Customer Reviews for U-Haul Moving & Storage of Oakville

4,874 comentarios

478 Woody Rd   Oakville, ON L6K3T6
(Dorval and Speers)

(905) 842-3871

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 842-3871

478 Woody Rd
Oakville, ON L6K3T6
(Dorval and Speers)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always good service and new storage area and room out back looks fantastic

ANDRE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald A R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCEP W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA S.  |  First Impressions 
Clasificación:
4.0

Would love to have light in the actual storage unit to see properly. Otherwise good experience!

Liana P.  |  Overall Experience 
Clasificación:
5.0

Hi... The service at this facility was exceptional. Access to the storage units are easy. The office staff was very friendly and efficient and check in was very fast and clear. During the move, we realized that the storage unit was too small for all of our stuff. I asked the staff for help and they were right on it. Problem solved. i would highly recommend this location.

Don R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braden P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSARIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelagh R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulo A.  |  Overall Experience 
Clasificación:
5.0

Everything was amazing. Laura was excellent. She helped me to load my SUV with rentals.

BALPREET K. 
Clasificación:
5.0

Thank you for your services the truck was clean and well maintained

TONI T. 
Clasificación:
5.0

Staff was very helpful, everything ready, no problems returning the truck, appreciated it being ope until 7 pm.

PAMELA H. 
Clasificación:
5.0

Excellent staff

PHILIPA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YU CHUN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NABILAHMAD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

QADIRUDDIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ehab H. 
Clasificación:
5.0

Excellent staff

PHILIP A B. 
Clasificación:
4.0

Please update UHaul website for Canadian customers. As I am a Canadian customer, and was viewing a local location in Canada to make my reservation, it's frustrating that the some currency amounts on website are stated in US dollars, and distances in miles per hour vs. kilometres per hour which is used in Canada. It would be far more helpful for Canadian customers, viewing a location online in Canada, to have everything in both Canadian dollars and kilometres per hour instead of miles per hour. This will help with the booking, and estimating costs of the rental.

MATT B. 
Clasificación:
5.0

Clean storage units,we'll kept grounds, friendly staff

Miles G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FABIO P. 
Clasificación:
5.0

I was very impressed when I returned my U haul cargo van. The young man, Moona, was very kind and friendly. When I went to the storage unit to unload my stuff, he was very helpful with the door of the unit that got stuck on me. He demonstrated patience and kindness. Gracias

MARISHA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
3.0

The website is more complicated than it needs to be. Took me a long time to figure out that I could not pick up the keys using the app only. When I called the 1800 number I was told there would be a 30 minute wait time.

BRUCE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald N. 
Clasificación:
1.0

There was no dolly in my truck, either I had to drive back and pay mileage and lose the spot I had for the moving truck or drive a car by vintage sports car to pick up the dolly because my daily driver was left on site. I was told that I would not be charged for the dolly and I was. I've been constant repeat business over the past year and I currently have a 10x10 for the last year in the climate controlled building, if this is how you treat regular paying customers I hate to see how you treat the occasional customer. I lost 45 minutes out of the move yesterday and the rental person that helped me rude and sort of useless!

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azmat Daud Y. 
Clasificación:
1.0

The system of 19.95 per day is very deceiving I rented for 10 hrs and was charged for 2 days. It was not until I inquired they adjusted. Then charged some rare charge which I had to follow up on.

Mark B. 
Clasificación:
5.0

Lorelei is very efficient and helpful She is also very good at multitasking and helps several staff at the same time and helps her own customer

Debra V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GIUSEPPE F. 
Clasificación:
1.0

I have had issues with location since February 2021. The manager tends to mismanage every aspect of storage and truck rentals. Lorilee (I think) she has never properly introduced herself. She has poor customer service skills, will not accept that she has made an error and blames the customer. I have used uhaul at this location for 20+ years with a great working relationship. Since the management change everything has failed. I have been locked out of my unit due to her error with my payment, my daughter was denied access, my unit was locked by her and my access code was disabled because she did not read the date on the email stating I would be moving out in two weeks, but the transaction for money went thru. She also cut my personal lock off which meant I could not access the unit with my belongings but the key holder (Lorilee) could, what happened to personal privacy and how am I suppose trust my things are safe. I received no emails or phone calls or messages stating any problems with my account and to top it off the truck I had rented and secured well in advance was not there on my move out day. This caused more stress and higher costs to me. My movers had to make multiple trips and ran out of time so alone I had to move the last load. Lorilee promised to adjust my bill but her words are of no value because shortly after I received my receipt with the full amount charged. Due to her lack of professionalism and poor customer service skills she cost me an extra $200 to my movers who were very understanding and helpful. Everyone knows moving is hard with a successful team working together and when one careless individual causes errors with no concern for others makes me believe she is not working in the appropriate line of work. On a better note, the employee working along side the manager was apologetic, polite, welcoming and understanding. He deserves so much because he was cleaning up her messes.

KAREN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jung Woo J.  |  First Impressions 
Clasificación:
1.0

There was no one there to hook up my trailer I did my best thought it was done properly but although they took a picture they didn't check. On the highway the trailer jumped off the trailer hitch and it swerved very badly and luckily I was able to control it. I was in the middle of the highway. All cars stopped and I was able to get it back on without causing damage or creating an accident. Very scary and disappointing !!

JEROME C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
2.0

Level of professionalism from two particular staff members was not appropriate.

BELKIS H. 
Clasificación:
2.0

Clean the trucks

Maria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY, P B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER T. 
Clasificación:
5.0

I felt sorry for the agent as he was by himself. He had people on the telephone on hold and 3 people in line in front of him. I feel he needed another staff member there. He plugged thru and continued to get to us with a positive attitude. I am sure he was feeling overwhelmed but did not show it. When I left there was another line of 3 people. U haul I feel you are losing business by not have more staff to help with the check in. I was happy with my experience but I am in customer service and know understaffing can happen. I will be back.

NICHOLA R. 
Clasificación:
4.0

The back of the truck was pretty dirty, we swept it out before we used it. All else worked very well, Thank you

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise F.  |  Overall Experience 
Clasificación:
1.0

I rented for one day got charged fir two

ABDULLAH B. 
Clasificación:
2.0

Too many clients booked at the same time ( 9am start ) & only 1 staff on site. Delayed pickup by 45 min & return by 20 min. Unacceptable customer service. Not even an apology given!

STAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH, G P. 
Clasificación:
5.0

Excellent customer service! Very helpful & efficient staff!

BRADLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELIAMARLENE M. 
Clasificación:
3.0

To get newer trucks, these consum way too much fuel

Nemanja P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODDRONALD S. 
Clasificación:
5.0

Not a thing, I will be returning here when I rent a trailer again. Everyone I dealt with were courteous, I'm very happy with my experience.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
5.0

Great place, easy access, very clean, very friendly and helpful staff. ¡Gracias!

Debby L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay S. 
Clasificación:
5.0

Better than any other uhaul depo so far I had bẻen in

Nghia L. 
Clasificación:
5.0

very well organized great service will repeat

JEFFREYG Y. 
Clasificación:
4.0

Great experience!

BECKYS C. 
Clasificación:
5.0

I used the app to process my rental and although i was able to use it successfully there is definitely room for improvement. For instance, when I returned to the location it would have been nice if it detected this and provided me a quick link to return the truck. Also an employee was nice and started the truck for me and opened door and said i was good to go however on the app when chatting with agent i was told to wait for authorization- so a bit of a disconnect - not major but could perhaps be a concern for you? Nonetheless i would reuse the app the next time - finally i found the price to be a bit more than expected for the short trip which i made. All in all for the most part satisfed snd look forward to app enhancements in future

andrew D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SURESH M. 
Clasificación:
3.0

Tried to charge me my rental fees for a second time except I refused to let them.

ROBERTJ P. 
Clasificación:
5.0

Staff at this location are amazing. No changes are necessary. The custodian is very helpful and the Manager very kind and accommodating!

JOHN CHARLES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saiful A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA L. 
Clasificación:
3.0

The CS rep was not very clear with the instructions on what we are supposed to do when we return the vehicle. For example, we dropped off the key before we knew to take a picture of the odometer. We hope that you will not charge us any extra for this mistake.

MIJO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qasim A. 
Clasificación:
5.0

Thank you for great service.

MANUEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

BELISARIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESMONDALEXANDER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandrea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara-Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMANA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMANA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela L. 
Clasificación:
4.0

My experience at U-haul was not a great one, it was my first time using the service and it was for my first move. My original request was to rent a 20ft truck and do a one-way drive and drop it off at my moving location. I was not told at the time of booking when I called to make the reservation that this was not going to be guaranteed. The reservation was made 1 month in advance of the move so it should have been accepted. I then was converted into a bigger size truck and a two-way drive so I would have to drive the truck back and forth. I was told the cost was to remain the same but when I went on the day off I was being charged for mileage and the cost of the truck which came to be more than the original request. I spent several days on the phone leading up to my reservation and then time at the location to get this rectified. Eventually, I did get this resolved and was charged accordingly. However, having to go through this during a stressful time of a move is not okay, this should not add stress to customers who are trying to move. I do not think I will be using u-haul in the future or would recommend to friends.

TASNEEM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYN R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Eddie Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liu F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misal P.  |  First Impressions 
Clasificación:
1.0

There was no front hooks in the bed of the trailer, you recommend placing all loads in an Open Bed Trailer towards the front end to avoid sway and how would you expect me to ratchet tie it when there are no hooks available? First of all I booked a closed container trailer in Milton, showed available and reserved when booked. Then you called and said no it is not available and gave me an open bed trailer without the tie down hooks missing/broken which intact delayed my start journey by over 3 hours as we were figuring out how to secure the load and cover it with the tarp. Without tie down hooks caused delay which git us stuck in heavy traffic further delayed my trip this we arrived late at night otherwise we planned everything accordingly and would have returned on time. Delay was caused by UHaul and now you are charging me one extra day renyal for coming back few hours late including insurance cost???? UHaul should make sure to honor their reservations when I booked a closed bed trailer in Milton and it showed reserved, then you went ahead and rent it out to another person and gave me an open trailer with no bed hooks to secure my household load. It also delayed moving items to my daughter's University residence making my whole plan go out of schedule. You should refund that one extra day cost due to your fault. Not to mention that right hand side rear brake light wire kept falling and I have to keep an eye on it, your staff said "put some tape on it"...really? Maintain your dinosaur age trailers and maintain safety standards by providing proper tie down hooks and replace missing hooks in my case. I'll report this to corporate UHaul to get it resolve.

Balaji V. 
Clasificación:
5.0

All worked well, thank you

ROBERT M. 
Clasificación:
1.0

Significantly overpriced. Alarm malfunctioned over 2 years of use. Never in the years as a customer was I able to speak with a representative without waiting in a queue

CHRIS C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRUCEP W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Huseyin T. 
Clasificación:
4.0

Customer Service with the older female was horrible. She was extremely rude, made snide remarks and was dismissive. She is the head of the dept apparently, and she was the worst to deal with. Everyone else - the 3 boys and other younger female - I saw and dealt with were much friendlier and helpful. I would recommend the location in the sense that it is clean, but I imagine that's the case for most u-haul locations, and I would encourage other people to choose a different location because that girl was extremely rude and moving is already stressful without her negativity.

Felicia C. 
Clasificación:
5.0

Very easy. Great staff both in the morning and when I dropped it off. Vehicle was maintained well.

DANIEL L G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONAN L. 
Clasificación:
5.0

Engine light was on. I cant remember the sales persons name but he was fantastic for only being there a month. Gracias

LINDA I. 
Clasificación:
5.0

Keep it p.

CLEO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL T. 
Clasificación:
3.0

I would have definitely given you a higher rating if the parking situation was much more convenient. The price was right, and the truck was in great shape.

GARY W. 
Clasificación:
5.0

Great staff

PHILIP A B. 
Clasificación:
4.0

Staff were very friendly, helpful and efficient.

Christina M. 
Clasificación:
1.0

My issue is not with the location itself, my issue is with the very very bad service and extremely unprofessional approach happened from UHaul during the overall experience

Jamal A. 
Clasificación:
5.0

The customer service agents I dealt with were all very pleasant and I thank them for a successful moving experience. My only suggestion would be that they also acknowledge customers who have just entered even if they are currently in the middle of something else and unable to serve those customers in that moment. That very quick acknowledgement goes a long way towards inviting the patience busy agents need from in-store customers in moments like those.

Ian S. 
Clasificación:
5.0

The office staff were super accommodating! Loved the experience I got and would 100% use u haul

Cole C.  |  First Impressions 
Clasificación:
5.0

I dont have anything cooment at this point. All was pretty smooth and convenient for me as a customer.

Irfan M. 
Clasificación:
5.0

Love this place. Great storage and easy access!

Debby L.  |  First Impressions 
Clasificación:
5.0

It's a great storage facility with easy access!

Deborra A L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Loris D. 
Clasificación:
1.0

How can you not offer prorated? I'm paying for 2 months (60 days) when I only need 36 days. I would use your competitors next time and tell friends the same. Terrible pricing model.

Kuno T.  |  First Impressions 
Clasificación:
5.0

Keep doing what you are doing. The lady at the counter was wonderful.

JOHN CHARLES B. 
Clasificación:
2.0

Better customer service

THEODORA V. 
Clasificación:
5.0

Had girls help me with the trailer each time and they were awesome. Very polite.

JOSEPHC C. 
Clasificación:
1.0

The van had not been cleaned out, there were small bits of broken glass on the floor of it. They overstated the fuel in the vehicle, forcing you to waste time going back in to amend it. I didn't, then they charged me for way more fuel than could possibly be used for travelling 16km. When I complained, they basically told me I was lying and they have a contract, so tough. I can't stand dealing with shady people like this.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUYP B. 
Clasificación:
4.0

The mobile pick-up ad drop off is not easy. Glad their great staff was on hand to help. Disappointed with no one-way trucks being available as it increases the cost of the rental significantly.

TERRY D. 
Clasificación:
2.0

Checked in online and got a van assigned. When I went to pick up the keys, the van had been given to someone else. I reserved a furniture dolly booking the van but all had already been given to other customers. Your reservation system is crap if reserved vehicles/equipment is given to other customers.

Leif N. 
Clasificación:
2.0

My rental was to be picked up at the South Service Rd location. When I arrived I was told they did not have my rental… isn't that the point of making the reservation!? I was then told I could come back te next day (not acceptable) and then told central dispatch was trying to locate me a trailer and someone would be calling me. Why wasn't I advised in advance to not waste my time and travel? I was then called and told there was a trailer at the Woody Rd location. I arrived, checked in and was told to go to the trailer and an attendance would be right out to hook up. Waited before attaching myself and completing the inspection, drove up and went in to confirm I was ok to leave and they were surprised the attendant had not completed - apparently he forgot!? The service issues just continue to compound and the drop off was even worse.

STEPHENA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH L H. 
Clasificación:
3.0

The online checkin process was a complete frustrating waste of my time. After over 30 minutes I had to go into the office anyway. The vehicle was fine, if a bit banged up. Not unexpected for 240K+ on the odometer. And it did what I needed it to. Staff were ok. I would have preferred to have the checkout process completed while I was still there, but it was done reasonably.

CHRISTINE H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicolas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED ESSAM E S. 
Clasificación:
5.0

All of the staff were always friendly and helpful.I will always recommend uHaul to family,friends and people I meet.Thank you all for making my experience a pleasant one. Golda

Golda K.  |  Overall Experience 
Clasificación:
5.0

manager was extremely accommodating for my specific situation and got things done in a very timely manner, Would definitely recommend this location to anyone!

maya r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OMARMAHMOUD M SA A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariette K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stuart G.  |  Overall Experience 
Clasificación:
5.0

Best and cleanest Uhaul I've ever seen. Great employees and overall positive experience with them!

Samantha D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Walmir S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sallie P.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing And very helpful.

SLOBODAN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Coco L.  |  First Impressions 
Clasificación:
5.0

I love this storage. It was so easy to back up the car and put everything on the carts and then have the really large elevator to get to the 2nd floor. For sure I would highly recommend this place!

Deborra A L.  |  First Impressions 
Clasificación:
5.0

The staff were fantastic and very helpful, especially the lady working that morning.

Alex W.  |  First Impressions 
Clasificación:
4.0

I didn't realize I had to check in at the front. All communication says "gate" which there isn't. So I drove to my unit and out in my code - the pad said I hadn't checked in. I walked (from the far end of the compound) to the front and a very helpful person explained the process to me. I don't understand why I need to use the same code in 2 places to get to the locker?

Jason S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorgeluis L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Purnima F.  |  First Impressions 
Clasificación:
5.0

Staff knowledge and friendly but professional. Keep up the excellent work ethics.

EMANUEL M.  |  First Impressions 
Clasificación:
5.0

The original storage unit that was provided was supposed to be a 10x10 - when I arrived on-site it had been split into two 5x10. When we went to look at the unit, it was just too small, very inconvenient and too far on the inside of the building. The women at the front desk was wonderful and provided us with a new locker that was much more convenient within a few minutes. ¡Gracias!

Lindsay J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lina D.  |  First Impressions 
Clasificación:
5.0

Gracias.

M Spencer P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Chetan D.  |  First Impressions 
Clasificación:
1.0

The absolute worst experience from any company. Left me and my husband in tears. I will NEVER be using your service EVER

Harold C.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

Selvakumar R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadeem B.  |  Overall Experience 
Clasificación:
5.0

The staff was amazing, very helpful and friendly.

SLOBODAN M.  |  Overall Experience 
Clasificación:
1.0

My experience was a very disappointing one. When I reached the facility, I found a lock on my allocated unit. When I went to the customer service desk, I was passed on from one rep to another (4 total) and finally the response was the system double booked my unit. I was not offered a similar unit (due to availability) and instead I was given 2 half units instead. Funny enough, when I went back to the warehouse to locate my units, one of them also had a lock on!! I felt like I was on candid camera when I had to walk back to the customer service desk.

Amro E.  |  Online Move In 
Clasificación:
4.0

Everything was satisfactory. I’d rent there again.

AAron Zachary Y.  |  Overall Experience 
Clasificación:
5.0

The staff at this location are truly exceptional. After I vacated my locker and before I had a chance to call same day the staff had noticed my locker was empty and the contents gone. They called me to make sure it was me that had emptied it. Honestly... Above and beyond.

Janine J.  |  Overall Experience 
Clasificación:
5.0

outstanding service!

Jorgeluis L.  |  First Impressions 
Clasificación:
5.0

Staff are very helpful. Excellent service. Clean storage facility with dollys available on-site. Very helpful. I would definitely recommend U-haul.

Rose C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Elsa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tejashree S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michael w.  |  Overall Experience 
Clasificación:
5.0

Thank you for keeping my belongings safe a secure for over a decade! I will recommend this location to all my family and friends, and If I will ever need a storage unit again I will be coming back to your location!

CARMELA M.  |  Overall Experience 
Clasificación:
5.0

Just too pricey

Aliaksandr M.  |  Overall Experience 
Clasificación:
4.0

Need better ventilation in storage area.

Vlado P.  |  First Impressions 
Clasificación:
5.0

I have never had better customer service at a Haul location in my life! Also, they keep their trucks super clean, well-maintained and the storage unit was spotless! 5 Stars!

Melissa s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tejashree S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Sanja M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Nayer B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H.  |  First Impressions 
Clasificación:
4.0

Great service except I had put some supplies on hold and they were not on hold when we got there. The person thought we weren't coming and had put them back. I had changed the date of the move once so that could be why but a text to ask if we still needed them or simply checking our order would have been nice. Otherwise, very happy with the service.

Rose C.  |  First Impressions 
Clasificación:
5.0

Amazing management nothing to complain or to comment

GARIPALLA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Satish C.  |  First Impressions 
Clasificación:
5.0

Staff at this location are helpful, courteous and friendly. They are an excellent representative for U-Haul.

Bill H.  |  Overall Experience 
Clasificación:
5.0

Excellent service and customer service too.

Amarbir G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA M.  |  Overall Experience 
Clasificación:
5.0

Overall, an excellent experience with several staff members at this facility eg Lorelie. My experience with Zachary Cloutier; supportive, helpful and gave good tips and guidance. ¡Gracias!

Prashant M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl L.  |  Overall Experience 
Clasificación:
5.0

The lady who assisted me was polite and very helpful. Her name is Lorelie. I am very pleased in use ng U-Haul

Cecilia C.  |  First Impressions 
Clasificación:
5.0

Great staff, friendly and courteous. Never had a storage unit, this was my first time, great experience, I will be recommending it to my family and friends. If needed again, this will be the place I will go to. ¡Gracias!

julie a.  |  Overall Experience 
Clasificación:
5.0

Great customer service, very efficient and thorough. Loved the staff.

AAron Zachary Y.  |  First Impressions 
Clasificación:
5.0

My only thing that wasn't perfect was the difference between my online experience and the counter. I spent some time double checking things with live chat and felt that since I spent more then an hour double checking my reservation I would just go to the counter and double check again and be on my way. The excellent employee spent a lot of time going over the things that I had already went over, since I didn't bring my computer I diidn't have quick answers to every single question, all i wanted was to get what I had spent the time reserving. After 45 minutes of questions I got the rental, if the reservation email had the instruction to bring all those questions i would have, I don't get why I was reminded to bring some info and not all the required inf. I had to take a call as that process was ridicuously long, and the person left me to explain another customers bill. That other customer was being rude and boy I felt those rude urges in me since my online work was pointless. Assuming I didn't do that online work I would say what a great team and building, there was an annoying customer in the building and the team kept there composure and was great with me and my helper, she gave me my first months rent free, I like how they get along with each other and me and my friend, they walked with me to show the keypad which i would have had to gone back and ask for help, all around they are pros and I will come back for the next move.. Thanks

Kenneth Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K.  |  Overall Experience 
Clasificación:
5.0

Great service Great prices

DON V.  |  Overall Experience 
Clasificación:
5.0

Zachery was pleasant and helpful. Staff seemed to have understanding that moves are one of life's greatest stressors, representing all kinds of life changes and circumstances and the staff seemed to be be kind, compassionate and helpful. Well done!

Dawn-Angela S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paolo R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gord i.  |  First Impressions 
Clasificación:
5.0

Friendly, professional, very helpful, highly recommended.

julie a.  |  First Impressions 
Clasificación:
5.0

Really great customer service! Everyone was really helpful. It was so easy to use the carts and elevator. Super nice staff.

shannon c.  |  First Impressions 
Clasificación:
5.0

Service was exceptional!!!

Mary N.  |  First Impressions 
Clasificación:
5.0

Good clean units, great location. Staff are friendly and helpful.

Judi v.  |  First Impressions 
Clasificación:
5.0

Zack was very helpful

Kingsridge P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M.  |  First Impressions 
Clasificación:
5.0

The customer service agent that served me typified excellence and professionalism to the max. He represented the company with confident and was extremely knowledgeable of the products and services that are offered.

Morais W.  |  First Impressions 
Clasificación:
5.0

Very friendly staff & great prices. Definitely recommend this place!

Anudeep Reddy T.  |  First Impressions 
Clasificación:
5.0

Great service on a busy day! We would highly recommend uhaul for any storage needs.

LOUISE W.  |  First Impressions 
Clasificación:
5.0

great help

john c.  |  First Impressions 
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