months. My unit and 2nd floor was always clean

Rating:

5.0

I like uhaul Good customer service 👍

Rating:

5.0

The staff was extremely friendly and helpful. It was a very good experience and I would highly recommend this facility.

Rating:

5.0

My second time dealing with the Manager and staff and must say they are superb, one of a kind.

Rating:

5.0

Good storage facility. Very nice to have carts and an elevator available

Rating:

5.0

Excellent Costumer Service Nikki very helpful and the girl where I drop my truck and trailers awesome I see you next time when ever I need your service

Rating:

5.0

Perfect unit that suited my needs. Easy to initially reserve and to end reservation.

Rating:

5.0

Niki was absolutely on top of her game. Beautiful personality and she has absolutely has great customer service skills!

Rating:

5.0

Excellent customer service and very helpful

Rating:

5.0

Very good

Rating:

5.0

Nicki and Tiffany were very helpful!

Rating:

3.0

Make check I easier. No on wants to sit in 100 degrees weather trying to take pictures specific enough to please the app. I gave up.

Rating:

5.0

The online approval took a bit longer than expected, however the idea that you can pick up and drop off a 26 footer on a Sunday is worth the extra time.

Rating:

5.0

The staff was greatt the facility was large and easy to get our stuff into the elevator and carts made the job easy the staff made it fast to get in to our unit the truck rental was also fast an easy. I returned it 2 hours early and undermileage and completely full of fuel. Thanks for the helpand excellent service!!!!

Rating:

5.0

The staff was extremely friendly and helpful.

Rating:

5.0

I liked that I could pay my monthly bill online. The facility was very well-maintained and the girl that was in the office. I don’t know who she is what her name is but she was extremely helpful.

Rating:

5.0

Great assistance with changing drop off locations due to storage needs. Easy to access units and reservation was as described.

Rating:

2.0

I booked an air conditioned unit and spent the whole day with my family packing and when I arrived they told me that it wasn’t available and the only one was a regular storage unit. A few of my items were damaged by the heat.,

Rating:

4.0

The lady at the counter was smart, polite, and efficient. It seemed she cared about her job and her customers. Would definitely go back.

Rating:

5.0

Tiffany, Nikki and the girls were always engaging, smiling and seemed to enjoy what their job. They were always pleasant. We will definitely be future tenants again if the need ever arises.

Rating:

5.0

Nothing, everything was professional and efficient.

Rating:

5.0

The girl at the counter, I didn’t get her name, but she was outstanding. She was always helpful. Always with a smile on her face, and my experience was just amazing.

Rating:

5.0

Allow local stores to handle their own calls. It's deceptive to have phone numbers for individuals stores routed to a central booking channel. They don't do as good of a job understanding and communicating needs of the customer. This has happened to me on numerous occasions.

Rating:

5.0

Other than the elevator being broke a couple of times I think it was the best place I’ve ever used. Very friendly and courteous.

Rating:

5.0

We were very please with the entire process. Everyone was very helpful. Good well done U-Haul staff. 👍

Rating:

5.0

Nikki was great !!

Rating:

5.0

Staff/manager was Excellent!

Rating:

2.0

Too difficult to reach and often closed.

Rating:

4.0

A great storage facility and a very professional staff, unfortunately no room on the small property for rental trucks or trailers to reserve.

Rating:

5.0

Nikki is an outstanding individual!! From day one she was kind and polite, very professional and extended a sense of compassion with clearly having experiences with assisting people during a challenging time of moving. I can not recall the managers name, however, she as well worked with me and protected my items from being auctioned off. I am beyond thankful and intently wish Greatness for their entire staff. Keep shining Nikki!

Rating:

4.0

I would give an advice about the storage unit size 3x4 is way on top that I been struggling lift my heavy containers plus does not fix other containers. Meaning I will give some advice to friends about the size as I would recommend them use 5x5 especially size 3x4 is perfect for two containers or filing containers, also I put comfort blanket and the fan. But I did not realize it was way too high for me plus had pain my left shoulder that I had trouble lift it on top of storage unit. However, I will change size from 3x4 to 5x5 for me and it would be more easier for me to have 5x5 where I don’t have to lift my heavy containers… Thank you

Rating:

5.0

I really was surprised when I arrived with my trailer and found out location was closed. Doing it on line was very helpful or else I would have cried.

Rating:

5.0

Most of the storage facilities offer heavy duty doilies that are for the customers to use and return to the point where the might belong. But at this facility in Ocala, Florida, you don't have that kind of service for the customers a bit inconvenient because I was counting with that and I ended carrieing every box and hurt myself doing this because I had no other choice . Very inconvenient for me and probably for more other customers. Thanks.

Rating:

5.0

The salesperson was very. Courteous and professional.

Rating:

4.0

Very friendly helpful and flexible on our needs

Rating:

5.0

The lady who I delt with was super smart and fast. She had me in and out and on my way.

Rating:

4.0

The Entire U-Haul staff, both in Colorado Springs And in Ocala, Florida at our journeys end staff was extremely friendly helpful. We thank everybody for making our move efficient.

Rating:

2.0

Have equipment available on time so your customer doesn't have to be inconvenienced because you overbook.

Rating:

5.0

Both locations Employees were extremely helpful.

Rating:

5.0

Everything was good thank you

Rating:

1.0

No, they do not honor reservations held by credit card

Rating:

4.0

Everything was great except it seemed like price of rent went up very frequently. I could no longer afford the rental price.

Rating:

5.0

Nikki is top-of-the-charts for efficiency, friendliness, and thoroughly explaining the process in a way you can easily follow

Rating:

5.0

Somewhere on the location put contactless service self serve on our app or web portal. I waited for a long time for an employee to arrive before I finally called and found out that this was a self-serve location. Sometimes I have the tendency to not pay attention to some details so I could have been told through the app or during my check out of my truck but I must have overlooked it again. It's my fault, but it would've been a lot helpful if it said it somewhere on the location. There's some pretty crayons out there, but not all of them are bright. Haha

Rating:

1.0

Charged me after I filled up the truck to where they said and I gave them my starting location and they sent me 10 miles away when there was a haul 5 min from where I started my move

Rating:

5.0

The only delema was the facility was closed on Mondays and I had to go to the other office 15 minutes away. Noone told me, there's just a sign on the door. When you schedule some one s unit. Send them to the other office 1st if it's a Monday. That was frustrating. I last time and gas. :(

Rating:

3.0

All of the gates are broken, so they leave one gate permanently open. Therefore, the storage center is not secure at all. There are also visible cameras in the hallways of the indoor storage area. This all seems like a crime waiting to happen.

Rating:

5.0

Nikki was an absolute blessing and so helpful ! We had some issues with returning our truck and renting a storage unit and Nikki came to our rescue for which I’m grateful for!! Thank you Nikki!!

Rating:

5.0

Had units there for over 20 years. Staff was always friendly and helpful when needed. The property was very secure never worried about renting.

Rating:

1.0

I made a YouTube and TikTok video with all the audio and video of my experience with this location and how the manager allows people to steal and how customers are extorted. I have over 3 million followers on TikTok and 7 million subscribers on YouTube.I’m surprised this location and staff hasn’t been exposed on CNN yet I did send files with audio and video to Fox News and the NewYork Times regarding this serious situation your management tried to bury under a rug … but like I told them then and I promise you now … this situation will be known to the public and what you all did to me and my family will never go away till justice had been served

Rating:

5.0

Been with U Haul for many years at this facility I have never had any problems I Moved out because I couldn’t afford it anymore as nothing was wrong with the facility. When I will be moving or needing anything for storage I will be returning to your facility . Thank You for the Best service ever Sincerely Cheryl Thompson

Rating:

5.0

Loved the Sunday availability with the online check in. Easy Peasy

Rating:

5.0

Ms.Nikki and staff were super friendly and helpful anytime I called with questions, only thing that did suck was cause she is short staffed so the office sometimes wasn't open! Overall experience was superb.

Rating:

5.0

The staff are excellent Multitasking I have used U-Haul for many years from 1985 may your company have a GREAT YEAR

Rating:

5.0

Tiffany was very clear, polite, and professional in welcoming us to the community. Very nice vibes...looking forward to doing more business here.

Rating:

5.0

Always friendly and very knowledgeable about products.

Rating:

5.0

The staff, particularly Nikki, was extremely helpful. I wouldn't hesitate to recommend this storage facility to anyone. Clean, well lit and safe.

Rating:

5.0

Nicki was efficient. friendly and helpful.

Rating:

5.0

The personal was very professional and friendly

Rating:

5.0

Good job

Rating:

5.0

Great job!

Rating:

3.0

Thank you

Rating:

4.0

This is not in the location's control, but getting in and out of the location is very cumbersome.

Rating:

5.0

Nice place. Reasonable rates. Attendant went above and beyond to help.

Rating:

4.0

Nicky was extremely helpful and should be commended for her hard work! Thanks!

Rating:

5.0

Dona is an absolute asset to U-haul. She is very knowledgeable and professional.

Rating:

5.0

Jennifer resolved my issue immediately. I am thankful & taken by her kind professionalism! Especially with my tenure of doing business with you all, I'm grateful for her understanding. Amanda was simply a direct but kind representative. Once verification of certain things were confirmed she went beyond to accommodate me moving here first time alone, explained no air vent worked in truck, raining cause so much fog & etc., I'm rating all 10 for excellence.

Rating:

4.0

The truck was in poor condition. Seats torn. Engine ran very rough. My biggest concern was not being told that by dropping the truck off after hours I would be charged $20. That is absurd. No one was there and I did everything myself yet you charge $20.

Rating:

5.0

Outstanding customer service! ;)

Rating:

5.0

I had a wonderful moving experience!!!! The helper, to help load was FANTASTIC!!!! They loaded my truck in one hour and 50 minutes. I drove to Tennessee, unloaded and arrived back here, in Florida in 3 days! Absolutely NO PROBLEMS with the equipment: truck and tow dolly. THANK YOU SO MUCH!

Rating:

5.0

Nikki was wonderful at helping us. At answering questions she was awesome!

Rating:

3.0

Only concern is the one of the units climate control did not seem that’s was was very hot

Rating:

5.0

24 hour access would be nice, but the hours were still broad and useful

Rating:

5.0

Excellent customer service

Rating:

4.0

Everything was great. The unit did not have any lights inside. Even though it was a smaller unit. Should have lights. Also recommendation would be to include locks for the storage units. Maybe a combination type lock

Rating:

4.0

There were no dolly's available.

Rating:

5.0

Keith and Aiden were a delight. They did everything efficient and within the time frame they were allotted. I would have them do it again if I had a choice.

Rating:

5.0

I have 2 suggestions. List your office hours on your website. The only reason I would hesitate to use a u haul facility again is that it iS EXTREMELY difficult to make contact by phone. Waiting 45 minutes for a call back is unreasonable. After finally getting through, getting to the right person is confusing and difficult.

Rating:

5.0

Great customer service. Thank you for all your help.

Rating:

2.0

I booked a climate controlled unit and paid for it and everything before they realized that it was occupied and that there were no other climate controlled units available. I was forced to take a non climate controlled unit (albeit given one month free for their error). Because I was in a rush I had no choice but to take it and now my items are in a hot storage facility. I am not happy about this at all. I give two stars instead of one because at least she gave me a month off due to their error. The unit also was not well lit

Rating:

4.0

The office hours are different than the other uhaul offices in town. When we went to the office at 458pm....they had the door locked already bc they close at 5pm when every other office in town closes at 7pm

Rating:

4.0

I would recommend including the unit locks as part of the rental. I had to purchase a lock. Each unit should come with a lock.

Rating:

1.0

I chose this location because when I made the reservation online, this location would be open. Well, it was closed, so we had to do the online check in. That was a nightmare, because they had our account mixed up with another. We spent an hour on the phone with them trying to straighten it out. To make matters worse, our rental truck was parked in a way that was blocking another customers truck, which they could not move until we got ours out of the parking lot. If that wasn't enough, we had also ordered moving blankets, a furniture dolly, and a hand truck, which were NOT in the truck. I had to drive the rental across town in order to get those items. While at this location, I realized I did not have the LoadSafe insurance on the vehicle. I wanted to add it, but was told you only have an hour after the vehicle was picked up. All and all, I wasted about 3 hours of my time, which could have been spent loading the truck. Not to mention the 15 - 20 miles it cost me to get the items. When we unloaded the vehicle we had noticed some of the boxes by the one corner we're destroyed by water because the truck had leaked. But I guess nothing will be replaced because we did not have the insurance.

Rating:

2.0

Everything was great until having to return it. We spent all morning trying to get the gate code and even was on the phone with Uhaul's help line and all of that, said he would put notes that we were trying for over two hours to return the trailer, someone finally opened the gate for us while on the phone with him and we still got charged an extra $20 for late fee when it was not our fault the system wouldn't let us pull up our order to return it. Probably enough to make me not ever want to use Uhaul again because of it.

Rating:

5.0

I've been a customer for over three years; the staff are helpful and courteous and can stay even-tempered even when I have lost mine. I would recommend this facility for storage.

Rating:

5.0

Awesome friendly professional service. My 3rd time! Won't go anywhere else locally.

Rating:

4.0

It was alright, a bit of a maze and since it was hot, it was difficult to use. I kind of wish they provided locks for free but I get it. Thanks.

Rating:

3.0

New employee was very friendly and tried very hard to make up for the rude treatment from the other person

Rating:

3.0

I had a New credit card sent to me, but it did not get updated on my automatic withdrawal. So I was charged two separate times for this. That did not seem right to me.

Rating:

5.0

Service is wonderful as normal!

Rating:

5.0

Very nice staff at this location and very helpful....thank you

Rating:

5.0

Everything was great this time.

Rating:

5.0

The staff was very helpful patient and friendly.

Rating:

5.0

Everything went pretty good keep it up.

Rating:

5.0

Everything went smoothly. Nikki handled the transaction with speed to get me on my way while thoroughly explaining everything I needed to know.

Rating:

1.0

The pick up location in Ocala was changed from 2 min from my house to 20 minutes and was terrible. First issue was when I clicked on address provided in confirmation text it took me to a dangerous neighborhood (I did not feel safe and was worried for my mother and myself), NOT the U-Haul location. I then manually searched the location on internet and eventually figured out where to go (40 min later). Next issue is the vehicle was never rinsed or washed after last use so the windshield was covered in bugs so bad I couldn't see through it. I told the woman working counter and asked for a hose to rinse. The woman's reply was “use the windshield wipers.” The wipers just smeared the dead bugs and still couldn't see, the woman then realized she had to drive around back to rinse off. Next, I am given a truck with 1/2 tank of gas. Well I am not sure how much gas my trip is going to need so naturally I fill it up. $80 to fill 1/2 tank of gas. I only ended up using 1/4. So I paid $40 of unnecessary gas. The truck should have been filled and then I simply replaced the used gas. Lastly, due to all the listed above I spent $40+ unnecessarily. It added 1.5 hours to trip and a lot more driving. I was stressed from being lost and 1.5 hours late, upset about having to stop and get gas and paying mire money then needed. I have moved many times using U-Haul, this was by far my worst experience. I would not recommend that Ocala U-Haul location to an enemy never the less a friend.

Rating:

5.0

Amanda is a professional and a great representative for U-Haul and dealing with her directly is a very positive experience. She's 5 star ⭐️⭐️⭐️⭐️⭐️ Management and you should keep her if you can.

Rating:

3.0

I had trouble locating the lock box to retrieve the key to the vehicle. Other than that it was a smooth transition

Rating:

5.0

Keep up the good work, and know that great customer service and a smile goes a long way!

Rating:

5.0

Nicky the employee at this location did an excellent job. She was very friendly, knowledgeable and reviewed how to use the equipment.

Rating:

5.0

Great service!

Rating:

4.0

Not what I see with customer service

Rating:

5.0

Nikki, keeps the operation of this Uhaul owned operation running with so much excellence. Never seen any other place like this. She is the Best.

Rating:

5.0

Nikki, Works so hard. She runs the operation like if she owned UHaul. Very hard working and deserves to be recognized for her work.

Rating:

5.0

It was a great experience as well as your employee was awesome and professional and had great customer service skills...

Rating:

5.0

Easy to pick up and drop off cargo van. Also, very convenient to extend drop off date.

Rating:

5.0

The lady that works the is always the most helpful service person IN THIS TOWN!!! She bends over backwards to make sure everything you need handled right!!! Michael Griffin 352-208-7029 I have included my number if you would like a verbal recommendation!!!

Rating:

2.0

Employee when returning had an attitude and was extremely rude.

Rating:

2.0

I had to drive to another location to pay and I had to move in with no employees around to inquire so I couldn't locate any dolly or fork lift to help pull up boxes to my reserved container but satisfied to finally get a place for my things to be stored safely just weird location to get to and get all up there

Rating:

5.0

Rented both a drive-up mini-storage and RV storage spot. Checkin was quick and was given a map of the access/exit points. Mini-storage was very clean with a fresh rodent poison trap. Rv spot was easy to parallel park the rig. Was difficult to first find the entry to the facility. GPS was confusing. Second time in was just fine knowing what streets to take. All in all very pleased.

Rating:

5.0

Nothing. Staff was friendly and very helpful

Rating:

5.0

No problems

Rating:

5.0

I did feel that $80.00 a month for a little 10/10 was pricey. But overall this facility is terrific.

Rating:

1.0

The Uhaul agent at this location did not assign the equipment to me and when I showed up for a 24/7 pick up I could not access the lock box. I had no choice to stay over night. I was not given the $50 guarantee refund and was denied a requested refund for a hotel stay forced upon me.

Rating:

1.0

There was a leaking pipe in my unit causing bugs to invade what I had in storage good thing everything I had was packed in a bin or I would have been irate about that unit 007 don't rent unless you have no other choice

Rating:

5.0

First class service