Customer Reviews for U-Haul Moving & Storage of Ocala

2,691 reviews

505 SW 17th St   Ocala, FL 34471

(352) 867-8442

View Facility Map

Office Hours

  • Mon: Closed
  • Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 867-8442

505 SW 17th St
Ocala, FL 34471

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue: 9 am–5 pm
  • Wed: Closed
  • Thur-Sat: 9 am–5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Overall we were very happy with this facility.

RICHARD SMALL  |  Overall Experience 
Rating:
5.0

Nicest customer service agent EVER!! Could not of been easier to move for a change!!!

Karen Hollon 
Rating:
5.0

Customer did not leave a comment.

Joseph Wilson 
Rating:
5.0

Staff is excellent at her job.

RICHARD ST JACQUE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Shaw  |  Online Move In 
Rating:
3.0

Continual increases in rates was ridiculous which is why we left.

Timothy Barth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda terry  |  Overall Experience 
Rating:
5.0

Customer service was outstanding

Donald Fayler 
Rating:
5.0

Customer did not leave a comment.

WILSI PEREZ-ORTIZ  |  Overall Experience 
Rating:
5.0

Great experience!

JEANETT JONES  |  First Impressions 
Rating:
5.0

The moving help was excellent, above and beyond the call of duty.

Evelyn Febrillet  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Lisa Ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cardel Ferreira 
Rating:
5.0

Pretty clean storage unit.

Jorge Zayas  |  Online Move In 
Rating:
4.0

I did have a water leak in A287, it got some of my stuff wet.

sherran shipley  |  Overall Experience 
Rating:
3.0

Gates are constantly “not working” and they litter the lot with uhaul trailers and trucks making entering and exiting more challenging than it needs to be. Place needs a facelift. Price increases are constant which makes no sense for a static facility, especially when you have a space that is not climate controlled. Nice staff though.

SAMUEL BRIDGES  |  Overall Experience 
Rating:
5.0

The only concern that the last few weeks I found the office closed with instructions to visit another near by location

Jose Velez  |  Overall Experience 
Rating:
3.0

Narrow alley ways. My unit hard to find.

Sharon Radford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Babara Shaw  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Selvyn Thompson  |  Overall Experience 
Rating:
2.0

The staff was very rude and unprofessional

signorett henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PARVIN SALEHI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lainey ONeill  |  Online Move In 
Rating:
4.0

There was no lock inside the unit when I arrived but a very friendly staff lady from the other site brought me one very quickly... The facility was clean and the storage unit was nice but there were small German cockroaches running all over the Halls

Justin Phillips  |  Online Move In 
Rating:
2.0

Over crowded and difficult to maneuver

Collin Gray 
Rating:
4.0

Customer did not leave a comment.

JUDITH SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sherran shipley 
Rating:
5.0

The gal working there is so wonderful.

PATRICIA PEARL-Latham 
Rating:
5.0

The young woman at the counter was extremely helpful.

Nicolas Chirinos  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Michael Sumner 
Rating:
5.0

Customer did not leave a comment.

Kenneth Boehnlein  |  Overall Experience 
Rating:
5.0

The owner is very pleasant and helpful.

Sharon Jackson  |  First Impressions 
Rating:
3.0

Be open for business

Jessica Looney 
Rating:
5.0

The rep on site was amazing and friendly. Thank you!!

TONYA KINNEY  |  First Impressions 
Rating:
1.0

No-one at the facility. It took hours to get code to get into the storage area with several phone calls to 1-800# to have any results. Then travel miles to the location to check in the morning truck Then more waiting for agent to finalize the details and pay extra for the 21 miles over limit. What a nightmare. Hours of wasted time. Never again.

Phyllis Schwartz  |  First Impressions 
Rating:
5.0

Nothing. Niki was polite, very efficient and helpful. Check in and check out was a breeze.

Cheryl Cipollo 
Rating:
5.0

Customer did not leave a comment.

Mark Greenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Mendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colton morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Boehnlein  |  First Impressions 
Rating:
5.0

Great customer service at this location. Very easy access, very clean and worked out perfectly for me.

Sara George  |  Overall Experience 
Rating:
5.0

Friendly staff and efficient communication and service

JOHN SHIELDS  |  First Impressions 
Rating:
5.0

Staff very professional!

Edgar Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina Walker 
Rating:
4.0

Customer did not leave a comment.

CARLA MILTON 
Rating:
5.0

I am a very concerned about not having signatures fir close account on uhaul storage contract and I believe should have signature to prove close account after move out the storage and prove customer actually did clean out the storage. Plus it would be best protection from the scammers who can rip off

Shellie Hill  |  Overall Experience 
Rating:
5.0

No hassel.

JACK WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Greenberg  |  First Impressions 
Rating:
3.0

I never interacted with any staff at any time during my rental period. The gates going into the lot have been broken multiple times in the last 12 months. My unit and 2nd floor was always clean

maureen powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy barroso 
Rating:
5.0

I like uhaul Good customer service 👍

Alexander Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN PERMENTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Street  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris Hernandez  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. It was a very good experience and I would highly recommend this facility.

KATHERINE YANCEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiawanna evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PORSHA DUMAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shamel Watson 
Rating:
1.0

Customer did not leave a comment.

Melanie Colton 
Rating:
5.0

My second time dealing with the Manager and staff and must say they are superb, one of a kind.

JOE REYNOLDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Horan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl Sandell  |  Overall Experience 
Rating:
5.0

Good storage facility. Very nice to have carts and an elevator available

JAMES RAGAN  |  First Impressions 
Rating:
5.0

Excellent Costumer Service Nikki very helpful and the girl where I drop my truck and trailers awesome I see you next time when ever I need your service

Daisy ortiz  |  Overall Experience 
Rating:
5.0

Perfect unit that suited my needs. Easy to initially reserve and to end reservation.

Alexis Cerini  |  Overall Experience 
Rating:
5.0

Niki was absolutely on top of her game. Beautiful personality and she has absolutely has great customer service skills!

Angel M Rodriguez 
Rating:
5.0

Excellent customer service and very helpful

Daisy ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Browning 
Rating:
5.0

Very good

ALEXIS MELENDEZ  |  Overall Experience 
Rating:
5.0

Nicki and Tiffany were very helpful!

Karl Sandell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DONALD WELLS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Mcclure  |  Online Move In 
Rating:
3.0

Make check I easier. No on wants to sit in 100 degrees weather trying to take pictures specific enough to please the app. I gave up.

PATTI EINING 
Rating:
5.0

Customer did not leave a comment.

Jarrod Corbett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james moore  |  Online Move In 
Rating:
5.0

The online approval took a bit longer than expected, however the idea that you can pick up and drop off a 26 footer on a Sunday is worth the extra time.

Brian Warrick 
Rating:
5.0

The staff was greatt the facility was large and easy to get our stuff into the elevator and carts made the job easy the staff made it fast to get in to our unit the truck rental was also fast an easy. I returned it 2 hours early and undermileage and completely full of fuel. Thanks for the helpand excellent service!!!!

James Ragan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Denault  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful.

George Lamb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACY RABB  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monique weeks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clermont sewing  |  Overall Experience 
Rating:
5.0

I liked that I could pay my monthly bill online. The facility was very well-maintained and the girl that was in the office. I don’t know who she is what her name is but she was extremely helpful.

Deborah Lecuyer  |  Overall Experience 
Rating:
5.0

Great assistance with changing drop off locations due to storage needs. Easy to access units and reservation was as described.

John Brickhouse 
Rating:
2.0

I booked an air conditioned unit and spent the whole day with my family packing and when I arrived they told me that it wasn’t available and the only one was a regular storage unit. A few of my items were damaged by the heat.,

Joseph Bowles III  |  Overall Experience 
Rating:
4.0

The lady at the counter was smart, polite, and efficient. It seemed she cared about her job and her customers. Would definitely go back.

George Pjevach 
Rating:
5.0

Customer did not leave a comment.

Carlos Aponte 
Rating:
5.0

Tiffany, Nikki and the girls were always engaging, smiling and seemed to enjoy what their job. They were always pleasant. We will definitely be future tenants again if the need ever arises.

Affordable auto Glass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Gearhart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PORSHA DUMAS 
Rating:
5.0

Nothing, everything was professional and efficient.

Chelsea Plez 
Rating:
5.0

Customer did not leave a comment.

Christopher Isaacs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mitchell 
Rating:
5.0

The girl at the counter, I didn’t get her name, but she was outstanding. She was always helpful. Always with a smile on her face, and my experience was just amazing.

Rich Godbout  |  Overall Experience 
Rating:
5.0

Allow local stores to handle their own calls. It's deceptive to have phone numbers for individuals stores routed to a central booking channel. They don't do as good of a job understanding and communicating needs of the customer. This has happened to me on numerous occasions.

CHRISTOPHER MANGIARACINA 
Rating:
5.0

Other than the elevator being broke a couple of times I think it was the best place I’ve ever used. Very friendly and courteous.

stacy valentine  |  Overall Experience 
Rating:
5.0

We were very please with the entire process. Everyone was very helpful. Good well done U-Haul staff. 👍

CANDYE PARKIN  |  First Impressions 
Rating:
5.0

Nikki was great !!

John Carle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Carle 
Rating:
5.0

Customer did not leave a comment.

David Eynon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Curtis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bette M Groves 
Rating:
4.0

Customer did not leave a comment.

Steve Lynn 
Rating:
5.0

Customer did not leave a comment.

Iris Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Aviles Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacie Kirchner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID DANIEL  |  Overall Experience 
Rating:
5.0

Staff/manager was Excellent!

JEROME HOUSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allyson Woodall 
Rating:
5.0

Customer did not leave a comment.

EDELMIRO BLANCO APONTE  |  Overall Experience 
Rating:
2.0

Too difficult to reach and often closed.

Fred Weinhagen 
Rating:
4.0

A great storage facility and a very professional staff, unfortunately no room on the small property for rental trucks or trailers to reserve.

David Eynon  |  First Impressions 
Rating:
5.0

Nikki is an outstanding individual!! From day one she was kind and polite, very professional and extended a sense of compassion with clearly having experiences with assisting people during a challenging time of moving. I can not recall the managers name, however, she as well worked with me and protected my items from being auctioned off. I am beyond thankful and intently wish Greatness for their entire staff. Keep shining Nikki!

Tracey Fisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chinao Fletcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY EUSTAQUIO  |  First Impressions 
Rating:
4.0

I would give an advice about the storage unit size 3x4 is way on top that I been struggling lift my heavy containers plus does not fix other containers. Meaning I will give some advice to friends about the size as I would recommend them use 5x5 especially size 3x4 is perfect for two containers or filing containers, also I put comfort blanket and the fan. But I did not realize it was way too high for me plus had pain my left shoulder that I had trouble lift it on top of storage unit. However, I will change size from 3x4 to 5x5 for me and it would be more easier for me to have 5x5 where I don’t have to lift my heavy containers… Thank you

Shellie Hill  |  Online Move In 
Rating:
5.0

I really was surprised when I arrived with my trailer and found out location was closed. Doing it on line was very helpful or else I would have cried.

Ada Figueroa  |  Online Move In 
Rating:
5.0

Most of the storage facilities offer heavy duty doilies that are for the customers to use and return to the point where the might belong. But at this facility in Ocala, Florida, you don't have that kind of service for the customers a bit inconvenient because I was counting with that and I ended carrieing every box and hurt myself doing this because I had no other choice . Very inconvenient for me and probably for more other customers. Thanks.

Ayacel Mejia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Elliott  |  Overall Experience 
Rating:
5.0

The salesperson was very. Courteous and professional.

WINIFRED HUNTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDELMIRO BLANCO APONTE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sachalee Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany staggs 
Rating:
4.0

Very friendly helpful and flexible on our needs

dave sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Story  |  Overall Experience 
Rating:
5.0

The lady who I delt with was super smart and fast. She had me in and out and on my way.

Kimberly Ramsey 
Rating:
4.0

The Entire U-Haul staff, both in Colorado Springs And in Ocala, Florida at our journeys end staff was extremely friendly helpful. We thank everybody for making our move efficient.

Edward Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany green  |  Overall Experience 
Rating:
2.0

Have equipment available on time so your customer doesn’t have to be inconvenienced because you overbook.

Angela King 
Rating:
5.0

Both locations Employees were extremely helpful.

jose correa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel williams  |  First Impressions 
Rating:
5.0

Everything was good thank you

Rene Campusano 
Rating:
1.0

No, they do not honor reservations held by credit card

Philip Standley 
Rating:
4.0

Everything was great except it seemed like price of rent went up very frequently. I could no longer afford the rental price.

Tere Fischer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Ramirez  |  Overall Experience 
Rating:
5.0

Nikki is top-of-the-charts for efficiency, friendliness, and thoroughly explaining the process in a way you can easily follow

david cuccaro 
Rating:
5.0

Somewhere on the location put contactless service self serve on our app or web portal. I waited for a long time for an employee to arrive before I finally called and found out that this was a self-serve location. Sometimes I have the tendency to not pay attention to some details so I could have been told through the app or during my check out of my truck but I must have overlooked it again. It’s my fault, but it would’ve been a lot helpful if it said it somewhere on the location. There’s some pretty crayons out there, but not all of them are bright. Haha

Triston Cothern 
Rating:
1.0

Charged me after I filled up the truck to where they said and I gave them my starting location and they sent me 10 miles away when there was a haul 5 min from where I started my move

Tamara Arana  |  First Impressions 
Rating:
5.0

The only delema was the facility was closed on Mondays and I had to go to the other office 15 minutes away. Noone told me, there's just a sign on the door. When you schedule some one s unit. Send them to the other office 1st if it's a Monday. That was frustrating. I last time and gas. :(

Pamela Smoke  |  First Impressions 
Rating:
3.0

All of the gates are broken, so they leave one gate permanently open. Therefore, the storage center is not secure at all. There are also visible cameras in the hallways of the indoor storage area. This all seems like a crime waiting to happen.

Jonathan Christian  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Rebecca Smith  |  Overall Experience 
Rating:
5.0

Nikki was an absolute blessing and so helpful ! We had some issues with returning our truck and renting a storage unit and Nikki came to our rescue for which I’m grateful for!! Thank you Nikki!!

Jessica Hurd  |  First Impressions 
Rating:
5.0

Had units there for over 20 years. Staff was always friendly and helpful when needed. The property was very secure never worried about renting.

ANTHONY DEMARCO  |  Overall Experience 
Rating:
1.0

I made a YouTube and TikTok video with all the audio and video of my experience with this location and how the manager allows people to steal and how customers are extorted. I have over 3 million followers on TikTok and 7 million subscribers on YouTube.I’m surprised this location and staff hasn’t been exposed on CNN yet I did send files with audio and video to Fox News and the NewYork Times regarding this serious situation your management tried to bury under a rug … but like I told them then and I promise you now … this situation will be known to the public and what you all did to me and my family will never go away till justice had been served

mary sinclair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWIN RUIZ  |  Overall Experience 
Rating:
5.0

Been with U Haul for many years at this facility I have never had any problems I Moved out because I couldn’t afford it anymore as nothing was wrong with the facility. When I will be moving or needing anything for storage I will be returning to your facility . Thank You for the Best service ever Sincerely Cheryl Thompson

Cheryl Thompson  |  Overall Experience 
Rating:
5.0

Loved the Sunday availability with the online check in. Easy Peasy

Kevin Coffey 
Rating:
5.0

Ms.Nikki and staff were super friendly and helpful anytime I called with questions, only thing that did suck was cause she is short staffed so the office sometimes wasn't open! Overall experience was superb.

Terence Presley  |  Overall Experience 
Rating:
5.0

The staff are excellent Multitasking I have used U-Haul for many years from 1985 may your company have a GREAT YEAR

Gloria Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Decker-Flingos  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monique Washington 
Rating:
5.0

Tiffany was very clear, polite, and professional in welcoming us to the community. Very nice vibes...looking forward to doing more business here.

Marquetta Simpson Snyder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron lovick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Visintin  |  Overall Experience 
Rating:
5.0

Always friendly and very knowledgeable about products.

David Hendrix 
Rating:
5.0

Customer did not leave a comment.

Deborah Lecuyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Robb  |  First Impressions 
Rating:
5.0

The staff, particularly Nikki, was extremely helpful. I wouldn't hesitate to recommend this storage facility to anyone. Clean, well lit and safe.

Cynthia Cushman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIANEZY OROZCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Robinson 
Rating:
5.0

Nicki was efficient. friendly and helpful.

Herman Harmon  |  First Impressions 
Rating:
5.0

The personal was very professional and friendly

EDWIN RUIZ  |  First Impressions 
Rating:
5.0

Good job

Charles Stuart  |  First Impressions 
Rating:
5.0

Great job!

tom tatham 
Rating:
5.0

Customer did not leave a comment.

Natalie Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jon Stavola  |  First Impressions 
Rating:
3.0

Thank you

Natalie Colon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Bond  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trellis Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Gervais 
Rating:
4.0

This is not in the location's control, but getting in and out of the location is very cumbersome.

william Johnson 
Rating:
5.0

Customer did not leave a comment.

Bobbie Williams 
Rating:
4.0

Customer did not leave a comment.

Stephen Kelly 
Rating:
5.0

Nice place. Reasonable rates. Attendant went above and beyond to help.

Diana Boos  |  Online Move In 
Rating:
4.0

Nicky was extremely helpful and should be commended for her hard work! Thanks!

Shirley Jackman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Morales 
Rating:
5.0

Customer did not leave a comment.

Gerald Brown 
Rating:
5.0

Customer did not leave a comment.

Luis Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Annie Stevens 
Rating:
5.0

Dona is an absolute asset to U-haul. She is very knowledgeable and professional.

Jose Roman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christuan Orejuela 
Rating:
5.0

Jennifer resolved my issue immediately. I am thankful & taken by her kind professionalism! Especially with my tenure of doing business with you all, I'm grateful for her understanding. Amanda was simply a direct but kind representative. Once verification of certain things were confirmed she went beyond to accommodate me moving here first time alone, explained no air vent worked in truck, raining cause so much fog & etc., I'm rating all 10 for excellence.

Tracey Fisher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allen Harris 
Rating:
4.0

The truck was in poor condition. Seats torn. Engine ran very rough. My biggest concern was not being told that by dropping the truck off after hours I would be charged $20. That is absurd. No one was there and I did everything myself yet you charge $20.

Charles Chazal 
Rating:
5.0

Customer did not leave a comment.

Steven Baumker 
Rating:
5.0

Outstanding customer service! ;)

JAMES GERVAIS 
Rating:
5.0

I had a wonderful moving experience!!!! The helper, to help load was FANTASTIC!!!! They loaded my truck in one hour and 50 minutes. I drove to Tennessee, unloaded and arrived back here, in Florida in 3 days! Absolutely NO PROBLEMS with the equipment: truck and tow dolly. THANK YOU SO MUCH!

Audie Tatum 
Rating:
5.0

Nikki was wonderful at helping us. At answering questions she was awesome!

PATRICIA PEARL-LATHAM  |  Overall Experience 
Rating:
3.0

Only concern is the one of the units climate control did not seem that’s was was very hot

eric diaz  |  First Impressions 
Rating:
5.0

24 hour access would be nice, but the hours were still broad and useful

Cayman Bull  |  Overall Experience 
Rating:
5.0

Excellent customer service

EDWARD NUTTER  |  Overall Experience 
Rating:
4.0

Everything was great. The unit did not have any lights inside. Even though it was a smaller unit. Should have lights. Also recommendation would be to include locks for the storage units. Maybe a combination type lock

Richard Sultan  |  Overall Experience 
Rating:
4.0

There were no dolly's available.

fred sanders 
Rating:
5.0

Customer did not leave a comment.

David Haslam 
Rating:
5.0

Keith and Aiden were a delight. They did everything efficient and within the time frame they were allotted. I would have them do it again if I had a choice.

PATRICIA PEARL-LATHAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Farnoud Jalalizadeh 
Rating:
5.0

I have 2 suggestions. List your office hours on your website. The only reason I would hesitate to use a u haul facility again is that it iS EXTREMELY difficult to make contact by phone. Waiting 45 minutes for a call back is unreasonable. After finally getting through, getting to the right person is confusing and difficult.

Liz Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bernadette Graham 
Rating:
5.0

Great customer service. Thank you for all your help.

Nia Soto 
Rating:
5.0

Customer did not leave a comment.

Thomas Widmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael Rodriguez 
Rating:
2.0

I booked a climate controlled unit and paid for it and everything before they realized that it was occupied and that there were no other climate controlled units available. I was forced to take a non climate controlled unit (albeit given one month free for their error). Because I was in a rush I had no choice but to take it and now my items are in a hot storage facility. I am not happy about this at all. I give two stars instead of one because at least she gave me a month off due to their error. The unit also was not well lit

Joseph Bowles III  |  Overall Experience 
Rating:
4.0

The office hours are different than the other uhaul offices in town. When we went to the office at 458pm....they had the door locked already bc they close at 5pm when every other office in town closes at 7pm

AJ Butler  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenden Drexel 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SIPES  |  Overall Experience 
Rating:
4.0

I would recommend including the unit locks as part of the rental. I had to purchase a lock. Each unit should come with a lock.

Richard Sultan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

justin sirnio  |  Overall Experience 
Rating:
1.0

I chose this location because when I made the reservation online, this location would be open. Well, it was closed, so we had to do the online check in. That was a nightmare, because they had our account mixed up with another. We spent an hour on the phone with them trying to straighten it out. To make matters worse, our rental truck was parked in a way that was blocking another customers truck, which they could not move until we got ours out of the parking lot. If that wasn't enough, we had also ordered moving blankets, a furniture dolly, and a hand truck, which were NOT in the truck. I had to drive the rental across town in order to get those items. While at this location, I realized I did not have the LoadSafe insurance on the vehicle. I wanted to add it, but was told you only have an hour after the vehicle was picked up. All and all, I wasted about 3 hours of my time, which could have been spent loading the truck. Not to mention the 15 - 20 miles it cost me to get the items. When we unloaded the vehicle we had noticed some of the boxes by the one corner we're destroyed by water because the truck had leaked. But I guess nothing will be replaced because we did not have the insurance.

Erik Scherer 
Rating:
2.0

Everything was great until having to return it. We spent all morning trying to get the gate code and even was on the phone with Uhaul’s help line and all of that, said he would put notes that we were trying for over two hours to return the trailer, someone finally opened the gate for us while on the phone with him and we still got charged an extra $20 for late fee when it was not our fault the system wouldn’t let us pull up our order to return it. Probably enough to make me not ever want to use Uhaul again because of it.

Rivera Sylvette 
Rating:
5.0

I've been a customer for over three years; the staff are helpful and courteous and can stay even-tempered even when I have lost mine. I would recommend this facility for storage.

Benny Gonzalez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl Luck 
Rating:
5.0

Awesome friendly professional service. My 3rd time! Won’t go anywhere else locally.

Michael Hamilton 
Rating:
4.0

It was alright, a bit of a maze and since it was hot, it was difficult to use. I kind of wish they provided locks for free but I get it. Thanks.

Susan Craig  |  First Impressions 
Rating:
3.0

New employee was very friendly and tried very hard to make up for the rude treatment from the other person

Hans Meyenberg 
Rating:
3.0

I had a New credit card sent to me, but it did not get updated on my automatic withdrawal. So I was charged two separate times for this. That did not seem right to me.

Catherine Fitzpatrick  |  Overall Experience 
Rating:
5.0

Service is wonderful as normal!

JAMES GERVAIS 
Rating:
5.0

Very nice staff at this location and very helpful....thank you

charles marshall  |  Overall Experience 
Rating:
5.0

Everything was great this time.

SUSAN BOMBASSEI  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SUSAN BOMBASSEI  |  Overall Experience 
Rating:
5.0

The staff was very helpful patient and friendly.

CHANDRA Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rachael morgan 
Rating:
5.0

Everything went pretty good keep it up.

joel charlemagne 
Rating:
5.0

Everything went smoothly. Nikki handled the transaction with speed to get me on my way while thoroughly explaining everything I needed to know.

Marissa McFall 
Rating:
1.0

The pick up location in Ocala was changed from 2 min from my house to 20 minutes and was terrible. First issue was when I clicked on address provided in confirmation text it took me to a dangerous neighborhood (I did not feel safe and was worried for my mother and myself), NOT the U-Haul location. I then manually searched the location on internet and eventually figured out where to go (40 min later). Next issue is the vehicle was never rinsed or washed after last use so the windshield was covered in bugs so bad I couldn’t see through it. I told the woman working counter and asked for a hose to rinse. The woman's reply was “use the windshield wipers.” The wipers just smeared the dead bugs and still couldn’t see, the woman then realized she had to drive around back to rinse off. Next, I am given a truck with 1/2 tank of gas. Well I am not sure how much gas my trip is going to need so naturally I fill it up. $80 to fill 1/2 tank of gas. I only ended up using 1/4. So I paid $40 of unnecessary gas. The truck should have been filled and then I simply replaced the used gas. Lastly, due to all the listed above I spent $40+ unnecessarily. It added 1.5 hours to trip and a lot more driving. I was stressed from being lost and 1.5 hours late, upset about having to stop and get gas and paying mire money then needed. I have moved many times using U-Haul, this was by far my worst experience. I would not recommend that Ocala U-Haul location to an enemy never the less a friend.

Michelle Morris 
Rating:
5.0

Amanda is a professional and a great representative for U-Haul and dealing with her directly is a very positive experience. She’s 5 star ⭐️⭐️⭐️⭐️⭐️ Management and you should keep her if you can.

Jim Brantley 
Rating:
3.0

I had trouble locating the lock box to retrieve the key to the vehicle. Other than that it was a smooth transition

Ronnie VanHorn 
Rating:
5.0

Customer did not leave a comment.

Stacie Kirchner 
Rating:
5.0

Keep up the good work, and know that great customer service and a smile goes a long way!

Erica King 
Rating:
5.0

Customer did not leave a comment.

Jessica Cutler 
Rating:
5.0

Nicky the employee at this location did an excellent job. She was very friendly, knowledgeable and reviewed how to use the equipment.

Jack Mcdowell 
Rating:
5.0

Great service!

Timothy Quick 
Rating:
4.0

Not what I see with customer service

Willie Mcduffie 
Rating:
5.0

Nikki, keeps the operation of this Uhaul owned operation running with so much excellence. Never seen any other place like this. She is the Best.

Frank Carrillo 
Rating:
5.0

Nikki, Works so hard. She runs the operation like if she owned UHaul. Very hard working and deserves to be recognized for her work.

Frank Carrillo 
Rating:
5.0

It was a great experience as well as your employee was awesome and professional and had great customer service skills...

Maritza OrtizMaisonet 
Rating:
5.0

Easy to pick up and drop off cargo van. Also, very convenient to extend drop off date.

Jozef PENDORF 
Rating:
5.0

The lady that works the is always the most helpful service person IN THIS TOWN!!! She bends over backwards to make sure everything you need handled right!!! Michael Griffin 352-208-7029 I have included my number if you would like a verbal recommendation!!!

Michael Griffin 
Rating:
2.0

Employee when returning had an attitude and was extremely rude.

Heather Krug 
Rating:
5.0

Customer did not leave a comment.

DeOndra Walker 
Rating:
2.0

I had to drive to another location to pay and I had to move in with no employees around to inquire so I couldn't locate any dolly or fork lift to help pull up boxes to my reserved container but satisfied to finally get a place for my things to be stored safely just weird location to get to and get all up there

KAYLA HARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek Mecham  |  First Impressions 
Rating:
5.0

Rented both a drive-up mini-storage and RV storage spot. Checkin was quick and was given a map of the access/exit points. Mini-storage was very clean with a fresh rodent poison trap. Rv spot was easy to parallel park the rig. Was difficult to first find the entry to the facility. GPS was confusing. Second time in was just fine knowing what streets to take. All in all very pleased.

David Monson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gillian Cawley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles marshall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Banks  |  Overall Experience 
Rating:
5.0

Nothing. Staff was friendly and very helpful

Luis Sanchez 
Rating:
5.0

No problems

Roger Blake 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SPURLOCK  |  First Impressions 
Rating:
5.0

I did feel that $80.00 a month for a little 10/10 was pricey. But overall this facility is terrific.

MICHELLE NAULT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARSON ODETTE  |  First Impressions 
Rating:
1.0

The Uhaul agent at this location did not assign the equipment to me and when I showed up for a 24/7 pick up I could not access the lock box. I had no choice to stay over night. I was not given the $50 guarantee refund and was denied a requested refund for a hotel stay forced upon me.

ALLEN BRANDYS 
Rating:
5.0

Customer did not leave a comment.

DANNY VANAUKEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolly Caraballo  |  Overall Experience 
Rating:
1.0

There was a leaking pipe in my unit causing bugs to invade what I had in storage good thing everything I had was packed in a bin or I would have been irate about that unit 007 don't rent unless you have no other choice

Leon Pryer  |  Overall Experience 
Rating:
5.0

First class service

Beverley HENDRY 
Rating:
5.0

Customer did not leave a comment.

LACRETIA WILLIS 
Rating:
5.0

Customer did not leave a comment.

Veronica Ligons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERRY FOSTER 
Rating:
5.0

Customer did not leave a comment.

Nancy Lacey  |  Overall Experience 
Rating:
5.0

Would definitely recommend this location. Nikki is Wonderfull to work with and her customer service skills are on point.

JAMES GERVAIS 
Rating:
5.0

Nikki was a tremendous help. Very professional and courteous. Give her a raise and some more stocks in the company.

NAYEEM HOSEIN 
Rating:
1.0

I was given a 5x5x10 unit when I told the lady I had a 3 bedroom house to move and it wasn't even 10ft long it was 10ft high i could have probable put a suitcase in that unit and I moved in on Saturday night so showing up with a trailer full of stuff and it was pouring rain so my stuff stayed on a trailer getting ruined because I had no storage and couldn't call to get one until Monday and then i call Monday and they have nothing available I feel like someone should have shown me the unit or explained it's size atleast I also received a free month because I used uhaul within the passed year and they wouldn't even transfer my promotion to the ubox container ended up having to get which no one told me was even an option. I'll never use uhaul for storage again terrible experience

Megan Dobbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Zalewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ORTIZ 
Rating:
5.0

Everything was wonderful and easy. Thank You..

Marie Evans 
Rating:
4.0

Customer did not leave a comment.

Robert Kendall 
Rating:
5.0

Customer did not leave a comment.

TRIMEKA MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas aemisegger  |  First Impressions 
Rating:
5.0

I loved working with Tiffany, was disappointed she is not there anymore. Also I am hearing no more Truck/Trailer rentals from this location. Where will I go? Overall the reason I am disappointed is your convenience, and staff and how excellent they are. Thank you

bill holleran  |  Overall Experience 
Rating:
5.0

better lighting inside units would be a plus!

Celeste Sizemore  |  Overall Experience 
Rating:
5.0

We were very satisfied with the unit and the price. It was spotless and temperature controlled. It was easy to access the unit when needed. They have carts assigned to each area to make it easy to take things in and out. Every person was friendly and helpful. We were not experienced with storage units so we appreciated their help, expertise and prompt service. Thanks!

Kathleen Arendt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

nicholas oakes  |  Overall Experience 
Rating:
1.0

Would never recommend. Took a reservation , confirmed it in writing then when we arrived with the moving truck plus staff behind us there as not a storage unit available. They acknowledged the reservation but told us that this was a normal procedure, the call center double books and there is nothing they can do about it. All the person at the storage could say was” I can do nothing, we do not have a conditioned space available”

bernadette cogdell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Suckow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Kimbrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Montoya  |  Overall Experience 
Rating:
5.0

Great people at the facility, especially the Manager Tiffany. Very helpful.

Timothy Barth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Chilton  |  Overall Experience 
Rating:
5.0

Very professional very helpful

hugh munson  |  First Impressions 
Rating:
5.0

Your crew needs to teach the other u-haul on 441 how to smile and be respectful. Your team is might and day from the other. Thank you for your help with storage

sherry sloan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORMANUEL MALDONADO  |  Overall Experience 
Rating:
1.0

It took 12 trips with a small cart to the farthest locker for 2 hours. I’m a 74 year old man and I’m hurting the morning after

DENNIS LEARNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laverena Bramble  |  Overall Experience 
Rating:
5.0

Friendly staff. Simple reservation and move in process.

EMILY VOUGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Klem  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful.

Marjorie Mussaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Parkinson  |  First Impressions 
Rating:
5.0

Everyone was very helpful and nice to me.

JEAN WOODS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matthew Golden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

oral jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD ELLIS  |  Overall Experience 
Rating:
5.0

The facility mgr Tiffany goes out of her way to accommodate you. And Nikki as well. They both have always shown professionalism and AKWAYS POLITE smiling

Lorri Bowling  |  First Impressions 
Rating:
5.0

Excellent customer service, convenient and secure.

Douglas Bowen  |  First Impressions 
Rating:
5.0

Tiffany was excellent!

Nancy Lacey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liz Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARLENE BRENT  |  Overall Experience 
Rating:
5.0

Tiffany is the best.

Brent Steel  |  Overall Experience 
Rating:
5.0

The manager at this location was helpful friendly and really made my moving experience better than I expected

Taryn Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS PEREZ  |  Overall Experience 
Rating:
5.0

Great customer service friendly clean store

Jocelyn Valderrama  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aramis brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharon Karr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Klements  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi Dennis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agnes Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYTE ARIAS  |  Overall Experience 
Rating:
5.0

From the time arriving in the state/city the staff was extremely helpful, knowledgeable and very pleasant. They made a nightmare of an experience into a pleasant one in a heartbeat. Would recommend this site to anyone. Kudos to the manager of the site for having an awesome atmosphere on her property!!!

Kevin Englert  |  Overall Experience 
Rating:
5.0

Mgr Tiffany is a great asset.

Ronnie McKillip  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Maskell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Kelsheimer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA MARQUEZ RAMOS  |  First Impressions 
Rating:
5.0

Yo he usado estos servicios en varias ocasiones con ustedes y hasta ahora todos bien

Cesar Berroa  |  Overall Experience 
Rating:
5.0

The staff was awesome and very helpful. I got to tun my rental truck in there as well. The unit was clean and the young lady at customer service was the best.

Charles Pace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jack talmage  |  Overall Experience 
Rating:
5.0

Tiffany was friendly and very accommodating. excellent service.

nicholas oakes  |  First Impressions 
Rating:
5.0

I been using U-HAUL FOR 14 YRS, WANT GO ANYWHERE ELSE.

Christine Dortly  |  Overall Experience 
Rating:
5.0

I believe it was Tiffany who helped me. She is amazing and asset to your company she made sure I had a unit to put my things in. She is a life saver and very friendly and professional. We need more people like her willing take the time with customers!

Kylie Beecher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Widmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Horan  |  Overall Experience 
Rating:
3.0

My mistake for not securing a storage unit before the uhaul arrived. Should have done that.

Bonnie Morrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellie Parenda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Lackey  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DANIEL REYES  |  Overall Experience 
Rating:
5.0

Great staff and satisfied service!!

Bridgette Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Carle  |  First Impressions 
Rating:
5.0

You cannot improve excellence

Arthur Bridges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter NAPIER  |  First Impressions 
Rating:
5.0

It sucks when you don't get paid And fall behide on payments You just lose it all Bless youall

THOMAS STEADMAN  |  Overall Experience 
Rating:
5.0

Tiffany was incredible! Storage units all over town were gone. We were so happy to get this particular space. Tiffany was wonderful, very attentive, very professional and very helpful, Thank you!

SCOTT PHILLIPS  |  First Impressions 
Rating:
5.0

Tiffany was so great! After hearing about everything that had happened and realizing the storage unit I was promised by the reservation dept never got actually reserved she took care of me and made my evening so much easier as well as the young man at 5555 s. Pine.

Cassandra Dean  |  First Impressions 
Rating:
5.0

Had a great experience storing at uhaul. The climate control was well maintained and my belongings were safe while they were there. Thank you!

Brittany Lacey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doreen Moore  |  First Impressions 
Rating:
5.0

Great friendly service

TIFFANY HAWKINS  |  First Impressions 
Rating:
5.0

Very clean, and polite staff.

Shaquilla Grice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FULTON L WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Post  |  Overall Experience 
Rating:
5.0

Thanks to all the staff for such great service.

STANFORD KENYON  |  Overall Experience 
Rating:
5.0

All the employees and the manager I had the pleasure of meeting were great.

Frank Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly carter  |  First Impressions 
Rating:
3.0

Nothing fancy but not awful

ZACHARIAH LOPIANO  |  First Impressions 
Rating:
5.0

Tiffany and Kali were great to work with.

STANFORD KENYON  |  First Impressions 
Rating:
5.0

While I was disappointed that the size unitI originally requested on line a month ago was not available, I was able to get a unit - a little larger (so more $) that I was planning on. The girl that helped me was very helpful and nice. She answered all my questions and it took very little time to complete the transaction.

Cheri Tabor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree Dickens  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Artrell Manuel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Arendt  |  First Impressions 
Rating:
3.0

The units that I originally ordered online were not available upon arrival. Thank goodness there was one unit left that I was able to cram all of my stuff in, but I'm not happy about it. It is what it is, but if that unit would not have been there, I would have been desperate to find somewhere to go. Not a good feeling after moving 2 days in the pouring rain. Poor planning on uhaul's part.

Carla Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FABRICIO BUFFOLO  |  Overall Experience 
Rating:
4.0

Should have daily rates.

Ken Brawner  |  Overall Experience 
Rating:
5.0

The girls were always on their game and I never felt like they didn't want to be there. They were always very engaging and friendly. Second time renting there and will be back again if needed. Keep up the great work.

Affordable Auto Glass JKolodgy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Holleman  |  First Impressions 
Rating:
5.0

You need extra staff. Having 1 person in the office was my only concern. The phone rang 8 times as I waited for the staff member to get back in the office from helping another patron in the parking lot

Barbara Ferrentinio  |  Overall Experience 
Rating:
5.0

Tiffany Stanley really made this move experience quick and easy . Thank you so much.

Torsha Oats  |  First Impressions 
Rating:
5.0

Tiffany at the State Road 200 location was very friendly and courteous and very helpful she did an excellent job couldn't ask for better customer service she was amazing

ROBERT DIEGEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNA PENA  |  Overall Experience 
Rating:
5.0

The best thing about my experience was Tiffany Stanley. From the first day I moved in she made me feel right at home. She was always there to greet me with a smile and would ask how she could help. I'm very grateful for her exceptional customer service. Sincerely, Ryan McFarland

Ryan McFarland  |  Overall Experience 
Rating:
5.0

Price could be better

HAROLD GINN  |  Overall Experience 
Rating:
5.0

Excellent service with a friendly atmosphere.

GARFIELD TEIXEIRA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marquita hayes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara Ferrentinio  |  First Impressions 
Rating:
5.0

I could not have received better service ! Thank You.

jamiyu amuwo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Deshazo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATIRIA ROSARIO  |  First Impressions 
Rating:
5.0

It was a very enlightening experience, Ms. Stanley was engaging, informative and concise, in explaining the procedural issues regarding moving in, out and payment obligations. Thank you. Jamiyu Amuwo

jamiyu amuwo  |  First Impressions 
Rating:
5.0

Convenient, climate controlled and accessible. :-)

Dan Rock  |  Overall Experience 
Rating:
5.0

Great service,hope I'm spelling this correctly. Nikki was awesome. Art B

Arthur Brodeur  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jordan ferington  |  First Impressions 
Rating:
5.0

The staff is very helpful and polite

Thomas Stepney  |  First Impressions 
Rating:
5.0

Tiffany and the other girl (didn't catch her name) were very engaging and very efficient from the moment I walked in. Great interaction.

Affordable Auto Glass JKolodgy  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Corean Williams  |  First Impressions 
Rating:
5.0

Tiffany was helpful, pleasant, professional and informative. She made me feel welcome and important.

Linda Council  |  First Impressions 
Rating:
5.0

Tiffany Stanely & team are excellent.

MARGARET schaefer  |  First Impressions 
Rating:
5.0

Amanda is Superwoman. Thank you!

LYNN VANGSNES  |  First Impressions 
Rating:
5.0

Tiffany was very helpful and customer service oriented.

Lauren Wang  |  First Impressions 
Rating:
5.0

Tiffany was helpful and informative. Very pleased with the customer service and options available to me at UHAUL in Ocala.

JOSHUA DEESE  |  First Impressions 
Rating:
3.0

The two women in the office when I checked out had absolutely no personality and seemed put out when I arrived. There was no 'welcome ' or 'Good Afternoon ' just a very monotone mumble of 'can I help you'

Darlene Gilhousen  |  Overall Experience 
Rating:
5.0

The staff at this location US Hwy 441/ SR 40, was the best I've ever had with regards to other experiences with other locations. They were very helpful,professional and friendly..

JOHN GOTRO  |  Overall Experience 
Rating:
5.0

The Store Manager was AWESOME! I can recall her name, but her picture is in the website for the store. She really seemed to care about my moving and storage needs. She was very knowledgeable as well!

BRENDA JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY LEE  |  First Impressions 
Rating:
3.0

I was given a storage unit thinking I could backup to it. They did not tell me I would have to carry everything inside and down an isle.

Mark Irmscher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin Cooper  |  Overall Experience 
Rating:
5.0

Every interaction I had with any employee on any given day was a pleasant experience. Everyone was always helpful and engaging . All employees were always very professional. Will definitely rent here again if needed.

Affordable Auto Glass JKolodgy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon Hartwig  |  First Impressions 
Rating:
5.0

Todo estuvo como yo esperaba muy buen servicio al cliente y todo muy limpio.Gracias por toda la ayuda estoy muy satisfecho.

Jose Toledo-Vega  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Howell  |  Overall Experience 
Rating:
5.0

Great services!!!

Marvin Cooper  |  First Impressions 
Rating:
5.0

Great place. Staff was always professional, kind and helpful. Highly recommend this business.

Randy Cameron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Fogel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MUNROE AUXILLARY INC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES HAVILAND  |  First Impressions 
Rating:
5.0

Tiffany keep up the great work you were amazing !!

Argentina Jean georges  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adirana Strauch  |  First Impressions 
Rating:
5.0

That staff is always helpful and courteous, attending to my needs effectively and efficiently. If I need storage or rental needs again this is the first establishment I will call

Rose Thorsberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurel Crosser  |  First Impressions 
Rating:
5.0

We had a crazy move and had to have our household items unloaded from a semi into the unit. The staff were so helpful and friendly. This location gets a 10!

Jessica Parks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Stanley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael Aneses  |  Overall Experience 
Rating:
2.0

Prices were too high

Dwan Reed  |  Overall Experience 
Rating:
5.0

Keep up the hood work.

Sandra camps  |  Overall Experience 
Rating:
5.0

Excellent service by Manager Tiffany and staff.

jeffery helicher  |  Overall Experience 
Rating:
3.0

Rats got in my storage and messed up my stuff

virginia coney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY ROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes Watkins  |  Overall Experience 
Rating:
5.0

Manager/receptionist is the best. She was friendly and helpful.

ALAN LATHROP  |  First Impressions 
Rating:
5.0

Very clean, friendly and helpful staff. Thank you!

Barbara Seijas  |  First Impressions 
Rating:
4.0

Keep up the good work. I'm a continuing customer

Sandra camps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAGDI FARIS  |  Overall Experience 
Rating:
4.0

On occasion the unit was not as cool as expected.

BEVERLY HIGHTOWER  |  Overall Experience 
Rating:
5.0

Perfect storage. Clean & convenient. Great staff.

John Percy  |  Overall Experience 
Rating:
5.0

The best customer service ever ! Tiffany went out of her way to to make this an great experience! She is Friendly, informed , Knowledgable , full if energy Willing to help ! thanks Tiffany

Virginia Maya  |  Overall Experience 
Rating:
4.0

I had this unit for 5 years not bad at all

ROBERT COSTELLO  |  Overall Experience 
Rating:
5.0

Great customers service! Tiffany was very helpful Informing and very Nice ! Thanks Tiffany for the great Experience!

Virginia Maya  |  First Impressions 
Rating:
5.0

Always smiling

DAWN MILLER  |  Overall Experience 
Rating:
5.0

very pleased

James Comtois  |  Overall Experience 
Rating:
5.0

Ms Tiffany and the staff are exemplary representatives for U-Haul. They are friendly, helpful, efficient and most importantly caring. This is the BEST location I have ever used.

Cheryl Lail  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful.

Rebecca Algar  |  Overall Experience 
Rating:
5.0

I really appreciate all the help that I received thank you Emely

Emely Moreira  |  Overall Experience 
Rating:
5.0

The representative was knowledgeable, very helpful, and personable! It was much appreciated! The unit is very clean.

Dawn Bowen  |  First Impressions 
Rating:
5.0

The staff was extremely courteous and helpful in choosing the proper storage area we needed. I am going to pass this on to all of our friends.

George Lamb  |  First Impressions 
Rating:
2.0

I actually moved out on 13 November here it is almost 2 weeks later and I get charge for something where I moved out from the storageThe whole experience with U Haul has been a joke

Edwin Garcia  |  Overall Experience 
Rating:
5.0

Tiffany is an excellent representative of U-Haul. She made my move in flawless.

Cheryl Lail  |  First Impressions 
Rating:
5.0

Nicole was very friendly, helpful, and professional.

giselle thomas  |  First Impressions 
Rating:
5.0

Great people, great service

CARLOS PEREZ  |  Overall Experience 
Rating:
5.0

The Young Lady Was Awesome.

virginia coney  |  First Impressions 
Rating:
1.0

Keeping the dead animals in the storage unit

Barbara Brown  |  First Impressions 
Rating:
5.0

It was a great experience.. the equipment was top notch. Personnel were professional.

Randy Cameron  |  First Impressions 
Rating:
5.0

well kept

Jacquelina Kingcade  |  Overall Experience 
Rating:
5.0

Very clean, convenient facility.

Denise Rodriguez  |  Overall Experience 
Rating:
5.0

Staff were friendly, efficient and informative. Melissa was great!

Denise Rodriguez  |  First Impressions 
Rating:
5.0

Excellent experience as I have always had with uhaul.

Joseph Strednak  |  Overall Experience 
Rating:
5.0

Excellent service.

CARLOS PEREZ  |  First Impressions 
Rating:
5.0

service was great and i would recommend using this for storage

jacklyn gonzalez  |  Overall Experience 
Rating:
5.0

I loved ms Wentworth she was really nice and helpful

annamarie Centeno  |  First Impressions 
Rating:
5.0

The young woman who helped me move in was exemplary, one of the best customer service experiences I have ever had. I highly recommend Uhaul for transport and storage as my past use shows.

Joseph Strednak  |  First Impressions 
Rating:
5.0

The staff here was always pleasant and reasonable. They are consistently easy to work with.

Jesse Zorger  |  Overall Experience 
Rating:
5.0

It was great no problem And Folks were 👍

Heinz Straub  |  Overall Experience 
Rating:
5.0

No problems

Henry Cammann  |  Overall Experience 
Rating:
5.0

The service and help with renting a space to store my boat was excellent. I just hope moving forward the area is secure and I am not blocked from bringing or removing my boat when needed. Added camera

James Gildea  |  First Impressions 
Rating:
5.0

You’ve got the right person in Melissa running this facility! Cherish her! She is the epitome of a valuable employee! Great customer service!

kenneth jacobs  |  First Impressions 
Rating:
4.0

Management was courteous and very professional and friendly. Service was above what we expected and the facility is neat.

pinero wanda  |  First Impressions 
Rating:
5.0

Excellent choice!

Tiffany Stanley  |  Overall Experience 
Rating:
5.0

Everything went smoothly and manager Was Professional No Problem!

Heinz Straub  |  First Impressions 
Rating:
5.0

Great service , reasonable cost for your service, thank you.

Donald Thompson  |  Overall Experience 
Rating:
5.0

Prompt, courteous service - recommend without hesitation.

JEFF IRWIN  |  First Impressions 
Rating:
3.0

First I was suprised that they listed the truck as 3/4 full when it actually was 1/2. But to then chargenme 1.62 for 3 miles over when I did not know there was mileage is crazy.

denise flory  |  First Impressions 
Rating:
5.0

Everyone was very professional and met all of my needs.

cherrie dowdell  |  Overall Experience 
Rating:
4.0

The service was excellent, however the truck had a few problems. The brakes were squealing and break lights did not work

kathy gause  |  First Impressions 
Rating:
5.0

I would definitely use this storage facility again. The property was well maintained, the office hours were convenient, and all the customer service representatives were friendly and knowledgeable.

rebekah cook  |  Overall Experience 
Rating:
5.0

I thought U-Haup was safe, clean, and friendly. I would recommend it to everyone.

Donna Mumford  |  Overall Experience 
Rating:
5.0

Tiffany was great! Very courteous and professional!

Joseph Zingale  |  First Impressions 
Rating:
5.0

Everything went smooth. All personnel was helpful and professional.

TIMOTHY WILLIAMS  |  Overall Experience 
Rating:
5.0

went in for a storage space, received a special, sales agent Nikki was fast, friendly and courteous. She assessed my need and I was on my way. Thanks again Nikki Mrs. Jackie

Jacquelina Kingcade  |  First Impressions 
Rating:
5.0

best people the mgr was outstanding and very helpful.

CURTIS PEACE  |  Overall Experience 
Rating:
5.0

The place was great everybody was very nice I thank you for everything

DANNY BUTOW  |  Overall Experience 
Rating:
5.0

Great experience with UHAUL and Storage

Shannon Roberts  |  Overall Experience 
Rating:
5.0

Y love the way the associates treat costumers. God bless you all.

Swannette Garcia  |  First Impressions 
Rating:
5.0

I’ve rented storage on 3 separate occasions at this facility and always been satisfied with my experience.

KATHY MILLER  |  Overall Experience 
Rating:
5.0

Very good place. Melissa is a very good person and will do whatever she can to help a person out. Excellent place to do business.

Jim Boos  |  First Impressions 
Rating:
5.0

great job the young lady in charge was so nice, glad we got this unit.

CURTIS PEACE  |  First Impressions 
Rating:
5.0

Very professional staff

Elisha Small  |  Overall Experience 
Rating:
4.0

Great customer service. Just don't like all the additional fees and costs for certain storage options

christina romanos  |  First Impressions 
Rating:
5.0

Very easy return of a trailer. Was in and out in 10 minutes.

William Leigher  |  Reservation 
Rating:
5.0

great facility!!!! great staff!!!!

Dontrelle Lake  |  Overall Experience 
Rating:
5.0

Excellent staff!

JAMES GERVAIS  |  Overall Experience 
Rating:
5.0

Staff was so friendly and accommodating. Made sure we had a truck by going and picking one up for us so it would be available. They went above and beyond to help us. I highly recommend them!

Mara Welsh  |  Reservation 
Rating:
5.0

Fabulous, wouldn’t change a thing. Never had to use storage before but I was happy with it.

Cheryl Tucci  |  Overall Experience 
Rating:
5.0

Fantastic storage facility.

Lucy Smith  |  Overall Experience 
Rating:
5.0

Great staff, happy and very helpful

David Wenman  |  Overall Experience 
Rating:
5.0

They were quick and professional. Would recommend and use again!

Shannon Roberts  |  Reservation 
Rating:
5.0

one way rental, equipment performed without any issues and employees were helpful on both ends.

Douglas Kostel  |  Reservation 
Rating:
5.0

The u haul was all the above and kept you inform if you forgot to lock your unit at times! thanks for the years!

PATRICIA ROBINSON  |  Overall Experience 
Rating:
4.0

New carts are needed and they have maybe been ordered. I don't know. 3 out of the 4 I had access to were useable. Very nice and helpful representatives at front desk.

Vicki Yvonne  |  Overall Experience 
Rating:
5.0

Check in was easy and everyone was very accommodating.

Raymond Junge  |  Reservation 
Rating:
4.0

The staff was friendly, and where they were not helpful was not their doing, but instead Uhaul's policy of not prorating rent after monthly billing. Having to pay a full month for 3 days is asinine.

PAUL OUELLETTE  |  Overall Experience 
Rating:
5.0

Wonderful staff

MARY BELL  |  Overall Experience 
Rating:
2.0

the absolute worse company I have ever dealt with the left hand doesn''t know what the right hand is doing So disorganized it is impossible to explain

maureen ritzel  |  Overall Experience 
Rating:
5.0

Great service!

phyllis Marino  |  Overall Experience 
Rating:
5.0

Thanks

Maria Didomizi  |  Overall Experience 
Rating:
5.0

It all worked well!

ROBERT WAGNER  |  Overall Experience 
No reviews have been submitted for this location.

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